Jobs in welwyn garden city
We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke.
You'll need to be able to come in to the office regularly during your initial training, but we'll offer more hybrid working as you grow in confidence.
This is a full time permanent role where we are offering a starting salary of £32,000 - £38,000 depending on experience.
The role:
As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. You'll provide support in the delivery of our customer choice/digital strategies, ensuring a seamless, consistent experience across all of our channels.
You'll be using your analytical skills to look at our data, identify trends and map our customer journey. Constantly looking for ways to improve our our customers omni-channel experience. This is an exciting opportunity to be part of making a real difference to our service delivery.
What we are looking for:
Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data. You'll constantly analyse our data to tell a story and drive service improvements. Experience of collaborative working with key stakeholders is key to providing a unified customer experience.
Your additional skills:
- An understanding of working in a contact centre environment with an omnichannel strategy
- Exceptional communication skills, building rapport with a wide range of internal and external stakeholders will be crucial
- The ability to handle challenging customer situations with empathy, professionalism, and resilience
- Knowledge of relevant housing legislation, regulations, and best practices, with a commitment to ensuring compliance and safeguarding procedures
What we can offer you
As a member of the Customer Services Team you will be part of a friendly, dynamic and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
This newly created role offers a unique opportunity to shape a positive, inclusive, and engaging workplace culture. You'll be an experienced, values-led HR professional who thrives in a role that blends strategic thinking with hands-on operational support—building trust, strengthening policies, and empowering staff across the organisation.
About us
We are the leading charity led by, run by, and working for disabled people. Our mission is to create a society where everyone can participate equally. We champion lived experience, challenge inequality, and co-create solutions that work.
About the role
We’re looking for an experienced, values-led Head of People to lead our HR and volunteering functionsand shape a positive, inclusive, and engaging workplace culture. You’ll report to the Chief Executive and work closely with our leadership team and trustees to deliver a people strategy rooted in lived experience, equality, and co-production.
This stand alone role will support our people strategy and HR operations including employee engagement, compliance, and workplace culture. You’ll lead on policy development, training, health and safety, and inclusive workplace practices, ensuring our people practices reflect our values and the diverse access needs of our team. You will be comfortable in providing hands on advice and support alongside progressing strategic projects.
We’re looking for someone who brings HR expertise, inclusive leadership, and a commitment to co-production. You’ll be adaptable, solutions-focused, and comfortable navigating change in a dynamic charity environment,
Following a period of outsourced HR, this newly created role is an exciting opportunity for you to help lead transformational change at a time of real ambition and momentum.
Disability Rights UK is the UK’s leading Disabled People's Organisation (DPO) led by, run by, and working for Disabled people.
The client requests no contact from agencies or media sales.
We’re looking for an organised and proactive individual to join our team as a Finance & Business Support Assistant.
In this role, you’ll provide essential business and finance administrative support to the Society and Chief Executive, act as the first point of contact for general enquiries, and help ensure our workplace is effective, welcoming, and engaging.
You’ll also assist with day-to-day financial processes, support key society meetings and events, and play a vital role in keeping everything running smoothly.
If you’re detail-oriented, eager to learn, and ready to make an impact, we’d love to hear from you!
Click below to be directed to our recruitment portal, and find out more about the role and application.
We are working towards a world inspired by #Ecology in which nature and people thrive.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Over the last four years, the current Head of Funding & Partnerships has secured over £10m from trusts, foundations and housing associations to help HACT deliver its charitable purpose. In the next three years, our objective is to increase this amount. We want to hear from you if you believe you can support HACT deliver on our ambition.
ROLE DESCRIPTION
The Head of Funding and Partnershipsis a key member of HACT’s Leadership Team and leads the organisation’s business development, tendering and fundraising function. As part of the management tier, the role is responsible for scaling HACT’s impact across and beyond the housing sector through innovative commercial approaches, strategic fundraising, and exceptional customer relationships.
This position combines fundraising expertise, partnership building, developing and maintaining high-value relationships with funders, partners, and clients, as well as market intelligence. It identifies new opportunities for R&D development, pipeline growth, product sales and tender submissions while managing core business development activities that support HACT’s strategy.
The Head of Funding and Partnerships creates and executes annual fundraising and commercial plans, fosters collaborative relationships across the organisation, and embodies HACT’s values through transparent, supportive leadership. From time to time, the role presents to the Trustee Board and provides strategic advice and leadership to the executive team.
JOB PURPOSE
To lead HACT's fundraising, tendering and business development function, delivering ambitious fundraising targets while providing strategic market insights that drive organisational growth and innovation.
Responsibilities
Strategic fundraising leadership
- Create and deliver a fundraising strategy aligned with HACT's business strategy and ambitious growth target, with annual and multi-year targets
- ·Identify new funding opportunities through market research, relationship building, and strategic intelligence
- Lead the development of high-quality tender responses and proposals
- Maintain a register of frameworks and procurement opportunities aligned to HACT’s strategic priorities
- Oversee the production of high-quality client proposals within agreed deadlines, ensuring compelling cases for support
Partnership building:
- Develop and maintain relationships with corporate sponsors, foundations, and other organisations to create mutually beneficial partnerships.
- Manage existing funder relationships to ensure satisfaction, retention, and growth of funding commitments
- Support cross-sector collaborations, innovation pilots and consortium funding bids.
Market intelligence & business development
- Contribute to organisational strategy development through participation in Leadership Team activities
- Proactively identify collaboration and innovation opportunities, supporting business growth and diversification
- Provide market insights that enable R&D development, supporting innovation and new service creation and market analysis to support pipeline growth in new markets and enhance existing product sales
- Collaborate with colleagues to identify emerging trends and opportunities in the housing and social value sectors
- Contribute to strategic decision-making through robust market intelligence and competitive analysis
Cross-functional collaboration
- Work closely with the Head of Communities and Projects to ensure project delivery meets funder expectations, leading on managing key grant funding relationships
- Work closely with the Head of Marketing to align fundraising and marketing strategies for maximum impact
- Work closely with the Head of Services to create proposals that maximise income opportunities
- Work closely with Head of Customer to identify commercial opportunities and enhance service delivery, using insights form Social Value Insight to strengthen funding propositions.
- Work with the Head of Business Functions to develop commercial pricing and funding models and ensure compliance with due diligence and funder requests.
- Support colleagues across the organisation by providing proposal support, market insights and funding intelligence
Team leadership & operational excellence
- Line manage and develop the Funding and Insights Officer, providing coaching, guidance, and performance management
- Develop and implement Service Level Agreements (SLAs) for proposals and grant applications to ensure consistency and quality
- Establish accessible, reliable management information systems to track performance and inform decision-making
- Ensure efficient processes and systems that support high-quality proposal development, tender submissions and relationship management
- Leverage AI tools and platforms to enhance business development processes
- Champion the adoption of AI-enabled solutions to improve productivity, personalise engagement strategies, and uncover new opportunities for innovation and collaboration.
Strategic leadership & culture
- Actively model HACT's values and behaviours by consistently demonstrating supportive, transparent and collaborative leadership
- Contribute to an inclusive and respectful organisational culture through positive leadership and team engagement
- Lead by example as a key member of HACT's Leadership Team, embodying our values across all internal and external relationships
- Champion cross-functional collaboration and knowledge sharing to maximise organisational effectiveness
REQUIRED SKILLS
Experience & skills
- Proven track record in senior fundraising roles, with demonstrated success in securing and managing significant grants from charitable foundations, government, and other funding bodies
- Demonstrated success in proposal writing, developing tenders and commercial bids
- Strong background in business development and market research, ideally within the charitable or public sector
- Experience in relationship management with high-value stakeholders and complex funding organisations
- Strong communication, influencing and project management capabilities
- Demonstrated ability to create and deliver strategic fundraising plans aligned with organisational objectives
- Strategic thinking ability combined with practical execution and attention to detail
- Resilience and adaptability in a dynamic funding environment.
- Knowledge of the social housing sector (desirable).
- Ability to identify and apply AI-driven tools to enhance business development activities and using AI to streamline workflows, personalise engagement strategies and uncover new growth opportunities.
Knowledge & understanding
- Deep understanding of the UK funding landscape, including charitable foundations, government funding streams, public procurement frameworks and social investment
- Knowledge of the housing sector, social value, or community development preferred
- Understanding of R&D funding mechanisms and innovation support programmes
- Familiarity with grant management processes and funder compliance requirements
- Knowledge of market research methodologies and competitive intelligence gathering
Personal qualities
- Exceptional relationship-building and networking skills with ability to engage stakeholders at all levels
- Strategic mindset with ability to identify opportunities and translate them into actionable plans
- Strong communication and influencing skills, both written and verbal
- Collaborative leadership style that embodies transparency, respect, and inclusivity
- Excellent project management and prioritisation skills with ability to manage multiple complex workstreams
- Resilience and adaptability in a dynamic funding environment
- Passion for HACT's mission and commitment to social impact in the housing sector
Technical competencies
- Proficiency in CRM systems and database management for relationship tracking (ideally HubSpot or Salesforce)
- Advanced skills in proposal writing, bid development, and presentation creation
- Experience with project management tools and budget management systems
- Understanding of due diligence processes and compliance requirements
- Knowledge of social impact measurement and evaluation frameworks
Desirable requirements
- Professional qualifications in fundraising (IoF membership) or business development
- Experience working in or with housing associations, local authorities, or social housing sector
- Knowledge of social value frameworks and impact investment principles
- Experience in managing EU or international funding programmes
- Understanding of research and development processes in policy or practice areas
JOB ACCOUNTABILITIES
- Leads the successful delivery of strategic fundraising and business development projects, ensuring high-quality outputs, stakeholder engagement, and funder satisfaction.
- Secures project funding through strategic relationship-building, proposal development, and targeted fundraising activities.
- Develops and maintains accessible management information systems to support .
- Implements service level agreements (SLAs) for proposals to ensure consistent quality and timely delivery across grant applications and business development outputs.
- Builds new relationships with charitable funders while sustaining and growing existing partnerships to diversify income streams.
- Embeds HACT’s values through inclusive leadership, fostering a collaborative culture and modelling best practice across the organisation.
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
ABOUT HACT
Innovation. Collaboration. Insights.
It’s what we’ve always done.
As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.
We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.
By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.
This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place on week commencing the 15th December.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place week commencing 15th December.
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
Director of Programmes and Partnerships: The Talent Foundry
Charity People is proud to be working with The Talent Foundry to find an exceptional Director of Programmes and Partnerships for a maternity cover contract. This is a fantastic opportunity to lead a talented team, oversee a portfolio of impactful programmes, and manage strategic relationships with some of the UK's most exciting corporate partners.
Salary: £62,500 (full-time)
Contract: Fixed Term Contract - minimum 9 months (maternity cover)
Location: Home-based/hybrid with national travel averaging out at 2-3 days a month, including monthly team days in London and visits to partners and programmes
Closing date: 9am, Tuesday 27 November
First stage interviews: Friday 5 December (online)
Second stage interviews: Friday 12 December (in person, London)
About The Talent Foundry
The Talent Foundry is a brilliant, high-impact social mobility charity that works to unlock opportunities for young people aged 7 to 18 from under-served communities. Their mission is to help these young people discover their talents, build confidence, and develop the skills needed to succeed in higher education and the workplace.
They achieve this by:
- Delivering skills-based workshops and programmes in partnership with schools and employers.
- Creating career pathways by connecting young people with industry professionals.
- Encouraging employers to value potential over background, helping to foster a fairer society.
About the role
This is an incredible opportunity with responsibility for delivering the programme and partnership strategy, ensuring work is high-quality, innovative, and aligned with their mission. You'll also play a key external-facing role, representing The Talent Foundry at a senior level with funders, business leaders, and education stakeholders.
This is a role for someone who thrives on variety, enjoys thinking strategically while staying connected to delivery, and who values collaboration and strong relationships. You'll be joining a passionate, fun, and high-performing team, and working with partners who are deeply committed to making a difference.
"If you want a role where your work has visible, lasting impact both for young people and for the partners who support them, this is it. I feel genuinely lucky that this is what I do every day - and I know you will too!"
Cate Smith, Director of Programmes and Partnerships, The Talent Foundry
Key Responsibilities
- Lead the strategic direction of TTF's programme delivery and corporate partnerships, aligned with our Ambition 2030 strategy.
- Manage and develop a high-performing team fostering a values-led, inclusive culture.
- Oversee the delivery of innovative, high-quality programmes that meet the needs of young people and our partners.
- Build and sustain long-term relationships with corporate partners, ensuring alignment with TTF's mission and impact goals.
- Collaborate with the CEO and senior colleagues to drive organisational strategy, performance, and sustainability.
About You
We'd love to hear from candidates who bring:
- A strong track record of managing high-value corporate partnerships or funder relationships.
- Significant experience in programme leadership, ideally in youth, education, or social impact sectors.
- Experience of working at senior leadership level, with responsibility for team performance, strategy, and budget.
- A strategic mindset, with the ability to lead change and drive innovation.
- Excellent relationship-building, influencing, and communication skills.
- A collaborative, values-driven approach and a passion for supporting young people.
How to Apply
If you are excited by this brilliant opportunity, please send your CV to and to request a full job pack. If your skillset aligns with what we are looking for we will follow up with full job pack and to arrange a Teams call to share more information about the application process.
Closing date: 9am, Tuesday 25 November
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Job Title: Gardener Project Officer for Young Marketeers Knowsley
Position Type: Freelance
Reports to: Project Coordinator
Based at: Home-working and at schools in Knowsley
Working Hours: 17.5 days @ £165 per day from February – July (£2,887.50) plus 10 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1,320)
Contract: Temporary
Job Purpose
· To manage the delivery of Young Marketeers in Knowsley in five primary schools
Background to School Food Matters
At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.
Young Marketeers
This much-loved programme was started in London in 2012. It is now running in 16 cities across England. We have been commissioned to deliver the programme in Knowsley by Knowsley Public Health. The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives. Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall. Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. Then in July, they head to the market to sell their produce, and to meet the Mayor!
Key Tasks include:
· Assist with recruitment of five schools to take part in Young Marketeers
· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project
· Build and support relationships with contacts in partner organisations
· Schedule, organise and deliver
o One assembly in each school
o Two food growing sessions in each school
o One market trader training session in each school
o Market Day in the city centre in July for all schools
· Maintain accurate records relating to the programme
- Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
- Take photos of workshops and events where possible
- Keep Project Coordinator fully updated on progress
· Keep up to date with safeguarding requirements and reporting procedures
- Maintain the ethos of the charity and positively promote our work at all times
Person specification
Essential
· Experience of delivering food growing sessions to children
· Knowledge of fruit and vegetable growing
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of working in primary schools and engaging children
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, experienced Information Governance Officer, with a passion for delivering compliance in an organisation that positively impacts the communities we serve. This new role comes at an exciting time as the Fund is launching its new Digital Strategy. The new strategy will provide opportunities to get involved in some interesting and innovative projects to assist in your development in Information Governance.
In this new role, you will be assisting the Information Governance Manager and Data Protection Officer with day to day task management such as:
- Data breach recording, investigation and resolution,
- First point of contact for processing requests from customers and individuals within statutory timescales,
- Responding to internal data protection queries,
- Management of Information Governance communication channels including SharePoint
- Assisting with projects.
The successful candidate will have excellent written and verbal communication skills and ideally have 1 – 2 years’ experience working in an Information Governance role. The role requires the successful candidate to work both independently and as part of the wider Information Governance team, work to internal and regulatory deadlines and be able to respond to data protection queries, escalating issues to the IG Manager when necessary.
We have a hybrid approach to working, however the role can be predominantly home working, with occasional travel to a Fund office. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.
Interview details:
- Date: 3rd and 4th December
- Format: Online
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential Criteria:
- Experience in an information governance role, including working with and advising on data protection legislation and requirements
- Excellent written and verbal communication skills
- Experience of simultaneously managing data rights requests, data breach incidents, queries and project work
- Experience of developing and managing relationships with colleagues across the business
- Ability to maintain accurate records
Desirable Criteria:
- Experience of MS Office suite including Teams/SharePoint
- Ability to adapt and be flexible in an agile and fast moving environment
- Experience of making evidence based decisions
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
Details:
Salary: £55,000 per annum.
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London.
For this role, we expect someone to come into the office in London at least one day each week, when most of the team is likely to be in. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.
Contractually this role is London-based.
Benefits:
- 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
- Learning and development opportunities
- Enhanced carers and compassionate leave
How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: Midnight on Sunday 30 November 2025.
Interview dates: We expect to hold first interviews over Teams on Tuesday 9 to Thursday 11 December 2025.
Second interviews will take place in-person at our London office week commencing 15 December 2025 – exact date TBC.
We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job information:
We are looking for someone with impressive programme management and change management experience, who can lead through others. Someone who is both attentive to detail, and an expert communicator.
You will lead a team of four experts in project and event management, who support clinicians and specialist advisors to deliver truly impactful programmes, projects and networks, with and for the hospice sector.
You’ll shape our approach to programme management across the team, developing and embedding ways of working that give our work consistency, quality and meaningful results.
You will also spearhead the delivery of two new, vital programmes of work - supporting the wellbeing and professional development of the hospice workforce, and improving access to quality hospice care for people experiencing socio-economic disadvantage.
Perhaps you’re working in the charity and/or healthcare sector already, or you might bring senior programme management experience from other fields.
Either way, you’ll become part of a close, 17-strong Programmes Team at Hospice UK. We work together and alongside external experts, to design and deliver evidence-based programmes, projects and events, which help hospices provide the very best care in their communities.
You’ll find lots more information about the role and team in the Candidate Information Pack (available on our website to download).
How to apply:
To apply for this role, please send us the following documents by midnight on Sunday 30 November 2025:
- Your CV. Ideally in Microsoft Word format and less than 3 pages of A4.
- A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download.
- A completed equalities monitoring form - available on our website to download.
We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.
Closing date for applications: by midnight on Sunday 30 November 2025.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.
Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.
Love Squared exists because so many children are brave. Children who, despite overwhelming anxiety, still find the courage to support their friends, join therapeutic groups or offer kindness to others.
Location: Remote, with regular travel to London and the South West
Applications close at 9 a.m. Monday 24th November.
Bringing love, imagination and kindness to children and families’ services.
Love Squared exists because so many children are brave. Children who, despite overwhelming anxiety, still find the courage to support their friends, join therapeutic groups or offer kindness to others. We work with some of society’s most vulnerable children and young people, including those facing mental health challenges, trauma, special educational needs, disability and neurodivergence. Many cannot access school because there is no suitable place for their needs, or because school is not safe for them. Their families fight every day to get the help their children need, often while facing housing insecurity, exhaustion and systems that can feel indifferent or overwhelming.
At Love Squared, we believe that you have to care deeply if you want to transform outcomes. We bring love, imagination, nurture and bravery to everything we do, creating long-term change for children and families who need understanding most.
About the role
We are seeking an exceptional Chief Executive to lead Love Squared through its next stage of growth and development.
This is a role for someone who can lead with heart, head and hands, combining compassion with commercial acumen and creativity with operational rigour.
You will:
- Lead with courage, curiosity and care, empowering staff, volunteers and partners to deliver excellence.
- Shape and deliver a bold, forward-looking strategy that strengthens impact and secures financial sustainability.
- Be a visible and credible ambassador for Love Squared, helping to build our national profile and champion our values.
- Ensure safeguarding, governance and accountability remain at the heart of all we do.
- Build strong partnerships with funders, commissioners and collaborators across the statutory and voluntary sectors.
About you
You will bring:
- Proven senior leadership experience in a values-driven organisation, ideally within charity, education or social care.
- Strong strategic, operational and financial skills, with the ability to lead through change and growth.
- A collaborative leadership style that inspires trust and brings out the best in others.
- A genuine commitment to inclusion, safeguarding and trauma-informed practice.
- Imagination to see opportunities where others see obstacles and resilience to lead with warmth through uncertainty.
Above all, you will share our belief that love is not a soft word. It is a radical act that can transform the way children and families experience care, learning and hope.
Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Monday 24th November.
About Resource Futures
We want to create a future where organisations, people and communities can thrive and rebalance their relationship with material resources.
Resource Futures is an organisation accelerating the shift towards a circular world: putting restorative practices of reuse, repair, recycling at the heart of the fight to address the climate crisis. We help governments, businesses, NGOs and non-profits embrace regenerative change.
We are non-profit-distributing and have a close-knit team of 50+ trusted employees who collaborate across various areas of the business. Our multi-disciplined and connected approach sets us apart from the competition and enables us to build robust solutions that have a meaningful impact in the world.
We are passionate not only about what we do but how we do it, and we’re proud to be a part of the global B Corp movement to use business as a force for good. Employee-owned and independent, we’re all about helping each team member grow, and together striving towards our goal of creating a sustainable world.
The opportunity
Education is central to our vision for the future. Our team focuses on equipping young people and their wider school and home communities with knowledge, understanding, skills, values and attitudes that promote sustainable development and care for the world’s people and resources.
The Resource Futures Education Team has worked over the past 17 years in developing and delivering high quality Education for Sustainable Development programmes, specialising in waste issues.
Your role will be part of the education team in Devon who enable schools and young people to develop more sustainable practices and lifestyles, specifically within the areas of waste reduction, reuse, recycling and composting.
Our ideal candidate will live in or around the East Devon / Exeter / Teignbridge area, where the majority of delivery will take place, with some home working. For the successful candidate, there may be an opportunity to expand the number of hours you deliver on a short-term basis, dependent on funding opportunities.
What you will be doing
· Develop and deliver high quality education programmes in schools on the 3Rs – reduce, reuse and recycle - and composting, to include:
o Leading workshops, assemblies and waste audits.
o Advising school staff (including senior staff, cleaners, caretakers, kitchen staff and other non-teaching staff) on educational and practical waste issues.
o Support or lead school visits to waste management facilities such as recycling centres and energy from waste (EfW) plants.
· Recruit schools to the programme and ensure bookings, administration and preparation are undertaken to a high standard.
· Develop new learning and teaching materials to support the programme, including physical and e-resources.
· Create and maintain effective relationships with Devon County Council, district councils and other relevant organisations.
· Assist schools in the practicalities of setting up and maintaining their recycling and composting systems, in liaison with district councils.
· Work in partnership with Devon County Council to run events, competitions and teacher training courses.
· Develop effective and supportive relationships with primary, secondary and special schools across the Devon area.
· Keep accurate records of work, including data on schools visited and waste audit results.
· Monitor and evaluate the programme, including contribution towards the written annual report.
· Liaise with other Resource Futures colleagues on project tasks, such as publicity and promotion.
· Contribute to the Recycle Devon and Zone websites, School Sustainability Bulletin and social media where required.
· Help schools to access resources to write and implement climate action plans.
· Keep abreast of new developments and ideas in education, particularly education for sustainable development.
· Represent Resource Futures at external meetings.
· Identify opportunities for business development.
· Any other tasks as deemed appropriate to this post.
Enhanced DBS (Disclosure and Barring Service) employers check will be carried out for this role.
The essentials
· Previous experience working in or with primary schools, or experience or training in a relevant subject or area.
· Knowledge of education in schools including the National Curriculum.
· Demonstrable knowledge of sustainable resource and waste management issues and solutions, including composting.
· Demonstrable knowledge of and/or experience in education for sustainable development.
· Experience of monitoring and evaluation processes.
· Experience of developing learning and teaching materials.
· Excellent written and verbal communication skills, as well as presentation skills.
· Great interpersonal skills to motivate others.
· Ability to work effectively on own initiative and as part of a team.
· Ability to perform calmly under pressure.
· Willingness to deliver workshops and activities outdoors as well as indoors.
· Competent IT user, particularly Microsoft Excel, Microsoft Word and PowerPoint.
· Current full driving licence with own transport or ability to travel easily in and around Devon. As this role will mainly take you to East Devon, Teignbridge and Exeter (as well as home working), you will need to be within easy commuting distance of these areas.
· Commitment to education and sharing expertise.
· Imaginative and resourceful as well as enthusiastic and constructive.
· Access to a compost bin/heap for some of the workshop delivery.
Great to haves
· Qualified teacher status (QTS).
· Experience of working in or with secondary and special schools.
· Knowledge of energy and carbon management issues and solutions.
· Experience of partnership working with Local Authorities and Districts or similar local organisations.
· Business development skills.
· Knowledge of other IT packages e.g. Canva, Eventbrite, Mailchimp and SurveyMonkey.
· Knowledge of climate action plans in education settings.
Benefits
· Embedded flexi working culture.
· 25 days annual leave, plus bank holidays, each year (pro rata for part-time hours) – flexibility to work or use some bank holidays for annual leave.
· Buying and selling annual leave policy to add further flexibility around how you manage your work/non-work time and give you better control over how much and when you take leave from work.
· Paid volunteer time each year (a full day for those working 19 hours or more per week, and a half day for those working up to 18.75 hours per week).
· Enhanced maternity and paternity pay.
· Enhanced sick pay.
· Scottish Widows pension plan – the company will match up to 7% of your contribution.
· Group life assurance cover.
· Healthcare portal offering 24/7 GP access and prescription service, mental health support, wellbeing advice, financial and legal guidance.
· Mental health and wellbeing group with trained mental health first aiders and responders, maintaining a focus on support for our team.
· A cycle to work scheme for all and on-site showers at the Bristol office.
· Home and tech scheme - costs at Currys and Ikea spread across 12 months, and up to 10% savings.
· Paid professional membership such as CIWM or ISEP.
· An opportunity to become a company member, contributing to decision making and the future direction and success of our business.
· Consultative Group – a group of employees providing an anonymous vehicle for employee voice, raising issues, proposing changes and engaging senior management.
· Regular line manager 1:1s and performance reviews, with opportunities to discuss and build targets that inspire and push you professionally.
· Annual training budget to ensure continued progression and development, as well as regular internal ‘Lunchtime Briefs’ and other sessions to share skills and knowledge across all roles.
· Two annual team activity days, each followed by evening socials.
· Green and accessible Bristol office, surrounded by nature, and close to the harbourside.
· Accessible central Glasgow office close to local public transport links as well as cafés and shops, with various complementary facilities, events and networking opportunities.
· An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.
Resource Futures is an equal opportunities employer. We strive to create a working environment where everyone can make best use of their skills, free from discrimination or harassment.
We celebrate difference and encourage everyone to join us in being themselves at work. We pride ourselves on working flexibly to enable our people to take care of their mental health and maintain a good life-work balance.
We are Disability Confident and a Living Wage employer, and our hiring decisions are based on merit, qualifications, and business needs.
We recruit and treat everyone with equality and respect regardless of age, disability, gender, gender reassignment, marital or partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. In line with the expectations set out in our Equality, Diversity and Inclusion policy, we place an obligation upon all of our people to respect and act in accordance with this statement.
Please apply via our website link by 9am on Monday 1st December 2025. Please let us know if you would like to submit your application in a different format. Interviews for this role will be held at Pinbrook Recycling Centre in Exeter on 11th and 12th December 2025.
Our vision is to create a sustainable world. We support organisations, people and communities to thrive using material resources sustainably.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner, a respected international development organisation, is seeking a qualified Finance Manager to lead the financial management and oversight of a large, multi-country donor-funded project. The postholder will ensure timely, accurate and compliant financial accounting, reporting, and donor compliance, while supporting strong financial management across the wider programme portfolio.
Responsibilities
- Lead on the financial management, planning and reporting of a multi-country project, ensuring transactions are accurate and compliant with donor and organisational requirements.
- Oversee budgeting, forecasting, cost recovery and co-financing, and maintain up-to-date financial data in grant management and tracking systems.
- Prepare and deliver timely internal and donor financial reports, ensuring consistency between internal records and external submissions.
- Monitor project and portfolio expenditure, analysing variances and providing actionable insights to senior management and programme teams.
- Strengthen financial controls and compliance frameworks, including development of tools, manuals and checklists to ensure adherence to donor and internal policies.
- Support audits (donor and statutory), maintaining trackers for audit actions and disallowances, and ensuring audit readiness.
- Review and approve partner budgets, sub-grant agreements and financial reports, ensuring compliance with donor terms and promoting financial capacity building.
- Provide technical support and training to field teams and partners on donor regulations, financial management, procurement and reporting standards.
- Collaborate with programme teams to align financial management with programme delivery and results.
- Contribute to the continuous improvement of financial systems and processes across the organisation.
- Occasional international travel may be required (approx. 1–2 trips per year).
Requirements
- Qualified accountant (CCAB or equivalent) with experience managing finances for complex, large-scale donor-funded projects; experience working with UN Agencies and the World Bank is highly desirable.
- Strong experience in budgeting, forecasting, grant management and donor reporting; familiarity with institutional donor requirements highly desirable.
- Proven experience in financial controls, audit preparation, and compliance for multi-grant, multi-country programmes.
- Excellent analytical and problem-solving skills, with the ability to communicate complex financial information clearly to non-financial colleagues.
- Strong interpersonal and stakeholder management skills; able to build effective relationships across diverse teams and cultures.
- Proficient in Excel and financial systems, with strong numeracy and attention to detail.
- Fluent written and spoken English.
- Ability to work under pressure and manage competing priorities effectively.
This is a London-based role with hybrid working (minimum two days per week in the office). Applicants must have the right to work in the UK.
The Role
The External Affairs Manager at The Alan Turing Institute plays a key strategic role in building and managing influential relationships across government, academia, industry, and policy sectors to support the Institute’s mission in data science and AI. Reporting to the Head of the Executive Office, the postholder will act as a key liaison on behalf of senior leaders, fostering collaborations, spotting opportunities, and representing the Institute with credibility at the highest levels.
They will design and implement stakeholder engagement strategies, coordinate institutional interactions, and provide high-quality briefings and insights to support decision-making. This hands-on, outward-facing role requires a blend of relationship-building, strategic thinking, political awareness, and exceptional communication skills, suited to someone proactive, organised, and passionate about shaping the future of AI and tech in the UK.
Your Profile
You will be a confident and strategic relationship-builder with substantial experience navigating complex stakeholder landscapes within the UK’s research, tech, or policy sectors. With exceptional communication, influencing skills and political acumen, you will possess the ability to manage high-level external relationships across government, academia and industry. Highly organised and proactive, you will be able to juggle multiple priorities while providing credible support to senior leaders. A strong understanding of the data science and AI ecosystem is key, as is the ability to translate complex insights into clear messages, drive collaborative opportunities and represent the Institute with professionalism and purpose.
Main Duties
- Build and manage high-level relationships across government, academia, industry, and more as the Institute’s first point of contact.
- Communicate with diplomacy, clarity, and discretion in all stakeholder interactions.
- Lead a refreshed engagement strategy for universities, starting with the Turing University Network.
- Develop and deliver a stakeholder strategy to identify new collaboration opportunities across the AI and tech landscape.
- Conduct horizon scanning, sharing insights and trends to inform Institute strategy.
- Collaborate with internal teams to support shared stakeholder engagement goals.
- Coordinate stakeholder tracking across teams and create mechanisms to streamline interactions.
- Partner with Communications and other teams to creatively promote the Institute’s outputs and opportunities.
Please see our portal for a full breakdown of the role.
Closing date for applications: Monday 01 December 2025 at 23:59 (London, UK GMT)
We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received.
Terms and Conditions
This full-time post is offered on a permanent basis. The annual salary is £54,612 plus excellent benefits, including flexible working and family friendly policies.
Application Procedure
If you are interested in this opportunity, please click the apply button. It will redirect you to The Alan Turing Institute jobs portal, where you can find more information and a full job description for this role. You will need to register on the applicant portal and complete the application form including your CV and covering letter.
If you have questions about the role or would like to apply using a different format, please e-mail the Recruitment team at the address listed in the job description.
Equality, Diversity and Inclusion
The Alan Turing Institute is committed to creating an environment where diversity is valued and everyone is treated fairly. In accordance with the Equality Act, we welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender reassignment, marital or civil partnership status, pregnancy and maternity, religion or belief, sex and sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability.
The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.
The client requests no contact from agencies or media sales.
Prospectus are delighted to be working with a children’s charity and supporting with the recruitment of a Senior Policy and Public Affairs Officer role.
This is a permanent role and available on a full-time basis, part-time working will be considered (4 days a week). This is a remote role, where the postholder will be based in Wales. The salary for the role is £34,000 per annum.
The charity is seeking a Senior Policy and Public Affairs Officer to lead their policy and advocacy work in Wales.
In this role, you will lead the development and implementation of policy positions and public affairs strategies specific to Wales, ensuring alignment with organisational objectives. You will monitor and analyse political, legislative, and policy developments, providing timely insights and strategic recommendations to senior leaders. The role involves building and maintaining strong relationships with Welsh Government officials, Members of the Senedd, local authorities, and other key stakeholders, while representing the organisation at external meetings, events, and consultations as a senior spokesperson in Wales. You will also be responsible for producing high-quality policy briefings, consultation responses, and position papers, and for coordinating cross-organisational input into Welsh Government consultations and Senedd inquiries.
You will develop and deliver campaigns to influence public policy and raise awareness of key issues in Wales, supporting the creation of evidence-based policy through research, stakeholder engagement, and collaboration with partners. You will work closely with communications teams to ensure consistent messaging across media, campaigns, and engagement activities. You will provide expert advice to senior leaders on Welsh policy and political engagement, contributing to strategic planning, reporting, and evaluation. Additionally, you will represent the organisation in Welsh policy forums, coalitions, and working groups to enhance influence and build strong alliances.
To be successful in this role, you will have exceptional oral and written communication skills, with the ability to present complex information clearly and confidently to a wide range of audiences. You will be skilled at building and sustaining effective relationships and experienced in managing people where required.
You will have proven experience of influencing policy in Wales, including engaging with policymakers, politicians, and partner organisations, and a strong understanding of the Welsh political landscape and the social justice challenges affecting children and young people.
You will be politically astute, with experience in policy and public affairs, including lobbying at national and local levels. You will have experience representing an organisation at senior political levels and working collaboratively with internal teams and external stakeholders. You will have strong analytical skills, able to use both qualitative and quantitative evidence to inform decision-making, alongside excellent IT, project management, and prioritisation skills. You will also be able to work proactively and independently with minimal guidance.
Desirable skills include proficiency in Welsh and experience working within or alongside the third sector, public sector, or advocacy organisations in Wales.
We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Communications Officer
This is a varied and dynamic role for someone who loves storytelling, has a flair for creative content, and enjoys working collaboratively.
RESPONSIBLE TO: Brand and Marketing Manager
HOURS: Full-Time (9am-5pm, Monday-Friday)
JOB LOCATION: Hybrid - home and min 2 days in the office (Amersham, Buckinghamshire)
SALARY: £30,000 pa
PENSION: 7% non-contributory
About us
Roald Dahl’s Marvellous Children’s Charity provides specialist nurses and life-changing support for seriously ill children. Across the UK, over 200 Roald Dahl Nurses care for more than 40,000 children living with complex, lifelong conditions. For many families, the road to diagnosis is complex and uncertain, juggling hospital visits, managing medications, and navigating treatments and tests. They are often under the care of multiple specialists, across different hospitals.
Roald Dahl Nurses join families on this journey. They provide coordination of care, emotional support, and a trusted, familiar presence both in hospital and at home. They help families feel less overwhelmed and isolated and more in control. Our vision is that every seriously ill child deserves a Roald Dahl Nurse to make their lives more marvellous.
About the role
The Communications Officer will play a key role in sharing the stories and impact of Roald Dahl’s Marvellous Children’s Charity, helping to raise awareness of our work supporting seriously ill children and their families across the UK. Working closely with the PR Associate and Brand & Marketing Manager, this role will deliver creative, high-quality communications across media, digital, and print channels. From crafting compelling stories and press materials to supporting digital campaigns and website content, the Communications Officer will help ensure our brand and messages reach and inspire key audiences.
This is a varied and dynamic role for someone who loves storytelling, has a flair for creative content, and enjoys working collaboratively. The successful candidate will support press and PR activity, develop engaging materials for fundraising and awareness campaigns, and manage relationships with celebrity supporters and influencers. With opportunities to contribute to national campaigns, Royal events, high-profile partnerships, and develop their skills along the way, this role offers the chance to make a tangible difference to the lives of seriously ill children and their families.
Key Responsibilities:
PR & Media Support
• Work closely with the PR Associate to coordinate and facilitate PR and media activity.
• Draft press materials including press releases, media statements, and briefing notes.
• Support in identifying media opportunities and nurturing media relationships.
• Monitor media coverage and track PR outputs for reporting and evaluation.
Content Creation & Copywriting
• With direction from the Brand & Marketing Manager, produce engaging and brand-aligned copy for social media, website, email marketing, fundraising materials, and promotional collateral.
• Develop case stories with our families for fundraising reports and to support media, fundraising, and stakeholder communications.
• Contribute to blog creation, news updates, and storytelling content that showcases organisational impact.
Digital & Website Management
• Work with the Brand & Marketing Manager to support in managing website updates, ensuring content is current, compelling, and aligned with campaign priorities.
• Upload blogs, news articles, and multimedia content to digital platforms.
• Liaise with internal teams to ensure digital content reflects ongoing organisational activity.
Celebrity/Influencer Engagement
• Manage and coordinate the organisation’s celebrity and influencer programme of activities.
• Support in identifying potential ambassadors and maintaining existing relationships.
• Assist in developing content and opportunities that drive ambassador engagement and visibility
Campaigns, Assets & Marketing Materials
• Support the development and production of communications assets, including leaflets, brochures, event materials, and fundraising collateral.
• Work collaboratively with designers, photographers, videographers, and agencies where required.
• Ensure all content adheres to brand guidelines and tone of voice.
Reporting & Evaluation
• Track and record PR, media, and digital activity to support reporting on reach, engagement, and impact.
• Contribute insights and updates to internal and external performance reports.
General Communications Support
• Assist in campaign planning, story gathering, and content scheduling across multiple channels.
• Liaise with internal teams to source content, success stories, quotes, and data for communications purposes.
• Support the wider communications and fundraising teams in delivering integrated campaigns, events and other initiatives.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page).
Work experience at Unifrog
In 2022, we launched the Unifrog Placements tool with just a few schools and colleges, and it’s now being used by over 45% of UK schools and has facilitated over 350,000 placements since its launch. The Placements tool makes it quick and easy for schools and colleges to administer work experience, virtual work experience (VWEX), work shadowing, and internships, all in one central place on the Unifrog platform. The more schools that sign up to and get started with Placements, the closer we can get to levelling the playing field for all students.
What you’ll do
As the Work Experience Lead, you will provide outstanding customer support for school and college partners using our Placements tool. You’ll be the first point of contact for any queries about the tool, resolving any issues partners, parents or employers have with the process. You’ll also be responsible for training individuals, tracking the engagement and impact of the Placements tool across our partner schools. You’ll be keeping Account Managers up to speed on this throughout the academic year.
Key responsibilities:
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Manage incoming queries about our Placements tool via phone call and email.
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Keep Salesforce records up to date after any interactions with partner schools and colleges.
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Continually suggest and streamline our Work Experience processes using feedback from our partners.
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Analyse engagement data, trends and notable issues on Placements usage and share this data with Account Managers and the wider UK management team.
Additional responsibilities:
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Proactively look for opportunities to continue improving our platform and support of Work Experience within schools and colleges. For example, reviewing survey responses to identify potential tweaks or process improvements.
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Support the UK Partner Success Team during busy periods, e.g., uploading school data onto the platform and troubleshooting any issues partner schools and colleges are experiencing.
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Proactively work to foster a sense of community amongst our Unifrog partners and consider how we can promote the sharing and embedding of Unifrog best practice.
Working together
You’ll work alongside the Partner Success Leads and the wider UK schools and colleges team. You’ll also have contact with our Data, Marketing, and Finance teams.
You’ll report to the Head of Partner Success.
What we’re looking for
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Strong communication skills - both written and over the phone.
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Solid training skills, ability to hold training meetings with partners virtually.
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Proven track record of excellent customer service.
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Proficient in data analysis and Excel.
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Active listening skills.
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Keen attention to detail.
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Strong organisational skills.
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Interest in the education sector is an advantage, but not essential.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£34,890 per annum (Grade A).
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Full-time.
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Split your time between working remotely and at our office in Hoxton, London (a minimum of 2 days per week). Applicants must be commutable to London and can expense up to £12.50 per day for travel, up to 2 days per week.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
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Start date: as soon as possible, though we will be flexible for the right candidates.
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If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead (details on our jobs page).
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We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (GMT) on Friday 14th November 2025.
Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
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i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
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ii. There is a new policy update from the government about delivering Work Experience, and this has generated lots of queries from both partners and internal team members. How would you go about ensuring everyone has the information they need in this scenario? (250 words)
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iii. You receive an urgent phone call from a partner school reporting a technical issue that is hindering their use of the Placements tool. They are feeling frustrated and are looking for immediate assistance. How would you handle this situation to provide prompt and effective support? (250 words)
Stage 2: Phone task (15 minutes)
Stage 3: Video call interview (1 hour)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
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Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th November.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.




