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Top job
Centrepoint, London (Hybrid)
£29,849 - £35,493 per year
Supporter Care Officer (12-month FTC) Help deliver outstanding supporter experiences at Centrepoint
Posted today
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The Francis Crick Institute, London (Hybrid)
From £40,600 subject to skills and experience, plus benefits
Posted today
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The Francis Crick Institute, London (Hybrid)
From £40,600 subject to skills and experience, plus benefits
Posted today
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Single Homeless Project, Westminster (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
Play a vital role in helping people find stability, confidence and a way forward.
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Operation Smile UK, Battersea (Hybrid)
£45,000 - £48,000 per year depending on experience
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Senior Grants & Programmes Manager on a full-time basis
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Operation Smile UK, Battersea (Hybrid)
£42,000 - £45,000 per year depending on experience
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Philanthropy Manager on a full-time basis
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Operation Smile UK, Battersea (Hybrid)
£42,000 - £45,000 per year depending on experience
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Partnerships Manager on a full-time basis
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Public Sector, City of London (Hybrid)
£150 - 155 per day
Posted today Apply Now
Latymer Upper School, Hammersmith (On-site)
Circa £75,000 per annum, dependent on experience.
Posted today
Closing in 3 days
RSA, London (On-site)
£65000.00-£70000.00 per year
Posted today
Allen Lane Interim & Permanent Recruitment, Central London (Hybrid)
£50,000 - £60,000 per year
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Page 1 of 58
London, Greater London (Hybrid) 19.79 miles
£29,849 - £35,493 per year
Full-time
Contract
Job description

Contract: Fixed Term, 12 month contract

Salary: £29,849 - £35,493 per annum

Closing Date: Monday 16th February 2026

Interviews will be held week commencing 23rd February 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.

The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.

The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.

The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.

These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.

There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.

About you

· Experience of working in Supporter Care or customer focused team

· Excellent organisational skills, with the ability to plan and work to tight deadlines

· Excellent written and verbal communication skills

· Excellent interpersonal and relationship building skills

· Ability to work well with others and on your own initiative

· Ability to investigate and resolve problems

· Ability to be flexible and switch between tasks as needed

· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable

· Basic understanding of GDPR and Data Protection

What you’ll be doing

· Interacting with existing and prospective supporters via multiple communication channels

· Resolving complaints in line with our policy, escalating feedback where necessary

· Listening to and quality checking calls handled by the third-party contact centre

· Supporting with required training of the third-party contact centre call handling team

· Processing fundraising donations

· Maintaining supporter records on the Raiser’s Edge CRM system

· Helping to ensure team processes are accurate, efficient, and up to date

· Helping to ensure the team meets its service SLAs and KPIs

· Maintaining a good understanding and working knowledge of new sector regulations

· Supporting the delivery of strategic projects in line with the Supporter Care strategy

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).

· Private Medical insurance

· Income protection

· Employer pension contributions of 5%

· Access to Cycle 2 Work loan scheme

· An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!

Application resources
Organisation
Centrepoint View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 03 February 2026
Closing date: 16 February 2026 at 10:00
Tags: Fundraising