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Infrastructure & IT Service Desk Manager
Do you have experience of working in a technology management role?
We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation.
Position: SIT67 Infrastructure & IT Service Desk Manager
Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings.
Hours: Full-time, 35 hours per week
Salary: Circa £45,100 per annum
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 17 May 2026
Interview Date: To be confirmed
The Role
Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation’s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users.
About You
We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams.
The role will require:
- Strong knowledge of Microsoft technologies, including Office 365
- Good awareness of technology security and cyber threats
- Demonstrable significant experience with cloud platforms (Azure/AWS)
- Broad understanding of server and end-user environments
- Solid networking knowledge
- Experience managing service desks, processes, and user experience
Applications
As part of the process, you will be asked to submit your CV and a supporting statement as one document of no more than three pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. This will also be your opportunity to state any preferences for flexible options, as applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
You will be able to view the role profile when you apply.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Infrastructure Manager, Service Desk Manager, Technology Manager, Service Desk Triage Manager, First Line Support, Second Line Support, Third Line Support, IT Support Manager.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.
We are looking for an experienced and highly organised Operations Manager to keep our offices, systems, and services running smoothly across the UK. This is a varied and impactful role where your work directly enables frontline teams to deliver life-changing support.
About the role:
Reporting to the Director of Finance and Operations, you will take ownership of the day-to-day operational infrastructure of the organisation, including:
- Managing office facilities, leases, and contracts across our head office and nine regional sites.
- Overseeing IT systems and supplier contracts to ensure reliability and security.
- Leading on contract negotiation and supplier management.
- Managing a central administration budget.
- Overseeing our fleet of 80 leased vehicles (with support from a Fleet Administrator).
- Improving efficiency of our systems, processes, and ways of working.
- Project managing office moves and operational projects.
This is a hands-on role with real responsibility and variety.
What we’re looking for:
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts - including managed IT service contracts, budgets and holds a qualification in cyber security or IT.
- A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions
What we offer:
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.
Please disclose in your covering letter if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
- Interviews will take place in Leatherhead
- If you require any adjustments during the interview process, please let us know
- An enhanced DBS check is required
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If you’re looking for a role where your operational expertise genuinely makes a difference, we’d love to hear from you.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Thank you!
The Vacancy
Are you passionate about building modern, secure, user‑centred digital services? Do you enjoy leading talented people, shaping product strategy and delivering applications that truly meet the needs of users? If so, we’d love to hear from you.
The Methodist Church’s Connexional Team is looking for an IT Product & Applications Manager to lead the full lifecycle of our key applications and products — including Dynamics 365, Power Platform solutions and a significant PHP/SQL application.
This is a hands-on role and a fantastic opportunity to make a meaningful impact in a values‑driven organisation committed to service, integrity, learning and inclusion.
As our IT Product & Applications Manager, you’ll:
- Lead product strategy and roadmaps across a portfolio of enterprise applications
- Deliver high-quality support personally and through your team, and act as a point of escalation
- Champion service quality, reliability, and security\azQS
- Set high‑level architecture, integrations and best‑practice design
- Prioritise backlogs based on user needs, business value and data insights
- Oversee change management, releases, and continuous improvement activity
- Build strong relationships with suppliers and partners
- Lead, coach, and develop a team of application specialists and developers
- Drive operational excellence — reducing incidents, improving automation, and enabling self‑service
About You
We’re looking for someone who
- Has significant experience managing enterprise IT products or applications
- Understands cloud ecosystems (especially Microsoft 365, Azure, Dynamics 365)
- Communicates clearly with both technical and non‑technical colleagues
- Brings a collaborative, inclusive management style
- Enjoys solving problems and helping teams succeed
- Values equity, diversity and belonging — and actively works to remove barriers
- Appreciates our organisational purpose and wants to make a positive societal impact
We welcome applicants from all backgrounds and life experiences. If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.
Location: London WC1H. Based in the heart of Bloomsbury, this position is easily commutable via Euston Square, King’s Cross, and Russell Square stations.
Hybrid Working: For office-based roles, a hybrid working pattern may be possible, typically 3 days in the office and 2 days working remotely, in accordance with the team and organisation needs. Hybrid working will be supported wherever possible and is dependent on the postholder having a safe, secure, and effective remote working environment. Where this cannot be accommodated, the role will be office-based.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing, a work-life balance augmented by:
- Generous annual leave (plus an extra 3 days over Christmas/New Year)
- Flexi-leave and or TOIL (where applicable)
- Access to an on-site Wellbeing Adviser service.
- A generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from all backgrounds, including Black, Asian and other Minority Ethnic groups.
How to Apply
Please submit a completed online application form on our website.
Informal Enquiries
For an informal conversation about the role, please contact Andrew Webb, Director of IT. Contact details on our website.
For questions or reasonable adjustments during the recruitment process, please contact our HR team.
Key Dates
The closing date for applications is: 5 May 2026
Interviews will be held on: 18 May 2026
Registered Charity
101 - 500
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.