Housing manager jobs
About Stoll:
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
The Role:
Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions.
The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency.
Key Responsibilities:
- Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
- Handle inbound and outbound telephone calls and respond to customer emails professionally and efficiently.
- Act as a single point of contact for residents, addressing enquiries at first contact wherever possible.
- Deliver a consistently high standard of customer service aligned to organisational values and service standards.
- Log responsive, urgent and emergency repairs accurately using our systems in line with our policies and procedures.
- Diagnose repair issues through effective questioning to ensure correct categorisation and prioritisation.
- Liaise with internal repairs teams and external contractors to schedule, amend or follow up appointments.
- Keep customers informed of progress and timescales and manage expectations appropriately.
- Respond to rent‑related queries including balances, payments, arrears and payment methods.
- Explain rent statements and charges in a clear, customer‑friendly manner.
- Signpost customers to relevant support services, including income advice or welfare support, where appropriate.
- Provide information on tenancy services, estate services and policies.
- Record, acknowledge and handle stage 1 complaints in line with our complaints policy.
- Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
- Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
- Provide administrative support for organisational related processes.
- Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
- Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
- Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery
Person specifications:
• Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.
• Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.
• Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.
• Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.
• Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.
• Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.
• Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.
• Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.
• Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.
• Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible.
Frontline Competencies
Working with Customers
• A focus on maximising the independence of our customers in all interventions
• A focus on always delivering a holistic service to Customers, focusing on the person as well as their situation
• The ability to regularly motivate and inspire Customers to improve their life situation
• The ability to deal with customers exhibiting challenging behaviour in a positive way
• An understanding of support issues, particularly relating to Veterans Communication
• The ability to communicate effectively with all Customers
Health and Safety
• An understanding of how to safeguard vulnerable adults and children
• The consistent application of appropriate boundaries when working with Customers
Other Duties
• Support the organisation: Carry out any other duties as required by The Tenancy Directorate
• Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently.
The client requests no contact from agencies or media sales.
PURPOSE OF POSITION
This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.
To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.
The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.
RESPONSIBILITIES & ACCOUNTABILITIES
Quality Assurance and Performance Oversight
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Lead the quality assurance function across support services
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Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions
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Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams
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Ensure quality standards are consistently applied across all services
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Monitor service delivery against contractual, regulatory, and organisational standards
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Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement
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Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes
Data Analysis and Insight
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Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data
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Translate datasets into meaningful insights to support informed decision-making
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Identify emerging trends, performance risks, and opportunities for service enhancement
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Produce executive summaries and reports for senior leadership teams and governance meetings
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Use data to drive continuous improvement and demonstrate service impact
Development of Support Practice
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Be responsible for developing person centred and trauma-informed practice standards for our support services
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Contributing to creating a Psychologically Informed Environment across the organisation
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Develop our reflective practice offer across all services
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Lead on the development and implementation of an accredited programme of independent living skills activities for our residents
Impact and Performance Management/Reporting
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To lead on impact and performance, providing leadership and line management to Impact Specialist
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Lead and facilitate regular KPI and performance review meetings with Frontline Management and services
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Challenge and support managers to understand performance outcomes and develop improvement plans
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Track progress against agreed targets and improvement actions
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Ensure accountability and ownership for quality and performance outcomes across services
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To maintain up to date project management and reporting records
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To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.
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To contribute to the updating of InForm to capture performance requirements
Practice Development and Workforce Support
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Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers
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Promote consistency of practice across all services
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Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews
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Develop resources and tools to support high-quality, person-centred service delivery
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Foster a culture of continuous learning, accountability, and quality improvement
Resident engagement and accountability
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To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities
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Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production
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Develop methods for gathering, analysing, and responding to resident feedback
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Ensure resident experiences and outcomes are reflected within quality assurance processes
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Provide leadership and management of Resident Engagement Specialist
General
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To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings
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To undertake such other duties within the competence of the post holder which may be required from time to time.
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
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Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.
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Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.
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Experience developing and implementing monitoring, evaluation and learning frameworks.
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Understanding of safeguarding and MARAC processes.
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Experience of reflecting critically upon own practice in order to improve the experience for service users
Skills, knowledge & Abilities
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Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.
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Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.
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Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.
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Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.
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Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.
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Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults
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Strong understanding of anti-discriminatory practice.
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Good case-management recording skills, ideally with experience of InForm.
Personal qualities
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Flexible and resilient
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Patient and pro-active
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Personable and energetic
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Self-motivated
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High attention to detail and accuracy
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Commitment to the values of compassion, collaboration, inclusion and growth
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
About Picker
Picker is an Oxford-based charity with an international reputation for measuring and improving patient, service user and staff experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.
About the role
The Research Manager is responsible for the programme management of the NHS Staff Survey Programme, providing leadership across all aspects of programme development, delivery and continuous improvement. The post holder is accountable for maintaining high standards of quality and customer service, ensuring the needs of NHS England and programme stakeholders are met.
This is an exciting opportunity to work at the centre of a high-profile national programme and help shape the future direction of staff experience measurement across the NHS.
Skills and experience
We are looking for someone with:
- Significant experience of applied quantitative research, including survey design, research methods, data analysis and reporting.
- Experience of managing complex research or survey programmes involving multiple stakeholders, competing priorities and tight deadlines.
- Strong leadership and project management skills, including planning resources, monitoring progress and driving successful delivery.
- Excellent communication and relationship-building skills, with experience of working effectively with clients, partners and external stakeholders.
- Strong analytical and numerical skills, with the ability to interpret and communicate findings clearly to a range of audiences.
- A degree (or equivalent professional experience) in a relevant discipline.
Experience of healthcare, social care or charity-sector research, alongside knowledge of software such as SPSS, Qualtrics or ClickUp, would be advantageous.
If you're passionate about using research to improve health and care services and are looking for an opportunity to lead high-profile national survey programmes, we'd love to hear from you.
The highest quality person centred care for all, always
The client requests no contact from agencies or media sales.
Job Advert: Philanthropy Manager
Contract: Full time, 12 month Fixed Term Contract
Salary: £40,517.92 - 47,377.25
Closing Date: 18th August 2026
Interviews will be held w/c: 1st September 2026
Centrepoint, the UK's leading youth homelessness charity, is looking for a Philanthropy Manager based in London to join our Fundraising Team.
About us
Centrepoint is the UK's leading youth homelessness charity. We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. We provide homeless young people with accommodation, mental health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
About the role
This is an exciting opportunity to join Centrepoint's ambitious and growing Philanthropy team at a pivotal time. Over recent years, our high value fundraising programme has delivered significant income growth, and we are now looking for an experienced fundraiser to help drive the next stage of our development.
As Philanthropy Manager, your primary focus will be on acquiring new major donors and building a strong pipeline of high-net-worth individuals capable of making transformational gifts. You'll identify, research and engage prospective supporters, developing meaningful relationships and compelling opportunities that inspire five and six-figure donations.
Working closely with the Senior Philanthropy Manager, you will help grow Centrepoint's major donor programme by securing new philanthropic income and developing long-term partnerships with supporters who share our ambition to end youth homelessness.
This is a highly externally-facing role, ideal for someone who enjoys networking, building relationships, making funding asks and creating opportunities that lead to major gifts. If you're motivated by securing new donors and generating impactful income, we'd love to hear from you.
What you will be doing
- Identify, research and engage high-net-worth individuals to build a strong pipeline of prospective major donors
- Develop and implement cultivation strategies that convert prospects into long-term philanthropic supporters
- Secure five and six-figure gifts from new and existing donors to achieve ambitious income targets
- Build and manage a portfolio of major donor prospects and supporters
- Develop compelling cases for support, tailored funding proposals and donor presentations
- Represent Centrepoint at networking events, cultivation events and donor meetings
- Work closely with service delivery colleagues to identify funding opportunities and communicate the impact of Centrepoint's work
- Collaborate with colleagues across Individual Giving, Trusts & Statutory, Corporate Partnerships and Events to identify and transition major donor prospects
- Maintain accurate prospect and donor records on Raiser's Edge and use data to inform fundraising activity
- Support the Senior Philanthropy Manager with pipeline management, forecasting, reporting and team planning
- Live Centrepoint's values, demonstrating Energy, Accountability, Focus, Integrity, Humility and Entrepreneurship
This role is offered on a hybrid basis, combining home working with a requirement to be in our London office (Aldgate East) for 5 days per fortnight.
What we're looking for
We are looking for a relationship-focused fundraiser with a strong track record of securing major gifts and generating new business.
You will have:
- Experience securing five-figure gifts, ideally from high-net-worth individuals
- Experience developing major donor pipelines and generating new business opportunities
- Knowledge and experience of the major donor fundraising cycle, from identification through to solicitation and stewardship
- Excellent relationship-building, networking and influencing skills
- Confidence in conducting face-to-face donor meetings and making funding asks
- Strong written communication skills, including experience producing high-quality funding proposals
- Excellent presentation and verbal communication skills
- Strong organisational skills and the ability to manage multiple priorities effectively
- Knowledge of fundraising compliance and best practice
- A commitment to equality, diversity and inclusion, and to Centrepoint's mission to end youth homelessness
Why join Centrepoint?
In return for your efforts, you'll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (covering a wide range of medical treatments including dental, optical and complementary therapies)
- Private Medical Insurance
- Income Protection
- Employer pension contributions of 5%
- Access to Cycle to Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organisation.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift working status, HIV status, lived experience of homelessness or using young people's services, and any other characteristic protected by law.
Centrepoint's policy is to recruit, employ and promote people based on their suitability for the work to be performed, ensuring all applicants, employees and volunteers receive equal treatment.
Don't miss this opportunity to help secure transformational funding that will change the lives of young people experiencing homelessness. Click 'Apply' now!
The client requests no contact from agencies or media sales.
Strategic Asset Manager
Midlands | Up to £65,000
Goodman Masson is proud to be partnering with a housing association to recruit a Strategic Asset Manager.
This is an excellent opportunity to play a key role in managing asset data, stock condition intelligence and investment planning for the organisations housing stock.
You'll oversee the management of asset information, stock condition data, supporting the development of planned investment programmes and long-term investment forecasting.
Working closely with wider property services, complaince, contractors and external consultants, you'll ensure accurate asset intelligence informs operational and strategic decision-making.
Responsibilities:
- Manage stock condition, asset performance and EPC data across the housing portfolio.
- Coordinate stock condition surveys and maintain high-quality asset information.
- Develop planned investment programmes using lifecycle and condition data.
- Produce asset performance reports, KPIs and investment forecasts to support business planning.
- Monitor planned investment programmes and contractor performance.
- Support data governance, regulatory reporting and continuous improvement of asset information systems.
- Collaborate with internal teams and external partners to deliver effective investment planning.
About you:
You'll have experience in asset management, planned investment or asset data management within social housing, together with:
- Experience managing stock condition data and investment planning.
- Strong analytical skills with the ability to interpret data and produce meaningful reports.
- Knowledge of planned maintenance, component lifecycles and EPC management.
- Experience using housing or asset management systems.
- A relevant qualification in Asset Management, Building Surveying, Property or a related discipline (professional membership such as RICS or CIOB is desirable).
Apply
If you're an ambitious and strategic asset management professional we'd love to hear from you.
For a confidential discussion and further information, please contact
The Exempt Accommodation Support Service is based at our main hub in Digbeth but provides outreach support across the city. We are looking for project workers to provide flexible, person-centred support to people aged 25 years plus who are precariously accommodated, have a history of homelessness or who are at risk of becoming homeless. It will primarily be supporting people living in exempt accommodation who have support needs relating to substance use, physical health and mental health.
The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.
This is a part office-based, part community-based role with a requirement to travel to accommodation providers and outreach sites. Travel expenses will be paid for any journeys undertaken.
Key tasks (selection of):
1. Provide a person-centred service to individuals, taking a psychologically informed approach, advising and supporting to ensure that clients are given choice and control about how their support is delivered.
2. Assist with practical support such as travel issues, settling into accommodation and addressing any immediate accommodation issues.
3. Ensure individuals have access to key services, including health care, substance misuse, and wellbeing services.
4. Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.
5. To support with timely reporting information regarding visits, support plans and session notes.
Further details, including the full list of key tasks and working conditions, are available in the job description at the link on our website
To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

The client requests no contact from agencies or media sales.
We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.
We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.
You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.
You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.
We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.
Are you up for the challenge?
Interviews: Friday 18th and Friday 25th September (online)
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.
About the role
The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.
Role specifics
We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.
The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Head of Compliance
Midlands | Up to £85,000
Goodman Masson are partnering with a leading social housing provider to appoint a Head of Compliance.
This is an exciting opportunity for an experienced housing professional to take a lead role in ensuring the organisation’s homes, buildings and services meet all relevant statutory, regulatory and health and safety requirements. You will provide strategic leadership across the organisation’s compliance framework, ensuring robust systems, policies and processes are in place to manage key areas of landlord compliance and protect residents, colleagues and the wider organisation.
The successful candidate will have a strong understanding of the regulatory and legislative requirements affecting social housing and demonstrable experience of leading compliance within a housing environment. You will be confident operating at a senior level, with the ability to influence stakeholders, provide clear assurance and embed a strong culture of compliance across the organisation.
This is an excellent opportunity for a knowledgeable and ambitious compliance professional to play a key role in shaping and strengthening the organisation’s approach to health, safety and regulatory compliance, while making a meaningful contribution to the delivery of safe, well-managed homes for residents.
Responsibilities
- Lead and oversee the organisation’s statutory and regulatory compliance framework across its housing stock and corporate assets.
- Provide strategic direction and professional leadership across all key areas of landlord compliance.
- Ensure robust policies, procedures, systems and controls are in place to manage compliance risks effectively.
- Oversee compliance programmes and ensure statutory inspections, servicing, testing and remedial works are completed within required timescales.
- Maintain effective oversight of compliance data, records and asset information, ensuring information is accurate, reliable and auditable.
- Provide regular compliance performance and risk reporting to senior management, Executive Teams and Board committees.
- Monitor legislative, regulatory and best practice developments, ensuring the organisation’s compliance approach remains current and effective.
- Work collaboratively with Asset Management, Property Services, Repairs and wider operational teams to embed a strong culture of health, safety and compliance.
- Manage and monitor compliance-related contractors and consultants, ensuring performance, quality and value for money.
- Lead the identification, assessment and mitigation of compliance risks, escalating significant issues where appropriate.
- Support the organisation in meeting its regulatory obligations and maintaining effective assurance arrangements.
About you
- Significant experience in social housing across complaice
- A strong understanding of landlord compliance and the key statutory and regulatory requirements affecting housing providers.
- Proven experience of managing compliance frameworks and programmes across multiple disciplines.
- Experience providing clear advice, challenge and assurance to senior stakeholders and Board-level audiences.
- Strong communication and influencing skills, with the ability to build effective relationships across an organisation.
- A collaborative leadership style and the ability to drive positive change and embed a strong culture of compliance.
- A proactive, risk-based approach with excellent attention to detail.
- A genuine commitment to ensuring residents live in safe, secure and compliant homes.
Apply
For a confidential discussion and further information, please contact
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
Responsible to: Head of Marketing and Communications
Contract Type: Permanent, full time
Salary: £34,000 – 36,000 a year, dependent on experience
Location: Edinburgh / Hybrid
About Social Bite:
Social Bite is a charity and social enterprise with a vision of a society where no one should have to be homeless. For over a decade, we’ve brought people, partners and communities together to challenge the status quo and pioneer solutions that create lasting change.
From supporting people to find a safe place to call home, to empowering people into employment, to providing free, fresh food to people experiencing homelessness or food poverty, our work is rooted in dignity, kindness and impact. Across flagship campaigns, fundraising events and community led action, everything we do reflects our values of kindness, collaboration, dignity and impact, and our belief that lasting change is possible when people come together with purpose.
We’re proud of our warm, inclusive and supportive culture, where people feel trusted, valued and encouraged to bring their whole selves to work, with a strong focus on wellbeing, balance and collaboration.
The role:
We’re seeking a Digital Marketing Manager to join our team and support our mission to end homelessness. This role will lead and optimise our digital marketing activity across paid media, website, SEO, email and campaigns, helping more people discover, understand and support Social Bite. We’re looking for someone who can bring strong writing, creative thinking and digital know-how together, creating clear and compelling online journeys that inspire people to take action.
What you’ll be doing:
Working as part of our Fundraising and Marketing team, you’ll work closely with the Head of Marketing & Communications, Senior Communications Manager and Social Media and Marketing Executive to strengthen how Social Bite shows up online. You’ll bring together exceptional writing skills, creative flair, goal-orientated thinking and digital experience to ensure Social Bite’s website, advertising, email and campaign channels perform at their best. You’ll be an essential part of the team helping to grow awareness, support fundraising, drive footfall to our coffee shops and reach new audiences across the UK.
Shape clear, compelling digital content: write and develop copy for website pages, landing pages, emails, paid adverts and campaign activity, making sure our content feels human, useful and true to Social Bite’s mission.
Lead our digital performance: plan, manage and optimise paid advertising across search and social platforms, making sure budgets are used well and campaigns support fundraising, commercial and awareness goals.
Make our website work harder: take ownership of website content, SEO and user journeys so people can quickly find what they need, understand our impact and take action, whether that’s donating, visiting a shop, joining a campaign or getting in touch.
Turn insight into action: use data from GA4, Search Console, advertising platforms, email tools and dashboards to show what’s working, what needs to change, and where we can improve.
Deliver integrated campaigns: coordinate digital activity across our major campaigns, fundraising appeals, shop activity, partnerships and impact work, making sure plans are clear, joined up and delivered to a high standard.
Strengthen how we work: help us build better systems, reporting, processes and ways of working so the Marketing & Communications team can plan, respond to opportunities, and keep improving.
Champion Social Bite’s voice online: make sure our digital activity is clear, consistent and mission-led, helping people connect with who we are, what we do and why it matters.
What we’re looking for:
- Experience in digital marketing, with strong knowledge of paid media, SEO, website content and analytics.
- Someone who can balance hands-on delivery with planning, optimisation and clear recommendations.
- A confident writer who can create clear, engaging copy for websites, email, paid adverts and campaign journeys.
- A highly organised person who can manage multiple priorities, budgets and deadlines.
- A digital marketer who knows how to use data, but doesn’t lose sight of people, message and mission. Why we do what we do is always at the heart of communications.
Why join us?
- Impact: your work will help people affected by homelessness access food, homes, jobs and support.
- Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your ideas and perspective.
- Growth: you’ll have the chance to shape digital marketing at an exciting stage of Social Bite’s growth across the UK.
Perks: competitive salary, flexible working hours, and benefits including:
- Generous annual leave entitlement (plus public holidays)
- Hybrid and flexible working
- Pension scheme
- Free food at Social Bite Coffee Shops
- Reward Hub (discounted gym, restaurants, shop partnerships)
- Health benefits cash plan
- GP24 access
- Death in Service
- Employee Assistance Programme
- Access to in-house counselling
- Monthly ‘Values Superstars’ rewards, recognising commitment to embodying Social Bite’s values
- A welcoming, inclusive and dog friendly office
Application process:
Please send a CV and cover message. Your cover message should give us a sense of who you are and show us why you’re a good fit for this role. It could be a letter (up to 500 words), a video or voice note (up to four minutes), a presentation or infographic of comparable length. Applications without a cover letter will not be considered.
Interview process:
Interview questions will be sent to you in advance to allow you to prepare. There will be a two-stage interview process.
Ahead of the second-round interview we’ll also ask shortlisted candidates to complete an exercise, like a short presentation or digital campaign task, for us to discuss on the day.
We believe everyone deserves a safe place to call home. We’re a charity and social enterprise working to break the cycle of homelessness.



The client requests no contact from agencies or media sales.
We're looking for a resilient and proactive Women's Recovery Practitioner to lead Hope and Visions first women’s community in Gloucester.
We have found our first home, and aim to be open by October.
As well as supporting our first residents, you will play a key role in helping us to open more homes.
No two days will be the same. One day you might be supporting a woman with child contact arrangements, the next helping a woman prepare for employment, or arranging repairs to one of our homes.
You will also be liaising with prospective landlords as we grow our community.
If you enjoy variety, can work independently, and want to make a genuine difference in the lives of women, we'd love to hear from you.
About the role
The role includes:
- Supporting women to maintain recovery from drug and alcohol addiction.
- Providing one-to-one keywork and helping women achieve their personal goals.
- Supporting mothers with parenting, family relationships and reunification where appropriate.
- Facilitating groups and encouraging women into volunteering, education, training and employment.
- Coordinating referrals and welcoming new residents into the service.
- Undertaking drug and alcohol testing.
- Working with landlords and tradespeople to ensure properties remain safe, comfortable and well maintained
- Helping build a positive, supportive community where women feel valued, respected and able to flourish.
About you
- We're looking for someone who can build trusting relationships while maintaining clear professional boundaries.
- You will be a confident decision maker and able to work independently.
- You may already have experience working in addiction, homelessness, domestic abuse, mental health, family support or another trauma-informed setting.
- Most importantly, you will be passionate about walking alongside women as they create lasting change in their lives.
What we offer
- 25 days annual leave (pro rata), plus bank holidays
- Pension scheme.
- Flexible working across the week.
- Training and ongoing professional development.
- A supportive, values-led team.
- The opportunity to play a key role in transforming the lives of women and their families.
Our values
We are committed to creating an environment where every woman is treated with dignity, compassion and hope. We welcome applicants who share our commitment to empowering women, promoting equality and working in a trauma-informed way.
As an organisation with a Christian ethos, we ask that applicants are supportive of our vision, mission and Christian ethos.
Closing Date: 15th September
Interview Date: 24th & 25th September
Join us and help women find not just a home, but a place to belong.
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
To give a home and hope in rebuilding life after addiction— empowering long-term recovery.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As Finance & Tenancy Officer, you will be responsible for maintaining accurate financial records, supporting financial planning and reporting, and ensuring effective administration of tenancy-related income.
You will work closely with the COO, external accountants, residents, local authorities and colleagues across the organisation to ensure financial processes are accurate, efficient and compliant.
Make a Difference with Us
We are looking for an organised, proactive and detail-focused Finance & Tenancy Officer to join our team.
This is a varied and rewarding role that combines finance, administration and tenancy support. Working closely with the COO, you will play a key role in ensuring the smooth running of the charity's financial systems, producing accurate management information, supporting budgeting and payroll processes, and managing Housing Benefit and resident payment administration.
We are looking for more than experience and competence. We are seeking a dynamic and enthusiastic individual who brings energy, initiative and a positive attitude to their work. The successful candidate will enjoy finding solutions, building strong relationships and contributing to the wider success of the organisation.
This role would suit someone who is adaptable, willing to get involved beyond their core responsibilities when needed, and keen to be part of a close-knit team that is passionate about changing lives.
If you enjoy working with numbers, building positive relationships and want to use your skills to support an organisation that makes a genuine difference to people's lives, we'd love to hear from you.
Our mission is to support men on their Journey to Freedom, empowering them to build meaningful lives and equipping churches to welcome them home.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
We are seeking a day support worker for our high-quality, self-contained accommodation for women who have experienced homelessness and multiple disadvantage. The aim of the service is to provide a therapeutic, trauma and psychologically-informed environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The role is located at an 18-bed, 24-hour supported housing service in Clapham.
In this role, you will provide support to all the women, including co-designing and running activities (such as art groups, self-care sessions, nature walks, cooking activities etc.) and accompanying women to appointments. You will work closely with Specialist Support Workers who manage individual resident support and safety plans.
The service and the wider organisation recognise the high levels of trauma that precede and perpetuate homelessness, and the complex, interconnecting needs that develop against this backdrop (including mental and physical health difficulties, substance misuse, brain injury, emotion dysregulation, interpersonal problems, and stigma and exclusion). The service operates as a best-practice, Psychologically Informed Environment (PIE), working in close partnership with homeless mental health experts and includes an in-house psychologist, offering therapeutic input to residents, and support and training to staff. In this role, you will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
The post holder will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.
Due to the nature of this women’s supported housing service and the needs of the residents, this role is open to women only. This is considered to be an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.
Salary: £30,722 - £35,341 (Scale Points 7 – 17)
Closing Date: Friday 14th August 2026
Interview Date: Friday 21st August 2026
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.



