212 Jobs in Ipswich

We are delighted to have a new Part Time opportunity for a Casework Services Coordinator to join our Wales area team on 12 Month Fixed Term basis.

Here at RBL our mission is to support serving and ex-serving personnel, their families, and dependants throughout their lives. As a Casework Services Coordinator, you will be at the heart of that, helping ensure beneficiaries receive the right support at the right time and that our teams can operate effectively to meet their needs.

This role will see you play a vital role in ensuring beneficiaries receive an excellent service while enabling the Area team and volunteers to deliver life changing assistance. This is a rewarding opportunity for an organised, customer focused administrator who enjoys working with people, managing multiple priorities, and making a meaningful difference every day.

Reporting to our Casework Services Manager, key responsibilities will include:

• Managing casework administration, including gathering documentation, obtaining service verification and helping cases progress efficiently.
• Acting as a key point of contact for beneficiaries, volunteers, colleagues and external partners, ensuring an excellent customer experience at every stage.
• Supporting queue management by responding to enquiries, escalating urgent cases and helping ensure beneficiaries receive timely updates.
• Coordinating meetings, producing reports, maintaining accurate records and taking minutes.
• Assisting with grant processes and emergency support provision, working closely with colleagues to meet beneficiaries' immediate needs.

You will bring strong administrative experience and a genuine commitment to delivering excellent customer service. You'll be comfortable managing competing priorities, working with sensitive information and building positive relationships with a wide range of people.

This role is a 12 month Fixed Term Contract, Part Time 25 hours per week. Actual days of work to be agreed upon appointment.

The role is primarily homebased but will require regular travel across the region, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional further travel to attend training or meetings. Due to the regional location of this post, a valid UK Driving Licence is an essential requirement for this role.

The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.