Data delivery manager jobs

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

Are you someone who...

• ...wakes up motivated to use your fundraising expertise to solve some of the world's most pressing issues: climate change, food security, and public health?

• ...is energised by the challenge of building a high-value donor pipeline from the ground up?

• ...is a strategic connector, adept at building genuine relationships with donors?

If this sounds like you, we’d love you to apply for our Philanthropy Manager role at ProVeg UK. 
 

Role Summary

Our fast-growing team at ProVeg UK has ambitious targets for the coming years, and we need innovative, entrepreneurial thinkers to help us reach them for 2026 and beyond. 

The primary focus of this role is to establish and lead our UK mid-major level (HNWI) donor function alongside our Co-Executive Director. We have a successful track record with Trusts and Foundations (T&F) and are now looking to cultivate a diverse portfolio of funders who are accelerating the transition to a sustainable food system, tackling climate change, and ensuring the food we eat is good for all. You will be the architect of this new HNWI income stream - researching, qualifying, and securing transformational gifts from scratch.

While philanthropy experience is essential for this role, you will also collaborate with our Development Manager to oversee our established T&F portfolio. We are predominantly seeking strong philanthropy specialists and are happy to provide training on grant applications where needed.

This is a pivotal role for someone looking to lead on a high-impact fundraising strategy and help secure the vital resources needed for our continued success. 

You will be a champion for our mission, able to think creatively about how to attract interest across sectors and translate the impact of our work to speak to a range of audiences. 
 

Job details

• Working hours: Part-time (28 hours per week over 4 days, i.e. 0.8 FTE)

• Contract duration: 2 year fixed contract, with possibility to extend

• Location: Remote within the UK

• Salary: £40,000 – £42,000 per year for 1.0 FTE (pro-rata’d to working hours) 

• Reports to: Co-Executive Director UK

• Start date: ASAP

• Application deadline: March 2nd
   

Responsibilities

• Establish the HNWI Pipeline by leading the proactive research and identification of new UK-based major donors. You will manage the full prospect lifecycle, from cold outreach and initial "discovery" meetings to the final ask and bespoke stewardship.

• Conceptualise, launch, and manage a new donor circle (e.g., an 'Impact Club') to create a structured engagement programme for mid to high-level supporters alongside the Co-Executive Director.

• Co-develop a creative 3-year fundraising strategy and set actionable annual and quarterly objectives.

• Plan, facilitate, and manage events, including the coordination and delivery of roundtable discussions or multi-participant meetings, ensuring effective engagement, smooth logistics, and clear outcomes.

• Create compelling, tailored cases for support and impact reports that translate ProVeg’s data into visionary narratives that resonate with wealthy philanthropists.

• Brief and support the Co-Executive Directors and Trustees for high-level meetings, ensuring they are positioned effectively to close significant gifts.

• Maintain accurate and timely records of all donor interactions, communications, and commitments within our HubSpot system, which we use to manage and track our relationship pipelines and fundraising progress.

• Collaborate with the Development Manager to maintain our existing T&F relationships, ensuring high-quality grant applications, reporting, and compliance are met. 

• Travel in and around London and other major cities in the UK to network with potential donors and represent the organisation
   

Qualifications

Essential:

• You bring 3+ years of philanthropy/fundraising experience, ideally within an NGO or a related field.

• You possess demonstrable experience in identifying and opening doors to new HNWI prospects rather than just managing an inherited portfolio.

• You are a skilled verbal communicator with the ability to lead virtual and in-person meetings with gravitas, communicating ProVeg UKs work with donors and partners in inspiring, creative, and persuasive ways.

• You possess excellent written communication skills to write inspiring, persuasive content.

• You bring an entrepreneurial mindset, and can think creatively to find new solutions to challenges. 

• You are a competent project manager, able to meet deadlines and manage a varied and fast-paced workload. 

• You display the ability to network effectively and represent ProVeg with a wide range of stakeholders, nurturing and cultivating relationships into long-term, mutually-beneficial partnerships. 

• You have a genuine passion for ProVeg’s mission and the ability to travel within the UK for donor engagement.

• You are able and willing to travel within the UK and represent the organisation at donor meetings and other related events

Preferred:

• You possess knowledge of the plant-based food sector or environmental philanthropy.

• You have acquired solid experience using HubSpot (or a similar CRM) for pipeline management.

• You demonstrate experience in (or a strong aptitude for) writing successful funding proposals for T&Fs.
   

Benefits of working with ProVeg

• A strong organisational focus on personal development, with a designated training budget.

• Provision of a work laptop.

• Flexible, trust-based working arrangements and home-office arrangements.

• Career development support.

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Employee Assistance Programme including counselling

• Access to 24/7 virtual GP Service

• Access to the Wisdom app with exclusive perks and discounts

• Compassionate animal companion leave

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!

​About ProVeg International

ProVeg International works to accelerate the transition to a sustainable global food system by making plant-rich foods and alternative proteins more accessible and appealing.

ProVeg engages with all relevant stakeholders to create a world where the food we eat is good for all people, animals, and our planet.

ProVeg has received the United Nations’ Momentum for Change Award and works closely with key UN food and environment agencies.

ProVeg creates global impact, with offices in 14 countries across five continents and more than 250 employees.

Diversity Statement

ProVeg is committed to equal opportunity in employment for all, regardless of migration history and nationality, religion, skin colour, gender, age, genetic information, disability, marital status, parental status, pregnancy, sexual orientation, HIV status, gender identity, or gender expression. People from the Global Majority, women, people with disabilities, members of LGBTQIA+ communities, older adults, neurodivergent people, refugees, and people living with HIV are explicitly encouraged to apply.

In 2020, ProVeg signed the Diversity Charter, a self-commitment and association dedicated to promoting a prejudice-free work environment.

In 2022, ProVeg achieved a score of 88.1% on the PRIDE Index, the LGBTIQ+ Diversity Performance Index, which is over 20 percentage points higher than the overall average of 67.9%.

Contract Type: Full-time / 6 Month Fixed-Term Contract

Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 6th April 2026 or ASAP, as agreed with candidate 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. 
 

1. Delivery of the Social Mobility Employer Index 

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 

• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports 

• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey

• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 

2. Stakeholder management and customer service 

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently 

• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI 

• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets 

• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 

3. Quality standards 

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI

• Support the annual evaluation of the SMEI and its impact on employer-led social mobility

4. Systems and processes 

• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI 

• Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 

5. Team support and collaboration 

• Collaborate across the team to ensure opportunities are aligned across all income streams 

• Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities 

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1)   Why would you like to work at the Social Mobility Foundation? (250 words max.)

2)   What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)

3)   The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)

Job Title: Health Engagement Manager (North)

Location: Home Based covering the North of England.Candidate should ideally reside in the area as there is a requirement to be able to travel across the north of England to attend meetings, events and training.

Hours: 35 hours per week                           

Contract type: 12 month fixed- term contract

Salary: £44, 505 per annum (home based) 

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone with excellent influencing and relationship skills, you will be able to work with a range of key stakeholders, including NHS organisations, clinical teams, and national and regional charities.

• Someone with a proven track record of forming, developing, and evaluating new partnerships to drive change and deliver strategic outcomes.

• Someone with an expert understanding in measuring service outcomes, you will be responsible for providing the evidence of quality, impact and cost effectiveness for services funded and provided by Teenage Cancer Trust within your regions.

• Someone who can work strategically to create robust service delivery plans that will improve outcomes and reduce inequity for young people with cancer.

How to apply: 

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role. Please note that incomplete applications will not be considered.

Key dates:

Applications by 2nd March 2026, 1st stage interviews on week commencing 16th March 2026 online and 2nd Stage interviews on week commencing 23rd March 2026 in person in London.

What we offer: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.

• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off. 

• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants. 

• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave. 

• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities. 

• Health Cashback Plan: access a health cashback plan to cover medical expenses. 

• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.

• Discount scheme: access exclusive savings at various high street retailers and gyms. 

• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance. 

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please contact the HR Team.

Are you an organised, compassionate leader who thrives on making a difference in your community? Hornsey Foodbank is seeking a proactive Foodbank Coordinator Manager to oversee our daily operations, support volunteers and ensure the smooth running of the food bank,and strengthen our partnerships across the local area. The job is home-based but must be able to attend Hornsey Foodbank, Middle Lane Methodist Church, N8 as required.

About the Role

This is a new and vital role for Hornsey Foodbank, leading the smooth running of our operations and supporting our volunteer team. You’ll manage stock and ordering, coordinate volunteers and, ensure safe and compliant practices and help build positive relationships with our partners, donors, and community.

What You’ll Do

• Manage and support our dedicated volunteers.
• Oversee stock control, ordering, and relationships with suppliers.
• Ensure our processes (including volunteer management, day-to-day finance, and safeguarding) run smoothly.
• Act as the first point of contact for partner agencies and the public.
• Maintain strong operational standards, including food hygiene and data protection.
• Support Trustees with reporting, compliance, and communication.

What We’re Looking For

• Experience of managing or coordinating volunteers.
• Excellent organisational and administrative skills.
• Confidence managing stock, ordering, or logistics.
• Strong communication and people skills.
• Understanding of safeguarding, GDPR, and inclusive practice.
• A proactive, practical, and collaborative approach.
• Confidence using Microsoft Office or similar tools.

Desirable:

• Experience in foodbank, charity, or community work.
• Knowledge of food safety or health & safety.
• Experience with digital rota systems.

What We Offer

• A supportive and inclusive team environment.
• Flexible working arrangements.
• The opportunity to shape a new role and make a tangible impact locally.
• Ongoing training and development.

Please apply by sending a CV and a cover letter (no more than two pages) explaining how your experience and skills (including those gained through non-paid work) relate to the job description.

Communications Officer

Location: Home-based in the UK, within 90 minutes travel of Central London, with occasional national and international travel

Contract: 2 years with the possibility of extension dependent on continuation of funding.

Reporting to: Head of Communications

Salary: £30,000 to £35,000

Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.

Overall purpose of role

As the WeProtect Global Alliance Communications Officer, you will:

Support the development and delivery of WeProtect Global Alliance’s communications and marketing activity, ensuring clear, consistent and engaging messaging that strengthens the Alliance’s visibility, credibility and impact globally.

Reporting to the Head of Communications, you will deliver high-quality digital, editorial and marketing outputs across multiple channels, including through our website, social media, newsletters, campaigns and events. You will also work collaboratively across the Secretariat to embed communications thinking into projects, policy work and member engagement.

A self-starter who is politically and culturally aware, you will be comfortable working in a small, remote Secretariat and across time zones. You will be highly organised, solutions-focused and detail-oriented, with a genuine commitment to child protection and to WeProtect Global Alliance’s mission and values.

 About WeProtect Global Alliance

Who we are

WeProtect Global Alliance is a global movement dedicated to ending the sexual exploitation and abuse of children online. We bring together governments, the private sector, civil society, and international organisations to create a safer digital world where every child can thrive.

Our Alliance connects over 300 members from across the globe, uniting diverse expertise and resources to protect children from harm, no matter where they are.

WeProtect Global Alliance is supported by a small, high-performing Secretariat of remote working staff based in the UK/Ireland and is overseen by an influential Global Policy Board drawn from our membership.

Our vision

A digital world free of child sexual exploitation and abuse

Our mission

To work together to build, engage and support a diverse, child-centred global network with the commitment, knowledge and skills to tackle technology-facilitated child sexual abuse and exploitation.

What we do

We focus on driving policy change, fostering international collaboration, and promoting cutting-edge research to combat online child abuse.

Through shared data, insights, and best practices, we empower our members to develop more effective solutions and inspire a coordinated global response.

With a steadfast commitment to child safety, WeProtect Global Alliance stands as a catalyst for change, advocating for a world in which technology empowers and protects children, not endangers them.

Together, we’re creating lasting impact and building a future where every child is safe online.

 Job description

Key responsibilities

Communications planning & delivery

· Support the Head of Communications to implement the Alliance’s communications strategy.

· Contribute to communications planning and communications calendar for organisational priorities, including policy outputs, research, events and member initiatives.

· Ensure a consistent pipeline of integrated communications activities

· Ensure consistent messaging aligned with WeProtect Global Alliance’s brand, values and strategic objectives.

Digital channels & content management

· Maintain and update the Alliance’s website, ensuring content is accurate, accessible and up to date, including member resources and publications.

· Manage the Alliance’s social media channels, monitoring activity and working with the Members Team to ensure a steady stream of high-quality content.

· Draft, edit and publish blogs, news items and digital content for diverse global audiences.

Marketing, campaigns & engagement

· Support the delivery of digital marketing campaigns to promote Alliance initiatives, outputs and events.

· Develop project-specific communications plans in collaboration with colleagues to embed engagement and visibility.

· Promote Alliance members’ activities and successes, highlighting collaboration and collective impact.

Analytics, insight & reporting

· Track and analyse communications performance across channels, including website, social media and email.

· Use data to refine messaging, targeting and channel mix.

Media & external communications

· Support engagement with media and press, including drafting press materials and coordinating dissemination of Alliance outputs.

· Support the promotion of policy recommendations and research through owned and earned channels.

Member communications & collaboration

· Work with the Head of Members to integrate external communications with member engagement activity.

· Support delivery of member newsletters and targeted communications.

· Contribute content to member-only platforms and encourage discussion and participation.

Systems, data & process improvement

· Utilise communications tools such as content calendars, analytics dashboards and shared drives.

· Ensure GDPR-compliant data handling and document management.

· Support continuous improvement of communications processes and ways of working.

Governance & internal collaboration

· Prepare or contribute to briefings, summaries and communications materials for senior leaders and governance bodies.

· Contribute to annual planning, KPIs and impact measurement related to communications and engagement.

Expectations

Cross-Functional Operational Collaboration

Contribute to WPGA operational processes and systems, working collaboratively with colleagues to deliver cross-functional projects that strengthen the reach and impact of the Secretariat.

Building an inclusive culture

Play a proactive role in ensuring equity, diversity and inclusion (EDI) is embedded in everything we do.

Embrace diversity and recognise different perspectives within collaborative working to create a more impactful and effective organisation.

Commit to ensuring all employees are treated fairly and equitably at work, feel like they belong and promote equality in physical and mental health for all.

Other

· To attend and contribute to meetings, training and other events as required.

· To actively participate in our supervision and appraisal process.

· To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.

· To travel to meetings which may require the need to work unsociable hours, for example attending evening or weekend meetings.

· To adhere to relevant legal and statutory requirements including the Data Protection Act and the Health and Safety at Work Act.

· To use WeProtect Global Alliance resources responsibly.

Person specification

Essential criteria

Experience

· Significant professional experience in communications, marketing or digital engagement.

· Proven experience producing content for different audiences and across multiple channels.

· Experience managing websites (WordPress) and social media platforms in a professional context.

· Experience tracking, analysing and reporting on communications performance.

· Experience working autonomously in a fast-paced environment to deliver a broad range of communications activities.

Skills

· Excellent written and verbal communication skills, with strong editorial judgement.

· Outstanding organisation and time management, with the ability to manage competing deadlines.

· Digital confidence, including familiarity with content management systems and analytics tools.

· Commitment to safeguarding, child protection, EDI and ethical communications practice.

Knowledge

· Understanding of digital communications best practice.

· Familiarity with data protection (GDPR) and information governance in a communications context.

Other

· A willingness to travel and work unsocial hours (time in lieu can be claimed).

· Commitment to your own continuing professional and personal development.

· To uphold high standards of work, conduct and behaviour in line with WeProtect Global Alliance values.

Desirable criteria

· Experience using WordPress or other website content management systems.

· Experience creating or commissioning digital visual assets.

·  Experience working for or with a membership organisation.

Diversity, inclusion and equity

We are committed to building a diverse and inclusive organisation. We actively welcome applications from people of all backgrounds, including those of different ages, genders, ethnicities, sexual orientations, abilities and lived experiences. We particularly encourage applications from individuals who are part of communities that are under-represented in our sector, including Black, Asian and other ethnic minorities, disabled people and LGBTQ+ individuals.

These roles lead the planning, coordination, and delivery of Xenia’s workshops and related projects, working closely with other delivery staff and the wider team. 

Both roles focus on leading delivery locally (in Sheffield you will be responsible for a new fortnightly session) while also being active members of Xenia’s non-hierarchical staff team. Responsibilities and working patterns may be adjusted depending on skills, experience, and discussion at interview.

Beyond delivery Alongside delivery, we would like to hear about your experience or skills in any of the following areas: strategy, governance, policy, HR, finance, fundraising, operations, or organisational development. Our staff team is collectively responsible for running the organisation, and we value candidates who are able to bring additional knowledge to the team.

About Xenia

Xenia is a grassroots women’s organisation working to create more inclusive, equal, and welcoming communities. Founded in 2016, we bring together migrant, refugee, asylum-seeking, and UK-born women through weekly Saturday workshops focused on conversation, connection, and shared learning. Participants are at the heart of Xenia. Women come together as active equals to practise spoken English, reduce social isolation, build friendships across cultures, and access civic and democratic opportunities. Our workshops are shaped by participants and grounded in care, hospitality, and mutual support. Conversation is central to Xenia’s practice. We use dialogue not just as a tool for practising English, but as a feminist way of working — sharing power, building trust, and creating collective knowledge. This approach runs through workshops, our organisational decisions, and our planning for the future. We are a small, ambitious charity at an exciting stage, focused on strengthening participant-led practice, sharing methodologies with other women’s and migrant organisations, and building sustainable, values-aligned structures to support our work long-term. 

JOIN OUR WORK TO SUPPORT OUR COMMUNITIES TO THRIVE

We are looking for an ambitious and Wellbeing and Learning Development Manager to lead two of our flagship wellbeing and employment projects, aimed at supporting purposeful activity, health and wellbeing. You will provide expert leadership and support to a small team, creating a culture that best supports our friendly community-based services. You’ll have an excellent eye for systems and structure, understand the importance of person-centred services and be able to spot and capitalise on development opportunities, from partnerships to funding. You’ll be passionate about reducing health inequalities and community work. You’ll believe in the power of partnership working to deliver the best outcomes for our community. 

ABOUT US

Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.

Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.

We’re proud to be a Disability Confident employer and welcome applications from everyone. We’re committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we’ll do our best to support you.

ABOUT YOU

· 3+ years experience in a role supporting holistic wellbeing, employability or health

· Experience leading a team

· Experience developing cross sector partnerships for joint aims including facilitating meetings and information sharing

· Experience contributing to fundraising applications or business cases

· Understanding of the importance of employability and the connection with health and wellbeing

· Interested in health system change to support prevention and community-based models of working

· Project management experience, including programming, reporting, budgeting, evaluation

· Excellent working knowledge and understanding of managing safeguarding issues and ensuring best practice for service delivery

· Proactive and creative, with an aptitude for building relationships and problem solving

· Understanding of equalities and health inequalities

· An understanding of the complexity that may affect the participants of our services

· Good inter-personal skills with the ability to relate to others and build strong relationships

· Most importantly, you embody our values of:

· Positivity – Integrity – Excellence – Welcoming – Entrepreneurial

ABOUT THE ROLE

You will be key part of our Wellbeing and Communities directorate, offering vital support and strategic direction to our Learning and Wellbeing team to achieve our vision and meet funder requirements and coordinating the development of a new partnership aimed at improving health and wellbeing for people across North and West Bristol. You will lead a team that combines wellbeing and health and employment support, as well as offering support and synergy to other teams in the directorate. This role will ensure support for wider social issues, such as debt, housing, family and health barriers faced to engage with employment and learning opportunities.

You will work closely with our Senior Wellbeing and Learning Coach to develop interventions to improve confidence, physical and mental health and employment prospects.

You will work closely with our Wellbeing and Communities Development Manager to ensure synergy between our wellbeing teams and develop our service offer.

DETAILS:

Location: Greenway Centre, Bristol, BS10

Contract: Permanent

Salary: £35, 455 - £36, 887 (with pending cost of living rise in April 2026)

Hours: fulltime, 37 hours per week

Reports to: Wellbeing and Communities Development Manager

Holiday: 33 days annual leave pro rata (inclusive of Bank Holidays), occupational pension, free membership to Greenway Gym and classes.

Sick Pay: 4 weeks over rolling year, pro rata

Training & Development Opportunities: All mandatory training and job specific training offered, e.g. First Aid, Safeguarding, Motivational Interviewing, Management and Leadership, Trauma Informed Practice and Reflective Practice.

Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)

Benefits: free membership to Greenway Gym and classes, cycle to work scheme, cafe discount.

Sick Pay: 4 weeks at full pay over rolling year, pro rata

Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)

Interview process: if you are successful in the shortlisting stage, you will be invited to an in person interview. This will consist of a series of questions, short presentation on your vision for the role and an admin task.

Deadline: 9am, Wednesday 4th March

RESPONSIBILITIES

Key Responsibilities:

Leadership and Partnerships

· To develop and contribute to forums and partnerships that support the growth of our work in North Bristol, including working closely with health partners (community health, Primary Care and acute services) and the learning and employment sectors to develop collaborative services.

· To oversee the Learning and Wellbeing Service and activities, ensuring they meet funder requirements, targets, and quality standards, and are safe, effective and well-managed, including oversight of reporting and budgets and providing leadership and guidance to the Senior Coach.

· To support the development and delivery of the Healthy Ageing Research Project and Community Consortium, working closely with the CEO and Wellbeing and Communities Development Manager.

· To deputise for the Wellbeing and Communities Development Manager at relevant meetings and support the ongoing development of the Communities and Wellbeing team to meet Southmead Development Trust’s strategic objectives.

· To embed community development principles across all work, including strength-based approaches, participant involvement, engagement, and the nurturing of volunteers to help build a resilient community.

· To ensure the safe and effective delivery of activities, interventions and services, including oversight of risk assessments, safeguarding processes, data recording and quality assurance, in collaboration with the Wellbeing and Communities Development Manager.

· To work alongside research partners to develop effective methods for evidencing the impact and effectiveness of interventions, activities and services.

Team Leadership and Line Management

· To lead and inspire the team to create a positive and collaborative culture.

· Coordinate, manage and supervise our Learning and Wellbeing team, and other practitioners as appropriate.

· To provide proactive performance management of staff via the Trusts’ processes, to include but not limited to, holding monthly one-to-one meetings, establishing development opportunities and training.

· To lead team meetings and ensure all practitioners have access to reflective practice and appropriate training

Systems and Marketing

· To work with SDT colleagues and others to improve systems and processes to best support services and other contractual obligations

· To be a key advocate for Beacon database

· To work alongside SDTs Communications Manager to ensure that our services and activities are known and understood by residents of Southmead and North Bristol

Relationship Development, Fundraising New Opportunities 

· Build relationships with external agencies, organisations and stakeholders to best support staff and participants and develop new opportunities for delivery and collaborative working. 

· Coordinate the Learning and Wellbeing steering group meeting, gathering feedback, advice and ideas to continually improve the service

· Work with teams across Southmead Development Trust to develop engagement and volunteering opportunities for participants.

· Produce content, with the support of the communications team, for social media, mail shots and other channels, to promote and celebrate our wellbeing and learning work

· To develop external funding bids and proposals to sustain and expand our programmes, working with colleagues from the Senior Leadership Team and across the Trust; supporting other income generating activities including supporting the development of tender responses to sustain health and wellbeing initiatives

General Responsibilities

All staff at Southmead Development Trust are expected to:

· Follow all Trust policies, procedures, and safeguarding requirements.

· Model our values: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial.

· Work proactively, use initiative, and collaborate well with colleagues and the community.

· Maintain confidentiality, data protection standards, and a safe, inclusive environment.

· Take part in training, development, staff meetings and occasional evening/weekend work when required.

· Carry out any other reasonable duties to support the organisation.

PERSON SPECIFICATION

ESSENTIAL

· Passion, empathy and desire to support residents to lead healthier and happier lives through holistic, person‑centred, community‑based models.

· Experience of successfully developing and delivering community‑based wellbeing, health or employment services/interventions.

· Track record of developing proposals and securing funding for new wellbeing or health interventions.

· Experience implementing project plans, managing budgets, producing reports and meeting deadlines, and performance managing contracts or projects

· Experience of implementing systems and processes to improve service delivery and evidence.

· Experience of outreach, engagement and working directly with residents to shape and inform services.

· Excellent people management skills with proven experience of supporting, motivating and managing staff and volunteers.

· Experience implementing monitoring and evaluation systems and reporting to funders/stakeholders.

· Experience working holistically with people in 1‑2‑1 or group settings and achieving change.

· Excellent interpersonal, relationship‑building and communication skills with a range of stakeholders and diverse communities.

· Excellent IT skills including Word, Excel, email, web research and presentations.

· Understanding of health inequalities, complexity and barriers to employment/learning, and knowledge of community‑based interventions.

· Highly motivated with the ability to creatively problem‑solve.

· Capacity to work under pressure and adapt to changing workloads.

· Commitment to continual professional development and a personal drive for excellence.

· A flexible team player able to work collaboratively and adapt to changing needs.

· Ability to act as a positive role model and remain calm under pressure.

· Commitment to the charitable objectives and values of Southmead Development Trust.

· Willingness and ability to work outside normal office hours and across multiple sites when required.

· Flexibility to travel locally and work outside core hours as part of service delivery.

DESIRABLE

· Relevant employment, health or wellbeing qualification.

· Management and/or leadership qualification.

· Proven track record of working successfully with partner agencies (health, employment, GPs, NHS, VCSE partners) to deliver measurable outcomes.

· Up‑to‑date knowledge of public health, NHS service developments and funding sources.

· Knowledge of Southmead, North Bristol or similar communities and the issues facing residents.

Circle Collective is a London-based youth employment charity working with communities to improve access to employment, training, and life opportunities for young people. We focus on partnership-led, place-based approaches, working with local authorities, employers, housing providers, and community organisations to deliver programmes that respond to local need. We support young people aged 16–25 to access real opportunities, develop confidence, and secure sustainable employment. We are looking for an experienced Senior Job Coach to play a key role in delivering our Back Your Future programme in Lewisham.

This is a senior, hands-on role combining direct work with young people and responsibility for driving performance, employer engagement, safeguarding practice, and programme quality. You will manage a complex caseload of young people facing a range of barriers to employment, while also contributing to KPI delivery, CRM data quality, funder reporting, and continuous improvement across the programme.

You will deliver high-quality one-to-one coaching and group employability workshops, develop tailored action plans, and support young people to progress into sustained employment, education, or training. You will maintain high expectations of engagement and progression, using data and professional judgement to identify risks early and put effective interventions in place.

Alongside delivery, you will play a key role in building and maintaining strong employer partnerships. This includes working closely with corporate partners to plan and deliver employer engagement activity such as insight days, mock interviews, mentoring, and recruitment opportunities, as well as proactively bringing new employers on board to expand the range of work experience and job outcomes available to young people.

Safeguarding is central to this role. You will actively promote the welfare of young people, identify and manage safeguarding concerns, complete risk assessments, and work collaboratively with external agencies to ensure young people receive coordinated and appropriate support. You will contribute to a culture of trauma-informed, youth-centred practice across the programme.

As a senior practitioner, you will take responsibility for accurate CRM data entry and quality assurance, including completing regular compliance checks to ensure evidence, outcomes, and KPIs are recorded to a high standard. You will contribute to funder reporting, audits, and internal performance reviews, using insight and learning to support ongoing programme development.

We are looking for an experienced employability professional with a strong track record of achieving job outcomes in a target-driven or contract-funded environment, confidence working with data and performance measures, and a genuine commitment to supporting young people to succeed. Experience of employer engagement, safeguarding, and working with young people facing complex barriers is essential.

If you are motivated by impact, value collaboration and lived experience, and want to play a meaningful role in helping young people move into sustainable employment, we would love to hear from you.

How to Apply

To apply for the Senior Employment Coach position, please submit the following:

• A current CV highlighting your relevant experience in employability coaching, employer engagement, and safeguarding.

• A cover letter outlining how you meet the essential criteria listed in the job description, explaining why you are interested in this role, how your experience aligns with the responsibilities, and your motivation for supporting young people

This is an opportunity for someone who thrives being part of a small team and making a big impact.

As Executive Operations Administrator at St Luke's for Clergy Wellbeing every day will be busy and different. The role will be ideal for someone who can use their initiative, has a good eye for detail, and likes a varied workload. 

The responsibilities of this role include:

• finance administration such as processing invoices and preparing monthly management information
• fundraising administration including thank yous for supporters and monitoring legacy income
• facilitating the effective operating of the office at Church House
• supporting the CEO with GDPR, Health and Safety and other organisational compliance areas

This is a key role within the life of St Luke's for Clergy Wellbeing, if this role is working effectively the rest of the organisation will flourish, so that together we can reach our vision for flourishing clergy, healthy church, transformed communities. 

We are looking for someone who uses their initiative, models our values and has an eye for detail. The role carries a high level of responsibility and autonomy and so suits someone who is confident taking ownership and supporting others. 

We welcome applicants who are in sympathy with what we do, and comfortable working within a Christian charity. 

The Woodland Trust is looking for a Project Manager - Trees for All to help manage the delivery of our new UK-wide Trees for All Programme which aims to tackle the inequitable access to trees and woods.

The Role: 
•    You’ll oversee the programme delivery ensuring we meet our goals and deadlines.
•    You’ll collaborate with stakeholders both internally and externally such as staff, MP’s, civil servants, health professionals and more.
•    You’ll provide strategic leadership on tree equity, working with leads in devolved nations.
•    You’ll monitor and report on impact and outcomes of activities within the programme.
•    You’ll support teams to enhance the tree equity impact of existing programmes and develop projects and activities within the Trees for All programme plan.
•    You’ll act as subject matter expert on tree equity for internal and external stakeholders and projects including community engagement and research.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience delivering and developing successful projects including budget management.
•    Knowledge of programme management and how to coordinate multiple workstreams.
•    Experience working with communities particularly those experiencing social, economic and environmental deprivation.
•    Strong stakeholder management skills with the ability to manage stakeholders to develop plans and secure consensus.
•    Strong knowledge on data interpretation, management and presentation.
•    Experience leading and developing teams.
•    Strong communication skills with the ability to engage and inspire different audiences.
•    Knowledge of environmental policies and legislation and the ability to ensure they are followed.
•    Knowledge of the values of urban trees and the Tree Equity Score UK.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.  

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on 10th March 2026

Location: Reading, Hybrid (at least once a month to Reading office)
Hours: Full time
Salary: £45,000 per annum 
Contract Type: Permanent
Campaign Closes: 27th February 2026 

On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible. 

At Make‑A‑Wish UK, every role plays a part in creating life changing wishes for children with critical illnesses. We are seeking a Gaming & Partnership Manage who will support the Head of Gaming in expanding Make-A-Wish UK's presence across the gaming and creator landscape through delivering partnership strategies with creators, influencers, gaming companies, publishers, and platforms.

Core Purpose
The Gaming & Creator Partnerships Manager plays a central role in expanding Make-A-Wish UK’s impact across the gaming and creator ecosystem. Working closely with, and in support of, the Head of Gaming, the role helps shape, inform, and deliver the overall strategy and outreach to creators, gaming companies, publishers, platforms, and community partners.
 
With an equal focus on industry partnerships and influencer engagement, the role develops and maintains strong relationships with creators, influencers, and gaming organisations to raise income and increase participation and engagement.
 
By supporting the Head of Gaming in turning early-stage conversations and strategic opportunities into meaningful, high-impact collaborations, the role co‑ordinates and delivers creator-led campaigns, industry activations, and innovative fundraising products that inspire communities and help unlock life‑changing wishes for children with critical illnesses.

Essential Criteria

• Strong understanding of the gaming industry, including publishers, studios, esports, and community culture.
• Knowledge of streaming platforms, gaming influencers, and the wider video games community.
• Familiarity with Discord, creator tools, and gaming‑focused fundraising platforms such as Tiltify.
• Proven experience coordinating fundraising campaigns involving creators or influencers.
• Ability to develop engagement plans and supporter journeys, particularly for high‑profile relationships.
• Experience providing logistical support for events and campaigns, including content gathering (photo shoots, videography, social content).
• Demonstrated ability to build and maintain partnerships that deliver measurable outcomes.
• Excellent communication skills, with confidence engaging high‑profile and high‑value relationships.
• Experience working collaboratively across teams and with volunteers.
• Ability to adapt tone and approach for creators, corporate partners, internal colleagues, and community stakeholders.
• Experienced in due diligence in line with Fundraising Regulator guidelines.
• Good understanding of safeguarding best practice.
• Strong awareness of data protection principles and responsible data handling.
• Experience using and updating CRM systems such as Salesforce.
• Experience producing briefing documents, pitch decks, reports, and analytics.
• Ability to manage and plan work effectively, including cross‑team project planning.
• Skilled in using technology to support planning, prioritisation, and project management.
• Experience managing financial processes, including recording, reading, and understanding financial information, and handling expenses/invoicing.
• Competent user of MS Office tools — particularly Outlook, Word, PowerPoint, and Excel.

Desirable Criteria

• Experience working in the non‑profit, entertainment, or creator/gaming sectors.
• Experience working with high‑profile talent, creators, or celebrity relationships.
• Understanding of broadcast environments (TV, content streaming, radio, podcasts).
• Evidence of ongoing professional development in relevant fields (formal or self‑directed).
• Curiosity, creativity, and a willingness to learn and experiment.

Gaming & Industry Partnerships (50%) 
Partnership Development & Management

• Manage and nurture relationships with gaming studios, publishers, esports organisations, platforms, and community partners.
• Support the Head of Gaming by converting warm introductions and early-stage outreach into structured, mutually beneficial partnerships.
• Build compelling partnership proposals, activation plans, and fundraising concepts tailored to each partner’s brand and audience.
• Act as a reliable point of contact for partners, ensuring they feel supported, valued, and inspired to continue working with Make-A-Wish UK.

 Campaign & Project Delivery

• Co‑ordinate and manage gaming projects, creating schedules and project plans to ensure delivery on time, on budget, and to agreed KPIs.
• Support the Head of Gaming in delivering activities, campaigns, and events that contribute to team targets and wider strategic goals.
• Collaborate with other Income & Engagement teams on cross department projects.
• Coordinate and deliver a calendar of gaming campaigns and products that drive income and engagement, supporting the Head of Gaming’s strategic roadmap.
• Ensure campaigns and products are delivered in time and to budget.

 Platforms & Infrastructure

• Build out and maintain gaming-focused fundraising platforms such as Tiltify and StreamLabs Charity.
• Support internal teams by helping educate the wider organisation on gaming culture, opportunities, and best practice, reinforcing the Head of Gaming’s strategic direction.

Influencer & Creator Engagement (50%)
Creator Relationship Development

• Recruit, develop, and nurture creator and influencer relationships to raise funds and increase engagement.
• Act as a day-to-day contact for key creator stakeholders, providing high quality relationship management.
• Undertake research and develop ideas to establish new creator relationships, working closely with the Head of Gaming to establish outreach priorities.
• Build and nurture a Make-A-Wish UK community of gaming influencers via Discord, email, and social channels.
• Create innovative opportunities to engage new creators and gaming contacts.

 
Creator Campaigns & Activations

• Co‑ordinate and deliver creator-led fundraising campaigns and projects, including Wish 200 Week.
• Organise and participate in creator events, charity streams, and collaborative activations.
• Support creators with assets, guidance, and technical help to ensure smooth, impactful fundraising activity.
• Utilise technical knowledge of Tiltify and JustGiving and manage the Make-A-Wish UK presence through the associated branded account.
• Track creator performance, engagement, and impact to inform future strategy and support the Head of Gaming’s planning.

Content & Channel Management

• Develop and produce streams and creator-led content alongside the Communications team.
• Assist with gaming-focused content delivery, including clipping, editing, and technical support for internal and external teams.

Supporting Wish Granting

• Support the Wish Granting team to help deliver more influencer and entertainment-related wishes.
• Attend wishes where relevant and identify opportunities for creator or partner collaboration, feeding insights back to the Head of Gaming.

 
Other Responsibilities
Supporter Experience

• Help create and deliver engagement plans that strengthen key relationships and networks, including events, cultivation activities, and educational touchpoints.
• Maintain accurate records for gaming campaigns and creator fundraisers in Salesforce.
• Produce documents such as proposals, briefs, and partner packs to ensure a  positive experience for creators and entertainment contacts.

Monitoring, Recording & Reporting

• Develop, maintain, and deliver reports on key performance indicators for campaigns  and activities.
• Benchmark and monitor external activity to identify trends and opportunities, sharing insights with the Head of Gaming.
• Ensure systems, databases, project management documents, and planning tools remain accurate and up to date.
• Monitor and report on the budget throughout the year, providing rationale for any variances to the Head of Gaming.

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker– however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature

· Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain Patient Services documentation and make sure details are updated with clear and concise information

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / patient stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries.

· Support Patient Services Manager with administrative tasks/requests

Person specification:

- Sufficient healthcare knowledge and empathy when managing enquires

- Excellent verbal and written communication skills

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum

JOB PURPOSE 

The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance. 

They are responsible for:

Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:

• Service users have a safe and welcoming place to access and work towards positive change.

• That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.

• That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.

• That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services

• Ensuring the service meets best practice requirements.

• Managing, leading, motivating and developing the staff team.

• Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.

• Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.

• Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.

• Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users. 

MAIN TASKS 

Care and Support of Service Users

• Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning. 

• Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.

• Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld. 

• Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs. 

• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies. 

To Lead and Manage a Team

• Providing leadership and day to day management & supervision of a team of Resettlement Workers

• Management of Resettlement Team staff rota.

• Taking the lead in recruitment and selection of new staff and volunteers to the team.

• Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.

• Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.

• Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.

• Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.

• Managing the rota and workload of the team to ensure that adequate cover is provided at all times.

• Ensuring the health and safety of team members. 

• Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.

• Operating The Passage’s disciplinary and grievance procedures where necessary.

Resource Centre Management

Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:

• Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.

• Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity. 

• Prompt follow up of maintenance issues.

• Liaison with the Facilities Team to ensure provision of quality and seamless service management.

• Processing and responding promptly and objectively to complaints from service users and other agencies as required.

• Ensuring property related risk management and assessment procedures are followed by all team members.

Networking, Liaison and Resource-building

• To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

• To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored

• To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.

Information Management

• Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).

• Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.

• Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.

• Participating in the production of promotional information in relation to The Passage’s services.

• Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery. 

• Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve. 

Finance

• To liaise with the Finance team in the preparation of project budgets.

• To monitor the service’s income and expenditure in line with the budget. 

• To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations. 

GENERAL RESPONSIBILITIES 

• To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

• To adhere to The Passage’s Policies and Procedures at all times.

• To provide or arrange cover for other members of the team and division as necessary.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.

• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff

• Attend and participate in internal & external divisional and team meetings and other forums as required.

• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description.