Customer relationship manager jobs

ALDER HEY CHILDREN'S CHARITY

Job title: Senior Philanthropy Fundraiser
Salary: £35,032- £39,826
Hours: 37.5 hours per week
Location: Alder Hey Children's Charity (based within the hospital), Liverpool. Hybrid working available.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role

This is an exciting opportunity for an experienced and ambitious fundraiser to join our growing Philanthropy Team.

As Senior Philanthropy Fundraiser, you will play a key role in securing significant support from major donors, philanthropists, high-value supporters and donor-advised funds. You will manage a portfolio of existing and prospective supporters, building meaningful relationships that inspire transformational giving and long-term partnerships with Alder Hey Children's Charity.

Working closely with colleagues across the Charity, you will create bespoke engagement opportunities, develop compelling cases for support and deliver exceptional stewardship that demonstrates the impact of philanthropy. You will also help identify new opportunities to grow our philanthropy programme through networking, events and relationship-building with professional advisors and influential supporters.

We're looking for someone who loves building relationships and brings energy, enthusiasm and exceptional communication skills, alongside a proactive approach and a passion for connecting people with a cause that changes children's lives.

Key responsibilities will include:

Relationship Management and Philanthropy

· Manage a portfolio of existing and prospective major donors, philanthropists and other high-value supporters.

· Develop tailored cultivation, solicitation and stewardship plans that maximise long-term support and donor engagement.

· Deliver exceptional supporter experiences through meetings, events, hospital visits and bespoke engagement opportunities.

· Build a strong pipeline of prospects and identify opportunities to grow philanthropic income.

 

Networking and New Business Development

· Represent Alder Hey Children's Charity at networking events, philanthropy forums and relevant sector events.

· Build relationships with new prospects, influential supporters and professional networks.

· Support the development of relationships with solicitors, wealth managers, philanthropy advisors and donor-advised funds to create new philanthropic opportunities.

 

Collaboration and Impact

· Work closely with clinicians, senior stakeholders and colleagues across the Charity to develop compelling funding opportunities and cases for support.

· Demonstrate the impact of philanthropy through high-quality stewardship and supporter communications.

· Contribute to the continued growth and success of Alder Hey Children's Charity's philanthropy programme.

Please see the attached Job Description and Person Specification for more information.

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.

Together

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.

Passion

We are passionate about what we do and inspire others.

Magic

We are creative, fun and child-led, creating special moments and going the extra mile.

Additional Information

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification.

Closing date: 3 August 2026

Initial screening interviews will be held via Teams on 10 August 2026

Second stage interviews will be held in person at Alder Hey on 24 August 2026

About The Role

This is a 12-month fixed-term opportunity to step into a senior leadership role within Supporter Services at a crucial point of transformation. As Senior Supporter Services Manager, you’ll act as deputy to the Head of Supporter Services, providing steady operational leadership across a busy, multi faceted function while a major CRM programme is delivered across Fundraising. It’s a role for someone who’s comfortable operating at pace, holding complexity, and making sure the day to day never loses momentum while change is happening around it.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll take responsibility for the smooth running of supporter care, income processing, fulfilment, Gift Aid and associated operational activity, ensuring high standards are maintained across every touchpoint. This is about joining the dots between teams, systems and suppliers so that supporter journeys remain consistent, compliant and well managed. You’ll also play a key role in strengthening processes, refining ways of working, and helping embed recent structural changes so the function is set up for long term effectiveness.

Working closely with senior stakeholders across Fundraising, Finance, Data & Insight and external partners, you’ll bring clarity, structure and practical decision making to a fast-moving environment. The role needs someone who can balance operational detail with wider priorities, spot risks early, and keep service delivery on track without losing sight of the bigger picture. Above all, you’ll bring strong leadership, sound judgement and a calm, solutions-focused approach to a function that sits at the heart of supporter experience.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Location: Hybrid / The Grange, Saunderton, Princes Risborough
Hours: 35 hours per week, Monday to Friday

We are looking to recruit a Trusts and Foundations Officer to join our Trusts and Foundations team and support the delivery of Hearing Dogs for Deaf People’s fundraising strategy. The Trusts and Foundations team is working towards an income target of £1.3m in 2026 to 2027, with planned growth to £2.1m by 2029 to 2030.

This is an exciting opportunity to develop your fundraising career within a collaborative and ambitious team. You will contribute to securing income from charitable trusts and foundations, building funder relationships, and supporting the wider Income Generation function. The role works primarily within the Trusts and Foundations team, whilst also working with other Officers and Assistants across the Income Generation directorate to support cross-departmental activity, projects and key administrative processes throughout the year.

We are looking for individuals who demonstrate passion for our cause, a keen eye for detail, and the ability to write compellingly about the difference Hearing Dogs makes to the lives of deaf people. You will be confident communicating with a wide variety of people, including funders, volunteers, and senior colleagues, and will bring a proactive and positive approach to everything you do.

Key Responsibilities

• Funding Applications & Funder Communications
• Relationship Management & Stewardship
• Systems & Data Management
• Income Generation Directorate Cross-Working

Skills, Knowledge and Expertise

Essential:

• At least 1 year's experience of working in a fundraising role
• Excellent written communication skills, with the ability to write clearly, accurately and compellingly
• Strong attention to detail and good numeracy skills
• Excellent interpersonal and verbal communication skills
• Strong IT skills, including Microsoft Office
• Ability to plan and prioritise workload effectively and meet deadlines
• Ability to work collaboratively as part of a team
• Creative thinker, able to spot opportunities and use initiative

Desirable:

•  Experience of working within Trusts and Foundations or Philanthropy Team
•  Experience of Microsoft Dynamics 365 or a similar CRM database

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service
• Day off for your birthday
• Defined contribution group personal pension plan
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Eye care
• Hearing tests
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops
• Pet Dog Policy

For further information and to apply, please visit our website via the apply button.

Closing date: 17th July 2026.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

Part-funded by a generous donation from Backstage Trust, this is a new and pivotal role designed to transform Theatre Centre's fundraising capacity by strengthening systems, increasing income diversity, and building long-term financial resilience. The postholder will play a key role in helping the organisation capitalise on its artistic impact and case for support, while building momentum towards its 75th anniversary in 2028.

This role will keep us focused on our development strategy and will have support from across the whole company: the Board, Executive and the core TC team. We have been steadily building our foundations and have some good funding relationships in place, committed individual givers, a strong, evidenced case for support, some incredible stats and feedback and above all an inspiring and exciting programme of work to offer for young people, artists and teachers across the country.

Our Development Manager will help us to bring in resources so that we can continue share our high-quality, specialist work as far as we can. We see development as a collaborative effort and we understand the need for the whole team to support development, that effective fundraising needs to be resourced with realistic timelines and expectations.

About the Role

Contract type: Fixed term to March 2028

Hours: 30 hours per week (0.8 FTE) - we're happy to discuss flexible working patterns that work best for you.

Salary: £24,000 per year (based on £30,000 per year pro rata)

Location: This role can be hybrid or predominantly home based, with some time spent working with colleagues in the office. Theatre Centre is based near Three Bridges station at Unit 4 Crawley Business Centre, Stevenson Way, Crawley, RH10 1TN.

Job Requirements

• A strong affinity with Theatre Centre's mission and a passion for creating opportunities for young people through the arts.
• A values-driven approach, with commitment to equity, inclusion, social justice and environmental responsibility.
• Collaborative, open and transparent working style.
• Comfortable working in a changing environment.
• Proven experience of fundraising within an arts organisation.
• Strong strategic thinking skills.
• Good written communication skills, including the ability to develop compelling cases for support and reports.
• Good understanding of the financial context of this work.
• Experience of building and managing relationships with funders, donors and stakeholders.
• Strong organisational and administrative skills, including data management.
• Experience of monitoring and reporting to demonstrate impact.
• Ability to manage competing priorities, work flexibly under pressure, and meet deadlines.

Job Responsibilities

The Development Manager will lead delivery of a phased fundraising strategy:

Phase 1 - Foundation: Build on our strong systems and processes and give us consistency in fundraising delivery, including building a robust pipeline of Trusts & Foundations and developing place-based income in Crawley and the Gatwick area.

Phase 2 - Private Phase: Expand individual giving by deepening relationships, developing major donors, and securing multi-year funding partnerships.

Phase 3 - Public Bring together all strategic and fundraising priorities in our 75th year, amplifying them into a public campaign that advocates for our change-making work.

If you'd like more information you're welcome to visit our website and download the job pack.

Fundraising Operations Lead 

£50,133 a year

London office/Work from home

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

The Fundraising Operations Lead role is an exciting opportunity for an experienced operational leader to help deliver excellent supporter experiences and drive fundraising performance. We are looking for someone who can lead a high-performing team, oversee supporter care and compliance, and ensure the systems, processes and partnerships that support fundraising activity run effectively.

Permanent, full time (35 hours a week)

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.

Closing date for applications: 11:59pm GMT, Thursday 16 July 2026.

The role

In this role, you will:

· Lead and develop a team delivering supporter care and compliance across fundraising activity.

· Ensure supporters receive a high-quality service, including effective handling of enquiries, feedback and complaints.

· Lead compliance across fundraising operations, ensuring activity meets regulatory and organisational requirements.

· Oversee operational processes including income processing, data handling and reconciliation.

· Identify and deliver improvements to systems, processes and ways of working.

· Manage relationships with key suppliers and partners, ensuring high standards of service and supporter experience.

· Use data, insight and reporting to identify opportunities, solve problems and improve performance.

· Work closely with teams across fundraising and the wider organisation to support successful fundraising campaigns and long-term growth.

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

We are looking for someone who enjoys improving services, leading people and making things work smoothly. You are a confident communicator who can build strong relationships, solve problems and use data to make informed decisions.

You will bring experience of operational leadership and will be passionate about delivering excellent supporter or customer experiences.

You are someone who:

· Has experience managing teams and delivering high-quality supporter or customer service.

· Has experience managing compliance within a regulated environment.

· Is confident working with CRM systems and data-driven processes.

· Has experience managing suppliers and external partners.

· Has strong organisational, analytical and problem-solving skills.

· Can manage competing priorities and deliver work to deadlines.

· Builds positive relationships and works effectively with a wide range of stakeholders.

This role is ideal for a confident and experienced leader with strong project and programme management skills, a passion for accessible and inclusive events, and experience delivering complex, cross‑organisational work.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident employer, we are committed to ensuring disabled applicants are treated fairly throughout the recruitment process.

If you meet all the essential requirements for this role and choose to apply under the Offer an Interview Scheme (previously known as the Guaranteed Interview Scheme), we will ensure that a fair and proportionate number of disabled applicants are offered an interview.

To opt in, simply tick the relevant box in the application form to let us know you would like to be considered under this scheme.

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

· 27 days holiday and bank holidays

· Flexible, hybrid, and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

· Discounted gym membership, cycle-to-work scheme, and more

How to apply

Please visit our website and apply online.

Closing date for applications: 11:59pm GMT, Thursday 16 July 2026.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Legacy Manager role. This is an exciting opportunity for an experienced fundraising professional to lead and develop a legacy giving programme, driving sustainable long term income growth through effective marketing, stewardship, administration, and supporter engagement.

The successful candidate will play a key role in nurturing relationships with legacy supporters and prospects, delivering exceptional supporter care, and developing innovative campaigns that inspire supporters to leave a lasting impact.

Key Responsibilities

Legacy Programme Management

• Lead the development and delivery of the organisation's legacy fundraising strategy.
• Deliver agreed legacy income targets and support long term pipeline growth.
• Increase the number of confirmed legacy pledges year on year.
• Monitor and improve conversion rates from enquiry to pledge.
• Produce accurate legacy income forecasts and performance reports.
• Manage a portfolio of pecuniary and residuary legacies, acting as the primary contact for solicitors, executors, beneficiaries, and family members.
• Ensure all legacy income is administered efficiently, sensitively, and in accordance with best practice and compliance requirements.
• Maintain accurate records using the organisation's CRM system and ensure all documentation is securely stored.

Legacy Marketing & Acquisition

• Develop and deliver engaging legacy marketing campaigns across online and offline channels.
• Manage the legacy marketing budget and maximise return on investment.
• Work collaboratively with fundraising, marketing, and communications colleagues to integrate legacy activity across the organisation.
• Support audience development and pipeline growth through targeted acquisition activity.

Legacy Stewardship

• Design and deliver meaningful stewardship journeys for legacy supporters and enquirers.
• Manage legacy enquiries via phone, email, and post, providing a high standard of supporter care.

Person Specification

• Proven experience developing and delivering legacy marketing campaigns.
• Experience managing legacy giving programmes, including administration and stewardship.
• Strong understanding of legacy fundraising principles and sector best practice.
• Experience using CRM systems for supporter management and reporting (Salesforce experience desirable).
• Knowledge of probate processes and the legal aspects of legacy giving.

• Strong analytical skills with experience in income forecasting and performance reporting.
• Excellent project management skills and the ability to manage multiple priorities.
• Outstanding communication and relationship management skills.
• Ability to handle sensitive conversations with empathy and professionalism.
• Strong administrative skills and proficiency in Microsoft Office applications.
• Understanding of the charity sector and supporter engagement.

Salary & Benefits

• Salary: £40,000- £45,000 per annum
• Contract type: Permanent,  full- time and part-time (minimum 30 hrs a week)
• Location: Stevenage, hybrid working  
• Deadline: on rolling basis

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

 Job Title: Product Manager

 Salary: £55,206.18 per annum (inc. Market Supplement and Outer London Weighting) - Band G, Level 3

 Location:Gilwell Park, Chingford, London OR Homebased

 Contract Type: Permanent

 Working Hours:  Full-time (35 hours per week)

About The Role:

It’s an exciting time at The Scouts. As part of our Skills for Life strategy, we’ve delivered an ambitious digital transformation, supporting over 150,000 volunteers and 450,000 young people every week.

As a Product Manager, you’ll lead the development of digital products that meet user needs and deliver real value. You’ll spend time listening to users, understanding their challenges, defining a clear product vision, and turning that into impactful outcomes.

Working closely with staff, volunteers, and suppliers, you’ll help continuously improve our digital tools and ensure they evolve alongside organisational needs. This is a unique opportunity to make a real impact, helping deliver products that support over half a million young people each week as they gain skills for life.

As the Product Manager, you will (Key Responsibilities):   

• Own and manage a portfolio of digital products, defining product vision, objectives, and long-term roadmaps aligned with organisational strategy.
• Prioritise backlogs and translate business needs into user stories, leading delivery from build and testing through to deployment.
• Collaborate with stakeholders, users, and suppliers to gather requirements, solve problems, and drive successful product outcomes.
• Lead change and adoption activities, ensuring effective communication, training, and embedding of product management best practices.
• Define and track OKRs, KPIs, and success measures, using data and insights to continuously improve products and outcomes.

Who we’re looking for as our Product Manager:

• Demonstrated experience delivering digital products using agile methodologies, with strong skills in requirements gathering, analysis, and documentation across the full project lifecycle.
• Strong knowledge of product management, agile and lean practices, and digital platforms including CRM, CMS, mobile, and analytics tools.
• Excellent stakeholder engagement, communication, and facilitation skills, with the ability to work confidently across teams, suppliers, and user groups.
• Data-driven and highly organised, able to prioritise effectively, solve complex problems, and deliver high-quality outcomes in fast-paced environments.
• User-focused and adaptable leader, passionate about digital transformation, continuous improvement, inclusivity, and balancing strategic thinking with hands-on delivery.

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
• Flexible working hours
• Double-matched pension up to 10% of gross salary
• Generous family leave and support as a family-friendly employer

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 12th July 2026

Interviews will be held week commencing 20th July 2026

Strictly no agencies.

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

About Us

Are you looking for a job where you can make a difference to a local community? Chinnor Village Centre aims to be the welcoming hub of the village and local area, bringing together people of all ages and backgrounds by providing a place to meet and services aimed at ending social isolation. 

About The Role

The Centre Manager will oversee the day to day running of centre, making sure we have a safe and welcoming environment. Working with Trustees, you will play a key part in bringing about change at the Centre to ensure its future sustainability and place at the heart of the Chinnor and surrounding villages. This includes seeking out and securing funding opportunities to increase income and providing leadership to our small staff team. Volunteers are at the heart of everything we do and the Centre Manager will need to promote the Centre as a great place to volunteer. 

Key responsibilites:

• Ensuring appropriate policies and protocols are in place.
• Overseeing a programme of works for the refurbishment and updating of the Centre.
• Line manage our 7 staff.
• Produce financial reports and plans, working with our Treasurer and Bookkeeper.
• Identify and lead the application process for grants and funding.
• Provide governance and admin support to the Board of Trustees.

The post is offered at £35,000 to £38,000 fte per year (actual up to £30,400 for 30 hours per week). Other benefits include 25 days holiday per year pro rata and a workplace pension scheme. The postholder will need to be on site for the majority of time. 

The Centre Manager role is a varied one, with no day the same. If you enjoy working with people and are able to ensure the busines aspects of our charity run efficeintly then we would love to hear from you. 

Who We Are

The Race Equality Foundation is a national charity working to tackle systemic racism and create the conditions for everyone to live healthy, secure and fulfilling lives and we are looking to appoint a Head of Operations. 

We combine evidence, co-production and practical action to address the root causes of racial inequality. Our work focuses not only on identifying inequality, but on challenging the structural racism, discrimination and unequal distribution of power that drive them. We work alongside communities, practitioners, policymakers and institutions to develop evidence-informed solutions that improve services, strengthen communities and promote racial justice.

Today, our work spans health and care, employment, housing and community wellbeing. Through partnerships, research, training and policy influence, we continue to demonstrate what meaningful anti-racist systems change can look like in practice. 

We are based in London but have a national remit.

Job description

We are entering a period of organisational growth and staff restructure, and the Head of Operations will be a new post at REF. The postholder will be ready to get stuck in, helping us to identify and address operational challenges before they become problems and reduce unnecessary demands on managers and senior leaders. We are looking for an effective communicator to ensure that people, systems, and resources support the Foundation's mission and enable staff to do their best work. We are not looking for someone who believes every challenge requires a new process. We are looking for someone who can exercise sound judgement, introduce structure where it adds value and help create the conditions in which staff and managers can focus on delivering impact. 

The postholder will be expected to bring a strong commitment to anti-racism, equity and inclusion in the way they approach organisational development and operational leadership. 

See Job Description document for full details of the role and responsibilties.

Person Specification 

Essential 

• Several years' experience in a senior operational, organisational development or business management role in a charity or voluntary sector organisation. 

• Proven track record of driving operational improvements, such as overseeing or changing workflow systems, maintaining good governance and compliance policies, or implementing strong CRM systems. 

• Proven track record of managing HR procedures, demonstrating strong interpersonal and communication skills, and effective people management including maintaining working relationships with colleagues at all levels. 

• Strong ability to balance strategic thinking with operational delivery. 

• Strong understanding of equality, diversity and inclusion and the ability to apply these principles in practice. 

• Experience of working in an environment that requires flexibility, sound judgement and the ability to manage competing priorities. 

• Experience of managing external suppliers, advisers or contractors. 

Desirable 

• Experience of working in a time and resource limited small or start up organisation. 

• Experience of working with boards, trustees or governance structures. 

• Experience of working in an organisation committed to equality, anti-racism or social justice.

• Knowledge of organisational development or change management approaches. 

Pay and Conditions of Service

This post is permanent and full-time.

The annual full-time salary for this role is between £47,911 and £53,890, inclusive of London Weighting. 

There is a probationary period of six months for this post. 

Full-time staff are entitled to 25 days holiday leave per annum with additional days for long service. The timing of holidays must fit in with the needs of the Foundation and must be agreed in advance. In addition to annual holidays there is paid time off for national holidays. 

The post will be based in the London office at Unit 17 Deane House Studios, 27 Greenwood Place, London NW5 1LB. Staff currently work two to three days a week in the office. 

The normal working week is 35 hours for full-time posts, seven hours per day, Monday to Friday. Standard office hours are 9.00 a.m.-5.00 p.m.

Application Process

Applications will only be accepted via the portal on our website. We will require the submission of an application form and a supporting statement. The supporting statement should be 2-3 pages max, 12 point font. We will not accept applications via CV. Candidates invited to interview will be asked to prepare a presentation, details will be shared in advance.

Please note that we are only able to appoint people who are eligible to work in the UK. 

This is a pivotal role at the heart of Resonate Arts, supporting the smooth, safe and effective running of our organisation. The Operations & Systems Coordinator will take ownership of the administrative and operational systems that underpin our work. From financial processes and participant data to governance and communications, you will ensure that our systems are accurate, efficient and well-organised.

Your work will enable the wider team—particularly the Director—to focus on delivering high-quality, person-centred arts programmes for people living with dementia, and on securing the organisation’s long-term sustainability.

This is a hands-on role combining administration, systems management and coordination. It offers the opportunity to play a key part in strengthening how the organisation works, helping us to grow our impact while maintaining high standards of care, safety and accountability.

Assistant Shop Manager

We are seeking a motivated Assistant Shop Manager to support the running of a busy charity retail shop, helping to maximise sales and make a real difference.

Position: Assistant Shop Manager
Location: Skipton
Hours: 15 hours per week plus 2 in every 6 Sundays
Salary: £26,227 pro rata (based on 37 hours full-time)
Contract: Permanent

Close date: 21st July 2026

About the Role

This is an exciting opportunity for an enthusiastic retail professional to join a friendly charity shop team, supporting the day-to-day running of a successful preloved store.

Working closely with the Shop Manager, you will help maximise income from donated goods, deliver excellent customer service and support a team of dedicated volunteers. You will also deputise for the Shop Manager when required.

Key responsibilities include:

• Supporting daily shop operations including opening and closing, cash handling and maintaining a welcoming shop environment
• Sorting, pricing and displaying donated stock to maximise sales opportunities
• Identifying higher value items for online selling platforms
• Maintaining excellent visual merchandising standards
• Supporting the recruitment, training and supervision of volunteers
• Helping create a positive, inclusive and supportive team culture
• Supporting Gift Aid processes, administration and compliance requirements
• Building strong relationships with customers, donors and the local community

About You

You will have experience of supporting or supervising people within a retail, customer service or charity environment, with a passion for delivering excellent customer experiences.

You will bring:

• An understanding of retail operations, including stock management, merchandising and sales targets
• Experience of cash handling and following procedures
• Excellent communication skills with the ability to motivate and support others
• Strong organisational skills and a flexible approach
• Confidence using email, Microsoft Office and basic digital systems

Experience within charity retail, online selling platforms such as eBay, Gift Aid processes or supporting volunteers would be an advantage, but is not essential.

About the Organisation

You will be joining a small, independent charity providing practical and emotional support to people affected by cancer. Income generated through the shop helps support vital services, with every donation and sale contributing towards the organisation’s work.

The organisation is committed to creating an inclusive and welcoming environment for staff, volunteers, customers and supporters.

Other roles you may have experience of could include: Retail Supervisor, Charity Shop Supervisor, Retail Team Leader, Deputy Shop Manager, Assistant Store Manager, Charity Retail Assistant Manager, Retail Manager, Volunteer Coordinator, Store Supervisor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP

Play a leading role in shaping the future of Saferworld’s philanthropic partnerships and help drive funding that supports peacebuilding around the world. This is an exciting opportunity for an experienced relationship builder to grow a high potential income stream with real global impact.

Saferworld works to prevent violent conflict and build safer lives across Africa, Asia and the Middle East. As our Philanthropy Manager, you’ll join a committed, values‑driven team working in solidarity with people affected by conflict. You’ll lead on a portfolio of established philanthropic partners while also identifying and cultivating new opportunities that align with our mission and principles.

This is a role with genuine scope for creativity and innovation. You will shape cultivation strategies, co‑create funding opportunities with colleagues and partners, and represent Saferworld externally to deepen relationships and secure high‑value, multi‑year support. You will also help position the organisation to engage high net‑worth individuals, foundations and donor‑advised funds as we diversify our income.

Working closely with programme, policy, communications and finance teams, you will ensure our proposals, reports and donor care reflect the quality, impact and integrity of our work. A smaller part of your role will involve overseeing individual giving and gifts in wills, supported by the Funding Officer.

If you are motivated by building meaningful partnerships, influencing change, and contributing to a more peaceful world, this role offers the chance to make a tangible difference while shaping a growing area of work at Saferworld.

At Southern Hospice Group, every purchase, donation and volunteer hour helps fund compassionate hospice care for local people and their families. We're transforming our retail operation and are looking for two exceptional Retail Development Managers to join our new leadership team. 

Reporting to our Associate Director of Retail, you'll lead a portfolio of charity shops across either East or West Sussex,  driving commercial performance, developing talented teams and helping shape the future of one of the South Coast's largest hospice retail operations.

This is an opportunity to join us at an exciting time of change and play a key role in delivering sustainable income growth that makes a real difference.

About the role:

You'll work closely with our Store Managers to:

· Drive sales, Gift Aid and donation growth across your area.

· Coach and develop high-performing retail teams.

· Use data and commercial insight to improve performance.

· Drive transformation, lead change and embed a positive culture

· Build strong local partnerships that increase community engagement.

· Deliver outstanding customer and volunteer experiences.

· Leading internal collaboration.

· Ensure consistently high operational and compliance standards.

About you:

You'll be an experienced multi-site retail leader who enjoys developing people and improving performance.

You'll bring:

· Experience leading multiple retail sites.

· A strong commercial mindset with a track record of delivering results.

· Excellent coaching and leadership skills.

· Confidence using KPIs and data to drive performance.

· Experience with identifying and adapting to challenges i.e. problem solving.

· A collaborative approach and passion for continuous improvement.

· A valid UK driving license and use of own car due to location of role

Experience in charity retail is welcome, but we're equally interested in talented leaders from the wider retail sector.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Closing date for applications: Midnight Sunday 12th July 

Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.