931 Jobs in Harold Hill
Are you an empathetic leader with IAA Level 2 accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).
About the Role
We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.
As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.
Key Responsibilities
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Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.
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Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.
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Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.
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Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.
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Reporting: Compile impact and activity reports for internal management, trustees, and funders.
What We Are Looking For
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Active IAA Level 2 Accreditation in Asylum and Protection and Immigration and Asylum.
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At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.
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Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.
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Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.
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Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.
Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.
Support Havering residents in, or at risk of, fuel poverty by fitting simple energy-efficiency measures in their homes. These include putting up curtain poles and thermal curtains, installing radiator reflector panels, draught-proofing, fitting LED light bulbs and distributing timer switches etc.
Working as part of our handyperson team, you will deliver kind and friendly person-centred services to diverse communities across east London and Essex. You will work with people referred by our community partners, our hospital discharge teams, and wider AUKEL colleagues to help older people remain safe in their homes.
The client requests no contact from agencies or media sales.
The Counselling Outreach Worker is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub. This part-time role will shape the Wellbeing Hub's provision to Black communities, expanding equitable access to culturally-appropriate support.
As Outreach Worker, you will work closely in partnership with community organisations to ensure relevant, de-colonial approaches, including maintaining a delivery partnership with Black Psychotherapy. The main working site is a community centre in SE5, and the community outreach work involves regular travel across the borough. You will play a vital role in building community trust, ensuring that we are creating routes into the service and continually seeking and implementing feedback.
We are seeking a community-based worker who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative.
The role will involve:
- Maintaining a live engagement strategy and actively reaching out with physical presence to grassroots organisations, faith groups, community centres, cultural associations, and spaces for people experiencing difficult situations including e.g. food banks and advice/advocacy organisations
- Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice
This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 13th September (11:59pm)
Likely interview date: Week beginning 28th September
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
In this newly created role, you will act as a key advisor, reporting directly into the CEO, and will have responsibility of key areas of the Trust’s operational functions, ensuring the smooth and effective running and delivery of services. You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.
If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you!
Key responsibilities of the role include but not limited to:
- Oversight and line management of the HR, Learning, Communications & Marketing, and Community Engagement functions of the Trust.
- Oversight of key projects essential to the delivery of the Horizon (strategic) Plan 2025-2028 as agreed with the CEO.
- Be a key part of the Executive Team, chaired by the CEO.
- Maintain an overview of all projects and programmes of activity, outputs and outcomes within the role and ensure reports are written and submitted on time.
- Provide day-to-day operational leadership across teams, driving high performance, alignment with values, and maintaining individual, personal & team wellbeing.
- Develop and implement planning processes and performance management tools to ensure effective delivery of goals.
- Develop, drive and maintain the data gathering and analysis for the Westway Trust, that enables the Social Impact Framework and to play a key role in the organisation’s progress towards creating a strong narrative in respect of achievement.
- Attend People Committee Meetings and the Board as requested, and contribute to the preparation of meeting papers as necessary in line with agenda requirements.
- Provide upward reporting and insight to the CEO including written briefings, performance dashboards, and recommendations.
- Attend internal and external meetings, including those that require representing the Trust publicly, in line with agreed strategies and perspectives.
- Monitor, update and ensure compliance with organisational policies and legal requirements (e.g. safeguarding, employment, health & safety, data protection) to build a positive work culture.
- Champion collaboration and integration across departments, ensuring consistent implementation of work priorities that align with community needs and objectives.
- Support a values-based culture that centres equity, sustainability, openness, courage, and integrity.
- Contribute to organisational development and support the process of communicating and managing change effectively at the Trust in line with agreed policies and frameworks.
Essential Experience, Skills and Attributes:
- Minimum 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
- Proven ability to lead, guide and motivate diverse teams and to support the professional growth of those who report to you as a line manager.
- Demonstrable experience of good practice approaches to conflict resolution, working in collaboration with others and encouraging honesty, transparency and open ways of working across teams that benefit the organisation’s effectiveness and efficiency.
- Excellent planning, organisation and performance management skills.
- Excellent writing and reporting skills, including the ability to summarise complex data and issues for decision-makers.
- Experience in researching, developing and managing departmental budgets.
- Ability to analyse information, and formulate practical and reasoned operational plans that can be easily understood and monitored.
- Strong interpersonal and emotional intelligence skills – able to offer both moral and professional support to teams.
- Experience of supporting organisational change, transition, or transformation programmes.
- Experience of embedding inclusive and equitable practices across teams.
- Demonstrable alignment with the Trust’s values and commitment to anti-racism and community power.
Desirable Experience, Skills and Attributes:
- Previous experience overseeing HR or education/community programmes is highly desirable.
- Familiarity with communications/marketing functions is a plus but not essential.
- Degree-level education together with a recognised professional qualification in any of the fields this role covers – or equivalent lived/professional experience – is highly desirable.
The application deadline is 5 pm on Sunday, 27 September, when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.



The client requests no contact from agencies or media sales.
We're looking for a compassionate and resilient Support Worker to join our Learning Disabilities Servicelocated in Gravesend. No personal care or experience required, just the right values.
£13,988.00per annum, working 20 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
- Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers are responsible for supporting people with autism, learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing. The Pelham road Service will be 5 new self-contained flats, for customers with learning disabilities, Autism and Complex needs, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person. Support Workers will need to be flexible and shifts will require some mornings, afternoons/Evenings and weekends.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
- Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework
Desirable:
- Has some experience in Trauma Informed care
- Has some experience in working with people with Mental health
- Driving licence and a willingness to drive as part of support duties
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton.
Our vital and multi award-winning project has been on the frontline before and during the pandemic supporting vulnerable and disadvantaged children and their families. We are in a positive position to grow the team to increase our impact for the community.
What we do:
Core offer...
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Rosebuds Preschool (2 - 4yrs)
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Afterschool and Holiday Play Project (0 - 13yrs)
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Family Support
Our mission:
A safe place where children, young people and families can come together, to play, learn and thrive. Join us and become part of a happy, motivated and friendly team who support the social, emotional and learning needs of our intergenerational community, through our embedded approach of Listening, Collaboration and the Creation (LCC) of meaningful activities.
About you
You will provide high-quality education, care, and family support, ensuring children experience a safe, nurturing, and inclusive environment where they can thrive. Working as part of a multidisciplinary team, you will bring strong leadership, early years knowledge, and a commitment to creating enabling spaces that support children’s learning, development, wellbeing, and family engagement.
You will be confident in meeting all legal, statutory, and setting requirements, with a strong understanding of your professional contribution to maintaining high standards across Rosebuds Preschool, and the wider family and play services delivered by LCC at the Max Roach Centre.
Role Title: Early Year Professional (added area of responsibility) / Senior Practioner
Hours: 35 hours per week, 7.5 hours per day Monday to Friday (Hours will include some afterschool wraparound, occasional evenings and weekends).
We value work life balance and are willing to consider term time only or all year round.
Salary: £28,392 (FTE) depending on experience and up to an extra £3,640 per year incentive for added area of responsibility. Potential FTE £32,032.
Location: Rosebuds Preschool at Max Roach Centre, in person
Contract: Permanent – 6 months probationary period
Benefits of working with us:
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Highly Competitive Salary
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Team Of People Who Actually Care
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Concessional Preschool Place
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Employee Assistance Programme for Staff Mental Health Wellbeing and Support
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Birthdays Off
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Regular Socials and Team Building Opportunities.
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Free Enhanced DBS Checks
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Well-Established Career Path and Training Opportunities
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Workplace Pension Scheme
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Induction and Supervision Programme
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Personal and Professional Development Plan
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Fresh Fruit, Tea & Coffee available for all staff
You will have experience of:
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Planning, delivering, and evaluating high-quality learning experiences in line with the Early Years Foundation Stage (EYFS) framework, supporting children’s individual development, curiosity, and wellbeing.
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Working collaboratively as part of an early years professional team to maintain and continuously improve the quality of practice, provision, and outcomes for children.
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Operating within a Key Person system, building secure, nurturing relationships with a designated group of children and supporting their individual needs, development, and family relationships.
Main duties include:
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Contribute to the responsibility for providing a high quality of education and learning, ensuring that staff are properly deployed, and to offer appropriate stimulation and support to the children attending the setting.
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Contribute to the responsibility towards drawing up long-term, medium-term and sessional curriculum plans which take into account the requirements of the Early Years Foundation Stage (EYFS), and to monitor the effectiveness of the setting’s curriculum; this may include working with external professionals.
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Advocate for early years curriculum based on outdoor learning through play.
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Contribute to the responsibility of drawing up and implementing the daily programme of activities and events.
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Comply with current Ofsted inspection requirements for achieving a ‘Good’ or above rating.
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Contribute and support the key person system, ensuring parents/carers are aware of their child’s key worker and that key workers regularly and effectively engage with their key children’s parent/carer.
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Contribute to the responsibility for the implementation of systems for observation and record keeping so that children’s progress and achievements are effectively and regularly assessed and to monitor the effectiveness of assessment procedures.
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Understand and appreciate the importance of monitoring and evaluation in a preschool based setting.
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To carry out visits and inductions for new children and to ensure a smooth settlement.
Deadline for applications is Friday 7th August 2026. Interviews will take place througout August 2026.
Please send cover letter and CV to Colette Thomas Wellbeing and HR Lead
"A safe place where children, young people and families can come together, to play, learn and thrive".
The client requests no contact from agencies or media sales.
Are you passionate about creating great experiences for supporters and building relationships that last?
Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity.
You might already work in supporter experience, or your background could be in fundraising, stewardship, individual giving, campaigns or CRM. What matters is that you understand supporters, enjoy bringing different teams together and can think beyond a single communication to consider the whole supporter journey.
Working as part of our Supporter Experience team, you'll help turn insight and ideas into thoughtful, personalised journeys that make supporters feel valued and inspired to stay connected with our work.
Salary
The salary for this role is £42,770 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Help design and deliver supporter journeys across different audiences and channels, creating experiences that feel relevant, joined-up and personal.
- Work with fundraising and marketing teams to understand what supporters need at different points in their relationship with GOSH Charity.
- Coordinate supporter journeys across campaigns and teams, bringing colleagues together to create a consistent experience.
- Use supporter feedback, behavioural insight and performance data to understand what's working and identify opportunities to make journeys better.
- Work closely with colleagues across the charity to turn journey ideas into personalised communications for the right audiences at the right time.
- Support colleagues across the charity with advice, guidance and practical tools to help them put supporter needs at the heart of their work.
- Help develop journey maps, templates and ways of working that make it easier to create consistently great supporter experiences.
- Ensure supporter preferences, privacy and responsible use of data are considered throughout journey design and delivery.
Skills, Knowledge and Expertise
- Experience working in either fundraising, supporter stewardship, supporter/customer experience, individual giving, CRM, campaigns or a related area.
- Experience thinking about how supporters or customers are engaged, communicated with and developed over time.
- Strong relationship-building skills, with experience working collaboratively across different teams and stakeholders.
- Experience coordinating campaigns, projects or activities involving multiple teams or channels.
- Ability to use insight, feedback or performance data to understand audiences and recommend improvements.
- Strong organisational skills, with the ability to coordinate multiple priorities and keep activity moving.
- Excellent communication skills, with the confidence to share ideas, advise colleagues and build support for different approaches.
- An understanding of personalised or automated communications and marketing platforms would be helpful, but you don't need to be a technical specialist.
This is a great opportunity to take your fundraising, stewardship or audience experience skills in a new direction—helping us create supporter journeys that feel personal, thoughtful and worth being part of.
DBS - note a basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Are you an experienced Data Engineer who wants to use your technical expertise to build data solutions that make a real difference?
Great Ormond Street Hospital Charity is looking for a Senior Data Engineer to lead the development of our cloud data platform. You'll help make sure teams across the charity have access to trusted, secure and reliable data—giving them the confidence to make better decisions for our supporters and fundraising.
This is a hands-on technical role with the opportunity to shape how our data capability evolves. You'll build and improve data pipelines and integrations, develop our data warehouse, solve complex problems and lead and support a Data Engineer.
Salary
The salary for this role is £62,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead the development and continuous improvement of our cloud data platform, ensuring it is reliable, secure and able to grow with the organisation.
- Design, build and optimise data pipelines, SQL data models and transformations that provide teams with high-quality, accessible data.
- Build and maintain integrations between CRM, fundraising, finance and other systems, ensuring data moves reliably and securely.
- Shape the technical roadmap for our data platform, balancing organisational needs with performance, resilience and cost.
- Set and maintain strong standards for data quality, security, governance and engineering best practice.
- Work with teams across the charity to understand their needs and turn them into practical, sustainable data solutions.
- Lead and develop a Data Engineer, sharing knowledge and creating clear, effective ways of working.
Skills, Knowledge and Expertise
- Strong experience designing, building and maintaining modern cloud-based data platforms and data pipelines.
- Advanced SQL skills, including experience with data modelling and transformation.
- Experience developing and optimising a SQL-based data warehouse. Experience with Snowflake would be particularly valuable.
- Experience integrating data between different systems using APIs, connectors or other integration approaches.
- Strong understanding of data quality, security, governance and the handling of sensitive data.
- Experience improving the performance, reliability and cost-effectiveness of cloud data platforms.
- Strong problem-solving skills, with a focus on automation, optimisation and continuous improvement.
- Experience providing technical guidance and supporting or managing other data professionals.
- Strong communication and stakeholder skills, with the ability to make technical concepts understandable to non-technical colleagues.
This is an opportunity to combine hands-on engineering with real ownership—helping us build a modern, trusted data platform that enables teams across GOSH Charity to make better use of data and ultimately deliver greater impact for seriously ill children and their families.
DBS - please note a Basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Are you an insight and analytics leader who wants to turn data into decisions that make a real difference?
Great Ormond Street Hospital Charity is looking for a Senior Insight and Performance Manager to lead our Data Engineering, Analysis and Selections teams and help us become a more insight-led organisation.
Working closely with our Head of Fundraising Data & Operations, you'll have the opportunity to shape how we use data to understand our supporters, identify opportunities for growth and make smarter decisions about where we invest our time and money.
There's a lot to get involved with. From forecasting and audience insight to developing our data platform, improving self-service reporting and helping teams test and learn, you'll connect people, data and ideas to create meaningful change across the organisation.
Salary
The salary for this role is £63,600 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop our Data Engineering, Analysis and Selections teams, bringing their expertise together to deliver trusted data, actionable insight and audience-led campaigns.
- Work closely with the Head of Fundraising Data & Operations to shape priorities and develop our approach to insight, performance and data.
- Use forecasting, predictive analytics, segmentation and supporter insight to identify opportunities for growth and influence fundraising and organisational decisions.
- Help evolve our data platform and reporting capability, ensuring colleagues can access the information they need to make confident decisions.
- Develop our audience selection and targeting capability, helping teams use data intelligently to create more relevant and effective supporter experiences.
- Partner with senior stakeholders across Fundraising, Marketing, Finance and Technology, translating business challenges into meaningful analysis and recommendations.
- Build a strong test-and-learn culture, helping teams experiment, understand what works and continually improve performance.
- Champion data literacy across the organisation, making complex insight accessible and helping colleagues feel confident using data in their everyday decisions.
- Ensure our use of data is responsible, secure and underpinned by strong governance and data protection practices.
Skills, Knowledge and Expertise
- Experience leading an insight, analytics or data function and developing high-performing specialist teams.
- Strong experience using analysis and insight to influence business decisions, investment choices, income growth or performance.
- Experience applying analytical techniques such as forecasting, predictive analytics, segmentation, lifetime value or audience modelling.
- Experience working with cloud-based data platforms, integrated data sources and business intelligence tools.
- Strong understanding of modern analytics, reporting and data visualisation, with good SQL skills.
- Excellent stakeholder management and influencing skills, with the ability to turn complex analysis into clear recommendations for technical and non-technical audiences.
- Strong commercial thinking, with the ability to connect data and insight to organisational priorities and opportunities for growth.
- A curious and collaborative approach—you enjoy asking questions, challenging assumptions and helping others use evidence to make better decisions.
This is an exciting opportunity to lead talented specialist teams while working closely with our Head of Fundraising Data & Operations to shape what comes next. You'll have the scope to improve how we use data across the charity and see your insight translate into decisions, better supporter experiences and greater fundraising impact.
DBS - note a Basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Do you want to shape how supporters experience one of the UK’s best known children’s charities?
Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Manager to lead how we design, develop and improve supporter experiences across the organisation.
This is a role with significant scope and influence. You'll lead our Supporter Experience team, own our supporter journey roadmap and work across Fundraising, Marketing, Technology and Data to create more relevant, personalised and meaningful experiences throughout the supporter lifecycle.
From understanding why supporters stay with us to designing new journeys, testing ideas and shaping how we use automation and personalisation, you'll have the opportunity to influence both our strategy and the experiences supporters have with us every day.
Salary
The salary for this role is £53,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop our Supporter Experience team, creating a collaborative and ambitious environment focused on delivering great experiences.
- Own and evolve our Supporter Experience Framework and journey roadmap, identifying where improvements can have the greatest impact for supporters and the organisation.
- Shape supporter journeys across the lifecycle, using audience needs, behavioural insight and evidence to create more relevant and personalised experiences.
- Work across Fundraising, Marketing, Technology and Data to embed supporter experience into campaigns, planning and organisational change.
- Lead experimentation and optimisation across supporter journeys, using testing and performance data to understand what works and continuously improve.
- Shape how we use marketing automation and personalisation, working with technical specialists to turn journey ideas into effective supporter communications.
- Use measures including engagement, conversion, retention, satisfaction and lifetime value to understand the impact of our supporter experiences.
- Influence senior stakeholders and bring multidisciplinary teams together around a shared understanding of what our supporters need.
- Ensure supporter journeys are inclusive, accessible and designed with privacy, preferences and responsible use of data at their heart.
Skills, Knowledge and Expertise
- Significant experience developing and improving customer, supporter or audience experiences and journeys.
- Experience designing and optimising customer or supporter journeys using insight, personalisation or marketing automation.
- Strong people leadership experience, with the ability to motivate, develop and empower a high-performing team.
- Experience leading complex, cross-functional programmes involving different teams and areas of expertise.
- Strong strategic thinking, with the ability to turn organisational priorities and audience insight into clear journey plans and priorities.
- Excellent stakeholder management and influencing skills, including the confidence to work with senior stakeholders and challenge existing ways of working.
- Experience using experimentation, testing and performance insight to improve customer or supporter experiences.
- Understanding of lifecycle engagement, retention and the factors that build long-term customer or supporter relationships.
- Strong communication and facilitation skills, with the ability to bring people together around ideas and turn them into action.
This is a rare opportunity to shape supporter experience at scale. You'll have the team, influence and organisational reach to turn insight into better journeys—and help create experiences that make people want to stay connected to GOSH Charity for years to come.
DBS - note a Basic DBS check is required for this role.
#Senior Supporter Experience Manager #Manager #Supporter Experience Manager #Supporter Experience #Manager
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Our global membership of scientists, researchers, doctors, pharmaceutical companies, drug
regulators, healthcare practitioners, patients and family members span over 100 countries.
Many of our members are renowned global experts, leading the way in pulmonary
hypertension research and development.
Your role is vital in helping PVRI achieve its mission by supporting the work of our
international IDDI Workstreams, Speciality Task Forces and Regional Task Forces. You will
provide an important link between PVRI’s staff team and our global professional community
You will coordinate meetings and webinars, take notes, follow up on actions, support
publications and help ensure projects keep moving forward. A key part of the role is helping
PVRI track and communicate the impact of its IDDI Workstreams and Task Forces, including
activity, outputs and opportunities for collaboration. You will help ensure this work is well
coordinated, visible and aligned with PVRI’s wider strategy.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a national countryside conservation charity in the search for a new Head of Philanthropy at this crucial time during their centenary year, ahead of the launch of a new 10-year strategy in December. The charity is a campaigning organisation that believes in having accessible countryside and green spaces for all. They supports the protection and regeneration of countryside spaces rich in nature and believe this plays a crucial role in responding to the climate emergency. With a local office in every county in England, they are passionate about working with communities and creating better places for everyone to enjoy.
This role is offered on a permanent full-time contract basis paying a salary of circa £61,000 per annum to work in a hybrid and flexible working model from their London Office.
The post holder will proactively lead and implement strategies for maximising funding through significant support from trusts & foundations, statutory & institutional funders, high net worth individuals and corporate partners. They will develop and steward key relationships and identify new funding and partnership opportunities that support the charity's campaigning priorities. The post holder will provide strategic direction and hands-on support to a team of two officers, fostering a collaborative, ambitious and effective approach to income generation.
They are looking for a candidate with demonstrable experience of identifying, securing and developing relationships with potential for significant funding particularly through partnerships, along with trusts, foundations and high net worth individuals. They are looking for someone with demonstrable experience of securing 5 and 6 figure philanthropic and trust & foundation funding and meeting targets. The ideal candidate will have demonstrable experience of creating sponsorship, engagement and cultivation opportunities to secure long-term funding.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.
The Head of Families and Children’s Services will provide senior leadership and strategic direction across services that support families, parents, children, and young people. The role will ensure delivery of high-quality, evidence-based interventions that promote wellbeing, strengthen family resilience, and safeguard vulnerable children.
This postholder will oversee Perinatal Coaching, Crisis Outreach, Family Hubs, and Parenting Programs, embedding a culture of excellence, innovation, and partnership working to achieve meaningful outcomes for families.
This is a part-time position across 21 hours per week, (Monday to Friday 9-5).
Based at Head Office in Fore Street, Edmonton N9 0PD
Please see full attached job description.
Promoting good mental health and empowering everyone experiencing mental health problems to live with, manage and recover from their condition.


We're looking for a compassionate and resilient Support Worker to join our Learning Disabilities Service located in Gravesend. No personal care or experience required, just the right values.
£26,227.50 per annum, working 37.5 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
- Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
- Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
- Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
- Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
- Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework
Desirable:
- Has some experience in Trauma Informed care
- Has some experience in working with people with Mental health
- Driving licence and a willingness to drive as part of support duties
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Support Worker
We're looking for a passionate, compassionate and resilient Support Worker to join our Learning Disabilities Social Care Service in Kent
£26,228.00 per annum, working 37.5 hours per week.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers are responsible for supporting people with autism, learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.
The Pelham road Service will be 5 new self-contained flats, for customers with learning disabilities, Autism and Complex needs, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.
Support Workers will need to be flexible and shifts will require some mornings, afternoons/Evenings and weekends.
The working pattern for this role is: - 7.30am-3pm, 2.30pm-10pm, 7.30am-10pm
What you'll do:
* Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
* Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
* Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
* Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
* Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
* Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
* Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
* Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
What you'll bring:
Essential
NVQ Level 2 or equivalent
Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework
Desirable
Has some experience in Trauma Informed care
Has some experience in working with people with Mental health
Driving licence and a willingness to drive as part of support duties
About us:
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.