Jobs in England

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Devon, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour.

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

* Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
* Experience of dealing with challenging behaviour and resolving conflict
* Strong communication skills with previous experience of working with customers in a demanding environment
* The ability to be self-motivated and highly organised
* Strong IT skills including MS Office
* The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

This is a hybrid role where you'll work from the comfort of your own home, the Exeter office and out with our customers.

The role is permanent, and you'll be working full time.

You'll need a full UK driving licence and access to your own car, as the role involves visiting customers.

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you

You can read the Job Description

Lead our IPS service and help transform lives through employment.
We're looking for an ambitious and values driven leader to develop a talented team, drive excellent outcomes and shape the future of mental health employment support in Islington.

About the Role

Hillside Clubhouse is looking for an experienced IPS Team Leader to lead our Individual Placement and Support (IPS) SMI service across Islington and as part of the newly merged North West London NHS Trust. You'll provide leadership, coaching and support to a team of Employment Specialists, ensuring high-quality, recovery focused employment support for people with mental health conditions. 

This is an exciting opportunity for someone who wants to make a lasting impact. You'll work closely with NHS partners, employers and local stakeholders while helping to strengthen and develop the service, improve performance and deliver excellent employment outcomes. 

Why Join Hillside?

Hillside Clubhouse is a co-produced mental health employment support charity working across Islington. We believe employment is a powerful part of recovery and support people to achieve their goals through our Clubhouse and community-based services. 

As a small, ambitious charity, you'll have genuine opportunities to influence decision-making, shape services and work closely with senior leaders. We offer flexible and hybrid working, generous annual leave, pension contributions and ongoing professional development opportunities.

To provide support to the small Finance and Administration team at Heart Research UK.

The role is office based and for 22.5 hours per week, with working pattern to be agreed but must include Friday morning.  

Key Tasks and Responsibilities

· Assist the team in maintaining accounting records for both the Charity and the Trading Company

· Purchase Invoices – obtain relevant authorisation, code and process invoices onto Xero, produce and send remittance slips

· Process staff expenses onto Xero

· Create and upload payments on bank account

· Process all credit card transactions onto Xero

· Process expenses

· Arrange set up of new standing orders, direct debits and other regular payments

· Input any other income or expenditure onto bank as required

· To assist in uploading regular donations to Beacon

· Create sales invoices as required and maintain sales ledger 

· Credit control – periodic review outstanding balances and chase overdue amounts

· Undertake general administration tasks including call handling, sending out mail and issuing temporary parking passes.

· Cover reception area in the absence of receptionist

· Undertake any other appropriate duties as requested  

Person Specification

HRUK is an equal opportunities employer committed to providing equal opportunities for all.

You will be proactive, resourceful and a great team player.

You will be an excellent communicator to a variety of audiences.

You will have a genuine interest in the charity sector and a shared commitment to HRUK’s culture and values.

The Individual Giving Assistant is responsible for managing the operational and reporting elements of our individual giving activities which include: online donations, legacies, our Name a Seat scheme, one-off donations from audiences and on-site visitor donations.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Interim Senior Programme Manager

Florence Nightingale Foundation

Salary: £55,000 per annum
Contract: Fixed-term, 6 months
Location: Hybrid working with 2 days per week in our London office
Closing date: 6.8.26 at 9am
Interviews: Week commencing 10th, tbc - Tuesday 11th August

Charity People is delighted to be partnering again with the Florence Nightingale Foundation on this recruitment campaign to help them find an Interim Senior Programme Manager.

The Florence Nightingale Foundation exists to support nurses, midwives and other health and care professionals to become the leaders, innovators and change-makers our communities need. Through their leadership development programmes, they help individuals and organisations create lasting improvements in health and care.

They are now seeking an experienced Interim Senior Programme Manager to provide operational leadership during a period of transition. This is an opportunity for an accomplished programme delivery professional to step into a well-established portfolio, provide stability and momentum, and ensure their leadership programmes continue to deliver an exceptional experience for participants and stakeholders.

About the role

This is a pivotal interim appointment, reporting directly to the Director of Academy and leading a team of experienced programme professionals.

You'll quickly take ownership of a complex and active programme portfolio, overseeing the operational delivery of leadership development programmes from enrolment and participant communications through to facilitator coordination, venue management and programme completion.

You will be responsible for providing confidence, direction and support to the team, ensuring delivery remains on track, risks are proactively managed and standards remain consistently high.

Alongside day-to-day operations, you'll maintain oversight of programme finances, support proposal development for new commissioned work, strengthen systems and processes, and ensure comprehensive documentation is in place to support a smooth transition to the permanent postholder.

About you

We're looking for someone who combines strong operational leadership with excellent people management skills.

You will bring substantial experience of managing complex programmes, events or learning portfolios, with the ability to quickly understand moving parts, establish priorities and create clarity in environments where momentum is critical.

You'll be a calm and reassuring leader who can support and motivate teams through change while maintaining a sharp focus on delivery, quality and stakeholder experience.

To be successful, you'll have:

• Significant experience managing complex programme or event operations across multiple concurrent workstreams
• Proven experience leading and developing teams
• Strong budget management and cost-control experience
• A track record of quickly taking ownership of live programme portfolios and delivering results
• Excellent organisational skills and attention to detail
• Experience developing and documenting systems, processes and standard operating procedures
• Confidence using programme management tools, databases and CRM systems
• Strong communication and stakeholder management skills
• The ability to remain calm, decisive and solutions-focused under pressure

Experience within leadership development, education, healthcare, NHS-related environments or the charity sector would be advantageous but is not essential.

Why join Florence Nightingale Foundation?

This is a unique opportunity to contribute to an organisation that is transforming health and care leadership across the UK.

You'll join a passionate and collaborative team committed to improving health outcomes, reducing inequalities and supporting the professional development of those delivering care every day.

In return, you'll have the opportunity to apply your expertise in a purposeful environment where your work will have a direct impact on the future of healthcare leadership.

How to apply

To find out more and apply, please submit your CV and a supporting statement outlining how your experience meets the requirements of the role to Abi at Charity People. As part of your application, please complete our EDI monitoring form which can be found in the supporting document

We welcome applications from people of all backgrounds and are committed to creating an inclusive recruitment process and workplace.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We have an exciting vacancy for a new member of staff to join Transport for All to lead the development and delivery of our Research Team. This role includes a mixture of team and programme management, project delivery, new business and research funding applications. You’ll be responsible for income generation via your programmes, while ensuring that our research work delivers on improving transport accessibility for all disabled people. 

You’ll manage our research work which seeks to change the culture of transport and street design for the long term. Our research is highly respected within the sector and by local and national government. It also challenges the sector status quo by modelling a progressive and proactive approach to co-design and co-production by ensuring meaningful engagement with disabled people. 

Please visit our website to download our candidate pack, including a detailed job description and information on how to apply. 

FareShare Greater Manchester is a leading member of the UK's largest food redistribution charity.  Every year, millions of tonnes of perfectly good food go to waste while millions of people struggle to afford to eat.  We're changing that—redistributing surplus food to charities and community groups across Greater Manchester, helping to reduce food waste and tackle hunger. Join our team and be part of a movement that's making a real difference every day.

As a Warehouse Assistant, you'll be involved in the following activities: 

• Preparing customer orders by picking and packing them accurately and efficiently, ensuring excellent service for charities and community groups.
• Receiving, checking, organising and storing incoming food deliveries safely, maintaining an orderly warehouse and making the best use of available space.
• Monitoring stock levels and quality, reporting discrepancies, completing stock checks and helping to minimise food waste using the GLADYS stock management system.
• Supporting volunteers, employability programme participants and corporate volunteer groups by providing guidance, encouragement and practical training in warehouse tasks.
• Delivering a welcoming, helpful and professional experience for our customers, volunteers and visitors, responding to queries promptly and courteously.
• Working collaboratively with colleagues to maintain efficient warehouse operations, communicate handovers, identify improvements and report issues promptly.
• Maintaining high standards of food safety, health and safety, safeguarding, housekeeping and compliance, ensuring the warehouse is always safe, clean and audit-ready.
• Completing required operational records and monitoring activities accurately and comply with all organisational policies and procedures.

What We're Looking For

A proactive and reliable team player with excellent communication, customer service and organisational skills, experience working in a warehouse or similar operational environment, strong IT and numeracy skills, and the ability to prioritise workloads in a fast-paced setting.

You'll enjoy supporting volunteers and customers, be committed to maintaining high standards of safety and accuracy, and be physically able to lift loads of up to 25kg. Experience working with volunteers or people with additional needs, and relevant food hygiene or forklift qualifications are desirable, although comprehensive training will be provided.

Assistant Head of Fundraising (Public Fundraising)

Salary £57,574.79 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Assistant Head of Fundraising (Public Fundraising)

Location: London/Hybrid

Salary: £57,574.79 per annum

Weekly Hours: 35

Reference: YMC1212513

An exciting moment to join us

YMCA England & Wales is entering one of the most exciting chapters in its fundraising history, launching our ambition to create 10,000 new homes for young people. Working alongside local YMCAs, we will support the development of new accommodation across the federation, helping young people move towards independence.

This role sits at the heart of that ambition.

You will lead the fundraising behind two critical components of the 10,000 Homes programme:
• Securing income from the public to build and sustain a central Centre of Expertise (mobilisation team), supporting local YMCAs to develop and deliver housing projects.
• Raising capital from individual supporters, mid-level donors and major donors to grow a replenishing national fund that provides upfront investment to unlock housing developments across the federation.

At the centre of this is the 10,000 Homes Fund: a bold, housing-focused proposition that offers the public a clear and tangible way to support young people into safe, stable accommodation. You will be responsible for growing this proposition, ensuring it resonates strongly with supporters and inspires giving at all levels.

You will lead an integrated public fundraising approach, bringing together individual giving, mid-level and major donors into one compelling, housing-led narrative. A key part of the role will be translating a complex, federated model into a simple, emotional and compelling case for support that connects with people’s motivations to give.

We’ve established strong early foundations and are now ready to scale. This role offers the opportunity to take a high-potential public fundraising proposition to the next level -expanding its reach, deepening supporter engagement, and unlocking significant new income.

We are looking for someone who is creative, data-driven and passionate about engaging the public to drive meaningful change for young people. We’re looking for someone comfortable working in a federated environment, with the ability to simplify complex ideas into compelling messages for the public.

The role

As Assistant Head of Fundraising (Public Fundraising), you will lead and inspire a team of talented fundraisers, deputising for the Head of Fundraising and taking ownership of our most ambitious programmes:

The 10,000 Homes Fund driving forward our flagship proposition across individual giving, cash appeals and mid-level audiences.

Major Donors shaping the strategy for high-net-worth relationships, new giving circles and development boards.

RoomSponsor, YMCA’s flagship regular giving product, now in its third year of an ambitious growth strategy. You will oversee a unique partnership model across 45 local YMCAs, support the income distribution process, and see first-hand the impact of your work through a programme that directly supports young people with safe accommodation.

Legacies working with the Senior Fundraising Manager and Head of Fundraising to define and grow what is set to become a landmark legacy programme.

This is a hands-on leadership role: you will set direction, manage budgets, develop your team, while also being prepared to step into delivery when it matters most. You will balance strategic oversight with practical execution, ensuring programmes are both ambitious and deliverable.

About you

You are an experienced public fundraising professional with a strong track record in individual giving or direct marketing, alongside a well-developed understanding of major donor fundraising. You know how to bring different disciplines together behind a single proposition and deliver results.

You are an effective and confident leader, able to build, motivate and develop high-performing teams. You create clarity, set high standards, and support others to do their best work, stepping in when needed and leading from the front.

You are at your best when driving a clear proposition forward. You are excited by the opportunity to take a compelling idea and translate it into something that engages the public, inspires generosity and delivers sustainable income.

You are energised by a challenge, comfortable with complexity and working in a federated environment, where success depends on strong relationships and shared ownership. You are skilled at working with partners, whether agencies, internal stakeholders or local YMCAs, and know how to align people around a common goal.

You combine strategic thinking with operational delivery. You are data-driven, using insight and performance to shape your decisions, and confident working with (and occasionally building) financial models to plan, test and scale activity. You bring both creativity and discipline, generating new ideas while ensuring they are grounded, deliverable and effective.

Above all, you are a strong communicator and influencer. You can simplify complex ideas into clear, compelling messages, build confidence with colleagues and stakeholders, and position fundraising as a critical enabler of impact.

Why join us now

YMCA is the oldest and largest youth charity in the world, serving communities across England and Wales every day. The fundraising team is geared up for success, the strategy is set, the proposition is proven, and the results are already coming in. What we need now is a leader ready to take this momentum to the next level.

YMCA England & Wales is committed to equality and valuing diversity. We welcome applications from all backgrounds.

Our recruitment process is anonymised and candidates' names are hidden. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Hours: You will be required to work the hours as are necessary for the proper discharge of the duties with the notional requirement being 35 hours per working week. Work will normally be undertaken in office hours, Monday to Friday, but weekend and evening working will be required

Remuneration: Up to £42,440 GBP gross per annual (dependent on experience)

Duration: 12 months, with the possibility of extension subject to funding

Location: Manchester, UK (hybrid working available), with an expectation of up to 80% international travel/deployment as required by UK-Med. (Open to candidates based in the UK or internationally, with a preference for UK-based candidates due to operational considerations.)

We are seeking a Medical Doctor with expertise and experience in international humanitarian responses, conflict and/or disasters to provide expert technical leadership across UK-Med’s growing portfolio of emergency health programmes.

UK-Med is a frontline humanitarian medical NGO, delivering life-saving healthcare in emergencies and strengthening health systems in some of the world’s most challenging environments. As a key partner of the UK Emergency Medical Team (UK EMT), we work closely with the UK Government, WHO, Ministries of Health and international partners to respond rapidly when crises strike.

This is a unique opportunity for a highly experienced humanitarian clinician who is passionate about emergency response and willing to deploy internationally in support of UK-Med’s operations. Our teams have responded to some of the world's most complex humanitarian crises, including conflicts, disease outbreaks, natural disasters and public health emergencies. Current and recent programmes have included conflict responses in Ukraine, Gaza and Sudan, as well as support to Ebola preparedness and response activities in DRC, and disaster responses in countries including Venezuela.

The successful candidate will play a key role in shaping humanitarian health programmes, providing technical expertise, supporting programme design and strategy, contributing to funding proposals and deploying overseas to provide leadership to multidisciplinary health teams when required.

You will bring significant experience in emergency and humanitarian health, strong technical credibility and the ability to work effectively with health authorities, WHO and international partners in complex and fast-moving environments. Join us and be part of a passionate, purpose-driven organisation making a real difference where healthcare is needed most.

We offer a competitive salary and benefits package, a supportive and collaborative working environment, and the opportunity to make a meaningful contribution to humanitarian health outcomes worldwide. UK-Med is a dynamic and ambitious organisation with a dedicated team of staff, volunteers and Register members committed to delivering high-quality healthcare where it is needed most.

How to apply

We strongly recommend that you read the Candidate Information Pack - Health Advisor - roving - July 2026 before applying for this role.

To apply, please submit a current CV and a supporting letter (no more than 2 pages) that includes a detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification.

Applications must be submitted through our online jobs portal no later than Monday 10th of August 2026

Please note that this is a rolling recruitment process. Applications will be accepted on an ongoing basis and hiring manager will review applications as they are received, decisions may be made at any time if a suitable candidate is identified.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Neurodivergent Wellbeing Advisor - Andover (Hampshire) and surrounding areas.

As one of Hampshire’s leading Mental Health Charities, Andover Mind is entering an exciting phase of growth to meet the needs of our communities around mental health and wellbeing support.

ROLE PURPOSE

This role is designed specifically for someone with lived experience of Autism, ADHD, or both. As a Neurodiversity Wellbeing Advisor, you will use your personal understanding of neurodivergence to support, empower and connect adults who may or may not have a formal diagnosis.

You will provide 1:1 wellbeing support, facilitate community groups, and help people build confidence, skills, and strategies to improve their quality of life. Your lived experience, insight and empathy will be central to how the service is shaped and delivered.

You will create safe, inclusive, non‑judgemental spaces where neurodivergent adults feel heard, understood, and supported through a neuro‑affirming approach that celebrates strengths and identity.

KEY RESPONSIBILITIES

Direct Support

- Provide strengths‑based 1:1 support to autistic and/or ADHD adults.

- Use your lived experience to offer relatable insight, emotional understanding and practical strategies.

- Support individuals to develop coping skills, self‑advocacy, and tools to enhance daily wellbeing.

Group Facilitation & Community Work

- Plan and lead welcoming, neuro‑affirming group sessions.

- Create inclusive spaces for connection and shared experience.

- Facilitate co‑production activities to help evolve the hub.

Collaboration & Service Delivery

- Work with internal teams to ensure smooth referral pathways.

- Build relationships with external partners and community stakeholders.

- Participate in awareness events.

PERSON SPECIFICATION

Essential Qualifications

- Strong evidence of previous training or learning (formal or informal) which relates to supporting neurodivergent people.

- Ability to demonstrate skills required through lived and/or work experience.

Essential Experience

- Lived experience of Autism, ADHD, or both.

- Experience offering emotional or practical support.

- Experience facilitating groups or community‑based activity.

- Ability to build trusting, supportive relationships.

Why Join Us?

Holiday: 27 days + bank holidays (rising to 30).

Discounts: Vivup membership (retailer cashback and savings).

Wellbeing: Employee Assistance Programme & competitive sick pay.

Growth: Ongoing professional training and development.

Extras: Cycle to work scheme, enhanced maternity leave, and pension.

Andover Mind welcomes applications from all backgrounds, including those with lived experience of mental health or neurodivergence.

Appointments are made on merit.

In accordance with the Equality Act 2010, we do not discriminate, and in line with our equality policy, we are dedicated to building an accurate picture of the make-up of our workforce to ensure we are developing policies and practices that meet the needs of all employees, regardless of their background or personal circumstances.

We take Safeguarding seriously, therefore you will be required to undergo a DBS (Disclosure and Barring Service) check at the enhanced level before working with us. Further information can be obtained from

We welcome applications from all of the communities in which we work. We also positively encourage applications from people with mental health problems, those who are physically disabled and neurodivergent to apply for a role within Andover Mind.

Could you lead the development of a new grant programme from the ground up, delivering funding and support to victims of injustice to improve wellbeing and strengthen social connection?

Salary: £50,000 per annum
Location: Remote, with monthly meetings in Manchester
Contract: Permanent, 35 hours per week full-time (4 days considered)
Benefits: 25 days holiday and 5% pension contribution

The Charity Service is a small, but mighty charity looking for a brand-new Head of Grants Programme to lead the development and delivery of a new, independently managed fund. This is a unique opportunity to shape a programme from day one, creating the processes, partnerships and infrastructure that will underpin its success.

Joining at a pivotal moment, you'll combine strategic leadership with hands-on delivery, ensuring funding reaches people and organisations in an accessible, transparent and trauma-informed way.

About the role

This is a varied role with a unique opportunity to shape how it develops and grows with the programme. You can expect to:

• Lead the design, implementation and ongoing development of a new grants programme.
• Develop grant-making processes, policies and governance frameworks.
• Consult with victims and families to ensure the programme reflects their needs and priorities.
• Build relationships with charities, community organisations and delivery partners.
• Oversee applications, due diligence, reporting and evaluation.
• Produce impact reporting and help shape the future development of the programme.
• Line manage a Grants Administrator and work closely with the wider TCS team.
   

About you

As this is an exciting and evolving role, we're looking for a proactive, highly engaged individual who thrives on taking ownership, while working collaboratively with others.

In your expression of interest, we'll be looking for you to demonstrate:

• Experience in grant-making, philanthropy, programme management, or experience within CSR or ESG.
• Strong knowledge of governance, compliance and due diligence in a charitable context.
• Excellent relationship-building and stakeholder engagement skills.
• Confidence working in complex or sensitive environments.
• Experience working with vulnerable or trauma-affected communities, or a strong understanding of trauma-informed practice.
• A thoughtful, pragmatic and values-led approach.
   

The Charity Service is an independent charity with more than 35 years' experience in philanthropy and grant-making. As the organisation embarks on an expansion and growth journey, this role offers the opportunity to shape a significant programme while helping build the future of the organisation itself.

If you're excited by the opportunity to build something meaningful from the ground up and play a key role in ensuring funding enables justice to happen, we'd love to hear from you.
 

To apply: All you need to do is send a copy of your CV or draft profile over to Amelia Lee as the first step. From there, we'll be in touch with full application details if you meet our initial assessment of the skills and experience required.

Deadline: 9am on Friday 14th August

Interview dates will be confirmed soon

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Variety is looking for a PR and Communications Manager to join our successful fundraising and communications team for FTC maternity cover. This role includes management of internal and external communication channels at Variety including the website, supporter newsletters, social media and PR.  Leading on brand and design, you will oversee freelance support during busy periods including photographers and filmmakers. This role leads and manages brand design on Canva, short film editing and works with the Director of Communications on PR. 

The PR and Communications Manager is key to achieving Variety’s mission to fund life-changing practical support to disabled and disadvantaged children and young people across the UK. You will be joining the charity at an exciting time as Variety is launching a new three-year strategy and you will play a key role in our collaborative and high-performing team.

KEY RESPONSIBILITIES

● Lead the planning, creation and delivery of engaging content across Variety's communications channels.

● Manage the website content, ensuring information remains accurate, accessible and on brand.

● Work with the website developers to deliver improvements and SEO optimisation.

● Manage Variety’s social media content and calendar to ensure children’s voices are at the heart of our storytelling.

● Manage email marketing, including the supporter newsletter on Dot Digital working with the team to grow our mailing list.

● Gather case studies that demonstrate Variety’s impact, working closely with the programmes delivery team and the families we support.

● Oversee Variety’s brand ensuring communications are accessible and consistent with style and tone of voice.

● Work with the Director of Fundraising and Communications to develop and deliver integrated marketing and brand awareness campaigns.

● Review and proof communications produced across the organisation.

● Manager external freelance staff as needed, writing briefs and overseeing work including photographers, filmmakers, PR professionals and designers.

● Write and oversee press releases, responding to media enquiries.

● Monitor, analyse and report on digital communications performance using insights to improve email open rates, content and audience engagement.

● Manage the Senior Social Media Officer overseeing objectives, holding 1-1s and annual appraisals.

● Produce creative assets on Canva to support fundraising and campaigns.

● Attend Variety events, partner schools and community groups to capture engaging content, maximising engagement and representing the charity.

● Store and manage digital assets and the photo library, keeping records and consent up-to-date on the CRM (Salesforce), and manage the communications inbox.

● Participate in staff meetings, fundraising and programmes meetings and contribute to the success of Variety’s strategy.

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential

• Experience working in a communications role in the Third Sector  

• Experience of copywriting, editing and communicating a case for support

• Experience managing digital channels and creating content for social media

• Experience working with beneficiaries and producing case studies

• Experience planning and delivering integrated digital campaigns

• Knowledge of digital analytics and creating reports to measure data

• Enthusiastic, energetic, self-motivated and passionate about the Third Sector

• Knowledge of Canva and Dot Digital or a similar marketing platform

• Experience of Adobe Premiere Pro

MAIN BENEFITS, TERMS AND CONDITIONS

25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday. Pension 7%, Life Assurance 4% of annual salary, Company sick pay scheme, medical cover.

HOW TO APPLY

Please submit your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description.  Application will close at 5pm on Tuesday, 26 August 2026 with interviews taking place during the week commencing 1 September 2026. 

Nb. for full information on this role please read both attachments: Job Pack and Job Description

Summary

We are seeking a highly motivated and skilled individual to serve as Coordinator, leading the mission of Street Pastors in Kingston. The ideal candidate for this role will be a person of integrity who is able to demonstrate experience and potential in leadership of Christian outreach and mission. They should have experience leading and managing volunteers in a relevant context. They should possess effective organisational and communication skills and demonstrate a passion for building and sustaining partnerships around community outreach.

Context

Kingston Street Pastors is a churches initiative which has been operating since 2006 deploying Christian volunteers in the town centre in the night time to Care, Listen and Help. We enjoy excellent relationships with key stakeholders in Kingston’s night time economy including our local council, police and businesses. Within the wider Street Pastors movement we have made significant contributions over the years to develop policy and practice and have worked closely with neighbouring Street Pastors initiatives and with the Ascension Trust. For governance purposes Kingston Street Pastors operates as an affiliated project of Oxygen, a Kingston based youth work charity.

Our key strategic priorities are to maintain and build on the positive relationships we have with our local council, the police and businesses in the night time economy, taking advantage of opportunities for collaboration, accessing funding and other forms of support. We are perennially focused on the recruitment of new volunteers to serve as Street Pastors and Prayer Pastors to sustain and grow our capacity to deploy teams to the streets.

About the Role

This role has a Genuine Occupational Requirement for the post holder to be a practicing Christian (as outlined by 2010 Equality Act, Section 9)

Our new Coordinator will work closely with the Street Pastors Deputy Coordinator, leading the regular operations of Kingston Street Pastors and the deployment of teams while also overseeing the strategic development of the initiative in response to emerging needs and opportunities. 

Applicants should have people skills and demonstrate an ability to solve problems using a range of creative solutions including working with volunteers or using technology in new ways. The ideal candidate will have an ability to work flexibly and manage their time and resource effectively amidst competing priorities. 

A strong applicant will also be able to demonstrate the following: 

• A good understanding of the work and ethos of Street Pastors and how this resonates with your approach to Christian mission.

• A passion for the role the Church plays in our local community and an ecumenical ethos which is appreciative of a diversity of Christian traditions.

• The ability to partner with key stakeholders in the community to increase the resources, reach and depth of charitable projects. 

• A high level of proficiency in project management with competent administrative and IT skills.

• A good understanding of the night time economy, its users and key stakeholders.

• Experience and skills in charity/ church project leadership with specific reference to the recruitment, development and management of volunteers.

• An understanding of monitoring and reporting on the impact of charitable work.

Relevant experience in fields such as youth work, homelessness support, drug and alcohol services and promotion of community safety are also highly desirable.

This role is subject to an enhanced DBS check and suitable references including at least one reference from a church minister.

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme