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Top job
Help for Heroes, Remote
£30,255 - £37,732 per year
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes
Posted today
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Funders In Good, Remote
£28,000 - £33,000 per year
Programme Officer
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£65,000 - £70,000 per annum
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£38,742 - £44,517 per year
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£65000.00 - £72944.00 per annum + DB Pension Scheme
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Chest, Heart & Stroke Scotland, Remote
£32,000 per year
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St Giles Trust, Whipps Cross (On-site)
£18,000 per year pro rata (full-time equivalent of £30,000 p/a) starting salary, higher salary depending on the experience of the individual
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Figurative, London (Hybrid)
£55,000 - £65,000 per year FTE
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Page 2 of 73
Remote
£30,255 - £37,732 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

  • Love building long-term supporter relationships 

  • Enjoy taking ownership and seeing campaigns through end to end 

  • Use insight and analysis to inform decisions and improve performance 

  • Are organised and detail-focused 

  • Value collaboration and shared success 

  • Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

  • Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

  • 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

  • Opportunity to buy and sell up to 5 days annual leave per year. 

  • Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

  • 3 volunteer days per year to support the Help for Heroes community.

  • A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

  • Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 1st March 2026

Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds. 

Application resources
Organisation
Help for Heroes View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 13 February 2026
Closing date: 01 March 2026 at 00:00
Job ref: HFH1164665
Tags: Campaigns, Communications, Fundraising, Marketing, Digital, Commercial, Mental Health, Partnerships, Social Media, Wellbeing, Community Fundraising, Individual Giving, Legacy

The client requests no contact from agencies or media sales.