Victim Support is recruiting for a full time National Data and Analysis Manager to lead the national team. This role is home based with some travel across England and Wales as required.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support is looking for a National Data and Analysis Manager to provide leadership and national oversight of our performance and data quality across all services. This role plays a vital part in increasing understanding of the experience of victims and service users and driving best practice.

The post-holder will be accountable for local, regional and national data analysis, data systems and reporting. They will line manage a dispersed team of Performance Data Analysts and Business Information Developers, and work collaboratively with Operational Managers and Senior Management at VS.

The successful candidate will have strong knowledge and experience in reporting and statistical packages, applying business improvement methodologies and engaging non-specialist senior internal and external audiences. They will also have a passion for team working, and accuracy and transparency of data.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 28 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Location: Flexible within England & Wales

Department: Policy Team

Interview date: w/c 2 August 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are seeking an outstanding individual to lead our Families, Welfare and Work Policy team as Principal Policy Manager. You will manage a high-impact and high-performance team dedicated to securing policy changes for our clients. In the past year, we've achieved a lot: helping secure the continuation of the £20 uplift to Universal Credit, increased funding for employment tribunals and making sure that the Job Retention Scheme provided support to people who were shielding or had No Recourse to Public Funds.

The successful candidate will lead the team in taking our advocacy work to the next level. Working closely with colleagues in press and public affairs, you'll lead a groundbreaking research programme that convinces government of the need to reform Universal Credit, secures changes to the disability benefits system and constantly reviews the policy landscape for opportunities to secure change for our clients.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

This is a fixed term funded position Initially for 12 months - covering Gwent and Monmouthshire.

Commencing asap

Working 4 days per week comprising of; 3 days per week Working with schools and community groups to upskill young, disabled people with digital technology, using these skills to increase overall employability for participants.

The coordinator will be responsible for recruiting and engaging 60 learners over 5 course blocks. Also, recruiting and engaging with a further 15 volunteer peer support mentors to enhance the delivery and legacy of the course content. Plus, 1 day per week working with our Can Do Social Enterprise programme in Newport.

What we Offer

• A generous employer contribution to a company pension scheme with additional life cover
• Substantial annual leave, with the option to buy or sell leave
• Access to a cash health plan at favourable rates
• A comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Coordinator - Together as One South Wales

2 vacancies:

Post 1 - Fixed Term Contract (maternity cover), Homebased, Torfaen/Newport area

Post 2 – Permanent, Homebased, Swansea

About us

As the UK’s largest voluntary sector provider of services to disabled people, we believe disabled people should have the freedom to live their lives the way they choose – with the opportunity and support to live independently, to contribute economically and to participate fully in society.

With 5,000 staff and 10,000 volunteers supporting nearly 70,000 people in the UK and around the world, Leonard Cheshire provides support to 3,200 people in a variety of UK living services including supported living, nursing and day centre facilities.  We also support 12,000 young people in the UK with skills, confidence and employment programmes.  Internationally, we are a specialist development non-governmental organisation, delivering inclusive education, youth leadership and access to livelihoods programmes to more than 50,000 people in 15 countries across Asia and Africa.

About the role

Together As One (TAO) supports individuals in receipt of social support to take part in their favourite activities or learn new skills with people in their area whilst being supported by their chosen support worker, through a website booking system. The activities on offer are based in the local area and further afield with transport an option booked through the webtool. 

Each participant chooses the activities they want to do each week, has the option to share activities with friends and can also suggest new activities, and, even more importantly, when, where and with whom they want to participate. They are also able to choose their staffing preferences as staffing profiles are matched to individual needs and are also shown on the webtool.  This innovative programme gives genuine choice and control to individuals, allowing them to choose how they achieve their outcomes in life and enabling them to control for themselves how they live, learn and develop skills and learning. 

In this role you will develop and run the delivery of these user-led services, ensuring the quality and consistency of project delivery and performance against key objectives and targets and focusing on it making a difference to all the people with disabilities in receipt of social support who choose to join the programme.

You will also support and actively develop and promote the wider project through marketing and networking with other potential users, support workers and activity organisations inviting them to join the programme.

About you

Do you want to make a difference to people’s lives?

Are you creative and innovative in your approach?

We’re looking for someone that has the ability to lead on the promotion and delivery of this incredible programme across your area. You will bring project management skills enabling you to set up, co-ordinate and deliver this programme.  You will have experience of working with people with disabilities and will be part of a geographically dispersed team.

You will have excellent communication skills and be able to engage with a wide range of people in order to promote and sell this programme to potential customers.

We seek candidates with a genuine commitment to Leonard Cheshire values and ethos.

Closing date: 11 July 2021

Benefits

• Substantial annual leave.
• A generous employer contribution to a company pension scheme with additional life cover.
• Access to a cash health plan at favourable rates.
• Flexible working and lot’s more.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Are you passionate about fostering and adoption? Are you based in Wales? Are you great at building relationships and developing partnerships? If you’ve answered yes to all of these, you could be our new Wales Regional Lead.

We are looking for a strategic leader with a breadth of communication skills, and with a proven track record of pioneering new work with church and commissioning stakeholders to  initiate, coordinate, and oversee the work of Home for Good across Wales.

This role will require regular travel throughout Wales, and occasional travel within the rest of the UK. When not out and about, the postholder will be based from home. We welcome applications from all suitably qualified persons and all appointments will be made on merit. We are seeking to ensure a diverse workforce and welcome applicants from ethnic minority groups.

At the heart of Home for Good’s team culture is our love for Jesus and passion for serving and supporting vulnerable children. The post-holder will be expected to model these core values and help shape team life. Therefore this post is subject to an Occupational Requirement that the postholder be a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Main Tasks

Strategic church engagement

• Working with the Director of Strategic Engagement, map and develop a strategic and comprehensive engagement plan with clear targets to reach and build relationships with churches throughout Wales, inspiring them with the vision and mission of Home for Good to put vulnerable children, fostering, adoption and supported lodgings on their agenda.
• Deliver on the regional plan using intentional and effective tools for engagement, including speaking engagements, event stands, church leader meetings, unity movements, local movements, champions etc.
• With support from the Events Manager and Director of Strategic Engagement and as part of the wider national and regional events strategy, support delivery of a large-scale regional inspiration event every 2-3 years, working in partnership with like-minded charities and para-church organisations where possible.
• Maximise tactical opportunities and proactively seek additional ways of increasing the reach and raising the profile of Home for Good in Wales, including through regional conferences and festivals, local and regional media opportunities and engagement with community and para-church networks.
• Promote Home for Good resources and central programmes, encouraging and facilitating churches, local movements, champions, and support groups to engage with the curated journey to equip and empower them to respond to the needs of vulnerable children and directing enquirers to the centralised enquiry team.

Networking, relationship building and partnership development.

• Build and deepen professional relationships with church leaders, wider church communities and unity movements across all denominations and Christian networks within Wales.
• Work with the Director of Strategic Engagement in providing information, organisational updates and central support to active Local Movements within the region. Hold key relationships with Local Movements and church clusters within the region, enabling and encouraging them to strengthen links with Home for Good and its activities.
• Invest in relationships and be proactive in building effective partnerships with other organisations and charities in the region in sympathy with Home for Good’s missional aims, including relationships with commissioner representatives and officers.

Development and delivery of agreements

• Work with the Director of Strategic Engagement to provide quarterly local/regional data (e.g., number of enquiries, fostering approvals data etc.) each quarter to inform regular contract reviews.
• Working with churches, unity movements, Local Movements, Champions, and commissioner representatives, hold accountable and effective dialogue to ensure agreed strategies deliver on commissioner agreements.
• Create opportunities and relationships with commissioners within Wales, working with the Contracts Manager.
• Work with the Director of Strategic Engagement, to review, monitor and evaluate contracts within the area seeking opportunities to add further value, to demonstrate impact and to promote Home for Good.

Recruit and deploy Champion volunteers.

• As the point-of-contact for regional Champions, work with the Enquiry Team and the wider Home for Good team to ensure Champions are empowered to deliver various activities within the organisation’s strategic objectives.

• Take the lead on recruiting Champions from within the region, supported by central marketing, inspiring individuals to step into a volunteering role to support the mission of Home for Good.
• Be involved in the application, induction and hold responsibility for the deployment process for new Champions within the region (NB: Champion training and development is provided centrally)
• Deploy Champions to serve effectively within the region through making appropriate connections and enabling champions to deliver speaking engagements on behalf of Home for Good.
• Provide regular support and encouragement to Champions within the region and facilitate connections that enable Champions to work well together.

Fundraising

• Hold and grow relationships with local and regional trusts, churches, foundations and businesses, working effectively with the fundraising team to maximise income opportunities for both local and national use.
• With the support of the Director of Strategic Engagement, be responsible for local church-related fundraising.
• Inspire local church leaders, local unity movements, and charities to financially contribute to proposed development models, contributing to the provision of local Home for Good workers, who would usually be based and work from the related local town/city.

Operationally

• Work with the Enquiry Team to ensure records are kept up-to-date with relation to events, speaking engagements, enquiries and referrals.
• Ensure commissioner data is collected, stored and shared carefully, providing required information to commissioners as and when necessary.
• Manage all personal data collected appropriately in-line with GDPR.
• Store data, information and intellectual property appropriately, with the support of your line-manager and colleagues.

Please see the application pack for more information. The closing date for this role is 9am on Monday 12 July 2021. To apply please submit a CV and covering letter, illustrating how you meet the requirements of the role. 

Location: Flexible within England & Wales

Department: Data and Impact

Interview date: 21 July 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for an experienced Data Scientist to lead on establishing data science at production scale at Citizens Advice. You will be involved in the day to day work of the Data Science team, the work of one or more of our multidisciplinary product teams, and the work of our content and expert advice teams. We are working to make our services more effective, easier to manage and more cost effective, all to help make a difference in the lives of millions of people every year.

This is a new role that will report to the Head of Data Science. You will:

• Lead on establishing a tool set and environments for doing data science work.
• Work as part of multidisciplinary teams to deliver new product features and develop new insight.
• Proactively investigate opportunities for using data science techniques at Citizens Advice.
• Document approaches and work completed to ensure that it is sustainable.
• Provide expert advice on data science and analytics.
• Champion open, agile and iterative ways of working.
• Engage with stakeholders across the business, particularly the Customer Journey, Technology, and Impact teams.

We’re looking for someone that:

• Wants to work at a mission-driven organisation that helps tens of millions of people across the UK every year.
• Has a passion for data and understands the role that data science can play in supporting an organisation to deliver great user-focused products and services.
• Has proven ability to lead on establishing new techniques and technologies in an organisation.
• Is an advocate for data science, with good understanding of developments in the field and the work of other organisations.
• Has proven ability of using data science to contribute to product development and organisational improvement.
• Works in an open, agile and iterative way, as part of a multidisciplinary team.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Cruse Bereavement Care (Registered Charity Number 208878) is the largest UK Bereavement Charity providing specialist website, telephone, email and face-to-face, (online during Covid times) bereavement support for adults, children and young people.

We have a vacancy for a part time Hub Administrator, the role of the Administrator will ensure the smooth running of the Hub, working within a team of Hub administrators and carry out administrative duties as required by the Hub Manager, to support direct service delivery and volunteer support across a number of different branches.

The successful candidate will work with the Hub Manager, Service Coordinator, Volunteer/Training Coordinator and Hub Administration team to:

• Deal sensitively with telephone, post and email enquiries, screening and directing calls and emails in line with procedures
• Prepare information for clients, prospective volunteers and funders
• Carry out administrative tasks associated with arranging conferences, training courses, study days, committee meetings etc.
• Support the Hub Manager with communications to volunteers and clients including through newsletters, social media and the distribution of information in paper or electronic format

Salary £22k FTE (pro rata 21 hours)

Hours 21 hours per week

This is a new post and will suit an enthusiastic and creative person with excellent communication and IT skills and knowledge of work in the voluntary sector. This is an exciting opportunity to play a key role in developing services for bereaved people in Wales.

The post is office based however due to COVID restrictions, staff are currently working from home. 

Closing date:  9.7.21

Interviews: 12.7.21 week beginning

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Cruse Bereavement Care (Elusen Gofrestredig Rhif 208878) yw'r Elusen Brofedigaeth fwyaf ym Mhrydain sy'n darparu cymorth gyda phrofedigaeth i oedolion, plant a phobl ifanc ar eu gwefan, dros y ffôn, drwy e-bost ac yn bersonol, (ar-lein yn ystod cyfnod covid}.

Mae gennym swydd wag rhan amser fel Gweinyddwr y Ganolfan. Bydd y Gweinyddwr

yn sicrhau bod y Ganolfan yn rhedeg yn ddidrafferth, yn gweithio mewn tîm o weinyddwyr yn y Ganolfan, ac yn cwblhau dyletswyddau gweinyddol fel sy'n ofynnol gan Reolwr y Ganolfan, er mwyn cefnogi darpariaeth y gwasanaeth a chefnogaeth i wirfoddolwyr yn uniongyrchol ar draws nifer o wahanol ganghennau.

Bydd yr ymgeisydd llwyddiannus yn gweithio gyda Rheolwr y Ganolfan, Cydlynydd y Gwasanaeth, y Cydlynydd Gwirfoddoli/Hyfforddi a thîm Gweinyddu'r Ganolfan er mwyn:

• Ymdrin ag ymholiadau dros y ffôn, drwy'r post neu mewn e-byst yn sensitif, a sgrinio a chyfeirio galwadau ac e-byst yn unol â gweithdrefnau
• Paratoi gwybodaeth ar gyfer cleientiaid, gwirfoddolwyr posib a chyllidwyr
• Cwblhau tasgau gweinyddol sy'n gysylltiedig â threfnu cynadleddau, cyrsiau hyfforddi, diwrnodau astudio, cyfarfodydd pwyllgorau ac yn y blaen.
• Cefnogi Rheolwr y Ganolfan gyda chyfathrebiadau ar gyfer gwirfoddolwyr a chleientiaid, a hynny drwy gylchlythyrau, y cyfryngau cymdeithasol a dosbarthu gwybodaeth ar bapur neu'n electronig

Cyflog £22k Cyfwerth â Llawn Amser (21 awr pro rata)

Oriau 21 awr yr wythnos

Mae hon yn swydd newydd, sy'n addas i berson brwdfrydig a chreadigol gyda sgiliau cyfathrebu a TG gwych, a gwybodaeth am weithio yn y sector gwirfoddol. Mae hwn yn gyfle cyffrous i unigolyn chwarae rhan allweddol wrth ddatblygu gwasanaethau ar gyfer pobl sy'n wynebu profedigaeth yng Nghymru.

Swydd o fewn swyddfa yw hon, fodd bynnag, mae staff yn gweithio gartref ar hyn o bryd oherwydd cyfyngiadau COVID. 

Dyddiad cau: 9.7.21

Cyfweliadau: yr wythnos yn cychwyn ar 12.7.21

Victim Support, South Wales Victim Focus is looking for an Independent Domestic Violence Advocate (IDVA) to work 37.5 hours a week. This is a fixed term position for 1 year. South Wales Victim Focus is funded by the Police and Crime Commissioner for South Wales.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

In the role of IDVA you will:

* Provide a high quality support service to victims of domestic violence and abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.

* Work within a multi-agency framework and with local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse

* Work with survivors and other agencies to co-ordinate their care pathway and ensure they remain safe and empowered

The ideal candidate will be able to demonstrate a proven track record of supporting victims of domestic abuse or other vulnerable people, have appropriate IT skills, interpersonal skills and be able to work as part of a busy, supportive team to deliver all aspects of support to victims and their families. Ideally you would have an accredited IDVA qualification if not willingness to work towards.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Location: Flexible within England & Wales

Department: Customer Journey

Interview date: 12th & 13th July TBC

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for a highly motivated, analytical problem solver to join the Casebook team as a Business Analyst. The team is at the heart of the organisation’s ambition to deliver our vision for 2022 and you’ll be working alongside, user researchers, digital specialists, subject matter experts and product colleagues across the organisation to deliver transformative change. 

We have an ambitious product strategy for the next 2-3 years that supports the organisation’s overall mission. Within this we will be focusing on 4 areas:

• Building outcomes measurement capability
• Enable a seamless client journey
• Tailored, tactical advice services online, without needing an adviser
• Remote advice delivery through phone, chat, video and email platforms

You’ll be working on products that help 30 million people every year, and your work here will make a huge difference to their lives. You’ll be setting the goals, strategy and priorities within our cross-functional public advice team, and defining the way millions of people get help from us on a daily basis.

In this role, you can expect to

• Help to shape strategic initiatives about how Citizens Advice can transform the way it supports a network of almost 280 local Citizens Advice across England and Wales.
• Capture and use data to drive decision-making and continuous improvement across our support functions.
• Map ‘as-is’ and ‘to-be’ business processes and customer journeys. 
• Design high-quality services for the network based on robust analysis of business requirements and user needs. You’ll be part of a team that adopts a ‘test and learn’ approach, leveraging design thinking and technology to deliver value quickly and iteratively. 
• Drive the development of business cases and other analysis for the programme, ensuring they are underpinned by evidence.
• Regularly collaborate with staff and volunteers across the national business and the local network.
• Prepare and facilitate workshops and presentations.
• Use proven approaches to change, including Agile, to rapidly develop, deliver, and iterate requirements that meet project objectives.
• Work with the latest technologies in developing a new public website
• Be exposed to a rich multi-disciplinary team

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

Location: Flexible within England & Wales

Department: Data and Impact

Interview date: w/c 13th July 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary
candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking to recruit a Senior Impact and Evaluation analyst to join our multi-disciplinary Impact Team. The main purpose of the role is to lead, develop and implement research and evaluation projects to help evidence the effectiveness of Citizens Advice services and programmes and inform business improvements. The role will have the lead for evaluation and related research activity in the area of energy advice, and will also lead or contribute to projects and wider activities related to other advice areas or are cross cutting.

This is a diverse and interesting role which will draw on your experience of either social research or evaluation to deliver high quality and robust insight. There will be opportunities to work with teams across Citizens Advice, leading input from the Impact Team on some collaborative projects and engaging with internal senior stakeholders.

In addition to demonstrable experience in an evaluation or research related roles, you will need to demonstrate that you are an effective team player with a range of attributes including the ability to foster and maintain effective relationships with a range of internal and external stakeholders; great IT literacy, including the ability to use software to analyse and interpret data; and communicate the findings clearly to a range of audiences.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Elusen benodedig yn y DU i atal hunanladdiad yw Papyrus a hyrwyddo iechyd meddwl cadarnhaol a llesiant emosiynol ymhlith pobl ifanc.

Volunteer Coordinator – South Wales

Cydlynydd Gwirfoddoli – De Cymru

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit a Volunteer Coordinator to promote volunteering for PAPYRUS across the region and recruit, engage and manage volunteers to support the work of the charity.

Mae Papyrus Atal Hunanladdiad Ifanc yn elusen ledled y DU i atal hunanladdiad ifanc a sefydlwyd yn 1997. Mae ein twf wedi bod yn llwyddiannus iawn ers hynny ac mae lleoliadau gennym bellach yn Warrington, Birmingham, Llundain, Caerdydd a Belfast.

Rydym am benodi Cydlynydd Gwirfoddoli i hyrwyddo gwirfoddoli ar gyfer PAPYRUS ledled De Cymru gan benodi, meithrin perthynas a rheoli gwirfoddolwyr i gefnogi gwaith yr elusen.

To be successful in this role you will have:

• Proven experience of recruiting, supporting, engaging and managing volunteers
• Previous experience working in a community setting, delivering information and training sessions, leading workshops or educational activities
• A proven track record of networking and building and managing effective relationships, tailoring the approach to meet the differing needs of the audience
• Experience of using own initiative and creativity to develop a project, programme or area of work
• Ability to accurately record and manage data and report on outcomes to deadlines
• Ability to travel to different locations across the region to attend meetings and events

Er mwyn llwyddo yn y rôl hon bydd gennych y canlynol:

• Tystiolaeth o benodi, cefnogi, meithrin perthynas gyda gwirfoddolwyr a’u rheoli
• Profiad blaenorol o weithio mewn lleoliad cymunedol, gan ddarparu gwybodaeth a sesiynau hyfforddi, arwain gweithdai neu weithgareddau addysgiadol
• Tystiolaeth o rwydweithio ac adeiladu a rheoli perthnasoedd effeithiol, gan deilwra dull gweithredu i ddiwallu gwahanol anghenion y gynulleidfa
• Profiad o ddefnyddio hunan gymhelliant a chreadigrwydd i ddatblygu prosiect, rhaglen neu faes o’r gwaith
• Gallu cofnodi data’n gywir a’i reoli ac adrodd yn ôl ar ddeilliannau yn ôl dyddiadau targed
• Gallu teithio i wahanol leoliadau ledled De Cymru i fod yn bresennol mewn cyfarfodydd a digwyddiadau

Salary: NJC Scale SCP 18-23 (£24,982 -£27,741)

Cyflog: Graddfa NJC SCP 18-23 (£24,982 -£27,741)

Hours: 36 hours per week Oriau: 36 awr yr wythnos

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR email address or to HR, PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Gallwch weld y swydd ddisgrifiad a manyleb y person yn gyflawn ar ein gwefan. Er mwyn ymgeisio am y swydd cwblhewch y ffurflen gais ar ein gwefan gan fanylu sut yr ydych yn bodloni’r meini prawf ar gyfer y rôl. Dychwelwch eich cais wedi ei gwblhau i HR email address neu Adnoddau Dynol, PAPYRUS, Uned 1 Bankside, Warrington, WA1 1UP.

Closing date: midnight on 4th July 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

Mae PAPYRUS yn ymroddedig i’r egwyddor o gyfle cyfartal mewn cyflogaeth ac mae ei bolisïau cyflogaeth ar gyfer recriwtio wedi eu cynllunio i sicrhau na fydd unrhyw ymgeisydd am swydd na chyflogai yn derbyn triniaeth lai ffafriol ar sail ei oed, anabledd, ailbennu rhywedd, priodas a phartneriaeth sifil, beichiogrwydd a mamolaeth, hil, crefydd neu gred, rhywedd neu gyfeiriadedd rhywiol.

Mae PAPYRUS yn ymroddedig i ddiogelu pob plentyn, person ifanc ac oedolyn mewn risg sy’n rhyngweithio gyda’r sefydliad. Mae’r sefydliad yn cydnabod ei gyfrifoldeb i ddiogelu llesiant y grwpiau bregus hyn drwy ymrwymo at weithdrefnau i’w diogelu. Mae’r grŵp yn disgwyl i’r holl staff a gwirfoddolwyr gefnogi a hyrwyddo’r ymrwymiadau hyn yn llwyr.

This post has been funded by the Volunteering in Wales Fund

Cafodd y swydd hon ei hariannu gan y Gronfa Gwirfoddoli yng Nghymru

Join our team in Wales and work with other Development Officers across the country to ensure that our members receive outstanding support and development, including advice, resources, training, forums and events. The post has come available on a fixed term basis while our Development Officer in Wales is seconded to another role.  The fixed term will end in March 22.

If you like the sound of interacting with our members to improve our services and advocating for community transport, get in touch.

To apply we will need the following from you:

1. A personal statement that demonstrates how you meet the requirements set out in the ‘Experience’ section of the Person Specification and what you think you will bring to the role.
2.  An up to date, detailed CV including all relevant employment history and expertise
3.  A completed Equal Opportunities Form which can be downloaded from CTA's website.

Administration Co-ordinator

Cardiff (Remote working currently due to Government guidance) 

28 hours per week

This role is fixed-term contract ending 31st March 2023

Live Well with Hearing Loss is a three year project funded by the Welsh Government under the Sustainable Social Services Grant which started in April 2020. The project has three strands, the At Home Service, the Befriending Service and the Post Diagnostic Service.

The Administrative Coordinator will provide excellent and effective administrative support to the Live Well Project Manager and Outreach team across Wales. From maintaining our database under GDPR regulations to supporting service users to remotely fill in referral forms, you will be part of a pan Wales team who are supporting people with hearing loss and their communities to lead more informed and independent lives.

Mae Byw’n Dda â Cholled Clyw yn brosiect tair blynedd a ariannir gan Lywodraeth Cymru o dan y Grant ar gyfer Gwasanaethau Cymdeithasol Cynaliadwy a ddechreuwyd ym mis Ebrill, 2020.  Mae gan y prosiect dair cainc – y Gwasanaeth Gartref, y Gwasanaeth Cyfeillio, a’r Gwasanaeth Ôl-ddiagnostig. 

Bydd y Cydgysylltydd Gweinyddol yn darparu cymorth gweinyddol ardderchog ac effeithiol i Reolwr Prosiect Byw’n Dda a’r tîm Allgymorth ledled Cymru.  O gynnal ein cronfa ddata o dan reoliadau’r Rheoliad Cyffredinol ar Ddiogelu Data (GDPR) i gynorthwyo defnyddwyr y gwasanaeth i gwblhau ffurflenni atgyfeirio o bell.  Fe fyddwch yn rhan o dîm Cymru gyfan sy’n cynorthwyo pobl sydd â cholled clyw a’u cymunedau i fyw bywydau mwy gwybodus ac annibynnol.

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

The RNID (formerly Action on Hearing Loss) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Interview date: 26 July 2021.

Head of Digital Skills and Capability - Wales

Salary: £65k - £75k (depending on experience)

Location: Wales - at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed.

Term: Fixed term contract to March 2022. We are seeking to secure future funding for CDPS from April 2022 onwards and the role may be extended.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.

Summary

About the Centre for Digital Public Services (CDPS)

Here to deliver better public services that work for everyone the Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales.

The Role

As Head of Digital Skills and Capability you’ll be at the forefront of supporting our remit for digital transformation in Welsh public services. The role will include not just helping build digital transformation skills and confidence of staff in existing roles, but also how to support those who want to move to digital within the Welsh public sector. The role will also look at how we can support workforce planning across the Welsh public sector, making it an employer of choice for people with the appropriate digital skills.

This is a role at the heart of our remit, scaling digital expertise across public services.

What You’ll Do

• Set and deliver the plan for building digital capability, confidence and development across the Welsh public sector that.
• supports existing digital professionals across the Welsh public sector.
• helps reduce any digital skills gaps within the sector.
• builds a shared understanding within the sector of digital transformation, iterative design and user-centered design.
• upskills existing Welsh public sector employees who are new to digital.
• Build strong working relationships with our stakeholders, our users and our business and training partners.
• Develop a culture that focuses on user experience, feedback and data, allowing for continuous improvement of our support and services.
• Design and implement performance measures and key performance indicators to measure the value and success of the digital capability programme, inform future learning and development activities, and demonstrate return on investment.
• Work with digital colleagues in the public, private, academic and third sectors around Wales and wider to identify ways to support people at all experience levels in understanding how increased digital capability can improve their effectiveness, performance and ability to work.
• Provide information on best practice in professional development in the DDaT professions across digital public services in Wales.
• Develop and implement sustainable approaches to apprenticeships, internships, career pathways, and learning and development.
• Call upon a range of external contacts, including suppliers, thought leaders, other professional bodies, and use these relationships to maintain and enhance user-centred, efficient public services.
• Delivering, coordinating and supporting tangible improvements in skills and capability improvements in large and/or complex Welsh public sector organisations.

Who you are

We want to hear from people with skills in

• Building capability and skills development programmes ideally within public services.
• Creating training programmes that meet user needs and requirements, working collaboratively with our stakeholders and potential users of our training services.
• Sharing expertise within the wider digital, data and technology community.
• Analysis, synthesis and integration of quantitative and qualitative data.
• Fluency in spoken and written Welsh (desirable).
• Confident communication: able to persuade; negotiate; influence; network; and collaborate.
• Getting to the heart of an issue, demonstrating expert knowledge in an applied setting.
• Understanding of the political and social landscape of Wales.

You should be

• Naturally curious and able to champion your own learning and development.
• A champion for user-centred practices embedded within agile delivery.
• Respectful in your approach to stakeholders and services who aren’t as familiar with user-centred design.
• Proactive and will take the initiative rather than to see a problem and ignore it.
• Committed to the development of improved digital strategy across Wales.
• Alert to opportunities to improve our teams, tools and processes.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion.

Benefits

• Generous holiday entitlement - 28 days annual leave plus public holidays.
• 37.5-hour week for all full-time team members.
• Flexible working policy.
• Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our "Who You Are" section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 30 June, 12:00