Department: Data and Impact

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more. 

We are looking to recruit an Impact and Evaluation analyst to join our Impact and Data Team, with a specific lead on assessing and demonstrating the impact of the witness service delivered in courts by Citizens Advice. 

This is a diverse and interesting role which will draw on your experience of either social research or evaluation to deliver high quality and robust insights. 

You will be working to support, develop and deliver research and evaluation for funded projects and programmes.

You will need to demonstrate that you are an effective team player with a range of attributes including the ability to foster and maintain effective relationships with a range of internal and external stakeholders, great IT literacy; including the ability to use software to analyse and interpret data and communicate the findings clearly to a range of audiences.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking to recruit a Money Advice Support Assistant to join our Money Advice Team. You will need to have good IT, numeracy and literacy skills and preferably experience of working in the not-for-profit advice sector. 

Hours: 30 hours per week

Contract; Initial fixed term 12 month contract

You will be joining our team of 25 paid staff and over 80 volunteers.  We are an established and well regarded local independent charity who provide free, impartial and confidential advice.  We undertake research & campaign work to influence policy makers and to effect change.  We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver our advice services to over 7,000 clients living and working in North Somerset. 

For more information and to apply, please click on the Apply button to be redirected to our website.

Closing date: Monday 23rd September at 5 pm. 

Interviews to take place on Tuesday 1st October and/or Wednesday 2nd October 2019

We are looking for a highly motivated individual to join our Generalist Advice Team as an Advice Session Supervisor in what is often a highly pressured environment. The role will require you to run the daily advice session and to supervise a team of volunteer advisers, check case records, mentor new volunteers and ensure service delivery and quality standards are maintained. The successful candidate will have at least 2 years generalist advice experience in a Citizens Advice or equivalent setting and will need to have good communication skills and a commitment to delivering a high quality service. 

22.5 hours per week

Initial fixed term 12 month contract

Citizens Advice North Somerset (CANS) is an established and well regarded local independent charity who provide free, impartial and confidential advice. We undertake research & campaign work to influence policy makers and to effect change. We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver our advice services to over 7,000 clients living and working in North Somerset. 

For more information and to apply, please click on the Apply button to be redirected to our website.

Closing date: Monday 23rd September at 5 pm. 

Interviews to take place on Monday 30th September 2019

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute. Take the next step in your journey by applying to become a member of our team in Wales:

Civil / Highways Engineer, North & Mid Wales

£27,255 per annum 

(Ref:  SUS2700)

37.5 hours per week – initially a 12 month contract

based in North Wales (Ruthin or other location to be agreed))

Sustrans supports professional development towards incorporated or chartered status through a scheme approved by the Institution of Civil Engineers.

This is a unique and very exciting opportunity to join the team which is designing and delivering outstanding cycling and walking infrastructure as part of Sustrans Design and Engineering programme across the UK, with particular focus on North and Mid Wales projects involving rural and urban cycling and walking infrastructure and street design schemes from conception to delivery, thus creating safer and more attractive conditions for active travel.

Educated to degree level or equivalent, with a relevant qualification in an engineering or architecture discipline, you will have cycling and walking facility and highway engineering design experience, competent in the  production of technical drawings and specifications and the development of infrastructure projects. You will have excellent written and verbal communication skills, the ability to build effective working relationships and have knowledge of cycling and walking infrastructure design guidance.  You will be IT literate with experience of AutoCAD and other computer aided design software and committed to the promotion of sustainable transport.

Closing date for the receipt of completed applications is 09:00am on Wednesday 9 October 2019. Interviews to be held in Wrexham on Wednesday 23 October 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

Full-Time (35 hrs p/w)

Fixed-term contract until December 2020

HMP Cardiff

Ref code: AWC-191

Are you a highly organised, efficient and proactive self-starter able to work on your own initiative? Looking for an exciting new challenge? If so, join St Giles Trust as an Administrator, where you will provide vital administrative support and contribute to ensuring compliance with systems and procedures, standards and performance targets relating to the administrative functions.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

This key role will see our successful candidate undertake a broad range of essential office-based, meeting-setting and facilities monitoring tasks. This will involve managing, developing and updating the Client Database, collecting and collating data, and developing and maintaining effective and efficient administrative and office systems, including filing and recording systems.

You will also be expected to process all relevant internal and external correspondence and access emails regularly and distribute messages promptly, while offering general support to Peer Advisers, staff and manager when necessary is also an important aspect of the role.

What we are looking for:

• Strong IT skills, including proven Word, Excel, PowerPoint and Outlook experience
• An excellent communicator, verbal and written, with impressive interpersonal skills
• A self-starter who is organised and able to manage own workload
• Strong attention to detail and a proven ability to produce accurate work
• Impressive time-management, organisational and prioritisation skills
• The ability to develop and maintain filing, database and recording systems
• Sympathy with the aims and ethos of St Giles as an organisation

In return, you can expect a competitive salary and generous leave allowance, staff pension scheme, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more besides.

For further information, or to apply, please visit our website.

Closing date: 11pm, 30th September 2019. Interviews: 8th October 2019.

We are excited to be recruiting two new project managers to support our programme delivery across Wales. In this role you will be collaborating with foster carers, children’s services, and co-professionals from health and education to deliver innovative projects and scale up pilot programmes.

These roles will be initially working on Fostering Wellbeing, a programme that tests and evaluates social pedagogy principles in a foster care environment.  The programme delivers learning and brings together foster carers with other professionals to share best practice across service boundaries.

The Project Manager (North) role will work across North and Mid Wales and will be homebased within those regions. The Project Manager (South) will work across West and South Wales and will be based at our Cardiff office. 

Interviews will take place in Cardiff on 8th and 9th October 2019

CVs are not accepted.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community. We particularly welcome applications from individuals with experience of foster care either through being fostered or from a family who fosters/ed.

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Department: Performance and Quality

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re seeking an Information Governance Officer with experience of supporting the design and delivery of good data protection practice within an organisation.

As an Information Governance Officer, you’ll work with the team to support the aims of Citizens Advice and create a culture of shared responsibility for privacy risk management.

You’ll help develop and support organisational policies and processes that ensure we comply with data protection law and good information management practice. 

You may lead on or support workstreams to sustain our compliance with the General Data Protection Regulation, Data Protection Act 2018 and meet our business objectives.

The role will also require you to provide data protection advice to Citizens Advice and our wider network of local offices on issues with a practical, risk based approach to ensure we continue to protect the privacy rights of our clients, employees and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Service Support Worker - Intermediate Care
Location: Cwmbran
Fixed Term until 31st March 2020
Full Time 35 Hours per week
Salary: GBP 15,200 per annum

Say hello to the team...

The Independent Living & Crisis Response Service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

What we are looking for...

• Educated to GCSE level or equivalent by experience
• NVQ/QCF Level 2/3 in Care or willingness to obtain qualification
• Experience of working with or providing personal care for dependent adults either at home or in a working environment
• Experience in writing reports and/or support plans
• The ability to manage own time and workload and respond to and prioritise a range of competing demands
• Strong interpersonal and communication skills
• An understanding of and ability to maintain confidentiality
• An ability to work in a person-centred way
• A full driving licence with access to own vehicle

Due to ongoing service requirements, this requisition may close early or be extended indefinitely. If for any reasons you are unable to submit your application or require any reasonable adjustments with submitting your application, please contact recruitment team on 0300 004 0554 or

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays) - pro-rata
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy

A little bit more about us...

Connecting human kindness with human crisis

Team Support Officer
Part Time - 10 hours per week
6 Month Contract
Cardiff
£18,391 - £21,773 (to be pro rated)

Are you passionate about supporting a good cause? Do you have great communication and organisation skills? If the answer is yes, we would like to hear from you.

We are a leading charity dedicated to providing a world without barriers for deaf children and their families, and are looking for part time Team Support Officer to provide business support to our Wales team for a six month contract. This is a part time role, working ten hours per week.

Support will include website and social media updates, research, general administration, answering the telephone and responding to emails, health & safety tasks and data input.

You will be a good communicator, responsive and thrive on wanting to provide an excellent customer service.

We are open to receiving applications from candidates who may be at the start of their work career, or from those simply wanting a change.

We also provide flexible working environment, and will discuss your preferred working options, as long as they are in-line with our business requirements.

To apply for this role you will need to select the button shown, complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is Monday 23rd September 2019 at 23:59.

We expect interviews to be held in Cardiff on Tuesday 1st October 2019.

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.

Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We are also committed to promoting work-life balance amongst our staff.

To apply for the role of Team Support Officer, please apply via the button shown.

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Team Support Officer, Administration Officer, Customer Service Officer, Customer Support Officer, Marketing Administrator, Support Officer, Admin Officer.

We are seeking an individual who is hardworking, proactive and experienced in working with collaborators, schools and staff to deliver the Lab Seren programme as a Project Manager at the Institute of Physics.

The role

This is an exciting role that will enable the job holder to focus on delivering the project in collaboration with Welsh Government, the Welsh European Funding Office (WEFO) and other stakeholders. The Lab Seren project is operated as part of the Welsh Government led Trio Sci Cymru programme, and brings informal science enhancement activities to schools in Wales.

Responsibilities include:

• Implementation of Programmes – leading a team of staff and external contactors to deliver the project effectively.

• Development of projects –To oversee all aspects of the development of the Lab Seren Project, including workshop content, resources and partnerships and to ensure that these are developed and delivered, in a timely fashion, are of high standard and meet the project requirements.

• Management and reporting - Ensuring that all programme staff and resources are optimised through effective planning, professional development, monitoring and control.

• Liaison and representation - Handling all enquiries related to Lab Seren from stakeholders.

Further responsibilities of the role can be found in the job description.

The Person

We are looking for an individual who is driven and has the ability to manage people and projects. They will be dependable, a team player and can demonstrate good organisational, interpersonal and communication skills.

Desirably, the ideal candidate will have a degree or equivalent in a physical science subject together with excellent communication and team working skills. The role will require an Enhanced Disclosure and Barring Service (DBS) check.

Why work with us?

We are a charitable membership organisation with a worldwide membership from enthusiastic amateurs to those at the top of their sector in academia, business, education and government.

Our purpose is to gather, inspire, guide, represent and celebrate all who share a passion for physics. And, in our role as a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

For further information on this role and to apply please visit the IOP Jobs website.

Contract: Fixed Term- until 31 March 2022

Hours: 35 hours
Salary: £34,000
Grade: B

Closing date for applications: 07 Oct 2019
Interview date: w/c 14 Oct 2019

The Institute of Physics is an equal opportunities employer. We request no contact from agencies or media sales.

Do you want to work for an organisation with a difference? Our client is looking for an experienced IT Officer to provide effective technical support for their offices and Desktop/Office Suite support to all staff.

Our client is the national membership organisation for the third sector and volunteering in Wales. Their aim is to work towards a future where the third sector and volunteering thrive across Wales, improving wellbeing for all.

Position: Senior ICT Officer

Location: Cardiff

Salary: £27,945 increasing to £29,616 per annum following 6-month probationary period.

Duration: Full Time, Permanent

Hours: 35 hours per week.  A flexi time scheme is in operation and time off in lieu is permissible for any work required to be undertaken outside the normal hours.

Closing Date: Monday 30th September, 2019

Interviews: 10 October 2019

A workplace with a difference:

A job with our client offers you flexible employment that makes a difference. They operate a flexi-scheme to help you fit your career around your life commitments, as well as 25 days annual leave, plus bank holidays, and an additional five discretionary days leave (usually used to cover office shutdown over Christmas).

They also offer a generous pension contribution, have been awarded ‘Investors in People’ and are Firm believers in equal opportunities, the ‘real living wage’ and workplace wellbeing. You really could not find an employer more committed to their staff!

About the Role:

As Senior IT Support Officer you will provide technical support for our client’s offices, as well as Desktop and Office Suite support and training to 90 end users. You will ensure a comprehensive service that meets business requirements.

You will effectively manage the relationship with any ICT contracts and retain compliance with relevant national standards and frameworks, manage implementation of projects, provide in-house training and assist with the annual review of the ICT policy and its implementation especially with regards to Cyber Essentials assurance.

This is not an exhaustive list.  The post holder may be asked to carry out additional duties from time to time or, as required, by the developing needs of the service or organisation.

About You:

The Successful IT Support Officer be a self-starter, with the ability to work under pressure with excellent work management skills. You will bring with you the following skills and experience:

• An up to date and relevant ICT qualification or a minimum of 3 years ICT support experience in a multi-site organisation.
• Experience of working in an ICT Service desk environment
• Experience of providing 1st level and 2nd level support
• Experience of managing ICT support contracts ensuring that Service Level Agreements (SLAs) are maintained.
• Technical ability and intuitive troubleshooting skills.

You will be able to communicate clearly, confidently with staff and external organisations both orally and in writing in a non-technical way and have the ability to travel to remote locations when necessary.

Although not essential, a working knowledge of the Welsh language would be highly desirable, as would knowledge of GDPR.

Other roles you may have experience of could include: IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer

Senior Support Worker
Bristol or Weston-super-Mare

About Us

Cintre is a not-for-profit organisation that provides regulated support services to adults with a variety of mental health conditions and learning disabilities.

We are looking to grow our small but motivated team of Senior Support Workers who are passionate about developing person centred plans to support adults with autism, learning disabilities, and other mental health conditions across Bristol, South Gloucestershire and Weston-super-Mare.

Your Rewards

- Salary of £9.20 per hour dependent on experience
- 27 days’ annual leave plus Bank Holidays (full-time allowance)
- Contributory pension scheme
- Death in service benefit
- Employee assistance programme
- Opportunity to do further training
- Cycle to work scheme
- £0.45 mileage allowance
- Expenses paid for travel between clients

We are looking for people who are self-motivated, caring, empathetic and driven to enhance the lives of others.

This role is ideal for those who are interested in social care, improving a person’s potential, the non-profit environment, people in their community and charitable causes.

Your Role

As a Senior Support Worker, no two working days will ever be the same. You will have plenty of challenging but exciting opportunities to work with individuals of various complex needs and situations within community support settings in Bristol, South Gloucestershire and Weston-super-Mare.

Taking responsibility for engaging and involving Service Users in the development of their personal targets and support.

Specifically, you will:

- Facilitate, motivate, encourage and empower Service Users to live their life to their full potential and develop personal targets as agreed in the support plan
- Develop, review and maintain risk assessments for Service Users using information provided by local authority, staff observations and other available information, including input from the Service User
- Facilitate meetings required with external professionals and make appropriate notes
- Maintain the Service User portfolio which shows evidence of progress made towards achieving the aims of the care plan
- Develop an open, honest and considerate working relationship with Service Users

About You

To be considered as a Senior Support Worker, you will need:

- Experience gained within a similar support role
- Basic Microsoft Office IT skills
- Excellent communication skills
- The ability to manage own time effectively and prioritise workloads
- A person-centred approach
- The ability to plan for yourself and others
- A driving licence and access to your own vehicle OR be a cyclist

Experience of non-profit environment would be beneficial to your application. A relevant NQV level qualification would also be an advantage.

The closing date for applications is the 27th September 2019.

Like the sound of this role? To apply, please select the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Community Support Worker, Adult Care Support Worker, Support Worker, Mental Health Key Worker, Mental Health Support Worker, Autism Support Worker, or Outreach Support Worker.

Compassionate Communities Training Officer x 2

ACGWF2410/SG-JW 
Caerphilly CF83, UK 
Salary Scp 27 - 34 £24,175 - £30,153 pa (pro rata)

Striving to improve the lives and opportunities of our communities through partnership and collaboration 

Compassionate Communities Training Officer x 2 

Salary Scp 27 - 34 £24,175 - £30,153 pa (pro rata) 
25 hours per week (work pattern to be agreed) 
This post is funded by Aneurin Bevan University Health Board for 12 months 
Based in Blaenau Gwent / Caerphilly 

Compassionate Communities and Integrated Wellbeing Networks are two of the Welsh Government transformation funded programmes that aim to improve the well-being of people across Gwent. We are seeking two individuals to work with our stakeholders and partners across Gwent to support the planning, delivery, evaluation and sustainability of a range of training programmes that aim to maximise the ability of the workforce to support people in a holistic way, based on what matters to them, and link them to well-being support in their local community. 

We are currently recruiting to two Compassionate Communities Training Officer Posts (1 based in Blaenau Gwent and 1 based in Caerphilly); 

You will have excellent communication and interpersonal skills, be able to apply your knowledge of factors that influence health and well-being and have experience of developing and delivering training. You will need to be able to engage a range of stakeholders and promote a learning environment. Excellent IT and presentation skills are essential along with a proactive, flexible approach to a changing workload. 

Closing Date: Tuesday 24th September 2019 at 10am 

Interview Date: Wednesday 2nd October 2019 

Yn ymdrechu i wella bywydau a chyfleoedd ein cymunedau drwy bartneriaeth a chydweithio 

Swyddog Hyfforddi Cymunedau Tosturiol x 2 

Cyflog Scp 27 – 34 £24,175 - £30,153 y flwyddyn (pro rata) 
25 awr yr wythnos (y patrwm gwaith i’w gytuno) 
Ariennir y swydd hon gan Fwrdd Iechyd Prifysgol Aneurin Bevan am 12 mis 
Lleoliad: Blaenau Gwent / Caerffili 

Mae Cymunedau Tosturiol a Rhwydweithiau Lles Integredig yn ddwy raglen drawsnewid wedi’u hariannu gan Lywodraeth Cymru a’u nod yw gwella lles pobl ledled Gwent. Rydyn ni’n chwilio am ddau unigolyn i weithio gyda’n rhanddeiliaid a’n partneriaid ledled Gwent i helpu i gynllunio, cyflwyno a gwerthuso amrywiaeth o raglenni hyfforddiant a chefnogi eu cynaliadwyedd. Nod y rhaglenni hyn yw manteisio i’r eithaf ar allu’r gweithlu i gefnogi pobl mewn ffordd holistaidd, yn seiliedig ar beth sy’n bwysig iddyn nhw, a’u cysylltu â chymorth lles yn eu cymuned leol. 

Ar hyn o bryd, rydyn ni’n gobeithio recriwtio dau Swyddog Hyfforddi Cymunedau Tosturiol (un ym Mlaenau Gwent ac un yng Nghaerffili); 

Bydd gennych chi sgiliau rhyngbersonol a chyfathrebu rhagorol, yn gallu defnyddio eich gwybodaeth am ffactorau sy’n dylanwadu ar iechyd a lles a bydd gennych chi brofiad o ddatblygu a chyflwyno hyfforddiant. Byddwch yn gallu ymgysylltu ag amrywiaeth o randdeiliaid a hyrwyddo amgylchedd dysgu. Mae sgiliau cyflwyno a TG ardderchog yn hanfodol yn ogystal ag agwedd ragweithiol a hyblyg at lwyth gwaith sy’n newid. 

Dyddiad Cau: Dydd Mawrth 24 Medi 2019 am 10am 

Dyddiad y Cyfweliad: Dydd Mercher, 2 Hydref 2019

Applicants must have experience of working in a social/supportive setting either in groups or with individuals. 

Full Driving Licence including your own transport with Class 1 business use insurance is essential as role involves travelling to hospital settings located in Cardiff.