1,047 Social support work jobs

We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities Service in Waltham Forest.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. This will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The working pattern for this role consist of: Monday to Sunday, Early, late shifts and long shifts including evening and weekends

What you'll do:
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You understand and collaborate with the different support organizations accessible in the community
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives.
- Maintains up to date accurate records of customer's, service being provided and behavioural data

Other Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker.
- Carry out security duties to ensure the safety of the customers and premises
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times.
- Maintain records as required at the project under the direction of the support workers / management
- Participate in team meetings/reviews and the general development of the service.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges and Diabetics
- Good IT skills

Desirable:
- Experience with PBS approach
- Driver

Please see our webite for the full description.

About the role:

Recovery looks different for everyone, and meaningful opportunities can be a powerful part of helping people move forward. As a Recovery and Opportunities Coordinator, you’ll take the lead in creating a programme that gives clients across Ashley Road, Milton House and Highbury New Park the chance to build confidence, strengthen their wellbeing, discover new interests,develop new skills and take positive steps towards greater independence.

This is a hands on and creative role where you’ll turn ideas into activities that people genuinely want to take part in. You’ll design and deliver engaging group work covering areas such as mental and physical health, relationships, substance use, life skills and learning, while creating opportunities that support clients to prepare for moving on to more independent accommodation. You’ll use a strengths based and trauma-informed approach, adapting what you offer to respond to people’s interests, goals and experiences.

You’ll also look beyond our services to create more opportunities for clients. Building strong relationships with community organisations, statutory services, specialist agencies and lived experience networks, you’ll help connect people with the resources, activities and support available around them. Alongside this, you’ll champion co-production, support colleagues, volunteers and peers to get involved in delivering the programme, and help make recovery and social inclusion a visible part of everyday service delivery.

At Single Homeless Project (SHP), you’ll be encouraged to keep developing your own practice too. Through training, supervision and reflective practice, you’ll have opportunities to deepen your knowledge of recovery, trauma-informed approaches and group work, while playing an active part in shaping how we support people experiencing multiple disadvantage.

About you:

• You have experience developing, coordinating and facilitating groups and activities, with a good understanding of group dynamics and how to support others to deliver them confidently and effectively.
• You’re creative, enthusiastic and proactive, with the confidence to turn ideas into meaningful opportunities and encourage clients, colleagues, volunteers and peers to get involved.
• You’re confident building positive working relationships and partnerships with a range of internal and external services, helping to open up new opportunities for the people we support.
• You understand how to engage, motivate and inspire people experiencing multiple disadvantage, including the barriers that can make participation more difficult, and can create a positive and welcoming atmosphere.
• You’re committed to inclusive practice, creating environments where people from different backgrounds feel respected and able to participate, while maintaining clear and appropriate professional boundaries.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 4th October at midnight

Interview date: Tuesday 13th October online via Microsoft Teams

Please note there will be a second stage interview for suitable candidates in Islington. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Use your fundraising expertise to help create lasting impact. Join us to grow and engage our supporter community across global markets, inspiring more people to connect with our mission and support our work.

Role Responsibilities:
1. To engage, convert, acquire and onboard new and warm audiences using multi-channel such as direct dialogue, digital (e.g. journey planning and mapping, email/SMS), and telemarketing aligned to reflect VSO’s Purpose.
2. Manage VSO’s direct dialogue fundraising programmes, making choices and decisions on a commercial basis to deliver accelerated income growth.
3. Project management and overview of direct dialogue fundraising in the UK and US (new market) and introducing one other new market in 2027.
4. Providing clear visibility of relationships and performance, alongside managing and monitoring the performance of suppliers.
5. Ongoing attrition and KPI monitoring, evaluation, and improvement planning to maximise new donor acquisition and growth VSO’s donor files.
6. Initiate and proactively help identify new (market appropriate) audiences, campaigns, and acquisition products to engage and acquire new donors and income for VSO. 

Teens Unite is leading the way in youth cancer support.

We’re an energetic, ambitious and dynamic charity improving the lives of 13-24-year-olds living with, and beyond, cancer. We’re not here to cure cancer. We’re here to empower young people to rebuild their lives and thrive beyond a diagnosis by taking part in our specialist activities, programmes and residential stays.

This is an incredibly exciting time to join our team. Demand for our support is growing rapidly, with a 48% increase in young people registering over the last 12 months.

As we grow, we’re embarking on our most ambitious chapter yet: building the first purpose-built retreat in England for young people overcoming cancer. This pioneering, first-of-its-kind development will transform the support available to young people for generations to come.

We’re looking for an experienced, ambitious and creative Trusts & Grants Manager to play a vital role in making this vision a reality. Combining exceptional relationship-building skills with the ability to develop standout, compelling pitches and applications, you will secure vital funding for both this transformational project and our existing services, to ensure we reach our ambition of providing 30,000 opportunities for teenagers and young adults over the next decade.

Who you are:

You thrive on building relationships and are a natural storyteller with a strong strategic instinct - someone who understands what matters to a funder and can build genuine connections between their priorities and the work, impact and ambitions of Teens Unite.

You understand that a successful funding application is never simply about changing a few words in an existing proposal. You have a talent for developing persuasive, engaging and individually tailored applications and reports that stand out and inspire funders to invest in our work.

You’ll research every opportunity, take the time to understand each funder’s priorities and motivations, and build meaningful relationships that keep Teens Unite front of mind when funding opportunities arise. You’ll adapt the tone, emphasis and case for support accordingly - while always retaining Teens Unite’s own language, personality and brand.

You’ll have a strong track record of securing funding and building a successful pipeline and recognise that the relationship with a funder doesn’t end when the funds are received. You’ll take pride in nurturing relationships, demonstrating the impact of their support and building long-standing partnerships with the potential to grow over time.

You’ll have experience of exceeding fundraising targets and taking ownership of the complete funding journey –from identifying opportunities and developing compelling applications, through to managing grants, demonstrating impact and securing future or repeat funding where appropriate.

You’ll take real ownership of delivering tangible results, bringing fresh ideas, ambition and a proactive approach to identifying and pursuing new opportunities.

The role:

As a self-funded charity, grant income is a vital and growing area of fundraising at Teens Unite, supporting both our current service delivery of activities, programmes and residential breaks, and our ambitious plans for the future.

Teens Unite currently raises £200,000 per annum from grants and trusts, and we are looking to grow this year on year through developing and delivering an ambitious grants fundraising strategy, which will support Teens Unite’s current service delivery and work towards raising the remaining 50% needed of our £6.5million capital appeal to build England’s first purpose-built retreat for young people overcoming cancer.

This isn’t about simply stepping into a bid writing role, it’s about thinking creatively to retain existing funding relationships and seeking new opportunities with the ability to balance ambition with integrity, ensuring funding opportunities genuinely align with organisational priorities and values.

We need you to:

• Take ownership of Teens Unite’s trusts, foundations and grant income programme, working towards agreed annual income targets across programme, core and capital funding.
• Develop and deliver an ambitious trust and grants fundraising strategy to grow income year on year, across programme, core and capital funding
• Research prospective trusts, foundations and grant-making organisations and identify opportunities that align with Teens Unite’s work and ambitions.
• Write compelling funding applications, proposals and cases for support
• Develop project budgets and funding packages in collaboration with colleagues
• Build, nurture and maintain long-term relationships with funders
• Manage grant agreements, reporting requirements and payment schedules
• Produce engaging, evidence-led impact reports that clearly demonstrate how funding has been used and the difference it has made
• Monitor income performance against agreed targets and maintain accurate fundraising records and pipeline reports
• Work collaboratively with colleagues across the organisation to maximise the impact of funding secured

What we offer:

When joining Teens Unite, you can expect:

• Annual performance-related bonus opportunity
• Flexible and hybrid working arrangements
• 33 days annual leave pro rata (inclusive of Bank Holidays)
• Christmas office closure
• Optional company-contributed pension scheme
• Recently refurbished offices and free on-site parking
• To be part of an inclusive and dynamic work environment with a dedicated and growing team
• Responsibility and ownership of an income stream that is fundamental to Teens Unite’s growth and future
• Support in your personal and professional development, including access to training
• The chance to make a real-life difference in the lives of young people

Essential experience and qualifications:

• Demonstrable experience securing income from trusts and foundations
• Experience of securing capital funding, and multi-year, core and programme funding Strong relationship building skills
• Understanding of monitoring, evaluation and impact reporting Developing relationships with major trusts and foundations Excellent organisational and project management abilities

Summary of Key Milestones

We will commence first round of interviews: From Wednesday 30th September

Should a suitable candidate be found prior to the closing date, applications will close early.

Job Description 

Post: JUMP Project Coordinator

Salary: £30,000 (pro-rata/3 days a week) 

Hours: 21 hours per week. Flexible working; some evening and weekend work may be required. 

Responsible to: Frontline Support Manager 

Location: Brighton and Hove Jewish Community Centre (BNJC) 

Applicants must be UK based either in Brighton or Sussex, or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK. 

We particularly encourage applicants from people with lived experience of the asylum system. 

About the role 

HIAS+JCORE supports refugees and asylum seekers, led by Jewish values. Our work is driven by the belief that the Jewish community should play an active part in building a society in which Refugees are able to live in dignity where the UK is a welcoming place free from racism. 

Our organisation came into this form through the joining of operations between two organisations: the UK-based JCORE (Jewish Council for Racial Equality) and HIAS, a global humanitarian aid and advocacy organisation. HIAS+JCORE is inspired by Jewish values and history to support those who are displaced, no matter their background. 

JUMP is a London-based befriending project for young asylum seekers and refugees who have been separated from their families. The three primary ways in which JUMP supports young people are befriending, casework and community. 

We are currently supporting 30 pairs through our London project and have built a Brighton branch of this project, supporting up to 10 pairs so far.

We are looking for a self-starting team member who will help coordinate and continue to build this valuable project in Brighton. You’ll be responsible for the befriending pairs and undertake tasks such as develop and maintain relationships with partner organisations, manage referrals for young people, recruit volunteer befrienders, and setting-up and sustaining pairs. This includes leading an initial training day. 

Contact with befrienders is through monthly reporting, and bi-annual supervision (initially after three months for new befrienders); alongside ad-hoc communication on safeguarding or other urgent matters. Contact with young people is more regular and varies depending on their casework support needs. 

Community events take place from time to time and offer a space for all young people and volunteers to come together and celebrate the work they are doing on JUMP. You will need to attend these events, and liaise with your cohort of befriending pairs to ensure everyone has the correct information. 

JUMP also has Hardship Fund (HSF) available to young people who need financial support with travel, clothing, food vouchers, and phone contracts.. 

RESPONSIBILITIES 

Supporting the running of our JUMP project in Brighton, and overseeing and supporting up to 15 pairs, by: 

Supporting young people and the JUMP Community 

• Managing a caseload of young people; 

• Offering casework support (e.g., related to housing, education; day-to-day needs; arranging legal intervention etc.); 

• Where necessary arranging and attending appointments with the young person (GP, Home Office, Job Centre, and Legal appointments); 

• Signposting young people to available support and intervening where necessary. 

• Assisting in the planning and organising of group trips and events every 2- 3 months; 

• Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings; 

• Facilitating Hardship Fund payments to young people, including applications and approvals. 

Supervising and supporting volunteers 

• Organising and delivering JUMP core training to new and existing befrienders; 

• Recruiting, interviewing and onboarding new befrienders; 

• Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls; 

• Responding to applications from new volunteers and actively recruiting volunteers as required; 

• Ensuring that volunteers uphold JUMP’s policies and boundaries for 

befriending; 

• Responding promptly to safeguarding concerns raised by volunteers. 

Publicising JUMP, and engaging with key stakeholders 

• Publicising the project to existing and potential referral agencies working with young asylum seekers and refugees who have been separated from their families; 

• Establishing and maintaining excellent close working relationships with referral organisations; 

• Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Forum meetings.. 

Project monitoring, evaluation and record keeping 

• Working with experts and the Frontline Support Manager on supporting the project and its evaluation; 

• Keeping accurate records in the JUMP database, including for safeguarding and impact evaluation purposes. 

ABOUT YOU 

• Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication; 

• Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people; 

• Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today; 

• Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers; 

• Understanding of youth work principles and methods, including the benefits and challenges of befriending and other participatory methods; 

• Ability to network in the refugee sector and develop strong working relationships; 

• Ability to work independently and to self-motivate; 

• Commitment to HIAS+JCORE values, social justice and antiracism; 

• The ability to communicate in languages other than English, in particular Arabic, Spanish and French (desirable). 

Necessary Experience 

• A track record of working directly with asylum seeking and refugee children and young people; 

• Experience of social work, youth work, or other relevant methods of supporting people in challenging circumstances; 

• Experience of training, coordinating and supporting volunteers; 

• Experience of juggling commitments and responding to relevant stressful situations. 

Desirable Experience 

• Educated to at least undergraduate degree level, or equivalent background or experience; 

• Working knowledge of Local Authorities’ responsibilities for Looked After 

Children and Care Leavers; 

• Experience of project management including administration, monitoring, evaluation and report writing. 

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our Ewhurst Road, Crawley team, who will hold a caseload of residents and meet with them weekly to build a support plan. 

Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 27 September at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Make a Difference to the Lives of Survivors of Sexual Violence

RoSA a registered charity providing high-quality, specialist services across Warwickshire to survivors of rape, sexual abuse and sexual violence. Our dedicated and compassionate team is committed to alleviating the impact of trauma, empowering survivors to make informed choices and supporting them on their journey towards recovery.

Our services are trauma-informed, client-led and inclusive, supporting adults, young people and children of all ages, genders and backgrounds.

We are seeking an enthusiastic, compassionate and motivated Independent Sexual Violence Advisor (ISVA) to join our team.

This is an exciting opportunity for someone who is passionate about supporting survivors and wants to make a meaningful difference within a respected specialist organisation.

About the Role

As an Independent Sexual Violence Advisor (ISVA), you will provide practical, emotional and advocacy support to adults who have experienced recent or non-recent sexual violence.

Working in a trauma-informed and client-centred way, you will empower survivors to understand their options, access appropriate services and, where appropriate, navigate the Criminal Justice System.

This role requires excellent communication skills, resilience, empathy and the ability to work both independently and collaboratively with partner agencies.

Key Responsibilities

You will:

• Manage a varied caseload, providing high-quality, person-centred support throughout a client's journey.
• Build trusting and supportive relationships with survivors using a trauma-informed approach.
• Carry out comprehensive risk and needs assessments and develop individual support plans.
• Review and update support plans in line with clients' changing needs.
• Provide emotional and practical support tailored to each individual's circumstances.
• Support clients through the Criminal Justice System by explaining processes, rights and available options.
• Accompany clients to police interviews, court hearings, medical appointments and multi-agency meetings where appropriate.
• Provide information and guidance regarding Criminal Injuries Compensation applications and other available support.
• Advocate on behalf of clients to ensure they receive the services and support to which they are entitled.
• Develop and maintain effective working relationships with partner agencies including Police, Crown Prosecution Service, Courts, Health Services, Social Care, Education, Housing Providers, Victim Support, the Witness Service and voluntary sector organisations.
• Maintain accurate, confidential and timely case records using secure electronic systems.
• Complete monitoring, evaluation and outcome reporting to support service development and funding requirements.
• Work within safeguarding procedures, organisational policies and professional boundaries at all times.
• Participate in regular supervision, reflective practice, training and continuing professional development.

About You

The successful applicant will have:

• A sound understanding of the impact of sexual violence, trauma and abuse on individuals.
• Experience of providing support, advocacy or casework to vulnerable people.
• Excellent interpersonal and communication skills with the ability to establish trust and rapport.
• Strong organisational skills and the ability to effectively manage a busy and varied caseload.
• The ability to work independently while contributing positively as part of a supportive team.
• An understanding of child protection, adult safeguarding and risk management.
• A commitment to equality, diversity, inclusion and anti-discriminatory practice.
• High levels of empathy, resilience, professionalism and emotional intelligence.
• Good IT skills, including Microsoft Office and electronic case management systems.
• Excellent written communication and record-keeping skills.
• A willingness to undertake training.
• A commitment to regular supervision and ongoing professional development.

Essential Requirements

• Full UK driving licence.
• Access to a vehicle for work purposes.
• Ability and willingness to travel across the service area.

What We Offer

• The opportunity to make a genuine difference to the lives of survivors of sexual violence.
• A supportive, experienced and dedicated team.
• Comprehensive induction and ongoing training.
• Regular line management and clinical supervision.
• Opportunities for continuing professional development.
• A strong commitment to staff wellbeing.
• Annual leave entitlement and pension scheme (in accordance with organisational policies).

Safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment.

The successful applicant will be subject to an Enhanced DBS check, satisfactory references and all relevant pre-employment checks.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds and encourage applications from groups currently underrepresented within our workforce.

We are committed to working in an anti-discriminatory and anti-oppressive way, ensuring that all survivors receive accessible, equitable and high-quality support.

Salary

£25,000–£27,000 per annum pro rata (22.5 hours per week), depending on experience.

Interviews

These will be held on Monday 12th October 2026.

Closing Date

28th September 2026. We reserve the right to close this vacancy early should sufficient applications be received. Early applications are therefore encouraged.

Benefits

• Company pension
• Free parking
• Work from home

Summary

The Woodfield Project (TWP) is seeking an enthusiastic Deputy Manager to help run our beautifully refurbished community hub on Tooting Bec Common, in SW London. In close collaboration with the TWP Manager, you will coordinate daily operations, deliver a lively programme of events and activities, support members and volunteers and help grow new initiatives. Working closely with the Trustee Board, you’ll also ensure the Pavilion remains sustainable and continues to thrive at the heart of the local community.

About us

The Woodfield Project is a vibrant, community-focused charity responsible for The Woodfield Pavilion located on Tooting Bec Common, in South-West London. The Pavilion serves as a lively community hub, offering events and activities that: support social wellbeing; bring the local community together; and encourage appreciation and care for the surrounding natural environment. The Pavilion spaces are ideal for meetings, classes, and exhibitions, along with a well-equipped kitchen, toilets and a locker room. As well as hosting its own events and activities, the Pavilion is hired by external organisations for wellbeing classes, workshops and events. 

Purpose and scope of role 

We are looking to recruit an enthusiastic and energetic Deputy Manager with the skills and experience to support and drive forward our mission of ensuring that the Pavilion serves as a vital resource for local communities and groups and to actively encourage participation from members and volunteers who share our passion for making a difference. 

The Trustee Board provides governance and strategic leadership for the charity. The Deputy Manager will work alongside the TWP Manager to coordinate the day-to-day running of the building and plan and deliver an engaging programme of community events and activities, as well as develop new activities. The role includes operational management, future planning and ensuring a sustainable income and membership base. 

The Deputy Manager will report to the TWP Manager and work collaboratively with the full Board, as well as with individual trustees on specific issues. 

Key tasks and responsibilities: 

Delivery 

• Supporting all aspects of the day-to-day management and operation of the Pavilion in line with the Charity’s mission and aims, within the framework set by the trustees. 
• Work with the Manager to coordinate and co-deliver a programme of community and environmental activities and events, including managing events where necessary 
• Oversee (new and existing) workstreams which form part of the TWP vision
• Manage bookings, hiring, art sales and other Pavilion-related administration 
• Ensure that the building is clean, well-maintained and safe
• Work with the TWP Manager and Building Management team (trustees and members of the Charity) to ensure the maintenance and development of the physical structure of Pavilion 

Operational  

• Work with volunteers and members of The Woodfield Project 
• Coordinate and expand the volunteer community
• Ensure compliance with health and safety, safeguarding and other regulatory requirements 
• Maintain the policies and procedures for operating the Pavilion and ensure that they are followed 
• Work with the TWP Manager and Secretary to organise and support Trustee and Charity meetings 

Strategic 

Work alongside the TWP Manager to:

• Maintain a cycle of events and activities to meet the charity’s aims and running costs 
• Develop, plan and fund future events and projects 
• Develop and manage relationships with stakeholders, partners and users within the community 
• Identify and implement opportunities to develop the activities at the Pavilion and increase funding streams in line with the aims of the Charity 

 Marketing 

• Deliver regular communications to stakeholders about Pavilion news and activities
• Work with the TWP Manager and Digital Assistant on regular social media, web development and publicity tasks

Financial 

• Manage overhead costs within agreed budgets 
• Work with the TWP Manager to identify and develop suitable bids for funding for the Charity, the Pavilion, and its activities 
• Work with the TWP Manager and Treasurer to comply with required internal and external reporting requirements 
• Financial administration including bookkeeping required to support the Charity’s financial policy and procedures

PERSON SPECIFICATION 

Essential 

• Self-reliant, motivated, comfortable with working alone on site and able to work on their own initiative and prioritise work and demands 
• Strong organisational skills with a flexible and resourceful approach 
• Able to work both autonomously and as part of a team 
• Excellent communication and interpersonal skills including the ability to work collaboratively with other teams and with diverse groups of people
• Strong networking skills and the ability to build partnerships 
• Experience of organising or managing events. 
• Proficiency in using IT for management purposes and social media to promote events and engage with stakeholders.
• Basic financial management skills, including budgeting and financial reporting.
• Experience of working with or managing volunteers 
• Willingness to work flexibly, including some weekends and evenings. 
• [Note that most of the building is accessible, but the site is reached on foot down gravel paths, so must be able to navigate these.

Desirable 

• Experience in marketing and communications (incl. social media)
• Experience in business development and identifying potential opportunities
• Project management skills 
• Experience of community work 

About the Role

This Youth Development Mentor for young men is part of Bright Futures, our mentoring and employability support programme for young Gypsy and Traveller people aged 15-25. You will build trusted, consistent 1-1 mentoring relationships with young men, supporting them to grow in confidence, work out what they want, and build the skills to get there.

You will deliver the programme's set mentoring offer, adapting your approach to individuals as needed, alongside group sessions on skills and personal development. Many of the young men we work with have had negative experiences of school or other services and are often not in education, employment or training (NEET). The role is about helping the young men move forward at a pace that works for them, towards something they've chosen and can stick with, rather than pushing them down a set route. You will keep detailed records of progress and milestones reached.

You will also play a role in outreach and community engagement – building relationships with families and community members. This includes keeping up good working relationships with colleges, training providers and employers, and making sure young people's voices are heard, both within Bright Futures and externally.

This role is funded by The National Lottery Community Fund.

About You

This role is for someone who wants to make a real difference in young people's lives – someone committed to supporting young men from marginalised and underserved communities to get equitable access to opportunities, and to helping bring about wider change for those communities.

You will enjoy the challenge of working with young men who may take time to trust and engage, and see that as part of what makes the role rewarding.

The role is ideal for someone with experience of mentoring, youth work or a similar community-based role working with young men (paid or voluntary). Someone patient, non-judgemental and comfortable adapting support to suit the person in front of you. You will be just as comfortable speaking to family members as with college staff or social services.

We don't expect you to already have all the answers – what matters most is your commitment and ability to build genuine, trusting relationships and to keep going with young people who may take time to open up. We will support your development through supervision, training and a small, collaborative team environment.

We know not everyone will meet every requirement in the job description below, but if you feel you have what it takes, please apply and tell us how your experience and skills make you suitable.

If you are not sure what the work looks like or you want to ask questions before applying, we are happy to chat with you about the role. Please contact Mini Ravi (Programme Lead) by calling our office phone.

About LGT and Bright Futures

London Gypsies and Travellers (LGT) challenges social exclusion and discrimination, working for change in partnership with Gypsy and Traveller communities living on council caravan sites, roadside camps, in flats and houses, and those experiencing homelessness.

Bright Futures supports Gypsy and Traveller young men and women aged 15–25 through mentoring, skills development, employability and wellbeing support. The programme helps young people build confidence, develop practical skills and identify realistic pathways into training and employment, working at their own pace and around their needs and interests. The programme is shaped by a deep understanding of the Gypsy and Traveller culture, and designed to empower young people to engage with wider society with pride, motivation and confidence.

Our services also include accommodation advice and advocacy, family support, community development, research, policy work and campaigns, and we support hundreds of individuals and families each year.

We are a small, committed and supportive team who seek to live our organisational values throughout our work: Collaboration, Courage, Empowerment, Inclusivity, Equity, Community.

We are committed to equal opportunities and workforce diversity. We strongly encourage applications from Gypsy and Traveller communities.
 

To Apply

Review the responsibilities and person specification in the job description enclosed.

Using the ‘Apply Now’ button, please submit your CV

Instead of a cover letter, please submit answers to the following 3 questions in the space provided when you apply.

1. Briefly tell us about your experience of working with young men/people. What did you do and what kind of support did you provide?

2. What is one of the barriers young men from vulnerable or marginalised backgrounds face around education, training and work? Why?

3. Why are you interested in this role and working with London Gypsies & Travellers?

250-300 word answers for each question is enough, but you are welcome to write more.

There is no right answer and we are not interested in perfect responses. We want to know about you and the knowledge, skills, and experience your will bring to the role.

Closing date: Wednesday 30th September 2026

Interviews: Wednesday 14th October (stage 1, in person), Thursday 22nd October (stage 2, online)

Please check you are available on these dates before applying, in case you are shortlisted for interviews.

Please note: An enhanced DBS check is required for the role. Applicants must have the right to work in the UK. 

Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove, East Sussex and West Sussex. Our Advocacy Services take action to help people say what they want, secure their rights, represent their interests, and obtain services they need.

We are seeking an experienced, enthusiastic manager to support, develop and manage staff delivering high quality mental health advocacy services and ensure services reflect best practice. You will work closely with other agencies, delivering services in partnership and identify opportunities for service development.

The successful applicant will have excellent communication skills, knowledge of and commitment to advocacy services and experience of managing and delivering mental health services with a strong client focus.

Hours: Part-time, 21 hours per week.

In return, we offer a range of benefits including full induction, learning and development opportunities, and 29 days’ leave (pro rata) per year excluding bank holidays, 3% pension contribution and access to a confidential 24-hour Employee Assistance Programme.

Full job details and an application pack can be found on our website.

Closing date: 9am on Monday 12th October 2026.

Tentative interview date: Tuesday 27th October 2026 at a central Brighton location. Alternative interview dates may be available, if required. 

We are committed to equal opportunities and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

All successful applicants are subject to a Disclosure and Barring Service (DBS) check.

Job Description:

The Head of Youth & Community Services will provide leadership, management and oversight across YMCA Brunel Group's youth and community services, including 10 Youth Clubs (supporting young people aged 10-19 years old, and up to 25 with special educational needs), and 2 Young Carers groups. The role will be responsible for ensuring the effective delivery, quality, performance and development of services, enabling positive outcomes for children, young people and communities, across the Mendip and South Somerset area.

The postholder will lead a team of approximately 33 permanent and relief staff, and line manage Youth Work Team Leaders, ensuring services are delivered safely, effectively and in line with organisational policies, safeguarding requirements and funding obligations.

The postholder will play a key role in shaping local responses to the needs of young people and communities, bringing partners together to influence priorities, develop collaborative solutions and improve outcomes across the Mendip and South Somerset area

The role will enhance the impact, sustainability and quality of youth and community services, strengthen partnership working and support the delivery of YMCA Brunel Group's charitable objectives.

The Candidate:

The successful candidate will be an experienced youth and community services professional with a strong track record of leading teams, developing services and delivering positive outcomes for young people and communities.

You will be a confident leader, capable of supporting and developing Team Leaders while ensuring high standards of service delivery, safeguarding, quality and performance. You will have excellent relationship-building skills, with the ability to work effectively with colleagues, partners and stakeholders across a range of settings.

You will be organised, proactive and resilient, with a strong understanding of the challenges facing young people and communities and a commitment to YMCA Brunel Group's values and mission.

Ideally, you will hold a relevant qualification in youth work, or community development or a related field, although candidates with significant relevant experience will also be considered.

Duties and Responsibilities:

Service leadership and delivery

· Lead the operational delivery, quality and continuous improvement of YMCA Brunel Group's Youth & Community Services, ensuring services are safe, impactful, financially sustainable and responsive to the needs of young people.

· Oversee the planning, development and evaluation of youth and community projects, ensuring consistency of practice, effective use of resources and delivery against agreed objectives and outcomes.

· Identify emerging needs, opportunities and trends affecting young people and communities, using insight and local intelligence to shape service development and ensure provision remains relevant, impactful and sustainable.

· Act as the departmental safeguarding lead, providing advice, oversight and support to Team Leaders and staff.

Young people and community engagement

· Champion participation and co-production, ensuring the voices of young people and communities influence service design, delivery and evaluation

· Support Team Leaders to engage, and create opportunities for young people, volunteers and community members to participate fully in YMCA services and activities.

· Ensure services are inclusive, accessible and focused on enabling individuals and communities to achieve their full potential.

People leadership

· Provide visible and effective leadership across Youth & Community Services, setting clear direction, priorities and expectations that support YMCA Brunel Group's objectives.

· Lead, motivate and develop Team Leaders, fostering a positive, inclusive and high-performing culture that reflects YMCA values and promotes accountability, collaboration and continuous improvement.

· Provide direct line management, supervision and support to Team Leaders, ensuring high standards of performance, safeguarding and professional practice.

· Recruit, induct and develop staff in accordance with organisational policies and procedures, supporting workforce planning, succession planning and professional development.

Partnerships, fundraising and influencing

· Develop and maintain strong relationships with local authorities, schools, parish and town councils, voluntary and community organisations, funders and other key stakeholders, positioning YMCA Brunel Group as a trusted partner within local communities.

· Represent YMCA Brunel Group within strategic partnerships, networks and community forums, championing the needs of young people and communities, influencing local priorities and helping to shape strategies that improve outcomes.

· Bring organisations together to develop collaborative approaches, identifying opportunities for partnership working, shared delivery and coordinated responses that maximise impact for children, young people and communities.

· Lead on income generation and securing funding across Youth & Community Services, increasing resources to sustain and grow in line with the needs of young people

Financial management

· Manage allocated budgets, authorise expenditure within delegated limits and ensure resources are used effectively and responsibly.

· Ensure accurate records, monitoring systems and reporting processes are maintained, producing timely reports for internal and external stakeholders.

· Oversee safeguarding, health and safety, risk management and compliance requirements across the Youth and Community department, ensuring adherence to organisational policies, legislation and funding obligations.

General

· Develop and maintain effective working relationships with colleagues across YMCA Brunel Group.

· Promote equality, diversity, inclusion and wellbeing throughout the organisation

· Comply with all YMCA Brunel Group policies, procedures and legislative requirements.

· Demonstrate YMCA Brunel Group values in all aspects of work.

· Undertake any other duties appropriate to the role as requested by the Director of Charity Operations.

Person Specification

• At least 2 years experience leading youth, community, or related services
• Experience of developing and maintaining partnerships with statutory, voluntary, community and education organisations
• Experience of leading and developing staff, including the ability to motivate and inspire others
• Experience of managing budgets and contributing to income generation
• Strong understanding of the needs and challenges facing young people and communities
• Knowledge of safeguarding legislation, risk management and best practice relating to children, young people or vulnerable adults
• JNC Youth & Community Work qualification or equivalent professional qualification
• Understanding of funding, commissioning and contract delivery within the charity sector

Location: At least 3 days a week based in one of YMCA Brunel offices (Bath, Wells, Frome or Street).

Hours: 37.5 hours per week, including occasional evenings and weekends

Salary: £40,000.00

Closing Date: 11th October 2026

Interviews: 21st October 2026

YMCA Brunel Group is committed to following safer recruitment practices. All candidates will need to provide a full employment history, two references, and undergo an enhanced DBS check. In line with the Asylum & Immigration Act 1996, applicants must be eligible to live and work in the UK.

Join us at YMCA Brunel Group and be part of something bigger!

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Supported Housing Support Worker to join our Horsham Y team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing and Compliance

• Support young people to understand and comply with their occupancy agreements, including coaching them to meet house rules and responsibilities as part of preparing for successful independent living.
• Promote a strong rent‑payment and credit culture, encouraging residents to maintain regular payments and understand their financial obligations.
• Maintain up‑to‑date knowledge of housing legislation, welfare benefits, and statutory requirements affecting young people, ensuring practice aligns with current housing law and organisational policies.
• Respond promptly and effectively to breaches of agreement, including rent arrears, antisocial behaviour, or property damage, using restorative approaches where appropriate and working collaboratively with the wider team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community.
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance).

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience in housing or supported accommodation, ideally supporting young people with multiple and complex needs.
• Strong understanding of occupancy agreements, rent management, welfare benefits, and tenancy sustainment.
• Ability to manage arrears, ASB, and other non‑compliance issues using appropriate and restorative approaches.
• Good knowledge of housing legislation, safeguarding procedures, and compliance requirements, with the ability to maintain clear professional boundaries.
• Familiarity with statutory and voluntary services available to young people and ability to work proactively with a caseload to support progression towards independent living.

Skills and Abilities

• Confident in record‑keeping, including case notes, incident reporting, and health and safety checks.
• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary.
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

CLOSING DATE: Sunday 27 September at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements of the role Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills 

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Please see the job description and person specification for the full list of requirements and specifications.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of the induction period with a minimum 60% office based. 

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program. 

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Benefits

• Pension Scheme
• Employment Assistance Programme

For more information about this role, please visit our website.