We are currently recruiting an experienced and dedicated Service Manager to join our SIG Penrose services based across two sites in Bedford and Luton, supporting Bedford Borough Council's strategy to prevent homelessness and rough sleeping; to oversee the delivery of the housing related support service for people with mental health problems who are homeless or at risk of homelessness.

About the role:

Leading and managing a team of 4, you will offer strength based and personalised support to service users to enable them to develop the independence and life skills they require, so they can access and sustain suitable accommodation, and to provide structured and outcome focussed housing related support for individuals with multiple support needs.

This is a unique opportunity for a innovative manager to lead the service, and build upon the service excellence that we are renowned for. We are looking for a leader who is a decision maker; great listener; succinct communicator and an advocate for change.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, Pathways to Independence and SIG Investments.

The successful candidate:

You will have a successful background in mental health, complex needs, homelessness and substance misuse provision and have similar service experience at managerial level. With a robust history of implementing, improving standards and steering change, you will be committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish.

If you are passionate about supporting the people we work with and the belief that everyone can turn their life around regardless of past or present circumstances, then we want to hear from you!

Experience Required:

• NVQ / Diploma Level 4 in Management / Health & Social Care / Mental Health or professional equivalent
• Direct experience of service delivery within reintegration and rehabilitation services or similar
• Operational management experience with the ability to work under challenging circumstances
• A good understanding of the needs of vulnerable people who may have mental health, offending or substance misuse problems
• Proven ability to provide clear leadership and management to a team
• Experience of housing management including voids and evictions
• Knowledge and practical application of key legislation – mental health, criminal justice, social care and housing etc
• Ability to influence and form strong relationships with commissioning bodies and professional agencies
• Experience of successful management of voids rental income and budgets/KPI’s

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS and provide employment references covering 5 years period including one from your most recent employer.

Events Coordinator (Live your Life)
To deliver our programme of peer-led, self-management courses following treatment for lymphoma.
•  Salary: £24,000 per annum
•  Location: Hybrid working (with Head Office in Aylesbury, Buckinghamshire)
•  Hours: Full time, 35 hours per week (or substantial part time considered)
•  Closing date: Tuesday 1 June 2021, 12pm
•  Interviews: will be held via video conference on Tuesday 8 June 2021

Are you looking to make a difference in the voluntary sector using your events expertise? Are you passionate about supporting individuals to live well beyond their cancer diagnosis?

Lymphoma Action is the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing in-depth, expert information and wide-ranging support for 35 years, helping thousands of people affected by lymphoma. 

This role is key to helping us to deliver Live your Life, our national, peer-led self-management programme of events to people living with lymphoma so that they can live well with and beyond their diagnosis. The role is pivotal in coordinating the engagement, planning and delivery of our proven model for sustainable self-management.

You’ll be engaging with Clinical Nurse Specialists to deliver workshops in their locality, ensuring a positive uptake of places for people with lymphoma and their key family members. You’ll be building on several years’ success in delivering this project which is available as live and online workshops and as a mini-online course (although for 2021 all workshops are being delivered digitally).

To be successful you will need to be: 

•  Highly organised and flexible with great attention to detail and the ability to work on multiple workshops simultaneously
•  Adept at delivering educational programmes and/or running in-person and online events 
•  Focussed with excellent IT and digital skills
•  Collaborative and innovative with great communication skills 

As an inclusive organisation committed to equal opportunities, we welcome applications from all sections of society. We also encourage applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

Closing date: Tuesday 1 June 2021, 12:00

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button. You will be directed to our website where you can download the relevant information and complete your application. 

Lymphoma Action, is a registered charity in England and Wales (1068395) and in Scotland (SC045850).  We are an equal opportunities employer and encourage applications from all sections of society. 

No agencies please.

The Motor Neurone Disease (MND) Association have an exciting opportunity for a Fundraising Customer Support Officer (within the MND Association this is known as a Supporter Care Officer) to join our Fundraising Directorate on a permanent contract at our national base in Northampton, where we operate a trusting, collaborative, and agile working environment.

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Salary: c.£23,000 per annum plus benefits

Location: Northampton

Hours: Full Time 37 hours per week

Contract Type: Permanent

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About the role

The Supporter Care Officer provides a comprehensive first point of contact service to potential supporters that contact the Association. You will be dealing with telephone calls, emails, written and web-based enquiries, with all the information being accurately recorded and updated to our Raiser's Edge database.

You will provide an excellent supporter care service to our existing members, donors and supporters and assist the Fundraising department in maximising income, whilst positively engaging, inspiring and motivating people to support the Motor Neurone Disease Association.

What are we looking for?

The role requires an enthusiastic and self-assured individual with excellent organisation skills, a great telephone manner and a passion for customer service. You will put the best interests of the customer first in everything you do and have a keen eye for detail to process.

We need someone who is flexible, willing and good at problem solving with a high degree of accuracy. Being able to manage your own workload, while supporting other members of the team is also very important, as is a mature and confident approach.

On a practical level you need to be an experienced Microsoft Office user and have advanced knowledge of Word and Excel.

Please view the job description to view the full accountabilities of this role.

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How to apply?

We would love to hear from you and encourage early applications.

If this sounds like the perfect opportunity for you, apply online now.

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About Us

The MND Association has been through some exciting changes - embracing agile working, introducing new technology and, a move to a new, flexible office space.

These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

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Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi stage; this may include video call screening, psychometric assessments and formal interview/s.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

Service Desk Team leader

We are seeking to recruit a Service Desk Team leader who displays a flexible approach, excellent communication skills and is an effective team player.

Position: Service Desk Team leader

Location: Home Based, U.K Nationwide

Hours: 35 hours per week

Salary: Circa £28,000 per annum

Contract: Permanent.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 May 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Service Desk Team leader is responsible for leading the service desk team to ensure that all users who require support in the use of the various technologies and equipment are given a high level of measured service. Ensuring all incidents and requests are triaged to a satisfactory conclusion for all stakeholders involved and meet the agreed service level agreements. The role will also manage the catalogue for all assets and maintain all documentation/software that is under the remit of the Service Desk.

Key accountabilities and main responsibilities

• Management of the daily activities of the Service Desk team to improve performance and end user satisfaction
• To manage continuous improvement initiatives to ensure that the service desk delivers an improved level of customer service, perception and satisfaction
• Ensure we maintain an accurate record of information; ensuring an up-to-date log of all incidents or requests that are reported, including the category/type of incidents or requests. Ensure Incidents are organized and prioritized based on the level of disruption that they cause
• Ensure that the service desk triage incidents and requests with the correct prioritization and classification
• Ensure the service desk has ownership, monitoring, tracking and communication of incidents
• Ensure monitoring, measurement and reporting of the status and progress towards resolution of all requests and incidents is undertaken.
• Ensure the maintenance of the Asset Register, with the service desk having overall responsibility for all of the organisation’s desktop, laptop and mobile device hardware, software and peripherals.

About You

You will have significant direct experience of Service Desk operations an excellent understanding of:

• Microsoft technologies
• Computer hardware/OS/applications
• Mobile technologies
• Networks and TCP/IP

You will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders and work flexibly with the ability to adapt to demand.

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role, you must have the right to work in the U.K

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as IT, ICT, 1st Line Support, IT Helpdesk, Technical Support, IT Service Desk, ICT Officer, Database Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer, IT Support Desk, IT Support Desk Supervisor, IT Support Desk Manager, IT Support Desk Team Leader, IT Support, Web Support, Business IT Support, IT Help Desk, IT Help Desk Manager, Service Desk Manager, IT Manager, Engineer, IT Engineer, Infrastructure IT, Infrastructure Engineer

Infrastructure Team Leader

We are seeking to recruit an Infrastructure Team Leader who displays a flexible approach, excellent communication skills and is an effective team player.

Position: Infrastructure Team Leader

Location: Home Based, U.K Nationwide

Hours: 35 hours per week

Salary: Circa £37,000 per annum

Contract: Permanent.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 May 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Infrastructure Team Leader is responsible for leading the Infrastructure team and ensuring that the organisations infrastructure is maintained, is secure, is available and has the correct capacity to meet the organisation’s needs.

The role will manage the delivery of new products and changes to products successfully on behalf of the business, based on the criteria of each project or change request that has been through an internal triage process.

Key accountabilities and main responsibilities

• Management of the daily activities of the infrastructure team and infrastructure operations to improve infrastructure costs, performance and end user satisfaction
• Ensure that we develop and maintain a well-designed and highly resilient, cost-effective technical topology
• Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
• Maintain and improve infrastructure operations against service level agreements introducing a range of KPI to monitor the success of the operations and system performance and SLA's are met
• Ensure the security of the infrastructure that all services and solutions are secure by design, all services and solutions are patched appropriately. Leading robust Access Management
• Ensure changes to the infrastructure, services and solutions are managed, risk and impact assessed.  Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
• Ensuring that all system and operating documentation is up to date and properly utilized. This includes ensuring that all management, administration and user manuals are up to date and complete and that technical staff are familiar with their contents

About You

You will have an excellent understanding of:

• Microsoft Technologies
• Technology security
• Server/computer hardware/OS/applications
• Network design and TCP/IP
• Customer excellence and exceptional interpersonal skills

You will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders and work flexibly with the ability to adapt to demand.

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role, you must have the right to work in the U.K

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Cyber-Security, Cyber-Security Technical Officer, Data Security, Infrastructure, Corporate Governance, IT, IT Systems, IT and Cyber Security Officer, Data Security Officer, Programme Manager, Programme Officer, Cyber Security Project Officer, Hardware Engineer, Cyber Security Officer.

Cyber Security Technical Officer

We are seeking to recruit a Cyber Security Technical Officer who displays a flexible approach, excellent communication skills and is an effective team player.

Position: Cyber Security Technical Officer

Location: Home Based, U.K Nationwide

Hours: 35 hours per week

Salary: Circa £30,000 per annum

Contract: Permanent.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 May 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Cyber Security Technical Officer is responsible for leading technology focused security initiatives across the technology team, the products and services we deliver and to create initiatives to gain a wider business understanding of cyber security.

The role ensure that the business systems and infrastructure are secured in line with best practices such as set by NIST, National Cyber Security Centre, ISO27001 and OWASP. The role will also work alongside Corporate Governance to ensure that data security is maintained.

Key accountabilities and main responsibilities

• Develop and maintain security principles for the technology department to follow.
• Ensure we are secure by design in all technology activities and that users only access resources they are allowed to.
• Ensure security governance is embedded and best practices in risk management are followed.
• Scope and planning for service and business continuity on behalf of the technology department.
• Ensure that security vulnerabilities, threats and countermeasures are understood, triaged and activities take place to secure the environment.
• Ensure security assessments and testing takes place.

About You

You will have a good understanding of:

• Managing security within technology
• Risk management
• Microsoft technologies
• Computer hardware/OS/applications
• Mobile technologies
• Networks and TCP/IP

You will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders and work flexibly with the ability to adapt to demand.

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role, you must have the right to work in the U.K

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Cyber-Security, Cyber-Security Technical Officer, Data Secruity, Infrastructure, Corporate Governance, IT, IT Systems, IT and Cyber Security Officer, Data Security Officer, Programme Manager, Programme Officer, Cyber Security Project Officer, Hardware Engineer, Cyber Security Officer.

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident and have some experience of using telephony and video call systems.  
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from home or a remote location if required. 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date: Thursday 27th May 2021 12:00pm 

Interviews: w/c 7th June 2021

The opportunity

Have you got the merchandising ability and the desire to play a critical role in our fight to beat heartbreak forever? 

Do you want to make a big impact most successful charity retailers in the UK? You could be the Assistant Merchandiser we are looking for!
 
About the role

Working within our New Goods Buying and Merchandising team, the Assistant Merchandiser supports the Merchandiser in all aspects of their role. You’ll be responsible for managing store and e-commerce distribution according to the range plan, analysing sales, administrative tasks and managing stock levels.

You’ll be key to liaising with field management and over 700 British Heart Foundation stores, product suppliers, our warehouse, the digital team and many other internal contacts.

Please note that is a fixed term contract for 15 months.

About you

You’ll have previous merchandising experience gained in a retail Head Office environment with strong commercial awareness. You'll also have experience at Assistant Merchandiser level or as an experienced Admin Assistant/MAA looking for the next step.

With strong analytical skills and be highly numerate, you’ll be IT proficient with strong systems and Microsoft Excel skills.

A team player, you'll have strong communication skills and the ability to build excellent relationships with people across the organisation. You'll be highly organised and able to manage a range of tasks with competing deadlines. 

About us

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

 

Interview process

The interview process will consist of two stages and will be held virtually over MS Teams.

The BHF is currently following Government guidelines regarding working from home. Although the role is based in Northampton, the expectation is that once restrictions are eased, we will follow a blended approach between office and home working.

Service Manager – Learning4living – Dual Diagnosis & Supported Living Pathways

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centre’s new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours – Fixed term for 1 year, with potential extension

Salary Grade: £27500 - £30000 per annum

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Key Responsibilities

Services & Staff

• To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living  services

• To be responsible for the management and delivery of the new ‘Hope Supported Living’ housing provision,  proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project – maximising allocations and minimising voids

• To ensure that needs and risk assessments for all potential new residents to ‘Hope Supported Living’ are carried out in line with departmental procedures
• Ensuring ‘Move On’ and ‘Support Plans’ are person centred, maximising potential for service users progression
• To provide consistent and clear line management and leadership to the staffing and volunteer teams
• To work with the Service Manager – ‘Hand Up’, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.
• Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence
• Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills
• Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress
• Networking with other organisations within and out of the “homeless sector” and pulling in their resources and expertise

• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities
• Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes
• Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability
• Monitoring own and team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary
• Participating in training and development opportunities as agreed with the Head of Service Delivery
• To provide regular line management, supervision and appraisal for staff, in line with organisational standards
• To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
• To ensure good practice in the support of the vulnerable adults we support
• To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

• To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement
• To be a leading agency of choice in progressive and preventative support services within the homelessness sector
• To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing
• To offer leading advocacy services
• To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.
• To develop the services to meet the needs of this client group in conjunction with the Service Manager – Hand Up , Skills & Employability Lead and the Head of Service Delivery

• Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management
• To support, encourage and supervise service users who are involved in therapeutic workshops / groups
• Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

• Ensuring service user involvement and a person centred approach are embedded within the team.

• Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.
• Listening to service users and encouraging positive steps towards personal development
• Providing advice, information, practical and emotional support to service users regarding their support.
• Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.
• Regurlarly reviewing and reporting findings of department caseloads
• Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support
• Work closely and collaboratively with support work partner agencies, ensuring a  joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

• All information must be maintained within GDPR regulations
• To be an active and effective Manager, driving the same from your teams
• To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s  policies and procedures
• To ensure Northampton Hope Centre’s values are embedded in the service delivery
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustee’s.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management
• To complete and file required records in line with the requirements from external funding bodies
• To complete reports to the Board of Trustees when requested
• To record, monitor and report on service user progress and outcomes

Other 

• To attend staff meetings as and when required
• To attend relevant training sessions and courses
• Being a member of the Management bank holidays and out of hours shift rota.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Service Manager – Learning4living & Housing

Qualifications

1. A level 5 Health & Social Care or relevant counselling, social work, mental health nursing or substance misuse qualification
2. First Aid certificate

Knowledge

Essential Criteria - Understanding of developing and delivering services within a support setting

Essential Criteria - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing

Essential Criteria - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

Essential Criteria - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner

Experience

Desirable Criteria - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers

Desirable Criteria - Experience of running therapeutic activities and group processes.

Desirable Criteria - Experience in Motivational Interviewing techniques

Desirable Criteria - Awareness of local services

Essential Criteria - Minimum 2 years’ experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting

Essential Criteria - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations

Essential Criteria - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting

Essential Criteria - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting

Essential Criteria - An understanding of mental health conditions

Skills and Abilities

Essential Criteria - Ability to deal with stressful and difficult situations in a calm manner

Essential Criteria - Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users

Essential Criteria - The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders

Essential Criteria - Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required

Essential Criteria - Excellent organisational and record-keeping skills

Essential Criteria - Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines

Essential Criteria - Empathetic and able to relate to staff, volunteers, customers and external agencies

Essential Criteria - To keep composure in the face of emergency and unexpected events

Essential Criteria - Ability to prioritise and manage workload

Essential Criteria - Ability to engage, lead and motivate others

Essential Criteria - A self-starter who is outcome focused and target driven

Practical

Essential Criteria -Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

Head of Strategic Church and Christian Partnerships

Salary: circa £50,000 per annum, depending on experience + good range of benefits-For exceptional candidates, this salary is negotiable.

Contract: Permanent – 36.5 hours per week / Part-time and flexible hours will be considered

Based: Remote Working (UK based only) London or Milton Keynes / Hybrid working after COVID-19 will be considered

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

World Vision’s global strategy is to transform lives in the world’s hardest-to-reach places, empowering every girl and boy to reach their God-given potential. As part of this World Vision UK has embarked on a new era of ambitious transformation and a focus on strategic relationship-led partnerships. Central to this is our role in the global Church, and building strategic long-term, meaningful, and fruitful relationships with Church denominations and networks, Church leaders, and Christian organisations

The new role of Head of Strategic Church and Christian Partnerships will lead a new strategy and team to deliver our ambitions to partner with, work alongside and serve the Church, Church leaders and Christian organisations evermore closely in order that together we can follow Jesus in transforming children’s lives.

You will be a key strategic and externally facing leader, who will bring excellent relationship building abilities, an entrepreneurial and commercial mindset, innovative thinking, a deep passion for serving the Church and the world’s most vulnerable children and prayerful wisdom to deepen engagement with Church denominations, networks, Church leaders, and Christian organisations.

Building on the momentum gained with significant new Church partnerships, the role will lead a new strategy and team, to inspire, build, and enable mutually beneficial partnerships and relationships to:

1. Reach new Christian audiences via networks/large Churches

2. Raise awareness and support for World Vision’s Christian, child-centred, and community-empowering humanitarian and development programming

3. Generate income in excess of £3m per annum over the medium term to enable greater impact for children

4. Engage the next generation of Church leaders with World Vision

The role will be an ambassador for World Vision’s vision and mission, providing prayerful thought leadership and working closely with Senior Leadership and the Board in leading a ‘Circle of Friends’ network that enables opportunities for individuals to engage with and support World Vision.

You will work collaboratively across WVUK, particularly with the UK Church Engagement and Policy & Advocacy teams as well as with the global World Vision partnership, and the Church teams of World Vision Australia, United States and Canada.

Please do consider whether God is calling you to exercise your experience, gifts, and commitment to help every child walk into the hope and future God has for them.

As an active Christian*, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please ‘click’ the link provided to view the full job description.

Please upload your CV and include educational and professional qualifications, a full employment history showing the more significant positions, responsibilities held and relevant achievements. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

*Permitted under Schedule 9, Part 1 of the Equality Act 2010

Closing Date for applications: 6 June 2021

Interview Dates: TBC

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice is available on our website.

No agencies please.

Senior Support Worker (Learning Disabilities)

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative, and diverse teams.

As a senior support worker at Hft you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the registered cluster managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

To be successful in your application you must be able to work in the UK without sponsorship.

Salary: Up to £23,059 per annum
Hours: Permanent, 37.5 hours per week
Location: Shefford , Bedfordshire

What we Offer

Apprenticeships - earn whilst gaining a fully funded Level 3 Diploma in Health & Social Care whilst earning. Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out, but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Free DBS Check.

You need good IT skills and experience of maintaining records to be a success in this role. You also need to be willing to work towards a Diploma in Health & Social Care Level 3 (or equivalent). But above all, if you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you.

A Full UK Driving licence is essential.

Closing date: Wednesday 2nd June 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Senior Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working, etc.

Job title: VCSE Pathways Coordinator
Post no: 402
Working base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Reports to: Project Support Manager
Contract type: Permanent
Salary: £23,000 per annum
Contracted hours: 37 Hours a week
Working days: Monday to Friday
Working hours: To be agreed
Flexibility required: Evenings and/or weekends depending on agreed hours
Checks needed: Enhanced DBS and 2 satisfactory references
Start date: ASAP

About Mind BLMK 
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About the role 
We are delighted to advertise for this new role as part of our growing organisation. The right individual will be able coordinate referrals to help people with their mental health and prevention of suicide. Our ideal candidate will be able to assess individuals needs and be able to tailor support for each person.  This role will be an important link for our relationships with external services and help to break down any access barriers.

Responsibilities include:

• To be the first point of contact to receive referrals from external services including A&E, police, Ambulance, GP and NHS 111 Option 2 for mental health support and for those with suicidal feelings and are in crisis or distress.
• Assess the needs of all referrals and refer individuals to the appropriate service(s) for support. These services will include internal Mind BLMK services, Voluntary sector, and other relevant community groups.
• Promote and raise awareness of this service across the whole Mind BLMK including building relationships with referral organisations and the community and voluntary sector.
• To set up referral routes in to and out of the service which are effective and break down any access barriers.

About you 
Experience

• Working with people with mental health needs to improve their wellbeing
• Working with internal and external colleagues to achieve shared outcomes
• Experience of service promotion and development

Skills, abilities and knowledge

• Knowledge of mental health conditions and how these might present in primary care
• Understanding the wellbeing needs of and working with people with mental health needs, including those from culturally diverse communities.
• Advanced interpersonal and presentation skills
• IT (MS Outlook, Word and Excel and internet).
• Good literacy and numeracy skills.
• Good communication, motivational and negotiation skills.
• Valid driving licence and access to a car for work.
• Knowledge of local relevant organisations, community activities and leisure facilities.

Qualifications and training

• Willingness to work towards relevant qualifications

Entitlements/benefits:

• Annual Leave: 23 days (pro rata)
• Bank Holidays: All (pro rata) as per April to March for each year – usually 8
• NEST pension scheme: Auto-enrolment (employer contributes 3%, employee contributes 5%)
• Health Plan: Optional
• Learning and Development: In-house and external as appropriate for the role.
• Flexible Working: On request (in line with Mind BLMK policy on Right to Request Flexible Working)
• Disability Confident Employer signatory: Mind BLMK has been annually assessed and approved as a Disability Confident Employer (previously “Two Ticks”) since 2008.
• Mindful Employer and Mindful Employer Plus signatory: Mind BLMK has been committed to the Mindful Employer charter since 2008.

If you feel you would be a good fit for this role and would enjoy representing Mind BLMK’s mental health work, then we would love to hear from you.

Closing date: Friday 21 May 2021 @ 5pm

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website, where you can view the full Job Description and download the application form.
Please note, you are not applying at this stage.

No agencies please.

We are seeking an ambitious individual with the skill and vision to empower and amplify the individual and collective voice of our members, increasing the influence and impact of UNSU as a campaigning and representative organisation. 

Principal Duties and Responsibilities of post-holder

1. Leading, supporting or contributing to a variety of projects, campaigns, activities or initiatives as directed by students and Full-Time officers, with a key focus on the organisation of all Students’ Union elections.
2. Coordinate a wide-reaching and compliant election process, ensuring that the Returning Officer and Deputy Returning Officer are effectively supported to fulfil their duties.
3. Provide specialist staff support to the President. This includes but is not limited to preparing them for relevant meetings and supporting the achievement of their objectives.
4. To design and deliver a training programme across all UNSU democratic functions to ensure that chairs and committee members are aware of the scope of their roles, and the functions which exist within their committee and in the wider union to empower their actions and decisions.
5. Work with other staff in the organisation to ensure that the principles of democracy, student-led decision-making and transparency are embedded through all service areas.
6. Ensure that student development pathways and succession plans are widely communicated, and that activities are in place to support students from non-participant through to elected officer roles.
7. Develop and embed our campaigns networks, ensuring that voice from our liberation groups reaches all parts of our organisation and the university.
8. To support UNSU committees, meetings, events as and when appropriate, which will include “unsociable” hours.
9. Contribute to and implement operational plans and departmental objectives by developing strategies to increase students’ understanding of and engagement with SU decision-making functions.
10. Use the outcomes from student-led discussions to inform and develop standing campaigns which are worked on by officers and student representatives, keeping informed of sector wide trends.
11. Participate in strategic planning and development sessions, monitor the impact, outcomes, and success of all UNSU democratic functions.
12. Recruit, train and support NUS Conference delegates, as well as devising a plan engage our democratic work more with our national union.
13. Maintain strong relationships and partnerships with the University, local community organisations, the National Union of Students and other relevant stakeholders.
14. Arrange administrative support for Union Elections and other democratic functions, ensuring that all democratic processes are transparent, operating in accordance with the Union’s governing documents and all other relevant policies.

Academic representation is at the centre of any effective Students' Union. We are seeking an ambitious individual with the skill and vision to develop a sector-leading representation system that empowers our members and delivers visible impact.

Principal Duties and Responsibilities of post-holder

1. Position the Students’ Union’s representation system as a vital feedback mechanism for the University of Northampton, providing respected and trusted customer feedback that influences UoN’s decisions on academic experience.
2. Provide strong and regular support to our Vice President (Education), acting as a coach and mentor so they can achieve their stated ambitions during their year in office.
3. Champion an evidence-based approach to our representation activity, working with the Insights Coordinator on larger pieces research projects.
4. Ensure that the SU communicates in a clear, bold way to our students, the University and internally on academic representation matters.
5. Lead on communication and events which celebrate the impact of our representation work.
6. Be responsible for writing the annual Academic Representation Impact Report.
7. Work with the UoN Graduate School to improve our impact on postgraduate research academic experience.
8. Lead the design and delivery of our Course Representative training programme, ensuring that Reps are empowered to represent with confidence and independence, and know when they need to communicate with the SU and access support.
9. Support the Vice President (Education) to consult and feedback to Reps as appropriate, ensuring that matters of importance are discussed widely and in a timely fashion.
10. Consult with the Vice President (Education) and ultimately write the SU’s annual Academic Review, ensuring we set out a clear vision for improvements to the academic experience for UoN students each year.
11. Provide coaching and mentoring support to Faculty Reps ahead of their faculty level meetings, ensuring they are well briefed and ready to be effective.
12. Be the main SU Staff support for all University-level academic meetings.
13. Work alongside the Student experience Manager (Voice) to create an effective democratic structure for Student Voice in the area of education.
14. Run events that allow reps to network, share ideas and hold the Vice President (Education) and Faculty Reps to account for the work that they do on students’ behalf.
15. Ensure that the SU embeds the relevant functions within SUMS (Students’ Union Management System) into how we support academic representation activity.