Service Manager: Staying Well and Staying Independent

We are seeking an experienced and dynamic Senior Manager for this exciting position as part of the Leadership team of Age UK Kensington and Chelsea.  The post spans the management and leadership of My Care My Way (MCMW) and key services within Age UK Kensington & Chelsea enabling older people to stay well and stay independent.

The My Care My Way (MCMW) Service is a ground breaking integrated approach with the NHS and Third Sector ensuring Older clients are at the centre of their care and better outcomes are achieved with co-located teams. You will work closely with the MCMW team, supporting the operational delivery of the programme as well as coordinating the development needs of the Health and Social Care Assistant team.

The post also manages Age UK services through the Staying Well and Staying Independent stream of activity including our Dementia Services.

You will be joining a thriving and innovative organisation which is deeply embedded in the local community. 

Hours: 35 hours per week, including some evening and occasional weekend work.

Salary: £37,500 per annum (pro rata).

Closing date: Monday 11th November at 9am. We are expecting to hold interviews on 19th  and 20th November 2019 and ideally the successful candidate will be available to start in early January 2020.

Please send your CV along with a cover letter setting out how you meet all the Essential points in the Person Specification. Please indicate in your application if you would like to have a conversation with the CEO prior to the closing date to discuss the detail of the role.

My client is looking for an experienced Programme Manager with experience in project managing large technology projects within budget and timeframes and two 2 years’ experience in programme management (of programmes of £1-1.5milion plus)

You will be responsible of the delivery of the Technology Transformation Programme. A 2.5 year programme which aims to imbed Salesforce, our core platform into all aspects of the organisation, so that we can achieve indirect and direct benefit in cost savings, increased efficiency, and increased impact.

You are joining the team at a really exciting time. The programme of work is now 1 year into its journey with noticeable improvements already recognised. You will be responsible for coordinating the Programme Plan, governance structure, stakeholder engagement and working with business case owners to realise benefits and return on investment.

You will be responsible for a team of experienced project managers and owning the roadmap of project delivery in line with agreed standards, policies, methodologies whilst also focusing on continuously improving processes to optimise operational efficiency.

Essential

The ideal candidate will possess the following qualities:

• Essential: at least 5 years’ experience in project managing large technology projects within budget and timeframes and two 2 years’ experience in programme management (of programmes of £1-1.5milion plus)
• Essential: understanding of risks and challenges associated with project delivery and able to problem solve,
• Essential: A certification in one or both recognised Project Management methodology- Prince 2 or Agile.
• Essential: a substantial record of projects which have been delivered successfully to users (i.e. met their objectives/quantified benefits) and received excellent user acceptance
• Essential: excellent communicator and able to build positive relationships at all levels in the organisations
• Essential: outstanding relationship management skills

My client offer excellent benefits inducing;

• Agile working – a dynamic and flexible internal culture that gives employees control over the way they work and supports wellbeing
• A competitive annual leave entitlement – 25 days plus bank holidays
• A generous employer pension contribution – 11%
• Access to interest free season ticket, bike loans and eyecare vouchers
• An Employee Assistance Programme (EAP) which gives staff confidential support for staff on personal or work-related matters
• A robust learning and development offering that ensures your continuous professional development

You don't become any less important as you get older, and yet, all over the UK people are suffering as they age because of poverty, lack of support and ageism. Age UK aim to improve later life for everyone and has a vision of a world in which older people flourish.

To achieve our goals we need great people throughout the Charity and are currently recruiting for an IT Procurement Manager to join our team, and take overall responsibility for the procurement of all of our IT requirements including hardware, software and digital.

This is a new role in the organisation, and the successful candidate will provide procurement expertise and oversight, ensuring the IT category performs efficiently, cost effectively and ethically.

You will develop, implement and maintain an effective strategy for continually improving IT procurement and spend performance, and provide subject matter expertise to all internal stakeholders who need to purchase IT goods and services.

About You

* You should be a subject matter expert on IT procurement.
* You will have great experience within IT Procurement and you will have a thorough understanding of IT and Digital suppliers and markets.
* Your excellent relationship management and negotiation skills with both internal stakeholders and external suppliers will be essential to your success.
* Your good data analysis skills particularly within excel are highly important.

What we can offer

In return we can offer a competitive salary up to £51,000, and excellent benefits package including 26 days annual leave + bank holidays, great pension (we will pay in up to 9%), life assurance, healthcare cashback plan, season ticket loan, flexible working options and much more.

Additional Information

For a full list of benefits please click here

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Morgan Law are proud to be working with the Aga Khan to recruit a Head of IT for three related institutions which are co-located at the Aga Khan Centre in London. The three organisations are The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation UK (AKF UK). These Institutions have been operating in the UK for many years and are part of a mission and mandate to increase knowledge and understanding of Muslim civilisations and help improve the quality of life for people around the world.

In the heart of London’s Knowledge Quarter, the Aga Khan Centre is a newly built signature architect designed building; it is a place for education and research, cultural exchange and insight into Muslim civilisations.

They are now looking for an exceptional strategic and hands on IT leader who will work closely with key stakeholders from the three institutions to develop and implement an efficient and effective IT shared services model, and an IT strategy and systems infrastructure that support the delivery of all three organisations’ objectives. The post holder will be responsible for strategy, governance, data and cyber security and disaster recovery, alongside core network operations and business continuity.

Experience

• Proven experience of establishing and managing a stable and well-functioning IT environment and high quality service delivery within a range of organisations, preferably in the Education or Not for Profit sectors.
• Proven experience of developing and implementing organisational IT strategies.
• Working in a matrix or shared services environment with demonstrable ability to meet challenging and sometimes conflicting demands from stakeholders.
• Budget management and reporting.
• Leading IT infrastructure planning and development and other business integration and improvement projects.
• Staff development, performance management and employee engagement.
• Developing and maintaining positive relationships with all key stakeholders.
• Identifying opportunities to drive operational efficiencies.
• Experience with a range of e-learning technologies and Learning Management Systems (preferably Moodle).
• Change management experience - in introducing new technologies in organisations and putting in place the relevant training and support to ensure new systems and software are fully embedded and utilized.
• Hands on experience of working with video conferencing and AV systems including Polycom, Zoom and Skype.

Technical skills 

• Good knowledge of Cloud (Office 365), Web and virtualisation technologies
• Ideally skilled in the following: MAC OSx, Cisco ASA, SonicWall Firewall, SCCM, VMware, Office 365, Moodle and SharePoint.
• Good knowledge of IT infrastructure, data centre and network technologies.
• Good knowledge of IT security, governance and compliance. 

IT Manager, a newly created role working for a UK Health/Medical Charity based in Central North London.

This is very exciting newly created role. A fantastic opportunity for an experienced IT specialist to make a real impact, develop the role, lead on all IT operations and work for a wonderful charity.

As the IT Manager, you will lead on the maintenance and development of effective, efficient and robust IT systems and equipment, and to provide an efficient response service to staff across multiple offices. Supporting around 75/80 users you will lead on the management and development of;

• Working relationships with external IT companies and suppliers
• Ensure user account information and access is accurate and up to date
• Ensure Backup, Restore and Retention policies are being carried out correctly, responsible for disaster recovery and business continuity
• Manage the change control process for any IT related changes, software licence allocation and ensure that correct records are kept
• Track IT assets and maintain an asset register
• Manage IT infrastructure projects as required
• Monitor IT spend against budget, raise POs and process invoices as required
• Repair and recover from hardware or software failures
• Plan and schedule upgrades and maintenance of hardware and software
• Champion the use of O365 suite and Windows desktop
• Create system functionality that acts in alignment with the organisational strategy and contributes to user needs
• Create resilient systems that reduce the need for disaster recovery scenarios
• Develop and maintain IT Services user guides, ensure IT policies are understood and implemented by staff, and provide basic training as required
• Develop and maintain standard operating procedures for IT operations
• Evaluate new software and technologies to be used in the future

Our client is looking for an experienced IT expert looking o make the next step in their career who has experience and knowledge of:

• Administering and driving user adoption of MS Office 365
• Understanding of LAN and WAN Technologies
• Managing or supervising end user IT support
• Experience in IT supplier and contract management; reviewing performance against SLAs
• Running multiple remote offices and BYOD setups
• Firewall configuration
• Public cloud preferably Azure and AWS
• Managing and testing backup and disaster recovery systems
• Active Directory and user management

The key elements of the role include:

• Managing the membership database, IT network and Office 365 system.
• Preparing database analyses and reports.
• Day to day support and training of staff and volunteers.
• Routine maintenace of CMF websites.

The post could be full-time (5 days) per week or part-time with adjustment of responsibilities. There may be the option for appropriate home working.

Are you passionate about dogs and cats? Our people and animals make Battersea a great place to work. Your expertise will help increase our impact for dogs and cats everywhere.

We are looking for an IT Systems Administrator to provide 3rd level project support and 3rd line helpdesk support

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our IT Team

The IT department is responsible for providing IT business support and services (applications and infrastructure) that align with organizational needs and meet or exceed customer expectations.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year

• Generous pension contributions – up to 10% employer contribution

• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year

• Annual interest-free season ticket loans

• Discounted gym memberships and cycle to work schemes

• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.

Job Title: IT Technician

Reporting to: IT Service Desk Manager

Job Purpose:

We are looking for an IT technician to work in a small but effective Service Delivery function supporting internal customers. The Helpdesk supports IT infrastructure and business systems, as well as audio-visual and digital interactive equipment within the public facing spaces (including galleries, learning spaces, lecture theatre and meeting rooms) across several sites. This IT Technician post is focused on supporting the IT estate.

Key Responsibilities:

• Provide support for IT, escalating issues to the IT Service Desk Manager as required.
• Troubleshoot IT related issues, escalating issues to colleagues as appropriate.
• Carry-out minor repairs on IT equipment as necessary.
• Provide support for fixed-line and mobile telephony systems used (eg Iphone, and Mitel IP Telephony).
• Configure, deploy and support PCs, laptops, Apple Macs, and tablet devices (including, but not restricted to iPads).
• Active Directory user and group administration.
• Office 365 and exchange online administration.
• Log, respond to and update IT Helpdesk calls and tickets.
• Keep documentation for all IT systems up-to-date.
• Support the delivery of IT projects as required.
• Carry-out computer data entry (eg creation of Purchase Orders via the organisations Purchase to Pay system; updates to the Asset Database) as needed.
• Undertake any other relevant activities which fall under the general scope of this position as directed by the IT Service Desk Manager.

Qualifications and Experience:

Essential

• Recent experience in a busy Helpdesk environment.
• Customer focussed with the ability to deliver a high quality service to both internal and external customers.
• Able to work under pressure dealing with simultaneous issues.
• Able to work flexible hours (including evenings and weekends).
• Working knowledge of PCs and Laptops with particular regard to Windows 10.
• Advanced knowledge of Microsoft Office applications.
• Working knowledge of office 365 and powershell.
• PC and laptop troubleshooting, installation and configuration, PC support skills.
• Proven experience or working with Active Directory.
• Understanding of network infrastructure, cabling and network printing systems in and enterprise environment.
• Knowledge of Win2008 and Win2012 Srv R2.

The role carries significant opportunity for training, both on the job and through formal learning and qualification.

Terms and Conditions:

Your core hours of work will be 36 hours per week net, five days out of seven including weekend working. Due to the nature of the role, there will be requirement to work weekends and out-of-hours including 'on-call'.

Morgan Law are proud to be working with Christian Aid to recruit their new Head of Applications & Development.

Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Humanitarian and Sustainable Development, Democracy and Good Governance and Health and Human Development.

In this role you will manage the development, implementation and ongoing support and maintenance of Christian Aid’s line of business systems. To provide technical leadership for the development of enterprise applications and web-based systems. To provide strategic advice to key business systems owners on application selection and utilisation.

As a member of the ICT Senior Management Team, you will be responsible for the management of the application portfolio, including development and maintenance. The team comprises software

developers, web developers and database administrators, and the post holder must work closely with the Connectivity & Infrastructure team to ensure continued application availability and well-planned migrations, updates and new system implementations.

Essential

• Professional qualification in software development or systems integration technology (e.g. MCSD).
• Relevant degree or equivalent essential.
• Extensive knowledge of MS SQL (language and server), IIS, .NET (particularly C# and ASP. NET)
• Understanding of web development, including HTML, CSS and Javascript
• Knowledge of Content Management Systems and CRM
• Understanding of reporting tools such as SQL Server Reporting Services
• Experience in capturing requirements and translating them into functional specifications
• Experience of project management, and various development methodologies (including Agile).
• Experience working in a variety of environments, including Not-For-Profit.

You can expect a wide range of rewards and benefits, including a generous holiday allowance and flexibility that will ensure you enjoy a good work/life balance.

Our client, a forward-thinking charity with an exciting digital transformation remit are looking to recruit a technical leader to manage their Dev Ops, Software Development and Architects in house plus a Service Delivery function.

The Head of Technology is the organisation’s lead expert on technology. Working in partnership with the Chief Digital Officer, the role leads on the development, delivery and day to day maintenance of the organisation’s technology strategy, roadmap and infrastructure.

Key requirements.

• Lead the development and implementation of the organisation’s overall technology vision and strategy Engage, involve and inspire key stakeholders and users; understand their needs and priorities and deliver elegant, effective and efficient technology solutions to meet those needs
• Work with the leadership team, senior volunteers and stakeholders to gain buy-in, support and investment in technology
• Be an advocate for the wider use of technology to support the realisation of the organisation’s digital transformation programme
• Hold responsibility and accountability for the organisations full range of web technologies, information systems, CRM, telecommunications platforms, infosecurity systems, hardware and software, as well as the effective interoperabllity between the technology ecosystem.
• Manage the development, implementation and ongoing maintenance of the organisation’s technology including processes, policies, spend, system and functionality upgrades, hardware and software infrastructure, vendors, disaster recovery, and project implementation
• Oversee the design, implementation and monitoring of the organisation’s Information Governance procedures (in partnership with other colleagues as necessary)
• Lead a diverse team of technology specialists working across digital products, services and infrastructure (Circa 20) 

Essential Skills

• A solid professional background in a relevant technical discipline, such as software engineering 
• A track record of success in delivering a portfolio of products and services across a range of technologies 
• Demonstrable experience with business analysis techniques, with the ability to translate data and insight into effective technical solutions
• A track record of success in the effective management and development of a range of technology professionals
• Experience of developing technology strategies and leading the development of technical architecture to support integrated products and services
• Up to date knowledge and hands-on experience of relevant digital technologies, and a strong grounding in modern approaches to technical architecture, deployment, testing, integration and security. 

Head of Technology 

Circa £70,000 per annum
Permanent – 5 days per week
(Monday - Friday)
Location: 175 St John Street, London EC1V 4LW

Your new employer:

Place2Be is the leading children's mental health charity providing in-school support and expert training to improve the emotional wellbeing of pupils, families, teachers and school staff.

We provide emotional and therapeutic services in over 600 primary and secondary schools in England, Scotland and Wales, reaching a school population of approximately 350,000 children - building children's resilience early in life through counselling, creative work and play.

Place2Be also provides training on mental health and wellbeing for teachers and other professionals who work with children and young people, so we can help to build "mentally healthy" schools and communities where all children can thrive and grow up with prospects, not problems.

Are we the type of life changing organisation you’d like to work for? Yes…. read on

Your role:

Based at our head office in Central London, as our new “Head of Tech” you’ll play a pivotal role in delivering Place2Be’s IT and digital strategy. You will develop and implement Place2Be’s tech strategy in order to enable us to deliver our vision of all children in schools nationally, having access to high quality mental health support. You will manage the current IT Infrastructure in order to support the day to day needs and operations of Place2Be, with an appropriate level of availability, support and maintenance. Accountable for the successful delivery of all IT and digital projects (On Time, In Scope, In Budget), you will be a strategic thinker with strong team leadership skills. Accountable to the CEO and the board of Trustees, for the Security of the Place2Be IT and digital systems, network and data. You will also present to the executive management team, on the operational performance of Place2Be’s IT and digital systems and environment including mobile IT.

Key duties & accountabilities

• Ensure effective delivery and continuous improvement of Place2Be technology services and solutions
• Regular reporting on the status of the IT and digital systems and environment through a dashboard
• Line management of the IT Manager who manages the IT help desk and maintains the P2B IT environment
• Development of strong partnerships with our key IT and digital service providers and partners (including telephony) through a structured relationship management approach
• Development and delivery of standards of service for IT Support
• Manage the IT and digital Infrastructure & operations budget
• Reporting on performance to Senior Stake holders, CEO, The Board as well as Trustees

The Successful candidate will have:

• Proven successful experience of developing and implementing an IT and digital strategy to deliver an organisations vision

• Knowledge and experience of developing IT Systems and Data Architectures
• An excellent understanding and experience of digital particularly in the context of third sector / charity and service delivery
• Demonstrable experience of successfully leading on large organisation-wide projects
• Experience of leading multi-functional teams and fostering a culture of learning, growth and professional development
• Experience of successfully leading change across an organisation

In return we offer you a range of fantastic benefits including:

• Amazing offices in the heart of the city, a brisk walk from Farringdon Station
• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance
• Employee Assistance Programme
• Cycle purchase and season ticket loan schemes
• Extended maternity/paternity pay

A supportive organisation we offer strong and clear leadership as well as a fantastic working environment to ensure your early success.

Closing Date: Sunday 3rd Nov 2019 at 11:59pm
1st Interview: W/C 11th November 2019
2ndt Interview: TBC 2019
Start Date: Jan 2020

If you share our core values of perseverance, integrity, compassion and creativity, we would love you to join us. It’s sensitive and demanding work - but hugely rewarding and fulfilling - you will be helping give young people brighter futures.

Place2Be is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are keen to reflect the diversity of the partner schools we work in and are particularly interested in attracting applications from male candidates, as well as candidates from Minority Ethnic (BAME) backgrounds.

About The Advocacy Project

We help the most marginalised and vulnerable people in London make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

 voice their concerns

 understand their rights

 make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.

About the role

We’re looking for a manager who has excellent advocacy knowledge, skills and experience. This role involves supporting managers and advocates to develop a consistent approach to advocacy across the organisation.

This person will support managers with how to continually review and reflect on evidence about their service, identify areas to celebrate and areas to develop.

The post-holder will have extensive advocacy experience and expertise particularly around non-instructed advocacy within IMCA, Care Act and IMHA.

Some examples of what’s expected of the post-holder might include:

 running a best practice forum once a month to support managers to manage and escalate safeguarding concerns

 running a coaching programme around non-instructed advocacy across all advocacy types.

The post-holder will provide expert advice and coaching of complex cases to service managers and senior advocates including IMCA, Care Act Advocacy, RPR and IMHA. They will support people to reflect and develop their practice one-to-one and in groups. The role includes facilitating workshops, providing casework support to managers and embedding policies and practice across the organisation.

Advocacy practice

The post-holder will be an advanced practitioner who has excellent advocacy skills, knowledge and experience to deal with complex cases across advocacy types.

Job description

Support advocates and managers to develop best practice.

- Facilitate best practice forums and provide clear and concise guidance on how to progress complex advocacy situations. Examples include when to take a case to the Court of Protection, when to escalate a safeguarding concern, how to understand non-instructed advocacy within non-IMCA services.

Person specification

At least 3 years delivering IMCA, CAA or IMHA themselves including non-instructed within each of these.

- Hold the Independent Advocacy Diploma preferably in IMCA and Care Act.

- Experience of working with people who have health and social care needs.

- Passionate about supporting people to have their voices heard, feel in control of decisions about their lives and have their rights upheld.

- IT skills including database experience or prepared to learn this within 3 months.

Safeguarding practice

The post-holder’s work will enable us be vigilant to situations where someone has been or might be at risk of abuse and/or neglect.

Job description

Identify and respond to concerns about abuse and/or neglect.

- Deliver training and coaching around safeguarding.

- Support managers to make sure safeguarding practice is person-centred, focusing on supporting the person to be safe in a way they want.

- Support managers when and how to escalate safeguarding concerns internally and within the local authority if concerns remain.

Person specification

A track record in supporting people to understand and embed robust safeguarding policies that support a person in the most person-centred way possible.

- Experience of building excellent working relationships and open communication with local safeguarding professionals, focused on supporting the person to be safe in a way they want.

- An excellent understanding of national legislation and policy relating to adult safeguarding.

- Understanding key legislation and national policy to guide our safeguarding practice.

- Excellent presentation skills

Quality management

The post-holder will help us review what we do, celebrate our advocates’ outstanding work, and use information from different sources to improve how we meet people’s needs.

Job description

Work with team members to gather and analyse information.

- Actively celebrate the impact of the work we do and identify areas to develop.

- Plan, implement and review actions to remedy areas of development.

Person specification

Experience of gathering and analysing information to identify strengths and areas of service development.

- Experience of planning, implementing and reviewing action to remedy areas of development.

- An excellent knowledge of advocacy standards.

- Extensive skills to manage change which inspires staff to work together to develop their practice.

Values and attributes

All team members – regardless of their role within The Advocacy Project – need to be able to show values and attributes which help us in our mission to give an outstanding service to the people we support and be an excellent place to work.

Be part of a team to make the organisation a great place to work.

- Participate in personal and organisational development, including team meetings and training.

- Continually look for evidence of strengths and areas of development. Be open to requesting and taking feedback from your team and other stakeholders to support your development. Ask for support if you don’t know the answer or need help in a particular area.

- Contribute to organisational reporting and communications.

- Keep to our policies, including health & safety, and risk regulations.

- Work to our mission, vision, and values.

- Carry out other projects and tasks as needed.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

How to apply

Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.