Director of finance jobs

About Hatch

Hatch Enterprise is an award-winning charity that exists to level the playing field in entrepreneurship. Our beneficiaries build businesses that tackle some of society's most vital challenges through social enterprise, addressing a wide range of socioeconomic problems, from homelessness to community cohesion, healthcare and climate change.

We recognise that talent is distributed equally, but opportunities are not. Too many people with ideas and ambition never get the chance to turn them into thriving businesses that create lasting social change. That’s why we’re on a mission to nurture innovation across the UK’s diverse society, to build a fairer, more sustainable economy that works for everyone.
We are a team of 20 passionate changemakers, working alongside underrepresented founders across the UK to help them imagine, launch and grow sustainable businesses, community interest companies and charities. Our work is rooted in belief in human potential, practical support and deep connection to the communities we serve.

In early 2026, Hatch will launch its first three-year fundraising campaign - a defining moment that will allow us to back more innovators, push boundaries and create lasting social, environmental and economic change both for those we support, and the people they serve through their ventures.This role sits right at the heart of that ambition

The role

This maternity cover role offers a meaningful opportunity to help secure the funding that makes our work possible at a pivotal point in Hatch’s journey.

Reporting to the Director of Fundraising & Engagement, you will lead the delivery of Trusts & Foundations, Statutory and Major Donor fundraising, while managing our inspiring partners, you will build new income pipelines aligned to Hatch’s pioneering programmes. You will also support the launch and early delivery of our three-year fundraising campaign.

Alongside hands-on fundraising, you will line manage, mentor and develop the Fundraising Manager, helping to build confidence, capability and strong, future-focused fundraising practice.

What you’ll be doing

• Securing transformational funding from Trusts & Foundations, Statutory and Major donors, enabling more underrepresented founders to turn ideas into sustainable businesses.

• Building and stewarding a strong pipeline of opportunity, ensuring Hatch can grow its reach and respond to demand with confidence.

• Crafting and delivering compelling proposals and presentations that bring Hatch’s mission, impact and ambition to life and inspire partners to invest in change.

• Caring for and deepening funder relationships through thoughtful, high-quality account management, reporting and ongoing engagement.

• Helping launch and build momentum for Hatch’s first three-year fundraising campaign, a pivotal moment in scaling our impact.

• Strengthening people, processes and systems, so fundraising at Hatch is effective, ethical and continually learning.

About you

You are someone who believes deeply in fair access to opportunity and understands the power of funding to unlock long-term change.

You may be motivated by seeing ideas become reality, by helping others succeed, or by building partnerships that genuinely matter. You bring care and intention to your relationships, and you want funders to feel proud of the impact their support enables.

You’ll bring experience securing six figure gifts within the charity or not-for-profit sector, alongside strong proposal writing and relationship-building skills. Just as importantly, you are thoughtful, collaborative and committed to doing fundraising in a way that is ethical, inclusive and values-led.

You enjoy mentoring others, sharing knowledge and building confidence. You’re organised and proactive, but also reflective, keen to learn, improve and adapt in a fast-moving environment.

If you’re excited by the chance to contribute your skills to work that creates real opportunity for people too often excluded, this role could be for you.

We warmly welcome applications from people with lived experience of the barriers our founders face. If you are excited by this role and our mission, but do not meet every requirement listed, we encourage you to apply – we value potential, perspective and a willingness to grow as much as experience.

Applicants must have the right to work in the UK and be based in the UK for the duration of the role.

Interested?

Please submit your application on the Hatch portal, sending your CV, and a cover letter answering the two questions below;

1)  Please describe a six- or seven-figure partnership that you personally secured. What motivated the funder to invest, how did you build and steward the relationship, and what does this experience say about your approach to fundraising and why we should recruit you for this role?

2)  Please share a funder you believe Hatch should prioritise approaching, and why? Please reflect on how our mission aligns with their values, and how your experience would help turn that alignment into a successful funding partnership.

We are only accepting applications via the portal, which is accessible on our website. Please note - we will not consider any applications unless they include a CV and a cover letter that responds to the points above.

If you have any questions or need any help with your application, please contact us via our website (recruiters will be politely turned away).

Closing date 5pm on 2 February 2026.

Interviews:

Stage 1: 11th Feb (online)
Stage 2: 18th Feb (in-person, at our London office)

If you would like a confidential conversation about the role before applying, you’re very welcome to contact Shelagh Paterson, Director of Fundraising & Engagement, for an informal discussion.

About Smile Train 

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary:

The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy. 

Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.

This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
 

Reports To: UK Fundraising Director
 

General Responsibilities:

• Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
• Line-manage the Database Manager and Supporter Experience Officer 
• Develop engaging donor acquisition and retention campaigns 
• Utilise data to inform and strategically target key donor segments 
• Create and execute direct communications to our valued supporters 
• Ensure all offline direct marketing campaigns are completed on time and within budget 
• Management of all campaign delivery, including post analysis 
• Reporting to senior stakeholders on performance of the offline individual giving programme

Specific Responsibilities:

Direct Mail 

• Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
• Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
• Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts 
• Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
• Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns

DRTV 

• Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:

• • Set-up of inbound telemarketing and SMS with telemarketing agency
  • Manage creative review and development
  • Manage weekly performance review and provide updates and recommendations to vendor
  • Review and approve media buying plans
  • Manage source code assignment and upload to database

• Management of external creative, media and contact centre agencies 
• Strategic planning, performance monitoring and reporting 

Sustainer Program

• Manage all monthly Direct Debit and other regular individual donations 
• Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts

Other Duties

• Working with external agencies, develop effective testing methodology to inform long-term investment decisions
• Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
• Approve cost estimates and media plans ensuring spend to budget across all campaigns
• Build and manage the offline individual giving programme budget across all channels
• Manage all invoice processing and complete monthly accruals for Finance
• Other duties as appropriate for this role.

Essential functions:

Sitting

Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
 

Required Education and Experience:

• 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels 
• Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
• Skilled with modern and traditional marketing and fundraising channels 
• Strong analytical skills with the ability to use data to drive decision-making 
• Able to take ownership of a process and to use problem solving skills to resolve issues.
• Fluency in a donor CRM, experience with Salesforce preferred
• Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams 
• Excellent people-management skills with the ability to coach and line manage staff
• Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
• Experience of managing creative agencies, printers and external agencies 
• Ability to communicate the impact of marketing efforts with data 
• Able to function both independently and as part of a global team.
• Familiar with the MS Office

Accountability Expectations: 

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.

• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities. 

• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.

• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role 

• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment 

Compensation Range: £50-£55K

Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

We are delighted to be partnering with Hornet Services Sailing Club, a not-for-profit members’ Club providing high-quality and affordable sailing, marina and social facilities for serving and veteran members of the Armed Forces and MOD civil servants. The Club operates a 180-berth marina, a busy clubhouse with a 7-day a week bar and restaurant, a varied programme of formal and social events, leased and listed buildings (including Grade 2* listed), and boat storage facilities.

With 500 members, 180 berth holders and an annual turnover of circa £1.1m, the new Club General Manager will be the most senior paid staff member and hold full responsibility for the Club’s performance, financial sustainability and day-to-day delivery. Working closely with the Commodore, Flag Officers and Committee, and supported by a management team, you will shape the overall member experience while ensuring the Club operates safely, efficiently and in line with its values and traditions.

This is a broad, hands-on leadership role where no two days are the same. You will oversee marina operations, hospitality services, estate and facilities management, governance and compliance, staff leadership and member engagement. You will have genuine scope to influence standards, develop people, improve systems and processes and ensure the long-term sustainability of a much-loved organisation.

To succeed in this role, you’ll bring:

• Relevant professional experience, including the management of a multi-functional organisation and strategic business planning and delivery
• Facilities management, including overseeing infrastructure and maintenance projects
• Strong financial management capability, including ownership of budgets of circa £1million
• A working knowledge of employment law, HR best practice, GDPR and staff development.
• Comprehensive understanding of bar and catering principles
• Experience of sailing, marina or waterside operations (highly beneficial, but not essential)

If you are a capable, people-centered leader who enjoys variety, responsibility and the opportunity to make a visible impact, this role offers a rare chance to combine operational leadership with community, heritage and purpose.

For more information, please contact Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment.Applications should be submitted via the Charisma website and include your CV and a supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, or any other category protected by law.

Contract & Hours: Permanent, full-time. Weekdays with some Saturdays and evenings as required

Closing date: 3rd February 2026

Charisma vetting interviews must be completed by 12th February, prior to shortlisting on the 13th.

Interviews with Hornet Services Sailing Club: w/c 23th February onwards

Join us in telling the greatest good news story of all!

We’re looking for a creative digital communicator to produce engaging content, help manage our online platforms, and support churches in sharing their stories.

What you’ll enjoy:

• Being part of a passionate team bringing the life of the Church to digital audiences in fresh and engaging ways.
• Creating compelling video, graphics and social media content
• Improving digital strategy, leading on social media policy and best practice
• Managing and developing the diocesan website (including a major upgrade in 2026)
• Supporting parishes in reaching new audiences with their stories

What you’ll bring

• Strong digital storytelling skills
• Experience creating and editing audio and video content for a range of audiences
• Experience developing and managing websites and social platforms
• Ability to work independently and at pace

Prospectus is delighted to be supporting our client in the recruitment of a Company Secretary.  Working closely with the CEO and board,  the role is part time, working 2 days per week.

The trust is an independent body in England that ensures organizations funded by dormant bank accounts (Better Society Capital, Access Foundation, Youth Futures, Fair4All Finance) stay true to their social missions, overseeing their governance and impact without interfering in daily operations. It holds the Operating Companies accountable for social good, reviewing their strategies, financial reporting, and impact, ensuring they deliver on objectives related to social investment and financial inclusion.

The Company Secretary plays a critical governance and compliance role within the organisation. Responsible for ensuring the company complies with legal and regulatory requirements, the Company Secretary supports the Board of Directors, oversees statutory filings, and facilitates best practices in corporate governance.  This role is essential in maintaining the integrity of the organisation's governance framework, supporting board effectiveness, and ensuring accurate and timely communication with stakeholders and regulatory bodies, including Companies House and, where applicable, the Charity Commission or Financial Conduct Authority (FCA).

The successful candidate will have proven experience in a similar role and will be ICSA/CGI qualified or working toward the qualification.  You will also have a strong understanding of UK company law and corporate governance frameworks with high attention to detail and discretion when handling confidential information.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Catherine Bunting at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
     
At Prospectus, we’re committed to supporting you through every step of your application. To start, please send us your CV. If your experience is a good fit, we’ll share the full job description and arrange a call to brief you before you formally apply. We look forward to hearing from you.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

This role sits within the highly committed and successful Development and Advocacy Department, which generates over £41m revenue annually, plus additional capital funds, and secures the annual Arts Council England grant (currently £22.9m). The Department’s revenue generation and advocacy to Government of the value of our creative sector ensures the RBO can retain the best artists and crafts people, deliver our thriving National Schools’ Programme, maintain our beautiful grade I listed building, deliver on our charitable mission, and continue to produce world class performances.

The Membership Team, responsible for Friends and Patrons, are responsible for circa £10m annually. Friends and Patrons also make up 30% of ticket income, 55% of other donations and 88% of legacies, emphasising the importance of community building, good processes and customer service. The Patrons of the Royal Ballet and Opera are a core loyal audience who provide vital philanthropic support to the RBO. As a thank-you for their support, they enjoy premium benefits including a concierge Box Office and special events. 

The Patrons Manager will be responsible for both Individual and Corporate Patron relationships from prospecting to renewal, managing recruitment, stewardship and overseeing excellence in customer service via the Patrons Box Office. This is a strategic role, with responsibility for managing and growing the Patrons Scheme, ensuring members make the most of their Patron membership to achieve maximum renewal and upgrade rates.

Our ideal candidate will be results driven, with a pro-active, can-do attitude that is role modelled in the small team of reports and more widely across the Department. You will be solutions focused with experience of taking accountability for improvements and resolutions. You will be able to lead and develop a small team, manage a busy workload with high output and productivity and demonstrate highly effective influencing skills. 

You will have:

• Experience of working in a membership organisation and/or with high-net-worth individuals in a philanthropic environment. Experience in a box office/ticketing environment is also highly desirable.
• Experience of working in revenue growth environments, with an aptitude for working toward KPIs.
• A firm understanding of Gift Aid and other charitable legislation and laws.
• Demonstrable experience leading on relationship management (including face to face) within a Patrons or Philanthropy scheme or similar
• Experience identifying new initiatives and ways to enhance Patron experience, with experience delivering in a culture of continuous improvement and customer service excellence. 
• Developed communication and rapport building skills; able to tailor communications effectively and quicky forge strong relationships, both internally and externally 

An understanding and knowledge of the art forms is not essential but the ability to learn and communicate effectively and persuasively about opera, ballet, music and dance to Patrons is critical for this role. 

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.

Closing date for applications: 11:59pm, Sunday 15th February 2026. 

Interviews will be held over two stages. The 1st stage will be online via Microsoft Teams w/c 23rd February 2026. The 2nd stage will be in person at ROH Covent Garden w/c 2nd March 2026. 

To ensure a fair process, late applications will not be considered under any circumstances.

Applicants must have work authorisation for the UK.  No agencies.

Macmillan Cancer Support – Head of Corporate Partnerships

Location: Hybrid – London SE1

Salary: £80-88,000 per annum.

Contract: Full-time, 12 month fixed term contract.

Macmillan Cancer Supporter are seeking a Head of Corporate Partnerships to deliver a corporate partnerships strategy which will support them to reach their goals of reaching everyone living with cancer.

Macmillan has spent more than 100 years helping people living with cancer. From the moment someone is diagnosed with cancer, they are there with all the information, support and guidance needed, to help everyone with cancer live life as fully as they can.

The Head of Corporate Partnerships, working closely with the Director of Corporate Partnerships & Philanthropy will lead a team of circa 40 people to deliver an annual income target of £15m through a wide range of employee-led fundraising, commercial partnerships and direct programme funding. The role will be responsible for growing and deepening support from existing partners and rapidly expanding a pipeline of new business opportunities, strengthening the connection between the private sector and how Macmillan deliver change, both locally and nationally.

The post-holder will also develop a culture of innovation and collaboration at Macmillan to identify new ways that businesses can work with the charity to create impact, as well as creating a first-class programme of stewardship for corporate supporters.
 
The ideal candidate for this role will bring authentic, inspiring leadership that empowers teams and drives high performance. They will be confident managing large teams and complex projects/partnerships, and skilled at influencing a diverse range of successful and high-profile individuals.

A proven commercial mindset will be essential, alongside a track record of securing £1m+ strategic partnerships and delivering income in excess of £10m annually. Your approach will be insight‑driven, using data to shape strategy, improve effectiveness and unlock significant income growth. Innovation will be central to how you work – constructively challenging the status quo, developing new propositions and identifying opportunities for improvement. Confident decision‑making and sound judgement will underpin your ability to deliver ambitious results.

Finally, you will be passionate about Macmillan’s mission and motivated by the opportunity to share the charity’s story and secure the resources it needs to expand reach and impact.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 
 

Macmillan Cancer Support – Head of Philanthropy

Location: Hybrid – London SE1

Salary: £80-88,000 per annum.

Contract: Full-time, 12 month fixed term contract.

Macmillan Cancer Supporter are seeking a Head of Philanthropy to lead a transformational change in building deeper, strategic relationships with high-net-worth individuals, trusts and foundations, and in the way Macmillan delivers impact through philanthropy.

Macmillan has spent more than 100 years helping people living with cancer. From the moment someone is diagnosed with cancer, they are there with all the information, support and guidance needed, to help everyone with cancer live life as fully as they can.

The Head of Philanthropy will lead a fundraising team to deliver a current annual target of £5m, whilst also developing an ambitious strategy to sustainably grow income; the charity’s goal is to build a £20m annual philanthropy programme by 2030. To that aim, the post-holder will be responsible for inspiring and supporting team members through a period of rapid growth and change and to maximise existing networks and build relationships with new supporters. They will also work with the Propositions team to develop compelling fundraising asks that galvanise support and work across the organisation to place philanthropy at the heart of everything the charity does.
 
The ideal candidate will be an inspiring, authentic leader who knows how to build high‑performing teams through collaboration, empowerment and excellent people management. You will bring significant experience securing and growing £1m+ relationships with high‑net‑worth individuals and trusts and foundations, alongside proven commercial acumen and a proven ability to manage multi‑million-pound budgets.

Candidates will have personally led major philanthropic gifts and multi‑million‑pound appeals, underpinned by a sophisticated approach to cultivation, stewardship and data‑driven insight. Comfortable influencing high‑profile stakeholders with gravitas and sensitivity, you will also be an innovator - someone who constructively challenges the status quo, developing new propositions and identifying opportunities to accelerate income growth.

Finally, you will be passionate about Macmillan’s mission and motivated by the opportunity to share the charity’s story and secure the resources it needs to expand reach and impact.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 
 

ASSIST Trauma Care is one of the leading UK providers of therapy for the psychological effects of trauma and, in particular, Post-traumatic Stress Disorder. We are seeking a Specialist Children’s Trauma Therapist to work throughout Northants/Rugby.

You would be required to deliver trauma-focused CBT to children affected by trauma. 

You must be experienced in working with children, delivering CBT techniques, and have a minimum of post-diploma experience in working with psychological trauma.

Harris Hill is delighted to be working with The Camelia Botnar Foundation to recruit its new Chief Executive Officer.

The Foundation was created to support young adults aged between 16 and 21 who are disadvantaged or in problematic situations. The Foundation provides residential training and work experience, helping young people to learn a skilled trade, embark on a useful career path and successfully make their own way in life.

As Chief Executive, you will:

· Provide strategic leadership of the Foundation.

· Have oversight of the charity’s financial position, including budget setting and regular management accounts.

· Grow and diversify income to strengthen financial resilience.

· Develop strategic partnerships and act as the public face of the organisation.

If you are inspired and excited by what The Camelia Botnar Foundation does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £90,000 plus annual bonus (pro-rated for part time applicants).

Contract: Permanent / full-time or part-time (minimum of three days a week).

Location: Maplehurst Road, Cowfold, West Sussex RH13 8DQ.

How to apply:

Please review the Recruitment Pack for further information about The Camelia Botnar Foundation, the CEO position and for details on how to apply.

Closing date for applications: 9am Monday 9th February 2026

Both The Camelia Botnar Foundation and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are looking for an experienced museum and heritage professional with a curatorial and/or learning and engagement background to ensure our collection, archive and content development has relevance for diverse audiences and partners.

The role of Head of Content, Learning & Engagement offers a hugely exciting opportunity to join a young and ambitious charity at a pivotal moment in its evolution.

You will develop our work across the collection and archive, including having curatorial oversight for Crystal Palace Museum, ownership of which will be transferring to the Trust during 2026. You will also lead our learning and engagement programmes, ensuring all activity is audience-driven and rooted in our mission, values and strategic principles and taking inspiration from our rich heritage and landscape and fascinating creative, cultural, and sporting legacy.

Position: Head of Service Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Development team are responsible for: UK-wide service development and experience design, community development

Our Head of Services Development will be:

• leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy.  And also working alongside our Digital Services Product Manager on all of our digital services.
• overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
• ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
• Developing and managing our service development roadmap.  
• With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.  

We’re looking for:

• significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
• ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
• experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
• experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
• substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
• Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).

Closing date for applications: 9:00 on Monday 2nd February 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Description

Salary: £85k-£90K DOE

Hours: 37.5 per week

Reports to: Director of Policy and Oversight

Location: Harlow, Essex. Regular travel required to London and Scotland. Harlow is Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.

Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. Regular travel to London and Scotland is required including Government meetings.

About the role:

Lead the Scheme Oversight function to ensure the Motability Scheme consistently delivers choice, value for money and excellent customer service for disabled people. The role includes setting the Oversight strategy, developing the Scheme’s performance management framework, reporting on performance to internal/external parties and assisting/managing key stakeholder relationships across Motability Foundation, Motability Operations and Government departments. 

What you will be doing:

Policy and Planning: 

• Monitor UK Government policy and proposals with material impact on the Scheme; coordinate Motability’s position and implications for Oversight. 

• Lead annual Oversight strategy refresh and contribute to Motability’s Strategic Plan. 

• Chair (or deputise for Director at) Scheme Oversight governance forums and ensure well‑prepared agendas, papers and decisions flow to Governors and SOC. 

• Undertake ad hoc projects to develop Motability or Scheme services as required. 

Governance & Performance Monitoring: 

• Manage the contractual relationship between Motability Foundation and its service providers in a collaborative manner. 

• Own the Oversight performance framework (KPIs, targets, thresholds) and coordinate performance reporting activities to provide monthly updates to key stakeholders. 

• Lead operational reviews of Motability Operations’ delivery, commissioning deep dives where issues or opportunities are identified. 

• Sponsor customer satisfaction and experience measurement across Scheme services, ensuring findings inform improvements. 

Leadership: 

• Act as a liaison between Motability Foundation and Motability Operations, ensuring collaborative & effective oversight. 

• Own key relationships within the Motability Operations executive leadership, Motability Foundation 

• Board and key Government officials. 

• Build a high‑performing oversight team culture of openness, integrity, and collaborative challenge; set and monitor KPIs. 

Your experience:

Must haves:

• A successful track record at senior executive level. 

• Experienced in strategic planning and performance management within a customer focussed organisation. 

• Experience of working with Government departments or regulators. 

• Experience in negotiating and managing commercial contracts. 

• High level of financial and analytical skills. 

• Knowledge of qualitative and quantitative performance standards. 

• Experienced in preparation of complex reports. 

• Awareness of current government including European, economic and business issues. 

• Strong communication skills, written, verbal, presentation. 

• Inspirational individual, passionate about customer service. 

• Strong planning skills. Commercially astute. Thoughtful. 

• High level influencing skills, with excellent team skills and the ability to build strong relationships with stakeholders. 

• Understands the importance of personal mobility for disabled people. 

Nice to haves: 

• Experience within automotive or consumer finance businesses. ·

• Previous experience with consulting or advisory role. 

• Understanding of consumer credit and the economics of car financing (leasing and hire purchase). 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

Benefits

Who are we?

We are building a future where all disabled people have the transport options to make the journeys they choose.

We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

Why choose us?

We want working for the Motability Foundation to be the best career move you’ve ever made. When you join the Motability Foundation you will join a group of people who are supportive, innovative and motivated to improve the lives of our beneficiaries.

We value everyone’s unique qualities and celebrate having a diverse, equitable and inclusive culture where everyone feels safe to be their authentic selves. This is embedded into our values, Collaborative, Respectful and Evolving.

We bring our people together through our People Forum, Equity, Diversity and Inclusion Forum, Social Squad and our Wellbeing Champions and our employee Spotlight Awards help us recognise the excellence and dedication of our staff.

We are proud to be recognised as Disability Confident Leader, have attained Platinum Level Award for Investors in People and are members of the Business Disability Forum.

A career with Motability Foundation can offer you so much more than earning potential, we pride ourselves in offering some fantastic benefits. Some of these include:

• 26 days annual leave, plus the option to buy/ sell up to five days.
• One wellbeing day for extra flexibility.
• Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%.
• Life Assurance of four times your salary.
• Private healthcare through BUPA for you and your family, along with a Medicash Health Plan.
• Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions.
• Enhanced Parental Leave, including Adoption Pay.
• Free parking, EV charge points and a minibus service to/from the town centre and train station.
• Fresh fruit, breakfast snacks, and a Dress for Your Day dress code.
• Learning and development opportunities to help you grow.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities.

As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you.

To help us create an inclusive workplace we are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates. 

Overview

We’re looking for a strong bid writer to join our successful national Business Development Team as a Business Development Officer. This is an excellent opportunity to grow your career in business development within a successful team that prioritises social impact, development and progression. We’d particularly like to hear from people that have experience of writing high-scoring drug and alcohol service bids.

Location: London, Brighton, Manchester or Leeds.

Salary: £37,184.91 – £39,891.91 per year. If you’re based in London, you’ll receive an additional £4,133.14 per year - Inner London Weighting.

Contract: Permanent.

Responsibilities

About the role

Change Grow Live is a health and social care charity. Across the country, we support people to make positive changes in their lives, including around drug and alcohol use, smoking, homelessness and criminal justice.

As a Business Development Officer, you’ll play a key part in helping us secure new contracts and deliver high‑quality services for adults, children and young people. You’ll work with colleagues across the organisation to develop excellent written material for bids and proposals. This role offers a great opportunity to learn and develop while using your established skills, and you’ll be encouraged to take on more responsibility as you progress.

Your day-to-day will include:

• Writing and editing multiple complex bid responses within live tenders
• Working with colleagues across the organisation to gather information and evidence
• Project managing smaller bids and proposals with support from a Senior Business Development Officer or Business Development Manager
• Completing online research, analysing data and collating evidence
• Creating presentations, diagrams and reports
• Helping improve how we do things.

About you

We’re looking for candidates with proven experience of writing tenders, proposals or grant applications, or writing in other professional or academic environments, for instance journalism, research or marketing.

You are:

• A highly competent communicator with excellent writing skills
• Able to analyse data and interpret evidence, with good IT and research skills
• Solution-focused, creative and proactive
• Happy to give and receive challenging feedback
• Collaborative and contribute to a positive culture team
• Ready to work hard to deliver on CGL’s values and mission.

What we offer

You’ll be able to access structured training, development and mentoring as part of a supportive team. There’s a clear progression pathway within the team, from Officer to Senior Officer, Manager, Senior Manager, Deputy Director, and Director. Several of our current Seniors and Managers were previously in the Business Development Officer role.

We also offer:

• The option to work from home for some of the week
• Wellbeing support, including an employee assistance programme and an hour each week for wellbeing activities of your choice (find out more here).

We want our workforce to represent the diversity of the people and communities we work with. We pride ourselves on an inclusive and supportive workplace, evidenced through our Investors in People silver status.

We’re happy to consider any reasonable adjustments that you need to be successful. Please let us know in your application or at any stage of the process if you would like to discuss this.

Before you apply

In the application portal, there’s a section called ‘how you meet the criteria for the role’. This is your chance to tell us about why you’re a good fit for this job – we won’t be able to consider your application unless it’s filled in. Please explain how you meet each of the person specification criteria (listed at the end of the job description). Use clear examples of your experience (this link contains some useful guidance). As guidance, written statements should not exceed 1,000 words. You can address multiple criteria together where you think it makes sense.

Interviews will be held 16th – 23rd February 2026 via MS Teams. We’ll also ask shortlisted candidates to complete a written task online during this timeframe, at a time of your choice. We may hold a pre-qualification stage task (e.g. presentation) depending on the number of applicants.

We encourage applications from individuals who may not meet every requirement but are excited about the role. We value lived experience of substance use, homelessness, and/or multiple disadvantages.

We’re a Disability Confident Committed employer. Under our Disability Confident interview scheme, we will offer an interview to disabled candidates where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. Please confirm in the ‘how you meet the criteria for the role’ part of the application if you are applying under this scheme. We will provide reasonable adjustments as needed.

Check the job description and team explainer for more information. You can contact Yasmin Gilders to discuss this role further.

What our people say

Kitty, Business Development Officer:

“What was your route into your current job? I graduated with an English Literature degree in 2019 and started out as an Editorial Assistant in publishing. Furloughed during the pandemic, I took the opportunity to complete a master’s in English Literature before moving into medical communications, where I also worked as an Editorial Assistant. While I enjoyed the work, I wanted a role that allowed me to get more involved in the research and writing, which led me to join CGL as an Assistant Business Development Officer in 2023. After gaining bid writing experience, I started as Business Development Officer in 2024.

What are your favourite parts of the job? I love how varied the job is. One day I might be deep in research, whether that’s desk-based or visiting a service in person, while the next I’m writing and editing responses for a live bid or even creating visuals. No two days are the same, and variety keeps the job exciting.

How would you describe the team? The team is incredibly lovely and supportive. There’s always someone ready to offer help, share advice, or even just have a quick chat, which makes it a really positive and collaborative environment to work in.

What were your highlights from last year? Being part of the team that won the Blackpool contract. We all invested a lot of time and effort into it, and the whole organisation was excited by the outcome.

Is there anything you would say to someone considering applying? Go for it! It’s a fantastic role within a supportive, friendly team, and there’s so much variety and opportunity to learn. If you’re considering applying, you won’t regret it.”

Holly, who progressed from Business Development Officer to Senior Business Development Officer last year:

“What are your favourite parts of this work? The amount we learn from bid to bid. No two services are the same and I’m constantly coming across amazing individuals, teams and interventions. Being part of a team that helps share and celebrate great work, and support other services to implement new and exciting initiatives is really rewarding.

How would you describe the team? Helpful, real and full of knowledge. Everyone comes from different backgrounds and is happy to share their skills, knowledge and learning. I’ve never felt like I’ve asked a silly question, and I don’t feel like I must put a on ‘work mask’.

What were your highlights from last year? Becoming a Senior and working across 7 different bids or direct awards last year. It was busy but I learnt so much, made some great connections with people across the organisation and feel excited for 2026.”

Salary Range (pro rata if part time)

CGL points 33 to 36 (£37,184.90 - £39,891.91)

Interview Date

16/2/2026

Closing Date

8/2/2026