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Top job
The Eikon Charity, New Haw, Surrey (On-site)
£26,500 to £28,500 FTE (£13,250 - £14,250 pro-rated)
Supported by new funding streams, we are delighted to be recruiting this new administrator role to support our Family Wellbeing Service
Posted today
Top job
The Eikon Charity, New Haw, Surrey (Hybrid)
£29,000 - £32,000 per year
Supported by new funding streams, we are delighted to recruit this new role, to be a key practitioner in our Family Wellbeing Service
Posted today
Top job
Amala Education, Remote
£20 - £25 per hour
Amala is looking for an organised and detail-oriented Governance Clerk to support our Board of Trustees and committees.
Posted today
Top job
Closing in 7 days
Macmillan Cancer Support, Remote
£29,000 - £32,000 per year
In this rewarding role you will provide emotional support and key information to people living with cancer and their loved ones.
Posted today
Young Enterprise, Croydon (Hybrid)
£27,100 per year
Be part of a national charity working directly to help young people prepare for their future.
Posted today Apply Now
GFS (Girls Friendly Society), Remote
£41,738 per year
We're looking for a collaborative and data-informed Insights and Impact Manager to bring research, evidence and learning into our work
Posted today
Thrive, Battersea (Hybrid)
£36,000 per year
We seek a supportive, proactive Regional Centre Manager who can enable our passionate & committed London team deliver an excellent service.
Posted today Apply Now
Page 2 of 30
New Haw, Surrey (On-site) 11.09 miles
£26,500 to £28,500 FTE (£13,250 - £14,250 pro-rated)
Part-time (18.75 hours per week )
Permanent
Job description

Provide administrative and coordination support to the Family Wellbeing Service that support families across Surrey with wellbeing and mental health literacy as well as specific EBSNA and ND support. Work proactively, use their own initiative and work unsupported to achieve tasks. The administrator will provide administrative support to a service that is currently in development, with plans to grow over 4 years, with 8 practitioners as well as liaise with partner agencies and stakeholders to ensure the smooth running of this service

Responsibilities

  • Using a variety of software packages, such as Microsoft Office suite, mail chimp, poll daddy and Survey Monkey
  • Answering telephone and email queries from partner organisations, external agencies and parents/carers
  • Contacting families via the telephone and email, that are referred to Eikon Family Wellbeing Service
  • Production and creation of letters, correspondence, leaflets, newsletters and supporting the production of website content
  • General administration work including filing, archiving, retrieving information and documents
  • Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
  • Set up and maintain excel spreadsheet that tracks and monitors status of all cases referred to the service
  • Support the Service Delivery Manager in the maintenance and monitoring of the service tracker
  • Create and maintain processes for receiving service feedback and monitoring and reporting service impact data
  • Be responsible for entering Direct Referrals and Mindworks referrals on to organisation database along with any corresponding case allocation administration
  • On-boarding of new referrals ensuring are contacted within the agreed contract guidelines.  Once initial calls are completed, to ensure these are moved to the correct service pathway
  • Monitor the return of consent and registration forms
  • Carry out administrative tasks associated with follow-up on all missed sessions, cancellations, queries and case closures
  • Create, maintain and monitor a booking system for individual, group and online sessions and all corresponding tasks e.g. room booking, calendar updates and sending meeting links/information to recipients
  • Create and support the monitoring of wait lists for the various services and subsequent case allocation to practitioners
  • Carry out ‘check in’ communications with families on our waiting list and escalate any new concerns to appropriate staff
  • Record all communications with families and professionals related to specific cases on Evide
  • Create, maintain and monitor attendance lists for any groups
  • Ensure all data and information is uploaded onto all relevant databases
  • To organise the administration of all group work delivered by the Family Wellbeing team, in both schools and community settings
  • To support Service Delivery Manager with the review of wait list and active cases with practitioners to ensure all sessions and meetings have been planned in and appropriate actions taken and recorded
  • To support the Service Delivery Manager in identifying where administrative improvements and efficiencies can be made
  • Support the Family Wellbeing team with administration relating to their work with CYPF record keeping
  • Monitoring general phone calls and email enquiries, ensuring these get forward to the correct recipient

Organisational requirements

  • Understand and act when safeguarding issues need to be escalated
  • Work within Eikon’s internal policies, safeguarding and data protection regulations
  • Work as part of a team and attend team meetings, training events and participate fully in 1:1
  • Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
  • Be responsible for equipment/resources
  • To promote, monitor and maintain health safety and security in the working environment
  •  Other work as requested by your line manager as needed to support our aims
Posted by
The Eikon Charity View profile Organisation type Registered Charity

Helping young people feel safe, heard and supported

The Eikon Charity logo Play
image-mask-01_curly_hair_boysmile.png600_442_janes_story.jpgimage-mask-01_Chris_Hickford.pngimage-mask-02_female_employeelove.png
Posted on: 31 October 2025
Closing date: 28 November 2025 at 13:30
Job ref: Admin FWS Nov 25
Tags: Administration, Customer Service, Autism, Compliance / Quality, CRM, Customer support, Database Management, Mentoring / Coaching, Wellbeing, Youth / Children

The client requests no contact from agencies or media sales.