Records manager jobs

Job Title: Victim Support Case Worker (London)

Salary: £23,400 (£29,250 FTE) + London Weighting (£4,680 for inner London, £3,510 for outer London)

Hours: 30 hours per week, or 0.8 FTE. 

Contract: 12-month fixed term contract (continuation subject to funding)

Annual Leave: 18.5 days plus bank holidays 

Based: Hybrid, London

About NUM:

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations. We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by these victims/survivors to cope and recover from crimes they experience. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

Role Summary:

National Ugly Mugs is looking to recruit a Victim Support Case Worker to provide greater access to justice and protections for sex workers based in or touring in London. The role will also involve contributing to the writing and quality assurance of harm reduction tools and resources, ensuring they are accurate, accessible, and responsive to the needs of sex workers. The post holder will work across multiple agencies, from victim support services, Citizens Advice, SARCS, specialist sex worker support organisations to those providing services to sex workers, and sex worker-led groups. They will work with police and Met officials via working groups or direct engagement with BCU SPOCs to support reporting to police.

The Victim Support Case Work plays a part in maintaining a wide network of practitioners and officials, both local and national, to ensure that we are victim-centred and provide resources in ways that are individualised and safest for sex worker survivors as part of prevention, victim support and recovery. As such, the postholder will engage with other sex worker-led groups and rights activists, and will be provided with relevant training and clinical supervision to support them in this role.

If you are passionate and knowledgeable about sex worker rights and victim support, you could be the person we are looking for!

Applications from people with lived experience are desirable.

Role Purpose:

To provide a pro-active victim support to marginalised and racialised sex workers when they are victims of crime by working within and outside of the criminal system and in partnership with other frontline support services and the police.

• Provision of victim support case work to London-based sex workers

• Risk assess and help members keep safe.

• Support members to access resources in keeping with their rights and entitlements.

• Support members to access (mental) health and other services they require.

• Monitor and keep members informed of case progress.

• Provide support through the criminal system from report to court and beyond.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

Please send a CV and a cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 5:30pm (UK time) on Friday 6th February. NUM aims to hold interviews from February 10th 2026 but encourages people to apply as soon as possible as the job advert may close early if the right candidate is found.

We actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org. We can also be contacted for any queried relating to this role.

Join our team as a Clinical Lead Wigan and Leigh.

Are you a compassionate and motivated nurse or pharmacist who wants to change people’s lives? Our team in Wigan is looking for a Clinical Lead, to join them in providing high-quality recovery care to a diverse client group. If you are a strategic leader and passionate about supporting clinical development and innovation for our services, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Our vibrant services in Wigan and Leigh provide support to people concerned about their own or someone else's alcohol or drug use. We have services in both Wigan and Leigh but much of our work is carried out in the local communities we serve. 

Job Description

You will lead on and be responsible for the provision of clinical care in our Wigan and Leigh services, ensuring that our standards of care allow those we support to achieve their recovery goals. Using your knowledge and expertise, you will provide professional leadership and supervision to clinical staff working within the service, working hand in hand with the Head of Service Delivery to promote continuous improvement and ensure that evidence-based clinical practice is delivered in line with national, organisational and local standards.

Key priorities will include:

• Actively promoting strong and effective leadership within a care quality governance structure that is built on open engagement, enquiry and learning
• Working collaboratively to maximise the potential for delivering excellent care quality
• Assisting operational management to ensure robust management and care quality structures for the delivery of high quality, effective and safe services within agreed financial limits and to contractual requirements
• Delivering opioid substitution and detoxification treatment, alcohol detoxification and relapse prevention treatment and other clinical interventions
• Playing a key role in the monitoring, development and improvement of the clinical service
• Ensuring all clinical interventions take place within the context of a recovery oriented integrated service approach

This role will be based on site across our services in Wigan and Leigh. Hours of work will be Monday to Friday, 9.00am to 5.00pm and occasional Saturday working will be required. The salary for this role is £49,261.60 to £61,800, depending on experience.

Essential Skills

We’d be excited to see the following in your application:

• First level nurse registration or registered pharmacist
• Successful completion of a qualification to fulfil the role of supplementary/independent prescriber, holding appropriate entry on the NMC register or GPhC register
• Completion of a postgraduate course/study programme relevant to substance misuse
• Substantial experience working with substance misuse clients and harm minimisation in drug treatment
• Demonstrable experience and successful track record of responsibility and development of others, along with experience of providing a supervisory role within a multidisciplinary team
• Experience and awareness of relationship between offending and substance misuse and need of special groups
• Demonstrable knowledge and understand of current health and social care issues

Company Benefits

• 28 days annual leave, plus bank holidays 
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

Creating an Inclusive Environment

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Since opening its doors in 1871, Royal Albert Hall has stood at the heart of the nation’s cultural life. From the Suffragettes to Stormzy, Elgar to Einstein, the Beatles to Shirley Bassey, the world’s most influential voices have shaped moments of history on its iconic stage.

Today, the Hall continues to deliver an extraordinary programme spanning classical music, rock and pop, national moments and the spoken word. Each year, nearly two million people experience performances that entertain, challenge and inspire, creating unforgettable memories within one of the world’s most recognisable and celebrated buildings.

Looking ahead, the Hall has set an ambitious new vision to ensure it remains a place of dreams and determination, contemplation and celebration for generations to come. Central to this vision is the continued growth of its highly successful outreach programme, supporting emerging artists and deepening engagement with communities, widening access to the arts and strengthening the Hall’s social impact.

In support of this long-term ambition, a pioneering £50 million capital appeal was launched in late 2025. This 15-year estate plan represents a significant evolution in the Hall’s fundraising approach, creating an exceptional opportunity to expand its philanthropic reach, deepen relationships with supporters and secure transformational investment in the future of this much-loved institution.

Against this backdrop, the Royal Albert Hall is seeking a dynamic and strategic Head of Philanthropy to lead its philanthropic activity through an exciting period of growth and change. This senior role will drive income generation across major donors, trusts and foundations, and the Friends & Patrons programme, while playing a pivotal role in the success of one of the most high-profile capital appeals in the arts. The post offers a rare opportunity to deliver a step-change in philanthropic income and prospect development, helping to realise the Hall’s bold vision for the future.

As Head of Philanthropy, you will:

• Lead the Royal Albert Hall’s philanthropic efforts, overseeing a talented team and delivering an ambitious strategy that spans multiple income streams: major donors, trusts and foundations, events, and the Friends & Patrons programme.
• Play a key role in helping shape and deliver the Hall’s transformative £50M capital appeal, which represents an extraordinary opportunity to expand the Hall’s fundraising reach, significantly increasing the volume of prospects engaged and deepening relationships with existing donors. Your ability to inspire your team and personally steward key supporters will be instrumental in driving this evolution in the Hall’s fundraising approach.
• Primarily focus on securing new supporters and driving innovative approaches to growing the donor base. Cultivating existing relationships is also an important aspect of the role.
• Foster a supportive and high-performing culture within your team, using a coaching leadership style to maximise potential and ensure the delivery of ambitious income targets. Your leadership will be key to driving performance while maintaining hands-on involvement with major donors and high-profile supporters.

Essential skills and experience: 

• An accomplished philanthropic fundraiser and inspiring team leader with a proven track record of securing minimum 6-figure gifts from HNWIs. Examples should be clearly evidenced on your CV.
• Confident managing senior stakeholders, developing strategy, and working across multiple income streams to grow voluntary income.
• A leadership style that combines strategic oversight with personal involvement, enabling you to manage high-value relationships directly when needed, especially with key donors.

Arts fundraising experience is not essential.

Employee benefits include:

• 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
• Enhanced pay during maternity, paternity and shared parental leave
• Life assurance of 6 x basic salary
• RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
• Employee Assistance Programme

Goods For Good is seeking an inspiring Chief Executive Officer to lead the charity through its next chapter of growth, impact and sustainable change.

This is a rare opportunity to take the helm of a well-established, values-driven organisation at a pivotal moment in its journey, building on strong foundations to support people in need while reducing waste at scale.

After more than a decade of transformational leadership from our Founder and CEO, Goods For Good is entering a planned period of transition. We are now looking for a CEO who can provide confident strategic and operational leadership, strengthen partnerships, and guide the organisation through its next phase of development.

Founded in 2014, Goods For Good redistributes surplus, overstock and quality-seconds goods from businesses to vulnerable communities in the UK and overseas. Our unique model sits at the intersection of humanitarian aid and environmental responsibility, ensuring usable goods reach people who need them most rather than going to landfill.

Working with hundreds of corporate partners and a growing network of charity partners, we have delivered essential items to millions of people and prevented over 50,000 tonnes of goods from going to waste. Our work is practical, collaborative and impact-driven, rooted in dignity, sustainability and compassion.

As CEO, you will work closely with the Chair and Board of Trustees to shape strategy, grow income and partnerships, and ensure operational excellence across our UK and international work. You will act as Goods For Good’s lead ambassador, inspiring confidence among funders, partners and stakeholders, while empowering a committed team and volunteer network to deliver our mission.

This role will suit an experienced, values-led leader with a strong track record in partnership building, income generation and organisational growth, who is motivated by the opportunity to lead a charity that delivers tangible impact for people and planet.

Shieldfield Art Works (SAW) is a project of the Methodist Church in Newcastle upon Tyne which is seeking the wellbeing of the city through creative practice. We are seeking an experienced, enthusiastic individual to build up Shieldfield Art Work’s fundraising programme and contribute to our strategy. This is a vital part of our work as we seek to become more sustainable and resilient in an ever challenging climate. 

Our ideal candidate will have good experience in developing and implementing a robust fundraising strategy in order to take the strategic fundraising work of our community arts hub into a new chapter. You will also be able to articulate your active Christian faith, be able to explain SAW's Christian ministry and show ability to be able to write for both Christian and secular funders with different priorties.

You will need to be self-motivated and confident in your expertise. The role is suitable for candidates who are experienced in larger and multi-year applications to trusts and foundations (ideally in the cultural sector), developing individual giving campaigns and CSR channels, cultivating donor relationships and a good storyteller, to tell the story of and champion SAW. You must be motivated particularly by the social impact and outreach work that we deliver.

Closing Date: Tuesday 10th February, 10am

Location: At SAW/remote working

Contract Type: 12-month fixed-term

Period of work: March 2026 - February 2027

Rate of pay: £41,600 - £52,000 pro rata at 40 hours per week (£20-£25 per hour) based on experience

Number of days: 52 days, 8 hours per day

For full information on this role, including key responsibilities and person specification, please view the job pack.

About SAW

Shieldfield Art Works (SAW) is a project of the Methodist Church in Newcastle upon Tyne which is seeking the good of the city through creative practice. We are a team of artists who support others to be creative, and use our creativity to support others. We believe that the arts help us to articulate what it is to be human and that arts participation enables joy and flourishing in unique and unexpected ways. We are blessed with a gallery, workshop room and garden on our site in Shieldfield and so try to organise ways for these assets to be a blessing to our local community.

As a Christian organisation we believe each and every person has inherent worth, bearing the image of our creator. This motivates us to listen to and seek out those whose stories may not be being heard, so that we may better understand and love those around us.

We are particularly committed to our area of Newcastle, Shieldfield, just east of the city centre. We devise and commission art projects that tell Shieldfield’s story, and consider how stories from our local area relate to life outside of Shieldfield. In attempting to reflect a God who is interested in all areas of life, we are interested in the micro to the macro – art that speaks truths about the human condition, to art which speaks to the condition of our planet, and everything in between.

Our site in Shieldfield comprises a gallery, workshop room and community garden, from which we run:

• Four sessions of Painting for Fun each week

• Twice monthly Craft Action Collective sessions

• Gardening sessions (Shieldfield Grows) every week, with a pause in winter

• SAW Reflects events which provide time and space for deep thinking and conversation

• A programme of exhibitions in our gallery that changes throughout the year

• Our community garden is open to visitors all year round. 

Finance Business Partner | 55 - 62K + generous DB pension scheme | London | Hybrid | Permanent

On behalf of a University in central London, we are recruiting a Finance Business Partner who can make an impact and actively contribute to a collaborative, and forward-thinking team atmosphere. The organisation is undergoing change, and ambitious growth, with a focus on improving systems & controls and setting a culture of making a positive difference to the University and students.

What you'll be doing:

• Looking back: monthly, quarterly, and annual financial reporting
• Looking ahead: setting next year's budget and the 5-year plan, plus maintaining in year forecasts
• Business Cases: partnering with a range of non-finance stakeholders to create business cases. Examples across the wider team include (but not limited to):
• Developing new partnerships or renegotiating existing ones
• Evaluating pro/cons of changing existing operating models
• Helping analyse costs and benefits of refurbishing existing facilities or constructing new ones (learning spaces, accommodation, net zero equipment, physio facilities)
• Getting involved with commercialisation of the University's Research activities
• Other Business Partnering activities: act as the financial controller for your area, ensuring budgets are adhered to, looking for income maximising or cost optimisation opportunities whilst thinking about longer term strategic goals and sustainability, being the go-to person on financial matters for your stakeholders and form part of local leadership teams

What you'll offer us:

• A diligent and conscientious attitude with a desire to make things better.
• Ability to simultaneously zoom into the detail and keep track of the high-level picture.
• Ability to concisely express complex information in a way that maximises impact in shortest time possible.
• Experience of influencing multiple stakeholders, whilst dealing with ambiguity.
• Qualified accountant with a track record of making a difference.
• Positive and resilient mindset, whilst also maintaining a sense of curiosity, humility, and humour

What we'll offer you:

• A very attractive defined benefit pension scheme, 26 days annual leave + 3-4 closure days over Christmas
• Supportive and engaging leadership who will place emphasis on your development, whether you wish to pursue your career inside the University or outside
• Excellent team atmosphere (both inside and outside Finance teams)
• Highly supportive environment for people with carer responsibilities (emphasis on output rather than presenteeism)
• Study leave and Leadership Development programmes
• A highly visible role with an opportunity to gain broad exposure across the University and absorb a variety of financial and non-financial information

We are actively reviewing and short-listing CVs for interviews w/c 19^th and 26^th January so please apply with your CV ASAP.

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

All counselling delivered through The Matthew Hackney Foundation is provided in line with the BACP Ethical Framework for the Counselling Professions (or equivalent professional standards).

The Matthew Hackney Foundation is a small, registered charity (Charity No. 1208669) dedicated to improving access to emotional and mental health support for children and young people who would not otherwise be able to access counselling.

We currently provide funded, school-based counselling across 23 Surrey schools and support approximately 45 children, young people and their caregivers each week. We are proud of the strong, trusting relationships we have built with the schools we work with, all of whom provide appropriate, private spaces for counselling sessions. Session days and times are arranged collaboratively, with flexibility for our counsellors wherever possible.

The Role

This role is particularly well suited to newly qualified counsellors or therapists looking to build confidence, experience and regular school-based hours within a highly supportive charity setting.

We are delighted to invite one or more fully qualified Counsellors to join our small, passionate team on a self-employed basis, initially for the Summer Term 2025.

You will provide a minimum of 3 hours of counselling per week in one school. There is flexibility to take on additional paid hours, up to 6 hours per day and up to 5 days per week, delivered across different schools, depending on availability and funding. Placements typically run for up to 11 weeks, aligned with individual school terms.

You will need access to your own transport, as travel between schools may be required.

Should funding continue, there may be opportunities to extend this work into the next academic year.

Key Responsibilities

Clinical Practice

· Deliver high-quality, safe and confidential 1:1 counselling to children and young people

· Undertake assessments and agree appropriate therapeutic interventions

· Manage and maintain a clinical caseload, including regular reviews

· Work using an integrative therapeutic approach

· Maintain accurate, confidential and up-to-date clinical records

· Engage in monthly clinical supervision with a suitably qualified supervisor experienced in working with children and young people (external supervision is acceptable and expected)

Working with Schools

· Build and maintain positive, professional relationships with pupils and school staff

· Work closely with the school’s designated contact and the Foundation’s Clinical Lead

· Embed the counselling service within the ethos of each school

· Work autonomously and proactively within the school environment

· Identify and discuss potential referrals appropriately

· Promote positive mental health and share good practice where appropriate

Safeguarding and Professional Practice

· Demonstrate a strong commitment to safeguarding and child protection

· Respond appropriately to safeguarding concerns and follow reporting procedures

· Work in line with KCSIE, statutory guidance and the Foundation’s safeguarding policies

· Maintain high standards of professionalism, conduct, punctuality and communication

· Promote the values, reputation and policies of The Matthew Hackney Foundation

Person Specification

We warmly welcome applications from newly qualified counsellors and therapists, as well as those with more established practice.

Essential Criteria

· A recognised post-graduate qualification in Counselling, Psychotherapy, or Psychology

· BACP Accreditation, UKCP or BPC registration (or working towards), or equivalent

· Experience of working therapeutically with children and/or young people or relevant transferable experience and a clear interest in developing this specialism

· A sound understanding of child development and the emotional, social and educational needs of children and young people

· A clear understanding of safeguarding and child protection responsibilities

· Commitment to equality, diversity and anti-discriminatory practice

· Ability to work independently while recognising when to seek support

Desirable Criteria

· Experience of working within a school setting

· Additional training in child and adolescent therapeutic approaches

· Knowledge of local CAMHS and mental health services

Personal Attributes

· A genuine passion for supporting the mental wellbeing of children and young people

· Emotionally resilient, reflective and self-aware

· Friendly, approachable and professional

· Proactive, organised and reliable

· Creative and flexible in approach

What Support Will I Get?

We recognise that working in schools — particularly as a newly qualified counsellor — can feel both exciting and daunting. We are committed to providing a supportive, containing and ethical environment in which you can develop your practice.

You can expect: - A named Clinical Lead for guidance, consultation and professional support - Clear safeguarding procedures and support with decision-making - Well-established relationships with schools, reducing administrative burden - Flexibility around days and times where possible - Opportunities to gradually increase hours as your confidence and availability grow - A values-led organisation that prioritises ethical practice, reflection and care for practitioners

Additional Information

Employment Status

• This role can be offered on either a self-employed or employed basis
• Self-employed counsellors are responsible for their own tax, National Insurance, supervision and professional insurance
• Employed counsellors will receive statutory holiday pay and employer National Insurance contributions; the employed hourly rate has been calculated to reflect this difference
• You must be able to commit to a minimum of one half-day per week (term time only) for at least one school term (ideal for newly qualified counsellors building a portfolio of experience)
• You will be required to obtain an Enhanced DBS check, provide evidence of safeguarding training, and supply three professional references
• Counsellors may also have the opportunity to be listed on our website for self-referrals and to receive referrals for part-funded work

If you share our values and are passionate about making a meaningful difference to children and young people’s mental health, we would love to hear from you.

Please note, we review applications ongoingly until the closing date, so please do submit an application as soon as possible.

Assessment Day at our Bradford Support hub: 18th February 2026

Please note that this role requires full time training to be held at our Bradford offices, commencing 13th April for 8 weeks, which you would need to be available for. 

We want to get to know you for the person you are, so please respectfully refrain from using any kind of any AI generated answers on the application form. 

Job Description

Whether you have worked in Debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our Service Delivery team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you.

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Salary and Progression

Trainee Debt Advisor starting salary of £25,810 with the opportunity to progress to a Debt Advisor role with a salary of £27,960 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £29,926, usually after 2 years (based on meeting necessary performance and development criteria). 

After this there are manager and specialist roles that may become available to apply to for further career progression.

Location

Bradford Office based initially during training but with hybrid working split between home and our office available after completion of initial training. You can of course work from the office entirely if preferred.

As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free. 

Once you step into one team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with. 

What a Debt Advisor does:

• Build budgets to support clients in managing their finances

• Create tailored advice plans to give suitable options to become debt free

• Negotiate with creditors to create a sustainable payment plan and stop further debt collection 

• Resolve client queries over phone, email and sms

• Working with partner churches in running their local debt centres

See full accountabilities below

Rewards & Wellbeing

• CAP 6.5% employer pension contribution (increasing to 10% based on your personal contributions)

• 34 days annual holiday (including flexible bank holidays), increasing by a day per year up to 39 days

• 2 paid Mental Health days and up to 5 Family Emergency Care leave days per year

• Paid 'Revive' days to take time out with your team during the year

• Enhanced paid sickness, maternity, paternity and adoption leave

• Access to Employee Assistance Programme

• Hybrid working

• Flexitime from completion of training (start/finish earlier or later in the day, accrue extra time off & achieve that work/life balance!)

• Free annual eye tests

• Plus many more!

Responsibilities

• Complete the Debt Advisor classroom training course

• Create a client budget from information gathered by local CAP staff, reviewing documentation, identifying further queries and applying guidance to expenditure

• To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation 

• Pass Stage 2 sign off for advice creation 

• Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)

• Complete Phone training and achieve sign off for call handling 

• To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs 

• Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option

• Pass Stage 1 sign off for budget amendments

• To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least 

• To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times

• To liaise with and work alongside other Service Delivery teams

• To communicate with the CAP debt coaches regarding the status of their client’s cases

Measurable Outputs:

• Achieve a Pass in the required exams to complete the Debt Advisor training course

• Achieve Stage 1 sign off within 6 months of starting the role

• Achieve Stage 2 sign off within 12 months of starting the role

Culture

• Clearly live out and embrace the cultural values of CAP.

• Clearly demonstrate a heart and passion for the charity.

• Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

Other responsibilities include:

• Being willing to pray with staff and fully engaged with our Christ-centered culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Christian commitment:

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: 

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

Following the CAP Safeguarding policy in addressing any concerns appropriately.

Skills required

• Excellent communication, both verbal and written 

• Able to quickly analyse complex situations to find the best solution

• Confident computer user, able to quickly gather and accurately record information

• A confident, quick learner with a capacity for large workloads

• High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances

• Strong numerical skills

Educational requirements

• A Level education or equivalent

Partnerships Coordinator

This role is available in partnership with The Rank Foundation’s Time to Shine Leaders Programme.
Please read the programme details before making your application.

Salary:  £24,479 for 35 hours week plus £312 p.a working from home allowance. 

                 £26,936 for 35 hours per week, plus £213 p.a working from home allowance (London weighting)

Your opportunity

Tackle a vital challenge, with great people. Voice 21 exists to transform children' s learning and life chances through talk and we are working with 1,200 schools across the country this year alone. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your purpose

To support our CEO, Director of Strategic Development and other members of the Senior Leadership Team to engage partners in our strategic planning, including to influence the implementation of the new national curriculum and guidance on oracy and establish a new advisory board to inform our strategy. You will be responsible for supporting the delivery of our partnerships strategy using email communications, providing administration and leading on planning for a series of meetings, round table discussions and partnership events. This will include working closely with the events team organising the flagship Voice 21 events, the Speaking Summit in March 2026 and Great Oracy Exhibition in October 2026. 

This is a newly created role in the team and the post holder will play a significant part in shaping it in order to deliver its core purpose. The role may evolve based on the needs of our growing organisation.

Your responsibilities

Partner relationships & communications 

• Ensure that communications to partners are sent in a clear and timely manner, using either automation or other systems e.g. mail merge. 

• Coordinate processes for partnership meetings and roundtables, e.g. the booking process for participants and arrangements relating to special adjustments etc.

• Use our Customer Relationship Management (CRM), SalesForce, to create records and collect and update partner data. 

Meeting coordination & delivery 

• Arrange all key activities for events you are responsible for. This could include Advisory Board meetings (online and in person), visits to schools or roundtable and briefing meetings. Manage invites and book venues, reminder/follow up communications, and ensure feedback is captured and collated. 

• Find solutions to problems e.g. technical issues in an online course; booking an additional venue due to increased demand. 

• Attend events, either in person or online, to provide support to members of the team leading them. 

Partnership Strategy Planning

• Track key progress with our partnership strategy and analyse this to support decision-making. 

• Take ownership of partnership engagement and experience, finding opportunities for improvement and implementing these.

• Work closely with the members of the Whole Leadership Team to establish a ‘Relationship Manager’ lead system to maximise the benefits of partnerships. 

This job is for you if you are...

• Highly organised, you enjoy making a plan and seeing it through! You might have previous experience organising events or programmes.

• Quick at picking up new skills e.g. using a Customer Relationship Management system, and generous in sharing your skills with others. 

• A collaborator with great communication skills (written and verbal).

• Proactive when faced with problems, which you view as an opportunity to learn 

• Have strong IT skills and are competent using MS Office (essential) 

• Have previously used a marketing automation platform (MAP) or worked with a contact database (desirable, not essential) 

• Comfortable managing ambiguity - even when things are not certain or the way forward is not clear you make a start on figuring it out. 

• You are passionate about Voice 21’s mission and helping us meet our ambitions. 

Who you’ll work with: 

• Our Senior Leadership team: made up of our CEO and 4 directors; your work will support objectives across the wider leadership team. You will work directly with the Director of Strategic Development. 

• Our broader team across Voice 21: Collaboration and partnerships are a key part of Voice 21’s new five year strategy so your work will be across the Voice 21 team. 

• Our partners, including Voice 21 Oracy Schools and Centres of Excellence we work with to support delivery of our 2030 Strategy. 

Where you’ll work: Remote, with regular national travel to attend programmes and meetings, including regular overnight stays. 

You will also be required to attend Time to Shine key events which are detailed in the Guide for Potential Programme Candidates

Contract: One year fixed term contract linked to specific grant funding and subject to successful probation review at 3 months.

Terms: We would welcome applications on a full-time basis. Candidates need to be available to start within 4 weeks of any offer. 

Application details 

The Rank Foundation is looking for Time to Shine (T2S) Leaders who can meet the aims of the T2S programme, please refer to the Time to Shine application pack as applicants who do not demonstrate this through their application will not be considered. 

The 12-month programme is experiential and focuses on building leadership skills and encouraging personal and professional development. The T2S Leader is employed by the charity and spends the majority of their time gaining valuable work experience and developing professional competency within the workplace.

To apply: 

Please follow the link to send your CV and a short cover letter with the subject line: "Partnerships Coordinator.” and answer the following questions:

1. What do you know about the Rank Foundation? 

2. What excites you about taking part in the Rank Foundation’s Time to Shine programme? 

3. What made you want to apply for this role? 

4. What skills will you bring to the project? 

5. What will be your biggest challenge in this role? 

6. What do you hope to achieve during your T2S year? 

Closing date:   1st February 2026

We reserve the right to close the advert early should we exceed the number of applicants we can review within our recruitment process deadlines prior to interview commencement dates.

Interviews date:  First Interviews 5th and 6th February

                               Second interviews, 10th February 2026

Start date:             Must be before 13th April 2026.

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Amy Gaunt, Director of Strategic Development

For more than 30 years, War Child has been driven by a single goal: to ensure a safe future for every child affected by war. We work in some of the world’s most challenging contexts, reaching children as quickly as possible when conflict breaks out and remaining long after the cameras have gone. Through protection, education, community support and advocacy, we help children heal, learn and rebuild their lives. One child caught up in conflict is one too many, and we exist to make sure they are never forgotten.

We are now seeking an Interim Director of Finance & IT (maternity cover) to join our Leadership Group at a pivotal moment for the organisation. Reporting directly to our CEO, this role is about continuity, momentum and leadership. You will take responsibility for two critical functions and play a central role in shaping how War Child UK is funded, governed and enabled to deliver impact, both independently and as part of the wider War Child Alliance.

This is a role for someone who wants their expertise to matter. You will lead our finance and IT functions, ensuring our systems, processes and data provide the clarity and confidence needed to make bold, informed decisions. Your insight into income, cost and performance will directly influence how we invest, grow and maximise our fundraising potential.

Alongside this, you will play a key role in long-term financial planning and cross-Alliance collaboration, helping to build robust frameworks that support sustainable growth and accountability. Working with fellow directors, you will help steward the organisation as a whole, ensuring War Child UK remains resilient, ambitious and ready to meet the scale of the need we exist to address.

You will be a qualified accountant with significant strategic and operational experience. While prior international development experience is not essential, you will need to demonstrate the ability to build trusted relationships across cultures and geographies. Experience in a complex, fundraising-led organisation will be highly advantageous.

We are keen to hear from both experienced directors and senior leaders who are ready to step into their first executive role. If you are motivated by purpose, thrive in complex environments and want your leadership to create real change, we would love to hear from you.

Tall Roots is acting as an employment agency partner to War Child UK. For an informal conversation about the role, please contact Mark Crowley at Tall Roots.

Philanthropy Lead

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Context

We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement as we roll out our 2026 messaging: Poverty stops with us.

As a directorate, we call people to action. We invite members of the movement to:

• Get help

  • Access the help they need when they are facing or vulnerable to financial crisis.

• Give financially

  • Have abundant lives which generously share with others.

• Partner with us

  • Be actively involved in the end to UK poverty as a partner, coach, volunteer or client.

• Advocate for those in poverty

  • Belong to a shared vision that advocates for those most in need: a local and national movement.

• Prayerful discipleship

  • Become followers of Jesus, living a life of discipleship where we pray for those in need.

We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience.

Purpose

The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP’s major donors is vital for the future expansion of CAP in the UK.

Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include:

• Principle gifts

• Philanthropy prospecting and development

• Trusts and Foundations

Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners.

They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets.

Passion

Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty.

Role

Accountabilities:

Strategic Implementation & Fundraising

• Implementation of a strategic plan to significantly increase major donor income.

• Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities.

• Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising.

• Build strong relationships with key internal stakeholders, in order to identify points of engagement  and draft appropriate funding bids.

• Represent CAP at high-level events and conferences to build relationships with potential donors and partners.

Major Donor Development

• Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships.

• Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors.

• Develop compelling restricted funding projects to attract major donor investment.

• Implement a donor recognition program to acknowledge and celebrate major donor support.

Philanthropy Team Membership

• A member of the Philanthropy Team of our Mission and Movement Directorate.

• Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment.

• Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals.

• Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships.

• Implement robust systems and processes for donor relationship management, data analysis, and performance tracking.

Impact & Reporting

• Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion.

• Develop compelling narratives and impact reports that effectively communicate the impact of major donor support.

• Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement.

• Provide regular updates on fundraising progress to the Head of Philanthropy.

Innovation & Best Practices

• Stay abreast of current trends and best practices in major donor fundraising.

• Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events.

• Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions.

• Champion a culture of continuous learning and improvement within the Philanthropy Team.

• Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff.

Communications & Campaign Management:

• Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget.

• Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns.

• Ensure philanthropy plans align with brand guidelines and fundraising regulations.

Measurable Outputs:

• Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy.

• Deliver assigned agreed annual income targets for philanthropy which may include:

  • Major Donor income

  • Trusts & foundations income

  • Corporate income

• Deliver key philanthropy targets including:

  • Number of major donor prospects engaged and converted to a managed relationship

  • % of major donor caseload met

  • Number of trusts applied to

  • Average gift size from major donors

Culture:

• Clearly live out and embrace the cultural values of CAP.

• Clearly demonstrate a heart and passion for the charity.

• Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

Other responsibilities include:
Being willing to pray with staff and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.

• Attendance at CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role.  It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Person

Education:

Essential:

• HND level or equivalent experience of critical thinking

Desirable:

• A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales).

Experience:

Essential:

• Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals.

• Minimum 3 years of experience in high-value fundraising.

• Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals.

• Exceptional interpersonal, communication, and presentation skills.

• Strong strategic planning, analytical, and problem-solving skills

• Strong understanding of fundraising best practices and regulatory requirements.

Desirable:

• Experience of managing budgets for projects and campaigns.

• Knowledge of fundraising databases and CRM systems and Salesforce in particular.

Skills/ Abilities:

• A proven fundraiser who can inspire, influence and deliver results

• Strong negotiation and influencing skills, particularly in securing philanthropic support and building partnerships

• Excellent interpersonal skills to build strong and collaborative relationships with internal and external stakeholders

• Excellent and passionate written and verbal communication skills

• Highly organised and able to manage competing priorities

• Strong financial literacy, including experience managing budgets, tracking performance and forecasting income

• Able to analyse complex situations, identify challenges, and make sound, data-driven decisions

• A high level of emotional intelligence

Christian Commitment:

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: 

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

Grade: 5

Hours: Full-time 37.5 hours per week (Flexible working considered)

Position type: Permanent

Responsible to: Website Manager

Direct reports: None

Location: Truro, Cornwall (hybrid) or remote (UK only) with quarterly travel to Truro

ROLE PURPOSE:

Join ShelterBox as our Website Copywriter and Editor and take the lead in generating ideas, writing and creating engaging content for our portfolio of websites. You'll be responsible for crafting top-quality web copy and building web pages that look beautiful and perform brilliantly.

This is a creative and strategic role. In addition to paying attention to how our websites look and feel, you will plan our content strategy, use SEO and user experience principles in your writing and be able to spot user trends and share insights.

You'll join a friendly and ambitious team, playing a key role in helping to make ShelterBox a global name. The role offers variety, working with other teams within the organisation to deliver a range of strategic projects.

WHO ARE WE LOOKING FOR?

ShelterBox is looking for a creative and proactive individual with at least 2 years of experience working in copywriting or website content production. If you have a knack for spotting digital trends, engaging audiences and testing new approaches, then we want to hear from you!

The ideal candidate will have:

• Writing Skills: You should have a proven track record of crafting digital copy and comfortable with demonstrating the impact and conversions it has driven. You should be adept at tailoring your writing style to different audiences, whether you're explaining complex international issues or crafting persuasive fundraising appeals.

• Strategic Mindset: You should be able to interpret analytics data to understand what content works well and adapt the website accordingly

• Attention to Detail: Your content should be engaging, accurate and aligned with our brand voice.

This is a fantastic opportunity to get 'behind the scenes' of a busy emergency disaster relief organisation and help us work towards a world where no one goes without shelter.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Content Creation

• Produce engaging, high quality web copy that truly connects with our audiences and converts

• Design, write and create impactful web pages with compelling content to boost engagement and drive donations for our fundraising and communication campaigns

• Ensure all webpages are visually appealing and aligned with our brand guidelines and tone of voice

• Plan and deliver the ShelterBox blog to increase engagement and organic traffic

• Regularly update and maintain current website content, including case studies, country pages, and evergreen content, ensuring all information is current and performing well

• Provide ideas for new web pages and copy based on SEO opportunities and industry trends

• Work closely with digital and fundraising communications teams to provide content and plan UX journeys for email and social channels

• Provide training to fundraising teams to develop their web copywriting skills

Planning, Testing and Auditing

• Contribute to our website content plans which meets user needs, attracts new visitors to the website and improves SEO and conversion rates

• Conduct SEO keyword research and monitor search rankings across the website

• Identify areas for improvement across in current website content and introduce new, engaging content which works to improve conversions and user experience

• Build tests and implement learnings into content plans, using split testing and optimisation tools

• Ensure website content is meeting user needs by running web surveys, putting the user at the heart of our content strategy

• Use data analytics tools like ahrefs, Google Search Console, Google Analytics (GA4) and Hotjar to analyse web content performance and optimise supporter journeys

• Share insights and best practice with wider teams so they know what is working well and how to improve

International support

• Support our network of affiliate websites, by monitoring their content, prompting and helping those teams to update their pages

• Share our high-quality web content across all affiliate networks

• Support teams to improve quality of content with SEO training and recommendations

• Share best practice insights, advice and training to all affiliate teams

Other responsibilities

• Any other duties as needed, appropriate to the level and grade of the post

Please read the Applicant Guidance on our website before applying.

Director of Fundraising & Development
Reports to: Chief Executive Officer
Starting salary: IRO £52,014 + excellent benefits
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, Cheshire SY14 8EF (with travel across the county). Hybrid and flexible working available

Nature in Cheshire is under pressure but together, we can turn the tide.

Cheshire Wildlife Trust is looking for an inspiring Director of Fundraising & Development to help us grow the support, income, and engagement needed to restore wildlife across the region.

About Us

Cheshire Wildlife Trust is a locally rooted, values-driven charity working to ensure wildlife has a future on land and at sea. As part of the UK-wide federation of Wildlife Trusts, we combine strong local knowledge with national influence.

Supported by more than 17,500 members and thousands of volunteers and partners, we are trusted to speak up for nature, to act boldly, and to deliver lasting change.

About You and The Role

In this senior leadership role, you will lead our fundraising, development and communications teams, shaping strategies that grow our support base so that we can do more for nature. You will build relationships with donors, funders and partners, develop compelling fundraising campaigns and propositions, and inspire a talented team to deliver ambitious goals.

We are looking for someone with a proven track record in fundraising, individual giving, supporter engagement or marketing, who can think strategically, act decisively and creatively, and lead with passion. Most importantly, you will share our belief that everyone has a part to play in creating a wilder future and will help make that possible for Cheshire.

Working with us means making a tangible difference for wildlife, people, and communities. We offer excellent benefits, flexible and hybrid working, a supportive culture, professional development, and the chance to see your work make a real impact across Cheshire’s landscapes.

Closing date: Sunday 15 February 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applicants who share our commitment to equality, diversity and inclusion, and who believe that nature’s recovery must involve everyone.

You may be required to carry out a DBS check for this role.

Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position.

No agencies please.

A place to create moments that matter

Location: Bradford, Hybrid, 3 days in the office
Salary: £28,793 per annum
Contract type: Permanent
Hours: 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Ready to make a real impact and help people find their perfect home?

We’re on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator!

In this role, you’ll be at the heart of our mission - marketing Accent’s homes and guiding customers through the exciting journey of moving in. You’ll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation.

But this isn’t just about filling homes - it’s about creating experiences. You’ll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you’ll discuss individual circumstances, assess eligibility, and connect customers with the support they need.

This is a fast-paced, rewarding role where no two days are the same. You’ll need resilience for those conversations that don’t lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone’s life.

If you’re ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we’d love to hear from you!

Salary

The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc

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