Internal Engagement Officer Jobs in Holborn, Greater London
Full time, 35 hours per week
Fixed Term Contract - Two Years
Grade EL, Salary £37,332.78 per annum
Location: London (Hybrid working, with minimum 2 days per week in the office)
Closing date: Monday 06 May 2024
Interview date: Week commencing 13 May 2024
Around 50 million people are helped by GPs and their teams every year. Can you help us ensure that their voice is heard loud and clear?
General practice is the cornerstone of the NHS, but GPs are feeling the pressure like never before. As the professional membership body for family doctors, we represent GPs on the issues that matter most to them – and their patients.
We are looking for someone with experience of working with patients to help us gain insights to improve patient care and more effectively communicate with patients.
If this sounds like you, why not join us?
The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.
To apply, please apply directly via the RCGP Vacancies page, by providing both your CV and a covering letter/statement.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
'Building a sustainable future for general practice'
The client requests no contact from agencies or media sales.
Hours 36 hours (net) with evening and weekend working
Location Home-based, within 60 minutes travel time of Pershore in Worcestershire. Looking after churches in Herefordshire, Warwickshire and Worcestershire
We’re looking for a Community Engagement Officer to join a talented team to inspire and empower communities to support their historic places of worship. This is a fundamental role within our West regional team, internally the role is known as Local Community Officer.
Churches Conservation Trust works with communities to look after 357 historic churches, over two million visitors annually and hundreds of events both private and public. These ancient, listed sites are among the most beautiful locations in England.
You’ll be visiting sites in your patch regularly, encouraging new supporters, holding local meetings, and raising funds to meet each building’s unique needs. Sharing progress through a growing church plan for each of the 22 churches in your area, you’ll ensure these buildings thrive as beautifully maintained visitor attractions, as venues for events and as central parts of village, town or city life.
You’ll be supported by our team of experts, including fundraising, conservation, and learning and by our large network of church supporters.
If you know how to build and sustain community projects across a wide area, whether that’s in towns, cities or remote areas, we’d love to hear from you.
How to apply
If you would like to apply for this role, please visit our vacancies page, where you will be directed to our online recruitment system. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.
Please note direct applications via email cannot be accepted for this role, only applications submitted through our recruitment portal will be considered.
The closing date for receipt of applications is 0800hrs on Monday 29th April 2024.
Please note there is a two-stage interview process. Shortlisted candidates will be invited to attend a familiarisation visit on Monday 13th May 2024 in Evesham. This will be followed by interviews on Thursday 16th May 2024 via Teams. Please note that the interview dates have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
FareShare
Job Description – Corporate Partnerships Officer
Reporting to: Corporate Partnerships Manager
Location: London/Hybrid working with Mondays required in the office, along with an in-person meetings with partners.
Contract: Permanent
Hours: Full Time, 35hours p/w
Salary: £32,880 - £34,610 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost-of-living crisis is driving millions in to food insecurity. FareShare has a plan to help tackle the cost-of-living crisis using England’s surplus food.
We are fortunate to benefit from the support of major retailers, the media, sports ambassadors, and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
Main purpose of the role
We have a dynamic Fundraising team and over the last three years we have seen an incredible growth across established income streams and creation of new exciting income streams. At the same time, the organisation is passionate and committed to increasing our activities so that more food can reach the 8,500 charities and community groups nationwide. To meet this ambition, we are looking to recruit a talented and experienced fundraiser as our Corporate Partnerships Officer who is able to jump straight in to help deliver our Corporate Fundraising strategy.
FareShare’s recent increased brand profile and consumer awareness, along with our dual purpose in creating both social and environmental impact, gives us a strong proposition. This is an exciting time to join FareShare, as we have experienced huge growth and have a fantastic portfolio of corporate partners. High profile partners such as McDonald’s, Tesco, Yorkshire Building Society, Gousto, Curry’s, belVita, Quaker and Coca Cola support us in a variety of ways including commercial activity, staff and customer fundraising and corporate donations.
We are looking for an ambitious Corporate Partnerships Officer that wants to maximise fundraising opportunities with existing partners through excellent account management and also enjoys new business and converting leads to new partnerships. This role will be split with 60% of your time allocated to Account Management and 40% to New Business.
To be successful in this role, you will have knowledge and experience of managing and growing fundraising partnerships, as well as experience of working with a broad range of internal and external stakeholders. You will be self-motivated with strong organisational skills and an ability to set priorities, contribute to a prospect pipeline and meet deadlines.
JOB RESPONSIBILITIES
Account Management
- Manage a diverse portfolio of corporate partnerships including strategic partnerships, commercial partnerships, charity of the year and corporate donations, and support Corporate Partnership Managers with responsibilities relating to larger partnerships.
- Deliver excellent partnership management including developing a partnership plan, meeting with stakeholders, delivery of partner benefits and account stewardship.
- Develop and deliver timely, relevant and engaging impact reporting.
- Develop new and grow existing corporate partnerships, drafting and negotiating partnership agreements, for the best outcomes across FareShare’s work and maximising the income potential.
- Maintain robust account growth plans, update pipelines and stakeholder mapping for your partners.
- Produce high quality communications, reports, propositions and pitches for partnerships - delivering excellent account management through the highest levels of supporter centred stewardship.
- Ensure we maximise the skills and experience of corporate partners through pro-bono, value-in-kind and volunteering support.
New Business
- Proactively approaching corporate opportunities following our new business strategy, writing funding proposals and approaching community groups for new partnerships
- Responding to volunteer enquiries from companies who want to work with FareShare and converting enquiries to new business leads when viable
- Contribute to the fundraising team new business pipeline
- Maintaining accurate cultivation plans and reporting for new business approaches
- Working with the FareShare food, volunteering and marketing teams to identify new fundraising opportunities
Communication and Administration
- Develop PR and communication plans for corporate partners, working in collaboration with the Marketing & Communications team.
- Manage the general administration and accurate data management for your partners.
- Support annual budgeting and planning in line with the fundraising team’s strategic objectives. Report on any variances of income against budget and undertake contingency planning to minimise risk.
- Where necessary, work with the wider teams at FareShare and with our regional centre partners to deliver greater partner impact.
- Contribute to the wider success of the fundraising team through supporting colleagues, celebrating successes and sharing learnings.
- Efficient and effective management of income ensuring compliance with GDPR, charity regulation and FareShare’s own Ethical Gift Policy
- With support from colleagues manage all legal and financial aspects of partnership agreements
In addition, you will be expected to:
- Work within legal and charity guidelines
- Manage and work within FareShare’s IT systems and data guidelines
- Represent Fundraising where required on internal working groups
- Undertake training and skills development and keep up to date with the changing requirements of the role
- Undertake other duties as required
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Essential
- Experience of supporting or managing fundraising relationships
- Experience of maximising and growing fundraising relationships/opportunities
- Experience of soliciting income from corporate partners/donors and evidence of successfully achieving five figure income targets
- Commercial awareness with knowledge of various corporate sectors and of corporate fundraising
- Ability to communicate effectively and motivate partners with excellent writing and presentation skills
- Strong interpersonal skills with the ability to advise, influence and inspire internal and external stakeholders
- Proven ability to work independently and manage a range of projects with competing deadlines
- Experience identifying new opportunities and establishing new corporate fundraising relationships
- Ability to use initiative, prioritise and demonstrate a problem-solving approach
Desirable
- Experience of building strong relationships with key senior stakeholders
- Understanding of the Institute of Fundraising’s Code of Practice, data protection and other relevant legislation, guidance and good practice
- Experience working on a fundraising CRM system
- Experience working with volunteers or volunteer programmes
- Good numeracy and excel skills
- Good computer skills and attention to detail
Values and behaviours
- A commitment to Equal Opportunities
- An understanding of, and sympathy with FareShare’s mission
- Flexibility of approach and ability to work in a team and across other internal teams.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Join the team at Haven House Children’s Hospice
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.
This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply by returning the application form to the Resourcing Team.
Benefits
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home arrangement
· 27 days' annual leave
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 16 May 2024
Interview: 20 May 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.
This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply by returning the application form to the Resourcing team.
Benefits
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home arrangement
· 27 days' annual leave
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 16 May 2024
Interview: 20 May 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.
About the Role:
- Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
- Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
- Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
- Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
- Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
- Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.
About You:
- To be successful in this role you will need:
- Educated to Bachelor’s degree level.
- Experience of organising and coordinating meetings and events.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
- Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.
Why you should apply:
Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working (working in office 2 days a week)
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
To apply please submit your cover letter (no more than 1 page) and CV.
Internal Communications Officer
Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 2 days in the office, and 3 days remote.
About the Role
We are looking to appoint an Internal Communications Officer who will play a critical role in developing and shaping the organisation’s internal communications for the staff of the Connexional Team.
The post holder will work closely with Senior Managers to ensure that the Team’s values, mission and updates are effectively communicated to all Team members working across several sites and from home, to foster a cohesive and motivated work environment.
The successful applicant will strive to create an environment where communication
fosters a sense of community, aligned with the Church’s mission and values to create an engaged and informed Connexional Team.
In this crucial role, the Internal Communications Officer will be responsible for establishing and managing channels for staff feedback to leadership, producing engaging content for various channels, and organising and delivering internal events.
The successful applicant will also provide support and training for staff on communication tools and practices, encourage staff to be ambassadors of the Church, and plan and approve regular communications to be sent out to employees including staff newsletters and newsletters from Team members.
About You
The post holder will have at least three years’ experience of working with an internal communications context within an organisation and will have the ability to develop and implement comprehensive internal communications strategies that align with the organisation’s values.
You will be able to articulate messages clearly and effectively, both in writing and verbally, that are tailored to various internal audiences. Exceptional writing, editing and proof-reading skills for a range of communication channels are a must for this role.
You will also have strong organisational skills with the ability to lead projects, work collaboratively and be proficient in digital communication tools and platforms.
The successful applicant will have strong interpersonal and listening skills with experience in building relationships with key internal stakeholders.
You will also have the ability to develop a deep understanding of the Methodist Church’s mission, values, and objectives to ensure alignment in all communications.
If you have the skills, abilities and experience contained in the role description, we are keen to hear from you.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
If you require reasonable adjustments to be made at any stage of the recruitment process, please email our HR team (contact details available on our website).
Closing date: 13 May 2024
Interviews will be in London on 30 May 2024
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.
Job Title: Communications and Engagement Officer
Salary: £26,000 FTE
Working Hours: 35 hours per week
Location: Home based
Benefits: CT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.
Are you looking for a varied and exciting role where your passion, creativity and skills can make a real impact to thousands of new and expectant parents across the UK? Are you a confident communicator with an eye for detail and a flair for producing compelling copy and content?
Then come and join us!
About the role
We’re recruiting for a highly organised, proactive and creative Communications and Engagement Officer to come and join our busy Communications and Campaigns Team and support the planning and delivery of our internal and external communications activity.
This is a key role in our busy Communications and Campaigns Team and is an opportunity for someone seeking to put their communications skills to use, to grow our profile and keep our NCT community engaged and informed.
NCT is the UK’s leading charity for pregnancy, birth, infant feeding, and early parenthood, and it’s an exciting time to join our charity, as we deliver our ambitious five-year For Every Parent strategy.
The main objectives of the role are to:
• Work collaboratively across the Communications & Campaigns Team providing effective digital, editorial, creative, and operational support
• Support the planning and delivery of our internal and external communications activity, to keep our NCT community engaged and informed, grow our profile and manage our reputation and brand.
• Support the planning and delivery of NCT events, such as our All Community Events and members Annual General Meeting (AGM).
• Reporting and evaluation: proactively support and maintain insights, analytics and trends reports, producing regular reports detailing effectiveness of communications activity and channels.
Please visit our website for deatils on thejob description.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found on our website.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
If you’re interested in applying for the role, please visit our careers page.
Closing date for applications: Sunday 12 May 2024
Interviews: Friday 24 May 2024
The client requests no contact from agencies or media sales.
Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.
This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.
You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.
The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.
You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.
We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.
What we offer
We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.
We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.
Our benefits package includes:
- 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
- A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
- A generous pension scheme
- Retail portal benefits programme
- Heath and well-being councelling
- Membership with the Chartered Institute of Housing
How do I apply?
Please send us the following three documents
- An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
- A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification.
- A completed Diversity Monitoring form.
Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”
We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.
To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life.
Closing date: 10th May
Contract: This is a part-time role of 14 hours per week.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Supporter Engagement is one of the most important teams that is central to the success of Alzheimer’s Society. The function of the team is to manage multi-channel communications with our supporters, both inbound and outbound. The team manage emails, telephone calls and social media interactions and is part of the wider Supporter Experience Department.
The team has a very bespoke tone of voice when managing the high volume of interactions but has the autonomy to manage their own workday within guidelines. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role.
In this role you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. You will have enriching one to one conversations across different channels, including phone, email and Social Media. Through answering queries and proactively delivering exceptional levels of stewardship you will build rapport and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
About you
- Comfortable communicating with a variety of people. Our interactions are varied and you will be responding to supporters who need different levels of support and therefore you will go from adopting an empathetic approach to being more upbeat, therefore a flexibility is needed.
- Able to form strong relationships with supporters but also with our internal stakeholder teams.
- Able to contribute to discussions around continuous improvement within the team.
- Be passionate about improving processes so that our supporters have the best experience.
- Think creatively with the ability to influence new ideas to support a team who take pride in wanting to excel.
Person Specification
- Excellent and professional communication skills, both verbal and written.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
WHAT IS START NETWORK?
Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.
Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.
OUR SOLUTIONS
DECENTRALISNG & LOCALLY-LED ACTION: Shifting power and resources and decentralising decision-making to locally led networks and organisations.
EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.
COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.
For more information about Start Network and what we do, please visit our website.
OUR VALUES
WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.
WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it
WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.
WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.
WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.
WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.
JOB PURPOSE
This role will support the planning and delivery of digital projects and campaigns that aim to raise awareness of the Start Network, build engagement across membership and support the Start team to work in effective ways. The postholder will create, edit and share digital content, manage online communities and will support the planning, development, maintenance and management of digital platforms.
The post-holder will produce and edit a wide range of digital content, including written content and digital media. The post-holder will also support the day-to-day engagement of stakeholders on digital platforms, such as social media, collaboration platforms and other engagement tools. The post-holder will have a good knowledge of best practise in digital while being able to use data to evidence the effectiveness of content and campaigns.
The post-holder will also manage or support new digital developments, such as data visualisation, that will increase stakeholder engagement in our work. Working closely with stakeholders and colleagues, the post holder will support projects to ensure they meet business and audience needs and that they are delivered on time and on budget.
This role will also coordinate third party suppliers in this process.
This role will be full time, based in the UK or another country of Start Network’s operations with occasional travel required.
KEY ACCOUNTABILITIES
COMMUNITIES AND CONTENT
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Coordinate the day-to-day communications of Start Network programmes on social media channels. Take part in planning and coordination of content for all social media channels, in line with digital engagement strategy.
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Create and share multimedia content for social media and website (such as gifs, images and video) to build engagement with audiences around the world. Collaborate with Graphic Designer, Communications Officer and external agencies and freelancers in production of high quality content, in line with Start Network’s brand guidelines.
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Manage day to day interaction with online communities (including social media, internal and member communities), track engagement, respond to enquiries and generate conversation.
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Advise colleagues on how to use and manage social media and digital communities for greatest impact – Work with the Digital Manager and Communications Manager to deliver training for staff, introducing new platforms and digital tools to the team.
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To assist with the marketing and promotion of Start Network’s content across the website, newsletters and social media channels and to contribute to Start Network’s marketing strategy as required.
DIGITAL PLATFORMS AND WEBSITE
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Work together with the Digital Manager to manage the development of digital platforms, working with internal colleagues and external developers to identify and deliver a range of projects.
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Maintain website content day-to-day, publishing news and blogs, resources, events and updating landing pages. Working with teams across the organisation on updating all pages regularly.
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Make changes to the website based on data, audience, (UX) and expert research to improve accessibility, search engine optimisation (SEO) and the overall experience of our users.
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Maintain the Start Network website day-to-day, identifying bugs, escalating internally and working with the developers to deliver solutions. Provide website, social media and newsletter activity reports and statistics and evaluate them in conjunction with the Communications Officer.
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Maintain a Digital Asset Management system Canto; collating and storing photos and sourcing appropriate stock images.
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Support the day-to-day delivery of digital projects fulfilling the organisations communications and digital objectives. These might include development of maps or other data visualisation tools and microsites.
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Support effective development and use of internal platforms, Including our data management and CRM platform (Salesforce), and document management tool (Box) while maintaining high standards of data security and privacy.
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Ensure inspirational, informative and educational content for Start Network and its key programmes is shared regularly through the Start Network website and other digital channels, including e-newsletters and social media.
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Work with colleagues and members to edit high quality content in a variety of media, including photography, design, animation and video content.
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Contribute to building a strong organisational digital culture, design and support training delivery to all staff.
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Work together with the colleagues from the Communications team to provide advice and support to colleagues to raise the quality and effectiveness of content across the Network, through templates, guidance and training.
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Together with Events Coordinator and Digital Manager, provide technical support to online events, meetings and webinars.
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Manage the digital inbox and ensure enquiries are dealt with swiftly.
START NETWORK CULTURE
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To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
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A commitment to the Start Network vision, principles, values, and approach
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The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.
PERSON PROFILE
SKILLS AND EXPERIENCE
ESSENTIAL
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Experience of managing social media platforms, including advertising and using scheduling and monitoring tools such as Sprout Social
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Experience of digital marketing and the use of different tools, formats and channels
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Graphic design and/or video editing skills - including experience of using Adobe design software and Canva
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A strong understanding of digital content best practice. This includes SEO, accessibility and UX.
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Passion for creating quality digital content that is informative, engaging and inspires change.
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Confident using a content management system (CMS) to create and edit content on a website (preferably Drupal)
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Proficient use of Google Analytics and other digital tools to review the performance of content and make changes to improve it.
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Organised and proactive: you will be able to work on multiple projects together with day-to-day tasks and meet deadlines.
DESIRABLE
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Motion graphics and animation skills
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Knowledge of Salesforce
The client requests no contact from agencies or media sales.
The purpose of this role is to provide efficient and comprehensive administrative support to the joint directors of development and engagement (D&E), and director of policy and strategy (P&S). This would be an ideal role for a well-organised and enthusiastic candidate who is looking for the next step in their business administration career. The post-holder will also work closely with colleagues in the chair’s, chief executive’s, deputy chief executive’s and other directors’ offices, and will be a key member of a busy, but collaborative, executive support team (EST).
The director of D&E and the director of policy and strategy work across the organisation and with multiple external stakeholders to forward the work of NHS Providers on behalf of our members. The post-holder must be a team player with an ability to work flexibly across the organisation, prioritising and managing their own workload amid conflicting demands and busy work periods. Excellent judgement and discretion, and an ability to promote a positive image to both internal and external stakeholders, are essential.
The client requests no contact from agencies or media sales.
Job Title: Senior Policy and Public Affairs Officer
Reports to: Policy Manager
Line reports: None
Contract terms: Full time
Salary: £36,065-£37,013
Location: London-based, with hybrid working
The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.
Job purpose
Part of the Communications and Engagement department, the Senior Policy and Public Affairs Officer is responsible for developing and implementing strategic policy initiatives and engaging with key stakeholders to advance our policy priorities across the four UK nations. Working with colleagues, members and external stakeholders, you will deliver high quality analysis and research, produce evidence-based policy positions and outputs, and employ effective public affairs approaches to influence change on behalf of our members.
Main responsibilities
Strategic planning and reporting
- Contribute to developing, implementing and evaluating policy and public affairs (PPA) strategies, campaigns and plans aligned to member priorities and our wider strategic aims.
- Lead and manage the delivery of specific PPA workstreams, working in partnership with other organisations as needed.
- Monitor and report on performance against organisational and departmental objectives.
Policy development
- Monitor and analyse the external policy, political and parliamentary landscape across the four UK nations to identify influencing opportunities and relevant developments – summarising these for internal audiences.
- Contribute to the design and analysis of member surveys, drafting reports and presenting findings to inform the College’s policy agenda.
- Work with colleagues to research and draft evidence-based policy positions, consultation responses and briefings for politicians, civil servants, NHS and other key decision makers.
- Maintain an accurate evidence library of data and information to support the development of policy.
- Provide policy-related support to relevant committees to enable their effective contribution to the College’s work, including ensuring agreed actions are implemented.
Public affairs
- Build new and strengthen existing relationships with policymakers, government officials, clinicians and other relevant stakeholders across the four UK nations to advance the College’s policy objectives and maintain a thought leadership position within the eye health sector.
- Draft briefings and presentations to support events and senior-level meetings with politicians, civil servants, NHS and other key decision makers.
- Arrange and represent (as appropriate) the College at events, conferences and external stakeholder meetings.
- Build and maintain the College’s stakeholder database, tracking progress and advising on how to engage with different stakeholders.
Communications
- Work closely with the communications team to support the delivery of communications strategies and plans, ensuring the accuracy of policy information contained in College outputs and contributing to our press activities, member magazine, newsletters and website as required.
- Draft, implement and evaluate the impact of strategic engagement plans for policy publications.
- Support the communication of College policy positions internally, including by proposing lines to take for inclusion in our messaging house and assisting in briefing colleagues and volunteers – including the Chief Executive and President – on these.
To undertake other duties as required
- Undertake any other reasonable duties as required by the College.
- Working outside normal hours and/or overnight stays may be necessary to support the delivery of key organisational events.
Inclusion and diversity statement
The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.
Our values
Inclusion
- actively welcoming a diversity of experiences and perspectives
- everyone being respected and encouraged to participate regardless of their background or role
Integrity
- being open and honest, demonstrating accountability in all its work
- evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience
Innovation
- creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
- actively welcoming fresh ideas and approaches
- fostering a climate of ambition and excellence drawing on expertise from across the College’s communities
Improvement
- being a learning organisation, reflecting on both successes and mistakes
- continuous and sustainable development across all its activities
Person specification
Knowledge, qualifications and experience
- University degree or professional qualification in a relevant field such as public policy, political science, public health or similar
- At least three years’ experience of working in a policy, public affairs or advocacy role, preferably within the healthcare sector or a membership organisation
- Experience of devising developing, implementing and evaluating policy/public affairs strategies and/or campaigns
- Experience managing projects and initiatives from conception to implementation
- Experience of conducting policy-relevant research and developing evidence-based policy positions and consultation responses
- Experience of drafting high-quality, accessible briefings, reports, and other written materials for diverse audiences, including policymakers, healthcare professionals, and the public
- Experience of engaging with government agencies, policymakers, and other stakeholders to influence policy outcomes
- Working knowledge of IT systems – including Microsoft Office and CRMs
Skills and abilities
- Strong strategic planning, prioritisation and organisational skills
- Excellent written and verbal communication skills, with the ability to convey complex ideas and nuanced points clearly and persuasively
- Excellent analytical skills with the ability to research, analyse, and interpret complex qualitative and quantitative data to inform policy positions and advocacy efforts
- Proven ability to critically evaluate policy proposals, legislation and other publications and assess their potential implications for the College and our members
- Strong interpersonal skills and a demonstrated ability to build and maintain positive relationships with internal and external stakeholders, including government officials
- Ability to generate new ideas, take initiative and problem solve
- Adaptability and an ability to work well under pressure and manage often conflicting demands within tight timeframes
Personal qualities (attributes)
- Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
- Commitment to own continuing professional development
- Demonstrates a positive ‘can do’ attitude
Staff benefits
We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:
Work life balance and family friendly benefits
- Hybrid working
- 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
- One day of paid leave to move house
- Enhanced parental leave
Planning for your future
- Employer pension contributions up to a maximum of 12%
- Life assurance of 4x of base salary
Career development
- All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
- Study loans
Travel
- Season ticket loan
- Cycle to work scheme
Wellbeing
- Summer Fridays (staff can finish 90 minutes early from 17th July – 31st August)
- Enhanced Employee Assistance Programme (with access to free counselling sessions)
- Health Cash Plan
How to apply
Please submit your CV (maximum two pages) and a covering letter (maximum one page). The cover letter must explain what makes you suitable for the role. Please use the job description for reference.
Interviews will be held at our office in Euston, the week commencing 3 June 2024. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.
Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.
The closing date for applications is 27 May 2024.
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.
We are seeking an experienced and influential leader to join us as our new Chief Executive Officer. You will provide leadership of the organisation and be the lead advocate for the charity with the government, the media, senior stakeholders, supporters and other external partners. You will also oversee key partnerships, most notably with University College London (UCL).
Working closely with the Board of Trustees, the Chief Executive Officer will develop the organisation’s long-term strategy, budget and business plan to secure organisational sustainability and compliance.
The role requires someone with visionary leadership who can demonstrate their commitment to shaping and nurturing a collaborative and open-minded culture. We’re known for the quality of our research and education & training provisions.
Candidates should have significant leadership experience in children and young people’s mental health, and a solid grasp of research in the field of child and adolescent mental health.
Find a full list of responsibilities, person specification and list of benefits on the job pack for the role.
Our commitment to EDI
We welcome individuals from all backgrounds and are committed to cultivating a diverse and inclusive workplace. Applicants who meet the criteria will be considered for employment, regardless of race, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.
Applicants are invited to share information about their diversity dimensions to help us address biases and provide any additional support by completing the attached Diversity Monitoring form. Your responses remain confidential and have no bearing on the selection process.
How to apply and recruitment schedule
Please click on the apply section and you will be directed to our vacancies page for more details on how to apply.
Closing date for receipt of applications is midday (12pm) Monday 29 April 2024.
We kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion (HI) is an award-winning international humanitarian and development organisation. Working alongside people with disabilities and vulnerable populations, we take action and raise awareness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
Our UK team is looking for an enthusiastic and committed individual to join us as a Programme Funding Officer (PFO). This is an exciting and varied role working across the funding cycle from the early stage of new opportunities through to grant management. You will be regularly in touch with our country teams, supporting them to engage with UK institutional donors in-country and advising them on compliance for both grants and commercial contracts. You will also get a chance to support partnership development, as well as get involved in advocacy and policy influencing. If this sounds like the next role for you, we’d love to welcome you to our friendly and dedicated team.
BACKGROUND INFORMATION AND PURPOSE OF THE POST
The Institutional Relations team is responsible for donor engagement and influencing, institutional funding, and partnerships in the UK. It comprises the Head of Institutional Relations, a Commercial Contracts Manager and three Programme Funding Officers.
As part of HI’s 2016-2025 strategy, we have ambitious targets for growth in institutional funding from UK donors, and more broadly, a focus on building strategic relationships with key UK donors and partners. Given the changing external funding environment and evolving context in the UK, we are looking for an individual who is willing to be flexible and adapt to the context in order to meet the organisation’s needs and have the biggest impact for people with disabilities.
The main purpose of this post is:
· Improving our track record for UK and other funding by increasing internal understanding of donors and funding mechanisms in your portfolio, supporting high quality submissions, grant management and donor compliance
Strengthening relationships with, and generating and managing funding from UK and other institutional donors and partners
MAIN DUTIES AND RESPONSIBILITIES
Promoting our work and building relationships with institutional donors
Supporting the work of the Head of Institutional Relations, you will have sound knowledge of the donors and funding mechanisms in your portfolio, and contribute proactively to influencing their funding strategies and priorities. Duties include:
· Maintain a good understanding of HI’s programmes, strategy and approach and communicate this externally.
· Identify and build relationships with a portfolio of large public and private institutional donors and their key suppliers (e.g. INGOs and for-profit development companies), mobilising colleagues from UK and across the global organisation as required.
· Work with country programmes to develop country-level action plans to engage with local representatives of UK donors and partners, in order to strengthen in-country relationships, influence donors’ country-level plans and access in-country funding opportunities. This will also involve supporting the development of multi-year operational plans and advise on the funding possibilities offered by UK institutional donors.
· Anticipate future trends and the expectations of the donors and funding mechanisms in your portfolio, influence their policies and strategies, and negotiate and consult with them on institutional funding matters, in liaison with the appropriate colleagues from the UK team and federal network.
· In coordination with the Head of Institutional Relations and the Chief Executive, monitor and where needed, contribute to collective work and advocacy initiatives in collaboration with partners and INGO networks (such as the Start Network and targeted Bond groups) with the aim of raising HI’s profile and influencing UK donors in line with our influencing priorities.
Generate and manage institutional funding from UK donors
You will follow and champion HI’s internal institutional funding procedures to identify and analyse funding opportunities from UK sources, contribute to project submissions, and carry out grant management duties. You will:
· Monitor, identify, analyse and communicate all relevant funding opportunities from donors in your portfolio (including development and humanitarian grant opportunities and commercial contracts). This will involve facilitating internal go/no go decision-making for new opportunities and advising, and supporting programme colleagues on positioning and consortium-building when relevant.
· Lead the review and analysis of the requirements in new funding agreements and contracts, advise internal stakeholders on compliance and ensure appropriate contract negotiation and due diligence processes are followed.
· Implement internal procedures for contract/grant management and support the submission of reporting and payment requests according to donor requirements.
Improve our track record for UK institutional funding
You will be responsible for increasing internal understanding of UK donors and funding mechanisms in your portfolio, supporting high quality strategic submissions and donor compliance. You will:
· Create internal communications, train and brief finance, programme and technical staff (including country programmes) on the donors in your portfolio, ensuring they have the tools and knowledge to comply with donor rules, understand donor priorities and focus areas, and maximise the potential for funding.
· Support proposal development, advising on donor requirements, expectations and preferences.
· Build strong relationships and internal links with technical and programme teams and contribute to internal working groups on issues related to institutional funding.
Other duties
· Maintain a positive and collaborative working relationship with HI UK colleagues and the Federal Institutional Funding, and Operations teams.
· Actively contribute to the HI UK operational plan and team work plans, and internal staff meetings.
· Ensure high quality, accurate internal reporting and information management for your portfolio.
· Keep abreast of developments within the sector by liaising with counterparts in other NGOs, and relevant networks.
· Represent HI UK at external forums and meetings when relevant.
· Any other activities commensurate with the level of the post, as may be required by the Chief Executive or Head of Team.
Equal opportunities policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential. Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
The client requests no contact from agencies or media sales.