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Top job
The Degrees Initiative, Remote
£30,000 - £35,000 per year
The Degrees Initiative seeks an Operations Officer to join a growing dynamic charity working on climate change and development.
Posted today
Top job
Anna Freud, Manchester (Hybrid)
£37,856 per annum, plus 6% contributory pension scheme
Posted 1 day ago
Open Rights Group, Remote
£30,000 - £34,000 per year (4 days per week, equivalent to £36,000-£40,800 full time)
Posted today
Power2, Ashton-under-Lyne (On-site)
£16,800 (£28,000 FTE)
We have an opportunity to join our Team as Fundraising Officer, raising funds for young people to benefit from our life-changing programmes.
Posted today
Salford Lads and Girls Club, Salford (On-site)
£24,000 - £27,000 per year (pro rata)
Posted 1 day ago
Page 1 of 14
Greater Manchester (On-site)
£23,234 per year + Benefits
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales? 

Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. 

About this job:

As a Customer Support Centre Advisor, you’ll:

  • Provide the best customer service with every interaction. 
  • Liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices. 
  • Respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines. 

About you: 

The successful candidate will have excellent frontline enquiry and/or customer services in a high demand customer service environment as part of a team. Resilient, proactive and self-confident, you will have experience in managing sensitive situations appropriately. 

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team: 

The Customer Support Centre is multi-channelled, with a mixture of inbound, outbound and email traffic which receives calls and emails for our network of 21 rehoming centres in the UK. The Customer Support Centre also receives calls for several dedicated hotlines in the organisation along with making outbound post adoption support calls. The role will involve delivering exceptional customer service on every interaction for all sorts of queries coming into the organisation. 

What you need to know: 

Normal hours in this role are 40 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required. The role is currently hybrid working, with two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed. 

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email. We're here to support you every step of the way. 

Posted by
Dogs Trust View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 04 December 2024
Closing date: 14 December 2024 at 10:15
Tags: Customer Service,Customer support