Post Title: Talking Therapies: Operations Manager

Contract: Permanent

Reports to: Head of Operations

Responsible for: Suicide Bereavement Liaison Support Worker

Part Time Counsellor

Online Counselling Coordinator

Counselling and Office Administrator

Volunteer Counsellors

Salary: £30,000 per annum pro rata (£24,324pa actual for 30 hrs)

Location: Aylesbury, or High Wycombe offices and some home working required.

Hours of Work:  Part-Time 30 hours per week

Holidays: 25 days p.a. pro rata plus bank holidays and 2 additional wellbeing days pro rata

Probation: 6 months

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind was founded in 1914 as Buckinghamshire Association for Mental Health. The charity is independent and responsible for its own governance and income generation. We are proud to be affiliated to national Mind (the leading mental health charity in England and Wales) and to play our part in a diverse network of over 140 other local Mind associations.

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Working from offices in Aylesbury, Chesham and High Wycombe we provide high quality services to some of the most isolated and vulnerable members of society. Services include wellbeing activity groups and peer support, older adults' dementia support, Safe Haven crisis service, befriending, community partnership outreach services, peer support in schools’ projects, employment support and counselling.

Buckinghamshire Mind has over 500 volunteers (including 16 volunteer counsellors, 400 peer ambassadors/mentors in schools and over 100 in befriending partnerships). These dedicated individuals support our passionate staff team alongside an active service user council, who all ensure our services are tailored to need and are of the highest quality. 

Purpose of the Role

This is an exciting time of growth and distinction for our Charity. We delivered our 2016-2019 strategic goals boldly and ahead of schedule and are currently pulling together a new strategic blueprint for the future. This role supports our vision for our strategic ambitions to enhance, develop and expand our Talking Therapies services.

The current services comprise our busy, well-established face to face and Online Counselling Services and a highly regarded Suicide Bereavement Liaison Support Service.

This is a Senior Operational Management position in a thriving organisation and requires an experienced counselling practitioner who is BACP, UKCP or BPS accredited. This role would suit an experienced practitioner/therapist who is looking for a more managerial, influencing role which includes budget, income generation, line management and service design responsibilities.

It is essential that applicants have experience and practice of mentoring trainees, assessing clients, delivering counselling, facilitating supervision and working in an income generation/business model organisational setting. They will also need to demonstrate a willingness to embrace and develop a broad range of counselling business models and short-term counselling modalities. Additionally, applicants will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

The successful candidate will need to demonstrate high levels of professionalism, leadership and management skills. Close liaison with the Head of Operations, Finance Manager and the Counselling and Office Administrator will be an integral part of the role.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Line management

• Provide effective monthly line management to 1 x part time Counsellor, 1 x Suicide Bereavement Liaison Support Worker and 1 x Counselling and Office Administrator and a team of Volunteer Counsellors.
• Line Management tasks will include; coaching and performance development, probation reviews, 1:1’s, supervisions, team meetings, annual appraisals, development plans, identifying training opportunities/needs and responding to ad-hoc support requests.
• Ensure staff understand and follow organisation and department policies and processes, including prompt and accurate completion of assessments and other administrative tasks.
• Ensure excellence in the recruitment, training and ongoing support of volunteer counsellors including organising an annual volunteer development calendar and a celebration event.
• Supervise groups of (up to four) volunteer counsellors and support/manage the remainder of the volunteer counsellors to access their own supervision and external support.

• Support the Head of Operations to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

Service day to day management

• Coordinate, manage and lead a safe, professional and accessible Talking Therapies suite of services.  
• Develop and review appropriate contracts, policies and procedures, including referral, cancellation, assessment, financial and administrative procedures.
• Ensure all staff have read and understood and adhere to said policies and contracts.

• Ensure the Counselling and Office Administrator carries out the following duties:

• Allocate/book in clients for assessments;
• Allocate/book in clients to suitable free counsellors for start dates
• Maintain and manage the counselling and suicide bereavement waiting list including client record systems in line with GDPR.
• Ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics monthly.
• Responds to information requests from staff, clients or external organisations efficiently in a timely manner.
• keeps bookings/diaries/room allocations up to date and keeps clients informed of where they are within any waiting lists (if appropriate).

• Hold regular team meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications.
• Ensure counselling is carried out in a safe physical and/or online/telephonic environment, including providing staff cover whilst physical counselling taking place or on call cover for debriefs.
• Ensure Buckinghamshire Mind retains organisational membership of BACP and adheres to BACP ethical framework for the counselling professions.
• Assist with any allocation of complex clients to the right ‘counsellor’ - as far as is practicable.
• Ensure client assessments are carried out face to face wherever feasible (or requested) or ensure that - for online or telephone assessments - counsellors are suitably experienced and have had the right training to carry our remote assessments.  
• Ensure that the counsellor’s ‘counselling contracts’ are kept up to date, that all counsellors have clearly explained the terms and conditions of service to clients who have signed the relevant administration forms and have agreed to have their fees collected as agreed. 
• Manage income from counselling clients either via card, charity checkout or similar and ensure all money fees are kept surely and banked where appropriate.
• Ensure all client records are kept in line with all Bucks Mind GDPR policies and procedures. 
• If fees are a barrier to support for clients, ensure counsellors have significant knowledge to be able to refer elsewhere to alternative free support where appropriate (such as CBT via Health Minds).

Operational Management

• Work with the Head of Operations to manage the Talking Therapies services across the organisation effectively and in line with organisational values and performance KPI’s.
• Develop and implement a business plan and a sustainable business model for our counselling services.
• Attend and participate in quarterly contract review meetings with Public Health for the monitoring of the pilot Buckinghamshire Suicide Bereavement Support and Liaison Service.
• Monitor grants and collect evidence against KPI’s for end of grant/funding reports and evaluations – write up reports in collaboration with Finance Manager.
• To interpret performance and impact data and be responsible for reporting against service targets to the Head of Operations as and when required.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets from service delivery.
• To support the Head of Operations to mobilise new services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop service provision for people with mental health needs.

Financial Management

• Manage the counselling budget, including forecasts and income targets; collaborating with the Finance Manager and the Head of Operations as required.
• Client fee generation; ensuring all counsellors follow protocols and adhere to policies regarding fees.
• To work with the Head of Operations to ensure sound day to day financial management and work within agreed operational budgets; contributing to the annual budgeting cycle.
• Offset any gaps/shortfalls in counselling income generation forecasts by writing, or assisting in writing bids, for grants and trusts fundraising.

Quality and Compliance

• To be the designated Deputy Safeguarding Lead – training will be given.
• Ensure Safeguarding is maintained within services and carry out investigations in consultation consult with Safeguarding Team, as required.
• Ensure any counselling, suicide bereavement visitors to Bucks MIND properties are aware of building H&S procedures and provide induction (and PPE) where appropriate.
• To support the Head of Operations to draft and update operational policies (as pertaining to talking therapies services) when required and ensure a consistent approach throughout the organisation.
• Ensure all staff and volunteer teams are issued with and understand the use of personal alarms and where appropriate lone working procedures. 
• Ensure that client complaints are investigated and dealt with appropriately.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision; responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.
• Review client evaluation and feedback to maintain and improve provision of service. 
• Use client evaluation as evidence of efficacy of service for funding opportunities.

Organisational

• Attend Operational Managers meetings and action tasks as appropriate.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.
• Work alongside line managed staff; establishing proactive working relationships
• Work closely with HR and Finance Manager to ensure operational issues are co-managed effectively.
• Assist the Head of Operations to produce a quarterly Operations reports for the Board of Trustees.
• Keep the Head of Operations fully informed of matters relating to operational delivery.

• To support the Head of Operations in the delivery of the organisational strategy with the aim of ensuring the sustainability of Buckinghamshire Mind.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role on occasions involves out of hours working and a willingness to work flexibly is required.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Buckinghamshire Mind Talking Therapies: Operations Manager.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your CV as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Qualifications and experience

• 5 years post counselling qualification experience (E)
• Recognised qualification in counselling or psychotherapy (Level 4 two-year diploma minimum) (E)
• Significant experience of client assessments (E)
• Minimum of certificate in counselling supervision or equivalent experience (for example approx.10 years of counselling experience.) (E)
• BACP accreditation/UKCP reg or equivalent (E)
• Significant adult safeguarding experience (E)
• Management Qualification or similar experience (E)
• Membership of a professional body, preferably BACP, UKCP or BPS (E)
• Experience of training counsellors to assess and allocate clients (E)
• Experience of managing counselling budgets (or other similar budgets) including annual budget forecasts and planning income targets. (E)
• Experience of bid writing/ applying for grant funding from Trust and Foundations and/or local Council funding pots. (D)
• Experience of delivering talks and presentations. (D)
• Significant experience of managing, motivating, developing and training staff/volunteers (E)
• Developing and implementing policy and procedure. (D)
• Working within internal and external quality frameworks and leading improvements in quality. (D)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (D)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g. GDPR, Health and Safety, Equality and Diversity, Safeguarding, HR Practice. (E)
• A thorough understanding of different counselling modalities and their pros and cons within a short-term counselling framework (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• A thorough understanding of the BACP ethical framework for counselling professions (E)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Skilled in promotion and communications around sales/income generation campaigns including; social media, website management and production of leaflets and posters. (D)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including equal opportunities and confidentiality. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with external stakeholders and the Board of Trustees. (E)
• Creative approach in identifying appropriate opportunities to take Buckinghamshire Mind forward. (D)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. E.g. Excel formatting/formulas word tables/publications and use of Microsoft Teams. (E)
• Willing to undertake training and development. (E)
• Access to own vehicle with appropriate licence and insurance - work related mileage will be paid at 45p per mile.

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

VERY IMPORTANT:  a comprehensive C.V. is essential, and applicants should also send a covering letter which includes a ‘Supporting Statement’ and must structure their statement by responding to each of the points listed in the Person Specification / Selection Criteria. Please let us know what skills and experience you have to match this criterion. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. 

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Closing date for applications is 15th November 2020.

With child poverty on the rise, we are looking for incredible people to grow our work, helping us support every child who needs us. 

Are you systematic and efficient with an eye for detail? 

We need someone like you to join our office team. 

Key duties include:

• Financial administration including all bookkeeping.
• Implementing processes that make our work more efficient. 
• Managing our contact database. 
• Keeping staff records up to date. 
• Providing all administration functions for safe recruitment of new team. 
• Sending regular mail outs. 
• Fulfilling the role of GDPR officer.
• Overseeing the charities general enquires. 

If you fit the following criteria, we think you could be perfect for this role. 

Experience

• Exceptional data entry and record keeping.
• Designing and implementing efficient systems. 
• Successfully working in a small team.

Knowledge

• Understanding of office management processes. 
• Basic understanding of bookkeeping. 

Skills

• Proficient in MS Office.
• An eye for detail, highly valuing preparedness and efficiency. 
• Excellent communication skills. 

For more information please download attachments or visit our website. 

Exciting new opportunity for a Gangs and Offending Specialist Support Worker join our Young Peoples service in Milton Keynes!

GBP 23,543 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.
The Young People in Milton Keynes services will have complex and multifaceted needs. This could include emotional and mental health issues, drug and alcohol misuse, partaking in criminal activity and anti-social behaviours or being at risk of sexual exploitation.
Whilst the majority of young people referred will not yet be ready to live fully independently, they will be ready to begin the transition to adulthood and develop their independent living skills. The young people will require a supportive, structured and stable environment with clear boundaries in which to do this.
Specialist support workers are expected to work with the young people that have the most complex needs. They should be the lead in their team regarding their specialism, form partnerships with external agencies and lead on co production and customer engagement. You would work as part of a team of support workers and other specialists, providing support to the rest of the team as needed.
The Gang and Offending Specialist should have experience of working with young people that have experienced trauma and the complex issues that arise due to this. You will be required to work with young people to reduce their offending behaviour and prevent any recalls to prison. This will involve working with other agencies such as YOT and probation teams. You will also work with young people that maybe involved in gangs or on the periphery of involvement. Again this will involve working closely with partner agencies such as the police to support young people to exit gangs safely as well as providing alternative options to those on the periphery to prevent future gang activity and criminal behaviour.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for young people that are strength based and support them to achieve their goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their support independently
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Lead on group workshops for customers
- Share best practice and knowledge with the team.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Marketing Officer – Supporter Engagement team

Looking to take your fundraising and marketing career to another level and use your skills where they really matter?

Salary: £25,650 per annum, depending on experience + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We have an exciting opportunity for an experienced direct marketing professional to join the Supporter Engagement team within our Fundraising Group. In the team we love the fact that each day is different - from creating concepts, briefing and copywriting, through to project and agency management, data selection, analysis and insight. Within this role, you'll deliver exceptional experiences for World Vision supporters through the development and delivery of timely, high-value and inspiring multi-channel fundraising campaigns that demonstrate the difference they are making.

This role will give you the opportunity to develop fundraising campaigns that inspire our supporters and invite them to transform the lives of the world’s most vulnerable children. It will be your job to ensure our communications truly reflect World Vision’s mission and Christian ethos to our diverse supporter base.

Working alongside our data team, you'll have the chance to understand supporter behaviour, analyse results and build learnings into future activities. You’ll create compelling copy, as well as manage relationships with our design, print, and digital agencies, working collaboratively to produce emotive communications that ‘reach’ our supporters and bring to life the change they are making.

With a particular focus on supporting digital innovation for our entry level products, specific experience in digital fundraising, online advertising, conversion journeys or web analytics would be an advantage.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking. Like many organisations we’re mainly working remotely right now, and longer-term this role could be carried out in part remotely. The role will have a significant stakeholder management component to it as well as a strong emphasis on networking and relationship building internally, so the postholder would need to be in the Milton Keynes office at least twice a week.

Please click the link provided to view the full job description.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 10 December 2020

Interview Dates: w/c 14th December 2020

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice available on our website.

No agencies please.

Urban Saints exists to make disciples of Jesus among young people across the UK. We are a network of passionate staff and volunteers who are committed to seeing young people grow through a range of discipleship groups, camps, resources and training – all of which point them towards Jesus.

Urban Saints is seeking a new Chief Mission Officer (CEO) to lead our work across the UK. The appointed candidate will need to demonstrate a passion for Christ-centred mission to young people and build trusted relationships across an organisation with over 1670 volunteers and 35 FTE staff. Reporting to the Chair of the Board, the role will involve full responsibility for all aspects of organisational leadership and ongoing strategic delivery of our mission.

If you think this could be you, please email Jonathan Payne at Carnelian Search with your CV for more details on the role.

Exciting new opportunity for a Team Leader to join our Young Peoples service in Milton Keynes!

GBP £25,475 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 58Young People at any one time. The service provides a high level of support to Young People that may be care leavers, looked after children and unaccompanied asylum seeking children. They are supported with a variety of complex support needs such as child sexual exploitation, gangs and offending, substance misuse and mental health.

You will be working with and leading a team of specialists and supports workers to support Young People to meet their aspirations, stay safe and live independently. The service is compiled of 5 properties, the largest capacity at one site being 16 units with 24hr support.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of their designated services, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Exciting new opportunity for a Substance Misuse Specialist Support Worker join our Young Peoples service in Milton Keynes!

GBP 23,543 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.
The Young People in Milton Keynes services will have complex and multifaceted needs. This could include emotional and mental health issues, drug and alcohol misuse, partaking in criminal activity and anti-social behaviours or being at risk of sexual exploitation.
Whilst the majority of young people referred will not yet be ready to live fully independently, they will be ready to begin the transition to adulthood and develop their independent living skills. The young people will require a supportive, structured and stable environment with clear boundaries in which to do this.
Specialist support workers are expected to work with the young people that have the most complex needs. They should be the lead in their team regarding their specialism, form partnerships with external agencies and lead on co production and customer engagement. You would work as part of a team of support workers and other specialists, providing support to the rest of the team as needed.
The Substance Misuse Specialist should have experience of working with young people that have experienced trauma and the complex issues that arise due to this. You should have knowledge of the kind of substances young people use including new psychoactive substance or "legal highs" and the ability to work with young people to reduce the amount of substances they use as well as looking at harm reduction techniques.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for young people that are strength based and support them to achieve their goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their support independently
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Lead on group workshops for customers
- Share best practice and knowledge with the team.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Exciting new opportunity for a Violence against Women and Girls Specialist Support Worker join our Young Peoples service in Milton Keynes!

GBP 23,543 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.
The Young People in Milton Keynes services will have complex and multifaceted needs. This could include emotional and mental health issues, drug and alcohol misuse, partaking in criminal activity and anti-social behaviours or being at risk of sexual exploitation.
Whilst the majority of young people referred will not yet be ready to live fully independently, they will be ready to begin the transition to adulthood and develop their independent living skills. The young people will require a supportive, structured and stable environment with clear boundaries in which to do this.
Specialist support workers are expected to work with the young people that have the most complex needs. They should be the lead in their team regarding their specialism, form partnerships with external agencies and lead on co production and customer engagement. You would work as part of a team of support workers and other specialists, providing support to the rest of the team as needed.

The VWAG Specialist should have experience of working with young people that have experienced trauma and the complex issues that arise due to this. You will provide support around healthy relationships and what these look like using your skills to facilitate meaningful conversations and workshops. You should have knowledge of domestic abuse policies and the procedures that support them. Your involvement will be needed in attending and referring to panels such as MARAC and MASE. Safeguarding and partnership working will be a key part of your role.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for young people that are strength based and support them to achieve their goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their support independently
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Lead on group workshops for customers
- Share best practice and knowledge with the team.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

An exciting opportunity for an experienced housing solicitor to join Central and East Northamptonshire Citizens Advice (CENCA), delivering housing advice, advocacy and court representation.

Housing Law Supervisor

£29,500 - £32,000 (negotiable)

Full time, 37 hours per week (Monday to Friday)

Fixed term contract to 30th September 2021 (with possibility of extension)

Responsible to Head of Service

Northampton

About the role

As Housing Law Supervisor, you will be responsible interviewing clients using sensitive listening in order to get to the root of the issues. This is a key role, in which you will be expected to empower clients and provide high quality advice, whilst maintaining the structure of meetings and delivering great customer service.  

About you

We are seeking an individual with a strong passion for housing law and who shares our core values.  As the ideal candidate, you will have:

• 3 year post qualified solicitor certificate
• Met the Legal Aid Agency Supervisor Standard
• Ability to use IT systems and packages, with knowledge of AdvicePro and resources in the provision of advice, record keeping and document production
• Knowledge of the benefits systems including Legal Aid Agency income thresholds

About us

CENCA has a vision for a fair society for all, with lives well lived. A key aspect of this is for people to be able to improve their lives because they know and understand their rights and responsibilities. We deliver Citizens Advice services to over 8,000 people a year in Northants, via 10 projects and services and we are on target to deliver £6million of income gains for our clients in 2020/2021. 

At CENCA, we expect our staff to stand up for equalities, communicate for impact and strive to make a personal difference. 

Benefits

• 25 day’s annual leave (plus bank holidays)
• 5% Employers Contributory Pension Scheme
• Enhanced sickness benefit after one-years’ service
• Flexible working hours to the requirement of the role
• Comprehensive training and Ongoing Development
• Free parking for agreed roles

How to apply

If you are interested in this opportunity and would like to find out more, please visit our website via the Apply button, where you can download a job and application pack.

Please note, CVs will not be accepted.

To arrange an informal telephone discussion about the role, please contact:  Carole Cooper - PA to Chief Officer 

Closing date: Monday 9th November 2020

Shortlisting: Weds 11th November 2020

Online interviews are expected to take place week commencing Monday 16th November 2020.

Registered Manager
Buckinghamshire
40,000 p.a.
Permanent

Harris Hill is working with a medical charity to recruit a Registered Manager to work in partnership with the staff, families, support services, internal and external professionals and regulatory bodies to support people with epilepsy, autism and learning disabilities to live as full and rich a life as possible.

The position will offer leadership, direction and management to a large, diverse staff team that includes registered nurses.

The role will be reporting to the Head of Care Services. The expectation is that the registered manager will ensure a good quality service through effective quality assurance; achieve high standards within the CQC framework; and have a sound understanding of areas affecting outcomes for people.

The registered manager will have a person centred approach supporting adults with complex care needs and will provide clinical support for a team of nurses.

You will have the following skills and experience:
- Professional qualification in nursing that is current.
- Significant experience working at a manager level.
- Knowledge, understanding and experience of the public and/or voluntary sectors.
- Thorough knowledge of current policy in health & social care issues.
- A proven track record of strong leadership and people management ability.
- Skilled at building motivated teams committed to the aims and objectives of the organisation.

This is a fantastic opportunity for an individual to join a forward-thinking charity and help achieve our exciting growth ambitions. We are looking for someone who lives, breathes, and sleeps data analysis along with strong experience of delivering reports, analysis and insight that drives change within a digital marketing function.

Brain Tumour Research is an influential, game changing, intelligent and focused charity embracing its fantastic supporter base across the South East of England, where this role is based. Brain Tumour Research is determined to continue its growth trajectory in the UK. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK

Digital Marketing Analyst
Location: Head Office in Milton Keynes (or remote working in line with government guidelines)
Salary: C. £32k
Full Time – Permanent

Reporting to the Head of Digital Marketing, you will be responsible for:

• Managing, developing and enhancing KPIs and reporting on all digital marketing goals using Google Analytics, CRM data and other tools where applicable
• Tracking, monitoring and analysing specific data sets that support the digital marketing function.
• Making recommendations and identifying opportunities across all digital marketing activities including audiences, targeting, messaging, channels, content and journey.
• Driving efficiencies in reporting to ensure time is used effectively to focus on analysis and insight that deliver gains in performance.
• Conducting regular competitor and sector analysis to help inform our strategy and tactics
• Managing the tracking capture strategy ensuring tracking is comprehensive and accurate
• Determining the most effective digital infrastructure to maximise analysis, insights, and performance.

Closing date: 6th December 2020

Please click the apply button and send your CV with a covering letter, demonstrating why you are a suitable candidate, how you could add value to our organisation and detailing your current salary. 

Early applications are encouraged and interviews will commence before the closing date if and when suitable candidates are identified.

No agencies, please.