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Prospectus is delighted to be supporting our client with the recruitment of a Customer Success Manager role.

The organisation is a social enterprise that turns properties which would otherwise stand empty into temporary, reasonably-priced homes. Owners benefit from cost-effective property protection. Residents - known as property guardians - gain access to inexpensive housing. Local communities are strengthened by having conscientious, engaged neighbours. Everybody wins.

Because social impact is at the heart of what the organisation does, everyone they house commits to volunteering for good causes each month. Since 2011, the organisation has housed over 2,000 people and supported them to contribute tens of thousands of hours to a wide variety of charities and community projects.

This role is available on a 12-month fixed term contract and full-time basis. The salary available for this role is £42,000 FTE. This is a role with flexible working arrangements, you will attend the office near the Olympic Pack, near Stratford, on Wednesdays and Thursdays. You will also be required to travel to properties on occasion.

Within this role, you will manage the applications process, from screening and interviews through to vetting and sign-ups. You will help make sure guardians have a positive experience throughout their time with the organisuation, from application to move-out. You will track applications, guardian feedback, engagement, and retention.

You will line manage the Applications Assistant, helping them organise their workload, set priorities, and develop their skills. You will play a key role in terms of social impact and community, supporting the approach to guardian volunteering and social impact, helping colleagues apply it consistently. You will build strong working relationships with Services, SLT, colleagues, and ensure applicants and guardians receive a consistent, high-quality service.

To be successful in this role, you will have confidence in and enthusiasm for meeting people, with strong interpersonal skills and a friendly, professional manner. You will have experience of delivering good customer service, including handling difficult conversations and finding fair, practical solutions. You will have clear written and verbal communication, with the ability to explain information simply and adapt your approach to different audiences.

You will have experience of managing or supporting others. You will be proactive, with the ability to solve problems, use good judgement, and know when to seek advice. You will have confidence working with data and systems, using information to monitor performance, identify problems, and make improvements.

How To Apply 
To apply, please submit your CV. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 
 
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.