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Service Manager

We are seeking an experienced Service Manager to lead dedicated teams helping young people overcome homelessness and build independent futures.

Position: Service Manager
Salary: £36,080 per annum, plus pension and excellent benefits
Location: Bishop Auckland and Tow Law, Durham
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 17 November 2026

About the Role

Join Depaul UK and make a lasting difference to young people facing homelessness.

As Service Manager, you will lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service, supporting young people aged 18 to 24.

You will manage a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people receive safe, effective and person-centred support. Your leadership will help them build confidence, develop independent living skills, sustain tenancies and access education, employment and training.

Key responsibilities include:

· Leading, supervising and developing staff to deliver high-quality support across accommodation and community-based services.

· Overseeing safeguarding, risk assessments and support planning.

· Maintaining effective housing management, property standards and health and safety.

· Managing budgets, monitoring outcomes and ensuring services meet performance targets.

· Building strong relationships with commissioners, local authorities and partner agencies.

· Working with internal teams to ensure services run smoothly.

The role includes participation in Depaul UK’s national on-call service. An enhanced DBS check is required.

About You

You will be a confident, compassionate leader with significant management experience, including supervising teams and individuals.

You will bring:

· Experience delivering safe services to young people at risk in accommodation and community settings.

· Strong safeguarding knowledge and experience using risk assessments and support plans.

· Sound judgement when managing complex situations and balancing risk.

· Good literacy, numeracy and IT skills.

· Effective collaborative working and the ability to maintain professional boundaries.

· A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.

You will also be committed to reflective practice, ongoing learning and Depaul UK’s values.

About the Organisation

Depaul UK works to prevent homelessness and support young people to achieve their potential. Since 1989, the charity has grown from a single housing project into an organisation providing accommodation, prevention and support services to thousands of marginalised young people each year.

Benefits include tailored training and development, 26 days’ annual leave rising with service, employer pension contributions up to 7%, family-friendly leave, an Employee Assistance Programme with 24/7 GP access, a cash health plan and a range of discounts.

Depaul UK welcomes applications from people of all backgrounds. A criminal record is not an automatic barrier to employment.

Other roles you may have experience of could include Supported Housing Manager, Supported Accommodation Manager, Youth Services Manager, Housing Services Manager, Homelessness Services Manager or Support Services Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.