Service management jobs

We are looking for pleasant, reliable, flexible and hardworking hands-on Qualified Plumber that take pride in their work to join our team of friendly Maintenance Operatives working mostly in the Greater Manchester and North West.

Operatives will provide a high-quality first line maintenance service at multiple sites throughout our portfolio, and will be respectful of our tenants and their homes.

The Mobile Maintenance Team report to our Head Office in Stockport at 8.30 AM for a Maintenance Meeting every Monday morning and attend other meetings at this site.

Our rewards and benefits:

· Full uniform and PPE provided.

· We provide all tools and power tools for the job.

· Generous pension scheme.

· 25 days annual leave plus bonus birthday day.

· Death in Service Benefit (2x salary)

· Family friendly policies.

· Health and wellbeing programmes.

· Employee assistance programmes.

· Learning and development opportunities, including support with professional qualifications.

Applicants should have experience in the below:

· Install and repair, maintain pipes, valves, fittings, drainage systems and fixtures (such as sinks, toilets, and water heaters)

· Inspect plumbing systems to identify leaks, blockages and other issues.

· React to plumbing emergencies efficiently and repair effectively

This is a full-time position.

A full driving license is required, and a vehicle will available for work purposes.

It is essential that Operatives contribute to the On Call Rota - additional payments are made for on call, including generous flat rate payment and enhanced payments when called out.

Vacancy Reference Number: 93728

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to Sponsorship, and we are unable to accept applicants with Skilled Worker Visas.

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The wellbeing team, comprising of the Programme Manager, Senior Ward Counsellor, Sparkle Co-ordinators and Music Therapist, work collaboratively to provide emotional and practical support to children, young people and families within the hospital. 

This is an exciting opportunity for a skilled and compassionate professional to join us as a ward counsellor. Working closely with colleagues across the charity and NHS teams, the successful candidate will play a key role in delivering high-quality emotional support and will have the opportunity to see the direct impact of their work on the children and families we support. They will provide emotional and therapeutic support to children, young people and families during their time in hospital. This includes delivering counselling sessions, emotional first aid, wellbeing check-ins and Art for Wellbeing sessions on the oncology ward. The role focuses on supporting those experiencing the emotional impact of hospital admission, treatment and diagnosis, particularly children and families facing long or repeated admissions, medical trauma, complex care needs or significant emotional distress. Working closely with colleagues across the hospital and the charity the ward counsellor will help ensure children and families receive timeline, compassionate and coordinated wellbeing support throughout their hospital journey.

See the job description and person specifiation document for more details.

We are looking for an experienced, relationship-led Philanthropy Manager to join the Fundraising Team at the British Trust for Ornithology (BTO). Join us in developing our portfolio of major donors at a time when investment and commitment to strategically transforming our programme is high. 

In this role, you’ll focus on high-value relationships of £10,000 and above, with opportunities to collaborate on organisation-wide projects. You’ll identify, cultivate and steward major donors and work with teams across the charity to create inspiring supporter relationships

This role also holds responsibility for curating meaningful events that steward our generous donors and encourage their support of BTO. You’ll lead on the planning and execution of inspiring, money-can’t-buy experiences that demonstrate the impact of our research and strengthen donor’s relationships with the charity.

We’re looking for someone who has a passion for wildlife, is able to clearly articulate the need and the benefits of supporting the work of the BTO, and who enjoys working with a team of like-minded people.

This position can be based at either one of our offices in Norfolk, Stirling, Bangor or Lisburn. Remote working will be considered. Please note that the advertised salary includes a 12% (£4,324) market force supplement, which has been applied to this role in recognition of current recruitment and retention market conditions. The supplement is subject to periodic review in line with the BTO’s Market Force Supplement Policy.

You can read the full role description by clicking on the role description under 'supporting documents' in the job details on our careers page. Please contact us if you are not sure if you meet all the criteria for the role and would like to discuss the role in more detail.

If you are the successful candidate, you will be required to provide documentary evidence of your right to live and work in the UK. Unfortunately, we are not able to offer visa sponsorship at this time.

WHAT DOES BTO DO?

The heart of BTO encompasses three key areas: birds, science, people. We work to secure a better future for birds and nature, using our science, monitoring and data to inform good environmental decisions, inspiring others with the wonder of birds and empowering them to work with us. Our priority is to make a positive impact for birds, using our strong and objective science in partnership with other organisations, members and volunteers. We strive to work sustainably and to welcome everyone.

Our values

We are evidence-led, inclusive, collaborative and empowering.

Birds Science People; it is a powerful combination – will you be part of it?

WHAT WE OFFER

• £40,354 per annum
• Annual Leave: 25 days per year (plus bank holidays), increasing with service to 26 days after 5 years, 28 days after 10 years, and 30 days after 15 years (pro rata for part-time staff).
• Paid 'journey days' (up to 2 days) to staff who travel on holiday by land or sea instead of flying.
• Annual team away days
• Life assurance (4x salary)
• 11% employer pension contribution
• Employee Assistance Programme
• Enhanced sick pay
• Enhanced Family leave- Maternity, Adoption, and Shared Parental Leave, 12 weeks at full pay. Paternity and Partner leave, 4 weeks at full pay.
• Health cash plan which enables staff to claim back some healthcare expenses.
• Retail discounts through MyLifestyle.
• Cycling friendly employer- gold accredited
• Cycle to work scheme- spread the cost of purchasing a new bike and save money
• Discounts on: BTO books, Bird care from Vine House Farm  (10% discount on orders placed on the website) and Opticron (15% off)
• Free access to BTO training courses
• Flexible working
• Free eye tests and a contribution of £49 towards prescription glasses for VDU use only.
• Free car parking
• Effective job evaluation policy
• Coaching and mentoring scheme
• Staff groups and forums- First Aiders and mental health first aiders, Coaching and mentoring, Diversity working, Sustainability and Natural Working, Becoming Inclusive, Neurodiversity group, LGBTQ+ group and our staff group creating a positive and welcoming culture to work in.

If you have a disability or long-term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether a reasonable adjustment could be made.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

The closing date for receipt of applications is 26th August and Interviews will be held virtually on 3rd/4th September.

We recognise that candidates from minority ethnic groups are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a minority ethnic background, you'll be guaranteed a first stage interview.

In cases where we receive a very high volume of applications, we may need to limit the number of Guaranteed Interview Scheme candidates progressing to interview.

Are you an events aficionado wanting to use your skills to support a charity which helps people across the Fylde coast live their lives to the full and live well to the very end?

Events Fundraiser
Salary: £30,000 - £32,000 depending on experience
Contract: Interim position until September 2028, full-time, 37 hours per week
Location: Blackpool, with the opportunity to work from home 1 day per week.
Benefits: Stand out holiday allowance of 38 days including bank holidays as well as a host of other great benefits including free onsite parking, subsidised onsite canteen, time off in lieu, access to training and development opportunities, investment in your wellbeing, and eligibility for NHS Blue Light Care.

Trinity and Brian House Hospice believe in focusing on the positives within palliative care, providing patients with relief from the symptoms, pain, and stress of a serious illness to improve quality of life for them and their loved ones. They do this through recognising that each person has individual needs and caters to these needs through offering their services in the hospice, the hospital, at home, or residential care home.

About the Role

The Events Fundraiser will work with the Events Manager to develop, plan and deliver the hospice's programme of events across Blackpool, Fylde and Wyre. You'll lead on the operational planning and delivery of these events, including creating detailed project plans, budgets, timelines, promotional plans and post‑event evaluations.

You will provide exceptional stewardship to event participants from the moment they sign up until after the event. Along with the Marketing and Communications Team, you'll ensure messaging across the event is consistent, inspiring and tailored. You will also provide on the day support, ensuring each event feels warm and welcoming to participants.

About You

This role will suit someone who is highly organised, collaborative, creative and innovative. You'll have excellent attention to detail and time management skills and will thrive in a busy and fast-paced environment.

You will bring experience of:

• Working in an events or fundraising role
• Delivering large-scale, high-profile events from planning to completion
• Producing marketing campaign material for events across multiple channels for different audiences
• Managing multiple projects simultaneously and consistently meeting tight deadlines
• Providing excellent support and building relationships with attendees and other stakeholders

If this role sparks your interest, please send a copy of your profile or CV to Gabi Smith at Charity People as the first step.

Deadline: 9am Friday 4th September
Interviews: Week commencing 14th September

Please let us know if you have any issues with interview dates above as we understand that it's peak summer holiday time and we don't want this to impact your being able to apply.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Early Years Advisor

We have an exceptional opportunity for a dedicated Early Years Advisor to join our team and play a key role in supporting high-quality early years provision across our services in this full-time position.

Position: Early Years Advisor

Location: Home working

Hours: Full-time, 37 hours per week

Salary: £30,000 - £32,000

Duration: Contract to 31st August 2029

Benefits: Include 26 days paid holiday (rising to 30 days with service increments) plus 8 bank holidays, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working opportunities

The Role

As an Early Years Advisor, you will develop products, services and training materials, and respond to sector needs. You will be responsible for the high-quality development of products and services in line with the mission to promote quality in early years.

You will work collaboratively with other Early Years Advisors and managers to support the development of products and services for UK and international customers. 

Responsibilities include:

• Under the guidance of line manager and the Early Years Development Manager, work with other Early Years Advisors to support the development of high-quality products and services
• Edit and proof-read documents for relevant research-based content and accuracy, following the organisation’s style guides
• Provide advice to members as requested relating to the childcare sector
• Maintain practical experiences within a childcare setting
• Maintain up to date professional knowledge and skills within area of responsibility and the early years sector
• Attend meetings as required (virtual and face to face)
• Achieve own annual KPIs and assist in the achievement of organisational objectives
• Report progress to management.

About You

We are looking for someone with:

• Educated to degree level or equivalent in early years
• Significant and recent demonstrable experience in leading practice as an early years professional or teacher
• Development and review of training and resources to improve early years practice
• Effective time management
• Using sound research-based evidence to develop written material
• Delivery against targets and deadlines
• Strong customer service or related experience
• Multi-agency partnership working 
• Expertise in early years SEND would be advantageous but not mandatory.

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries working in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may have experience in areas such as Early Years Advisor, Early Years, Teacher, Primary Teacher, Early Years Teacher, Advisor, Programme Advisor.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

This is a genuinely exciting time to join our growing fundraising team and make a real difference to people affected by gyanecological cancers.

Our income from Major Giving is growing rapidly, and we've started to deliver exclusive and high-impact events. We have the internal buy-in, a committed group of highly-networked supporters keen to drive our plans forward and a Board of Trustees ready to support in any way they can. We now need the right person to step in and make this happen.

You'll be our lead for all philanthropy events and you'll need to have proven experience delivering high-value, income-generating events and strong project management skills to keep these on track. A key part of your role will also be in writing reports, building relationships and keeping donors and event attendees engaged for the long-run.

This is an incredible opportunity to truly make your mark on a programme and be proud of the impact you're having in your work.

No formal qualifications are needed and charity sector experience is not a requirement. We encourage everyone with the appropriate skills, experience and potential to apply.

NB as this is a critical role within the team we expect to interview throughout the current advertised recruitment period from w/c 3rd August onwards. The vacancy may close before the advertised closing date if a suitable applicant is identified and an offer is accepted, in which case we will update this advert immediately and inform all applicants.

As Volunteer Engagement Partner, you will play a pivotal role in shaping the future of volunteering across our charity, ensuring that volunteering remains a vibrant, inclusive and rewarding experience for everyone involved. You will lead the development and delivery of an ambitious volunteer strategy, growing both the scale and impact of volunteering while creating opportunities for people to make a meaningful difference within their communities. This is an exciting opportunity to champion the volunteer voice, build strong relationships across the organisation and wider community, and develop innovative approaches to attracting, engaging, supporting and recognising volunteers. Working in partnership with colleagues from all areas of the hospice, you will help ensure our volunteers are equipped, empowered and valued as an integral part of our workforce and culture.  

Volunteers are at the heart of everything we do. With more than 1,600 volunteers supporting Cornwall Hospice, they play a vital role in helping us deliver exceptional care and support to patients, families and communities across Cornwall. This role offers a fantastic opportunity to shape the future of volunteering within our charity. We are looking for someone who is passionate about people, enjoys building relationships and is committed to creating an outstanding experience for our volunteers.

Based at our Head Office in St Austell with frequent travel across our county.

37.5 hours per week, worked flexibly over evenings and weekends, as required. 

You can find a very rewarding career with Cornwall Hospice. As well as being part of a team making a real difference to our Cornish community, we offer a generous employment package.  The successful candidate will join on a permanent contract, subject to a three month probation period.

A stakeholder pension scheme with matched contributions up to 4%.

Hours of Work 37.5 hours a week, worked flexibly, as required.

Flexible Annual Leave Generous annual leave of 36 days per year, including bank holidays. Ability to buy or sell one week of leave each year.

Life Assurance Death in service life assurance of three times annual salary.

Sick Pay Enhanced sick pay, increasing with length of service.

Medical and Wellbeing Non-contributory medical cash plan providing payments towards everyday healthcare treatments.

Employee Assistance Programme offering virtual and face to face counselling. 24/7 access to remote GP services. Access to Blue Light Discount Card. Free membership of Perkbox providing discounted shopping and wellbeing resources.

Free complementary therapies.

We offer a wide range of high quality training, learning and development opportunities to challenge and stimulate your professional development. Compassionate Leadership We provide a supportive working environment by focusing on relationships through careful listening to, understanding, empathising with and supporting our people.

Relocation If appropriate, support with relocation to Cornwall may be available. 

This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team.

HR/People Officer 
Reference number: 369
Reports to: Director of People & Culture
Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours)
Contract: Permanent
Salary: £32,000 - £34,000 per annum
Working base: Watford (with occasional travel across Hertfordshire)

We’re Hertfordshire Mind Network

We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health.

About the role

As HR/People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture

As HR/People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way.

Key Responsibilities include:

Employee Lifecycle

• Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving.
• Advise line managers on recruitment; selection, interview and safer recruitment
• Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate.

Systems, Data & Reporting

• Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc)
• Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting.
• Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll.
• Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated

Employee Relations & Case Management

• Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests.
• Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed.
• Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate.

Projects & Continuous Improvement

• Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements.
• Support quality assurance processes in line with National Mind policies and ISO9001 standards.
• Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director

General Responsibilities

• To support any member of the People and Culture team and to cover team absence as required.
• Note taking for meetings as required
• Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health.
• Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement.
• Maintain strict confidentiality at all times.
• Undertake any other reasonable duties as required by the Senior Leadership Team.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 2nd September 2026
Interviews to be held on a rolling basis.
We will close the advert prior to this date if we receive sufficient applications.
N.B. Please quote reference number 369 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Are you passionate about helping us generate income for a great cause? If so, we are looking for a highly organised individual who can support our Legacies and Communities teams with their administration and records.

The Fundraising Administrator will play a pivotal role in the team. As a first point of contact for supporters, you will be responsible for helping us deliver an excellent stewardship experience by handwriting ‘thank you’ notes, updating the database with supporter interactions and pulling reports, along with other administration tasks. This is our largest area of income at Brooke, and making sure we get the best from our supporters is vital to securing our future success.

This role is part-time (21 hours a week), and we are ideally looking for someone able to spread these hours across 5 days (Mon-Fri).

About you

This is an exciting opportunity for someone to gain experience in a fast-moving and dynamic team. We are an ambitious international charity, and you will need excellent organisational and time-management skills to thrive. You will have a passion for animal welfare, a strong ‘can do’ attitude and a keen eye for detail.

You will be joining a friendly and passionate Legacy and Community Engagement team at a really exciting time for Brooke.

If you are interested in the role and meet the criteria, we will look forward to hearing from you.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

Closing date: 24th August 2026 (we may close this advert early if we receive a large number of applications)

How to apply
For more information and to apply, please click on the Redirect button.

RNID Near You Co-ordinator Powys
Remote working, in or near Powys
£20,566 pa plus excellent benefits (FTE £25,708 pa)
28 hours per week
Fixed-term contract until end of March 2027*

* This project is funded by Powys Teaching Health Board and has operated on a one year rolling contract since 2016, there is no indication that funding won't continue in this way 

As Near You Coordinator Powys for our Community Services Team, you will focus and lead on co-ordinating our volunteer delivered RNID Near You service in Powys. This service operates across the county of Powys, in partnership with Powys Teaching Health Board to ensure that deaf people and those with hearing loss or tinnitus receive the support and information needed to lead quality lives.

You will focus and lead on developing and delivering the community service across your designated area through drop-in sessions offering: 

· Practical hearing aid support 

· Information on hearing loss and tinnitus 

· Hearing checks 

You will be responsible for 

· Co-ordinating up to 15 drop-in sessions and be able to recruit, train and manage a team of up to 30 volunteers to deliver the service. You will have responsibility for the set up and running of these sessions and have good local knowledge of the chosen area to seek new opportunities for delivery of the RNID Near-You services. 

· Co-ordinating the promotion of the service and raise awareness of the service e.g., through giving presentations to groups and organisations. 

· Developing the service to utilise RNID online resources and digital tools and support volunteers to use these tools. 

· Liaising with other local service providers to respond to the needs of deaf people and those with hearing loss or tinnitus; and develop links with other organisations and agencies working with them.  

You will be a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be regular travel to all venues where we will provide drop-in sessions in community settings. 

You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals and service users. You have experience managing events, your own workload and are able to work evenings/ weekends if required. 

You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs. You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word. 

No specific Qualifications are required for this role.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most. 

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 17 August 2026
Shortlisting: 18 August 2026
Interviews: 26 August 2026.

Young Carers Sessional Worker  

Do you enjoy working with young people? Are you interested in supporting Young Carers by delivering engaging activities that promote wellbeing, reduce isolation and give them a break from their caring responsibilities? 

Then this job is for you! 

Job Title: Young Carers Sessional Worker 
Location: London, Wandsworth – Wandsworth Carers’ Centre (office-based and community/outreach) 
Contract Type: Sessional / Zero Hours Contract 
Salary: £15 per hour 
DBS Check: Enhanced required 

We are seeking a flexible, reliable, and enthusiastic Sessional Worker to join our Young Carers team. The primary focus of this role is to provide consistent support at our weekly Young Carers After School Club, which takes place every Thursday during term time from 4:30pm – 6:00pm. The club is delivered across two age groups (5–11 and 12–16 years), and regular attendance and commitment to supporting both groups each week is an essential requirement of the role. 

You will work alongside the Young Carers team to deliver engaging, age-appropriate activities that promote wellbeing, reduce isolation, and provide children and young people with a fun, safe, and supportive break from their caring responsibilities. You will encourage participation, build positive relationships, support behaviour where required, and help ensure every young person feels welcomed, included, and valued. 

You will also play an active role in planning and preparing for the After School Club as well as assisting with the set-up before each club and the clear-up afterwards to ensure the space is safe, organised and welcoming. 

In addition to the weekly After School Club, you will support the delivery of our school holiday programme, including trips, workshops, activity days, and special events, subject to your availability. This will include contacting families, promoting upcoming activities, recruiting and booking young carers onto both the After School Club and holiday activities, supporting attendance, and helping to ensure activities are well attended by those who would benefit most. 

From time to time, you may also support outreach and engagement activities, including attending community events, working with local schools and partner organisations, and helping to identify hidden Young Carers so they can access the support and opportunities available through our service.

  This is a sessional role, therefore hours are not guaranteed but will be offered based on project need.

Key Requirements Include: 

• Experience working with children, young people, or vulnerable groups 

• Ability to communicate sensitively and effectively with young people and their families 

• Reliable, punctual, and flexible 

• A strong understanding of professional boundaries and confidentiality 

• Willingness to work evenings and weekends 

• Commitment to equality, diversity and inclusive practice 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre: 

Friendly team and working environment, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

Closing date: 31st August 2026

Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible. 

CLOSING DATE 23 AUGUST 2026  - INTERVIEW DATE 02 SEPTEMBER 2026
(Salary Band D2 - In line with SUBU’s pay framework, new employees are appointed at the lower end of the salary band).

Purpose of Role

This position entails offering advice and support on an individual basis through email, phone, or in-person meetings. You will maintain thorough records of all student interactions by effectively utilizing the case management system. Additionally, you will collaborate with other departments within SUBU to design, implement, and execute campaigns and events aimed at raising awareness of the
current issues impacting BU students.

To provide accurate and comprehensive advice, guidance, and representation to Bournemouth University Students on a range of issues including academic, housing and financial matters in accordance with BU and SUBU policies and relevant legislation. And supporting students through personal circumstances such as suicide, sexual misconduct, abuse, harassment, violence, racism and discrimination. To maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students. This role also supports students to prepare for and attend formal meetings relating to the continuance of students’ academic studies, for example Academic Offence Panels and Fitness to Practice Panels. We aim to empower students by advising them and giving them the information to make informed decisions. The post holder will maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students.

Key Tasks

• Advice and Guidance Duties: directly helping clients as a key objective, providing accurate advice, support and signposting or referrals as appropriate. Supporting students to prepare for and attend various BU panels. Maintain knowledge and understanding of policies, issues and legislation relating to advice for clients. Staff must have access to relevant legal material and keep up to date with the law in adherence with the Advice Quality Standard.
• Support/Mentoring Duties: Work as part of a team, support other team members when they require case support to ensure the best outcomes for the students. Supporting students to prepare for and attend various meetings & panels.
• Advocacy: attending Academic Offence Panels, Fitness to Practice Panels, University Panels, Support to Study meetings with the student, monitoring and challenging the panel where the meeting or process has not followed procedure as defined by policy, and to advocate for the student in the meeting where required. Also attending additional meetings with students where additional support and guidance is required. 
• Welfare support: assisting students when in crisis, using professional judgement and policies/ procedures to inform the approach taken with each individual, which may involve creating a crisis plan. Administration Duties: Maintain clear, timely and accurate case records. 
• Communication Duties: between clients, team, SUBU staff and Officers, University staff, other external contacts and use of social media.
• Organisational Duties: organising client meetings, prompting staff and students for input into various matters, supporting the day-to-day operational function of the department. Manage and prioritise own case load, effectively managing time and systems to record cases, monitor deadlines, carry out research and respond to clients with the information they require within an appropriate timeframe. 
• Data Duties: maintain and manage various client record and information systems.
• Compliance Duties: Supporting the delivery of operational plans, policy, and departmental objectives, ensuring that services operate within their legislative responsibilities Maintain confidentiality in line with the SUBU Advice policy, and principals of the Advice Quality Standard framework. 
• Reviewing & Evaluation Duties: participate in SUBU strategic planning and development sessions, ensuring all areas of engagement to reflect SUBU.
• Networking Duties: Develop and maintain effective working relationships Maintain strong relationships and partnerships with the University, Wellbeing organisations, Local organisation, and other relevant organisations such as Advice UK, Citizens Advice Bureau, Shelter.
• Key Union Events Duties: Supporting SUBU when asked to assist with the organisation and administration of the larger Union events such as Freshers, Summer Ball, Open Days May require weekend working during peak union events.
• Professional Development - Attend regular training to develop knowledge, skills
  and expertise.

General for all staff

• Key Union events duties: proactively to assist with the organisation and administration of Union events such as Fresher’s Fair and the Summer Ball.
• Staff must always adopt and endorse the company’s strategy and values as well as all supporting policies, across all aspects of the role.
• Participate in training, meetings or conferences considered relevant to their job with agreed Personal Development plan.
• Carry out your duties with full regard to the rules, policies and procedures and conditions of service contained in the staff handbook.
• Abide by the Organisation’s policies and procedures.
• Adhere to all health and safety legislation.
• SUBU is committed to promoting, educating, and taking direct action on environmental sustainability. All SUBU employees are expected to integrate environmental sustainability values and action into their role where feasible.
• To undertake any other task that is deemed reasonable within your skill set.

Person Specification

• Excellent communication and listening skills. 
• Ability to contribute to a positive team working culture and motivate others especially in times of high demand and critical delivery.
• Experience of providing advice and representation in one or more of the areas covered by the Students' Union's Advice Service, including using a Customer Relationship Management (CRM) system.
• Flexible; responsive to changing demands.
• Excellent attention to detail & ability to provide accurate information.
• Professionalism and discretion.
• Balanced judgement when considering courses of action.
• Understanding of diplomacy and neutrality.
• Positive attitude towards problem-solving.
• Awareness of the issues involved in working in a confidential environment and of the need to maintain professional boundaries and use appropriate referrals in advice work.
• Resilient temperament with the ability to hold sensitive and difficult conversations with people in a distressed or acutely affected state.
• Patience and empathy. 
• Commitment to excellent customer service.
• Knowledge of the application of the Advice Quality Standards.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education.

We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

You are a pragmatic, highly analytical data professional who lives at the intersection of charity compliance and modern cloud systems. You are someone who understands that a rapidly growing £2m charity needs lean, workable frameworks, not corporate red tape that stalls delivery.

You bring a strong track record of working within the UK non-profit sector, meaning you already understand the nuances of donor data, PECR regulations, and charity-specific workflows. You don’t just write policy documents; you enjoy untangling data flows and translating complex regulatory requirements into practical, everyday processes.

In this interim role, you will act as the "Product Owner" and "Information Governor" for our systems upgrade. You won't need to do the technical database configuration—we already have a trusted, external Beacon CRM expert to handle the builds. Instead, you will bridge the gap between our teams and the technology. You will run discovery sessions with our Fundraising, Programmes, Finance and Operations teams to map their operational needs, translate these into a compliant data blueprint, and drive our Beacon expert to build them.

Crucially, you won’t need to draft our Data Sharing Agreements (DSAs)—these are already in place. Your job is to audit our systems and processes to ensure we are physically complying with them, designing the exact workflows, access permissions, and data retention schedules needed to keep us airtight. Finally, you will advise us on how to sustainably own our data protection internally going forward.

Key responsibilities:

1. Operationalising Our Data Sharing Agreements (DSAs)

• Translate Contracts into Code: Review our existing, drafted DSAs and map out the exact system processes, fields, and permissions required in Beacon CRM to physically comply with them.

• Consent & Retention Alignment: Ensure that our data capture, consent practices, and deletion cycles perfectly match the legal promises made in our DSAs.

• Audit System Compliance: Inspect our current data flow (website $\rightarrow$ Beacon CRM $\rightarrow$ integrated platforms) to ensure no data leaks or unauthorised sharing are occurring.

2. Business Analysis & Team Alignment

• Run Discovery Sessions: Work with our Fundraising, Services, and Finance teams to understand and map how they currently use data and where their bottlenecks are.

• Synthesise Requirements: Balance the operational needs of different teams (e.g., keeping sensitive service user data strictly partitioned while allowing the fundraising team to run compliant donor campaigns).

• Create Technical Specifications: Translate these mapped team needs into clear, structured functional requirements for our external Beacon CRM expert to build.

3. Data Governance & System Security

• Access & Permissions Architecture: Review and redesign the user access roles within Beacon CRM, establishing a robust "least privilege" framework so staff only access data essential to their role.

• Data Minimisation & Deletion: Define precise data retention schedules and work with the Beacon expert to automate the archiving or permanent deletion of expired records.

• Record of Processing Activities (RoPA): Document and map our internal data flow so we have a clear, compliant audit trail of how data moves through the charity.

4. Sustainable Ownership & Handover

• Future Governance Design: Assess our internal capacity and design a realistic, lightweight model for how we should own data protection internally going forward (including identifying internal roles vs. when to use external support).

• Process Testing & Team Training: Test the newly configured Beacon setups to ensure they work for staff, and deliver a practical, non-boring training session to the team on the new processes.

Essential Skills and Experience

• UK Charity Sector Expertise: Direct experience working within or consulting for UK registered charities, with a deep understanding of charity-specific data issues (such as donor consent, fundraising regulations under PECR, and handling sensitive beneficiary or safeguarding data).

• Operationalising Compliance: Proven experience translating legal data requirements (specifically implementing existing Data Sharing Agreements, DPAs, and GDPR frameworks) into practical, everyday staff workflows and system processes.

• Business Analysis & Stakeholder Mapping: Excellent track record of running discovery sessions with non-technical team heads to untangle, map, and simplify their operational data needs.

• Technical Translation & Developer Management: Experience acting as the "Product Owner" or lead interface between internal teams and external database developers—specifically translating operational needs into clear technical specifications for CRM builds.

• Practical GDPR & PECR Knowledge: A highly pragmatic approach to compliance, with experience building Records of Processing Activities (RoPA), setting up data retention schedules, and designing role-based access permissions.

Desirable Skills and Experience

• Passion for our mission. to improve children’s health through school food.

• Familiarity with Beacon CRM: Prior experience auditing, working with, or directing builds within Beacon CRM (or closely related modern cloud charity CRMs like Donorfy or Salesforce).

• Information Governance Qualification: A professional certification in data protection (such as CIPP/E, Practitioner Certificate in Data Protection, or equivalent), though hands-on charity sector experience is valued above theoretical qualifications.

• Transition & Training Experience: Experience training small charity teams on new data habits and helping leadership teams design lightweight, internal data ownership structures.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Nia House is consists of 3 services, Nia House, Coningham and Sulgrave in the North Cluster. We support people with enduring mental health crisis aged 18+ who have housing and support needs. They may be leaving hospital, registered care, be homeless, threatened with homelessness or living in accommodation that is not meeting their identified needs. The services will be also used as a ‘step up' or ‘step down' from other supported accommodation, where appropriate.

A day in this role looks like….

As a Senior Recovery Support workerat Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required in order to achieve this, under the direction of the Team Leader. 
• To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.
• Empower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals, JCP etc. 
• Work flexibly as part of a team to ensure service coverage and that contractual obligations are met. 
• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities. 
• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures. 
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained.
• Assist the manager to manage health and safety, repairs and maintenance of the premises. 
• To collect rents and service charges, and manage arrears proactively by follow policy, protocol and procedure to support residents to maintain their tenancy and develop independent living skills by paying service charges & rent. 
• Provide support the Manager to manage voids across the service. 
• Ensure referrals, assessments and service reviews are effective and timely responded to. 
• Empower service users to develop independent living skills as part of a planned move on process. 
• Assist the manager to plan, negotiate and manage budgets and to make best use of property, equipment and information technology. 

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Good understanding of Health and Safety within an accommodation-based setting. 
• Basic knowledge of housing management including maintenance & repairs.
• Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriate. 
• Experience of working with people with mental health needs. 
• Good literacy and numeracy skills and able to produce clear letters and IT skills.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.