• Are you looking for volunteer roles ?

    Go to volunteering section

325

Jobs in Gloucestershire

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Victim Support, Cardiff (Hybrid)
Up to £26748.40 per annum
Posted today
Top job
Homeless Link, Remote
Starting salary £28,221 or £32,499 per year depending on location
Homeless Link is the national membership charity for frontline homelessness agencies.
Posted today
Top job
National Energy Action, Remote
£29,064 - £34,267 per year
Leading the way in tackling fuel poverty by empowering households with clear, trusted energy advice.
Posted today
Top job
Sands, Remote
£40,000 Per Year Plus £312 Home Worker Allowance Per Annum
As local campaigning lead you will play a pivotal role in driving Sands’ mission to save babies’ lives.
Posted today
HOPE worldwide, Remote
£37,000 - £43,000 per year (£22,200 - £25,800 for 3 days per week)
An exciting opportunity to lead and grow fundraising for a Christian Charity empowering people experiencing poverty in the UK and overseas.
Posted today Apply Now
UCCF The Christian Unions, Oxford, Oxfordshire (Hybrid)
£31,601 - £37,545 (depending on experience)
UCCF is hiring for a People Advisor to join their people team for an exciting new chapter!
Posted today
Centre for Sustainable Energy, Bristol (On-site)
£50,285 per year
Posted today
National Activity Providers Association, Remote
£19,500 per year
Posted today Apply Now
River Action UK, Remote
£60,000 per year
We're looking for an exceptional campaigner to lead an ambitious environmental campaigning programme for just over a year as maternity cover
Posted today
SAT-7 UK Ltd, Chippenham (On-site)
£27,500 - £32,000 per annum pro rata
Exciting opportunity for a skilled writer and communicator to tell stories of SAT-7 and the people of the MENA in fresh and powerful ways.
Posted today
Jamie's Farm, Hereford (On-site)
£51,000 - £55,000 per year
If you are passionate about helping young people overcome adversity and thrive, we would love to hear from you!
Posted today
Page 1 of 22
Cardiff (Hybrid)
Up to £26748.40 per annum
Contract (BBTECH_RESERVED:Text100)
Job description

We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota. These positions are offered on a fixed term basis until 31 March 2027.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression


About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

  • Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
  • Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
  • Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
  • Managing and responding appropriately to competing priorities, services and needs.
  • Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.


You will need:

  • Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
  • Experience of organising and prioritising a complex workload.
  • The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
  • The ability to communicate effectively, verbally and in written form, including telephone skills
  • Knowledge and understanding of:
  • Relevant agencies and resources
  • Importance of confidentiality and safe working practice
  • Diversity issues and principles
  • The impact of crime


Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Organisation
Victim Support View profile Organisation type Registered Charity Company size More than 1000
Posted on: 10 July 2026
Closing date: 07 August 2026 at 11:04
Job ref: 6850
Tags: Social / Support Work