Victim Support is looking for full time and Part time victim focused Inbound Agents to join their day team in their busy National Contact Centre based in St Mellon's. This role is known as Independent Support and Information Advisors internally.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of sexual misconduct and bullying and harassment in the workplace. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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Age Cymru aim to provide life-enhancing services and vital support to people in later life. We and our local partners deliver a range of services across Wales

One of these services is a telephone befriending service and we are recruiting for a full-time Volunteer Officer to co-ordinate the recruitment, support and management of volunteers for the 'Friend in Need' telephone befriending service, and oversee the day to day implementation of the service, in a consistent and efficient way to ensure a high quality volunteer experience.

This role is fixed term until March 2021.

About you

* Passionate about the needs and aspirations of older people
* Understanding of safeguarding issues
* Commitment to equal opportunities, and developing services or support that meets the needs of specific target groups
* Coordinating, recruiting, selecting and supporting volunteers
* Designing and delivering training related to volunteer induction/policy and procedures.
* Ability to work with a wide range of people, and different audiences
* A confident and positive approach to handling interaction with others by using a full range of interpersonal skills
* Ability to produce written materials to a high standard, for example, leaflets and promotional materials.
* Ability to identify potential blocks to progress and adapt work appropriately to overcome obstacles to achieve goals.
* Ability to speak Welsh - Desirable

What we offer in return

* Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
* Flexible Hours Working Scheme
* Employer pension
* Generous life assurance up to 4 times your annual salary
* Healthcare cashback plan
 

Additional Information

For full job details please review the attached job description.

Due to Covid-19 interviews for these roles will be conducted via video.

These roles will be home based until the guidelines regarding Covid-19 change. The role can then be based out of Cardiff or Mold office, or continue to be home based within Wales.

The role holder will be required to provide a car for business use and some occasional travel across Wales may be required. There may be occasional requirements to work evenings and weekends - these will be planned in advance.

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Contract: Two years, Fixed Term (extension subject to funding)
Location: London, or Cardiff with frequent travel to London

Are you a finance professional who likes to see the impact of your work? Are you good at translating your technical skills into plain language for colleagues from other disciplines? Would you enjoy the variety of working in a dynamic and growing organisation? Elrha is seeking a Finance Officer who will hold a central role in our transactional processing, financial record-keeping, and monthly budgeting and reporting.

We’re a global charity, working to find solutions to complex humanitarian problems through research and innovation. We fund and support work that goes on to shape the way in which people across the world are supported during a crisis.

We are based in London and Cardiff but our roles have a global reach. As an established and respected part of the humanitarian community, we work closely and meaningfully with our fellow networks and actors to make change happen.

You will be a trained accountant or bookkeeper with strong technical skills and the ability to translate these skills into working successfully with non-financial specialists. Your excellent organisational skills and attention to detail will enable you to uphold high standards of accuracy across a wide range of tasks without losing track of deadlines, and to contribute to further improvements to processes and controls as appropriate. You will have existing experience of finance systems and a strong working knowledge of Microsoft Excel. Ideally, you will have experience of working in the charity sector and understand the particular requirements that relate to the management of restricted funds and reporting to institutional donors. Experience of working with budgets and financial management information, negotiating with internal stakeholders, and working in an environment with shifting priorities and evolving job responsibilities, would also be an advantage.

This is a great opportunity to contribute to an organisation that creates positive change in the humanitarian sector. We look forward to hearing from you.

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We are committed to the safeguarding and protection of vulnerable people in our work. This post is subject to a range of vetting checks including a criminal records disclosure. 

We recognise the positive value of diversity and promote equality, and are committed to improving employment opportunities for minority groups. We welcome and encourage applications from people of all backgrounds, particularly from Black, Asian and Minority Ethnic (BAME) and disabled candidates, as BAME and people with disabilities are currently under-represented throughout our work. We also welcome applications from LGB and Trans, and non-binary candidates. 

The role will be appointed at the start of the salary band advertised, unless there are exceptional circumstances. This allows for incremental progression within the role and movement up the scale.

Closing date: Sunday, 14 June 2020 

Interview date: Monday, 22 June 2020

Do you have experience of developing campaign strategies that mobilise communities and increase campaign engagement?

Would you like to co-lead Friends of the Earth’s climate campaign team to shape and deliver plans for national and international change?

We have an amazing opportunity for a Campaign Lead to join our climate team on an initial 2-year fixed term contract. As Campaign Lead you will work in collaboration with the team co-leads to ensure cross-organisational input into the climate campaign including emerging just recovery activities.

This role requires an exceptional leader with experience of delivering successful campaigns and the ability to adapt to fast changing situations. A demonstrable understanding of how change happens politically and socially, and how to design, develop and run community-led campaigns that will make a real difference to people is essential.

For more details please visit our website.

Closing date: Monday 15th June (23:59)

*Following this fixed term contract, a permanent Campaigner role is available. Details will be discussed at interview stage.

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture.

We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.

Duration: Two Years Fixed-Term (extension subject to funding)

Location: London or Cardiff

Are you a highly collaborative and empowering manager with technical expertise in WASH (water, sanitation and hygiene) and supporting innovation to scale? Are you committed to improving the effectiveness of humanitarian response through innovation? Are you a strategic thinker as well as operationally highly competent? We are looking for an experienced Innovation Manager to help develop our WASH and Scaling areas of focus. This post will be part of an exciting new phase in the HIF’s development and a growing HIF team.

We’re a global charity, working to find solutions to complex humanitarian problems through research and innovation. We fund and support work that goes on to shape the way in which people across the world are supported during a crisis.

We are based in London and Cardiff but our roles have a global reach. As an established and respected part of the humanitarian community, we work closely and meaningfully with our fellow networks and actors to make change happen.

Our Humanitarian Innovation Fund (HIF) supports organisations and individuals to identify, nurture and share innovative and scalable solutions to the challenges facing effective humanitarian assistance.

This recruitment may be used for similar vacancies in the future.

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We are committed to the safeguarding and protection of vulnerable people in our work. This post is subject to a range of vetting checks including a criminal records disclosure. 

We recognise the positive value of diversity and promote equality, and are committed to improving employment opportunities for minority groups. We welcome and encourage applications from people of all backgrounds, particularly from Black, Asian and Minority Ethnic (BAME) and disabled candidates, as BAME and people with disabilities are currently under-represented throughout our work. We also welcome applications from LGB and Trans, and non-binary candidates. 

The role will be appointed at the start of the salary band advertised, unless there are exceptional circumstances. This allows for incremental progression within the role and movement up the scale

Closing date: Tuesday 16 June 2020 

Interview date: Thursday 25 June 2020 (1st interviews)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Project Development Analyst can be based in any of our national offices, and will join the Pension Wise team in supporting the development and improvement of this exciting and evolving service. This role involves working with the Project Development Manager to provide data analysis, research and project management support to the wider service delivery team and funder. 

We’re looking for someone who has exceptional analytical and communication skills, who is comfortable in presenting data and making recommendations based on your research. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be comfortable managing projects within established project management methodologies, and identifying and proposing opportunities for improvement. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Llamau is daring to imagine a world without homelessness – will you help us to create it?

Llamau’s mission is to end youth homelessness and homelessness for women in Wales. It’s a big ambition and to some people it might seem impossible, but we know that if we all work together, homelessness genuinely doesn’t have to exist.

We’re looking for passionate, talented and tenacious people to join Team Llamau.

You’ll be committed and driven to support young people and women into further Education, Employment and Training.

You’ll be working alongside supportive colleagues in a rewarding environment, where you’ll be making a huge contribution to creating a Wales without homelessness, every single day. 

Reference: SLTE10

Contract: Permanent

Salary: £20,858 

Hours: 35 hours per week, Monday - Friday

Location: Cardiff

Essential: Driving Licence

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re seeking two Information Governance Officers with experience of supporting the design and delivery of good data protection practice within an organisation. This role will be joining an established Information Governance team which will consist of 6 members of staff.

As an Information Governance Officer, you’ll work with the team to support the aims of Citizens Advice and create a culture of shared responsibility for privacy risk management.

You’ll help develop and support organisational policies and processes that ensure we comply with data protection law and good information management practice. 

You may lead on or support work streams to sustain our compliance with the General Data Protection Regulation, Data Protection Act 2018 and meet our business objectives.

The role will also require you to provide data protection advice to Citizens Advice and our wider network of local offices on issues with a practical, risk based approach to ensure we continue to protect the privacy rights of our clients, employees and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Witness and Consumer Service provide telephone advice/support and/or face to face support across England and Wales. We are looking for an individual to fulfill the role of Business Analyst / Project Development Officer for the two services.

This role provides the business analysis and project development support on the ongoing improvement of the two services. You’ll work with the Project Development Manager and the operations managers to identify problems in each of the services and design user-centred solutions. You’ll then support with delivering those solutions, gaining buy-in from decision makers and stakeholders. You might also be involved in investigating funder priorities and developing service improvements to support the securing of future funding.

You don’t need to be an experienced Business Analyst for this role. 

We’re looking for someone who has exceptional communications skills, with experience in confidently facilitating workshops and/or meetings with stakeholders, particularly where they have conflicting priorities. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be forward-thinking, anticipating potential business problems before they arise, and you’ll be able to see the bigger picture and understand how different business areas fit together. You’ll be comfortable managing your own workload and identifying and proposing opportunities for improvement

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re an organisation with a relentless focus on making society fairer. With the wealth of data collated from our services nationally, we have a unique insight into emerging trends and issues affecting people, and we use it to influence government, regulators and industry, to improve people's lives.

As a member of our policy research teams, you will work across different policy areas, using a wide range of research methods and creating outputs including blogs, reports, presentations and events. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing policy makers such as parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs and data teams.

We are looking for exceptional individuals with good research and communication skills, curiosity, and ambition to achieve real change on behalf of our clients and consumers. Relevant professional experience is not essential for these roles, but a demonstrable interest in the policy landscape is vital.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles. We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

This is clearly an extraordinary time and a difficult point at which to change jobs - but we are committed to making this as easy as possible for candidates. We will arrange interviews by video-conference and ensure inductions can be done in a way which makes the successful candidate feel like a valued part of the organisation.

£19,847 p/a – Full Time (35 hrs p/w)

Fixed Term Contract until June 2021

HMP Parc with occasional Travel

Ref Code: RCP-203

About St Giles 

A well-established charity that helps ex-offenders and disadvantaged people to move their lives forward, St. Giles offers support to help people overcome any issues that might be holding them back and to prevent the likelihood of them reoffending on release. 

This role is an integral part of a Cabinet Office-funded project that will be providing a Through the Gates service that aims to reduce reoffending. It will see our successful candidates working within the delivery team alongside Peer Advisors to provide a comprehensive resettlement planning service to prisoners within a custodial setting.

About this vital role

As a Caseworker, you will review resettlement plans at agreed stages of a prisoner’s sentence and provide information and assistance based on identified needs or make referrals to the appropriate services. They will also lead on the delivery and coordination of resettlement plan interventions for service users in co-operation with prison staff, Peer Advisors, and Case Managers. 

You will provide a comprehensive and holistic assessment, advice, referral and support service to men in custody, exploring innovative and effective methods of casework, plus offer casework support and supervision and regular coaching and resettlement courses to the Peer Advisors. 

To succeed, you must have:

• An understanding of the issues facing individuals with complex needs, whilst in prison and on release

• A sound awareness of the support options for this client group in areas such as family and relationships, health, victims of DV, education, training and employment, plus finance, benefit and debt

• Excellent interpersonal and relationship-building skills

• First-class communication skills, particularly listening skills

• Calm, flexible and adaptable, you must have strong time management, organisational and IT skills

• Sympathy with the aims and ethos of St Giles as an organisation

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, access to clinical supervision, an advice and counselling service, season ticket loan and much more.

Please note any appointment is subject to security clearance from the Prison Service and DBS Check.

Closing date: 11pm, 10th June 2020. Interviews: 17th June 2020 (please note if the lockdown restrictions and social distancing measures are still in place, shortlisted candidates will be interview via video).

Llamau is daring to imagine a world without homelessness – will you help us to create it?

Llamau’s mission is to end youth homelessness and homelessness for women in Wales. It’s a big ambition and to some people it might seem impossible, but we know that if we all work together, homelessness genuinely doesn’t have to exist.

We’re looking for passionate, talented and tenacious people to join Team Llamau.

You’ll have good experience of successfully planning and managing complex high profile events and you will be able to use your organisational and creative skills to shape and manage Llamau’s fundraising events programme. You’ll be target-driven with excellent attention to detail and will be motivated to deliver a continuously improved fundraising events programme.

You’ll be working alongside passionate and supportive colleagues in a rewarding environment, where you’ll be making a huge contribution to creating a Wales without homelessness, every single day.  

Reference: SFFC02

Contract: Fixed Term Maternity Cover from August 2020 to September 2021

Department: Fundraising and Communications

Location: Cardiff

Salary: £24,684 per annum

Hours: 37 hours per week, Mon-Fri, with some weekend and evening work required for which TOIL is given

Essential: Driving License

Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Duration: Two Years Fixed-Term (extension subject to funding)

Location: Cardiff or London

Are you a creative and strategic communicator? Are you able to develop digital content that sparks conversation? Can you help people produce impactful materials that share stories of our work in an accessible and compelling way?

We are looking to recruit a Digital and Creative Communications Manager ready to take on an exciting new role and apply their skills and knowledge to support a busy and ambitious team. You will lead on Elrha’s digital strategy, including our website and social channels, to help our work reach those who need it most, and enhance our voice in the humanitarian community. You’ll oversee production of materials of all shapes and sizes, making sure everything is true to our brand, stimulates interest and connects with our audiences. You’ll use your skills to support communication activities for flagship events to showcase the best of our work, and the work we fund.

We’re a global charity, working to find solutions to complex humanitarian problems through research and innovation. We fund and support work that goes on to shape the way in which people across the world are supported during a crisis.

We are based in London and Cardiff but our roles have a global reach. As an established and respected part of the humanitarian community, we work closely and meaningfully with our fellow networks and actors to make change happen.

You will be given a high degree of autonomy in your work, so to be successful, you will need to be flexible, bold, and work well in a constantly changing environment. You will have strong organisation skills and experience of managing a varied workload while paying attention to the tiny details.

If you are passionate about using your communications skills and experience to support the humanitarian community and those affected by crises, and you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.

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We are committed to the safeguarding and protection of vulnerable people in our work. This post is subject to a range of vetting checks including a criminal records disclosure. 

We recognise the positive value of diversity and promote equality, and are committed to improving employment opportunities for minority groups. We welcome and encourage applications from people of all backgrounds, particularly from Black, Asian and Minority Ethnic (BAME) and disabled candidates, as BAME and people with disabilities are currently under-represented throughout our work. We also welcome applications from LGB and Trans, and non-binary candidates. 

The role will be appointed at the start of the salary band advertised, unless there are exceptional circumstances. This allows for incremental progression within the role and movement up the scale.

Closing date: Sunday, 7 June 2020 

Interview dates: Monday 22 June & Tuesday 23 June 2020