Management volunteer jobs

This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding. 

We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. 

You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. The successful candidate will be required to work with i-access service users, either remotely or in person, the role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential. 

The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW’s office in Woking. It's likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.

We will require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. 

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently under represented in our workforce. 

For more information about the role and how to apply, please see the job pack. 

20 hours per week / £28,330 per annum pro rata / permanent / working pattern to be confirmed (can be discussed at interview.)

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.

We have sites across East Sussex, centered around our Foyers in Eastbourne and Hastings. These services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. There are homes throughout East Sussex for young people we continue to support into independence via our Transitional Housing teams, these are typically larger shared houses of 4-8 residents sharing some communal facilities such as bathrooms and kitchens. In total there are approximately 180 residents in East Sussex that the maintenance team oversee.

As a Maintenance Worker covering sites across East Sussex, you will take on a hands‑on role combining practical maintenance tasks with caretaking responsibilities. You will help create and maintain safe, welcoming, and psychologically informed accommodation for the people we support.

Key Responsibilities

• Provide a comprehensive maintenance, caretaking, and cleaning service to ensure safe, welcoming, and psychologically informed accommodation.
• Carry out day‑to‑day maintenance across our West Sussex sites, with occasional support to other housing schemes.
• Complete maintenance, cleaning, repair, and redecoration works within agreed timescales, delegating tasks where appropriate.
• Perform or delegate general caretaking and cleaning duties, including cleaning communal areas, litter‑picking, and waste removal.

If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.

We’re looking for a someone with a positive, flexible attitude and a genuine desire to contribute to young people’s wellbeing.

Experience and Knowledge

We are searching for someone with:

• Strong maintenance experience across a range of trade or repair tasks, including delivering high‑quality maintenance and decorating work
• Experience working in supported housing, residential, or community‑based settings
• Commitment to maintaining high standards of safety, quality, and resident wellbeing
• Good understanding of health & safety requirements and compliance processes
• A proactive, organised approach to workload and prioritisation

Qualifications and Training (Desirable)

It would be beneficial, though not essential, if you have:

• City & Guilds or equivalent qualification in one or more maintenance skill areas
• Manual handling training
• Training in handling bodily fluids
• Boundaries training
• First Aid training

CLOSING DATE: Sunday 19 July 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

35.5 hours per week / £34,475 per annum, pro rata / permanent / working pattern to be confirmed (can be discussed at interview)

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

We have an exciting opportunity for a qualified and experienced Counsellor to join our Children and Young People (CYP) Wellbeing Service in Brighton & Hove.

In this role, you will provide culturally responsive assessments, counselling (both face-to-face and online), and group work for children and young people aged 8–24 from Black, mixed heritage and Global Majority backgrounds. You will create safe, inclusive spaces where young people feel heard, understood and supported to explore their wellbeing.

Alongside this, you will contribute to wider service delivery by supporting assessments and therapeutic interventions for young people from all backgrounds, helping ensure a flexible and responsive service. You will also play an active role in triaging referrals, working collaboratively across the CYP service to promote equitable and timely access to support.

A key part of the role is building meaningful relationships with Global Majority-led and community organisations, helping strengthen partnerships across the city. You’ll also share your expertise with colleagues, supporting inclusive practice, co-production, and equitable approaches to service design, recruitment and delivery.

Occupational Requirement:
Due to the nature of this role and the needs of the children and young people we support, this position is subject to an occupational requirement under Schedule 9 of the Equality Act 2010.

We are seeking a practitioner who is from a Black, mixed heritage, or Global Majority background. This requirement is a proportionate means of achieving the legitimate aim of providing culturally responsive, representative, and effective mental health support.

This role plays a key part in ensuring that young people from Black, mixed heritage and Global Majority backgrounds can access support that reflects their lived experience, identity, and cultural context.

Qualifications, experience and knowledge:

You will hold a Graduate or Postgraduate Diploma in Counselling or Psychotherapy (minimum two years), alongside BACP accreditation (or eligibility for accreditation) or registration with a relevant professional body.

You will bring experience of working with children and young people aged 8–24 with mental health needs, including delivering evidence-based, low-intensity interventions. You are a confident and collaborative team player, comfortable working under supervision and within a multidisciplinary setting. You will have strong safeguarding knowledge, the ability to run groups or structured activities, and be able to communicate clearly and sensitively, both verbally and in writing.

You will have experience of supporting children and young people from mixed heritage or Global Majority backgrounds, with an understanding of the importance of culturally responsive practice. Knowledge of, or experience working alongside, local statutory and voluntary services will be important in helping young people access the support they need.

Above all, you will be able to work ethically and effectively with children and young people within a time-limited framework, building trust, promoting resilience, and supporting positive outcomes.

CLOSING DATE: Sunday 26 July 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.