Head of communication jobs

About the role:

A safe, well maintained room can be the foundation someone needs to begin rebuilding their life. As a Maintenance Operative, you’ll make sure our supported accommodation across London provides the safe, dignified and welcoming environment every client deserves.

This is a hands on, multi skilled maintenance role focused on minor repairs and property improvements rather than specialist or technically qualified trade work. Travelling between different services across London, you’ll complete jobs such as painting and decorating, repairing walls and fixtures, basic carpentry, minor plumbing, tiling and preparing empty rooms so they can be offered safely and quickly to someone who needs a home.

You’ll plan and manage a varied workload, respond to urgent health and safety concerns and identify problems before they become more serious. You’ll also inspect rooms and communal areas, record completed work clearly, arrange materials and flag any repairs that need to be passed to a qualified contractor. At times, you may check completed contractor work and provide feedback where standards have not been met.

Our accommodation is home to people who have experienced homelessness, mental ill health and other forms of multiple disadvantage. Some services are larger, hostel-style buildings, while others are smaller residential properties. You’ll often be working in occupied environments and may meet clients while completing repairs, so you’ll need to be comfortable working respectfully around people who may be distressed or experiencing a difficult time. You won’t be expected to provide support or manage challenging situations alone, and service colleagues will be available to help.

You’ll join a growing Maintenance Team that shares knowledge, works collaboratively and takes pride in getting the details right. With plenty of variety and autonomy, this is an opportunity to develop your practical skills while seeing the direct difference your work makes to the buildings we manage and the people who call them home.

About you:

• You have practical experience completing minor repairs, including painting and decorating, basic plumbing, carpentry and tiling.
• You can work safely and independently, while recognising when a specialist contractor is needed.
• You’re organised, reliable and able to manage jobs across multiple sites.
• You’re comfortable working respectfully in occupied supported accommodation where clients may be present.
• You take pride in delivering good-quality work that helps create safe and dignified homes.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications will be reviewed, and candidates invited for in person interviews at our head office in Kings Cross, as they are received. Therefore please submit your application as soon as possible to be considered, we reserve the right to close the advert as soon as a suitable candidate is identified. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Salary:                     £27,788 – 28,519 pro-rata part-time 2.5 days a week
Location:                 London
Team:                      Membership
Line Manager:         Head of Membership, matrix management Member Engagement Adviser
Hours:                     2.5 days a week
Contract:                 Fixed term contract, 12 months
Grade:                     5
Safeguarding:         Basic / Standard

The Vacancy

The Membership Operations Officer will provide part-time business-as-usual support to the Membership team, helping the team run smoothly, respond quickly to member and internal enquiries, and maintain clear, accurate and accessible membership information.

The role will support the day-to-day operations of the membership function, with a particular focus on digital and knowledge management, membership inbox coordination, enquiry triage and timely follow-up. Working closely with the Head of Membership, Member Engagement Advisers and colleagues across Start Network, the postholder will help ensure membership systems, records, communications and operational processes are well organised, responsive and useful to staff, members and hubs.

KEY ACCOUNTABILITIES

Digital and knowledge management support (40%)

● Maintain organised, accurate and accessible membership information across internal systems, including Box, SharePoint and Salesforce.

● Support colleagues across teams to access up-to-date member information, documents and tools that enable consistent member engagement.

● Support the development and maintenance of digital platforms that improve member engagement, communications and access to shared resources.

● Coordinate with Communications and relevant hubs to keep membership messaging, website updates and new member announcements accurate and timely.

● Administer member data in Salesforce, ensuring records are accurate, current and appropriately reflected in membership outputs and digital channels.

● Support membership communications, including newsletters and mailing lists, by collating content, maintaining contact data and monitoring engagement insights.

Membership inbox, coordination and administration (40%)

● Monitor the Membership inbox regularly, ensuring enquiries are acknowledged, triaged and directed to the right person or team in a timely and responsive way.

● Act as the first point of coordination for routine member enquiries, tracking actions and ensuring follow-up is completed or escalated where needed.

● Support day-to-day Membership team coordination, including scheduling meetings, preparing papers, maintaining action logs and keeping shared documents up to date.

● Work with the Membership team, especially the Membership Knowledge Management to support routine membership processes, including annual invoicing and tracking of membership contributions.

● Coordinate follow-up on member queries, issues and engagement activities, ensuring clear ownership, deadlines and records of agreed actions.

● Provide flexible operational and administrative support to the Membership team as priorities shift across the year.

Membership engagement support (20%)

● Support Member Engagement Advisers with practical coordination for member engagement activities, including inductions, meetings, hub-related processes and member follow-up.

● Coordinate with teams across Start Network on routine member engagement activities, ensuring relevant information is captured, shared and followed up.

PERSON PROFILE

Key competencies

● Administration and management

● Adaptability/flexibility

● Attention to detail

● Creative thinking

● Cooperation and collaboration

Essential skills and experience

● Excellent written and verbal communication skills, with the ability to respond clearly, tactfully and professionally to enquiries from members and colleagues.

● Experience using CRM, knowledge management or shared information systems, such as Salesforce, SharePoint, Box or equivalent platforms.

● Strong organisational skills, with the ability to manage inboxes, track actions, prioritise tasks and follow through reliably in a part-time role.

● Proven experience providing administrative, coordination or operational support in a busy team environment.

● Strong IT skills, particularly Microsoft Outlook, Excel, Word and PowerPoint, with confidence maintaining accurate records and shared files.

Desirable skills and experience

● Experience working in a membership organisation, network or multi-stakeholder environment.

● Working knowledge of French and/or Spanish.

● Experience of working in the development, peacebuilding or humanitarian sector.

The Company

Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.

Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.

We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.

Join Rays of Sunshine at an exciting stage of growth and help create unforgettable supporter experiences that bring joy and hope to seriously ill children.

We’re looking for an organised, proactive and people-focused Public Fundraising Executive (Community & Challenge Events) to join our ambitious Fundraising team and help support, develop and grow our Challenge Events programme, alongside delivering Community Fundraising activity.

This is a brilliant opportunity for someone who loves working with people, enjoys making things happen and wants to see the direct impact of their work.

With an initial focus on our expanded London Marathon programme, you’ll help recruit, onboard and support runners and challenge event participants, ensuring they feel motivated, informed and part of Team Sunshine throughout their fundraising journey.

You’ll also support the development and delivery of our wider Challenge Events portfolio, helping us strengthen existing events, explore new opportunities and grow participation and income across a varied programme of third-party and supporter-led events. You’ll work closely with colleagues and supporters to ensure each event is well planned, well promoted and delivers a brilliant experience from sign-up through to event day and beyond.

Alongside this, you’ll support our wider Community Fundraising programme, building relationships with individuals, wish families, schools, groups and local organisations, and helping them make the most of their fundraising.

You’ll play a hands-on role in:

• supporting, developing and growing our Challenge Events programme
• delivering outstanding supporter care and stewardship
• recruiting and supporting challenge event participants
• helping plan and deliver the London Marathon and other events
• building strong relationships with community fundraisers
• coordinating communications, materials, volunteers and event activity
• monitoring fundraising progress and helping supporters achieve their goals
• keeping supporter, event and income records accurate and up to date
• identifying opportunities for supporters to stay involved with Rays of Sunshine

We’re looking for someone with experience in fundraising, events, supporter care, community engagement, customer service or another people-focused role.

You’ll be highly organised, confident communicating with a wide range of people and comfortable managing multiple priorities. Most importantly, you’ll genuinely care about giving supporters a fantastic experience and helping them feel connected to the difference their fundraising makes.

Experience in Community or Challenge Events fundraising, particularly the London Marathon or another large-scale event, would be an advantage.

Why join Rays of Sunshine?

Rays of Sunshine exists to brighten the lives of seriously ill children and young people across the UK through our Sunshine in Hospitals programme, life-changing wishes and Wish Community.

We’re also incredibly proud to have been recognised as one of The Sunday Times Best Places to Work 2026.

Our latest employee survey found:

• 100% of colleagues are proud to work for Rays of Sunshine
• 99% say they do something worthwhile through their role
• 96% overall employee engagement
• 98% would recommend Rays of Sunshine as a great place to work

You’ll be joining a supportive, positive and values-led team where kindness, connection, empowerment, integrity and joy are at the heart of everything we do.

We are looking for a person with an understanding of working with a values-driven team of people, in the charity or not-for-profit sector.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation in effective ways of working, whilst freeing up senior leaders and spokespeople to undertake influencing, communication, partnership development and fundraising activities.

The Operations and People Manager will help Sustain function effectively as an organisation and be a great place to work. This is a senior, trusted role working closely with the Chief Executive, Senior Leadership Team (SLT), Senior Management Team (SMT), line managers and Trustees to strengthen our people, operational and governance systems.

The post-holder will lead practical improvements in HR, people processes, line management standards, staff development, onboarding, offboarding, organisational culture and compliance. They will combine sound judgement, strong systems thinking and a people-centred approach, helping Sustain keep processes clear, proportionate and well-managed, while supporting colleagues to focus on effective delivery.

The mission of the Sustain alliance is to catalyse systemic change in the UK’s food and farming system – securing a healthy, fair, and sustainable future for all people, nature and a stable climate. Working in collaboration with our alliance members and others, we run a range of advocacy work, projects and campaigns to achieve permanent changes in policy and practice; and to engage more people, organisations and communities in being food system change-makers.

As with all senior roles at Sustain, the person appointed to this role will work mainly at the Sustain office in London during their probationary period, and thereafter at least half of working hours at our office, whilst benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and well-being benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Role and responsibilities
•Strengthen Sustain’s people, HR, operational and governance systems so that the charity works effectively, fairly and well.
•Help Sustain be a great place to work, with clear standards, supportive line management, good staff development and a positive, inclusive culture.
•Lead on high standards and practical improvements in recruitment; induction; probation; appraisals; people and HR processes; line management skills, knowledge and tools; staff consultation; and organisational policies and practices.
•Support senior leaders, line managers and Trustees with clear advice, reliable processes, good records and proportionate and effective risk management.
•Develop and maintain systems that are simple, useful and appropriate for Sustain’s size, values, resources and legal responsibilities
 

Tasks and responsibilities:

Organisational operations and systems
•Lead on managing and developing the charity’s operational activities.
•Ensure that senior management actions that support operational effectiveness are managed and carried out in a timely way, via an accessible and accountable process.
•Lead and/or participate in a range of internal groups that support operational effectiveness.
•Support the Chief Executive, Senior Leadership Team (SLT) and other relevant staff with governance matters, including:
oReporting to the Council of Trustees on operational and people matters;
oPerformance of the ‘Company Secretary’ role on behalf of Trustees;
oTrustee recruitment, induction and management of necessary information and processes;
oAppropriate compliance with the Charity Governance Code.
•Working with the Chief Executive and Chair of the Council of Trustees, help prepare and coordinate the agendas and the running of the quarterly board meeting and occasional (at least annual) staff and Trustees strategy day, as well as the Sustain AGM, Annual Report and Trustee elections (annual), as one of the key links in communication with and between Sustain’s Council of Trustees.
•Lead on development and implementation of one or more relevant chapter of Sustain’s Organisation Development Plan (ODP).

•Support the planning and running of events, working with Sustain team leads, partners, venues and contributors.
•Work with the Head of Finance, Head of Digital and Design and external suppliers to help ensure office, IT and operational arrangements are appropriate and support effective working.
 

People, HR and employment processes
•Lead development and implementation of HR processes, practical actions and transactions, using external HR and/or legal advisors for authoritative support and advice where needed.
•Lead on full lifecycle support for Sustain staff including:
oEffective and inclusive recruitment, onboarding and offboarding – implementing Sustain’s commitment to recruitment for diversity – working with SMT, finance and admin leads;
oCreating, grading, reviewing and updating job descriptions, working with line managers and the senior leadership team;
oManaging employment contract variances; funding precarity; end-of-contract and risk-of-redundancy processes, working with senior managers, line managers, affected employees and HR/legal advisors;
oCreating or supporting a range of opportunities for people from diverse backgrounds and identities to get involved.
•Act as first point of contact for HR queries, taking ownership of policies and process, culture and employee relations; informed by HR advice, consultation and annual staff survey, including overseeing an action plan to embed areas of good practice, and to pursue improvements in an accountable way.
•Regular review of job descriptions, grades, progression and staff benefits within Sustain to ensure we remain competitive within the sector.
•Provide or commission sector benchmarking data, analysis and recommendations to inform decision-making, using a methodology agreed with Trustee oversight, on matters such financial and non-financial staff benefits.
•Maintain and improve the Staff Handbook, Recruitment Handbook, and related policies, guidance, advice and other support.

Line management standards, learning and staff development
•Lead the development and implementation of clear, practical standards for line management at Sustain, working with SLT, SMT, the Line Managers Forum and external advisers where appropriate.

•Develop and oversee implementation of key processes such as annual appraisals, annual planning and objective-setting, and a suitable performance management process.
•Help ensure objective-setting, personal development and progression conversations are undertaken routinely, and that these and performance management are handled consistently, fairly and in line with Sustain’s values and legal responsibilities.
•Support line managers to run effective 1-to-1s, probation reviews, appraisals, workload conversations, development conversations, and difficult conversations where needed.
•Ensure suitable and sufficient ongoing learning opportunities and training for the staff team and the Line Managers group, driving the charity’s approach to consistent standards, personal development and career progression.
•Maintain and improve the Line Managers Handbook and related tools, templates and guidance.
Culture, EDI, staff voice and union liaison
•Manage and develop Sustain as a great place to work, with a working culture and practices that support effective delivery, as well as health, wellbeing and personal development.
•Serve as an active member of the Diversity Group, to implement and innovate on equity, diversity, inclusion and anti-racism, and to gather data to measure and report on impact and progress.
•Working with the CEO, provide a route for requests and suggestions from the Health and Wellbeing Group to be properly considered and actioned as appropriate.
•Develop and support ways for staff voices to be heard and influence policies, practices and organisational culture, and for staff to be able to raise ideas and concerns confidently and see actions taken as a result.
•Support structured staff consultation and union liaison processes, helping ensure they are well-organised, transparent, well-documented and conducted in line with Sustain's policies and recognition arrangements.

Governance, compliance and risk management
•Develop and update key resources, contributing to useful reference sets such as the Staff Handbook, Recruitment Handbook and Line Managers Handbook, including overseeing production, maintenance and updating of all policies, procedures and guidance relevant to operations and people.
•Ensure Sustain complies with all employment, health and safety, data protection, charity legislation and statutory guidance including filing at Companies House and maintaining organisational records with the Charity Commission, and managing the risk register and internal policies tracker.

•Ensure adherence to health, safety, diversity and safeguarding procedures in the office, in hybrid working and for events and activities; undertaking comprehensive risk assessments for events and activities; and ensuring appropriate risk mitigation, staff communication and updates to guidance.
Other
•Potential for this role to line-manage one or more member of staff, volunteer, paid intern and/or external consultant, offering 1-to-1 support for objective-setting, work delivery, coaching and pastoral matters.
•Any other reasonable tasks and duties, agreed with the Chief Executive, consistent with the nature and level of the role.

Person specification / What we’re looking for:

Qualifications and requirements
•Significant experience operating at a senior level in a people, HR, operations or an organisation development role, including responsibility for organisational systems and staff management. [E]
•Experience of working in a charity, not-for-profit, campaigning, membership, alliance or other values-led organisation. [D]
•Demonstrable commitment to the operations and people role through a relevant qualification, training or other continuing professional development (CPD). [D]
 

Experience
•Significant experience leading organisational, people or operational improvement and advising senior decision-makers. [E]
•Developing skills and learning plans, and commissioning and/or delivering learning opportunities including training, workshops, facilitation and/or coaching. [E]
•Managing employment contracts to improve employee information and job security, especially where funding is short-term and project-based, with insights into good practice. [D]
•Delivering training and/or guidance to improve people-related functions to be delivered by line managers. [D]
•Working in a unionised organisation. [D]
Skills, abilities and attitudes
•Confidence and experience to take a leadership role on operational and people matters, working with the Chief Executive, Trustees and senior managers. [E]
•Strong problem-solving skills, and negotiation skills and the ability and confidence to provide insightful and constructive proposals and advice. [E]
•Excellent project management skills. [E]
•Aptitude for managing financial information and budgets. [D]
•Ability to communicate clearly and sensitively in writing and verbally, including on complex, confidential or contentious matters. [E]
•Proficiency with computer software and records management. [E]

Knowledge
•Knowledge and experience of end-to-end management of staff team members and their development: recruitment, induction and probation; learning experiences, skills and training; personal and career development; performance management; support for health and wellbeing; and HR processes. [E]
•Sound knowledge of UK HR and employment rules and statutory guidance, and their implementation in good practice. [E]
•Knowledge of IT, online and practical systems for improving processes and efficiency. [D]
 

Attitudes and personal qualities
•Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines; whilst having the judgment to know when and who to consult before proceeding. [E]
•High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with individuals and a wider team. [E]
•Commitment and ability to work at our office in East London regularly. [E]
•Demonstrable commitment to equity, diversity, inclusion and racial justice. [E]
•Commitment to the mission and values of Sustain, and an interest in healthy and sustainable food and farming. [D]

Application closing date: Monday 14 September at 5pm (BST)

First stage interviews will take place (via Zoom) on: Wednesday 23 September 2026

Second stage interviews to take place in-person (London office) on: Wednesday 30 September 2026

Early applications are encouraged.

For any queries, please contact our recruitment team.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

About Reprieve

Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.

You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.

We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.

Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.

We collaborate closely with our independent partner organization Reprieve US.

About this role

The Finance Assistant plays a key role in supporting the Head of Finance to maintain the organisation’s financial health, ensuring the smooth and effective delivery of day-to-day finance operations.

The Finance Assistant will be line managed by the Head of Finance. They will also work closely with the Finance Officer, Chief Executive Officer, The Fundraising Team, notably the Database and Insight Officer, as well as the wider casework team, Fellows and consultants. They will lead on paying Fellows, consultants and other contractors, as well as suppliers.

They will support the reconciliation of Reprieve’s financial accounts and ensure that transactions recorded in Iplicit are accurately reflected in other organisational systems, investigating and resolving any discrepancies as required.

We are looking for someone who combines strong technical finance skills with a proactive and collaborative approach. You will be committed to Reprieve’s goals, highly organised and able to manage competing priorities while delivering accurate work to tight deadlines. You will be comfortable working with financial data, using systems such as Iplicit and Excel, and translating complex information into clear, practical messages for colleagues across the organisation. Strong written, verbal and interpersonal communication skills are essential, as is a willingness to undertake routine tasks that support the effective running of the finance function. A relevant accountancy qualification would be an advantage, but we welcome applications from candidates with equivalent experience.

Terms

This is a full-time role on a 12-month fixed term contract. The salary is £32,696, per annum, less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked at interview.

Reprieve is proud to have an open and transparent pay structure, governed by a 3:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds.

How to Apply

Please download the application form and job description from our website. Completed application forms should then be uploaded via the form on our website. Please note the new deadline of 23:59 BST on 24 August 2026.

Please note that cover letters, CVs and other documents cannot be considered for this role and should not be submitted.

The Project Delivery & Capability Manager plays a key role in enabling the successful delivery of the ARUK’s 10-year strategy through the development and embedding of an effective, scalable and proportionate Project Management Framework.

This is not a traditional project management role. We are looking for a collaborative delivery professional who can partner with colleagues across ARUK to help teams successfully deliver strategic projects, build organisational capability and embed effective ways of working. This role would suit someone who combines strong project management expertise with excellent relationship-building skills and is motivated by coaching, influencing and partnering with colleagues across an organisation. We are seeking a generalist who can work across diverse business functions, helping teams deliver strategic initiatives effectively, rather than a specialist focused on a single technical or operational discipline. 

Managing the Project Delivery team and with line management responsibility for the Senior Projects Officer, the post holder will help drive organisational project management maturity by acting as a trusted partner, advisor and expert for project and programme teams across the charity. Through coaching, consultation, training and hands-on partnering support, the role will help ensure major, cross-organisational strategic initiatives are set up for success and delivered effectively. 

Operating within an evolving hub-and-spoke model, the Project Delivery and Capability Manager will work closely with leaders of large, complex and strategically significant projects and programmes, providing expertise in areas such as planning, governance, stakeholder engagement, risk management, dependency management and benefits realisation. The role will also contribute to the continuous development of project management tools, standards, training and communities of practice that improve delivery capability across the organisation.

While the primary focus is on delivery enablement and capability building, the postholder may directly manage selected high-risk or high-complexity projects where additional project management expertise or capacity is required

Key Responsibilities:

Project Management Framework and Organisational Capability 

· In collaboration with the Head of Programme Management, lead the ongoing development, implementation and continuous improvement of the charity's Project Management Framework, ensuring it remains fit for purpose, proportionate and aligned to organisational priorities and ARUK’s impact-focused annual planning approach 

· Act as a centre of excellence for project management at ARUK, partnering with colleagues across the organisation to provide expert advice, guidance and challenge; use active listening, curiosity and adaptability to tailor support and drive successful delivery outcomes 

· Develop, maintain and promote project management standards, templates, guidance and other resources that support consistent and effective project delivery, providing colleagues with practical tools that support decision-making, reduce complexity, and improve outcomes 

· Design and deliver project management training, workshops and consultations, to increase project management capability and maturity across the organisation, empowering teams to successfully deliver projects in proportion to their scope, scale, and complexity 

· Partner with colleagues in the Organisational Development and Learning & Development team to ensure project management capability-building aligns with broader organisational development priorities 

· Monitor and evaluate the adoption of project management practices, identifying opportunities to improve project delivery effectiveness across the organisation 

· Oversee the maintenance and continuous development of project management resources, intranet content and self-service guidance materials 

Strategic Project and Programme Partnering 

· Proactively partner with leaders of large, complex and strategically important projects and programmes to strengthen delivery planning, governance and execution 

· Provide specialist support and challenge in areas including project set-up, governance, stakeholder management, risk management, dependency mapping, sequencing, phased delivery planning and project review 

· Facilitate effective coordination between interconnected projects and programmes, helping teams identify and manage cross-organisational dependencies, risks and impacts. 

· Support project and programme teams in establishing clear delivery plans, governance structures, decision-making routes and success measures 

· Build strong and collaborative relationships with project sponsors, senior stakeholders and delivery teams to foster a culture of accountability, learning and continuous improvement 

Line management and Team Development 

· Line manage the Senior Projects Officer, maintaining oversight of team resource and delegating work as appropriate to ensure continued opportunity to embed and further develop their skills and knowledge 

· Provide clear instruction and guidance to the Senior Projects Officer, and engage in coaching and goal-setting conversations, empowering them to succeed and develop in their role 

· Continuously seek opportunities to collaborate with colleagues in the Strategy & Governance Directorate, contributing to Directorate’s influence and success in partnering with the wider organisation 

Community of Practice and Continuous Improvement 

· Support the Head of Programme Management in the development and facilitation of ARUK’s Project Management Community of Practice, creating opportunities for collaboration, shared learning and peer support. 

· Encourage the adoption of common approaches, standards and tools across projects and programmes. 

· Capture, share and embed lessons learned and best practice from projects and programmes across the organisation. 

· Identify emerging trends, approaches and innovations in project and programme management and assess their relevance for adoption within the charity. 

· Promote a culture of continuous improvement and learning that strengthens organisational delivery capability. 

Selective Project Delivery 

· Lead selected high-risk, high-complexity or business-critical projects where project management support is required and capacity is available. 

· Establish and maintain effective project governance, plans, reporting, risk management and stakeholder engagement arrangements for assigned projects. 

· Ensure project outcomes, benefits and lessons learned are successfully transitioned into business-as-usual operations. 

Knowledge, skills and experience needed:

· Experience managing cross-organisational projects, including developing project plans,allocatingtasks, and managing risks, decisions, and changes. 

· Sound knowledge of project management methodologies (Waterfall, Agile), alongside evidence of successfully sharing this knowledge with colleagues via training, partnering, or other knowledge-sharing activities 

· Evidence developing, implementing or evolving project management frameworks, standards or governance approaches within a complex organisation, with a focus on effective delivery over restrictive processes 

· Experience of partnering with cross-organisational projects teams, and actively collaborating with colleagues on joint initiatives 

· Experience supporting organisational change, adoption, or implementation activities as part of project delivery

· Demonstrable ability to work with, influence, andadvisea variety of internal and external stakeholders at all levels 

· Working knowledge of project management tools, such as Excel, Smartsheet, MS Projects or similar 

· Project Management qualification (e.g. PRINCE2, APM), or evidence of equivalent project management learning or experience 

· Excellent communication and people management skills, with an ability to build relationships, trust, and inspire confidence and respect at all levels. 

· Strong teamplayer who can work both independently and collaboratively with internal and external stakeholders 

· Excellent planning and organisational skills, and the ability to manage a varied workload and reprioritise workin accordance withthe organisation’s needs 

· Excellent listening skills,demonstratingflexibility, curiosity, and an ability to learn 

· Demonstrates good negotiation and influencing skills 

· Demonstrates a proactive and pragmatic approach to investigating and solving problems, strives for continuous improvement andidentifiesways to deliver creative and innovative solutions 

· A good blend of strategic and analytical thinking; with an ability to see the bigger picture and makeappropriate recommendations 

· Ability to absorb and processnew informationquickly 

· Strong ethical standards anda high levelof personal integrity and empathy

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.

Salary: Circa £50,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 31st August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website,

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trialsthat slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

 Part Qualified/Qualified  Management Accountant (Remote, Islamic Charity)

The Opportunity

Civitas Recruitment are delighted to be supporting a national Muslim charitable foundation that enables Zakat giving and provides support to people in need across the UK.

This is an excellent opportunity for a proactive Management Accountant to join a values-led finance team and support the Head of Finance in delivering high-quality reporting, budgeting, forecasting and financial insight across the organisation.

Key Responsibilities include:

• Prepare monthly, quarterly and annual financial reports for internal and external stakeholders.
• Monitor financial performance, track KPIs and provide clear variance analysis against budget.
• Support annual budgeting, forecasting, financial modelling and scenario planning.
• Assist departments to understand and manage their budgets, providing clear financial insight to non-finance colleagues.
• Support compliance, statutory accounts, audit documentation and the development of financial policies and procedures.
• Own and maintain the contracts register, supporting procurement oversight, value for money assessment and supplier monitoring.

The Candidate

The ideal candidate will be a qualified or part-qualified accountant, such as ACCA or CIMA, with demonstrable experience of financial reporting to senior management and internal stakeholders.

You will bring strong attention to detail, excellent communication skills and the ability to explain financial information clearly to a diverse audience. You will be organised, proactive, adaptable and confident working independently and collaboratively across teams.

Experience of contracts management, procurement oversight or maintaining a supplier/contract register is essential. Knowledge of charity finance, governance or regulation would be desirable, as would experience with Microsoft Excel, Power BI and Microsoft Dynamics Business Central.

How to Apply

Please apply using the link or contact syed at Civitas Recruitment for a full JD and initial discussion.

Applications close  on the 30th August 2026.

We are hiring a Global Marketing Manager to take incredibly powerful, true stories from the Persecuted Church and turn them into world-class campaigns and marketing assets that fundraising offices around the world can use to grow.

Join a global ministry and use your marketing expertise to amplify the voices of persecuted Christians and bring the stories of the Persecuted Church to life for audiences around the world. You will shape campaigns that inspire prayer, advocacy and support, influence a worldwide network across cultures, and lead marketing at a global level.

WHAT THE GLOBAL MARKETING MANAGER ROLE INVOLVES

• Leading the development and delivery of core fundraising and marketing resources – social media, web, email, film, magazine, direct mail appeals, major donor proposals, and church and volunteer resources – providing creative direction, project management and quality assurance throughout.

• Overseeing the creative concept development process for global fundraising and marketing campaigns, providing strategic input and creative direction.

• Line managing a team of two Marketing Project Managers, and building relationships with marketing and communications leads across our 25 global offices.

• Managing corporate brand guidelines and giving guidance to our fundraising offices and international specialists on brand execution.

• Managing the marketing budget, monitoring expenditure and ensuring cost-effective delivery of marketing activities.

• Planning and managing the end-to-end delivery of marketing projects, including schedules, creative briefs and stakeholder engagement, and evaluating performance through usage and campaign response data

• Staying at the forefront of strategic brand and marketing thinking, and bringing best practice in from the wider charity sector.

• Supporting new markets development, with a particular focus on effective digital communications, plus ad-hoc support for major donor relationships.

WHAT YOU WILL BRING

• Significant experience in integrated marketing communications environment; a charity background is highly desirable.
• A track record of delivering complex projects and programmes with significant outcomes, ideally in church or supporter engagement.
• Experience applying brand strategy, positioning and execution to grow engagement , and of working with agencies and freelance specialists. 
• Good working knowledge of Adobe Creative Suite (particularly InDesign , Photoshop and Premier Pro), with the ability to review and edit creative assets for quality and accuracy.
• Strong organisational skills, able to run multiple projects at once without losing quality or pace.
• A collaborative, cross -cultural communicator, equally comfortable leading a team and building relationships across a global network.
• You have excellent written and verbal English communication skills and can engage effectively with diverse audiences.
• A genuine, active Christian faith and a real passion for the persecuted church — this is not incidental to the role, it is central to it.

OUR OFFER

• Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a permanent, full -time position within a supportive, professional team. You will report to the Global Head of Marketing & Campaigns and line -manage two Marketing Project Managers. 
• The role is remote friendly and open to candidates worldwide. As you will work with colleagues across continents, being in a Central European time zone helps bridge Asia and the Americas, but it is not essential.
• Salary will depend on experience and location .

Spectra is looking for a Research and Community Development Coordinator to join our growing Sex Worker Support Service.

Spectra is a health and wellbeing not-for-profit with a strong LGBTQ+ heritage. We design and deliver programmes for people from marginalised communities, including LGBTQ+ communities, particularly trans and gender diverse communities, sex worker communities, young people, and people living with and affected by HIV. Our work includes sexual health programmes, HIV and STI testing and outreach, counselling, advocacy, peer support and mentoring. 

Our Sex Worker Support Service has grown significantly since it was formed in 2023, and we are now looking for someone who can support the next stage of its development through community engagement, partnership work, participatory research and shared learning.

About the role

This role will support the ongoing development of Spectra’s Sex Worker Support Service by working closely with the Head of Sex Worker Support Services and the wider team. The postholder will help develop collaborative working with community and grassroots organisations, experts by experience, statutory agencies and other stakeholders.

You will lead on developing projects that support cross-community development in the sex worker support sector across London. This will include building external partnerships, helping to develop training, and supporting Spectra to play a positive and useful role in the wider sector. 

The role will also involve recruiting for and facilitating community participatory research projects and focus groups, contributing to data analysis and report writing, and sharing learning with colleagues and external stakeholders. The postholder will also occasionally contribute to outreach sessions and community support training, to build a direct understanding of the needs of the sex workers we work with.

Key areas of work

In this role, you will:

• Support the development of collaborations with agencies, grassroots organisations, collectives and experts by experience.
• Assist with the production of peer-led needs assessments and reliable, usable data and research. 
• Facilitate regular community participatory groups with service users and share learning with colleagues. 
• Create and distribute a monthly newsletter to stakeholders.
• Coordinate training opportunities and awareness-raising sessions with external organisations, delivering training alongside the Head of Service and/or other colleagues.
• Assist with funding proposals and applications. 
• Contribute to monitoring, evaluation and reporting.
• Help create, review and monitor resources for service users. 
• Work with Spectra colleagues and external partners to increase community engagement and develop resources for service users.

About you

We are looking for someone who is organised, thoughtful and community-minded, with good communication skills and a strong commitment to the rights and wellbeing of people from marginalised backgrounds.

You will have lived experience of sex work or transactional sex, or substantial experience working in trusted, peer-led sex worker support settings. Spectra delivers this service using a peer-led model, and lived experience is considered essential to this role because it supports trust-building, meaningful engagement, culturally competent service delivery, and the development of services that reflect the needs and experiences of sex workers and people engaged in transactional sex. 

You will also bring experience of developing good working relationships with stakeholders while maintaining professional boundaries, and experience of community research projects, data analysis and report writing.

We would particularly welcome applications from people who have experience of direct work within sex work community projects, online or in-person group facilitation, and/or knowledge of community participatory research methods.

About Spectra

Spectra’s values shape how we work, how we support one another, and how we work with the communities we serve. Our values are grounded in lived experience and reflect our commitment to equity, care and collaboration. We aim to be inclusive, supportive, emotionally aware, accessible, anti-oppressive, lived experience-centred and community-driven. 

We strive to provide a strong and supportive working environment for our staff team, many of whom have lived experience and are from the communities we serve.

How to apply

To apply, please complete the application form and return it by Thursday 3 September at 9am.

Interviews will take place in person on Monday 14 September.

Role:Fundraising Executive / Junior Consultant

Reporting to:Head of Fundraising

Hours of Work:37.5 hours per week

Salary:£28,860

Closing Date:3 September 2026

Location:Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Application:CV and cover letter

ABOUT COMPTON 

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital, and legacy campaigns for charities and not-for-profit organisations. Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and ‘The Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions. 

ABOUT OUR CLIENT – ROYAL TRINITY HOSPICE, CLAPHAM 

Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 950,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends. Trinity is a key client for Compton, and we have a long record of success in generating income and sustainable growth across all income streams for the Hospice. The Compton team deliver transformative funding results allowing the hospice to deliver outstanding care to patients and their families.

ABOUT THE ROLE

The Fundraising Executives provide support to the wider Fundraising team assisting with all aspects of fundraising activity. Three Fundraising Executives are managed by the Head of Fundraising and support fundraising activity across 11 segments of income generation. The role provides an opportunity to gain a level of understanding and knowledge about each income stream and donor stewardship.

The Fundraising Executive is a varied role with involvement in each stage of fundraising activity, from research and planning to campaign or event delivery and then income processing and thanking of donors and supporters. The successful candidate will be passionate about learning about fundraising and how we as a team raise the vital funds needed to provide Trinity’s care for future patients and their loved ones. 

This is an entry level role that is a great opportunity for anyone who wants to learn about fundraising and make their first step in developing a fundraising career. 

The successful candidate will:

·Open mail and process cheques and donations to the fundraising database, ensuring donations are accurately recorded and thanked in a timely way.

·Support with email and written correspondence with donors and grant makers 

·Assist Fundraising Managers with research and administrative support.

·Join the team at fundraising events (at the hospice and in our community) raising the profile of the hospice and encouraging support (events include hospice events and external events such as London Marathon).

·Support our reach to fundraising audiences through social media and other channels.

·Work collaboratively with the Events Coordinator to provide logistical and practical assistance in the planning and hosting of our key fundraising events (including Summer Garden Party, Summer Solstice, Concert at the Hospice, Gala Dinner, Christmas Fair and Christmas Carol Concert and others).

·Maintain excellent internal relationships with the Communications team, as well as the Hospice clinical teams and other stakeholders.

·Support the wider Fundraising team providing support and participating in other duties where required. 

Experience, knowledge, skills, and characteristics

Required:

·Enthusiasm to learn about fundraising and contribute to the Compton team activity.

·Excellent written and oral communication skills.

·A friendly and confident demeanour and a desire to engage and communicate with people from all parts of the community.

·A proactive and results-driven attitude with the ability to adapt to changing circumstances and take initiative.

·A passion for fundraising and creating meaningful change – particularly at a local level.

·Basic computer skills and a working knowledge of general software packages (i.e. MS Office, Word, Excel).

·Availability to work onsite at least three days per week. 

Desired:

·Paid or voluntary fundraising experience plus a basic understanding of charitable giving.

·Some experience or understanding of hospice care.

·Excellent relationship skills, with the ability to engage sensitively with individuals. 

·Empathy and communication skills with emotional intelligence and an understanding of bereavement.

·An ability to communicate with a wide and varied group of supporters and colleagues. 

·Well-organised, and confident in planning and executing activities. 

·Able to manage time and prioritise workload effectively. 

·A responsive and flexible approach to stakeholder’s needs and enquiries. 

·Experience of using a database to manage supporters or clients and monitor income.

·Any experience in managing events; successfully promoting, acquiring participants, and achieving targets.

·Experience of writing engaging copy or communications.

·An interest in and desire to become a fundraising consultant at Compton and a career in fundraising consultancy.

Company benefits 

Annual leave 25 days plus bank holidays (rising with experience) 

Standard Life pension scheme with Company contributions starting at 3%

Life assurance paying a multiple of annual salary 

Discretionary performance bonus

Compton conferences, workshops and other learning and development opportunities 

Regular team socials

Employee Assistance Programme, offering free 24/7 support + counselling and advice

Potential to work across other Compton charity clients. 

Are you an experienced operational leader looking for the opportunity to help shape the future of a growing, ambitious and values-led charity?

Project 21 is looking for its first Chief Operating Officer to join us at an exciting point in our development, strengthening the organisation behind our services and helping us achieve even more for people with Down’s Syndrome and their families.

Project 21 is a growing charity providing opportunities, support and experiences for people with Down’s Syndrome across Suffolk, Essex and Cambridgeshire. Our work includes community-based learning, performing arts, residential trips, employment opportunities and family support, all underpinned by our belief that people with Down’s Syndrome should have every opportunity to belong, believe and achieve.

As Project 21 continues to grow, we are looking for an exceptional Chief Operating Officer (COO) to work alongside our CEO & Founder and provide strategic and operational leadership across the organisation.

This is a newly created role and a genuine opportunity to help shape the next chapter of Project 21.

The COO will lead our day-to-day organisational operations, providing oversight across people, services, finance, systems, governance, compliance and organisational development. You will lead and support our Senior Leadership Team, strengthen systems and processes, develop leadership capability and ensure our growing organisation remains safe, effective, sustainable and true to its values.

Crucially, the role will create greater capacity for our CEO to focus on Project 21’s long-term future, including strategic partnerships, fundraising and our ambitious Big Build vision.

We are looking for someone who combines strong operational and organisational leadership with excellent people skills. You will be comfortable moving between strategy and delivery, developing senior leaders, making decisions, improving systems and bringing clarity to a busy and evolving organisation.

You do not necessarily need to have been a COO before. We are interested in experienced senior leaders who can demonstrate the skills, judgement and leadership capability required to step into an organisation-wide role. Experience within charities, social care, SEND, education or another people-focused organisation would be particularly valuable.

This is an office-based leadership role at our Clubhouse in Suffolk, reflecting the importance we place on visible, accessible leadership and being connected to our members, families and colleagues. The role will also involve travel across Project 21 locations and to external meetings.

What we’re looking for

We’d particularly love to hear from someone who:

• Is an experienced and confident senior leader
• Is an excellent people manager who enjoys developing others
• Can translate strategy into effective operational delivery
• Has experience of organisational growth and change
• Understands good governance, HR, finance, risk and compliance
• Can develop effective systems and improve organisational efficiency
• Is comfortable making decisions and taking accountability
• Can build strong relationships with colleagues, families, trustees and external partners
• Shares our commitment to inclusion and person-centred practice
• Is excited by the opportunity to help build something, rather than simply maintain what already exists

Above all, we are looking for someone who understands that strong operations are ultimately about people. Someone who can bring structure without unnecessary bureaucracy, accountability without losing warmth, and professional leadership while protecting the culture that makes Project 21 special.

Salary: £55,000–£60,000 per annum
Hours: 40 hours per week Mon-Fri, with occasional Saturday on-call hours
Location: Project 21 Clubhouse, Brightwell Barns, Suffolk

If you are excited by the opportunity to play a significant role in the future of an ambitious charity and help us build the organisational foundations for our next stage of growth, we would love to hear from you.

Advice Team Leader

Hours: Full-time 34.5 hours per week over 5 days

(this post may require some evening work for which flex is given)

Location: Hybrid working: minimum 40% of working time in the office in Yeadon.

(Mondays and Thursdays are mandatory office days, additional office days may be required to meet service needs)

Salary: £36,562.60 starting salary with pay progression opportunities

Contract: Permanent

DBS: An enhanced check will be required for this role 

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. 

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

We have a range of services covering the length and breadth of the UK, delivered with by our dedicated staff and volunteers. You’ll be stepping into the role of team leader becoming the driving force behind the day-to-day delivery of our award winning UK-wide helpline providing tailored support to people living with epilepsy!

The team provide support on a range of topics, from medication and wellbeing, driving to education/employment. They support people living with epilepsy themselves as well as parents and carers and they do that via multiple channels. You'll be at the forefront of touching lives and making a difference.

As part of our dynamic services department, your mission will be to:

• Lead and inspire a team empowering them to deliver exceptional support.
• Ensure that our services consistently meet the highest quality standards, leaving a positive impact on every individual we serve.
• Forge strong partnerships with stakeholders both internally and externally, ensuring our services resonate with diverse communities across the UK.
• Play a pivotal role in crafting innovative service proposals and supporting funding applications to bring our vision to life.

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts are required to work a minimum of 40% of their time at our office in Yeadon, Leeds. On average this is 2 days a week on Mondays and Thursdays, for full-time employees.

Because regular face-to-face collaboration is an important part of this role, applicants should be based within a reasonable commuting distance of our Yeadon office and be able to attend the office as required.

The expectation to collaborate in person is driven in part by your role and the activities you need to do, which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

About you?

We're seeking an exceptional individual who thrives on building relationships, including over the phone and online. A brilliant communicator, with a passion for supporting staff and volunteers. Someone who tackles challenges head-on with excellent problem-solving and decision-making skills.

As a crucial member of our team, flexibility is key. A skilled collaborator, who can embrace occasional evening work with enthusiasm.

What are we looking for in our ideal candidate?

Experience of managing person-centred services is a huge plus. Your interpersonal skills are second to none, you are able to work brilliantly with individuals from all walks of life. Managing staff and volunteers is where you shine, and you thrive in a fast-paced environment where adaptability is the name of the game.

Above all, you exude professionalism in everything you do. Your integrity, conscientiousness, self-motivation, and reliability set you apart as a true asset to our team.

If you're ready to take on a role where every day brings new challenges and opportunities to make a meaningful difference, join us on this rewarding journey!

Interested?

If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying visit the website for more details.

Closing Date: 14th September 2026 @ 9am

Informal Chat: Week commencing 21st September 2026

Interviews: Week commencing 5th October 2026

If you want to find out more about what it is like to work with us visit our jobs page and review our FAQs.

If you have a disability or long term health condition and feel that you would benefit from a reasonable adjustment as part of the process, please contact the team.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Individual Giving Executive

Up to £27,000 + excellent benefits

Leatherhead, Surrey

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for someone who is passionate about inspiring people to support our work with seriously ill children and their families. As an Individual Giving Executive, you will play a key role in growing and retaining our community of supporters, ensuring they feel valued and engaged.

About the role:

Reporting to the Individual Giving Manager, and working closely with external partners, the Individual Giving Executive will play a key role in growing and retaining our community of supporters, ensuring they feel valued and engaged. The post holder will contribute to the planning, delivery, and evaluation of fundraising campaigns across multiple channels, including direct mail, digital, and telemarketing.

This role offers an exciting opportunity to develop expertise in direct marketing and individual giving fundraising, working on a variety of campaigns designed to attract, retain, and inspire donors.

You will gain hands-on experience in supporter communications, project management, and data-driven fundraising, helping to shape effective appeals and engagement strategies. Your creativity and attention to detail will help ensure our messages reach the right people in the right way, building lasting relationships with supporters.

Why join us:

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
• A life assurance scheme for all employees which provides a death in service benefit of three times’ basic pay.
• Flexible working hours to balance home and working life.
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time).
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
• Time off in Lieu.
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
• Access to the Blue Light Card Scheme, and other rewards and discounts.
• Bike to work, season ticket loan and payroll giving schemes.
• A recommend a friend recruitment bonus scheme.
• Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack on our website.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please email your Cv to us via the link.

Interview dates: Interview dates to be confirmed

Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.

Please disclose in your covering letter if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.