Policy research volunteer jobs
Product Marketing Coordinator
This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.
You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.
This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.
The fundamentals of the role
Marketing and sales enablement
- Develop property messaging, value propositions, and supporting materials.
- Ensure each property has strong visual assets, including photography, video, and written content.
- Create and maintain property information sheets for internal and external use.
- Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
- Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.
Viewings organisation and coordination
- Plan, schedule, and continuously improve the property viewings process.
- Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
- Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
- Occasionally attend viewings to assess quality and gather feedback.
Go-to-market planning and execution
- Visit properties to understand condition, local context, and customer appeal.
- Support property launch planning, including pricing, audience targeting, and marketing tactics.
- Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
- Track and report on the performance of property launches and viewings.
- Work cross‑functionally to ensure alignment between product, marketing, and service standards.
Product vision and positioning
- Support the definition and development of clear, compelling property value propositions.
- Ensure property products align with business objectives, customer needs, and market trends.
- Work with Marketing and Services to connect operational quality with external positioning.
Market and customer insight
- Research market needs, pricing, locations, and competitor activity.
- Develop and refine guardian personas to support effective targeting and communication.
- Share insights across the business to inform marketing, sales, and product decisions.
- Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.
Product lifecycle management
- Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
- Oversee the property journey from setup through launch and occupation.
- Ensure properties are ready for viewings and occupancy through clear coordination and communication.
About you
You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
- Interest in our mission and values as an organisation.
- Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
- Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
- Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
- Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
- Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
- Ability to translate operational detail into clear, compelling customer‑facing messaging.
You’ll have the opportunity to deepen your skills in:
- IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
- Public speaking - learn how to confidently communicate our mission, values and standards internally.
- Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
- Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.
Dot Dot Dot is a social enterprise that turns properties which would otherwise stand empty into inexpensive homes.

The client requests no contact from agencies or media sales.
Reports to: Assistant Director of Finance & Operations
Line Manages: Delivery Operations Manager
Salary: £52,692
Location: Central London, Hybrid
Contract: 2-year fixed term
Closing date for applications: 12pm, Tuesday 17th March 2026
Interview dates: Week commencing 30th March 2026
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.
One of the most important things we do is ensure that our funding and commissioning processes run smoothly and deliver maximum impact. We manage significant grants and complex commissioning arrangements that support projects designed to make a lasting difference. To do this well, we need robust systems, clear governance and strong relationships with partners. This role is critical to making that happen. As our Senior Grants & Commissioning Manager, you’ll lead on optimising our grant management system Salesforce, oversee risk and compliance and drive improvements in commissioning and procurement across the organisation. You’ll be the go-to person for contracts, grant agreements, policy guidance and Salesforce, ensuring data integrity and enabling confident decision-making. By keeping everything organised and efficient, you will be helping us achieve our strategic goals and deliver on our mission.
Key Responsibilities
Your role would be to ensure our funding and commissioning processes run efficiently, compliantly and strategically. You’ll lead improvements in systems, governance and risk management, act as the organisation’s Salesforce and grant management expert, and provide strong leadership to the team which will enable confident decisions and maximising impact. A detailed list of your key responsibilities on how you’ll do this is given below:
- Grant management and system optimisation:
- Manage the organisation’s grant management system (Salesforce), ensuring functionality, accuracy and integrity of data.
- Configure and update forms, fields and workflows to support new applications and evolving business needs.
- Develop and deliver custom reports and dashboard for internal teams to enable effective monitoring and decision-making.
- Act as the primary liaison for system enhancements, ensuring continuous improvement, and day-to-day troubleshooting.
- Commissioning and procurement:
- Support the Assistant Director of Finance and Operations in delivering improvements to commissioning and procurement processes across the Programmes, Evaluation, Change and Evidence directorates.
- Ensure commissioning activities align with organisational priorities and compliance requirements.
- When required, provide support and additional resource to the Delivery Operations Manager on the execution of agreements for all teams.
- Risk management and compliance:
- Lead on negotiating terms and conditions with grantees, evaluators and researchers, escalating complex issues where necessary.
- Conduct due diligence for funded projects, ensuring compliance with organisational standards and risk mitigation.
- Maintain and control master versions of all templates, including Grant Agreements and Variations, ensuring accuracy and consistency.
- Governance and policy development:
- Develop, maintain and disseminate non-HR policies and guidance documents related to commissioning and procurement.
- Ensure governance frameworks are robust, up-to-date and embedded across the organisation.
- Training and capacity building:
- Design and deliver training sessions to build staff competency in policies, guidance and system procedures.
- Act as the organisational expert on Salesforce and grant management processes, providing ongoing support and advice.
- Leadership and team management:
- Provide direct line management, mentorship and professional development for the Delivery Operations Manager. When required during periods of peak activity, provide support and resource for their responsibilities.
- Ensure effective delegation, clear escalation routes and a culture of high team performance
Please visit our website for the full 'About You' information.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around the 32 London Boroughs are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To Apply
To apply, please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Tuesday 17th March 2026.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:
1. Please provide an example of a complex operational process you’ve developed from scratch and implemented independently. What did you do, what impact did it have, and what did you learn?
2. Please describe your experience working with CRM or database systems and provide an example of when you’ve implemented a change to how that system is designed.
You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interviews will take place in the week commencing 30th March 2026, we foresee this being a one stage process.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
Trust Fundraising Support Officer
Hours: Part-time 14 - 17.5 hours per week
Location: Hybrid working
Salary: £26,000 - £29,000 (Pro Rata)
Contract: Permanent
DBS: A basic check will be required
About Us
At Epilepsy Action, we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy.
As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.
We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!
About the Role
We are currently seeking a Trust Fundraising Support Officer to join our growing fundraising team. 2025 was our best year yet for income and this role is pivotal in helping us to take the next step in further growing our income.
This new role will play a key part in delivering funding from Trusts, Foundations and other funders across the UK, supporting the Senior Trust Fundraising Officer to maximise our income. You will be responsible for making small-scale grant applications, and for growing our grants portfolio through identifying new funding opportunities.
There will be a range of projects to work on, providing vital support to ensure that we are increasing the number of warm funders who regularly support the charity.
Your key responsibilities will include:
- Build up a strong pipeline of prospective funders by researching trusts that align with Epilepsy Action’s vision and strategy
- Secure income from small-scale charitable trusts, foundations, and other grant makers to meet individual and team targets
- Ensure timely thanking, updates and reporting for all grants and donations from our rolling programme of applications
- Use data in the CRM to analyse trends and identify opportunities
At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.
About you?
We are looking for a dedicated fundraiser who has:
- Experience in using specialist fundraising research tools
- Proven communication, writing and editing skills
- Proven experience of securing donations, grant income or new business
- Familiarity with CRM systems and digital tools
- Organisational skills, is detail-oriented, and able to work to tight deadlines
Interested?
If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying you can contact us for a friendly informal chat.
Closing Date: 9am on Monday 23rd March 2026
Informal Chat: These will be arranged on an ongoing basis as applications are reviewed
Interviews: Thursday 2nd April 2026
Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in London office, E1, with the team meeting in person to collaborate once per week. There is also the expectation of travel as required (usually 2-4 times per month) across London (and potentially) the UK to meet with donors. Homeworking options in line with our Crisis Hybrid Working Policy.
About the role
Crisis is in the first year of our new strategy, and philanthropy is critical to achieving our organisational goals, especially the £20m Housing Supply campaign, an ambitious initiative at the heart of our strategy to deliver genuinely affordable homes and end homelessness for good.
You would use your proven ability to build strong relationships and secure four- to five-figure gifts to manage a dynamic portfolio of major donors and prospects, applying your understanding of moves management and the major donor solicitation cycle to engage, inspire, and retain support. Confident in working with high-profile individuals, you would use your excellent communication and influencing skills to deliver compelling cases for support, represent Crisis with professionalism, and create meaningful donor experiences.
Proactive and creative in your approach, you would work collaboratively across teams, integrate digital techniques to enhance engagement, and measure success against KPIs and targets. Above all, your work would be driven by a deep commitment to Crisis’ purpose and values, equity, inclusion, and the belief that together we can end homelessness for good.
About you
We are looking for an ambitious and relationship-led fundraiser who is passionate about making a tangible difference and inspired by Crisis’ mission to end homelessness. The ideal candidate will have a strong understanding of moves management and the major donor solicitation cycle, using these principles to strategically cultivate, solicit, and steward high-value supporters. With a proven track record of securing four- and five-figure gifts, you will be confident in engaging and influencing high-value and high-profile individuals, understanding their motivations and inspiring their confidence in Crisis’ work. You will combine excellent communication and influencing skills with creativity and independence, managing a dynamic portfolio of donors while working collaboratively across teams to deliver outstanding supporter experiences. Highly organised, results-driven, and innovative in your approach, you will be motivated by achieving targets and growing income. Above all, you will share Crisis’ deep commitment to equality, inclusion, and social justice, and be driven by the belief that homelessness can, and must, be ended.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 15 March 2026 at 23:59
Interview date, location and process: The interview process will be two stages. For the first-round interview you will be asked to prepare a short task in advance which can be presented verbally, this will be followed by a competency-based interview. This will be on either Monday 23 or Tuesday 24 March via Microsoft Teams. The second-round interview format and location TBC but will happen promptly.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Salary: £55,407 per annum.
Hours: 35 hrs per week
Place of work: Hybrid with a minimum requirement of 24 in-person days per annum and significant travel across the UK including overnight stays (at least once a month)
Join Our Team!
We are looking for someone to join us who will take the lead on improving the quality and standards of care for people affected by Crohn’s and Colitis across the UK. As a member of the Senior Executive Team you will translate the strategic direction of the charity into tactical plans for healthcare professional support and quality improvement to achieve the charity’s strategic objectives.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference.
Role Overview
You’ll work with the Director of Services, Research and Evidence to develop and implement a healthcare professional services strategy in accordance with the charity’s strategic aims. You will deliver the charity’s strategic leadership of the IBD UK Alliance and associated programmes of work as well as the implementation of the National Primary Care Diagnostic Pathway for lower gastrointestinal symptoms, and building a support offer for IBD nurses. You’ll be leading the strategic planning and budgeting for the Health Professional Support & Standards team, providing visible and influential leadership to the charity and driving a culture of high-performance, collaboration and continuous improvement.
About You
It is essential that youhave significant experience working in a health charity, leading a team that delivers programmes to support healthcare professionals. This includes developing education, driving engagement, and leading quality improvement initiatives across primary and secondary care.
You will be an experienced leader with a strong track record of managing teams and influencing senior stakeholders to improve standards of care. This is not a clinical role; we are seeking someone with proven experience leading healthcare professional support, education, engagement, and quality improvement programmes within a charity setting, rather than someone whose experience is primarily clinical.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.
In this role, there is plenty of scope for a hybrid approach working from home, although there will be times when you will need to be at face-to-face meetings with your team or our partner agencies. There is a requirement for you to attend a minimum of 24 in person days a year, and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. There will be a requirement for significant travel and overnight stays around the UK (once a month on average).
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Catherine Winsor, Director of Services, Research and Evidence. Contact details can be found in our Recruitment Pack.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack attached.
Closing Closing date: Monday 16 March 2026 at 9am
Interviews will be taking place on 25/26th March (tbc) and will be held either remotely or in our London Office.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Justlife’s Vision
Making people's experience of temporary accommodation be short, safe and healthy.
About this role
The role of Health Engagement Worker will involve supporting a caseload of service users that are experiencing homelessness. The role requires the use of specialist knowledge and relationship skills to influence service users with varying degrees of mental health, addiction and trauma related issues to engage with health services.
This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and social security benefits. Working collaboratively with our partners Arch Healthcare the role is dependent on good communication and joint working with a variety of partners and professionals.
The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.
Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.
Why do we exist
Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.
How do we operate?
Our values guide our work and are very important to us:
· Collaboration before competition
· People before programmes
· Innovation before Institutions
What do we do?
Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.
We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.
Why work for us?
Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
Perks of working at Justlife
· Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
· Additional 5 days annual leave purchase scheme through salary sacrifice
· Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
· Cycle to work scheme
· 2 Volunteering days per year
Key terms and conditions
Job Title: Health Engagement Worker
Hours: 37.5 hours per week
Contract: Permanent
Normal hrs to be worked: Monday-Friday 9am-5pm
Location: Brighton
Salary: £29,892 per Annum
Application Process
To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV here. Deadline for applications is midnight 15th March.
Provisional interview dates will be the week of 23rd March.
Role Summary
The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.
Role Description
Service Delivery
Using frontline practical and procedural knowledge of working with complex service users to support them to engage with health care services during their housing vulnerability. This could include, but is not limited to;
· Assisting them in addressing housing, financial, health or wellbeing needs
· Accompanying them to appointments
· Connecting them with appropriate support services such as substance misuse services or food banks
· Collaborating with agencies such as the local authority, housing providers and support services
· Advocating on behalf of the service user to access medical care, housing and benefits.
· Maintaining regular contact, a listening ear and emotional support during times of crisis
· Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness
· Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
· Use interpersonal and communication skills to provide support to service users and collaborate with others including colleagues, partner agencies, health care professionals and external agencies.
· Take duty of care seriously by assessing the service users social and environmental conditions, drawing out and passing on relevant information to and from healthcare professionals, ensuring client confidentiality is maintained.
· Use of excellent writing skills to prepare and submit housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of service users.
· Support delivery of the activities programme where needed.
· Brief and liaise with other members of the team and external agencies regarding service users, enabling them to effectively carry out their roles.
· To record all service user data on the Inform system within the standards set by the organisation.
· Carry out light physical tasks, such as travelling to visit service users, shopping or lifting office equipment.
· Oversee work streams within the project as directed by the Project Lead.
Service Development
· Collaborate with the Advocacy and Patient Discharge Coordinater, maintain good standards of support for patients as well as good communication with hospital staff and the weekday in-reach team.
· Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
· Provide reports and case studies when requested.
· To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in appropriate staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.
Research
· Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of service users in design and delivery of the service.
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.
Person Specification
Experience
· Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group)
· Experience of working with drug and alcohol dependent adults or those experiencing poor mental health
Skills
· Care, empathy and skilled in dealing with emotionally vulnerable service users
· Excellent ability to engage with service users in an empowering manner
· Effective communication; written and oral skills
· Effective administrative and IT skills
· Excellent organisational skills
Knowledge
· Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
· Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
· An understanding of health and safety policies and procedures that aim to keep staff and clients safe.
Personal Attributes
· Commitment to equal opportunities in our service delivery
· High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
· Ability to be self-motivated and work well in a team or as a lone worker
Our vision is to make people’s experience of temporary accommodation as short, safe and healthy as possible.



The client requests no contact from agencies or media sales.
Role
The Programme Officer will manage day-to-day relationships with Degrees’ research groups based in the Latin America and Caribbean region, ensure smooth grant administration, and support regional events.
Key Responsibilites
Grantees
- Being the first point of contact for our grantees and stakeholders, including volunteer research collaborators.
- Supporting research teams to gain access to, for example, modelling data.
Grant management
- Grant management, including onboarding and ongoing administrative support for the grantees of the various research funds at Degrees.
- Processing payments.
- Supporting the monitoring, evaluation and learning process in relation to programmatic activities.
Events
- Working closely with the Events Manager, other regional Programme Officers and Policy Engagement staff to organise international events, including regional workshops in Latin America and the Caribbean.
Administration
- Support the building and improvement of internal processes.
- Contributing to the monthly call and research seminars.
- Provide ad-hoc support as needed, for example, financial administrative support for grants and programmatic events, note-taking, organising travel, inputs to communications, working with Degrees’ senior management, board, volunteers, and partners.
Key relationships
- Within the Programmes team forge close working relations with Programmes Director, Programmes Manager, other Programme Officers, Events Manager, Staff Scientist and Scientific Writing and Publishing Lead.
- Develop strong working relations with colleagues from the following teams i) Operations, ii) Policy & Engagement and iii) Communications.
- Provide ongoing support for Degrees funded scientists based in Latin America and the Caribbean.
Qualifications
We are seeking a dynamic self-starter based in the UK, with experience in planning and running international events as well as academic workshops. As Degrees is still operating as a relatively small but growing team, the successful candidate will be flexible and motivated – prepared to turn their hand to whatever needs doing to deliver Degrees’ programme of work.
Essential
- A university degree in a relevant subject such as international development, international relations, public policy or earth sciences.
- At least two years’ experience.
- An understanding of climate change science and associated development challenges.
- Fluent in English and Spanish.
- Strong organisational and project management skills.
- Strong written and oral communication skills.
- Good analytical skills with an ability to distil key messages from complex information.
- Strong digital skills.
- An ability to multitask, to set and deliver on priorities, and to work under pressure.
- Strong interpersonal skills and an ability to work with people of all levels and backgrounds.
- Comfortable working in a dynamic, remote start-up environment.
- Ability to travel overseas for up to a week per visit as required.
- A commitment to the mission and values of the Degrees Initiative.
- Legal right to work in the UK.
Desirable
- A master’s degree in a relevant subject.
- A degree in environmental science or international development.
- Five to ten years of post-university professional experience
- Proficiency in Portuguese.
- Advanced digital skills, such as proficiency with advanced spreadsheet functions.
- Experience using CRM systems and Microsoft Office applications, with strong proficiency in Excel.
- Experience working in or with developing countries.
- Experience in event organisation, workshop facilitation, grant administration, impact monitoring and evaluation, and/or budgeting and financial management.
A dynamic charity working on climate change and global development



Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture.
With a newly integrated Partnerships Team spanning corporate partnerships and community fundraising, and an ambitious £5m appeal ahead, Acorns is now seeking a Senior Community Partnerships Manager to oversee and deliver the charity’s community fundraising strategy, driving c.£1m of income. The strategic focus will be on building more commercially productive relationships with SMEs, community groups, and associations across the West Midlands.
Reporting to the Head of Partnerships, you will personally manage a portfolio of key community partnerships while leading and developing a team of three Community Partnerships Managers. While the team operates on a patch basis (Birmingham/Black Country and Worcester), you will take a lead on integration across Acorns, working closely with Retail and Care colleagues.
This is a superb opportunity for someone who has evolved from traditional community fundraising into more commercially-focused, regional partnerships.
About the role
As Senior Community Partnerships Manager, you will:
- Report to the Head of Partnerships and line manage three Community Partnerships Managers, ensuring plans are focused, targets/KPIs are set and met and ROI is prioritised
- Oversee key accounts worth circa £1m across the team, seeking opportunities to uplift/evolve, whilst delivering exceptional donor experience for SME, community group, and association partners
- Be the key account manager for a range of partnerships that have the potential for growth, are higher profile or have a wider geography than one patch alone
- Work closely with the Corporate Team to ensure smooth handover of partners with higher value potential or commercial complexity or in reverse for those that focus more on staff fundraising alone
- Network map and build relationships across key sectors, utilising Acorns senior leaders to open doors
- Contribute to the development of fundraising products and campaigns that appeal to community audiences
- Collaborate with Retail, Care and other fundraising teams to maximise referrals and cross-team opportunities
About you
Essential skills and experience:
- Proven experience of growing income through regional community engagement, ideally within a charity setting
- Either line management or substantial coaching/mentoring experience
- Experience of working with community leaders
- Experience and evidence of first-class relationship management techniques and donor care
- Experience of organising events, managing volunteers, risk assessments and health and safety requirements
- Track record of cross-team working with examples of impact, ideally this will include collaborating with corporate partnerships teams
Desirable:
- A blend of regional corporate relationship management and community fundraising experience, reflecting the strategic direction of the role
Employee benefits include:
- 27 days annual leave plus bank holidays
- 5 days holiday buyback scheme starting from April 2026
- 5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
To apply, please upload your CV, making sure it reflects the essential skills and experience outlined above. You can use the notes/cover letter section to share any additional relevant information. Suitable applicants will be contacted and given full support with the formal application process.
Round 1 interviews – w/c 30 March (TBC)
Round 2 interviews – Thursday 9 April
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our Graduate Programme.
An opportunity...
This programme offers an exciting opportunity to gain hands‑on experience in the non‑profit sector, develop essential professional skills, and play a meaningful part in transforming the lives of children and young people.
What sets our graduate programme apart is the real responsibility and purposeful work we release our graduates into - our relational culture and approach to leadership brings significant opportunities for influence. You’ll build on your passions, strengths and interests as you get involved in key areas of TLG’s work, contributing to impact that truly matters.
You’ll be based primarily within one TLG team, giving you the space to grow specialist skills and make a real difference. Your placement will be matched to your unique strengths and interests. Alongside this, you’ll gain wider experience through inter‑departmental projects, enabling you to develop a broad understanding of the charity sector and how different teams work together.
Examples of teams your role could sit within include Fundraising & Supporter Engagement, Marketing, Communications & Advocacy, Programmes, Executive Support & Operations, Digital/IT.
There will be a wealth of development opportunities at you fingertips as part of the programme, designed to accelerate your growth and equip you for a successful career in the charity sector.
You’ll be the driving force in drawing together your own unique mix of diverse experiences to maximise your career development and enhance your impact. Some of what’s on offer includes:
· Potential for a funded qualification or further professional training
· Access to an external coach to support your development
· Potential for external mentoring or short-term external placements
· Opportunities to work with and shadow Heads of Department across TLG
· Dedicated time to visit other organisations and build sector insight
· Participation in the Graduate Programme book club, with input from senior leaders
· Action learning sets and development sessions led by senior leaders
· Access to TLG’s internal leadership and development programmes
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Applications will be reviewed on a rolling basis prior to the closing date, so we would encourage you to apply as soon as you’re able. We reserve the right to interview and appoint prior to the closing date.
Hours: Full time (37.5 hours per week)
Closing Date: Tuesday 12th May
The client requests no contact from agencies or media sales.
About the Role
Advice Giving
• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
• Meet the individual performance targets set as part of this project.
Research & Campaigning
• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
• Keep up to date with current research and campaigns priorities, initiatives and plans.
Administration
• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.
Professional development
• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
o Attending training opportunities.
o Reading monthly subscriptions, relevant publications and Citizens Advice Updates.
• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
• Identify and implement your own learning and development needs.
Other duties and responsibilities
• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for Citizens Advice Liverpool.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Requirements
Desirable
1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
3. Ability to give and receive feedback objectively and sensitively.
4. Effective oral and written communication skills, with good IT knowledge to support delivery of service
5. Ability and willingness to work both on own initiative and as part of a team.
6. Willingness to learn and develop skills and be flexible with service delivery.
7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.
8. Ability to assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Head of Mass Supporter Fundraising
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Are you an experienced fundraising leader who wants to be part of creating a future where nobody dies of bowel cancer? This could be the role for you!
Bowel Cancer UK is seeking an exceptional, growth-driven Head of Mass Supporter Fundraising to join our team. We have set a bold ambition to significantly increase income over the next five years, ensuring everyone diagnosed with bowel cancer in the UK receives the support they need.
This is a rare opportunity to build and scale a data-led fundraising programme, increase our visibility in a competitive landscape, and develop a high-performing talented team capable of delivering sustained, multi-million-pound income growth. You will lead the development of transformational strategies and play a critical role in the management of the charities CRM to significantly scale revenue while ensuring digital innovation is at the heart of all strategic decision-making. You will take full ownership of mass supporter fundraising budgets and provide visionary leadership by directly managing team managers to foster a culture of professional growth.
The salary is £51,241, plus £2,000 London Weighting if applicable and a contributory pension scheme. The position is home-based UK-wide, with required travel to our London-based Hub space in Kennington. We offer 27 days of holiday, plus three discretionary days between Christmas and New Year in addition to statutory holidays, complimented by a range of brilliant staff benefits.
If you have a proven track record in digital acquisition, harnessing data to support decision-making, managing multi-million-pound budgets, and know what it takes to motivate and lead a brilliant team, we want to hear from you.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
We are seeking a forward‑thinking leader with a track record in changing organisations that have a good and loyal team in place with a commitment to our mission and values, and the imagination to explore new ways of meeting local needs. A track record of fundraising in the charity sector is needed. Whether you come with a background from the advice sector, the wider charity world, or another relevant field, if you have the vision and drive to steer CAEW into the future, we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You.
You will be a self-motivated and proactive senior trust fundraiser, excited about this new role and achieving our ambitious fundraising goals – approaching it with good humour, resilience and resourcefulness, and confident in your skills and abilities.
Professional, reliable and highly organised, you will enjoy working collaboratively, able to inspire and support colleagues, and have a strong team ethos.Outgoing and engaging, you will be able to convey a passion for nature and wildlife to different audiences and feel confident when sharing our vision and impact with others. You will be able to nurture and develop relationships with key stakeholders, including those we do not already have a relationship with.
You will have a strong knowledge of Staffordshire and Stoke on Trent and be able to work/travel throughout the county.
We welcome applications from senior trust fundraisers, bid writers from the commercial sector and senior fundraisers from major donors or corporate partnerships who can demonstrate transferable skills and knowledge, and success at the income levels required.
About the Role.
We are investing in our Fundraising and Development team to deliver an ambitious 5-year fundraising strategy. The Trusts and Philanthropy Manager is pivotal in securing philanthropic support from trusts and foundations, legacies, major donors, and corporate partners.
Over the strategy period you will be responsible for developing annual trust and grant income to £500,000+, by securing grants of five figures and above and gaining multi-year donations.Using your experience in creating strong cases for support, including unrestricted costs, and pipeline development, you will work with two part-time colleagues to increase annual income from major donors, legacies and corporate partners to £250,000+ (excluding exceptional legacy gifts).
With curiosity, you will identify funding opportunities and reach new audiences. You will thrive on building strong, long-lasting relationships, cultivating donors through verbal and written communications, and managing stewardship events.
As a senior manager, you will have budget responsibility, report regularly, and mitigate under performance.You will ensure joined-up planning and delivery, developing fundraising relationships across income streams, and you will enjoy line management, collaborating with others, and leading project groups to deliver targets on deadlines.
A typical week is expected to include at least 2 days from our Wolseley Head Office, 1-2days in Staffordshire to secure new support and meet donors, the remaining time worked remotely, with flexibility as required.
About Us.
“Staffordshire Wildlife Trust protects and enhances the wildlife and wild places of Staffordshire and promotes understanding, enjoyment and involvement in the natural world.”
A registered charity established in 1969, we are one of 46 county Wildlife Trusts throughout the UK and are supported by over 18,000 members.
The Trust owns or manages 45 nature reserves covering an area of over 1900 hectares. We have around 140 staff, based in six locations around the county including our Headquarters at Wolseley Bridge, Stafford, with our work divided into four departments: Conservation Delivery & Engagement, Fundraising and Development, HR & Support Services, and Resources. The Trust has a diverse workforce including site wardens, wildlife surveyors, community and education officers, catering, retail and administration.
In addition, we have a trading company which looks after the trading side of our business. This includes a café at The Wolseley Centre, charity shops in Leek, Penkridge and Codsall, and a retail shop in the Wolseley Centre.
We’re Wild About Inclusion! To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It means creating workspaces where difference is celebrated, everyone can be themselves and flourish, just like nature.
Staffordshire Wildlife Trust is committed to keeping children and young people safe, you can see our policy on our website.Safeguarding and protecting our visitors, customers, members, staff and volunteers is the responsibility of every trustee, employee, and volunteer at Staffordshire Wildlife Trust. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
Disability Confident Employer. As a Disability Confident accredited employer, we guarantee to interview all disabled applicants who meet the minimum criteria for vacancies. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
At SWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy.
Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools
Staffordshire Wildlife Trust is a registered charity.Charity No: 259558.
Closing Date: 9am on Monday 30th March 2026
Interviews: 1st stage - MS Teams call during the recruitment period
2nd stage -Wed 8 April or Fri 10 April 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Brompton Fountain supports children's heart and lung care at Guys and St Thomas’ NHS Foundation Trust encompassing Royal Brompton, Harefield, St Thomas’, Evelina London Children’s Hospital and their partner hospitals.
Based at Royal Brompton Hospital, we work with teams across all sites to ensure patients and their families receive specialised support and resources (whilst in hospital and at home), regardless of where the child is treated within the Trust
network.
The Family Support Officer plays a vital role in delivering compassionate, practical and emotional support to children, young people and families receiving care under the Guy’s and St Thomas’ NHS Foundation Trust. Working closely with the Hospital Services Manager, the post-holder will help deliver high-quality charitable services, events and projects.
Key objectives of the job
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Work closely with the Hospital Services Manager to deliver core charity support, including but not limited to researching and distributing essential items, seasonal gifts and treats.
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Assist with the planning, preparation and delivery of events for children and families, varying in scale from one-to-one activities to large events.
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Obtaining and filing photo consent forms for any photography for promotional use.
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Assist with the delivery and development of services specifically for bereaved families, including annual events and support projects.
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Assist with the upkeep of parent communal areas, including stock levels and general maintenance.
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Order products as directed by Hospital Services Manager
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Accurately recording charitable output, to be used for reporting purposes.
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Arranging travel and accommodation for families as part of our support services.
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Contribute ideas to improve services and identify unmet needs among families.
Communication and representation
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Communication with parents and families during face to face, telephone, email and social media interactions.
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Act in accordance with safeguarding procedures, escalating concerns about the welfare of children or vulnerable adults to the Hospital Services Manager (or charity CEO as required)
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Assist with the creation of regular charity newsletters through copywriting.
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Act as an ambassador for the charity when attending events and activities.
Additional duties
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Ensure that up to date written records and activity data are maintained in accordance with professional and charity standards.
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Comply with Charity and Trust policies including, but not limited to, current child protection policy and guidance, confidentiality, and health and safety.
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Respect the individuality, values, cultural and religious diversity of patients and their families, and contribute to the provision of a service sensitive to these needs.
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Be vigilant and aware of all stock, merchandise and resources owned by the charity.
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Adhere to policies and guidelines regarding money handling, as set by the CEO (including the use of bank cards/petty cash).
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Any other duties as may be required by the Hospital Services Manager and CEO within the competencies and scope of the post.
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Participate in safeguarding training and mandatory Trust/charity training.
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Complete merchandise sales from charity office as and when necessary.
Person specification
Essential
-
Experience of working or volunteering with children, young people and families.
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Proven ability to deliver high-quality support in a service-driven environment.
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Demonstrates empathy and compassion, with the ability to discuss complex topics such as health issues, additional needs, and bereavement with sensitivity.
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Ability to work effectively with hospital teams and willingness to support colleagues and contribute to a positive team culture.
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Calm under pressure.
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Strong organisational skills.
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Experience handling sensitive information appropriately.
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Personal drive, energy, integrity, adaptability and responsibility.
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Good IT skills, including competence in Microsoft Office products.
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Excellent personal and communication skills, including written and spoken English.
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Reliable and punctual
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High level of attention to detail.
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Excellent references will be required.
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Enhanced DBS check will be required.
Desirable
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Experience of working directly with children/families who have additional health needs.
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Experience of working or volunteering within a hospital.
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Experience of working within an office/admin setting.
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Knowledge of the NHS environment.
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Previous charity or third-sector experience.
We support children's heart and lung care at Royal Brompton Hospital and its network of partner hospitals throughout London and the South East.
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Closing date for applications: 9:00 on Wednesday 25th March 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS