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The Charity Administrator is the first point of contact at War Memorials Trust for membership, fundraising and finance enquiries.  The successful candidate should be able to support those seeking advice and information through excellent customer service skills. They will demonstrate they are a team player and that they recognise the importance of assisting colleagues. They should have strong administration skills and enjoy the challenge of managing a varied workload as this role covers elements which in larger organisations would be separate roles or even departments e.g. finance, supporter care, trust and foundation appeals. This reflects the financial constraints of working in a small charity but also offers the Charity Administrator more opportunities to improve their skills and broaden their experiences as they can get involved in all aspects of our work.  

Many aspects of the role have established processes to ensure they operate smoothly. An effective Charity Administrator will enjoy working in a structured way but have the confidence to adapt and improve the processes when needed. The role is an opportunity to gain a broad understanding of different aspects of the charity, conservation and heritage sectors with previous Administrators now working in different roles at War Memorials Trust whilst others have moved on to other heritage bodies, museums, political groups or for training or livery companies. London staff are based in a shared office space alongside “design professionals, charities and special interest groups” offering an opportunity to meet others in the sector and attend events.

The post may suit a graduate, or someone with equivalent experience, who has an interest in the charity or heritage sectors. The post is full-time and based in the London office but with the opportunity for some home working as the charity supports hybrid working. It is likely three days a week will be spent in the office to deal with post, banking and helping to digitise the paper archive. The charity also has Office Volunteers who support aspects of that work and the Charity Administrator will help manage their activities.

The salary offered is at the London Real Living Wage starting at £26,936 per annum for a 35 hours a week full-time role. The contract is initially for 2 years with the potential for it to be extended. There is no fixed starting date so this will be discussed with a successful candidate but the charity is keen to get the right person in post as soon as possible.

War Memorials Trust is committed to equal opportunities and welcomes applications from all sections of the community.

To ensure a fair and inclusive recruitment process it is not permitted to use AI or automated tools at application or interview. You can use software, tools or formats to support you if you have a disability and require these to complete your application.

To apply you should visit the vacancies page on our website via the 'Redirect to recruiter' button and read the Job Description and Person Specification. If you are interested you will need to submit a CV along with a Covering Letter outlining how you meet the Person Specification (no more than 2 sides of A4) as well as including the Equal Opportunities Form. These can be sent by email or by post with contact details available on our website.

Closing date: Wednesday 28th October 2026 at 10am

Interviews: are expected to be held the week commencing 9th November. It is anticipated they will be held in our Farringdon office with some of the panel online and others present in-person.