Are you a policy and public affairs expert looking to put their mark on one of the UK’s largest charities?

We’re recruiting for a new Policy and Public Affairs Manager to join our team in Wales!

About the role

As our Policy and Public Affairs lead in Wales you’ll be responsible for the strategic development and direction in the British Heart Foundation’s (BHF) influencing activities in Wales. 

You’ll be joining us at an exciting time and will lead our influencing ahead of the 2021 Welsh Parliament elections. You will be involved in devising and implementing welsh-specific policy actions ensuring that BHF Cymru’s influences developments in health policy within the BHF policy framework.

You’ll play a crucial role in developing a strategic direction for our influencing in Wales and ensuring our aims and ambitions are met. Leading our influencing in the Welsh Parliament and Government you’ll drive forward our agenda inline with our strategy and ensure BHF Cymru’s voice is heard on key issues relating to heart and circulatory disease.

About you

With an excellent understanding of the political environment in Wales, especially the main political parties you’ll have knowledge of the workings and processes of devolved government in Wales and understand how to use them to best effect.

You’ll have a good grasp of the interface between the voluntary and statutory sector as well as extensive experience in public affairs / policy in Welsh institutions or charities.

To be successful in this role, you’ll also have the following skills and experience:
• able to plan, manage and deliver multi-faceted strategic public affairs and communications solutions
• able to get results, even when under pressure and without supervision 
• able to network and build positive relationships with a wide range of key stakeholders including Ministers, advisors and civil servants 
• excellent time and project management skills, with the ability to prioritise and meet deadlines 
• excellent communication skills, able to communicate clearly, concisely and persuasively 

With a network of contacts within the Welsh Parliament and a sound understanding of public affairs and influencing in a welsh context, you’ll have previous experience of designing and delivering multi-faceted policy projects grounded in evidence and stakeholder insight.

 

Full time, 36.25 hours per week

Flexible within England & Wales

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming obstacles in their lives; from debt to evictions to trouble at work, and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

One of our strategic ambitions, articulated in our current strategic framework, is to advance equity, diversity and inclusion (EDI). This includes addressing equality disparities and the barriers to accessing our services and creating an inclusive working environment service wide. We aim to create a culture that is collaborative and innovative and that adapts to the changing needs of our clients. EDI will be fundamental to this culture.

The role

This role will lead on the successful delivery of projects, activities and workstreams to achieve our service-wide equity, diversity and inclusion (EDI) goals, enabling the organisation to be on track to deliver its ambitions, to promote EDI, challenge discrimination and build an inclusive culture across the Citizens Advice Service. You will engage, support and build engagement to embed and sustain improvement activity with stakeholders across the organisation. 

This role will manage members of the EDI team to ensure the implementation of a service-wide EDI strategy. You will be someone who creates a positive working environment in which staff can achieve their best in a remote working environment. 

You will work collaboratively across the organisation to set, measure, monitor and drive the achievement of the EDI ambitions set out in our strategic framework including areas such as advice and advocacy, business development and service delivery. 

In this role, you can expect to: contribute to our thinking and be challenging on how Citizens Advice can transform the way it address equity disparities; embraces diversity and becomes more inclusive - work with internal and external stakeholders to maximise the impact of the programme of work through expertise and lived experience - manage the delivery of a programme of work that reflects the needs of the workforce and the strategic ambitions of the organisation - regularly work across the organisation to get buy in and delivery on specific projects, to help meet our goals - contribute to reporting on operational and strategic achievements.

Closing date: 30/08/2020

Interview date: 16, 17 and 18 September 2020

Please note, in the event of a high number of applications, we reserve the right to close the application early.

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Are you looking for a role where you can make a real difference?

If so, we could have the perfect opportunity for you.

We are looking for a Digital Marketing Officer to join our team at Tanio (formerly Valley and Vale Community Arts).

Working in a small team based in Bettws, you will be pivotal in our mission; to offer a range of community arts-based activities to help a diverse range of people develop new skills, confidence and self-esteem through creative self-expression. 

At Tanio, we strive for all community members to have access to inspiring, aspirational and high-quality arts experiences in safe environments.

Could you join us and help us achieve our mission? 

In return we offer the chance to work with a dedicated and passionate team, a competitive salary, flexible hours, and an attractive benefits package including a stakeholder pension scheme.

Salary: 22K (pro rata) 

Hours: 0.5 (equivalent to 2.5 days per week)

The core skills we are looking for:

• Experience of Working in Marketing and Communication in a similar role

• Experience of working in an arts or charity sector role and/or in marketing with minimal budget

• Experience of writing press releases

• Knowledge of Social Media Platforms and how best to use them for a small arts charity

• Knowledge of analytics, data creating and evaluations

• Experience of social media platforms, building and engaging audiences

• Knowledge of copyright and data protection laws

• A high level of computer literacy

• Excellent communication skills, verbally and in writing

• Excellent visuals skills

• Experience of Adobe packages including Photoshop

Highly desirable (extra) skills:

• Degree or relevant qualification applicable to the skills required in this role i.e. Marketing/ Communications 

• Knowledge of Social Media Platforms and how best to use them for a small arts charity

• Competency with video editing software

• Good presentation skills

• Fluency in the Welsh language both verbal and written and/or the desire to learn

To apply for this role please send a CV and covering letter by Friday at 5pm on 28th August 2020 explaining why you believe you are suitable for this role. 

Good luck and we look forward to hearing from you.

Application guidance 

• Please submit an up to date CV and a letter outlining why you are suitable for the role. 

• In your covering letter when telling us about your main strengths in applying for this post, please address each point in the Person Specification from the job description in turn. 

• Any statements that you feel are relevant to the post should be backed up with evidence and examples. Do not use general phrases such as “I have the necessary skills ...” or “I am confident I can do the job well”. We need to know how you meet the requirements based on the evidence you provide. If, for example, you tell us that you are a good project manager, tell us why and where you have used these skills before. 

• You should include details of any current or previous jobs, outlining tasks, responsibilities, and achievements that would be relevant to this post.

• Experience gained outside paid employment may also be just as important. For example, you may have done voluntary work in the community, or have skills acquired through other interests. 

• Concentrate on relevant information and experience, transferable skills from your home life, voluntary work, past and present employment. 

• Sometimes it may feel like you are stating the obvious but remember that we can only assess the application on the information you give us. 

• If at all possible, please ensure you provide a daytime telephone contact number on your CV or covering letter. 

Are you looking for a role where you can make a real difference?

If so, we could have the perfect opportunity for you.

We are looking for a Programmes and Office Assistant   to join our team at Tanio (formerly Valley and Vale Community Arts).

Working in a small team based in Bettws, you will be pivotal in our mission; to offer a range of community arts-based activities to help a diverse range of people develop new skills, confidence and self-esteem through creative self-expression. 

At Tanio, we strive for all community members to have access to inspiring, aspirational and high-quality arts experiences in safe environments.

Could you join us and help us achieve our mission? 

Knowledge of the Welsh arts environment and the ability to lead and inspire facilitators, mentors and trainees are must-haves for this role.

In return we offer the chance to work with a dedicated and passionate team, a competitive salary, flexible hours, and an attractive benefits package including a stakeholder pension scheme.

Salary: 15k (pro rata)

Hours: 0.8 (preferably worked over 5 days) 

The core skills we are looking for:

• Strong administration skills 

• Excellent attention to detail and high levels of accuracy 

• Ability to plan and manage tasks in an organised and efficient manner

• Ability to communicate orally and in writing to a high standard, and 

• Work with a wide range of people, demonstrating excellent team player skills

• Ability to establish systems, record information and maintain records systematically 

• Experience in Microsoft Office packages including Word and Excel. 

• Experience and understanding of database packages and their functions

• Sympathy with the organisation’s mission and values

Highly desirable (extra) skills:

• Experience of working within a busy office environment

• Able to communicate effectively, verbally and in writing through the medium of Welsh

• Ability to drive, with access to car

• Experience of working within an Arts / Community organisation

To apply for this role please send a CV and covering letter by Friday at 5pm on the 28th August 2020 explaining why you believe you are suitable for this role. 

Good luck and we look forward to hearing from you.

Application guidance 

• Please submit an up to date CV and a letter outlining why you are suitable for the role. 

• In your covering letter when telling us about your main strengths in applying for this post, please address each point in the Person Specification from the job description in turn. 

• Any statements that you feel are relevant to the post should be backed up with evidence and examples. Do not use general phrases such as “I have the necessary skills ...” or “I am confident I can do the job well”. We need to know how you meet the requirements based on the evidence you provide. If, for example, you tell us that you are a good project manager, tell us why and where you have used these skills before. 

• You should include details of any current or previous jobs, outlining tasks, responsibilities, and achievements that would be relevant to this post.

• Experience gained outside paid employment may also be just as important. For example, you may have done voluntary work in the community, or have skills acquired through other interests. 

• Concentrate on relevant information and experience, transferable skills from your home life, voluntary work, past and present employment. 

• Sometimes it may feel like you are stating the obvious but remember that we can only assess the application on the information you give us. 

• If at all possible, please ensure you provide a daytime telephone contact number on your CV or covering letter. 

The Safeguarding Officer  for the Wales Synod of the  Methodist  Church will be responsible for overseeing Safeguarding (for children and vulnerable adults) for the English language work of the Methodist Church across Wales.

Applicants should have a relevant qualification and a clear understanding of the issues facing faith communities as they seek to make their churches a safe place for children and vulnerable adults.

Are you enthusiastic and motivated? Do you want to help make a positive difference in the lives of LiveWest customers?

Come join our exciting innovative team that assists and offers guidance to our residents through difficulties they encounter and help them to be self-reliant. No two days are the same. We work with all areas of our business and with external partners, to assist our residents to sustain their tenancies, improve their lives and their living environment. We have a great supportive team atmosphere, which shares their ideas and skills, with a one team attitude.

We currently have a fantastic opportunity for a Tenancy Sustainment Officer to join our team at LiveWest. A chance to learn new skills and access new experiences in a leading housing association. You will be working out in the field on a one to one basis with residents in their homes. You will also be assisting our customers through phone and IT platforms. You will work closely with colleagues and partners to deliver information, advice and guidance. You will also signpost our residents to other support, services and agencies to help them when identified. You will manage your own caseload and work closely with other teams in our company.

The successful candidate will have a commitment to customer service, excellent written and verbal communication skills, with a methodical and organised approach to work.  You do not need to have direct support experience to apply for this role if you can demonstrate transferable skills within your application.

This role is field based and therefore a clean driving license is essential.

We are committed to safeguarding and promoting the welfare of all our customers. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

There is one position available this can be based in Exeter or Weston area.

To be considered for the role of  Tenancy Sustainment , you will be / have:

- Able to demonstrate transferable skills which could assist customers.
- Experience of working with adult with vulnerabilities.
- Experience of working successfully across teams.
- Good level of IT skills including knowledge of MS office and working digitally, using various methods such as WhatsApp, text, email and Skype.
- Excellent communication skills.
- An understanding of the benefits system.
- Confidence in working remotely, flexibly and managing your own calendar.
- Have the ability to assess and manage risk. 
- Valid UK driving licence and access to a suitable vehicle.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career. 

At LiveWest, we believe in a home for everyone.  We own and manage 36,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.

Respect are recruiting for an exciting position lead our Change that Lasts Perpetrator Response, CLEAR (Change that Lasts Early Awareness Raising) in Wales.

This post is located with Welsh Women’s Aid and works in partnership to deliver perpetrator strand of work, CLEAR, our early response to perpetrators of VAWDASV as part of the Change that Lasts approach. We are looking for a dynamic and motivated leader who is able to oversee and support delivery, contribute to the external evaluation, build strong local partnerships as well as manage a delivery team. Included in this role is contributing to the strategic aims of the Change that Lasts approach, focusing on CLEAR, and work to support the future development and funding of this approach.

This role is funded until March 2021 and this role is involved in our aim to secure funding for it to continue beyond this time. 

Are you enthusiastic and motivated? Do you want to help make a positive difference in the lives of LiveWest customers?
Come join our exciting innovative team that assists and offers guidance to our residents through difficulties they encounter and help them to be self-reliant. No two days are the same. We work with all areas of our business and with external partners, to assist our residents to sustain their tenancies, improve their lives and their living environment. We have a great supportive team atmosphere, which shares their ideas and skills, with a one team attitude.

We currently have a fantastic opportunity for a Tenancy Sustainment Officer to join our team at LiveWest. A chance to learn new skills and access new experiences in a leading housing association. You will be working out in the field on a one to one basis with residents in their homes. You will also be assisting our customers through phone and IT platforms. You will work closely with colleagues and partners to deliver information, advice and guidance. You will also signpost our residents to other support, services and agencies to help them when identified. You will manage your own caseload and work closely with other teams in our company.

The successful candidate will have a commitment to customer service, excellent written and verbal communication skills, with a methodical and organised approach to work.  You do not need to have direct support experience to apply for this role if you can demonstrate transferable skills within your application.
This role is field based and therefore a clean driving license is essential.
We are committed to safeguarding and promoting the welfare of all our customers. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

To be considered for the role of  Tenancy Sustainment , you will be / have:

- Able to demonstrate transferable skills which could assist customers.
- Experience of working with adult with vulnerabilities.
- Experience of working successfully across teams.
- Good level of IT skills including knowledge of MS office and working digitally, using various methods such as WhatsApp, text, email and Skype.
- Excellent communication skills.
- An understanding of the benefits system.
- Confidence in working remotely, flexibly and managing your own calendar.
- Have the ability to assess and manage risk. 
- Valid UK driving licence and access to a suitable vehicle.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career. 

At LiveWest, we believe in a home for everyone.  We own and manage 36,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.

Save the Children UK is looking for a Chair of Board. The Chair will hold the Board and Executive Leadership Team to account for the charity's mission and vision, providing inclusive leadership to the Board of Trustees and ensuring that each Trustee fulfils their duties and responsibilities for the effective governance of the charity.
The Chair will also be expected to act as an ambassador and the public face of the charity alongside the Chief Executive, whilst ensuring the Board operates well as a team and working closely with the entire Executive Leadership Team to achieve agreed objectives.
The Chair should be engaged with, excited by and have a demonstrable record of care for Save the Children UK's vision, mission and values. The ability to communicate a compelling sense of purpose to others is essential as is experience and understanding of corporate governance issues. The Chair will also have experience of chairing a large, complex and multijurisdictional organisation, with a willingness to learn about the inter-dependencies of Save the Children UK's work alongside Save the Children International and the rest of the Save the Children movement.
Save the Children UK recognises the value of diversity in all its forms at all levels of the organisation, including at Board level. We celebrate its role in the creation of an inclusive workplace culture and thrive on the range of experience and insight diversity brings to our organisation. We want to increase the diversity of our leadership and particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds, as these are underrepresented at Save the Children UK.
Save the Children UK is advertising this post on a number of national jobs websites. We will assess candidates against the requirements of the role.
Candidates should submit a CV (including details of key achievements and responsibilities) along with a covering letter which addresses the competencies outlined in the role description and person specification.
Applications should be completed on Save the Children UK's website. The closing date for applications is 11:59pm (GMT) on Sunday 6th September
The shortlist of candidates will be determined in the following weeks and we will invite those shortlisted candidates for an interview with our appointment panel.
The Chair will serve an initial two-year term and be eligible for re-appointment for a further two terms (three years each). In addition to chairing the four quarterly Board meetings and one annual board call, the Chair will be asked to sit on or join at least two Board subcommittees, all of which meet quarterly.
The role of Chair is not accompanied by any financial remuneration, although expenses for travel may be claimed in line with Save the Children UK's expenses policy.
At Save the Children UK we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children
are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.
If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world and help to build a better future. We look forward to hearing from you.
Closing date: 11:59pm (GMT), Sunday 6th September
 
We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds, as these are underrepresented at Save the Children UK.

Victim Support is looking for a Digital Engagement Officer to maintain and develop Victim Support's social media channels and websites alongside our small digital team. The post is based in St Mellons, Cardiff.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where there are fewer victims, but who have stronger rights, better support and a real influence in the criminal justice system.

This role sits within Communications and Governance, where you will be working in our small digital team to develop and enhance our digital services across the organisation.

The purpose of this role is to support the ongoing maintenance of our social media channels and to deliver engaging content for our online audiences. As well as producing high-quality social media content, you'll also be able to drive insights and improvements through data reporting and analysis.

You'll have experience planning and creating social content for online campaigns. We're looking for someone with good interpersonal skills who will be happy to share their knowledge with our local teams to help them to develop good practice with their social media presence.

Interviews will be scheduled for Wednesday 2 September 2020 via Skype.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata) and voluntary benefits such as season ticket loans.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (ES). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form, along with your CV.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support is looking for a South Wales Hate Crime Caseworker based in St Mellons, Cardiff. This is a fixed term post to 31/03/2021

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve

The purpose of this role is to provide direct support to victims of hate crime ensuring that The National Hate Crime Report and Support Centre realise their aim of helping people cope and recover from the effects of hate crime. The post holder will deliver needs led support to victims of crime and provide peer support to volunteers who are engaged in supporting service users. The caseworker will work with a range of external partners, including the police, statutory agencies and other third sector organisations developing strong links in the community to meet the needs of service users.

To be successful in the role you will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting and of working with vulnerable service users with diverse and challenging needs in different situations and settings. You will have knowledge of Safeguarding legislation and practice and experience of working with issues around diversity and equality. You will be able to work without direct supervision, prioritising work and dealing with competing demands in an organised and methodical manner. You will be client focused and be able to work in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. You will also have sound IT expertise, with the ability to use a range of software including: Word, Excel and Case Management systems. A current driving licence and your own transport is essential.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Would you like to join a service that makes a difference to older people in Wales? The Covid-19 pandemic has resulted in a significant increase in the need for the services Age Cymru provide. We are recruiting for an Engagement Support Coordinator to join the team at Age Cymru and provide practical support to older peoples groups, forums and organisations.

You will act as a key point of contact for individuals and older people groups throughout Wales, providing practical support and ensuring a smooth and practical working relationship between is maintained between all organisations. This will include providing event management for conferences, workshops, seminars, contributing to case studies and delivering a secretariat function for certain groups.

About you

* You will be well organised with comprehensive experience providing administrative support.
* You will have great communication skills, written and verbal, with the ability to interact with a diverse range of groups and individuals.
* You should demonstrate good IT skills, particularly with word processing, excel and email.
* Ideally you will have some experience working with older peoples groups or organisations, or an understanding of the issues facing older people today.
* Fluency in the Welsh language would be desirable, although not essential to your application.

What we offer in return

In return we can offer an excellent salary of £23,515, and great benefits including 26 days annual leave + bank holidays, excellent pension life assurance, healthcare cashback plan, season ticket loan, cycle to work scheme, flexible working and much more.

This role will be initially home based, then office based in Cardiff when safe to do so, and will require travel throughout the region.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Victim Support is looking for a part time Victim Care Officer (28 hours per week) to work alongside partner agencies in Connect Gwent Victims' Hub.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of the Victim Care Officer role is to assess victims and those affected by crime as well as providing initial support over the telephone. This is to ensure that Victim Support achieve their aim of helping people cope and recover from the effects of crime.

Victim Support serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress, social isolation, reduced mobility, mental and physical health issues, Substance use and lack of opportunity. Victim Support aims to identify what matters to service users to empower them to take control of their journey.

The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy Criminal Justice process.

The post holder will deliver a need led service to Victims of crime, by ensuring a full needs assessment is carried out with every victim and the appropriate service of support is identified.

The post holder will also assist in the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.

To be successful in this role, you will have knowledge of the Criminal justice system and the impact of crime on victims and witnesses, as well as knowledge of Safeguarding issues and legislation. You will have worked in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. The post holder will need to work to targets as well as complete extensive needs assessments.

You will have excellent communication skills and be able to work without direct supervision, prioritising work and dealing with competing demands in an organised manner. You will be able to gather, analyse and use information and evidence from different sources, solving and resolving problems and you will also have sound IT expertise.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

About Citizens Advice

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives. We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year

The Role

We’re looking for a Senior Service Designer to join our service design team working on services that deliver support to people and communities across the country. You’ll work in multi-disciplinary teams, leading the service design process, ensuring our approach is appropriate and user-centered and our services inclusive and impactful. As a senior service designer, you'll contribute to the growth of our service design practice and play a key role in the support and development of other designers. 

You’ll be:

• working to understand what our users need and the strategic direction of our services 
• generating service concepts and propositions that build strong cases for commissioning
• planning and facilitating co-design workshops that engage a range of people in the design process 
• actively prototyping and testing design ideas​​​​​​ supporting colleagues take a design-led approach 
• Developing and coaching designers, contributing to the overall effectiveness of the service design team 

You’ll need extensive and practical experience applying the service design process in a complex and iterative environment.

We’re interested in people who can see the bigger picture able to work strategically, and lead the design of projects with confidence and empathy. 

Diversity + Incusion

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interviews:

Online Interviews are planned to take place on 27th + 28th August. 

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.