Quality and compliance manager jobs

We are looking for a motivated and forward-thinking Operations Manager to lead our Victim Support Services across Warwickshire. This role is to provide maternity cover for a period of 12 months.

It is currently home based with an expectation to work from different office bases alongside team members when required as well as regular travel across Warwickshire to attend a range of in-person multi-agency operational and strategic meetings.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Operations Manager you will lead and manage the delivery of victim services supporting adults, children and young people, including specialist DA support for children and our Restorative Justice team. You will ensure the provision of high-quality services, as well as compliance with contractual and organisational standards, and supporting the Area Manager to identify opportunities for service development.

Key Responsibilities

• Manage and monitor service performance KPIs and business plans.
• Lead and support your team through effective recruitment, training and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

The role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You

Ideally, you will be someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

We are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a shared sense of purpose in everything we do.

You will need:

• Understanding of voluntary and statutory agencies in criminal justice, health and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crime of people of all ages including children and young people.
• Experience of working directly with adults, children and young people.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Our Adult Learning Manager is a key operational role within the Adult Learning, Skills and Employment service. The post holder will take lead responsibility for the management and delivery of High Trees’ adult learning and community education provision, ensuring highquality, accessible and impactful learning for local residents.

Working closely with the Head of Adult Learning, Skills and Employment, the post holder will oversee the operational delivery of our Adult Education Budget (AEB/ASF) funded provision and wider community learning offer, including functional skills (English, Maths and ICT), ESOL, community wellbeing, family learning and selected vocational courses.

This is a hands-on management role that combines operational oversight with a strong focus on quality, compliance and continuous improvement. The post holder will lead a team of tutors, learning support staff and coordinators, ensuring excellent standards of teaching, learning and assessment across all provision.

A central aspect of the role is ensuring the adult learning curriculum offer is well-designed, responsive to local need and effectively supports residents to develop skills, confidence and pathways into further education, training and employment.

Employee benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day
each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans
• Regular team lunches and generous supplies of office breakfast and snacks!

Hours:            25 hours per week

Base: Shipley office with travel to other offices (Skipton/Harrogate)

Salary:            £32,000 – £35,050 (Full time equivalent)

We are seeking an experienced and proactive Volunteer Manager to lead the development, coordination, and growth of our volunteer programme supporting unpaid carers (both adults and young carers).

This role will focus on recruiting, training, and supporting a diverse volunteer base, including members of the public, college students, and student social workers to deliver a range of support across our services. Alongside this, the Volunteer Manager will play a key role in building internal capacity by equipping staff with the skills and confidence to effectively support volunteers in their roles. This is an exciting opportunity to shape and strengthen a volunteer offer that has real impact for carers in our community.

Key Responsibilities

Volunteer Recruitment & Engagement:

• Develop and deliver effective volunteer recruitment strategies
• Promote volunteering opportunities through outreach, partnerships, and campaigns
• Build relationships with colleges, universities, and community organisations to attract volunteers
• Manage the end-to-end recruitment process, including onboarding and safer recruitment checks

Volunteer Training & Development:

• Design and deliver induction and training programmes for volunteers
• Ensure volunteers are equipped with the skills and knowledge needed for their roles
• Support student placements (e.g. social work students) to meet learning objectives

Volunteer Supervision & Support:

• Provide ongoing supervision, guidance, and pastoral support to volunteers
• Monitor volunteer wellbeing, performance, and development
• Address any issues or concerns in a timely and supportive manner
• Foster a positive, inclusive, and rewarding volunteer experience

Supporting Staff to Work with Volunteers:

• Train and support internal staff to effectively supervise and work alongside volunteers
• Develop guidance, tools, and best practice resources for staff
• Promote a culture where volunteering is valued and embedded across the organisation

Quality, Safeguarding & Compliance:

• Ensure all volunteering activity is safe, ethical, and compliant with organisational policies
• Maintain accurate records of volunteer activity and engagement
• Support safeguarding processes and ensure volunteers understand their responsibilities

Service Development:

• Contribute to the ongoing development and improvement of the volunteer programme
• Gather feedback from volunteers, staff, and service users to inform improvements
• Support reporting on volunteer impact and outcomes

For an informal discussion, please reach out to: Dolly Dalton.

This is an opportunity to join a dedicated organisation that is committed to making a meaningful impact on the lives of carers. If you are passionate about supporting others and making a difference, we encourage you to apply.

Carers’ Resource values diversity and is an equal opportunity employer. We encourage applications from all backgrounds.

Closing date for applications: Sunday 28th June 2026

Proposed interview date: Friday 10th July 2026 (Shipley)

JOB TITLE: Service Manager

RESPONSIBLE TO: Chief Executive Officer

HOURS OF WORK: 37 hours per week

BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN

HOLIDAYS: 28 days - including statutory holidays (pro rata)

SALARY: £34,000 per annum plus benefits

Main Duties and Responsibilities

• Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
• Ensure organisational standards are being met in the accommodation service across all Hope properties.
• Draw up rotas in advance for sign-off from the CEO.
• Monitor staff attendance and report absences promptly to the Management Team.
• Motivate the team through regular one to one supervisions and by modelling good  practice.
• Monitor and manage team performance and progress reporting issues at the Management Team meetings.
• Identify staff training needs and submit requests to the Office Manager.
• Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
• Supervise the delivery of other services provided on site.
• Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis.
• Carry out monthly property inspections on all Hope properties.
• Work with the Office Manager to manage all Health and Safety issues.
• Assist in the recruitment and selection of staff.
• Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope’s requirements.
• Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored.
• Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe.
• Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion.
• Undertake disciplinary and grievance procedures as necessary.
• Undertake evictions if these arise.
• Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients.
• Deal with complaints from clients.
• Implement the warnings and exclusions’ policy where necessary.
• Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes.
• Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment.
• Take overall responsibility for the hostel petty cash system.
• Ensure client charges are received, recorded and received by Finance Manager.
• Identify Health and Safety issues and action in line with policy and procedures.
• Keep up to date Health and Safety records in line with regulations.
• Take overall responsibility for accurate risk assessment recordings and actions.
• Take overall responsibility for the safeguarding of accommodation service staff and clients.
• Keep up to date incident reports.
• Work in partnership with other agencies to ensure a high standard of service is delivered.
• Monitor equality and diversity, ensuring an accessible service to all clients.
• Attend case conferences, joint assessments and meetings as necessary and directed by the CEO.
• Promote the service to a wider community.
• Provide written monthly reports for management/board meetings as required by the CEO.
• Provide statistical information as required by the CEO.
• To respect the confidential nature of the work.
• To participate in appropriate training and staff development programmes.
• To promote and ensure the implementation and compliance with Hope’s policies.
• To ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
• Meet the requirements of rota systems.
• Work closely with the Finance Manager/Deputy CEO in CEO absence.
• To be on the on-call rota and available, when on call, to be on site when required in an emergency.

Person Specification

Essential

• Experience of motivating and managing staff.
• Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail.
• Proven work experience and in-depth understanding of funding procedures, rules and regulations.
• Ability to be flexible and your skills in problem solving.
• High standard of computer literacy (Excel, Word, Outlook).
• Ability to plan, prioritise and work within agreed timeframes.
• Excellent communication, presentation and interpersonal skills.
• A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice.
• An understanding of the need and practice for confidentiality.
• Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation.
• A thorough understanding of adult safeguarding and working with vulnerable people.
• Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services.

Desirable

• An understanding of homelessness and relevant issues.

Job Types: Full-time, Permanent

Pay: £34,000per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Worksop: reliably commute or plan to relocate before starting work (required)

Safeguarding

Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.

Work Location: In person

Reference ID: ServiceManager26

We stand with individuals facing addiction - not as outsiders, but as a community rooted in peer support, lived experience, and human connection. 

As Operations Manager (OM), you’ll lead safe, high‑quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC’s commitment to meeting people where they are, the post holder will also share night‑outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that.
 

In addition, this role is pivotal in delivering BUBIC’s Strategic Plan, driving business development, staff development, service expansion, and organisational governance:

Business Development Contribution
The OM strengthens partnerships, supports funding strategy, provides operational evidence for bids, and contributes to growth initiatives such as pop-up BUBIC models and harm reduction bus feasibility.

Staff Development
The OM leads one to ones for the core staff and team leader, providing reflective practice, training, and wellbeing activities, and supports workforce planning aligned to strategic priorities.

Service Development
The OM oversees safe, high-quality delivery of outreach, groups, dual diagnosis support, Gateway training, and pilots’ new services including outings, life-skills programmes, and community presence initiatives.

Governance & Profile
Working with the CEO, the OM ensures oversight of compliance, safeguarding, GDPR, reporting to Board and sub-groups, and contributes to annual accounts, supports AGM delivery, and strengthens organisational visibility through external representation

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Service Manager on a fixed-term basis. This Interim Service Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.
 
Details

• Salary: £37,811 FTE
• Location: Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
About the Role

As Interim Service Manager, you’ll manage and develop services across multiple sites, leading staff and volunteers.  Focusing on monitoring and evaluation alongside planning out services around funders.  You’ll combine hands-on front line delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, to help implement new initiatives and strengthen the service’s impact.
 
Key Responsibilities

• Lead day-to-day delivery of the service
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures and improving systems
• Undertake quality assurance activity 
• Support effective volunteer management
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning

Skills / Experience Required

• An experienced Service Manager or Programme Manager used to running front line services
• Charity sector background
• Strong project/service improvement experience
• Confidence with case management and using data to inform reporting and improvements
• Knowledge of working with a variety of funders/commissioners

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill is delighted to be partnering with a leading healthcare charity to recruit a Database Manager.

This is a key role responsible for overseeing and developing the organisation's CRM and wider data infrastructure, ensuring data is accurate, accessible and used effectively to support fundraising, grant-making, engagement and organisational decision-making.

Working across multiple teams, you will manage the charity's CRM, oversee integrations with other systems, improve processes and workflows, and produce insightful reporting and dashboards that help drive performance and impact.

We're looking for someone with:

• Strong experience managing CRM or database systems
• Experience with Beacon CRM or similar platforms such as Donorfy, Raiser's Edge or Salesforce
• Excellent data analysis and reporting skills
• Experience improving processes, automations and system integrations
• A strong understanding of data quality, governance and compliance
• The ability to build effective relationships with both technical and non-technical stakeholders

This is an excellent opportunity for a data professional who enjoys combining hands-on systems management with strategic insight, and who wants to make a tangible impact within a purpose-driven organisation.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Help us tackle disadvantage and change lives

Salford Foundation is looking for an experienced, values-driven Head of Finance & Resources to join our Senior Management Team and play a key role in ensuring the organisation is financially sustainable, well governed and equipped to deliver lasting impact for local people.

This is a varied and hands-on leadership role combining strategic responsibility with operational delivery. Reporting directly to the Chief Executive, you will lead our finance function while providing oversight of people, IT, facilities, data protection and organisational compliance.

You will be responsible for financial planning and reporting, budgeting, risk management and governance, while supporting colleagues across the organisation with the systems, processes and resources they need to succeed. You will also act as the Foundation's Data Protection Officer and lead officer to the Audit and Risk Committee.

About you

You will be a qualified accountant with strong financial management experience and the ability to communicate financial information clearly to a wide range of audiences. You will be comfortable operating both strategically and operationally, bringing a collaborative and solutions-focused approach to leadership.

You will have experience of supporting organisational decision-making, managing people and resources, and building effective relationships with colleagues, trustees and external partners.

Most importantly, you will share our commitment to tackling disadvantage, supporting communities and creating opportunities for people to thrive.

We offer

• Salary of £45,000 - £50,000 per annum
• Hybrid working
• Opportunity to influence the future direction of a respected local charity
• Supportive and values-led working environment
• The chance to make a meaningful difference in the lives of people across Salford

Join us and help ensure Salford Foundation has the resources, systems and leadership needed to continue tackling disadvantage and changing lives.

A job and person specification is attached along with our company benefits.

Finance Manager

Milton Keynes | Full-time | Hybrid working available

Help shape the next phase of our journey

At the Spinal Injuries Association, we are committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life - one they choose, with the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. Our work is underpinned by strong values of compassion, inclusivity, courage and collaboration.

We are looking for a talented and motivated Finance Manager to join us at an exciting point in our journey. As we are now halfway through delivering our 2030 strategy, this role offers a unique opportunity to play a central part in strengthening our financial sustainability and enabling the association to achieve its long-term ambitions.

About the role

As Finance Manager, you will take ownership of the day-to-day financial management of the association while driving continuous improvement across our finance processes and systems. Reporting into the Director of Finance and Operations, you will be a trusted partner to budget holders and colleagues across all departments.

What you’ll be doing

• Leading all aspects of financial management, reporting, and controls
• Producing timely and accurate management accounts and forecasts
• Supporting budgeting and financial planning across departments
• Ensuring compliance with charity and financial regulations
• Improving finance systems, processes, and reporting insight
• Supporting and developing colleagues in financial understanding and best practice

About you

We are looking for someone who combines strong technical expertise with a collaborative and forward-thinking approach:

• Fully or part-qualified accountant (AAT / ACCA / CIMA or equivalent)
• Proven experience in a similar finance role
• Strong analytical skills with the ability to communicate financial information clearly
• Experience improving processes and driving efficiencies
• A proactive, approachable mindset with a passion for enabling others
• Charity sector experience is desirable

Why join us?

• A genuinely supportive and values-led culture
• The opportunity to influence delivery of a long-term organisational strategy
• Flexible and hybrid working options

• Contract: Full time
• Hours: 35 hours a week
• Location: SIA House, Milton Keynes
• Closing date: 6 July 2026, 9am
• Interview date: 1st round: 9/10 July 2026, 2nd round: 14 July 2026, at SIA House, Milton Keynes

If you’re looking for a role where your work will have real impact and you can be part of a purpose-driven association at a pivotal stage in its journey, we’d love to hear from you.

Due to the nature of this role, the successful candidate will be expected to follow our hybrid working policy, spending at least three days per week in the office. As a result, applicants should live within a reasonable commuting distance (approximately one hour) of Milton Keynes.

Please ensure your application reflects your own experience and clearly demonstrates your personal contribution. If shortlisted, you will be asked to discuss your application in detail during the selection process.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

No agencies please.

This is a pivotal leadership role at the heart of Stewardship’s customer operations. You will lead a dedicated team responsible for delivering operational excellence across our primary platforms, ensuring that the systems, processes and controls supporting our services are effective, scalable and aligned with our mission.

This dynamic and strategic role offers a unique opportunity for an enthusiastic leader who is passionate about serving our organisation’s Christian mission. As the leader in this role, you will have proven ability to drive operational efficiency and implement best practice. You will prize quality and attention to detail, and innovation, focusing on growing the Kingdom of God through operational efficiency and excellence.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

• 30 hours/week (0.8FTE)
• £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution 
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

• Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
• Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
• Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
• Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
• Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
• Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
• Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
• Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

• Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
• Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
• Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
• Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
• Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
• Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

• Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
• Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
• Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
• Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

• Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
• Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
• Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

• Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
• Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
• Experience of handling complaints, concerns, or service issues effectively and sensitively.
• Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
• Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
• Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
• Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
• Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
• Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
• Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
• Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
• Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
• Experience of working with multiple partner organisations or external stakeholders.
• Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

• A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
• Able to think critically and assess information objectively.
• Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

• Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
• Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
• Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
• Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
• Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
• Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Job Title: Senior International Safety and Compliance Officer

Location: Hybrid home and office based (London)

Reports to: Chief Operating Officer (COO)

Contract type: Fixed term – 11 months

Salary: £54,500 Gross Annual + 9% Employer Pension Contribution

Deadline: 17:00 (UK time) Tuesday, 6th July 2026

Conciliation Resources

Conciliation Resources (CR) is an independent international organisation working with people in conflict to prevent violence, resolve conflicts and promote peaceful societies. We believe that building sustainable peace takes time. We provide practical support to help people affected by violent conflict achieve lasting peace. We draw on our shared experiences to improve peacebuilding policies and practice worldwide. We currently have over 80 full and part-time staff members, working mainly out of offices in the UK, Belgium, Australia, Philippines, Kenya, Ethiopia and Central African Republic. We work with over 100 locally-based and international partners worldwide.

Purpose and Job Context

The Senior International Safety and Compliance Officer is based in Conciliation Resources’ (CR’s) Core and Operations Department, and reports to the Chief Operating Officer. This Department provides support to CR’s three programmatic departments – the Europe/Asia Department, the Africa Department and the South-East Asia and Pacific Department, as well as to the Research, Advisory and Policy Department.

The purpose of the role is to ensure that standards are met across safety, security, compliance, governance, legal and assurance functions. This is an international role that works closely with those who have safety and compliance responsibilities in each department.

The role is expected to keep abreast of changes in operating norms within the sector, and to then consider how these apply to CR, ensuring updates to policies and procedures as needed. The role provides operational guidance and direct assistance to staff, as well as refining and maintaining support processes as needed.

Person Specification

Knowledge

• A good understanding of how international organisations in the not-for-profit sector operate across medium and higher risk countries, including specific areas of safeguarding, safety and security.

• A conceptual understanding of risk management, governance and contract management.

• Appreciation of issues of confidentiality, and cross-cultural and political sensitivity. 

Experience

Experience in the following areas is beneficial, though it is recognised that candidates are unlikely to have experience in all aspects:

• Operational administration, project management or similar

• Developing or adapting organisational policies and processes, collating input from a wide range of people and perspectives

• Planning, leading and managing investigations

• Working in a multicultural environment and developing relationships remotely

• Planning, running, and facilitating effective meetings and workshops

• Supporting teams with safety, risk or compliance implementation

• Working in the Not-for-Profit sector.

Skills/Attributes

• Strong organisational skills including planning, developing, implementing and maintaining administrative systems

• Proven ability to administer online databases

• Able to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.

• Initiative, enthusiasm and a problem-solving approach to new challenges

• Ability to work under pressure, prioritise competing demands and meet deadlines.

Service Manager - Part time

Location: Northamptonshire

Salary: £21,600 per annum

Vacancy Type: Permanent, Part Time

About The Role

We’re launching a brand-new Day Rehab Programme in North Northamptonshire and are looking for a Service Manager to help shape and lead it from the ground up. This is a part-time role (21 hours per week, with flexible working patterns available), offering the chance to build a service that will make a real difference in people’s recovery journeys.

You’ll also support the development of a new LERO, helping it grow towards independence and sustainability, while working closely with the Regional Manager and wider partners.

What you’ll be doing

This is a hands-on leadership role where you’ll balance operational delivery with strategic input.

• Lead delivery of the Day Rehab Programme (Self-Help Addiction Recovery model)
• Support the setup and development of a new LERO service
• Line manage a Lead Counsellor, Administrator, and LERO staff
• Work with the Regional Manager on strategy, business planning, and service improvements
• Build and maintain strong relationships with commissioners and key stakeholders
• Ensure accurate data, timely reporting, and full audit compliance
• Monitor performance against service level agreements and targets

What We're Looking For

You'll be confident leading services in a fast-moving environment, with the ability to support both people and performance.

• Experience in service management within health, social care, or substance misuse
• Strong leadership and team management skills
• Confidence working with data, reporting, and compliance frameworks
• Ability to develop partnerships and work collaboratively with external stakeholders
• A proactive, organised, and solutions-focused approach
• Commitment to safeguarding, quality, and continuous improvement

As this is a part-time role, it may particularly suit a practising counsellor, therapist, or other health and social care professional who wishes to combine service leadership with an existing private practice or portfolio career. However, we welcome applications from all candidates who can demonstrate the skills, experience, and availability required for the role.

No two days will be the same, you might be shaping service delivery in the morning, supporting your team through supervision in the afternoon, and reviewing performance data or meeting commissioners later in the day.

Some flexibility is required, including occasional evening or weekend work, and travel within the region may be necessary.

This is a rare opportunity to help design and embed a brand-new service from day one. You’ll play a key role in shaping recovery pathways, building a strong team culture, and ensuring high-quality support for service users.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Hours: 37.5 hours per week

Location: London, UK (Hybrid – 50% office attendance)

Summary Purpose - what you will be achieving:

The Policy Directorate brings together the Academy’s policy, analysis and external affairs functions to address major science and health policy issues in the UK and internationally. The Directorate works as a single, coordinated team, focusing resources on priority areas, applying strategic approaches, generating high‑quality evidence and insights, and engaging effectively with government, stakeholders and partners to inform decision‑making and influence policy.

You will work in the Academy’s new Analysis Function, which ensures that policy development, external engagement, and rapid response work are consistently underpinned by high‑quality analytical insight. Reporting to the Head of Policy Analysis, you will lead activities in a team that spans qualitative and quantitative methods, evidence synthesis, horizon scanning, policy modelling and evaluation.

You will work within the Policy Directorate (including the Policy Development and External Affairs functions) to improve the quality and impact of policy recommendations, and ensure decision-makers can rely on timely, trusted analysis.

About the role - what you will be doing:

1. Provide expert advice and guidance in support of policy analysis

• Work with the Head of Policy Analysis to develop the Analysis Function’s strategy, operating model, standards, governance and ways of working.
• Work with Policy Managers to agree strategies for evidence gathering in support of policy priorities.
• Advise on risks, uncertainties, and the implications of emerging scientific and technological trends as they pertain to the conduct of medical sciences and the health service.

2. Lead the Policy Directorate’s ‘rapid response’ function

• Lead the process of developing rapid responses to emerging policy opportunities.
• Oversee horizon scanning activities to ensure opportunities for rapid response are identified and planned for at early stages.
• Work with the Policy Directorate to agree, manage and quality assure rapid response projects.
• Where rapid response work has been commissioned by external organisations (e.g. government, arm’s length bodies), ensure their project needs are defined and addressed.
• Ensure rapid response outputs are underpinned by high‑quality analysis.

3. Project manage analytical activities

• Lead the Academy’s policy analysis projects, determining the best methodological approaches to gathering evidence that will inform policy development and external affairs.
• Manage the design and delivery of evidence syntheses, horizon scanning, modelling, impact assessments, stakeholder insight analysis, and evaluation.
• Lead colleagues in the Analysis Function to coordinate project planning and evidence-gathering activities.
• Support the Analysis Function with commissioning external analysis where appropriate.
• Regularly report on project progress, risks and issues to the Head of Policy Analysis.

4. Build analytical partnerships and external credibility

• Engage with analytical teams across government (e.g., DHSC, NHS England, UKRI, ONS), the charity sector, research funders and national academies.
• Engage with academic experts, methodologists, research networks and data holders to strengthen analytical depth.
• Represent the Academy in analytical or evidence‑focused fora.
• Work with the External Affairs team to support external activities.

Requirements

Essential

• Extensive experience working in analytical or evidence functions. 
• Expertise in a range of analytical methods, such as: evidence synthesis, horizon scanning, behavioural insights, data analysis, evaluation, modelling, or forecasting. 
• Experience in ensuring analytical quality assurance and establishing or applying analytical standards.
• Proven ability to engage with and communicate complex analytical findings clearly for non‑technical system partners, including government and sector representatives. 
• Experience with working at pace and managing a range of projects.
• Good understanding of the UK science, research and health policy landscape and how evidence informs decision-making. 

Desirable

• Previous work in a science, health, research or public policy environment (e.g., government, national academy, think tank, research funder). 
• Experience with managing budgets and commissioning research.

Benefits

We provide our staff with a comprehensive benefits package outlined as follows:

Competitive rewards

• Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%).
• Life assurance at three times your salary.

Work-life Balance

• Hybrid and agile working. 50% office attendance.
• 26 days annual leave, plus Christmas closure days and bank holidays.
• Buying and selling leave.
• Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period).

Wellbeing and Development

• Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing.
• Support through tailored learning and development.

Additional Benefits

• A range of enhanced benefits become available once you’ve completed your probation period.

For more information and to apply, please visit our careers portal.

Closing date: 9:00am on Monday 6 July 2026.

Interviews will likely be held w/c 20 July 2026.