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Top job
Citizens Advice Manchester, Manchester (On-site)
£48,852 per year
Lead operational excellence across the organisation - driving strategic performance, service quality and regulatory compliance
Posted 3 days ago
Top job
Shoreditch Trust, London (On-site)
£32,000 per year
Join our team and help us develop and deliver the food element of our flagship programme We Connect!
Posted 5 days ago
Closing in 3 days
Resonate Arts, Multiple Locations (Hybrid)
£31,000 FTE (£20,666.67 pro rata)
Posted 1 week ago

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Closing in 2 days
Green Alliance, Multiple Locations (Hybrid)
£36,192 - £39,936 per year FTE
Green Alliance is looking for an enthusiastic, part-time finance officer to help us secure ambitious political decisions for the environment
Posted 5 days ago
Closing in 2 days
Bridges Outcomes Partnerships, London (Hybrid)
Up to £45000 per year
An exciting opportunity for someone with good operational management skills who is passionate about working for a social impact organisation
Posted 1 week ago
Kids Matter, Remote
£28,665 - £31,965 pro rata (£17,199-£19,179 actual)
Posted 1 week ago
Refuge, Greater London (On-site)
29,701.36 per annum
Posted 1 week ago
Closing in 5 days
TLC: Talk, Listen, Change, Manchester (Hybrid)
£28,398 - £34,266 per year
We’re recruiting a Communications Lead to join our team.
Posted 5 days ago
Closing in 2 days
Kids Matter, Remote
£28,665 - £31,965 pro rata (£17,199 - £19,179 or £22,932 - £25,572 actual)
Posted 3 weeks ago
Closing in 6 days
Not For Profit People, Multiple Locations (Hybrid)
£51,000 per annum
Posted 2 weeks ago
Page 42 of 67
Manchester, Greater Manchester (On-site)
£48,852 per year
Full-time
Permanent
Job description

At Citizens Advice Manchester, our clients are at the heart of everything we do.

We're a forward-thinking, ambitious organisation delivering high-quality, multi-channel advice to some of Manchester's most vulnerable communities. If you're a collaborative, values-driven leader who wants to make a real difference, this is an opportunity to shape the future of our frontline services.

Working closely with the Chief Operating Officer, you'll lead operational excellence across the organisation - driving strategic performance, service quality, regulatory compliance, continuous improvement, and an inclusive, high-performing culture. You'll oversee quality assurance, safeguarding, complaints, incident management, and operational performance while developing and empowering our Operational Managers to deliver outstanding services.

We're looking for an experienced operational leader with a proven track record of leading frontline or public-facing services. You'll be data-driven, commercially aware, and confident using performance insight to improve services, manage risk, and influence decision-making. You'll bring experience of quality and compliance frameworks, strong stakeholder management skills, and a genuine commitment to equity, diversity and inclusion. Experience within the advice or not-for-profit sector is desirable, alongside a strong commitment to the values and principles of the Citizens Advice service.

Joining CAM offers an opportunity to directly influence the quality of support provided to our clients. We value all our people and can offer a supportive, responsible culture within a charity setting that is committed to social justice.

The role attracts an attractive remuneration package with excellent terms including: 

  • Flexible 37.5 hour (hybrid) working week in a City Centre location 
  • Pension Scheme, Life Assurance Cycle to Work Scheme 
  • Corporate Cash Plan (Medicash) and Employee Assistance Programme with 24/7 telephone support service for you and your immediate family
  • Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising with long service to a maximum of 30

The Job Pack containing full information about the role and our service can be downloaded from our website. 

Organisation
Citizens Advice Manchester View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 08 July 2026
Closing date: 22 July 2026 at 23:30
Tags: Advice / Information, Advocacy, Governance / Management