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The Centre Assistant will support the smooth running of the Smart Works Bristol service, creating a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.
The Centre Assistant will be the first point of contact clients and visitors will have with Smart Works, providing administrative, phone and booking support for clients across Bristol and beyond. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative and customer service skills, excellent communication and collaboration skills and a drive to ensure all women who visit us have the best possible experience.
In addition to reception and administrative duties, the Centre Assistant will have the opportunity to get involved in and support exciting and varied project depending on their individual interests and skillsets. This could involve working with our volunteers, supporting on events, or creating new comms or social media posts.
If you’re passionate about supporting women, then this is an ideal opportunity for you. The role will be based full-time at our new centre in Easton Business Centre, Bristol. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support.
To apply, please submit a CV and answer the following questions via our portal by 9am on Monday 28th September 2026.
1.Why do you want to work for Smart Works Bristol? (max 200 words)
2.Based on your traits and skillsets, what impact do you think you could have in this role? (max 200 words)
3. Our clients can be nervous or lacking in confidence when they visit us. How would you help someone feel welcome and comfortable? (max 200 words)
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.



The client requests no contact from agencies or media sales.
The role
At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.
Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered.
The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
Applicants in England and Wales: DBS Code of Practice
Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Programmes and Partnerships Coordinator
We are seeking an experienced programme professional to support effective partnerships and projects that improve animal welfare across Ethiopia.
Salary: £31,425 per annum
Location: The role is based in Sidmouth and offers hybrid working, with attendance currently anticipated to be one or two days each month. The normal working pattern is Monday to Friday, 8.30am to 4.30pm.
Hours: Full-time, 35 hours per week
Contract: Fixed-term for 18 months
Closing date: Monday 28 September 2026
About the role
You will join an international programmes and partnerships team, supporting the successful coordination, monitoring and development of projects in Ethiopia.
Working closely with the Regional Programmes and Partnerships Advisor for Africa, you will help ensure that partnerships have the capacity, resources and support required to deliver positive and sustainable outcomes for animal welfare.
Key responsibilities include:
About you
You will have significant experience of working in Ethiopia within international development, animal welfare or a closely related sector.
You will also have:
Benefits include:
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
Other roles you may have experience of could include: Programme Coordinator, International Programmes Coordinator, Partnerships Coordinator, Project Coordinator, International Development Coordinator, Grants Coordinator, Programme Officer, Partnerships Officer or Monitoring and Evaluation Coordinator.
Please note this role is advertised by the recruitment agency acting for the client, NFP People. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Great marketing connects organisational priorities with the people we need to reach. This 9-month maternity-cover role will lead integrated campaigns and high-quality content that build awareness, strengthen trust and support the impact of Southern Hospice Group across our communities.
You will take ownership of campaign planning and delivery across digital, print, events and media, translating priorities from Fundraising, Retail, Clinical Services, the People Team and Corporate Partnerships into audience-led marketing activity. You will balance planned campaigns with emerging organisational needs, making clear choices about where time and resource will have the greatest impact.
Alongside campaign leadership, you will help shape editorial and content planning, developing compelling, accessible content that communicates our impact and supports engagement. You will work closely with Brand, Digital and Creative colleagues to ensure campaigns are joined up, consistent and effective across channels.
You will be a trusted marketing partner to senior and operational stakeholders, using insight and performance data to improve activity and provide clear recommendations. You will also provide day-to-day leadership, coaching and direction to Marketing and Communications Officers and apprentices.
This is a fixed-term role where pace matters. Success will mean quickly building strong relationships, maintaining continuity through maternity cover and delivering measurable campaigns without losing quality, brand discipline or audience focus.
You'll be
You do not need to come from a hospice or charity background. What matters is that you can bring relevant expertise, understand the responsibility attached to our work and use your skills to deliver meaningful, measurable impact.
The client requests no contact from agencies or media sales.
Corporate Partnerships Officer
Salary: £32,000 - £33,268 per annum
Contract: Permanent
Hours: 35 hours per week. Flexibility in working pattern, in agreement with line manager
Based: Any BBOWT Office with travel to other sites as required. Hybrid working available.
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
The Corporate Partnerships Officer will help nature recover by building strong relationships with businesses, creating engaging experiences for corporate supporters, and generating vital income to support local wildlife and wild places.
What you’ll be doing
What we’re looking for
For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive
The closing time and date for applications is 11.59pm on Sunday 4th October 2026.
Interviews will take place Monday 12th October 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. You will be able to contact us if there are any reasonable adjustments we can provide during the recruitment process.
Whilst we appreciate ChatGPT and other AI platforms can answer these questions, we know what they have to say (and generally the answer they generate isn't great). We want to hear your perspective written in your own words. If it is clear that any of your answers are not your own work, we reserve the right to reject your application on that basis.
We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.
No agencies please.
We are looking for an Events & Community Manager to be responsible for leading the events and community functions for an incredible local hospice, and the strategic aim of working with the wider organisation and local communities to deliver income growth within these areas of fundraising.
This is a hybrid working Essex based role.
The Charity:
A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness.
You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment.
The Role:
Oversee and grow the existing Hospice Events & Community Programme whilst looking for opportunities for growth whilst seeking new innovative ways to garner income.
Be responsible for the management of income and expenditure budgets for your area of responsibility.
Develop donor journeys for the event & community supporters, working with the wider directorate to ensure first class stewardship is delivered and communication is appropriate and effective.
Manage and develop the Events and Challenges Lead, Events Lead and x2 Borough Leads ensuring they are on track with work plans and working across the team to deliver excellent results.
The Candidate:
Experience of managing successful fundraising events or similar public-facing projects.
Experience of leading, developing and motivating teams.
Strong budget management and financial planning skills.
A collaborative and proactive approach, with the ability to inspire supporters, volunteers and colleagues.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Here at the IOP we are looking for an Interim People & Talent Partner to support a secondment period until May 2027 to support us in our mission.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ in the UK policy to make working at the IOP as flexible as possible. This is complemented with competitive salaries, professional development opportunities and generous benefits.
Our comprehensive benefits package including:
The Role
We are seeking an experienced Recruitment and Payroll professional with a strong understanding of UK employment law, payroll legislation, statutory requirements, and HR best practice. The successful candidate will have proven experience managing end to end recruitment and payroll processes, always ensuring compliance and accuracy. A sound knowledge of HR systems, particularly iTrent, payroll administration, employee lifecycle processes, and current employment legislation is essential.
The ideal candidate will be highly organised, resilient, and dependable, with the ability to manage competing priorities within a small team. They will have experience working both independently and collaboratively, demonstrating excellent attention to detail and a proactive approach to problem-solving.
Strong interpersonal and communication skills are essential for this role, along with the ability to build effective relationships at all levels of the organisation. The postholder will be confident in providing guidance and advice on recruitment, payroll, and employee relations matters, ensuring decisions are legally compliant and aligned with organisational policies and procedures.
What will I be doing?
Who will I work with?
Ideally, your skills include:
Essential Criteria
Desirable
Application
Alongside your CV, please ensure you include a brief cover letter outlining how you meet the person specification, including details of your experience in payroll processing and recruitment.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard.
You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organization we meet in person once a quarter at our Head Office in Kings Cross, London and once a quarter within the People & Operations Department alongisde team meetings as apporiate.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. There’s never been a better time to join us, watch our film to find out more about the difference we make.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Turn compelling ideas into vital funding for hospice care.
We are looking for an experienced and motivated Trusts & Grants Manager to grow sustainable income from trusts, foundations, grant-making bodies and statutory funders. Reporting to the Head of Philanthropy, you will build a strong funding pipeline, create persuasive applications and develop trusted relationships that help local people and their families living with life-limiting illness.
What you’ll do
About you
You will bring proven trusts and foundations fundraising experience, excellent written communication and strong relationship-management skills. Highly organised and collaborative, you will be comfortable balancing multiple deadlines, using insight to shape priorities and representing the Hospice professionally. Experience of CRM systems is essential; knowledge of Donorfy, volunteer management or hospice fundraising would be an advantage.
Why join us?
Join a compassionate, ambitious organisation where your expertise will directly support high-quality hospice care. We offer a generous holiday allowance, pension options, free on-site parking, flexible working opportunities where appropriate, staff discounts and access to learning and development.
Ready to make a measurable difference?
Apply with details of how your experience, skills and approach match the requirements of the role.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
We're looking for a compassionate and resilient Waking Night Support Worker to join our Young People service located in Islington. No experience or personal care required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Our benefits include:
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Islington Young People's Assessment Centre is a 24-hour staffed supported housing service that provides accommodation and support for young people leaving care, unaccompanied asylum-seeking children, young people experiencing homelessness, and those at risk of homelessness.
As a Night Support Worker, you will play a vital role in creating a safe, supportive and welcoming environment throughout the night, ensuring young people feel secure, respected and supported. You will help maintain the smooth running of the service, respond to welfare needs, and work collaboratively with the wider team to support young people to achieve positive outcomes and move towards greater independence.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
What you'll bring:
Essential
Desirable
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
The Role
Policy Development Lead
We are looking for a Policy Development Lead to provide strategic leadership, coordination and expertise in proactive policy development across NDCS. This exciting new role will help us think beyond immediate policy activity, identify where system change is needed, and develop longer-term policy positions that are informed by evidence, specialist insight, lived experience and external practice.
The role will initially focus on Education, while retaining the flexibility to support wider policy development across areas such as early years, social care, health, benefits, sign language and other emerging priorities. Working closely with Platform Leads, Policy and Nation Leads, and colleagues across the organisation, you will help ensure NDCS develops strong, evidence-based policy positions that create meaningful change for deaf children and their families.
What you'll do
What you'll need
What you'll get
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements for the role.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WHO WE ARE
We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, helping children get a good night's sleep, and the chance to thrive at school.
In our eight years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 18,000 bed bundles to children to date!
WHO WE ARE LOOKING FOR
Zarach is well established in West Yorkshire and Doncaster. We are now continuing to grow across the Yorkshire region, with a launch in Hull, Bridlington and Goole in October. We are looking to recruit a Family Engagement Officer to join our dedicated Yorkshire team. This is a unique opportunity to play a key part in the growth and development of our vital service as we expand into the East Riding.
As our ideal candidate you will be happy to travel in and around Hull and the East Riding. You will be able to travel regularly to meet with the team and conduct home visits across the region. You will also need to be able to attend our Leeds Warehouse, or other areas in Yorkshire when required. You will be confident to work autonomously in your area while being supported remotely by a wider regional team.
You will be someone who has good experience of the broad range of day-to-day case management, working with external partners, volunteer support, and administrative activities that working in a dynamic charity brings, and someone who enjoys the busyness and variety of this. While not essential, as training will be provided, experience working alongside schools will help you hit the ground running as you build relationships and support local families.
Alongside your family support and engagement-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.
Ideally, you’ll have experience of working with vulnerable families and managing volunteers in the charity sector, due to some of the specialties that come with this, such as safeguarding and partnership working. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date.
WHAT WE OFFER
To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media.
Please note that we may close this vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your CV and cover letter as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Registered Manager (Support & Care Coordinator), L’Arche Ipswich
ABOUT THE ROLE
Hours of work: 37.5 hours per week
Salary: £38,870.89 per annum
Place of work: L'Arche Ipswich
Reports to: Community Leader/Director, L’Arche Ipswich
Contract type: Permanent, full-time
Closing date: Monday, 12th October, at 9 am
Discover what makes L’Arche a rewarding place to work – explore our employee benefits here.
Main purpose of the role
We are looking for a passionate, caring and proactive Registered Manager who will be responsible for the day-to-day management of a high-quality, person-centred care and support service for adults with learning disabilities.
The right candidate will lead a supportive team of two House Leaders, working across two locations, and will support the Community Leader in enabling the Community to grow and flourish while ensuring our care and support is not only consistent with CQC requirements but also with the values of L’Arche.
ESSENTIAL CRITERIA:
You may have held these job titles in the past: Support & Care Coordinator, Registered Manager, Service Manager, Deputy Registered Manager, Deputy Care Manager, Assistant Service Manager, Senior Service Manager, Head of Care, Senior Operations Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead.
You can find more details about L'Arche Ipswich here.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date for applications is Monday, 12th October, at 9 am.
However, we encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
Our inclusive communities challenge people to think differently about disability
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Programme Manager, you’ll own and drive the planning, governance and delivery of major cross charity fundraising appeals, including a significant capital appeal that forms a key part of the Charities’ long term fundraising ambitions.
The Programme Manager is accountable for the effective governance and delivery of these programmes across multiple teams within the Charities Directorate, ensuring that priorities are clear, dependencies are actively managed, risks are addressed, decisions are made at the right level, and programmes are ready to deliver key milestones and intended outcomes.
You will ensure programmes are underpinned by:
Acting as a key interface between the Charity and the Trust, you will build trusted relationships with senior stakeholders, influence and challenge where appropriate, align competing priorities and ensure critical dependencies are actively managed. You will use judgement to identify when issues require escalation, intervention or senior decision-making.
You will provide leadership across programme governance and performance, chairing senior cross functional forums and ensuring that decisions, actions and accountabilities are clear and followed through. You will intervene where necessary to resolve delivery challenges, challenge unrealistic assumptions or plans, and protect programme outcomes.
Beyond immediate appeal delivery, the Programme Manager leads horizon scanning to identify opportunities that leverage appeal success for sustainable fundraising growth, working with teams like Supporter Experience to embed donor retention and long-term income strategies into our work.
The Programme Manager will be an experienced programme leader who can take accountability for complex, multi-stakeholder programmes; bring clarity and structure to ambiguity; influence senior stakeholders and cross-functional teams; and exercise sound judgement to resolve challenges, manage competing priorities and protect programme outcomes.
As part of a small Strategy, Planning & Innovation team, the Programme Manager will also champion project management best practice across the directorate, building the tools, capability and ways of working that enable consistent high-quality delivery.
Key Responsibilities
Programme and project Leadership (approx. 40% of role)
Management of stakeholders and interdependencies (approx. 40% of role)
Project management best practice (approx. 20% of role)
Work environment The post holder should expect to:
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes
Knowledge, experience and qualifications
Benefits
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 21 November 2026 to 22 March 2027
Reporting to: Service Manager – Night Shelters
Shifts available:
· 5:00pm to 10:00pm
Pay: £19.90 per hour
Job Purpose
As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April.
You’ll work alongside Overnight Project Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour.
You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity.
This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish.
Job Description
As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Project Workers and volunteers, setting the tone for the night and making sure everything runs to plan.
Your main responsibilities will include:
· Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported.
· Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night.
· Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have.
· Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful.
· Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed.
· Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided.
· Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times.
· Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift.
· Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need.
· Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking.
· Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information.
· Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work.
· Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested.
· Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required.
· Supervision meetings – Take part in regular supervision meetings with the Service Manager.
· Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly.
Person Specification
Essential:
· A valid manual driving licence and be willing to drive the Glass Door van.
· Experience working with people experiencing homelessness or other vulnerable groups.
· A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
· he ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach.
· Confidence in handling challenging behaviour calmly and respectfully.
· Strong written and verbal communications skills.
· The ability to carry out manual handling tasks, such as moving supplies and equipment.
Desirable:
· The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
· A lived experience of homelessness.
· An understanding of, and commitment to, trauma-informed care.
· Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
· Employment is subject to a satisfactory enhanced DBS check for adults.
· You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
· A commitment to equality, diversity, and inclusion in all aspects of your work.