Mind BLMK are pleased to announce we are recruiting for a Project Support Manager (maternity cover) to join our growing team.

Job title: Project Support Manager
Post no: 380
Start date: ASAP
Working base: Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Reports to: Operations Manager
Contract type: Fixed term for 12 months (maternity cover)
Salary: £27,000.00 F.T.E (actual salary £23,351.35 per annum)
Contracted hours: 32.0 hours per week
Working days: Mondays to Fridays
Checks needed: Enhanced DBS and 2 satisfactory references

About Mind BLMK

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About the role

This is an exciting and varied role that requires excellent organisation skills, line management experience and the ability to adapt and problem solve in a fast-moving environment.

You will support existing operational projects as well as support the launch, implementation and incorporation of new projects across the organisation; working in a targeted and flexible way as directed by the Operations Manager; to provide Mind BLMK with the capacity to establish new services and adapt existing services in the most cost-effective and time-efficient way.

About you

As a values driven organisation, we would like to hear from candidates who have a passion for providing crucial mental health and wellbeing services at the community level. You will be managing teams across the BLMK region delivering a variety of services and will need excellent communication skills to effectively oversee and develop key services within Mind BLMK. Due to Covid-19 this role will require a flexible approach to work. This may include homeworking, office working and community-based working.

If you have a passion for working in mental health and possess the required skills we would love to hear from you.

Closing date: 5pm on Friday 12 March 2021

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website, where you can view the full Job Description and download the application form.
Please note, you are not applying at this stage.

Mind BLMK is a Disability Confident Employer and has been committed to the Mindful Employer charter since 2008.

No agencies please.

2 positions;

1xBedford Location

1x Luton location

NOAH Enterprise is a charity that helps homeless and disadvantaged people to improve their lives by providing emotional and physical care, training in employable skills and work experience opportunities in our charitable businesses. We are truly driven by our values of Care, Compassion and Commitment, which have their roots in Saint Vincent de Paul, whose life was the inspiration behind the founding of NOAH.

Due to the growth in demand and the success of our services in meeting the needs of the people we serve, we are seeking to recruit a Project Supervisor who will live out our core values in managing and organising our training and employment programs across Central Bedfordshire and Bedford.

Working as part of a strong team across NOAH to support people in moving away from homelessness and into sustainable living through employment, you will develop and supervise the delivery of high quality training and employment programs that meet the needs and aspirations of the people we seek to serve.

Duties,

• Set up new courses.
• Carry out interviews and inductions for new participants.
• Timetabling rooms and staffing to achieve course outcomes and targets.
• Management of external contractors against quality benchmarks and achievement targets
• Day to day running and supervision of Bedford and Central Bedfordshire based projects.
• Working with businesses and partners to arrange visits, talks, mock interviews, work placements and other activities.
• Provide course management, and manage mentoring and support for Bedford, and Central Bedfordshire based programmes..
• Manage quality assurance to meet or exceed funders expectations.
• Write end of project reports in consultation with the Academy Training Manager
• Ensure the smooth day to day running of activities within the project by providing supervision and administrative assistance and support where necessary.
• Manage the internal and external referrals process for Bedford and Central Bedfordshire based projects
• Monitor attendance on all courses, follow up on non-attendance and take appropriate action to ensure maximum attendance and completion on all courses
• Set up and deliver mentoring session to monitor and support candidates progress on courses
• Book staff, volunteers and customers onto training and development activities as requested through approved processes.
• Responsibilities: Operational management of Bedford and Central Bedfordshire based training programmes
• Day to day supervision of Bedford and Central Bedfordshire based training programmes
• Monitoring courses and programmes against targets and putting actions into place where appropriate.
• Quality assurance of all programs.
• All record keeping, reporting, and general office management related Bedford and Central Bedfordshire based training programmes

Application is via CV and supporting statement, submitted via our website.

This exciting opportunity is suitable for an individual who shares our core values of care and compassion, and who can work with initiative in a fast-paced project management environment.

NOAH Enterprise is a charity that helps homeless and disadvantaged people to improve their lives by providing emotional and physical care, training in employable skills and work experience opportunities in our charitable businesses. We are driven by our values of Care, Compassion and Commitment, which were inspired by Saint Vincent de Paul, and led to the founding of NOAH and its humble service of those in need.

This pivotal role is based at the heart of our Training and Employment Academy in Luton. The successful candidate will work as part of our team delivering projects that change lives for the better. It is a permanent full-time role (Part-time considered) suited to an individual who shares our core values of care and compassion and who can work with initiative in a fast-paced project management environment.

The ideal candidate for this role will have strong IT, planning and prioritisation skills. They will be committed to providing excellent customer service which appropriately reflects our organisational values, and the value that we place upon each individual who accesses our services.

It is essential that applicants are committed to the core values of care, compassion, commitment and love of the people we work with. Successful candidates will seek to serve those that we support and will be able to demonstrate this at interview.

Applications are via CV and supporting statement form, which you can find on our website.

Application Deadline: 15/03/2021

SEO Specialist

£27,158 pa + good range of benefits. Salary is negotiable for exceptional and highly skilled candidates.

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes (currently working from home)

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 70 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking to develop in your career as a digital specialist AND make a difference?

World Vision is launching a new website to better deliver its organisational priorities. This will be fast, mobile-first and build on digital best practices. Website content curation is moving from a centralised web team supporting the organisation, to one where the wider organisation increasingly takes ownership of creating, updating and maintaining day-to-day content. The SEO Specialist’s role is to support this strategic change - by implementing technical SEO and supporting teams as they learn to use the CMS and build digital capability. A better online user experience that inspires our audiences means World Vision can reach more of the world’s most vulnerable children.

You will have experience of on-page and off-page SEO, including technical search engine optimisation tactics, crawl budgets, indexability issues, and be capable of identifying ranking issues, such as indexation, site speed, architecture, redirects, structured markup etc. You therefore need to be adept at working autonomously and taking initiative. You will closely collaborate with our SEO agency and website development team to implement on-page and technical SEO recommendations. This includes supporting the technical SEO roadmap and strategy, and ensuring recommendations from technical reports and site audits are implemented (e.g. link building recommendations, fixing internal broken links, external spam links etc.).

You’ll also be confident using web content management systems, with experience in creating or editing web pages that follow digital best practices, knowledge of HTML and CSS, and be comfortable using Google Analytics and Google Console.

By reviewing and editing web pages, you will support teams, ensuring they follow digital best practices. You will also provide training and coaching, building their capability to create webpages in the CMS and implement on-page SEO. This means you will have excellent interpersonal, relationship building and stakeholder management skills, with strong communication skills and an eye for detail. For non-CMS users, you will create and update pages on their behalf.

So, if you’re a digital specialist looking for an exciting new challenge that will deliver real transformation for a vital cause – this could be the role for you!

In addition to the salary indicated, we offer good benefits including pension, generous holiday entitlement, flexible working, including some home working long term and free parking.

Applicants do not need to have a Christian faith, but must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

Please click the link provided to view the full job description.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 8th March 2021

Interview Dates: W/C 15th March 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice can be viewed on our website.

No agencies please.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum

37.5 hours per week, permanent

Ref: 21934

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across – Central England CPA 1 geographical areas include: Bedfordshire & Buckinghamshire, Northamptonshire, Lincolnshire, Leicestershire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads in a fast pace environment.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England regions of Northamptonshire, Bedfordshire, Buckinghamshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please visit our website via the button below quoting the reference number 21934.

Closing date: 8 March 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, please contact our HR Service Centre to make alternative arrangements.

Job title: Floating Support Worker (Peer or Recovery worker)
Post no: 376
Start date: As soon as possible
Working base: Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Reports to: Mental Health Recovery Coordinator
Contract type: Permanent
Salary: £17,893.20 F.T.E. (actual salary £7,254 per annum)
Contracted hours: 15.0 per week
Working days: To be arranged
Working hours: 3 hours per day – five days per week (to be arranged)
Flexibility required: Occasional evenings and/or weekends to attend events/meetings
Checks needed: Enhanced DBS and 2 satisfactory references

About Mind BLMK 
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About the role 
We are looking for a Floating Support worker who can use their own experience to support our service users on their recovery journey. This will involve facilitating support groups and making welfare calls to help ensure individuals gain and maintain their positive mental wellbeing. The successful candidate will provide flexible support to all Mind BLMK services across Bedfordshire, Luton and Milton Keynes.

About you

• Own personal lived experience of mental health challenges (for peer workers only)
• Experience of working within a small service within a wider organisation, including delivering a service against performance targets.
• Ability to establish and maintain constructive working relationships with a wide range of people.
• Knowledge of promoting a service
• IT skills (MS Outlook, Word and Excel and internet)
• Good literacy and numeracy skills
• Good communication, motivational and negotiation skills.
• Ability to travel between locations using own or public transport.
• Have an understanding the wellbeing needs of and working with people with mental health needs, including those from culturally diverse communities.

Closing date: 5pm on Tuesday 9th March 2021

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website, where you can view the full Job Description and download the application form.
Please note, you are not applying at this stage.

Mind BLMK is a Disability Confident Employer and has been committed to the Mindful Employer charter since 2008.

No agencies please.

We have a new opportunity for an experienced, enthusiastic Administrator to join our team at NOAH, providing support for HR, the Senior Management Team and Business Assurance functions.

NOAH Enterprise is a charity that helps homeless and disadvantaged people to improve their lives by providing emotional and physical care, training in employable skills and work experience opportunities in our charitable businesses. We are driven by our values of Care, Compassion and Commitment, which have their roots in Saint Vincent de Paul, whose life was the inspiration behind the founding of NOAH.

The main duties of the role are to provide high quality administrative support for the Business Operations Manager, Senior Management Team and HR function across the organisation. The post holder will also provide administrative assistance for the Business Assurance function.

This is a varied and responsible role which requires experience in HR administration and office management. The successful candidate will have experience of organising meetings and producing supporting paperwork, including producing agendas and taking minutes and actions.

The postholder will have excellent communication and IT skills, and the ability to prioritise their workload and work to deadlines.

Main duties and responsibilities:

• Maintain complete and accurate HR and staff records in accordance with the organisations processes and policies
• Administration of the recruitment process, creating paperwork and ensuring new starter files are complete
• Assisting with vetting information for new starters – DBS checks and reference requests
• Provide day to day administrative support for the Business Operations Manager and other departments as required
• To schedule Senior Management Team meetings and booking meeting rooms
• To produce agendas and collate documents for Senior Management Team meetings
• To take and distribute minutes and other documents for Senior Management Team meetings
• Produce reports and information as required on a regular or bespoke basis
• Develop and maintain accurate databases, spreadsheet, records & systems in order to provide accurate statistical and monitoring information for reporting purposes when required
• Assist in Business Assurance management, ensuring policies and procedures are regularly reviewed and updated
• Undertake any other duties as may be reasonably requested by the Business Operations Manager and/or the Senior Management Team

We are looking for someone with the following skills and experience:

• Office Administration / HR qualification
• Significant administrative / secretarial experience including developing, implementing and maintaining office systems and handling sensitive information
• Experience of organising meetings and producing supporting paperwork, including agendas and taking minutes and actions
• Experience in HR administration and / or office management
• Experience of using online platforms such as Zoom and Teams
• Excellent IT skills with experience of using databases and Microsoft software in administration
• Strong written communication skills
• Excellent organisational skills and ability to undertake multiple tasks within deadlines
• Good understanding of administrative processes and procedures
• Familiar with data protection and GDPR regulations
• Attention to detail and process-orientated
• Ability to prioritise workload and work to deadlines
• Strong team player and inter-personal skills plus must be comfortable to work on own
• Takes a proactive approach to problem-solving. Solution focused
• Able to communicate and engage effectively with a range of people at all levels, including internal staff and external stakeholders
• Understanding of proper handling of sensitive information to maintain confidentiality

​The work of NOAH Enterprise is founded upon a Christian ethos and it is expected that the postholder will respect this ethos.

Contract: Part Time – 21 hours per week, permanent role
Salary: £23,067 - £25,941, pro rata (actual salary for 21 hours £13,840 – £15,564)
Location: Home-based until at least April 2021. Normally based in Milton Keynes.

The Organisation
The Open University Students Association serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The OU Students Association is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy.

The Job
As part of the Student Volunteering and Representation team, the Administration Assistant will provide high quality administrative support to the Head of Student Volunteering and Representation and wider team over a number of projects; supporting our recruitment processes for volunteer management, contributing to achievement of our volunteer strategy and representation action plan.  The post holder’s duties will include typing and proof reading documents such as handbooks and training materials; updating and maintaining the volunteer database; scheduling internal meetings, producing agendas and taking minutes; arranging student workshops and training sessions including providing assistance with their organisation and delivery; contributing ideas for events and projects and supporting our large team of volunteers and representatives to have an excellent experience with the Association. The role requires excellent communication skills when responding to student calls, emails and other correspondence as well as a friendly and approachable manner.  As an organisation and team we are committed to Equality, Diversity and Inclusion, and we expect all staff to be passionate about removing barriers to participation and to advocate for minority groups.

The Person
You will be educated to GCSE standard and have experience of office administration and be used to operating in a busy, person-focused environment. You should be a self-motivated and hard-working team player with good organisational and communication skills. You will be adept in using a range of online and Microsoft based tools, as a quick learner who can intuitively use new IT systems and packages, you will feel at ease creating materials for use on our website and social media. You should be flexible and adaptable with a positive approach and excellent interpersonal skills. You should be able to plan, prioritise and manage your own time and workload. If this describes you and you’re looking for a challenging and varied administration role in a stimulating, friendly and unique environment, then this is the role for you. Come and be part of a passionate team with the motivation to remove barriers to participation for our diverse student body and who strive to provide a range of exciting opportunities for students to develop their skill, have an impact, meet new people and have fun!  A full person specification can be found in the further particulars below.

How to apply
No CVs will be accepted. An OU Students Association application form and a Job-Related Information pack containing the role description and person specification can be found via clicking Apply Now.

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. Applications from candidates with protected characteristics are welcomed.

Closing date for applications: 9am on Monday 8th March 2021.

We are currently experiencing a high demand for our job vacancies, therefore, may decide to close this job early should we receive high quantities of applications. If you are interested in applying for this role, we therefore encourage you to submit your application early to avoid disappointment.

In this role, you will be providing operational management of a HIV Social Support and Sexual Health Promotion Service and an HIV prevention service targeted at People Living with HIV (PLWHIV) and high risk groups.

The Service Manager will be responsible for managing the delivery of the two contracts and the attached staff, ensuring that the region benefits from high quality services targeted at high risk groups including Black Minority Ethnic communities, men-who-have-sex-with-men (MSM), Young People and PLWHIV.

These services comprise of two separate Local Authority contracts in Hertfordshire and Luton. The Hertfordshire contract will be for 4 days a week and the 5th Day is for the Luton contract.

Registered Cluster Manager

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a registered manager with Hft and you’ll develop your social care career with one of the leading names in the learning disabilities sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.

You’ll be managing teams of people and using Hft’s unique, person-centred model to support adults with learning disabilities, enabling them to lead enjoyable, fulfilling lives. We give our registered managers significant accountability and opportunity. This is a key role and you’ll have a wide range of responsibilities across several different supported living and residential support services.

Salary: £30,462 pa rising to £31,499 pa upon registration and successful completion of probationary period

Job Type: Full time, 37.5 hours per week

Location: Langford and Shefford, Bedfordshire

Requirements:

This is a demanding role for someone who is ready to step up and take their leadership and management skills to the next level. You need to have a Diploma in Leadership for Health and Social Care and Children and Young People Level 5 or equivalent. If not, you will need to be able to achieve this, with our support, within your first 12 months. You’ll also need experience of working with adults with learning disabilities, ideally with people with complex needs. Experience of supervising and managing a team is essential.

You’ll need to ensure that support from your registered services meets all the relevant fundamental standards and you’ll need to demonstrate you understand your legal responsibilities and know what to do to ensure a service is compliant.

A full, current UK/EU driving licence is also essential. Please note: this role covers our residential services in both Langford and Shefford.

What we Offer

The career development opportunities are excellent. With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills and expertise needed to support others to live the best life possible. Your registration and induction process will start as soon as you join

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance. Apprenticeships - gain a fully funded Level 5 Diploma in Health & Social Care whilst earning. Free DBS Check.

Closing date: 10th March 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Registered Manager, Service Manager, Charity, Charities, Third Sector, Registered Cluster Manager, Social Care, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Learning Disabilities, Senior Support Worker, etc.

Ref: 97048

Response Organisation is the largest mental health charity in Oxfordshire and we have recently expanded into Aylesbury!

Support Worker - £18,727 - £19,771 per annum

- 25 days holiday + bank hols
- Free parking on site
- Employee Assistance Programme
- Social Events throughout the year
- Discounted shopping
- Cycle to Work Scheme
- Subsidised Gym Membership
- Training and Development
- Auto Enrolment Pension Scheme
- £500 Refer a Friend Bonus Scheme

Do you have the desire to help change lives and an interest in mental health?

Response provides a range of support to people that experience severe and enduring mental health needs, and we are looking for people to join our new team to work within our new 24/7 supported home in Aylesbury that opened very recently. We are looking to recruit a support worker who can assist with the day-to-day recovery of the residents and encourage them to live independently.

Our main priority for these roles is to find people that can live our values every day. Experience within a care or mental health setting is desirable, qualifications are advantageous, however, we have a Learning & Development team who are happy to support you and your personal development and work to progress your career with us!

Above all, we are looking for people that share our values below and want to make a real difference to people’s lives:

Caring – Our residents are the heart and soul of all that we do, we provide person-centred care that enables residents to live a life worth living. We believe that differences should be celebrated, and each resident’s uniqueness enhances not only our community, but also the support we provide.

Safe – Honest and open relationships help to make all of our residents feel safe, and we provide a safe place for recovery for as long as a resident may require.

Creative – Continuous learning from one another is key. When working with a resident at their own pace there is/ are many ways to get creative with how they are supported.

Aspirational – Recovery is focused on what a resident can do, not what they can’t.

The duties within any role vary from day to day. Our residents are individuals and they all deserve to be treated as such. Some of the core duties within the house will include: supporting, encouraging and prompting residents with their medication; taking part in a range of activities during key working sessions with residents whilst helping them to achieve their aspirations; ensuring house rules are kept and adhered to as well as providing a safe and respectful environment.  You will be required to work 37 hours per week across equally distributed shifts that will include weekends and sleep-ins (additional to basic hours). We will consider part time applicants, however, applicants must be able to work a variety of shifts that include early mornings, late nights, sleep ins and weekends. Salaries vary depending on the role and experiences.

If this Support Worker sounds like the role for you then please click ‘Apply’ today! We’d love to hear from you!

Buckinghamshire Mind works to support and represent people with mental health problems living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with national Mind we will not give up until everyone in our community gets the respect and support they need.

Post Title: Crisis Services Manager

Reports to: Head of Operations

Salary: £30,000 per annum

Contract: Permanent

Hours of Work: 37 hours per week

Some flexibility on working pattern with a minimum of 2 evening shifts per week (Wednesday and Thursday or Friday). The remaining hours to be worked throughout the week. Exact shift pattern to be agreed.

Holidays: 25 days per annum, plus 2 wellbeing days, plus bank holidays (pro-rata)

Pension: Auto-enrolment scheme in place

Probationary Period: Six Months

Place of Work: Across Aylesbury (Whiteleaf Centre and Ashton House) and High Wycombe (Buckinghamshire Mind High Wycombe Office) in line with the agreed shift pattern.

In line with Covid-19 guidance there will be a mix of face-to-face service delivery and working from home until restrictions are lifted.

Please note: From April 2021 is anticipated that further funding will become available to expand the service in High Wycombe to run 7 days per week.

ABOUT THE SAFE HAVEN SERVICE

The Safe Haven offers a welcoming, safe, friendly and non-stigmatising environment for people to access in times of out-of-hours crisis’ and as an alternative to A&E, or secondary mental health care. It offers a safe place for emotional support, resilience building and person-centered support. Its aim is to deliver the following key outcomes: -

• To provide a calm and welcoming environment for those people facing out-of- hours mental health crisis’ as an alternative to emergency departments.  
• Treat service users with respect and provide personalised support focused on individual need.
• To prevent the escalation of a mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
• To raise service user awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
• To increase the independence and self-management skills of those people accessing the service.

ABOUT THE ROUGH SLEEPER INITIATIVE

The Rough Sleeper Initiative (RSI) is delivered by several partner organisations, including Buckinghamshire Mind. The RSI supports individuals identified as rough sleeping, or in temporary housing in Aylesbury.

Buckinghamshire Mind’s Mental Health Support & Liaison Worker (MHSLW) is situated within the Rough Sleeper Initiative. The MHSLW provides personalised asset-based support to improve mental well-being and prevent mental health crises becoming a barrier to long-term housing solutions.

PURPOSE OF THE ROLE

The Crisis Services Manager will be responsible for the ongoing operational management and mobilisation of the anticipated future expansion of our Crisis Services. Additionally, they will provide line management to the Safe Haven Team Leads and the Mental Health Support & Liaison Worker.  They will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

They will have significant experience of supporting and coaching staff working in challenging environments with adults with challenging behaviour and complex needs.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends.

The Crisis Services Manager will be required to work collaboratively with the Head of Operations and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of Buckinghamshire Safe Haven and Buckinghamshire Mind’s contribution to the Rough Sleeper Initiative, including ensuring the achievement of all key performance indicator targets. They will have responsibility for ensuring Crisis services operate in line with organisational H&S processes and procedures and will be a member of the H&S committee.

SUPERVISION, TRAINING AND SUPPORT

• Supervision is provided by the Head of Operations on a regular basis.
• Buckinghamshire Mind has a system of annual appraisals.
• Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.
• Buckinghamshire Mind is a Mindful Employer.

KEY RESPONSIBILITIES

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Operational Management

• To oversee the management of the Safe Haven and Rough Sleeper Initiative services in line with organisational values and service quality expectations.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators) from Crisis Service delivery.
• To provide effective line management supervision to the Safe Haven Team Leads, the Mental Health Support & Liaison Worker including coaching and performance development.
• To collaborate with the Head of Operations and the HR Manager to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets.
• To mobilise the expansion of future crisis services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Safe Haven Team Leads to ensure adequate and appropriate staffing at all times within the Safe Haven service.
• To work closely with the Finance Manager to ensure the Safe Haven Services are delivered within the available budget.

Partnership Working

• Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop and promote both the Safe Haven services.
• Manage the Mental Health Support & Liaison Worker to fully contribute to the Rough Sleeper Initiative partnership meetings and provide an interface to other Buckinghamshire Mind services.
• Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams, SCAS and GPs, around inward and outward referrals.
• To attend and contribute towards meetings pertaining to patient care on behalf of the Safe Haven service, to ensure collaborative multi-agency working.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.

Quality and Compliance

• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, GDPR and Professional Boundaries.

• To embed all operational policies across managed services in line with a consistent organisational approach.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.

Quality and Monitoring

• Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Head of Operations.
• Ensure that all managed services are effectively informed by service user feedback.
• Keep up to date with best practice and contribute to the continuous improvement of the service.
• Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
• Produce regular service summary reports.
• Attend and contribute to H&S committee meetings.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role involves out of hours working and a willingness to work flexibly is required.
• To keep line manager informed about other projects, events and related issues regarding Buckinghamshire Mind’s managed services.
• To prepare for supervision and use it effectively.
• To work in a flexible way to take on other responsibilities as appropriate.

NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract to access premises and read and upload patient notes.

PERSON SPECIFICATION

The person specification seeks to define a person most likely to be suited to the job of Crisis Services Manager.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Requirements

Qualifications and experience

• Managing services for vulnerable people in a service delivery organisation. (E)
• Excellent people and project management skills and significant experience of supporting and managing staff. (E)
• Experience of working in the voluntary sector. (D)
• Experience of working within a mental health crisis service or similar (E)
• Experience of working within a homelessness service. (D)
• Experience of motivating, developing and training staff. (E)
• Successful track record in performance management of staff. (D)
• Experience of creating and implementing safety and risk policies and procedures. (E)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (E)
• Experience of report writing and presentation. (D)
• Supporting people with mental health problems. (E)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety. (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including confidentiality and safeguarding. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with a range of external stakeholders. (E)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Ability to work independently with minimum support. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. (E)
• Willing to undertake training and development. (E)
• Has a full driving licence and use of own vehicle (work related mileage will be paid) (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

To apply, please send the following 2 documents:

- CV

- Supporting Statement (explaining how you meet each criteria in the job description)

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.  

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox and SIG Investments.

Project CATE (Community Action to Thrive & Enable) is a 12-month pilot service to provide a specialist outreach service in Bedfordshire to work with wider partners as part of the Conditional Caution Pathway. Its purpose is to help bridge the current gap in providing much needed access into current provisions and enabling engagement for a complex and extremely hard to reach group of vulnerable women and ensuring they remain engaged.

During this 12-month fixed term contract, the Specialist Women’s Support Coordinator (SWSC) will receive referrals from You Turn Futures and wider partners, to offer additional trauma-informed wraparound support coordination and all the expertise and specialist knowledge of SIG Penrose in supporting vulnerable women who:

• have a history of drug and/or alcohol misuse
• a history of offending or who are at risk of offending
• are at risk more widely from exploitation

Working with the Service Manager and Senior Management Team, you will support the implementation of this new pilot service, identifying potential issues and proposing solutions. You will adopt a strength-based, non-judgmental approach with the clients you support, whilst also being vigilant on identifying and managing risks, including safeguarding of vulnerable adults and children.

To be successful in this role, you will have proven experience of working with women in a residential or outreach setting and/or with women with multiple and complex needs. You will be passionate and motivated to help vulnerable people make positive and lasting changes to their lives and a belief that everyone can turn their life around regardless of past or present circumstances.

Key Responsibilities:

• Provide support to ensure that the pilot service is delivered in line with contractual requirements, and all contractual and legislative requirements are being met.
• Ensure that all Service Users have appropriate recovery and support plans completed in a timely fashion and are monitored and reviewed at regular intervals or as required
• Have a proactive approach to rehabilitation, resettlement, recovery and safeguarding practice and ensure the methodology of Psychologically Informed Environments is adhered to and implemented across the service.
• Support and encourage Service User Involvement and Engagement locally and at the wider organisational level initiatives.
• Provide support in the planning and maintaining the Service’s budget and report on budget variances including the use of service user’s engagement budget, and collection of outstanding invoices.
• Support the Service Manager in building and maintaining close links and good relationships with local community groups and representatives ensuring that the local partners have a good understanding of the purpose and working of the scheme.

Experience Required:

• Minimum NVQ Level 3 in Information, Advice and Guidance or equivalent
• Experience of working with vulnerable individuals who may have mental health issues / substance misuse / learning disabilities / challenging chaotic behaviours
• Working knowledge of supporting women with multiple needs
• Understanding and support in harm minimisation
• Experience of working with women and/or women’s services
• Excellent interpersonal skills with the ability to build effective relationships, demonstrate empathy and be non-judgemental,
• ICT competency and experience of Case Management Systems
• Ability to monitor, analyse and report on large volumes of data
• Experience of identifying and managing risk
• Ability to Multi-task, prioritise and organise self and workload.

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

The Harrys Rainbow vision is to provide bereaved children the support they need today for a brighter tomorrow. We recognise the need for a dedicated person to provide support to bereaved families and are therefore seeking a Family Liaison Officer. As the first and main point of contact for all enquiries, from members of the public, schools, and other professional services relating to bereavement support for children and their families, you will have a minimum level 4 qualification as well as experience in working children and families. Responsible for, and the main point of contact for all beneficiaries, the Family Liaison Officer assesses all registration requests and support requirements for bereaved children and their families. This includes organising all beneficiary activities from facilitated groups to the booking of short breaks at the Rainbow Retreat. Harry’s Rainbow are committed to the Safeguarding of children, young people and vulnerable adults.