Jobs in Hertfordshire

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values.

£15,392.00 per annum, working 20 hours per week.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers and creating a positive atmosphere

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

We are looking for an enthusiastic and motivated individual to join our team as our Strategic Communications Manager on a maternity cover contract.

Working with the Head of Communications and Marketing, you will lead on building our profile and reputation as the UK charity for everyday walking, joining us at an exciting time as we launch our new strategy taking us to our centenary in 2029.

Being organized, collaborative and resourceful, you will have a good understanding of communications and PR channels, including running a day-to-day press office.

Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 21/06/2026 (midnight)

Interviews: 29/06/2026 

This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.

As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.

During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.

This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.

The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.

The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.

Individual Giving Manager Salary: £42,684 plus £3,090 Inner London Weighting
Location: London (hybrid, two days per week in the office)
Contract: Full time, permanent

We are looking for an experienced Individual Giving Manager to lead supporter acquisition and retention activity, driving income growth and long-term supporter value.
This is a hands-on role where you will lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face. You will shape and evolve the individual giving programme through testing, insight and innovation, ensuring supporters feel inspired and connected to the cause.
Key responsibilities include:

• Leading acquisition and retention strategies, plans and budgets
• Delivering multi-channel fundraising campaigns end to end
• Driving income growth and maximising supporter lifetime value
• Developing engaging fundraising propositions and creative content
• Managing income and expenditure budgets, forecasting and reporting
• Managing agencies and external suppliers
• Working collaboratively across fundraising, marketing and the wider organisation
• Ensuring compliance with fundraising and data protection regulations

About you:

• Significant experience in individual giving or direct marketing
• Strong multi-channel campaign delivery experience
• Confident managing budgets and analysing performance
• Data-driven, creative and comfortable testing new ideas
• Experience managing agencies and working with stakeholders
• Experience leading or mentoring others
• Prize-led fundraising experience is desirable but not essential

We are committed to inclusion and diversity and to enabling disabled people with complex communication needs to be fully included in society.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

• Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
• Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
 
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
 
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
 
 
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
 
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
 
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.

About the Role
 
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
 
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
 
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.

Key Responsibilities
 

• Act as the first point of contact for student enquiries and complaints via phone and email
• Manage requests including deferrals, exemptions and cancellations
• Process applications for reasonable adjustments and special considerations in line with policies
• Liaise with exam platform providers to support exam delivery and resolve queries
• Support and administer misconduct and compliance-related processes
• Maintain accurate student records and ensure data is handled in line with requirements
• Produce and issue student newsletters (minimum six per year)
• Update website content and manage student-facing communications
• Support social media and engagement channels, including LinkedIn

 
 
Skills / Experience Required
 

• Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
• Strong attention to detail and ability to follow structured procedures consistently
• Experience reviewing applications or documentation and making decisions within clear frameworks
• Excellent written communication skills, with the ability to produce clear and accurate content
• Confident managing high volumes of enquiries while maintaining a professional and supportive tone
• Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
• Ability to support individuals in sensitive situations with empathy, while adhering to policies
• Strong organisational skills and ability to manage multiple processes simultaneously
• Experience using systems and managing data; confidence updating websites or content platforms
• Able to adapt communication style across different audiences and formats

 
 
To Apply
 

• To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Philanthropy and Partnerships Officer

Location: London, Hybrid - with a minimum 2 days per week in the office
Hours: Full time - 35 hours per week
Contract type: Permament
Salary: £32,000 per annum

At Tommy’s, we’re working to stop the heartbreak of baby loss. Our Philanthropy and Partnerships team builds the meaningful relationships that make this possible.

We’re looking for a proactive Partnerships Officer to help grow and steward our corporate and philanthropy supporters. You’ll build strong, lasting relationships, helping to create engaging supporter experiences through communications and events. As a new role, you’ll also unite the Philanthropy & Partnerships Directorate by identifying gaps and overlaps, ensuring everything runs smoothly through strong coordination and attention to detail.

To be successful, you’ll be a confident and empathetic communicator who enjoys connecting with people. You’ll be a key person in our team helping to provide an exceptional supporter experience, while making sure the detail behind the scenes is accurate and consistent. You’ll be organised, take pride in attention to detail and bring a proactive, solutions-focused mindset. In return, you’ll gain valuable experience working alongside a range of high-value supporters, learning from brilliant colleagues to develop your partnership skills while contributing to something that makes a real difference to families.

How to apply

Please apply via Charity Job, we wll be closing the ad by midnight, Sunday 21 June. We will, however, be reviewing applications on a rolling basis so please do get in touch as soon as you are able to.

Please include

• Your CV

• A cover letter explaining how you meet the job spec/description.

We regret that we cannot accept any applications without both. Please get in touch if you have any questions.

For a full overview of the role, please see the Recruitment Pack for a detailed job description and responsibilities.

Director of Fundraising
Podium Analytics
London, UK
Full-Time and permanent role
Salary: range of c. £110,000 – 120,000 pa with some flexibility on this for an exceptional candidate who will swiftly be able to make a significant impact.

 Established in 2019, Podium Analytics is a charity that is creating a world with more sport, less injury.

 We were founded with the belief that, to see the full benefit of sports participation, more needs to be done to address the issue of youth and grassroots sport injury, which is an under-researched, under-resourced and often overlooked issue.  Harnessing the power of data and research, and through education, influence and advocacy, we are creating a revolution in grassroots and youth sport, making players safer and more able to enjoy the sports they love and for longer.

Our work so far has been underpinned by our founding funders and key major supporters, who believe in our unique position in the sporting world and ability to drive change.  In order for us to achieve our mission and the long-term impact that we are striving for, we need to build out and diversify our income base and have made good progress by recently establishing a Donor Advised Fund (DAF).  At this point of our growth, we are seeking a new Director of Fundraising and it will take an experienced philanthropy leader to join us and help shape the next stage of our evolution.

You will be responsible for developing growth strategies, funding opportunities and donor relationships across a diverse portfolio of income streams.  You will therefore need to bring experience of securing gifts and grants, ideally at the 6-figure level or more.  To complement our existing activity, high-value Trusts & Foundations and corporate partnership experience would be a bonus.  

A commitment to our purpose will drive you, as you establish close working relationships with our CEO, Chairman, Trustees and senior management team, to enable the successful delivery of fundraising initiatives and drive opportunities forward.  As a strategic operator with an entrepreneurial and enterprising approach to your work, your track record of actively engaging with existing and potential supporters, and in developing and implementing comprehensive income generation strategies will underpin your ability to contribute to the strategic direction of the charity.  As we are a small charity, this is a very hands-on role so you will therefore need to be comfortable with rolling up your sleeves, working in the detail without losing sight of the big picture, and navigating new or ambiguous areas with a positive and solutions-orientated mindset. 

In return, you will have the support of a highly professional senior management team and an exceptional Board who are all committed to ensuring success in our fundraising endeavours.

If this is the sort of environment you are looking for in your next career step and you thrive on organisations in growth mode, we would like to hear from you.  Please contact our recruitment partners at Richmond Associates on +44 (0)20 3617 9240 or visit their website to download further details before applying.

Closing date for applications: 09:00 UK ON FRIDAY, 26 JUNE 2026

Payroll Manager
Hours: Full-Time, 36.25 hours per week, Monday to Friday
Contract: Permanent
Salary: Up to £44,956
Location: Trinity Lane, Cambridge, CB2 1TL

The Role

Clare College is seeking a Payroll Manager. Job responsibilities include processing the monthly payroll for Fellows and College Staff, Producing the Gender Pay Gap report with assistance from the Head of HR, and administering the three Pension Schemes that the College operates.

About Us

Founded in 1326, Clare College is the second oldest of the 31 colleges in the University of Cambridge. Regarded as one of the more progressive and informal, it is renowned as a college that achieves academically at the highest levels, whilst also being welcoming, forward-thinking, and inclusive. Clare College has a small number of academic employees and around 150 non-academic staff across a wide range of departments (including Housekeeping, Hospitality, Buildings and Maintenance, Porters, Finance and Tutorial). Staff support the academic mission of the College as well as its commercial conferencing business.

Situated in the bustling heart of Cambridge, Clare College offers not only a prestigious setting but also exquisite surroundings, featuring some of the region's most renowned gardens overlooking the River Cam. Our commitment to academic distinction is complemented by an ethos of inclusivity and forward-thinking, fostering an exceptional and inspiring work environment.

About You

You will be an experienced Payroll professional able to work with limited supervision and support.

You will be working with our employee records on the payroll system, which includes sickness and our EAP programme, as well as regular reconciliation of PAYE, NIC, pension, Student Loan, Tax Credits and any other payroll deductions and credits paid over to HM Revenue & Customs and other institutions. You will prepare all statutory returns and forms for all payrolls including RTI returns and FPS/EPS returns as well as the of year end procedure on Sage and producing and issuing P60s.

Remuneration for this role will be up to £44,956. There will be a four-month probationary period. The post holder will be eligible for a bonus every year and free lunch in College on working days. We also offer membership of a defined pension contribution scheme, a Healthcare cash plan and free parking. 

Join us in upholding Clare College's legacy of excellence while becoming an invaluable asset to our community.

The closing date for this position is 18 June 2026
Interviews will be taking place shortly afterwards.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to the principles of equal opportunities, diversity and respect and want to be known as an employer that invests in its staff, recognising and rewarding them for their commitment.

No agencies please.

Executive Director

Lead the next chapter of a growing organisation championing East and Southeast Asian communities across the UK.

We're looking for an experienced, values-driven leader to shape SEEAC's future, strengthen our impact, and help build a more equitable and representative society.

The Southeast and East Asian Centre (SEEAC) is a community-led organisation working to amplify East and Southeast Asian voices, strengthen cultural identity and representation, and advocate for the rights and wellbeing of ESEA communities.

This is an exciting opportunity to join SEEAC at a pivotal moment in our development. As Executive Director, you will provide strategic leadership across the organisation, working closely with our Board, staff, partners and communities to deliver our mission and ensure long-term sustainability.

You will lead organisational strategy, fundraising, partnerships, governance and operations, while acting as a visible and inspiring ambassador for SEEAC's work. The role offers the opportunity to shape the future direction of the organisation and help expand our reach, influence and impact.

About You

We're looking for someone who can combine strategic thinking with collaborative leadership and a strong commitment to social justice.

You will bring:

• Senior leadership experience within the charity, cultural, community or non-profit sector

• A strong track record in fundraising and income generation

• Experience overseeing organisational strategy, governance and financial management

• Excellent relationship-building and partnership skills

• The ability to inspire teams, stakeholders and supporters

• A passion for community empowerment, representation and equity

Experience working with East and Southeast Asian communities is highly desirable, though we welcome applications from candidates with transferable leadership experience who share our values and vision.

What We Offer

• Salary up to £50,000 FTE (pro rata, depending on experience)

• Part-time role (0.8 FTE / 4 days per week)

• Hybrid working arrangements

• Flexible working practices

• Pension contributions

• 28 days annual leave including bank holidays (pro rata)

• A unique opportunity to lead a respected and growing community organisation

How to Apply

Please submit:

• A CV (maximum 3 pages)

• A cover letter outlining how your experience meets the essential criteria

Applications close at 9:00am on 19 June.

We particularly welcome applications from people of East and Southeast Asian heritage and from groups currently underrepresented in leadership positions.

We're looking for an organised, kind and resilient Support Worker to join our Learning disabilities service in Hertfordshire.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The service is staffed 24/7 and this post-holder will be required to cover an average of at least one sleep-in per week (pro rata).

Rota pattern, covering early and late shifts, 7 days per week. Also sleep-in duties.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This includes delivering personal and physical care as appropriate;
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation;
- Participate in support planning and risk management, of named customers, as directed by the service management;
- Ensure the safety and security of the customers and the premises whilst on shift;
- Enable customers to make full use of community facilities by providing support that enables maximum external engagement;
- Report any observations relating to customers welfare

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Prefers working as part of a group or team
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is respectful and sensitive in style of communication
- Non-judgemental outlook
- Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
- Ability to complete written records of support to customers
- Basic knowledge of Microsoft Office applications and able to input information clearly and in good English
- Ability to communicate with colleagues, customers, family members and partner agencies, as required

Desirable:

- Experience of working with people with Learning Disabilities and Autism
- Experience of working with vulnerable adults in a residential setting.
- Knowledge of safeguarding policies and procedures and how to raise a concern
- Experience of co-producing support plans and individual risk assessments with vulnerable adults.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Summary of job:

To provide professional management, supervision and operational oversight for intermediary services, supporting a team of PAYE and sessional Intermediaries and Researchers. The role includes service development, quality assurance, safeguarding oversight and contributing to the strategic growth and external representation of PAC-UK’s services for adopted people, birth families and their descendants.

Key tasks and responsibilities:

1. Management and Supervision

• Provide individual and group supervision to Intermediaries and Researchers, ensuring compliance with adoption legislation, policy and best practice.
• Offer case consultation and guidance, including complex and high-risk cases.
• Lead team meetings and staff development activities.
• Support team members in managing safeguarding concerns and ensure adherence to organisational safeguarding policies.

2. Service Delivery and Operations

• Oversee referrals, allocations and case progression and case closure, making informed decisions on applications and case direction.
• Maintain oversight of active cases, ensuring appropriate risk management and quality of service delivery.
• Monitor and review case records and undertake direct casework where required.
• Coordinate and chair meetings as needed.
• Oversee the delivery and day-to-day operation of FamilyConnect advice line services.

 3. Service Development and Quality Assurance

• Contribute proactively to the development of intermediary services, incorporating emerging theory, research and policy changes.
• Lead or support service evaluation, ensuring accurate collection and analysis of data.
• Undertake audits and contribute to continuous improvement processes across services.
• Ensure practice resources are current, relevant and aligned with service models.

4. Stakeholder Engagement and Representation

• Liaise with internal managers, external professionals and referrers regarding cases and service delivery.
• Represent PAC-UK at external meetings, including commissioner meetings and contribute to reporting requirements.
• Work collaboratively with other staff across PAC-UK and the wider organisation.

5. Staffing and Development

• Support recruitment, induction and ongoing development of staff and sessional workers.
• Deliver or facilitate training for parents and professionals.
• Quality assure and support team members delivering training.

6. Marketing and Service Promotion

• Take a proactive role in promoting the service, including contributing to marketing and online content where appropriate.

7. General Responsibilities

• Attend supervision with line manager and relevant internal meetings.
• Participate in training and continuous professional development.
• Undertake any other duties appropriate to the role.

We are looking for a Legal Project Coordinator join our team and look after our Pro Bono Connect and Schemes work. This person will support the delivery and coordination of Pro Bono Connect (PBC) and Advocate’s schemes, ensuring cases are progressed efficiently, stakeholders are supported effectively, and projects operate to a high and consistent standard. The role will work closely with the Director of Casework and external partners in supporting collaborative pro bono initiatives.

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

We are seeking two Regional Caseworkers to join our team, one in the Northern Circuit and one in the Northeastern Circuit. This role has a dual focus, combining casework responsibilities with stakeholder management, requiring the successful candidates to build strong relationships and rapport across their assigned circuit. You will also represent Advocate by attending events and delivering information sessions to raise awareness of our services and promote our work.

We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.

We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.

Community Support Lead: Partnerships 

Reports to: Community Support Manager 
Contract: Full-time 

Role Purpose 

As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support. 

You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks. 

Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers. 

Core Responsibilities 

1. Partner Engagement and Onboarding

• Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction. 

• Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented. 

• Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager. 

• Support escalations and follow-up actions to maintain a high-quality, responsive partner experience. 

• Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team. 

• Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively. 

Reporting cadence: Weekly summary and inclusion in monthly CS reporting. 

2. Query Resolution and Partner Care 

• Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score. 

• Ensure at least 90% of queries receive an initial response within 24 hours. 

• Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness. 

• Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively. 

Reporting cadence: Weekly dashboard updates and monthly performance reporting. 

3. Partner Relationship and Invoice Management 

• Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner. 

• Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk. 

• Monitor and report on invoice corrections, identifying trends and opportunities for process improvement. 

Reporting cadence: Monthly 

4. Risk Identification, Screening and Escalation 

• Identify and assess potential financial, operational, or reputational risks arising from partner interactions. 

• Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes. 

• Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation. 

• Contribute to monthly Community Support risk reporting and ongoing team learning. 

Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting. 

5. Community Support Administration 

• Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems. 

• Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes. 

• Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance. 

Reporting cadence: Monthly 

6. Community Support Resources and User Journey 

• Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources. 

• Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values. 

• Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience. 

Reporting cadence: Quarterly reviews with recommendations for improvement. 

7. Growth and Learning Areas (Development Focus) 

• Take ownership of more complex hosted partners with advanced operational or financial requirements. 

• Support the development of new Community Support Leads through training, mentoring, and sharing best practice. 

• Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively. 

Reporting cadence: As directed by the Community Support Manager. 

You Bring 

• Experience in operations, client service, or relationship management within HOST. 

• Strong organisational skills with a focus on accuracy, responsiveness, and care. 

• Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones. 

• Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems. 

• A proactive mindset — curious, calm under pressure, and committed to service excellence. 

Key Relationships 

Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams. 
External: Hosted partners, funders, and service providers. 

Performance Indicators 

• 90% of hosted partner queries receive an initial response within 24 hours 

• Maintain a hosted partner satisfaction score of 90% or higher 

• Resolve invoice corrections and payment requests within agreed monthly timeframes 

• Escalate all identified risks within 8 hours of detection 

• Ensure SOPs and system records are reviewed and updated on a monthly basis 

• Demonstrate ongoing improvements in the hosted partner experience and overall journey design