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Job Title:
Front of House, Concierge/Receptionist
Team/Department:
House & Conferencing / Finance & Services
Hours:
Job Share – 25 Hours per week (0.625 FTE)
Salary Range:
£32,000 - £35,000 FTE per annum
Contract:
Fixed Term to Permanent (12 Months)
Reporting to:
House & Conferencing Manager
Other Key Relationships:
Director of Finance & Services
House Maintenance Manager
HR & Compliance Officer (Health & Safety)
All Tenants and Staff of Mothers Union
Mothers Union
Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world.
Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.
Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.
Role Purpose
The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.
The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.
Core Responsibilities
· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.
· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.
· To assist with meeting-room bookings.
· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.
· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.
Detailed Tasks
Front of House / Reception
Security
Conferencing & Meeting Room Support
General MU Operational Support
1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.
2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.
Working for Mothers Union
Detailed package, benefits and wellbeing package:
· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union
· 2 days paid volunteering leave (pro rata for part-time staff)
· Employer pension scheme with 7% employer contribution
· Enhanced maternity, paternity and adoption leave and pay
· Employee Assistance Programme including Virtual GP and Coaching
· Life Assurance
· Annual Season Ticket Loan
· Bike purchase salary sacrifice scheme (Cycle2Work)
· Eye care voucher and an allowance towards glasses
Work Location/Hybrid Working Pattern
This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.
Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.
We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.
How to Apply
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.
Application Deadline – 31st May 2026
Right to Work
Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.
DBS Checks
This vacancy is subject to a DBS check if you are successfully selected.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Diversity & Inclusion
Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.
We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
Safeguarding Policy
Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.
Attach a cover letter to your CV. The interview process will be in 2 stages. Application Closing Date – 31st May 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Aziz Foundation
We at The Aziz Foundation are a family charitable foundation established to support British Muslim communities to flourish and give back to our country. Through our flagship Masters Scholarships programme, the Foundation has invested over £8 million into more than 700 scholarships for British Muslims pursuing postgraduate degrees as well as working with employers to facilitate work experience and internships for young British Muslims.We have also supported a wide range of charitable initiatives, including funding of historic buildings, community sports, research into discrimination, interfaith activities and the engagement of British Muslims in the democratic process of our country.
Job Purpose
This is a new and vital role for the Foundation, involving developing our work around employment, which will support British Muslims to access employment and develop their careers in fields in which we are currently under-represented.You will be part of a matrix-working team that will collectively develop this piece of work, so you will not be simply implementing an existing plan; you’ll be there from the start with key input into how this should be designed and implemented.
Your key role will be to engage with employers in target industries of journalism, law, arts, public policy, and tech/AI.This will involve direct engagement with employers with whom we have no existing engagement, building on relationships we already have and working with third-party ‘intermediary bodies’ and organisations representing employers across entire sectors.The role seeks to achieve a clear impact by getting people into good quality roles with leading employers.
Internal relationships
You will report to the Director of the Foundation, who will work closely with you in the development of this new programme.The Foundation currently has five staff, now growing to eight.We are a tight-knit team that goes over and above to support one another.
This role will work closely with the role we are advertising in parallel, the Head of Careers & Talent Development.That role is more at the “supply” end – identifying and engaging graduates and other potential candidates to engage with employers.
Key Responsibilities
Broadly, the main duties and responsibilities will include, but not be limited to, the following:
Build and manage employer partnerships across all target sectors: journalism, law, arts, public policy, and tech/AI
Ensure our CRM system is maintained to track all external and internal communication for your area of work
Convene roundtables and sector networks.
Deliver employer engagement on employment practices that will support the recruitment and retention of
the best British Muslim young people
Collaborate with internal colleagues to align employer needs with graduate pathways.
Collaborate with the Communications function to ensure internal and external promotion
Person Specification
When completing the cover letter in the process of applying for the role, ensure that you address how you meet each of the “essential” criteria in the person specification and, where relevant, how you meet the “desirable” criteria.
1. Experience
Essential
Desirable
2. Skills and Abilities
Essential
Upload your CV in Word or PDF, clearly stating your individual achievements and including contact details. Use the supporting statement to show how you meet the role’s essential and desirable criteria, with specific examples. Refer closely to the person specification—generic applications will not be shortlisted.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to make a positive difference to the lives of others?
Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.
We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important.
So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be face-to-face work as part of the job, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Any travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light Card.
We are looking for a focused individual to join our caring, passionate, and diverse team as an Autism Advisor, as part of our well-established and successful Autism Service.
Our Autism Advisors offer a waiting well service, working to ensure that our Hub members are offered information, advice and guidance and other appropriate support as early as possible via our workshops and groups.
This role gives challenge and satisfaction and will suit someone that has:
Please see the Job Description and Person Specification below for more information about the role.
Applicants will need to deliver a 5-minute presentation on autism awareness specifically relating to Autistic people without a Learning Disability.
To apply for this position, please send your CV and a supporting letter.
Closing Date: Wednesday 13th of May
Interviews: Monday 18th and/or Tuesday 19th May
Barnet Mencap is committed to equal opportunities and the safeguarding of children and adults at risk.The successful candidate will be required to complete a Disclosure and Barring Service form in line with Section 115 of The Police Act 1997.
Barnet Mencap is the leading charity for children and adults with a learning disability and their families in the London Borough of Barnet



The client requests no contact from agencies or media sales.
Victim Support are looking to recruit Children and Young Person's Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Barrow-In-Furness
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
About the Role
This role is based in Barrow-In-Furness. You will need to travel to meet clients & work across areas as required.
As a Children and Young People IDVA (CHIDVA), you will play a vital role in providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Cumberland. You will act as the single point of contact for young victims throughout their recovery process, delivering support and interventions in a group setting or one-to-one basis.
You will need: -
You will have a thorough understanding of domestic abuse and its impact on child victim/survivors.
You will understand safety and risk and how it relates to children and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential.
You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position.
To be successful in this role you should have good IT skills & thorough safe guarding awareness.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Marketing Delivery Officer
£29,500 - £32,250 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
As a Marketing Delivery Officer within the Integrated Marketing and Media team, you’ll play a central role in bringing communications plans to life. Working closely with colleagues across the Communications Directorate, you’ll coordinate the delivery of content and channel activity so priority communications land effectively and on time.
You’ll oversee delivery across a wide range of channels, coordinating content outlined in communications plans and delivering against priorities set by Communications Business Partners and Product Owners. A big part of the role involves working with delivery teams to understand their lead times, briefing needs and how to get the best outcomes from collaborative working. You’ll work on projects with teams across the charity, including sector-leading virtual fundraising challenge products, sporting events such as London Marathon, in-person events like March for Men, projects to promote our support services, Corporate Partnerships and much more. You’ll also liaise with our external media agency to support the delivery of content for paid media campaigns.
As part of cross-functional product teams, you’ll stay close to evolving priorities and take ownership of the production and delivery of communications activity. This includes copywriting, editing and reviewing content, developing creative briefs and overseeing delivery of the communications plan. You’ll coordinate asset requests, organise briefings and channel planning sessions, and help connect product teams with delivery teams so everyone is aligned and working efficiently. You’ll get to work with teams across the organisation and get to see first-hand the work we’re doing to give men the power to navigate prostate cancer.
What we want from you
You’ll be highly organised, with the ability to calmly balance planned and reactive work while keeping a solutions‑focused mindset. You’ll be a confident communicator, comfortable translating complex or technical information into clear, engaging content for general audiences, and skilled at building trusted relationships with colleagues, stakeholders and external partners.
You’ll bring experience of copywriting for different channels, along with copy editing and reviewing skills, and have a solid grounding in creative content production, creative briefing and ideation. Practical experience using tools such as Canva will be important, as will project management expertise and familiarity with collaboration tools like Trello or Monday.
Strong analytical skills are essential, enabling you to quickly digest complex information and respond effectively, even when working to tight deadlines. Above all, you’ll be a collaborative team player who enjoys working across functions, engaging stakeholders and helping teams deliver their best work together.
If you’re excited about helping deliver communications that really matter, we’d love to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
Location(s)
This position is open to candidates currently based in Scotland, in line with the role’s operational requirements. The role is home-based with in person attendance to our ‘All Staff Days’ in London (5 per year), team meetings (roughly 6 meetings per year) and occasional travel to other meetings and Westminster as required. Where possible, these are combined with an overnight stay.
London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW
Job Title: Policy and External Affairs Manager (Scotland)
Employment Type: Part-time
Reporting to: Head of Policy, Programmes and Media
Pay scale: £40,000 - £42,500 Full time equivalent (Actual salary £32,000-34,000)
Interview: In person interviews will take place on Friday 29th May at our London office
Working hours: 28 hours per week (4 days/0.8) within normal operating hours. Flexible working arrangements will be considered. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid.
Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays.
We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups.
CHARITY OVERVIEW
Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.
We are both a membership body and charity. We support our 700+ members (109 of which are located in Scotland) to provide advice to around 2 million people every year. We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face.
JOB PURPOSE
To set up and manage our policy and public affairs activities in Scotland ensuring AdviceUK has a strong voice, so we can secure policy change to benefit organisations delivering advice and the communities they serve. The post holder will be responsible for establishing AdviceUK’s first policy and influencing strategy for Scotland, including through developing policy solutions informed by strong evidence and rooted in member experience, and leading effective political and stakeholder engagement which will influence change. They will work closely with colleagues across the UK to join up policy, influencing and communications work.
KEY TASKS AND RESPONSIBILITIES
1.Strategy
1.1 Develop AdviceUK’s first policy and influencing strategy for Scotland, through consultation with members and stakeholders and analysis of the landscape and opportunities in Scottish policy making.
1.2 Put plans in place to roll out a specific programme of proactive and reactive policy work to further AdviceUK’s strategic aims in Scotland and represent the voices of Scottish members.
1.3 Devise measures to monitor the impact of our policy and influencing work in Scotland and report back to staff, trustees, members and stakeholders about the difference we are making.
2.Policy development
2.1 Collaborate with AdviceUK members, partners, sector stakeholders and
beneficiaries to develop clear, concise and authoritative policy positions on key issues.
2.2 Produce high-quality, well-argued policy materials based on data and evidence, including reports, select committee responses, evidence statements, briefings and responses to Scottish Government consultations.
2.3 Provide policy input for media statements, press releases and social media posts relating to Scotland, which are managed by the Press Officer and Digital Marketing Officer.
2.4 Develop an expert knowledge of policy issues affecting Advice UK members, keep up to date on the political and legislative environment and identify opportunities to use these to further Advice UK’s strategic objectives.
2.5 Represent AdviceUK at policy and/or sector meetings and events.
3. Public affairs
3.1 Roll out a programme of public affairs work including Scottish parliamentary engagement to promote AdviceUK’s strategic priorities.
3.2 Build and maintain effective relationships with stakeholders across the Scottish Government and parliament, local and decision makers, non-governmental bodies and other relevant stakeholders.
3.3 Champion an evidence based approach to all Advice UK’s advocacy and external relations work, drawing on research and member insight to inform our campaign messages.
3.4 Ensure regular opportunities for Advice UK members in Scotland to feed into our public affairs and advocacy work, and regular communications on our impact, to demonstrate how we amplify their voice.
3.5 Monitor and evaluate public affairs work, including collecting relevant metrics, to report back on our success and inform future campaigns.
4. Research and data
4.1 Work with Policy, Programme and Media (PPM) colleagues as well as the wider AdviceUK team to develop the evidence base needed to inform our policy and campaigns work in Scotland.
4.2 Work with the Research and Policy Analyst to carry out analysis that identifies emerging trends in the Scottish advice world and use this to provide evidence-based policy briefings and specific policy solutions.
5. General duties
5.1 Ensure you effectively communicate Advice UK’s vision, mission and objectives to staff, members and external stakeholders.
5.2 Ensure you demonstrate Advice UK’s values and behaviours in all aspects of your work
5.3 Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers
5.4 With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training
5.5 Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.
5.6 Adhere at all times to Advice UK’s policies and procedures
5.7 Carry out any reasonable duties compatible with the post assigned by your line manager
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Lunch Club is looking for a compassionate and community-minded Link Worker to join our small, dedicated team.
We provide nutritious meals and a welcoming space for people facing food poverty and social isolation in Streatham. As demand continues to grow, we are deepening the support we offer, and this new role will play an important part in that.
About the role
This is an important and meaningful role, working within our Friday lunch session. You will build trusted relationships with people we support, offering one-to-one support, signposting, and gentle guidance to help people access the services they need. This might include support around housing, finances, wellbeing, or connecting into local services.
We expect this role to grow over time to other days as our capacity develops.
What you’ll be doing
We’re looking for someone who:
Why join us?
This is an opportunity to be part of a grassroots, community-led charity where relationships matter. You’ll help shape a growing area of our work and make a meaningful difference in people’s day-to-day lives.
The Lunch Club is committed to creating an inclusive and welcoming environment for everyone. We encourage applications from people of all backgrounds, particularly those with lived experience of the challenges our community faces. We are committed to equality of opportunity and to building a diverse team that reflects the community we serve.
The Lunch Club's goal is to tackle food poverty and social isolation by offering a welcoming environment where people can enjoy a nutritious meal and
The client requests no contact from agencies or media sales.
Location: Rotherham
Mentored by: Teaching, Learning and Assessment Coordinator
Type of Employment: Full-time
Hours of Work: 40 hours per week
Days of work: Monday – Friday
Pay Level: £35,560
In this role, you won’t just teach Maths and English — you’ll change trajectories by becoming a trusted role model, advocate, and guide, helping young people develop the skills, resilience, and confidence they need to progress into education or training, employment, and independence.
If you are empathetic, resilient, and driven to make a real impact, this is your opportunity to transform lives and shape futures.
Some of the key responsibilities include:
Our Benefits:
What to expect from the recruitment process:
All applications must be submitted by 15th May 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)
For more information on this role and our organization please visit our website
Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
The client requests no contact from agencies or media sales.
About the Role
Main Responsibilities
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
• Research and explore options and implications so that clients can make informed decisions.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Up to date knowledge of welfare benefits and demonstratable evidence of competence in providing benefits advice to clients in an audited environment.
• Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services
• Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
• Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Social policy
• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Alert clients to social policy options.
Professional development
• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Other duties and responsibilities
• Complete the required training to comply with quality assurance processes.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the Citizens Advice service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
37 hours per week / fixed term until 31 March 2027 / Working pattern Monday - Wednesday 0930-1730, Thursday 1100-1900, Friday 0900-1630 (to be confirmed)
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
Youth Advice Centre (YAC) offers information, support and guidance to young people (13-25) and their families in Brighton and Hove. The YAC team offer expertise on a wide range of topics including housing, wellbeing and family relationships. We provide a safe and friendly environment where everyone is made to feel welcome.
We are on the lookout for a new specialist housing advisor to join the YAC team. Based in the heart of Brighton, you will support young people to understand their housing options, make referrals on their behalf, and advocate when needed to ensure young people get the support they need. You will be based within the advice centre and form part of the team who deliver drop-in clinics and appointments. As well as providing one to one work, this role will also focus on prevention and early intervention through the delivery of workshops in schools, colleges and other youth settings.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Experience in a housing or advice setting is desirable; however, this is not essential as we will provide a full induction and training package. The ideal candidate will have the ability to engage with young people, hear their voice and co-produce their support plans looking at their holistic needs, be able to professionally challenge decisions advocate on their behalf, work with professional networks to provide support, identify safeguarding concerns and risk, and hold strong professional boundaries at all times.
CLOSING DATE: Sunday 17 May 2026 at midnight, if we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.
PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Money & Energy Advice Service Lead
Pro rata salary: £39,825 (35 hour week)
Home-based, with travel as required
Up to 35 hours per week with occasional evenings and / or weekend work will be required
Permanent (subject to external funding)
Responsible for: 2.0 FTE Money & Energy Advisers
About the role
This is an exciting opportunity for an experienced welfare benefits practitioner with a passion for sharing knowledge and enabling teams to deliver above and beyond.
With around 4 in 10 beneficiaries, we support seeking help with financial difficulties, this is a pivotal role for Kidney Care UK.
We are seeking a knowledgeable and confident specialist income maximisation activities for a role with three key parts: to lead a small team delivering benefits and energy advice and support directly to clients; to play a key role in upskilling and supporting our outstanding Patient Support team across the country; and to be the subject matter expert within Kidney Care UK.
Our external partners – British Gas Energy Trust have committed to fund our Money and Energy Service until March 2027. We are advertising this position as ‘permanent’ – we anticipate confirmation by December 2026 whether funding will be extended beyond March 2027.
This role is made possible thanks to the support of British Gas Energy Trust.
About Kidney Care UK
Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
About the Money & Energy Advice Service
The Money & Energy Advice Service (MEAS) provides information and support for welfare benefits and income maximisation and promotes awareness of efficient energy use. Working closely with Patient Support officers, MEAS provides specialist knowledge and directly supports clients to achieve sustainable financial outcomes. The service was established in 2023 with the support of British Gas Energy Trust and is embedded as a valued element of the many ways Kidney Care UK supports people affected by kidney failure.
What we offer
Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
The Talent Set are delighted to be partnering with Paul Hamlyn Foundation to recruit an Interim Policy and Projects Lead to join their Strategic Learning, Insight and Influence team.
This is a highly outward-facing role at the heart of the Foundation’s influencing work. The successful candidate will provide high-quality policy insight, research, and strategic support, helping the Foundation stay informed about the policy landscape affecting its priority areas, particularly young people, migration, education, arts and social justice. The role will also play an important part in strengthening partnerships, shaping advocacy activity, and supporting cross-foundation collaboration.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £37,000 per annum
Contract: 12 month fixed-term (full-time, 35 hours per week)
Location: Hybrid working (minimum 40% in the London office)
Flexibility: Part-time and secondment arrangements considered
Benefits: Generous pension, annual leave, and wellbeing benefits
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
We recognise that the person specification is detailed, and you may feel you do not meet all the criteria. If you don’t meet 100% of the requirements but believe you can thrive in the role we encourage you to apply.
Location: Telford
Mentored by: Teaching, Learning and Assessment Coordinator
Type of Employment: Full-time
Hours of Work: 40 hours per week
Days of work: Monday – Friday
Pay Level: £35,560
In this role, you won’t just teach Maths and English — you’ll change trajectories by becoming a trusted role model, advocate, and guide, helping young people develop the skills, resilience, and confidence they need to progress into education or training, employment, and independence.
If you are empathetic, resilient, and driven to make a real impact, this is your opportunity to transform lives and shape futures
Some of the key responsibilities include:
Our Benefits:
What to expect from the recruitment process:
All applications must be submitted by 15th May 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)
For more information on this role and our organization please visit our website
Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Real Difference as a General Adviser at Citizens Advice Doncaster
Are you passionate about helping people navigate life’s challenges and create positive change in your community?
Join Citizens Advice Doncaster as a General Adviser and play a vital role in empowering local residents with trusted, practical advice when they need it most.
This is more than a job, it’s an opportunity to change lives every day. You’ll work across our welcoming offices and dynamic community outreach locations, supporting people to overcome financial, social and practical difficulties with confidence and dignity.
If you thrive in a fast‑paced, people‑centred environment, care deeply about fairness and equality, and enjoy finding solutions, this could be the perfect role for you.
What You’ll Be Doing
As a General Adviser, you will deliver high‑quality, impartial advice through face‑to‑face appointments, telephone, email and web chat, supporting clients at every stage of their journey.
You will:
Research & Campaigns – Turning Individual Stories into Systemic Change
You’ll also contribute to our research and campaigns work, helping ensure local and national decision‑makers hear the real experiences of our clients by:
What We’re Looking For
We’re looking for someone who is:
Why Join Citizens Advice Doncaster?
Please note: In accordance with Citizens Advice national policy, the successful candidate will be subject to a DBS check.