Policy and campaigns coordinator jobs

Help us tell the story of a college that changes lives

WM College is an educational charity with a long-standing mission to support adult learners and the wider Camden community. We're looking for a creative, organised and people-focused Marketing & Events Coordinator to help tell our story — through engaging events, exhibitions and content that show what our learners achieve.

What you'll be doing

This is a genuinely varied role at the heart of college life. One week you might be coordinating a private view in our gallery; the next, capturing learner stories at our awards evening or helping welcome hundreds of visitors at an open day.

In this varied role, you'll:

• Help plan and deliver open days, exhibitions, private views, learner awards, craft fairs and other college events
• Create and schedule content for our website and social channels, capturing learner stories, photos and video along the way
• Liaise with learners, staff and local partners to celebrate what we do
• Keep the practical side running smoothly - event logistics, marketing administration and supplier coordination

Who we're looking for

You might be a marketing assistant, events coordinator or arts administrator - or you might come from somewhere else entirely. 

This role is ideal for someone who:

• Has experience in marketing and/or events - in any sector, though education, charity, arts or community experience is a bonus
• Enjoys working collaboratively and thrives in a purpose-driven environment 
• Can juggle priorities, stay organised, and communicate with warmth and clarity
• Is motivated by a mission to help others access education and lifelong learning
• Wants to join a new, growing team and help shape the college's future - no two days are the same

How and where you'll work:

• Part-time: 0.6 FTE (equivalent to three days a week)
• The salary is £16,949 - £18,245 per annum (pro-rata of £28,248 - £30,408 FTE)
• Hybrid working: our marketing team is in the office on Tuesdays and Wednesdays, and we'd ideally like you in for one or two of those days; the rest is flexible between home and office
• Occasional evening and weekend work to support events, planned well in advance - including two Saturday open days a year
• This post is subject to an enhanced DBS check, which we arrange

Why join us

By joining WM College, you'll be part of something special - helping us continue to offer inclusive, supportive education for those who need it most.

Interviews are scheduled for w/c 6th July (likely 7–8 July).

Main Duties & Responsibilities

Volunteer Recruitment & Onboarding

• Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
• Deliver a high-quality, seamless onboarding experience for volunteer applicants.
• Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
• Maintain effective recruitment pipelines to meet service needs.
• Support with recruitment campaigns for high priority volunteering roles.

Compliance & Governance

• Oversee volunteer compliance, ensuring volunteers, where required:
  • Have satisfactory references
  • Are DBS-checked
  • Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
• Maintain accurate compliance records within CRM systems.
• Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
• Ensure adherence to Hospice policies, legal requirements and best practice

Volunteer Operations & Service Delivery

• Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
• Work with education team to co-facilitate Hospice Connections training sessions where required.
• Build strong cross-departmental relationships to align volunteering with organisational priorities.
• Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
• Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
• Arrange regular meetings with Hospice volunteer managers to:
  • Review volunteer pipelines and activity
  • Analyse data and service needs
  • Identify opportunities for collaboration and service improvement
• Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support

• Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
• Manage and organise tasks for admin volunteers within the Voluntary Services team.

Volunteer Engagement & Experience

• Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
• Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
• Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
• Foster a positive, inclusive and motivating environment for volunteers.

Data, Systems & Continuous Improvement

• Maintain high standards of data accuracy across volunteer systems and records.
• Use data insights to inform planning and improve service delivery.
• Identify and suggest improvements to volunteer processes, including onboarding and rota systems.

General Responsibilities

• Represent the Hospice and uphold its values and reputation at all times.
• Support organisational income generation activities where appropriate.
• Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
• Contribute to ongoing service improvement across volunteering and wider Hospice operations.

Qualifications, Skills, Experience, Knowledge & Approach

Essential

• Demonstrable experience in volunteer coordination or management
• Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
• Experience managing rotas, logistics or service delivery functions
• Demonstrated experience coordinating volunteer recruitment and onboarding processes
• A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
• Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
• Strong analytical, planning, and organisational skills
• Excellent verbal and written communication, diplomacy, and problem-solving ability
• Ability to manage competing priorities and work independently in a fast-paced environment
• Proven stakeholder management and relationship-building skills
• Proven ability to meet recruitment targets across multiple service areas

Desirable

• Experience in healthcare, hospice or charity sector
• Experience facilitating training or group sessions
• Knowledge of EDI principles and inclusive volunteering practices

· Proven experience of working in diverse communities

Communication

· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships 

• Good team player who is willing to support others/learn new skills 
• Able to communicate sensitively and understand boundaries of working with volunteers
• Excellent verbal, written, and digital communication skills
• Compassionate, emotionally intelligent, and able to communicate sensitively
• Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
• Strong interpersonal skills to build collaborative relationships across teams

Decision Making

· Maintain confidentiality at all times 

· Proactive, solutions-focused, and accountable for outcomes

· Strong attention to detail and ability to drive multiple projects concurrently.

• Confident decision-maker with sound judgement

Mental & Physical Considerations, working conditions and environment

· Commitment to the aims, ethos and values of the Hospice

· Keen to develop self within role

· Ability to prioritise in the best interests of the organisation as a whole

· Willing and able to work as part of a team and independently using own initiative 

· Skilled in managing competing demands and expectations 

· Work with pace and accuracy 

· Ability to manage various tasks in a timely manner 

· Self-motivated and able to fulfil the job role with minimal supervision 

· Task driven – able to see processes through to competition 

· Ability to concentrate for sustained periods of time 

· Confident under pressure 

Health & Safety

· Understand and comply with all Health and Safety, Fire and Infection Control regulations

· Complete all mandatory training and ensure compliance of direct reports and contractors

Safeguarding

Act in a manner at all times to safeguard the interests of individual patients/clients and their  families and justify public trust and confidence in the Hospice of St Francis.

• 24 hours per week (part time)
• £35,000.a. pro rata (Actual salary £22,702.70) plus 6% pension contribution
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful, committed and experienced *professional who can lead RCEW’s approach to survivor engagement within the 24/7 Support Line in line with our values and centred in care and safety for all survivors. 

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010. Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential. We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors. This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Job Summary

The Survivor Engagement and Outreach Coordinator will lead our work with survivors to ensure that the 24/7 Support Line is a supportive and an effective service.  The post holder will re-establish the service’s Survivor Reference Group (SRG) which is the lead mechanism to shape the way we design, deliver and promote the 24/7 Support Line. They will work alongside people with lived experience in a respectful and supportive way at all times and ensure that all survivor engagement is centred in care, safety and ethics.

The post holder will also lead our outreach activities connecting with other organisations to promote the 24/7 Support Line in order to build collaborations with other survivors particularly from underserved and marginalised groups of people.

The post-holder will have a proven track record of lived experience engagement, and a good understanding of latest best practice including survivor-centred and trauma informed approaches. They will have excellent people skills including emotional intelligence, strong communication and facilitation skills, and be well versed in child and adult safeguarding. They will be committed to equality, diversity and inclusion.

Key Responsibilities

Working with survivors including the Survivor Reference Group (SRG)

•  Lead on the re-establishment and effective running of the Survivor Reference Group (SRG), including recruitment, induction and session planning and delivery.
•  Develop and/or update policies, procedures and practice to inform and support a survivor-centred, and trauma informed effective running of all engagement.
• Ensure that SRG meetings are facilitated safely, inclusively, and in line with best practice in the field of survivor engagement.
• Collect qualitative insights from SRG sessions to inform service improvements, and coordinate with the service’s operational teams to ensure they shape service development.
•  Ensure survivors are informed about how their contributions have influenced service changes. Where their contributions have not been able to influence the service, be transparent as to why, and learn and reflect about how to shape the approach to balance what could be seen as extraction with advocacy.
• Identify opportunities and liaise with other relevant organisations to design and deliver ad-hoc survivor engagement sessions with groups who may not otherwise join the SRG, but who are wanting to engage in a more limited way to share their views and recommendations.
•  Work to best practice in child and adult safeguarding while also centring survivor-centred approaches in all responses. 
• Always ensuring ethical practice. This includes but is not limited to informed consent.  
• Where necessary, work in collaboration with other colleagues to prevent and respond to complex safeguarding issues; and ensure that learning from concerns and complaints inform all efforts to improve the 24/7 Support Line service.  
• Work in collaboration with other colleagues to inform and improve our approach to ethical storytelling so that our survivor engagement work including the SRG safely features in promotional materials. Ensuring ethical practice includes but is not limited to informed consent.

Outreach work to other organisations and survivors

• Liaise with colleagues and partner organisations to ensure that the most marginalised voices are represented and included  in all engagement. This may mean adopting more agile and adaptive ways of working
• Build relationships with other suitable new organisations to help promote the scope and role of SRG in the 24/7 Support Line in order to learn about other survivor engagement models and reach other  survivors.
• Deliver outreach information sessions to other organisations and community groups about the 24/7 Support Line to raise awareness amongst underserved communities.
• Work with the other staff at RCEW as necessary including those in data to interpret trends in service demographic data, and in communications to develop specific outreach and other strategies to engage survivors and which aligns with broader promotion of the service.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification

• Track record in leading survivor engagement programmes of work in the violence against women and girls or other relatable sectors.
• Proven experience in facilitating lived experience groups, advisory panels or other participatory projects or programmes in an accessible and inclusive way.
• Experience in outreach, engagement and partnership working, particularly with marginalised or underserved communities.
• Practical experience of safeguarding adults and children, ensuring safe and ethical engagement preferably in the context of VAWG.
• Experience of trauma-informed principles and practice and how to apply this to service delivery and survivor engagement.
• Experience of upholding confidentiality and managing data protection when working with  vulnerable groups of people.
• Ability to respond to challenges, feedback, and survivor needs in a respectful, flexible and solution-focused way.
• Up-to-date working knowledge of best practice in lived experience engagement including in survivor-centred or survivor-led approaches.
• Extensive knowledge of the barriers survivors (particularly women) face in accessing services and lived experience opportunities, and strategies to ensure inclusivity.
• Understanding of intersectionality and how this impacts a survivor experience and their ability to access and engage with services.
• Experience of working with different groups of people including those who may require reasonable adjustments to actively participate.
• Strong organisational skills, with the ability to manage multiple tasks and projects concurrently.

Personal Attributes:

• Emotionally intelligent and trauma-informed, to engage with survivors in a sensitive, non-judgemental and empowering way.
• Trustworthy and ethical, with a strong commitment to confidentiality, safeguarding and ethical engagement with lived experience groups.
• An excellent communicator, to facilitate meaningful discussions and engage sensitively and effectively with survivors, colleagues and external stakeholders
• Empathetic in their approach while also able to actively uphold professional boundaries at all times.
• Committed to inclusion and accessibility, with a passion for ensuring that all survivors have a voice in shaping service design
• Actively anti-racist and anti-oppressive in all interactions.
• A strong belief in survivor-led service development and a commitment to meaningful engagement rather than tokenism.

Success in the role of Survivor Engagement and Outreach Coordinator is determined by the ability to build trust with survivors, facilitate meaningful and ethical engagement, ensure that survivor voices influence service development, and expand outreach efforts to reach and support diverse and underserved communities. Key metrics of success include:

• There are high levels of satisfaction from members of the SRG and they feel that their involvement is meaningful and impactful.
• SRG members feel that the group and any other engagement with them is safe, accessible and inclusive.
• Outreach sessions are considered to be useful and impactful by participants.
•  All engagement is ethical and complies with good practice in safeguarding and informed consent.
• Service improvements are meaningfully shaped by survivor voice.

 Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

 Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

The Events Co-ordinator has a pivotal role in coordinating and executing various events and initiatives to support the Charity’s objectives. This position demands meticulous planning, excellent organizational skills, and the ability to manage event logistics effectively.They will work as part of the Events Logistics Team, supporting the senior members of the team, and work with and manage a number of both internal and external stakeholders. 

The Events Co-ordinator will work closely with the Head of Events and colleagues across the team to support the delivery of both the Events Logistics and wider Fundraising Team strategic plan, including: 

• Event Planning: Collaborate with relevant stakeholders to plan, organize, and execute a diverse and often complex range of events including Sponsored Walks and Challenge events such as Abseils, Charity Galas, Stewardship/Cultivation events and a range of charity engagement events.

• Events Logistics Management: Coordinate all logistical aspects of events (venue booking, supplier co-ordination, transportation, accommodation, catering, equipment, and staffing requirements); and liaising and negotiating with external stakeholders to ensure our charitable ROI target is achieved. Possess specialist knowledge regarding events policies and procedures including complex event planning, risk assessing and mitigation/emergency planning contracts, manage deliveries, and ensure timely and cost-effective services for events.This includes ensuring compliance with legal, health, and safety obligations, including acquiring necessary permits and licenses for events. 

• Budget Oversight: To ensure events are delivered in line with specific delegated expenditure budget, and achieve the key objectives established at outset.Develops, manages and tracks delegated budget for own events with input into the overall budget across the year, to assist the Head of Events with budget planning, cost estimation, ensuring events are executed within the allocated financial parameters.

• Volunteer Management: Recruit, train, and supervise volunteers, ensuring their roles and responsibilities are clear and well-coordinated during events. 

• Event Evaluation: Supports, facilitates and monitors progress of each event and initiates and supports performance improvement.Conduct post-event evaluations to assess the success of each event, collect feedback, and implement improvements for future initiatives. 

• Stakeholder Management & Communication: Collaborates with the marketing and communication team to create promotional materials, advertising campaigns, and social media content to maximize event attendance and support; and the wider income generation teams to create event working groups with shared responsibilities to deliver successful outcomes.Additional stakeholders that would be communicated with on a regular basis include; charity supporters, event attendees, Trust Staff, Charity Board Member and general members of the public. 

• Sector Insights : To scope and research potential new event opportunities across the region/UK/Internationally as well as keep abreast of sector trends and opportunities.

• Personal Attributes: Passionate about the Charity; Proactive, resourceful, and able to solve problems independently.An excellent team player with strong interpersonal skills who is adaptable and open to learning and implementing new strategies. 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

This role is for a 12-month fixed term contract for maternity cover.

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Interviews will take place on 9th July, applications will close as soon as we have enough viable candidates so please apply early to avoid disappointment. 

Money Advice Referral Tool Coordinator - Job Description 

Resolve Poverty works locally to end poverty nationally through a range of strategic and policy, knowledge development and practical delivery activities. We are a growing organisation working in multiple localities across the country, often partnering with local councils and other public bodies and working with them and their VCFSE sector partners. 

Our Money Advice Referral Tool (MART) currently operates in eight local authority areas. This will increase over the next year, with new localities coming on stream. The MART provides professionals and volunteers in non-money advice roles with the ability to understand and to effectively support people experiencing or at risk of financial hardship to access relevant money related support services. The MART is built upon the idea that the best way to support someone experiencing poverty is to maximise their income and to address any debts they may have. It also recognises that professionals and volunteers in non-money advice roles often encounter people with money worries and can act as a conduit for people to access the support they need. As such, the tools are used by people in a range of settings, including schools, health centres and local charities and community groups. 

As the programme grows, we are recruiting to a new MART Coordinator role. This is an exciting role that will give someone an opportunity to develop networking, coordination and organisational skills. You will be passionate about tackling poverty and building effective partnerships.

Particulars:

Location: A combination of home based and working at Resolve Poverty’s office in St Thomas Centre, Ardwick Green North, Manchester M12 6FZ at least two days per week, with an expectation of travel to multiple localities across the North West. 

Contract: Full-time.

Length of contract: 12 months with likelihood of extension beyond this period. 

Probationary period: 4 months.

Purpose: To maintain existing MARTs and to work on the development of new MARTs.

Salary: £29,500 to £32,500 dependent on experience. 

Hours per week: 35 hours. 

Paid annual leave entitlement: 25 days excluding bank holidays.

Line manager: Programme Officer with dotted line management to the Marketing and Partnerships Manager. 

Key responsibilities:

Administrative:

Support the maintenance of existing Money Advice Referral Tools (MARTs), working closely with the Programme Officer

Organise and oversee a programme of regular working group meetings 

Maintain a record of MART engagement, tracking data and communication activities. 

Delivery:

Design and deliver new MARTs, working closely with the Programme Officer and external partners

Ensure MARTs are kept up to date and resolve any accessibility issues as required

Ensure use of the tools is embedded, and that there is a plan in each borough to keep the tools updated

Communicate MART data to local authorities and other stakeholders as appropriate

Socialisation and communication 

Create a calendar of MART socialisation activities.

Run information sessions for professionals and volunteers who will use the tools

Work with Resolve Poverty’s Development Team to identify opportunities to create new MARTs

Attend regular internal team and project team meetings as required.

Support the delivery of Resolve Poverty’s broader work as and when requested.

Person specification:

Essential:

A passion for partnership working, wanting to build a career in the not-for-profit sector.

Strong verbal communication skills, including the ability to speak to different audiences and people in different positions of seniority and from different backgrounds.

Good interpersonal skills, with the ability to foster positive working relationships with colleagues and external stakeholders.

Excellent organisational and administrative skills. Excellent attention to detail with the ability to interpret and report on quantitative data. 

Good written skills, with the ability to condense complex information.

The ability to work independently, with strong time management skills, and basic administrative skills.

Excellent teamworking skills, with the ability to work effectively with colleagues across the Resolve Poverty team. 

A commitment to Resolve Poverty’s vision and aims

Knowledge of poverty and financial exclusion in the UK, including knowledge of the role localities can play in tackling poverty.

Demonstrable knowledge of how local support systems operate. 

Desirable:

Experience of supporting monitoring and evaluation processes as part of project delivery. 

Experience of poverty, in your personal and/or professional life.

A passion for involving “experts by experience”, i.e. people who have experience of an issue in their personal lives.

• 30 hours/week (0.8FTE)
• £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution 
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

• Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
• Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
• Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
• Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
• Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
• Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
• Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
• Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

• Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
• Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
• Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
• Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
• Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
• Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

• Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
• Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
• Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
• Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

• Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
• Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
• Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

• Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
• Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
• Experience of handling complaints, concerns, or service issues effectively and sensitively.
• Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
• Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
• Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
• Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
• Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
• Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
• Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
• Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
• Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
• Experience of working with multiple partner organisations or external stakeholders.
• Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

• A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
• Able to think critically and assess information objectively.
• Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

• Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
• Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
• Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
• Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
• Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
• Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Job title: Immediate Support Coordinator - Dorset, Wiltshire, Hampshire and Isle of Wight

Reports to: Immediate Support and Debrief Manager

Salary: Salary of £27,427 per annum

Location: Remote work with significant travel in the region

Hours: Fulltime, 37.5 hours a week

Post No: 2WISCFT1

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru & 2wish:

2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
• To liaise with other professionals working alongside the family to provide a holistic and multi-agencynapproach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
• To monitor the use of the memory boxes and ensure families have been offered a memory box
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.

Additional benefits for our employees:

• An 'Employee Assistance Programme, ' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 10th July 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.

Job title: Immediate Support Coordinator - Northwest Wales (preferred Welsh Speaker)

Reports to: Immediate Support and Debrief Manager

Salary: 

• Salary of £27,427 per annum, pro-rata for part time hours
• Actual salary for 22.5 hours is £16,456

Location: Remote work with travel in the region

Hours: Part-Time, 22.5 hours per week, over 3 days, Monday, Thursday and Friday.

Post No: 2WISCPT1

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru & 2wish:

2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
• To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
• To monitor the use of the memory boxes and ensure families have been offered a memory box
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.

Additional benefits for our employees:

• An 'Employee Assistance Programme, ' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 10th July 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.

Location: Fully remote with flexible working arrangements but with your home base being in the East Midlands to allow easy travel to Warm Welcome Spaces in the region

Salary: £28,387

Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.

Closing date for applications: 12th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: 23rd July

Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. 

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners. 

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our programmes and partnership team and so we are looking for a Warm Welcome Space Support Coordinator (based in the East Midlands). 

If you are brilliant at engaging with a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support the range and depth of opportunities we can offer to Warm Welcome Spaces, we are looking for a Spaces Support Coordinator to work primarily on supporting our Champions programme, as well as other exciting programme opportunities, to ensure they are as successful as possible in delivering impact for Spaces by meeting their targets. 

We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity, learning and innovation. You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. 

Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your skills and expertise within this role

Warm Welcome Responsibilities

Working closely with the Warm Welcome Spaces Support Manager and wider team your primary responsibility will be to provide Project Coordination related to projects that are designed to support Warm Welcome Spaces, taking ownership of specific projects and tasks as required, including;

Project Coordination:

• Owns and manages parts of a project and ensures successful delivery - for example within the Warm Welcome Champions Programme or Partnership volunteering opportunities to benefit Spaces. This will include organising specific events as part of wider projects

• Develops project plans and timelines and maintains updates and progress

• Communicates clearly about a project and ensures the project is keeping to the planned timeline and outcomes, identifying any delivery challenges quickly

• Understands key responsibilities and can clearly articulate role within projects

• Responding to and fielding enquiries related to projects as appropriate

• Taking meeting minutes and chairing meetings when needed

• Collecting and entering data for various spreadsheets and documents efficiently

• Maintaining and updating information on our CRM tool

• Ensuring project documents are responsibly and securely stored and updated on the GDrive

• Builds positive relationships with partners and delivers expected outcomes on projects in partnership with them

Warm Welcome Space Support:

• Organising, supporting and attending Space visits, special events or volunteering opportunities to build relationships with Spaces and partners

• Ensuring the smooth running of in person events and visits with Warm Welcome Spaces

• Recording key insights and information during Space visits to ensure we have key impact and reporting data, as well as information to help us to continue to learn and improve our support for Spaces

Communication support:

• Supporting with communications e.g. storygathering at events or space visits 

• Creating presentations for meetings and events as needed

• Liaising with stakeholders and funders in a timely manner as required

• Writing up stories about spaces visited that can be published on the website 

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post

Person specification

We are looking for candidates with the following skills and experience: Please respond to these in your application

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Some experience in supporting community partnership projects in collaboration with cross sector partners, including Local Authorities, Voluntary, Community, Social Enterprise and Faith Sector Organisations 

• Understanding of Asset Based Community Development (ABCD) approaches in recognising and celebrating the expertise and experiences of local community groups

• A good team player who is quick and willing to respond to the needs of others by pitching in and helping with tasks

• Understanding and commitment to our values - Being Inclusive, Collaborative and Courageous

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools including a CRM system

• Able to build relationships and work well with a range of stakeholders from a variety of backgrounds. Have a good understanding and commitment to promoting Equality, Diversity and Inclusion in practice throughout your work.

• Understanding of gathering data and encouraging learning from monitoring, evaluation, and impact assessment

• Highly organised and details-focussed

• Excellent communication skills and experience of sharing information in clear, concise and easy-to-understand formats across a range of mediums, to a range of audiences.

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

For more information on how to apply, please view the attached role description. 

Hope for the Future is a dynamic UK-based charity working to drive democratic climate action. We are looking for a Fundraising Manager with the confidence to step into an established, successful system and keep our momentum going.

You will be a brilliant relationship builder, an organised manager of data and pipelines, and an excellent communicator who can write compelling narratives. Above all, you will be someone who collaborates naturally across a small, passionate team to champion a healthy culture of impact storytelling and income generation.

About Hope for the Future:

We support constituents, local groups, and national campaigns to secure ambitious action from local and national government by equipping them to have highly effective, relationship-building conversations with their politicians.

Over the past decade, we have supported more than 10,000 people to engage with politics, over half of whom had never taken action beyond voting. Through training, strategic advice, and tools, we don't just change conversations; we tangibly influence policy.

You will have:

• A track record in Trust & Grant success: pulling together compelling data and case studies to write winning bids for large-scale grants.

• Exceptional written skills for drafting persuasive proposals and impact reports.

• A love of data to oversee our fundraising pipeline using our CRM (Beacon),  working with organised spreadsheets, and clear, achievable timelines.

• The ability to support others to succeed and feel confident managing a direct report or mentoring colleagues on how to spot fundraising opportunities.

• The ability to balance the day-to-day writing tasks with big-picture financial targets .

• The ability to balance competing priorities in a fast-paced, small charity environment.

• A willingness to travel nationally and work occasional evenings or weekends as required for key events and funder engagement (claimable as TOIL).

• A genuine commitment to climate action and democratic engagement with grassroots communities.

It would be great if you also have:

• Experience supporting corporate partnerships or earned/consultancy income streams.

• Familiarity with Monitoring, Evaluation, and Learning (MEL) frameworks.

• An understanding of UK climate policy, nature campaigning, or the UK political system.

The Role

Your core focus will balance bid writing with strategy and comms management:

• Securing Income: Crafting and submitting high-quality, persuasive trust and grant applications (targeting five- and six-figure funding) and managing timely reports back to our current partners.

• Managing the Pipeline: Working closely with the CEO to track our fundraising goals, manage cash flow awareness, and keep our CRM system (Beacon) up to date.

• Supporting Earned Income: Helping to streamline the internal processes behind our paid consultancy and campaign training services, collaborating with our Policy & Engagement team to track leads.

• Leading People: Providing supportive, empowering line management to our part-time Digital Communications and Campaigns Coordinator.

• Looking Forward: As the contract nears its end, you will collaborate with the CEO to help us lay the groundwork for our next strategic fundraising cycle.

How to Apply

Please visit our website jobs page to submit your anonymised CV and cover letter.

Our Commitment to Inclusion

We warmly welcome applications from everyone and celebrate diversity across all backgrounds. If you don’t meet every single requirement listed, please don't let that deter you, we would still love to hear from you.

• Salary: £34,937.60 per annum (£27,950.08 pro-rata)

• Hours: Part-time (28 hours per week)

• Contract Type: 12-month fixed term (Maternity Cover)

• Location:  Remote anywhere in the UK (or Sheffield Head Office/Hybrid working)

• Benefits: 30 days annual leave (pro-rata) + bank holidays, pension, wellbeing support.

• Closing Date: 13 July 2026 | Interviews: w/c 20 July 2026

Important Contract Notice: Please note that this is a temporary, fixed-term contract for 12 months to provide essential maternity cover. This is a non-permanent position.

(Please note this role is primarily remote, however there is the option for hybrid working at our head office in Sheffield. Some travel may be required for this role)

To provide high quality and comprehensive helpline advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against Black and minoritised women and girls.

To work alongside helpline Coordinator and helpline volunteers and ensuring the service is trauma-informed, safe, and effective.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Why this is an exceptional opportunity
This is a rewarding and varied role for a strategic communications professional who wants to make a real difference to global health. You will be joining Global Health Partnerships at a pivotal moment — as we launch an ambitious new parliamentary advocacy programme on maternal and child health, rebrand following our transition from THET, and build our profile as the leading UK voice on NHS institutional partnerships and global health workforce policy.

You will lead GHP's day-to-day communications function while working closely with the new Senior External Affairs and Communications Lead to translate our programmes and evidence into compelling stories, campaigns, and content that reach parliamentarians, funders, journalists, and the public. If you want a communications role where your work directly shapes policy outcomes, this is it.

Job Purpose
Reporting to the Senior External Affairs and Communications Lead, you will lead GHP's communications function, ensuring that the organisation's work is consistently, compellingly, and strategically communicated to external audiences — including policymakers, funders, clinical communities, the media, and the public.

You will oversee GHP's digital presence, publications, and content output across all channels, while working in close partnership with the Senior External Affairs and Communications Lead to produce the communications assets — case studies, media materials, social content, campaign copy — that underpin GHP's advocacy priorities, including the Maternal and Child Health Programme.

You will line manage the Digital Marketing Coordinator, providing direction and quality assurance across day-to-day communications activity.

For full details of the role check out the Communications Manager job pack.

What we offer:
Along with your salary which is paid monthly, you'll receive:

• Flexible and hybrid working
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning and development allowance
• Employee Assistance Programme
• 5% employer pension contribution when an employee contributes 3%

How to apply:
Please apply with a CV and a covering letter of no more than two pages on our website by 10th July 2026.

Your covering letter should address: why you are interested in this role at GHP; how your experience of communications and content work is relevant; and how you would approach building a coherent, compelling organisational voice for GHP across its full portfolio of work.

GHP is committed to equity, diversity, and inclusion in our recruitment. We particularly welcome applications from people with lived experience of the communities and health systems our work engages with.

Service Delivery Coach

We’re looking for an enthusiastic and motivated individual to join our team as a Service Delivery Coach in North-West England from September 2026

Applications from individuals who are seeking flexible working options are welcomed.

Position: 000015 Service Delivery Coach

Location: Homebased, North West England. However, regular travel across the region will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Part-time, 28 hours per week (flexible working available)

Salary: Circa £29,300 per annum (FTE circa £36632.28 per annum)

Contract: Fixed term until 31 August 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 12 July 2026

Interview Date: 20 or 21 July. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The purpose of this role is to support and empower Stroke Association Support Coordinators to deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke. 

Whilst a coaching style maybe suitable for many aspects of the role, there will be occasions where strong leadership and management will be needed to ensure Stroke Support Coordinators maintain compliance with contractual policies and procedures and to address any performance related issues.

Supporting our organisation as part of the leadership team you will ensure improvements are led by what matters to people affected by stroke.

You will support and empower Stroke Support Coordinators through a coaching ethos to:

· Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke. 

· Identify and address capability gaps and build volunteer capacity where required. 

· Build strong relationships with key stakeholders, internally and externally.

· Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.

About You

You will have experience of:

· Effectively balancing a number of competing priorities.

· Experience supporting remote teams with paid staff and volunteers with experience in growing and developing these teams using a coaching style of management

· Experience in managing performance improvement

· Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.

· Using excellent communication skills.

· Championing diversity internally and externally.

· Identifying and supporting quality improvement, based on an understanding of how work really happens.

You will be:

· Able to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.

· Approachable, taking time to understand the context of people we work with, supporting thinking and always having people affected by stroke at the centre.

· Experienced in overseeing and supporting change and development.

· Agile in your approach, open to developing your skills, knowledge and experiences and supporting the organisation to move towards our goals and strategic focus.

Applications

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.

Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications. 

As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies. 

You will be a key external interface for our community and partners.  You will do this by:

Staff/Board Leadership and Governance:

• Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers. 

• Building team spirit and employee engagement and offer.

• Leading and delivering regular staff performance and development reviews.

• Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.

• Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.

• Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.

• Ensure policies are kept current.

• Ensure recording and management of absence/leave.

• Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.

• Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.

• Oversee training and personal development plans for staff and volunteers, as appropriate.

• Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.

• Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.

• Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.

Foodbank Management:

• Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.

• Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.

• Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.

• Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.

• Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.

Strategy and External Relationships:

• Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.

• Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.

• Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.

• Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.

• Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.

• Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.

About you

Essential Experience and Knowledge:

• 5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.

• Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.

• Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.

• Experience in developing and leading successful and engaged volunteering programmes and support.

• Full valid driving licence. 

• Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.

• Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.

• Experience of implementing rigorous reporting and evaluation practices on operations.

• Experience of managing day-to-day financial administration and reporting.

• Evidence of delivering clear metric dashboards and reports.

• Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.

• Demonstrable knowledge and experience in HR processes and management.

• Experience in building and delivering strategic plans.

• Proven experience of effective problem solving and responding to crisis situations.

• A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.

• A nuanced and sensitive understanding of the complex reasons people attend food banks.

Desirable Experience and Knowledge:

• Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.

• Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views. 

• Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.

• Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.

Personal Skills and Attributes:

• An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.

• An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.

• A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.

• A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.

• Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.

• A high level of literacy and communication.

• A high level of numeracy and ability to analyse data.

• Strong leadership attributes to build engagement and performance with the team.

• Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.

• Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.