Management jobs

UK Internal Communications & Engagement Partner

Contract type: 15-month Fixed Term Contract, Full-time (35 hours per week)

Location: London, UK

UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel), this amounts to a minimum of 2 days per week and the remaining 60% you can be based at home.

Salary: £47,423 per year with excellent benefits

*We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the role

A role where you will partner with UK senior leaders, teams, and employee-led groups to develop and execute strategic internal communications and engagement activities that drive delivery of our mission, strengthen organisational capability in communication, and help shape our employee experience.

Serve as the primary communications and engagement partner across the UK, providing proactive partnering, shaping key messages, and creating meaningful opportunities that connect colleagues to purpose, strategy, and each other. Champion diversity, equity and empowerment (DEE) through initiatives that celebrate our rich cultural diversity, promote inclusion, and help build a workplace where everyone can thrive.

In this role, you will:

Internal Communication & Employee Engagement:

• Develop and manage the UK staff communications plan and calendar - ensure alignment with global and wider WaterAid UK plans, activating WAUK and global priorities and initiatives at a local level.
• Manage all UK internal communications support requests - partnering UK based leaders and teams to advise on communications plans and channels.
• Manage key UK internal communications channels, including the UK country pages on the global intranet (The Spring) and the UK Connect Teams space.
• Business partners the UK Head of People to advise and review communications for risk and clarity.
• Business partner UK based employee groups (Staff Representation Group and Diversity Group), advising and supporting on communication/messaging, acting as a trusted advisor.
• Provide UK Functional Directors with advisory communications support for significant strategic initiatives.
• Lead for reactive/crisis internal communications support in the UK.

Projects

• Design, project management and delivery of WaterAiders Week in the UK, including events such as the UK WaterAiders Fair.
• Key communications partner for change management projects that span UK hosted and financed roles.
• Design, content creation and support communication and staff engagement of the office move from 20 Canada Square to our new premises.
• Activating communication on the employee engagement survey in the UK, in alignment with global communications.

Requirements

To be successful, you will need:

• Excellent written and verbal communication skills in English.
• Experience of having worked and successfully impacted outcomes in an internal communication and engagement role.
• Demonstrable branding and design capability.
• Understands employee experience concepts.
• Project management experience.
• Designing engaging and impactful communication
• Experience of using and designing in SharePoint.
• Has used MS office suite, with a strong skill in PowerPoint.
• A demonstrated ability to work in a style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity, and Innovation.

Although not essential, we’d prefer you to have:

• Demonstrable experience of working in a communication, engagement role within a People & Organisational Development team.
• Experience of working with staff resource groups.
• Additional language skills such as French, Spanish or Portuguese 

Closing date: Applications close 12:00 PM UK time on 17th August 2026. Interviews are expected to take place the week commencing 27th August 2026.

How to apply: Click Apply to complete the pre-screening question and upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36days’ holiday (this includes 8 Bank Holidays)

• Option to buy an extra 5days’ annual leave
• Employer pension contribution up to 10%
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals (after qualifying period)
• Two paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes at the end of the calendar year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Committment

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Projects Officer - Part-Time

We are delighted to be supporting a growing financial inclusion charity in the recruitment of a Projects Officer.

This is an exciting opportunity to join a passionate and ambitious organisation dedicated to improving financial wellbeing and tackling financial exclusion. Working closely with the Projects & Partnerships Manager, you will play a key role in supporting the development, coordination and delivery of a range of projects, campaigns and engagement activities designed to create positive change for individuals and communities.

The successful candidate will be highly organised, proactive and confident working with a range of stakeholders. You will enjoy managing multiple priorities, supporting project delivery and helping to ensure initiatives are delivered efficiently and effectively.

Key Responsibilities

• Provide administrative and coordination support across a range of projects and partnerships.
• Coordinate meetings, prepare agendas, take minutes and track actions.
• Support stakeholder engagement activities, including working with service users, community partners and external organisations.
• Assist with the planning and delivery of events, campaigns and project activities.
• Maintain accurate project records, reports and CRM data.
• Monitor project milestones and deadlines, helping to ensure successful delivery.
• Support research, fundraising and service development activities.
• Assist with producing project updates, reports and performance information.
• Work collaboratively with colleagues to promote organisational impact and achievements.

About You

To be successful in this role, you will have:

• Previous experience in a project, programme, partnerships or administrative support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Experience engaging with a range of stakeholders and building positive relationships.
• Confidence using Microsoft Office and database or CRM systems.
• Strong attention to detail and the ability to maintain accurate records.
• The ability to work independently while contributing effectively as part of a small team.
• A commitment to supporting vulnerable communities and promoting financial inclusion.

Benefits

• 25 days annual leave plus bank holidays (pro rata).
• Additional birthday leave.
• Extra annual leave awarded for long service.
• Pension contribution.
• Home office equipment allowance.
• Employee Assistance Programme.
• Flexible and hybrid working arrangements.
• Ongoing training and professional development opportunities.

This role would suit someone with experience in project coordination, programme support, stakeholder engagement or charity operations who is looking to develop their career within a growing organisation making a tangible impact in communities.

For more information, please apply today.

About Manx National Heritage

Manx National Heritage (MNH) is the Isle of Man’s national heritage charity and the custodian of some of the Island’s most significant cultural, historic and natural assets. The organisation cares for nationally important heritage sites, extensive museum collections, archives and landscapes, preserving and promoting the Isle of Man’s unique heritage for current and future generations. Through conservation, education, public engagement and cultural services, MNH plays a vital role in protecting the Island’s heritage while contributing to its prosperity, identity and quality of life.

About the Role

As Head of Finance, Governance & Corporate Services, you will be a key member of the senior leadership team, providing strategic financial leadership to support the long-term sustainability of the organisation. Reporting to the Chief Executive, you will oversee all aspects of financial management, governance and corporate services, ensuring robust financial controls, effective decision-making and compliance with charity and regulatory requirements.

This is an excellent opportunity for an experienced finance leader to combine strategic thinking with operational delivery, helping to safeguard the future of a respected heritage charity while supporting its charitable, educational and cultural objectives.

Key Responsibilities

• Lead and manage the organisation’s finance function, ensuring the delivery of high-quality financial services.
• Develop and implement financial strategies that support organisational sustainability and growth.
• Oversee budgeting, forecasting, financial planning and end-to-end cashflow management.
• Produce accurate and timely financial reports, management accounts and statutory returns.
• Ensure robust financial controls, risk management processes and regulatory compliance are maintained.
• Provide strategic financial advice and insight to the Chief Executive, Board and senior leadership team.
• Support organisational decision-making through effective financial analysis and performance monitoring.
• Lead on governance matters, ensuring compliance with charity, legal and regulatory obligations.
• Oversee corporate services functions and contribute to the effective management of organisational resources.
• Manage, develop and support finance managers and their teams, fostering a high-performing finance function.
• Drive continuous improvement in financial systems, processes and reporting, including the effective use of financial management software.
• Contribute to the development and delivery of organisational strategy and business objectives.
• Promote value for money, operational efficiency and long-term financial resilience across the organisation.
• Build and maintain effective relationships with internal and external stakeholders, auditors and funding bodies.

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

Since 1892, Birmingham Dogs Home has been rescuing, reuniting and rehoming dogs across the West Midlands. Each year, thousands of dogs receive the second chance they deserve thanks to the kindness and generosity of our supporters and volunteers.

As we prepare to celebrate our 135th anniversary, we're looking for an enthusiastic Volunteer Coordinator to help shape and grow our volunteer programme across our Solihull and Wolverhampton centres.

Volunteers are at the heart of everything we do. In this role, you'll recruit, support and inspire people who generously give their time to help dogs in our care. From welcoming new volunteers and coordinating training to building relationships with local organisations and supporting corporate volunteering days, you'll play a key role in creating a positive and rewarding volunteering experience.

Working closely with the Head of Income Generation, you'll lead the day-to-day delivery of our volunteer programme, helping to ensure our volunteers feel valued, supported and equipped to make a real difference.

About You

We're looking for someone with experience of coordinating or managing volunteers, who enjoys working with people and building lasting relationships.

You will be organised, confident in managing a varied workload and comfortable working across multiple sites. You will enjoy motivating others, bringing people together and finding practical solutions that help both volunteers and colleagues.

An excellent communicator, you will build relationships with a variety of stakeholders, whether you're welcoming a new volunteer, supporting an existing team member or developing partnerships with local organisations and businesses.

Most importantly, you'll understand the value that volunteers bring to Birmingham Dogs Home and be passionate about creating an environment where they feel appreciated and motivated to continue making a difference.

In return, we offer:

• Two weeks' free dog boarding
• 25% discount on veterinary treatment
• Free on-site parking
• Life assurance
• BHSF Health Plan
• Employee Assistance Programme
• Pension contribution
• Ongoing CPD and development opportunities

If you're looking for a role where you can make a genuine difference and help people change the lives of homeless dogs every day, we'd love to hear from you.

Switchback is an award-winning charity supporting young men to live life differently after prison. As we launch our next strategic plan to grow our impact even further, we are looking for a new Director of Finance and Operations who can bring both strategic thinking and hands-on operational expertise to help us turn our ambitions into reality.

The Director of Finance and Operations is a key role in the leadership team of a dynamic charity making a real difference in young people’s lives. Managing a small team, you’ll have responsibility for a range of essential business functions central to Switchback’s success as a charity: financial and business planning, HR processes, infrastructure (including IT), governance, risk management and compliance.

You’ll also support our business development and strategic partnership-building, helping us tap into exciting new areas of income and impact, including our plans to share our learning through training and consultancy.

Crucially, you’ll oversee and develop our systems and processes in a way that protects Switchback’s agile and human working culture. This is a fantastic opportunity to play a central role helping Switchback achieve our aims of reaching more young men while inspiring change across the justice system and beyond.

The right candidate will have great strategic judgement, proven financial and business acumen, practical knowledge of operations and good governance, and a strong understanding of creating and leading high-performing teams.

You will have a collaborative approach to working with colleagues and trustees, enjoying getting stuck into the day-to-day business of running a growing charity, as well as the ability to bring in new external partnerships and contractual relationships that serve our commitment to providing real opportunities for our Trainees.

You will be driven to achieve great value for money and use smart processes to enable others to do their best work for a vital social cause.

As well as technical expertise, this role acts as a key sounding board for the CEO and Leadership Team, so you’ll also bring excellent listening skills and the confidence to act as a thinking partner across both strategic and operational issues. As a member of the Leadership Team, you’ll also model our values in the way you work, collaborate and communicate.

If you are interested in using your proven financial and operations management skills to contribute to our exciting next chapter, we’d love to hear from you. In return we can offer the opportunity to work in an organisation with a strong history of personal and strategic impact, where each day you will witness the incredible steps that our Trainees make to change their lives.

Harris Hill is delighted to be working on behalf of a well-established Jewish charity that provides life-changing services and support to individuals, families and communities. They are seeking a Data & Insights Executive to join their fundraising team in a pivotal role, ensuring the smooth management of donor data, income processing and supporter administration. This is an excellent opportunity for a highly organised individual who enjoys working with data and systems while contributing to a cause that makes a genuine difference.

Reporting to the Head of Data & Insights, you will be responsible for maintaining accurate donor records within the CRM, processing fundraising income from a variety of sources, and ensuring donations, pledges and supporter interactions are recorded correctly. You will produce reports and data extracts to support fundraising activity, monitor pledge tracking, assist with financial reconciliations, and help deliver an excellent supporter experience through timely acknowledgements and efficient donor administration. You will also work closely with fundraising, finance and marketing colleagues to improve systems and processes, maintain data quality, and ensure compliance with GDPR and fundraising best practice.

To be successful, you will have excellent knowledge of MS Excel, experience working with CRM databases or administrative systems and demonstrate exceptional attention to detail and accuracy. You will be confident handling income processing data, financial or transactional data, managing competing priorities, and producing reliable reports to support informed decision-making. Strong organisational, numerical and communication skills are essential, along with a collaborative approach and a commitment to delivering outstanding supporter care. Experience within the charity sector and fundraising operations is necessary to be considered for this role.

To apply, please submit your up-to-date CV by 11 August at 8:59 AM.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Building Surveyor - Legal Disrepair 
North West London | Up to £56,000
Goodman Masson is proud to be partnering with a housing association to recruit a Legal Disrepair Building Surveyor 
This is an excellent opportunity for an experienced Building Surveyor to play a key role in managing and resolving legal disrepair cases, providing technical expertise and ensuring the organisation meets its legal and regulatory responsibilities.

As a Building Surveyor, you will be responsible for investigating complex property condition issues, providing technical advice and overseeing remedial works to ensure homes are safe, compliant and maintained to the required standards. The role will involve working closely with legal teams, housing colleagues, contractors and residents to achieve timely and effective resolutions. You will undertake detailed property inspections, identify defects and determine appropriate remedial works, providing clear technical recommendations and specifications. You will also oversee the delivery of works, ensuring they are completed to a high standard and within agreed timescales.

The Role

• Undertaking detailed inspections and surveys of properties subject to legal disrepair claims.
• Identifying defects, determining their causes and recommending appropriate remedial action.
• Preparing detailed reports, schedules of work, specifications and cost estimates.
• Providing technical advice and evidence to support the effective management and resolution of disrepair cases.
• Working closely with internal legal teams, housing colleagues and external solicitors to progress cases.
• Managing and monitoring contractors to ensure remedial works are completed within agreed timescales and to the required standard.
• Undertaking post-inspections to verify that works have been completed satisfactorily.
• Ensuring all works comply with relevant legislation, health and safety requirements, housing standards and organisational policies.
• Supporting the effective management of complex and high-risk cases, escalating issues where appropriate.
• Monitoring expenditure associated with disrepair works and ensuring value for money.
• Identifying recurring property defects and trends, using insight to support wider asset management and investment planning.
• Contributing to improvements in disrepair processes, procedures and performance.
• Maintaining accurate records and ensuring all case information and technical documentation is kept up to date.

About You 

• A relevant Building Surveying or construction-related qualification is essential, ideally with professional membership of a recognised surveying body
• Significant experience working within a housing association, local authority or similar social housing environment.
• Strong experience in building surveying, property maintenance and diagnosing building defects.
• Experience managing or investigating legal disrepair cases and working alongside legal professionals.
• A detailed understanding of building construction, defects and appropriate remedial solutions.
• Experience preparing specifications, schedules of work, technical reports and cost estimates.
• Knowledge of relevant housing legislation, building regulations, health and safety requirements and housing standards.
• Experience managing contractors and overseeing remedial works through to completion.
• Strong written and verbal communication skills, with the ability to produce clear and accurate technical reports.
• Excellent stakeholder management skills, with the confidence to work with residents, solicitors, contractors and internal teams.
• Strong organisational skills and the ability to manage a varied caseload and competing priorities.
• Good commercial awareness and an understanding of delivering value for money.
• A proactive approach to identifying recurring issues and supporting improvements to property condition and service delivery.

Apply
If you're an ambitious surveying professional in social housing we'd love to hear from you.
For a confidential discussion and further information, please contact  

£29,500 - £34,750 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Join our successful Philanthropy fundraising team and make a real impact! We're seeking an exceptional Philanthropy Executive to join our established team. In this role you’ll engage small to medium sized trusts and major donors, connecting them to the difference they can make to thousands of men and their families facing prostate cancer.

Together with the Senior Philanthropy Executive, and Philanthropy Managers, you will liaise with colleagues across the organisation to ensure that you put together high-quality funding proposals, that will inspire supporters to make generous gifts, which will significantly improve the lives of men facing prostate cancer.

As a Philanthropy team, we work hard to support and motivate each other. We’re inclusive, enthusiastic, open, helpful and driven. We’re looking for someone who shares our passion to achieve success and work collaboratively.

What we want from you

We're looking for an effective and proactive communicator who can create engaging, compelling content that connects with a wide range of audiences. You'll be comfortable building positive relationships with colleagues, supporters and external partners, adapting your approach to engage effectively with stakeholders at all levels.

You'll have strong organisational skills and experience managing competing priorities, enabling you to deliver high-quality work to tight deadlines. You'll also bring experience of working with income and expenditure targets, using sound judgement and commercial awareness to maximise opportunities and achieve results.

We're particularly interested in someone who takes initiative and enjoys identifying new opportunities for growth and improvement. You'll be motivated by finding creative solutions, embracing change and contributing ideas that help us work more effectively and increase our impact.

Above all, you'll be an enthusiastic team player who enjoys working collaboratively, thrives in a dynamic environment and is excited by the opportunity to make a meaningful contribution to our mission.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button.

The closing date is Sunday 16th August 2026. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Tuesday 1st September 2026.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Advance Nottingham (advanceNG), formerly Castle Cavendish, is seeking candidates with the knowledge, skills, and competencies to manage our developing network of Community Hubs across Nottingham. With the agreement of Nottingham City Council, advanceNG will soon be taking over the long-term management of 3 library buildings at Bilborough, Basford and Aspley to accompany its work at Haydn Road Community Pavilion. Working with a range of trusted voluntary and community sector delivery partners, advanceNG aims to transform these buildings into thriving and viable community spaces and places for all.

To drive this initiative forward, we are recruiting a Community Hub Team made up of:

• a full-time, Community Hub Manager (£32,750 - £37,000, depending on experience); and
• 2 full-time equivalent Community Hub Administrators (£25,500 - £29,250, depending on experience). Job Share candidates are welcome.

Reporting to our Chief Executive and working with our Head of Property Services, the Community Hub Manager will head up a team of Community Hub Administrators that will play a critical role in delivering our mission to lead a community programme and manage a property portfolio that delivers community renewal in an ethical, inclusive, and sustainable way. 

Main Purpose of the Role

The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.

The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.

This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.

Key Responsibilities

1. Office Duty (Primary Function)

• Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
• Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
• Maintain and update the Office Duty diary, including:
  • Recording calls, visitors, and actions taken
  • Logging outstanding actions for follow-up
  • Ensuring continuity between sessions
• Use CasparGov to record duty activity promptly and accurately.

· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.

• Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
• Liaise with the Duty Team Manager where queries require escalation.

2. Service User Support

· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support

• Assist with routine financial administration tasks such as:
  • Monitoring transactions and basic budgeting support
  • Preparing information for review by the Trust Officer
• Maintain accurate records of activity in line with organisational and legal requirements.
• Draft basic correspondence and follow up routine requests.

3. Administrative and Operational Support

• Provide administrative support aligned with organisational systems and processes.
• Assist with:
  • Data entry and maintaining records
  • Processing documentation and correspondence
  • Supporting internal reporting and statistics
• Contribute to efficient office systems and processes.
• Support meeting preparation or coordination where required.

4. Communication and Team Working

• Act as a professional first point of contact for Service Users, families, and external professionals.
• Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
• Escalate queries appropriately while maintaining ownership of routine enquiries.

5. Organisational Contribution

• Work in line with the Friendly Trust’s values, policies, and procedures.
• Contribute to a positive, inclusive, and supportive working environment.
• Maintain confidentiality and comply with GDPR and safeguarding requirements.
• Undertake other duties appropriate to the role.

Person Specification

Essential Skills and Experience

• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
• Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
• Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
• Experience of data entry, maintaining electronic databases and record management systems.
• Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems.
• Knowledge of CASPAR Gov or similar case management software.
• Experience of supporting the production of reports, statistics, monitoring information or management data.
• Experience of coordinating office systems, facilities or administrative processes.
• Basic financial administration experience, including invoice processing, cash handling and record keeping.
• Knowledge of information governance and records management practices.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, with a willingness to learn, develop and adapt.
• Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.
• Demonstrates sound judgement, discretion and a high level of integrity.

Use your skills to make a real difference for local families facing hardship. As a Adviser with Citizens Advice Peterborough on the Peterborough Foodbank project, you’ll meet clients via prebooked face to face or telephone appointments, listening to what’s going on, exploring their options, and helping them take their next steps forward.

This is a hands‑on role delivered in partnership with Peterborough Foodbank, where your ability to talk to people, build trust, and communicate clearly matters more than previous advice experience.

We’ll train you to use our resources so you can provide advice and guidence on the issues that often sit behind food poverty including income, benefits, debt, housing and employment. You’ll help clients understand their rights, explore practical options, and feel more confident about the future.

If you’re compassionate, curious, and motivated to help people move out of crisis, this role gives you the chance to make a genuine impact every single day.

 Job Title:             Personalisation Fund Performance and Insight Lead

Salary:                 SPC 36 (£34,840 )

Responsible to:Head of Multiple Disadvantage  

Location:          Working hours divided between BVSC Offices (Latham House, 33 – 34 Paradise Street Birmingham,

                            B1 2AJ) and home address, as agreed by BVSC

Hours of work:35 hours

Contract:           12 months fixed term

Personalisation Fund Performance and Insight Lead

· Could your insight help transform lives? 

· Do you enjoy turning data into meaningful action and service improvement? 

· Are you passionate about working with partners to improve outcomes for people experiencing homelessness          and multiple disadvantage?

 If so, we'd love to hear from you!

We're looking for a skilled and motivated Personalisation Budget Performance and Insights Lead to oversee the performance, monitoring and continuous improvement of the Greater Change Personalisation Fund.

This innovative £1 million partnership between Birmingham City Council, Greater Change and Birmingham Voluntary Service Council (BVSC) aims to improve outcomes for people who are homeless, at risk of homelessness, or experiencing multiple disadvantage through personalised financial support.

You'll work closely with partners across housing, homelessness, health, criminal justice and the voluntary sector to ensure the fund is delivering real impact. By analysing performance data, identifying emerging needs and providing strategic insight, you'll help shape service improvements, strengthen partnership working and support better outcomes for Birmingham residents.

This is a varied role combining performance management, partnership development, data analysis and strategic coordination. You'll produce high-quality reports and dashboards, monitor outcomes and provide the intelligence needed to inform operational management, commissioning and future service development.

About you

 We're looking for someone who can combine strong analytical skills with excellent relationship-building abilities. You'll have experience of:

· Performance monitoring, reporting and data analysis.

· Turning data and insight into practical service improvements.

· Building productive partnerships across organisations.

· Producing clear reports and presenting information to a range of audiences.

· Managing competing priorities and working independently.

· Experience of working with homelessness, housing or vulnerable adults’ services.

An understanding of homelessness, housing, multiple disadvantage or related public, voluntary or community services would be an advantage.

Why join BVSC?

 At BVSC, you'll be part of an organisation committed to improving lives and strengthening communities across Birmingham. This is an opportunity to contribute to an innovative programme that supports people to overcome crisis, build independence and achieve sustainable housing outcomes.

If you're looking for a role where your analysis, collaboration and ideas can make a tangible difference, we'd love to hear from you

Please see the job description for further details 

Working for BVSC

BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.

Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.

Terms and conditions

· 35 hour working week (full time hours)

· 29 days annual leave + bank holidays a year (pro-rated for part time staff)

· 5% pension contribution 

· 3.5 times salary Death in service benefit

· BVSC is a Living Wage Employer

Work-life balance 

· Flexible working arrangements available for staff 

· A flextime system is in place for staff 

· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties 

· We provide generous maternity and paternity pay 

Staff development 

· We support staff to undertake training and development, providing funding and time off for study 

 Values based approach

· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals 

Wellbeing

· We offer free access to a range of wellbeing platforms 

· BVSC offers all employees a suite of wellbeing support 

We are looking for candidates that can demonstrate the following BVSC organisational values: 

Commitment: Making a positive difference through passion, innovation and social action 

Collaboration: Connecting people and organisations to work together to improve lives 

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham 

Integrity: Building trust through delivering excellent outcomes 

At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.

As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.

We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.

We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC. 

We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.  From application to interview, we place inclusion at the heart of all we do. 

We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.

Closing date for applications – 25 August 2026 at 10am

Interviews to take place – 9th September 2026 in person or via Teams

 Shortlisted applicants will be contacted by  2 September 2026. If you have not been contacted by 2 September 2026, you should assume you have not been shortlisted.

Applications that do not include a cover letter will not be considered by the panel.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Secondments will be considered.

Do you have fundraising experience and strong project management skills? Do you want to help grow individual giving and deliver outstanding supporter experiences? Join BMS World Mission as our Individual Giving Officer.

As part of the Individual Giving team, you'll deliver fundraising campaigns and supporter engagement activities that inspire action, build loyalty and grow income. From managing direct mail appeals to developing supporter journeys, you'll help ensure supporters feel valued and connected to the impact of their giving.   

Actively working with colleagues across fundraising and communications, you'll coordinate fundraising materials, supporter events and stewardship activity. You'll lead projects from planning to delivery, balancing priorities, meeting deadlines and maintaining high standards.

You'll use data and insight to analyse performance, improve results and drive future fundraising activity.
We're looking for someone with project management experience, excellent communication skills and a passion for fundraising. You'll be aligned with BMS' Christian faith, vision and values, committed to high standards and eager to develop your skills.

If you're looking for a role where you can take ownership, make a meaningful impact and help people engage with God's mission around the world, we'd love to hear from you.

Key Information

Location: Didcot with Flexible working arrangement ( Hybrid) 

Hours: 35 hours per week/full time

Employment type: Permanent

Salary: £33,477 per annum

Closing date: 9am on Friday 14 Aug 2026

Interview date: Tuesday 25 Aug 2026

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

If you would like to discuss this role further, please feel free to contact Lucy Smith, Individual Giving Manager, at BMS World Mission