Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Salary: Grade C - £35,860 to £39,429
Contract: Fixed term to 31/07/2029
Hours: 37 hours per week
Location: The Union, Manchester Metropolitan University
Eligibility: Eligible to work in the UK
Manchester Met Students’ Union is looking for an enthusiastic and creative Academic Communities Manager to lead a new pilot project that will help students build connections through their shared academic experiences.
Working with students, academic colleagues and Union teams, you’ll design and deliver innovative programmes that bring students together, foster a sense of belonging, and create opportunities for engagement beyond the classroom.
This is an exciting opportunity to shape a brand-new initiative from the ground up. You’ll use insight, collaboration and creativity to develop a sustainable model that can grow and become a key part of the student experience.
What you'll do
About you
You'll be a confident project manager with excellent relationship-building skills, a passion for community development, and a track record of delivering successful initiatives. You'll be motivated by creating outstanding student experiences and bringing people together.
Join us and help shape the future of student communities at Manchester Met.
Closing date: 9.00am, Monday 20th July 2026
Interview date: Thursday 30th July 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Based in Reading with hybrid working arrangements and regular travel
Contract: Fixed term role to 31 March 2028. Full time, 37 hours per week or part time, 30 hours per week (please state on your application if you would prefer full or part time)
Salary range: Starting full time equivalent salary from £35,502 per annum
Would you like to become a vital part of our collaborative and innovative team to make a lasting difference to families?
Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. PACT is an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality. We are proud of our four successive outstanding ratings with Ofsted.
We are looking for an Adoption Support Education Advisor to join our Reading team.
Our Adoption Support Education Advisor will work in PACT’s adoption support service and support our Lead Specialist Education Worker in the implementation and development of our Early Education Pathways pilot project for a fixed term period to March 2028 to:
· foster positive and effective relationships between schools, educational and other professionals and adoptive families
· contribute to meeting the objectives of the pilot project, maintaining delivery momentum, data quality and consistency to ensure the project’s success
About you:
We are looking for an individual with demonstrable experience of training and education ideally within a primary school setting. You’ll have an understanding of the needs of looked after children and child development and the impact on behaviour of interrupted development.
You’ll hold a degree (or equivalent), and professional qualification/s preferably in education (or related field). With great organisational and communication skills, you’ll be adept at managing assigned project deliverables to agreed timelines to ensure the pilot project’s success.
You will make a real difference to the lives of children and families.
For further information and details on how to apply and contact details for an informal conversation, please visit our website.
Closing date: 4pm Friday 10 July 2026
We look forward to hearing from you.
Early application is encouraged. We will review applications received throughout the advertising period and may close the vacancy earlier than stated.
Please do not submit your CV; only completed application forms will be accepted. No agencies please.
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5-year period.
All opportunities are based in the UK.
Other relevant roles you may have experience of could include: Designated Teacher for LAC/PLAC, Safeguarding Lead (DSL), Adoption Support Advisor, Specialist Education Advisor, Education Advisor, Adoption Teaching Advisor, Education Psychologist, Teacher, Deputy Head Teacher, Head Teacher, Virtual School, Virtual School Head, SENDCO, Special Educational Needs Coordinator, SEND, SEND Educational Advisor, Primary School Pastoral Care Lead.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Housing Interventions Worker - Custody based - HMP Swansea and HMP Parc
Location: Bridgend
Salary: £26,339 per annum
Vacancy Type: Permanent
If you’re an experienced, positive, and solutions-focused individual with a passion for preventing homelessness, reducing reoffending, and supporting meaningful change in the lives of people involved with Criminal Justice services, this could be the ideal role for you.
The service supports individuals with a Rehabilitation Activity Requirement as part of their Community Supervision Licence, helping them prepare for returning to the community upon release. Our service is also available to unsentenced men on remand awaiting sentencing.
About the Role
You’ll be based primarily at HMP Parc (Bridgend) and HMP Swansea, working closely with Probation resettlement colleagues and directly with service users on the prison wings. At times, you may also support the service at HMP Cardiff, HMP Usk, or HMP Prescoed, depending on operational need.
In this role, you’ll deliver housing-focused interventions to improve housing opportunities and prevent homelessness for men on probation or approaching release. You’ll ensure holistic assessments are completed, make onward referrals to specialist services, and work collaboratively with prison, probation, and housing partners to achieve positive outcomes.
Key responsibilities include:
What We’re Looking For:
At Forward, we believe in second chances and value lived experience. We encourage applications from people in recovery, those with previous experience of offending, or anyone who has faced homelessness.
All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks.
Please note if you have lived overseas within the last 5 years then checks may take longer.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click appl to be redirected to our website to complete your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Gwent and South Wales - Bydd ymyriadau'n cael eu darparu ar draws gwahanol leoliadau yn Ne Cymru.
Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons? Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?
If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.
We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.
What we are looking for
Please note this role requires Enhanced Adult DBS checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
This role is Fixed Term until 28/02/2027
Closing date: 31/08/2026
The position is subject to rolling recruitment. Interviews will be conducted once a suitable applicant is identified, after which the vacancy will be closed.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
As a Senior Employment Advisor (Youth Employment Lead), you will sit within the Adult Learning, Skills and Employment team, delivering high-quality, person-centered employment support to residents facing a range of complex barriers to work. You will take a lead role within our youth employment provision, working alongside colleagues across the service to ensure strong outcomes for all beneficiaries and will also deliver across all our funded provision which may vary over time but will always target those with significant barriers to employment.
Reporting to the Employability & Progression Manager, you will manage and support a varied caseload into employment by providing high-quality information and guidance. You will conduct in-depth initial assessments to produce SMART and tailored action plans, maintain regular meaningful contact with beneficiaries, and conduct regular reviews of agreed actions. It is essential that you are able to demonstrate and encourage a positive mindset among beneficiaries by adopting a strengths-based approach to their journey into employment.
You will deliver holistic, person-centered support spanning one-to-one guidance, CV and interview preparation, and the planning and delivery of group workshops and employment preparation sessions. You will have a strong understanding of the local and London employer landscape and will contribute to ensuring we consistently meet the performance targets and KPIs that underpin our funded programmes.
You will have at least 3 years’ experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidence-based practice, working to set targets, and will be equipped with strong influencing and interpersonal skills. You will also be responsible for producing and submitting weekly/monthly caseload reports and maintaining accurate, up-to-date beneficiary records on our internal systems.
Connecting with people and communities to strengthen skills and build stronger voices.



The client requests no contact from agencies or media sales.
Housing Interventions Worker - HMP Cardiff
Location: Cardiff
Salary:£26,000 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 13th of July 2026
Are you passionate about preventing homelessness, reducing reoffending and supporting people to achieve lasting change?
We're looking for an experienced, positive and solutions-focused Housing Intervention Worker to join our Camau Service, helping people involved with the criminal justice system secure stable accommodation and successfully reintegrate into their communities.
This is a rewarding opportunity to work within prisons and alongside probation services, making a real difference to the lives of people preparing for release from custody.
About the Service
The Camau Service is commissioned by His Majesty's Prison and Probation Service (HMPPS) and delivered across Gwent, South Wales and Dyfed Powys by The Forward Trust.
The service supports individuals who have been allocated a Rehabilitation Activity Requirement as part of their community supervision licence, helping them prepare for a successful return to the community. The service also supports unsentenced men on remand awaiting sentencing.
We are committed to creating opportunities for everyone and warmly welcome applications from people of all backgrounds, including those with lived experience of addiction, recovery, previous offending or homelessness.
About the Role
Based primarily at HMP Cardiff, you will work closely with prison and probation colleagues to deliver housing-focused interventions that improve accommodation outcomes and prevent homelessness.
Key Responsibilities
About You
We're looking for someone who is motivated by improving lives and can build positive relationships with people facing multiple and complex disadvantages.
You will have:
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
LONDON INDEPENDENT STALKING ADVOCATE (ISA)
About Suzy Lamplugh Trust
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993.Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.
Role Overview
London ISA’s will deliver high quality advocacy, advice, and emotional support to victims across all risk levels, assisting them to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services.The role will involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights.
Person Specification
Essential
Interest and commitment to the work of Suzy Lamplugh Trust
Experience providing advocacy, advice, or support to victims of stalking, abuse, violence, or harassment
Experience navigating the criminal justice system, civil or family courts
Experience in using SASH or conducting other VAWG based risk assessments and developing safety plans
Experience liaising with external agencies and multi-agency collaboration
Experience providing emotional support to clients experiencing trauma or distress
Ability to manage a caseload effectively and maintain accurate records including EDI monitoring
Experience of handling confidential information and understanding safeguarding obligations
Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.
What we offer in return:
In return for our staff’s commitment and dedication, we offer a range of Company Benefits:
Hybrid working (minimum 40% in the office and agile working enabled to work from home) after 3 months
Flexitime Policy
28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday
Pension scheme with 5% employer contribution
Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
Occupational Sick Pay (which increases after 3 years)
Cycle to Work scheme (cycle racks on site)
Interest-free travel loan for annual season ticket
Regular all-staff off-site meetings and events
Hours: 35 per week
Contract: Permanent
Salary: £30,737
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment

The client requests no contact from agencies or media sales.
OVERVIEW OF THE POST
Groundwork Greater Manchester is an environmental and social regeneration charity, and member of the national Federation of Groundwork Trusts, working through partnerships to deliver a greener more resilient city region with stronger, healthier communities, responsible businesses and enhanced prospects for all local people.
You will join the Homes Team and assist the Water Efficiency Lead in the delivery of Water Efficiency projects. The team deliver Water Efficiency audits across the Northwest to businesses and schools. Audits include behaviour change, Water Literacy Awareness, providing and installing water efficiency devices, identifying and fixing water leaks, and promoting and facilitating rain water harvesting and sustainable drainage solutions to reduce water consumption.
You will be required to develop good working relationships with project partners and colleagues and liaise with other members of Groundwork staff delivering similar or complementary services.
You will generate and respond to referrals and be responsible for providing effective support and customer service. Both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings. You will attend relevant team meetings/training to raise awareness of the programme and to develop/improve skills.
ROLE & MAIN PURPOSES OF THE POST
· Assist the Water Efficiency Lead to deliver commercial and domestic water audits across the North West of England by being responsible for responding to referrals, making bookings and customer service and engagement.
· Identify and engage key stakeholders who are able to help Groundwork access opportunities to deliver the service.
· Work with delivery staff to ensure that the project meets all the client’s requirements
· Liaise with householders, schools and businesses on a day-to-day basis and build good/positive working relationships with them.
· Provide advice and follow up support to householders, businesses and schools to encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.
· Provide water saving reports to customers on their usage and possible savings answering any queries they may have.
Business & Service Development
· Manage relationships at a programme level to support project delivery and development.
· Use relevant internal and external data to inform service development and practice.
· Work closely across internal teams, Groundwork UK and other Groundwork Trusts where appropriate to develop services and share learning.
Financial & Resource Management
Understands and manages resources for specific tasks and activities
People Management & Development
· Embeds the Trusts culture and values through your own behaviour and providing supportive challenge to others
· A commitment to share specialist skills and knowledge with others
· Ability to communicate project status to all stake holders as required
Internal Management
· Supports delivery of business improvement priority plans within the Homes team
· Ensure GDPR across all projects
Other
· Eg Deputise for Homes Team to cover short-term capacity gaps and absence
Perform all other duties as assigned
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Main purpose:
Reporting to the CEO and working with a small, dedicated head office team, the post-holder is responsible for the full finance function of the Charity and its Trading Subsidiary, NAFAS Enterprises Limited (currently dormant), using Xero financial package.
Key Relationships
Key Responsibilities:
· Maintain accounts for the Charity and it’s subsidiary company.
· Manage outsourced payroll provider and Arrange payment of staff salaries, PAYE, NI and pension contributions.
· Process and Make payments for all staff and volunteer expenses.
· Ensure all expenditure payments are made on time.
· Maintain Direct Debits subscriptions.
· Responsible for annual affiliation fee income and master sheet reconciliation
· Raise quarterly invoices for advertising in the Flower Arranger magazine
· Process website stock orders and raise other ad hoc stock order invoices
· Process charity event receipts and expenditure and reconcile against master spreadsheet
· Responsible for supplier invoice processing and payments
· Responsible for banking of cheques and bank reconciliations.
· Responsible for VAT returns for both companies.
· Preparation of management accounts for the CEO, Finance Committee and the Board ona scheduled agreed with the CEO
· Maintenance of restricted funds documentation, ensuring proper cost allocations and record keeping.
· Maintenance of P&L and Balance Sheets reconciliations.
· Prepare budgets and forecasts and assist CEO with variance analysis.
· Manage rolling 12-month cashflow forecasts.
· Manage the annual audit process.
· Provide information and advice to the CEO and the Board of Trustees.
· Keep up to date with compliance, legislation and regulation and to work within the organisation’s policies and procedures.
· To maintain the Charity’s supporter database ensuring accurate records of income and contact details is kept up to date.
· To act as Secretary to the Finance & Investment Committee and Risk & Audit Committee of the Board
· To act as a central point of contact for all financial enquiries.
General
· To at all times, act as a role model, representing the vision and values of NAFAS.
· Exhibit a strong team-working approach with the aim of maintaining a positive and productive work environment.
· To be involved in shared office duties, such as taking telephone orders, picking, packing and posting orders of trading goods.
· Attend and participate effectively in team meetings, appraisal meetings, and staff development sessions, as is reasonable for part-time working arrangements.
· To attend regular team meetings and undertake relevant training when required.
· To identify and motivate people to be involved in giving voluntary and financial support where possible.
· To undertake any other activities reasonably required.
Personal Specification
· Be part or fully qualified (ACA, ACCA, CIMA etc) or equivalent
· Have a proven track record in budgeting, forecasting, cashflow management, and financial modelling
· Have experience of working within a small central team
· Have excellent communication skills, both written and verbal
· Have experience of managing compliance areas such as data protection, cyber security, insurance and risk (Desirable)
·
Benefits
This Job Description cannot be considered to be exhaustive and other duties not included above may arise. On the understanding that such duties are commensurate with the purpose of the job and have been identified as such by the post holder’s line manager and advised to the post holder, then such additional duties shall form part of the requirement of this post.
Application process. Please submit your completed application of your CV and a supporting statement/covering letter of no more than 2 sides of A4, Arial font size 11 as a maximum outlining how your skills and experience align to the Personal Specification for this role and your interest in this by 11:59pm on Monday 13th July 2026.
Interview dates. Interviews will take place on the 15th or 16th of July 2026. Please let us know in your cover letter if either of these two dates make it difficult for you to attend interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Safenet is part of the Calico Group, an innovative group of companies, working together collaboratively to have a greater impact than they could alone. Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
Safenet are a well-established Domestic Abuse charity, working to reduce and eliminate domestic abuse and to deliver support services to survivors of domestic abuse across the Northwest of England.
The Opportunity
You’ll deliver trauma-informed, survivor-led practical and emotional support alongside home security assessments and target hardening measures, working in partnership with local agencies to reduce risk and increase safety.
Women only occupational requirement: This role is restricted to women under Schedule 9 (Part 1) of the Equality Act 2010. The nature of the work involves providing support to women who have experienced domestic abuse, and Safenet considers it a genuine occupational requirement that the post-holder is a woman.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
Desirable
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Safenet is part of the Calico Group, an innovative group of companies, working together collaboratively to have a greater impact than they could alone. Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
Safenet are a well-established Domestic Abuse charity, working to reduce and eliminate domestic abuse and to deliver support services to survivors of domestic abuse across the Northwest of England.
The Opportunity
Using your experience of delivering support to victim of domestic abuse, you will provide high quality and pro-active front line service helping to keep survivors safe. You will be assessing risk, completing safety and support plans, and ensuring the service offer is accessible and inclusive to all.
We are looking for high calibre, passionate, caring individuals who are excellent team players and are committed to providing high quality, trauma informed services for victims and survivors of domestic abuse.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
The client requests no contact from agencies or media sales.
The Role
Join the Law Society's Data and AI team at an exciting stage of our data transformation journey. Having recently implemented our first enterprise Data Platform, we're looking for an Analytics Engineer to help shape the next phase of our data and analytics capability.
In this role, you will design, build and maintain trusted data models and analytics products that enable reporting, generate valuable insights and support informed decision-making across the organisation.
Working closely with data engineers, analysts and business stakeholders, you'll transform complex data into well-governed, reusable analytical models that power reporting tools such as Power BI. You'll also play a key role in improving data quality, enhancing data accessibility and ensuring colleagues can confidently find, trust and use data to drive business outcomes.
This is an excellent opportunity to join a knowledgeable and growing Data and AI team where you'll have the chance to influence best practice, work with modern technologies and contribute to the continued evolution of our data platform.
What we're looking for
We're looking for someone with a passion for data and analytics who can bridge technical expertise with business needs. You will have:
Desirable skills include:
What's in it for you
This is an exciting opportunity to join a respected membership organisation with a strong reputation for excellence and legal expertise. You'll work alongside talented colleagues who are passionate about using data to deliver meaningful impact across the organisation.
At the Law Society, we're committed to fostering an inclusive workplace where equality, diversity and inclusion are valued, and where our culture is built on trust, clarity, excellence and respect.
We offer:
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: Midnight on 09 July 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 22/23 July 2026
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The Role
We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation.
In this role, you will be responsible for managing incidents and service requests in line with agreed service levels, escalating where appropriate and ensuring timely resolution. You will support a range of hardware and software, maintain meeting room technology, and help ensure end user equipment is readily available and fit for purpose. Working within an ITIL framework, you will contribute to continuous service improvement while ensuring compliance with IT security and policy standards.
You will also manage user access across systems, including Active Directory, VPN and business applications, keep accurate records within the ITSM toolset, and support the ongoing development of the Service Desk knowledgebase. Maintaining stock levels of equipment and licensing, in collaboration with IT Procurement, will also form part of your responsibilities.
What we're looking for
We are seeking a proactive and customer-focused individual with experience in a Service Desk or End User Services environment. You will have strong troubleshooting skills across both hardware and software, along with a solid understanding of ITIL processes and service management principles.
You should be comfortable managing user access, including Active Directory and VPN, and able to prioritise your workload effectively in a fast-paced environment. Strong communication skills are essential, as you will be supporting a wide range of users with varying levels of technical understanding. A collaborative approach, attention to detail and a genuine commitment to delivering an excellent user experience will be key to success in this role.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
This role requires a minimum of four days per week in the office.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.