The Victoria Hall CIO charity is looking for a committed and self starting person to grow use of a brand new community building.  Your aim will be to enable the facilities to be vibrant and well used so that they serve community groups, businesses and organisations in the area.

The charity is keen to bring on board someone with the vision and personality to create a vital new welcoming and dynamic centre. Harrow is a changing and developing place and these facilities are located at the heart of this.

The role involves the practicalities of running a safe venue and the marketing skills to grow regular users and engage with those who want events and activities well run and accessible to a wide range of people.

You will be delivering the day to day running of the facilities, compliance with procedures, ensuring the safety of users and operating a booking system as well as marketing to a high standard and overseeing caretaking.

The Trustees are looking for a person with skills and experience of:

• Running, practically, a community centre or similar facilities.
• Working with stakeholders across all sectors and building positive relationships for mutual benefit (including fundraising) to communities.
• Growing income in voluntary settings.
• IT skills to keep up to date records including in managing money.
• Being a self starter with attention to detail and used to working under your own initiative.
• Marketing and social media skills to engage the target market.
• Developing a team of volunteers.

In return the right person will receive

Opportunities to take the initiative and launch and grow a wonderful new facility and make this a special place.

Salary range; £27,000 - £30,000 depending on experience

Pension contribution

Holiday allocation: 22 days plus bank holidays

The working hours

Working hours: 37 hours per week, to be worked in a flexible pattern to include some evening and 
weekend working

This is a full time contract for 3 years.

Shannon Trust is a charity operating across England, Wales and Northern Ireland, supporting thousands of people in prison each year to transform their lives by unlocking the power of reading. We inspire and train prisoners who can read to teach prisoners who can’t.  2020 was a year of adaptation brought about by COVID19 – we revised our delivery model and now, in 2021, we want to develop much further.  To support this, we are now recruiting to new roles and are seeking proactive, committed, and enthusiastic applicants to join our team and help us continue our journey.

This role will lead the piloting of our community provision across Hertfordshire, Esex & Suffolk.  You’ll work closely with a handful of agencies and prisons, testing the delivery of our reading programme outside of the prison environment.  You’ll be an excellent relationship builder, confident in the management and training of volunteers, and able to problem solve. A proactive self-starter, you’ll bring your experience of community projects and will relish the opportunity to develop and deliver new programmes, seeking learning and innovation through the lifetime of the pilot.  Leaders, team players, those CJS savvy and familiar with digital business tools should apply.

My charity client are looking for an experienced IT Project Manager with exceptional project management and stakeholder management skills to join their IT team on a fixed-term basis.

In this role, you will play a pivotal role in managing business and technology transformation projects, including a project to rebuild their website. You will have a proven track record of managing projects that deliver improved business processes and systems, reducing their costs, enhancing their sustainability, and quantifying business benefits.

This is a high-visibility, high-impact role responsible for change affecting all areas of the organisation. You'll therefore be adept at engaging and influencing at all levels through a variety of channels and techniques. You will need to demonstrate your experience and skills in this area on your application.

Your skills and experience should include;

• Management of business transformation projects that have a technology component, including systems implementation
• Working with the project management methodology PRINCE 2 at practitioner level
• Familiarity with agile project management techniques
• Project management planning and resource management techniques eg planning workshops,
• GANTT charts, critical path analysis
• Reporting to senior business and technical leaders on project plans, progress, status, risks and
• issues.
• Production of project reports for a range of stakeholders at different levels.
• Production of project management documentation in a written and visual from for business and
• technical users
• Advanced skills in Microsoft Word/Excel/PowerPoint/Visio/Project
• Familiarity with current trends in Information Technology
• Familiarity with Digital transformation projects, preferably website-related (desirable but not
• essential)
• Familiarity with Drupal or other content management systems, and experience in CMS and
• existing content migrations (desirable but not essential)
• Familiarity with UX research methodology and design (desirable but not essential)

IT Operations Manager

Find your place with us and help change lives.

Hft is a national charity and a leading force in supporting people with learning disabilities and their families. A truly nationwide organisation, we support over 2,500 people through innovative, person-centred services with a strong focus on promoting independence.

We have an exciting opportunity for an individual to join our IT Department in Bristol.

The ICT Operations Manager will Lead and manage the ICT Operations function, including the Service Desk, taking responsibility for the day to day operation and support to staff of Hft’ ICT services. They will be responsible for the effective provisioning, installation, upgrade, configuration, operation, administration and maintenance of Hft Infrastructure Network & Databases. Ensuring a high level of performance, security and reliability in a Microsoft Windows, Hyper-V virtualised environment.

The ICT Operations Manager will ensure the provision of expert technical advice to maximise the efficient and effective use of ICT Services across Hft. Under the direction of the Director of IT they will ensure the ICT operations team members have the required knowledge and skills to effectively support and develop Hft ICT systems

Salary: £42,306
Hours: Full Time, Permanent
Location: Working from home will be part of the role along with possible travel to Hft sites
 

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance.

You will have experience managing a team of skilled IT staff providing key infrastructure and systems support to a large organisation.

You will have:

• Up to date knowledge of technology, hardware and software developments. Including Cisco switches, routers, VLAN, SAN, firewall
• Database administration, design and development (SQL Server 2005/2008/2012 including Reporting Services)
• Experience of designing and implementing network architectures (Active Directory, DNS, DHCP, IPv4 / IPv6, VPN)
• Windows Server 2008R2/2012 /2016 environments
• Microsoft Exchange 2010/2013
• Microsoft Azure
• Microsoft Data Protection Manager
• Virtual Desktop Infrastructure
• Data security – backups, protection, defence against Malware/Ransomware
• Ability to acquire knowledge of new computer systems very rapidly
• Committed to learn and take personal responsibility for your own learning and development

The following are desirable but not essential:

• Client and server scripting experience (HTML, CSS, JavaScript, Vbs, Powershell etc)

Closing date: Monday 1st February 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: IT Manager, Escalations Manager, Senior IT Support Engineer, ITIL, Incident Manager, Helpdesk Manager, IT Operations Manager, Third Sector, Charity, Not for Profit, NFP etc.

My charity client are developing their IT function, and have created this new role to manage their key business systems.

Reporting to the Head of IT, the role is responsible for the delivery and support of key Business Systems and processes with a focus on Fundraising/Marketing, HR and Finance and will also take the lead in the development of Microsoft Organisation business tools including SharePoint, Teams, ZenDesk etc.

This Business Systems Manager role includes oversight of their CRM and integrated systems, however on a day-to-day basis these systems are managed by the Database Manager, therefore no specialist knowledge required.

This role will also ensure that key business systems drive and enhance the delivery of their organisational strategy and build the capability of their staff to ensure that they optimise the tools available to them.

Essential skills and Experience should include;

• Experience of managing and administering Finance & HR Systems
• Experience of implementing new systems
• Experience of implementing new system processes

• Managing and administering Microsoft business tools including SharePoint and Teams
• A proven track record of delivering high quality results to deadlines.
• Experience of developing, communicating and implementing business plans.
• Proven planning and project management experience to control effective use of resources.

• Experience of financial and budgetary management.
• Extensive experience of supporting Business Systems on multiple platforms
• Evidence of taking business process and translating into system and application process
• Experience of system implementation projects

The office is based in North London and you will be expected to go into the office a few times a month but they offer flexible working.

Project manager:

We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our IT team is friendly, and we love what we do. We are passionate about the high-quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-

for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our I.T. Team as a Project Manager

One Housing is a provider of housing and support services to people across London and the South East, with over 17,000 homes and one of the largest care and support portfolios in the area.

In providing these services to a huge range of customers, we rely on the systems and processes to ensure our frontline colleagues can provide a high level of services to meet their range of needs. As a provider whose profits go into funding new homes and better services, your work supports our vision to provide places for people to call home and to support them to live well. In joining One Housing, you will support the development of new systems and processes, providing improvements which offer a better quality of service or provide better value for money.

The Project Manager is responsible for managing our diverse range of stakeholders, leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes writing business cases, preparing and managing project plans, management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

The role:

We have a fantastic opportunity for someone to join us in the position of Project Manager based in Camden. Your responsibilities will include:

• The Project Manager is responsible for leading project managers and teams to deliver project(s) that span across one or more business units. Manage resources, schedules, and financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.
• The Project Manager has the authority to run the project on a day-to-day basis. The Project manager will verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
• With many key technology projects either delivering or rolling out further phases, its never been more essential that business processes and technology projects embed with teams and teams are engaged in the process of change.
• Coming into the organisation at a key time, we are developing the next phases of our business transformation and in particular look to increase our capacity for change management and supporting teams in delivering effective services and identified benefits through high quality technology and processes.
• While this role currently has no line management responsibility, there is an expectation that you can help upskill others in the team on embedding change and change management techniques.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who demonstrates a friendly, positive demeanour. The successful candidate will:

• Extensive understanding of project and program management principles, methods and techniques. Previous experience of implementing CRM Dynamics projects
• Good high-level technical understanding of IT infrastructure, networking, databases, applications and systems integration. Results-focused: able to set high work standards for self and demonstrate drive to meet targets.
• Customer-orientated: desire and willingness to address the needs of residents and project team members, continually seeking to improve quality and standards of excellence
• Solid track record of successful IT implementation project delivery within cost, time, quality, scope, risk and benefit constraints
• Ability to create Project Management documentation, tools and reports, such as Business cases, GANNT charts, PIDs, Dashboard reports and RAID logs
• Good knowledge and experience of BI reporting
• Ability to design and deliver reports
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Previous experience of IT implementations involving integrations with multiple systems. Previous experience of IT implementations involving multiple external IT suppliers
• Experience of successful business change management
• Ability to influence and motivate managers and staff across the business and external suppliers to ensure project milestones and objectives are met
• Excellent planning, communication and stakeholder management skills
• High levels of the following key competencies:
• Planning, time management, people management, problem solving, attention to detail, communication, negotiation and conflict management
• Experience of industry tools and technologies. Practical understanding of applying different Project Management methodologies and controls; Waterfall, Agile, Iterative etc,
• Some exposure of working in a commercially focused housing/asset management environment

Professional qualifications or memberships

• Project/change Management qualification, eg PRINCE2, PMI, Lean

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000-£55,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our I.T. team

Working hours: Full time, immediate start

Duration: 1 year [with option of renewal]

Location: Stockport/Manchester office once COVID safely allows, with 1 day working from home option

Reporting to: Programme Manager or CEO

Responsible for: Medical volunteers, project officers

Salary: £27,000-£30,000

We will be interviewing suitable candidates as the applications come in. We recommend you apply immediately to be considered. Doctors Worldwide reserves the right to close applications before the deadline if a suitable candidate is found before then. Final submission deadline is midnight Tuesday 9th February 2021.

About Doctors Worldwide:

Doctors Worldwide is a specialist medical charity based in the UK with a mission to support and collaborate with local communities and NGOs to build and sustain quality healthcare services in both development and emergency settings. Underpinned by the values of Integrity, Excellence and Collaboration, our operational platform works on the basis of empowering communities to promote and strengthen healthcare by means of teaching, training support and skills exchange. Most of our work is involved in long-term strategies and partnerships to develop local healthcare provision, mainly in the areas of primary and maternal care. Over the last 19 years we have delivered over 95 medical projects, responded to 13 humanitarian crises and worked in 25 different countries. Access to quality healthcare is not a privilege, it is a human right, and we work towards making that a reality, especially for the most vulnerable communities.

Purpose of the Role:

We are looking for an experienced, diligent and hands-on Project Manager who can design and deliver quality international healthcare and humanitarian projects both in long term healthcare settings and emergency humanitarian settings. The Project Manager will work alongside local partners, project officers and coordinators to deliver Doctors Worldwide projects including supporting in-country staff, building and managing stakeholder relationships, and strengthening and improving existing projects. The Project Manager will need to be flexible and work well under pressure, with the ability to think and act strategically, as well as building positive relationships with various stakeholders at all levels. Knowledge and experience of quality MEAL designing and impact is required. Based in the UK office in Stockport, the individual will need to demonstrate a high level of integrity, have good people skills, and be flexible with excellent attention to detail. An understanding of how to work with local NGOs and communities, coupled with a logical approach and strong organisational skills are essential and applicants are requested to demonstrate this in their cover letter and CV.

Responsibilities:

• To design, build and implement effective and impactful health / medical programmes including ongoing management and oversight.

• Implementing all areas of project compliance and accountability including risk and mitigation.

• Managing and working with project officers/coordinators to develop and run projects.

• Ensuring all projects and programmes are running effectively and on time.

• Supporting and providing guidance to project officers/co-ordinators to carry out their tasks through a mentoring approach.

• Overseeing field staff where required and ensuring compliance, including achieving project objectives.

• Supporting DWW on proposal development for humanitarian funding as/when required.

• Building strategic and effective partnerships with key institutional donors/stakeholders and humanitarian actors present in the field.

• Leading or participating in conducting need assessments and humanitarian coordination.

• Facilitating training and overseeing creation of training materials.

• Supporting fundraising, recruitment and procurement.

• Manage staff on deployment when required.

Person Specification:

Character

• Integrity

• Self-disciplined

• Proactive nature, solution-driven

• Able to maintain confidentiality at all times

Experience

• Minimum 3 years experience of running projects

• Experience in designing and/or implementing projects and programmes as part of a team

• Experience of project oversight and compliance

• Experience in working and collaborating with stakeholders

• Experience organising and managing volunteers [desirable but not essential]

Skills

• Excellent project administrative skills

• Ability to think and work logically with a logical approach when managing projects

• Demonstrable problem solving and analytical skills

• Ability to work creatively and proactively and use own initiative

• Project management skills

• Strong organisational and time management skills with the ability to plan and prioritise a diverse workload

• High attention to detail

• Excellent Information Technology skills

• Excellent communication in the English language

• Ability to leverage and work alongside experienced medical/non-medical staff to implement quality healthcare projects

Knowledge

• Knowledge of standards and practice for project effectiveness and impact

• Knowledge of global health and/or healthcare projects

• Knowledge of the humanitarian sector and projects

• Understanding of project planning and implementation

Commitment

• Willingness to travel around the UK and internationally

• Passionate and motivated about humanitarian work

• Enthusiastic and flexible work ethic, with willingness to work beyond expected work hours and duties in order to achieve organisational objectives, and adopt a holistic approach to their role within the organisation.

• Understanding of international development and/or health contexts

To apply for this post, please email a CV and a supporting letter [3 pages maximum] demonstrating your suitability to the post and explaining why you are applying and how you meet the person specification.

Please note that we will not be considering applications without a supporting letter demonstrating role suitability.

Unfortunately we are unable to support relocation applications or visas for non UK residents.

Solutions Analyst - Supporter

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Solutions Analyst Responsibilities:

The Solutions Analyst in our Supporter Data team will play a vital role in ensuring our services data systems, data processes and other technical developments are robust, fit for purpose, and supportable. Providing technical skills to scoping out requirements, creating designs, developing solutions, testing, rollout, and continuous support, this role is at the centre of our technical data capabilities.

Collaborating closely with the business to understand their goals and technical teams such as IT or external suppliers for co-creation this role will be a key gatekeeper of technical data solutions.
By managing data in our core fundraising CRM (Progress), as well as interaction with other supporter related systems such as campaigning and email marketing tools, this role will develop and maintain our core sets of database and data process capabilities. Responsibilities also creating and maintaining comprehensive documentation about our systems and responding to first- and second-line issues. Analysing ETL processes and designing data mappings for them will also be an important responsibility.

Solutions Analyst Requirements:

You will combine a number of skills in order to deliver the right data solutions.

You will bring excellent business partnering skills to understand business contexts, goals, ambitions and horizons. Building the trust between you and those you partner will be a major factor is how successful the solutions you help create will be. Your strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business. You can formulate emerging requirements through providing advice and co-creation.

You will have strong technical abilities including maintaining data dictionaries, data integration mapping, SQL scripting, analysing data quality issues, and UX design. You will also be able to employ Agile development techniques to rapidly produce prototypes, fail-fast and learn, whilst accommodating a continuous improvement mindset.

You will have experience of managing technical change management in a complex environment. You know how to balance speed of delivery against stability and supportability of solutions. You can practice rigorous version control, robust testing as well as planning for live rollouts and backouts.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Solutions Analyst (Supporter)
Location: Home Worker - England and Wales
Contract type: Permanent
Hours: Full time, 35 hours per week
Salary: £31,982 - £34,925 actual per annum (depending on skills and experience) (+ London allowance of £3,600 if applicable)

Closing Date: 28 January 2021
Interview Date: W/C 1 February 2021

You may have experience of the following: Solutions Analyst, Business Analyst, BA, IT Project Manager, Data Analyst, Business Analysis, Data Analysis, Project Manager, Analytics, Project Management, Business Process Analyst, Digital Analyst, Digital Business Analyst, etc.

Solutions Analyst - Services

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Solutions Analyst Responsibilities:

The Solutions Analyst in our Services Data team will play a vital role in ensuring our services data systems, data processes and other technical developments are robust, fit for purpose, and supportable. Providing technical skills to scoping out requirements, creating designs, developing solutions, testing, rollout, and continuous support, this role is at the centre of our technical data capabilities.

Collaborating closely with the business to understand their goals and technical teams such as IT or external suppliers for co-creation this role will be a key gatekeeper of technical data solutions.
By managing data in our case management system (CRS), our incident management system (RADAR) and other datasets such as properties and contracts this role will develop and maintain our core sets of database and data process capabilities. Responsibilities also creating and maintaining comprehensive documentation about our systems and responding to first- and second-line issues. Analysing ETL processes and designing data mappings for them will also be an important responsibility.

Solutions Analyst Requirements:

You will combine a number of skills in order to deliver the right data solutions.

You will bring excellent business partnering skills to understand business contexts, goals, ambitions and horizons. Building the trust between you and those you partner will be a major factor in how successful the solutions you help create will be. Your strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business. You can formulate emerging requirements through providing advice and co-creation.

You will have strong technical abilities including maintaining data dictionaries, data integration mapping, SQL scripting, analysing data quality issues, and UX design. You will also be able to employ Agile development techniques to rapidly produce prototypes, fail-fast and learn, whilst accommodating a continuous improvement mindset.

You will have experience of managing technical change management in a complex environment. You know how to balance speed of delivery against stability and supportability of solutions. You can practice rigorous version control, robust testing as well as planning for live rollouts and backouts.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Solutions Analyst (Services)
Location: Home Worker - England and Wales
Contract type: Permanent
Hours: Full time, 35 hours per week
Salary: £31,982 - £34,925 actual per annum (depending on skills and experience) (+ London allowance of £3,600 if applicable)

Closing Date: 31 January 2021
Interview Date: W/C 8 February 2021

You may have experience of the following: Solutions Analyst, Business Analyst, BA, IT Project Manager, Data Analyst, Business Analysis, Data Analysis, Project Manager, Analytics, Project Management, Business Process Analyst, Digital Analyst, Digital Business Analyst, etc.

Who we are

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job summary

Working closely with the wider IT Team, this role will be responsible for delivering a timely and effective IT service to both existing and new Open Doors UK&I staff both in person and remotely. The role will provide 1st and possibly 2nd line support as well as managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

About the team

Reporting to the ICT Support and Development Manager, you will work closely with the IT team, 3rd party support organisations, and all Open Doors UK & I staff.

Hours

37.5 hours per week. Usually between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events or for emergency call-outs for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements

Provide excellence in service by:

Ticketing and service management

• ensure all incidents reported are logged, distributed and followed up on within agreed response times
• ensure that all parties are consistently updated with regard to current activity and status of tickets/tasks/projects
• ensure effective technical on-boarding of new staff and volunteers including hardware, user accounts, software and operating systems
• ensure effective off-boarding of staff and volunteers that leave Open Doors UK&I
• daily monitoring of staff issues, responding and following up on these issues within agreed timescales
• communication of IT issue status via email, announcements and social feed updates
• escalate unresolved incidents that are out of SLA
• able to work on-call / out-of-hours for major incidents (with time in lieu)
• escalate issues to 2nd line IT Support when required.
• liaise with our external 3rd line support team for more complicated issues

Service management

• ownership of infrastructure risks, policy and control implementation including IT security and mitigation actions
• contribute to supplier contract negotiations and renewals
• identification and delivery of IT infrastructure improvements where appropriate

 IT Operations

• management of operational responsibilities such as tape backup. Being available to support onsite maintenance where required
• undertake operational IT processes including daily checks, processes and procedures per an agreed checklist / schedule and SLA
• maintain a high-quality level of business data through regular clean-up tasks
• maintain assets and configuration database and comply with change procedures
• maintain client desktop and laptop updates
• computer account administration through Active Directory / O365 for password resets and user setups. Exchange Administrative Centre for e-mail accounts
• maintain documentation for regular tasks to a high quality

Ad hoc / project support

• provide support in IT moves and changes for desk moves, remote working and equipment deployment
• support the audio-visual systems and provide meeting and support for smaller events
• linking in with the Facilities Manager to ensure new staff setups are completed including imaging new computers and any bespoke software setup
• assist with administration and support for the CRM system including user setup

 End user training and support

• disseminate good IT security practice and alert IT management of possible security breaches
• provide user coaching, guidance and day-to-day support for computer and technology use
• updating staff awareness of upcoming IT upgrades
• training of staff where a knowledge gap is identified through issues raised
• induction of new staff to PC / Network / Print / CRM navigation and usage within ODUK&I

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Competency

• computer management with knowledge and experience of Windows Server management, Active Directory, IT Administrative tools (e.g., Azure and O365 management)
• educated to GCSE or equivalent
• ability to work effectively under pressure, managing workload to meet time deadlines and produce work of a consistently high standard
• self-disciplined and able to work on own initiative, to prioritise effectively, and to meet deadlines
• strong interpersonal skills and ability to work with and serve a wide cross section of people
• good standard of written and verbal communication skills
• high level of accuracy and attention to detail especially in relation to data input                                                                                                                                               

Character

• demonstrates a high level of commitment
• able to work effectively under pressure
• responsible and mature outlook
• high standard of personal hygiene; clean, tidy and professional appearance
• a positive and professional approach both internally and externally                                                                                                                                                           

 Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Culture

• chemistry with Open Doors staff
• commitment to Open Doors’ Core Values

In addition, it would be beneficial for you to demonstrate the following:

• IT experience working within a 1st line support or similar environment with a working knowledge of ITIL and service levels
• experience and training of ITIL Incident, Problem and Change processes
• experience of working with Office 365 / Azure

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

Leap Confronting Conflict is looking for an IT and Database Senior Officer to provide our growing charity with ICT infrastructure support. This role is essential to the success of the organisation; primarily through excellent  provision of a broad range of internal IT support and expertise, also through the involvement in a variety of system change projects that work to improve our efficiencies and the digitisation of our operations and delivery.

Leap has recently invested in a Salesforce redevelopment project and this will be an opportunity to co-ordinate the implementation of training and new process development in this area.

This role will also manage relationships with a range of external consultants and suppliers, and as part of the Finance and Resources team providing organisation wide support.

This is a permanent part time role of 21 hours per week and will be managed by Leap’s Director of Finance and resources. We are keen to encourage flexible working of these hours across the week, specifically to enable provision of daily IT support.

A large, leading housing association with a dynamic and growing IT team is hiring for a 3rd Line Support. You will be providing end user 3rd line technical support and be an active escalation point for 1st and 2nd line engineers.

About the role

• You will work with the Service Desk Manager and the Infrastructure Team to ensure the delivery of day to day support to the business' users, covering:
• servers
• network
• applications
• desktops
• laptops
• telephony
• mobile devices
• On a rota basis, routine daily checks and maintenance and act as 3rd line escalation point of contact in resolving user and technical issues
• Proactively undertake day to day delivery of Infrastructure Service Desk Operations
• hands on support to users
• back end troubleshooting of servers and network
• front end support (thin clients, PCs, laptops, smart phones, and tablets; VOIP telepony, MFDs; and applications)
• Respond to 3rd line tickets on the Service Desk
• Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes
• Change management of the infrastructure estate
• Infrastructure project work and continuous improvement activites
• Manage relationships with third parties and suppliers

What do you need to apply?

• Extensive experience of working in Service desk environments - 1st - 3rd line, using an ITIL service desk ticketing systems
• Support and administration of Microsoft Windows 2012, including Active Directory administration and Group Policy management, systems imaging and deployment
• Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
• Support and administration of virtualised environments and VDI - Citrix Xendesktop
• Experience of supporting productivity suites: Microsoft Exchange Online and Microsoft Office 365
• Extensive experience in support and administration of VOIP systems
• Support, administration and management of Microsoft SCCM
• Good Knowledge of backup systems
• Remote access tools knowledge
• 4^th line duties
• MSCE or higher

More than three million people in the UK are estimated to have osteoporosis. The impact on their lives is huge. It has been calculated that every minute, someone in the UK suffers a broken bone through a fragility fracture. As the only UK charity dedicated to ending the pain and suffering caused by osteoporosis, the Royal Osteoporosis Society has been making a real difference to people living with osteoporosis for more than 30 years. We help the nation look after its bones and appreciate the importance of bone health for everybody. For those who develop osteoporosis, we are here to help them live well.  With our recently acquired Royal title and new strategy, we want to deliver a step change in our reach across the country.

In common with other charities, the impact of the Covid-19 downturn has been challenging. However, we have taken swift action to address the current challenges and are confident that the charity now has the resilience and resources necessary to grow and develop through any future uncertainty.  This has included successfully bidding for Government investment in our services, while widening our reach into a number of new funding partnerships. We currently employ 42 staff, and we are finishing 2020 with financial surplus with another projected in 2021.

As Director of Finance & IT, you will report to the Chief Executive as a member of the charity’s Senior Management Team. Key responsibilities will include:

• Leading the development of a new financial strategy, building on the strong position achieved this year to deliver a sustainable, ambitious, robust plan for the future
• Working closely with clinical and fundraising colleagues on our growth and development plans, providing advice and constructive challenge to new proposals
• Giving oversight to IT and data management across the organisation, working with our in-house team and external providers to ensure our IT infrastructure is robust and we are embracing new technologies
• Managing a small team across Finance and IT, fostering a culture of learning, professional development, innovation, and customer focus.
• Overseeing the review of our existing offices outside Bath
• Undertaking Company Secretarial work and providing assurance to Trustees that governance, controls, risks and compliance are being managed across the charity
• Playing an active role in the wider leadership of the charity as a member of the Senior Management Team

We are looking for an experienced financial leader with a strong understanding of how to develop and deliver a successful financial strategy. You will need to be a qualified accountant and have operated at Director level previously or had significant exposure to Board-level reporting. Ideally, you will have previous experience gained within the charity sector, although this is not essential. Alongside your finance role, you will be leading our IT services; we are not looking for technical expertise in this area, but you should be able to act as an intelligent client and ensure that we have robust and effective business systems in place. As a smaller national charity with ambitious growth plans, your role as business partner, enabler and critical friend will be vital to our success and you can expect your professional knowledge and experience to have a refreshing level of impact.

This is a great opportunity to be part of an exciting new chapter at the Royal Osteoporosis Society, under a new leadership team, as we emerge from a period of restructuring and seek to scale up our services nationally.  If you are looking for a role where you can have a transformative impact on people’s lives and make a significant contribution to societal wellbeing, we hope you will apply.  

Our offices are based outside Bath, but we have a flexible approach to working location and this post can be based remotely although we would expect a weekly visit to the office in normal circumstances.

Could you be Settle’s Operations Manager? This is a new role for a small but impactful charity and will be key to our future success and ability to deliver high quality, essential services to our community.

About Us

Settle is an award-winning charity that supports vulnerable young people moving into their first home. Our mission is to break the cycle of youth homelessness by equipping young people with the life skills and confidence they need to thrive.

About the role

Due to recent expansion, we are now looking for the right person to help lead the next phase of our development as Operations Manager. This is a new role and will be key to our future success and ability to deliver high quality, essential services to our community. You will be responsible for the smooth day to day running of the charity, overseeing the operational and financial management aspects of Settle. You will work with the team to help build on the success of Settle’s first 5 years and report directly to our CEO.

You will have understanding, and experience, of the business and operational skills needed to meet the needs of a growing, fast paced charity. You will bring the ability to evaluate, adapt and create the effective and economical processes needed for Settle’s operations and culture to thrive, problem solving challenges where needed.

You will be a great organiser who does not shy away from a challenge. Flexible, enthusiastic and highly motivated, you will have great communication skills with the ability to build relationships with a range of diverse stakeholders. You will bring your professional excellence to all aspects of the role.

Key info

• Salary: £30-35k pro-rata depending on experience
• Hours: Part-time, 3 days per week
• Contract Length: 12 Month Fixed Term Contract with a view to extend
• Location: Currently remote working with future work at our office in London Fields, Hackney
• Start Date: March 2021

Please read the full job description before applying (attached below).