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We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Service Delivery team provides tools and services that increase peoples’ ability to understand, measure and act upon experiences of care in order to improve its quality. The team works with a wide range of stakeholders, including providers, national bodies, academic institutions, and charities to develop and implement evaluation and improvement programmes that help to deliver person centred care.
As Project Manager, the successful candidate will be responsible for key customer relationships, retention, growth and project fulfilment, across the Service Delivery team. This role will work with our neonatal project to understanding people’s experiences of having babies in neonatal care.
The highest quality person centred care for all, always
The client requests no contact from agencies or media sales.
About the role:
At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.
You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.
This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.
About you:
- You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
- You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
- You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
- You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
- You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 31st May at midnight
Interview date: Sunday 14th June in person at a Young Person's Service
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within Salford Northern Care Alliance, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres).
Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.
To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.
To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury.
To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.
Key responsibilites:
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Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury.
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Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
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Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
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Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
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Contributing towards report writing through the writing case studies and narrative to support data collection.
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Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
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Deliver awareness raising presentations to clinical colleagues and departments.
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Organise and facilitate outpatient and in person legal clinic drop-in sessions.
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Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
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Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
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Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
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Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
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Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region.
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Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
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Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
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Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
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Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
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Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.
Please find the recruitment pack attached for full details.
How to apply
Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Monday 29th June 2026
First stage virtual interviews: On-going
Second stage in-person interviews in Salford: TBC
Applications will be reviewed on a rolling basis; therefore, early applications are encouraged. We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
Are you an experienced care leader passionate about making a difference to the lives of autistic young adults?
St John's College is looking for a dedicated and compassionate Registered Care Manager to lead our residential provision across two houses, supporting autistic young adults with learning disabilities to thrive, develop independence and achieve positive outcomes.
This is an exciting opportunity to join a passionate and supportive team within Ambitious about Autism, where you will play a key role in shaping high-quality, person-centred residential care.
About the Role
As Registered Care Manager, you will provide strong leadership to residential teams, ensuring services are safe, nurturing and compliant with CQC standards. You will oversee the day-to-day management of the residential provision, support staff development and drive continuous improvement across the service.
You will work closely with families, colleagues and multi-disciplinary professionals to ensure young adults receive outstanding care and support.
About You
We are looking for someone who:
- Has experience managing residential care services
- Has extensive experience supporting autistic young adults with learning disabilities
- Has strong knowledge of CQC regulations and quality standards
- Can lead, motivate and develop teams effectively
- Is organised, resilient and passionate about delivering high-quality care
- Holds a Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
Why Join Us?
At Ambitious about Autism, you will be part of an organisation committed to creating opportunities, improving outcomes and supporting autistic children and young people to lead fulfilling lives.
This is a rewarding opportunity to make a genuine impact while working within a collaborative and values-driven environment.
Recruitment Timeline
Closing date: Monday 15 June 2026
Application outcome: Tuesday 16 June 2026
Interview date: Wednesday 24 June 2026
Interviews will take place onsite at the residential houses / St John's College.
We stand with autistic children and young people, champion their rights and create opportunities.
Role: Repairs and Compliance Manager
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
Delivering safe, compliant properties
As Repairs and Compliance Manager, you will help keep our homes, offices, and supported living environments safe, well maintained, and fully compliant. You will oversee responsive repairs, void works, planned maintenance, and landlord compliance across Affinity Trust’s property portfolio.
You will work with contractors, operational teams, landlords, and stakeholders to ensure repairs are completed efficiently, compliance standards are met, and services keep improving. This is a varied role where you can make a real impact.
What you will do
- Oversee repairs, voids, and planned maintenance across the property portfolio.
- Ensure landlord compliance and health and safety requirements are met and accurately recorded.
- Carry out site inspections and monitor contractor performance and quality.
- Manage contractor relationships and drive service improvements.
- Support the maintenance and management of Affinity Trust offices.
- Improve systems and processes to deliver efficient, value-for-money services.
- Provide property and compliance support to operational teams and third-party landlord arrangements.
- Support planned maintenance programmes and respond to tenant feedback in line with our values.
What we are looking for
- Experience in repairs, maintenance, or compliance services.
- Knowledge of landlord compliance and property health and safety requirements.
- Strong contractor and stakeholder management skills.
- Excellent organisation and problem-solving skills.
- Confidence managing competing priorities and working across teams.
- Strong IT skills and experience using property or compliance systems.
How You’ll Make an Impact
In this role, you’ll make a real impact by ensuring the people we support live in safe, compliant, and well-maintained environments that enable them to thrive.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We are recruiting for a Senior Supporter Care Officer to join our team at Mind.
Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.
You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.
Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The post holder will:
-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.
- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.
- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience)
-Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.
-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences
- Act as first line of support for the team on a day to day basis to resolve real time queries
-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
We're looking for a kind, compassionate and resilient Registered Service Manage to join our Mental Health Service located in Hackney.
£45,000.00 per annum, working 40 hours per week.
Want to feel in control of your career? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Registered Manager will hold direct responsibility for the effective leadership, management, and delivery of a CQC regulated mental health residential care home in Hackney. The postholder will ensure the service delivers safe, high-quality, recovery-focused support and care to residents with mental health needs, in line with CQC regulations, contractual requirements, and organisational standards.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Service Specific Responsibilities
- Hold responsibility for the day-to-day management and leadership of the registered mental health care home.
- Ensure the service remains fully compliant with CQC regulations and demonstrates the characteristics of being safe, effective, caring, responsive, and well-led.
- Maintain and develop positive working relationships with CQC inspectors, commissioners, local authorities, healthcare professionals, and other stakeholders.
General Responsibilities
- Experience supporting services through CQC inspections or improvement plans.
- Plan, organise, and prioritise service operations to ensure effective and efficient delivery of care and support.
- Lead on quality improvement initiatives and ensure action plans are completed and sustained.
- Produce and submit regular management reports to senior management and performance teams.
- Ensure accurate and timely recording of KPI data, incidents, safeguarding, and operational performance information.
About you:
- Enjoys social interaction and encouraging resident involvement.
- Warm, approachable, and professional in manner.
- Works effectively as part of a team and promotes collaborative working.
- Calm, resilient, and able to make sound decisions under pressure.
What you'll bring:
Essential:
- Must have previously held CQC registration as a Registered Manager within a regulated adult social care or mental health service.
Desirable:
- Other relevant professional memberships and/or specialist qualifications.
- Experience working in CQC registered settings
- Experience leading, supervising, and developing staff teams.
- Ability to manage service performance, quality assurance, and continuous improvement.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Manager
£29,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits
This team covers Essex and the surrounding areas.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Manager on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Essex Care Team to families in the local area, at a time where they need it most.
Reporting to the Head of Care out of our Essex base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.
What we’re looking for:
- An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
- A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
- Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
- A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.
- Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
- Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
- Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Time off in Lieu
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page.
More information about us and our recruitment process can be found in our Candidate Pack.
Development opportunities:
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please complete an application form by applying online via teh link.
Closing date: 07 July 2026
Interview dates: Interview Date to be confirmed
For a full job description and person specification visit our website
Please disclose on your application form if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
Interviews will take place at our Essex Care Team Office, we will only contact those applicants who have been successful.
If you require any adjustments during the interview process, please let us know as part of your application.
There will be a requirement for a full current driver’s license to accommodate team and family need and an enhanced DBS disclosure.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families
We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.
This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.
You will:
- Lead and develop staff to deliver safe, respectful and outcome-focused support
- Ensure services are fully compliant with CQC expectations
- Promote independence, choice and meaningful daily activity
- Build a positive, stable and well-performing team culture
- Continue to develop services in line with individual needs and organisational standards
At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.
About You
We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.
You will:
- Have experience managing or developing supported living services
- Be confident leading teams and maintaining high standards of care and compliance
- Have good knowledge of:
- CQC regulations and expectations
- The Mental Capacity Act (2005) and DoLS
- Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care
You will also:
- Lead by example and take ownership of your services
- Build strong relationships with staff, service users and families
- Focus on outcomes and independence, not just processes
About PLUS
PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.
We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.
Benefits
- 33 days annual leave (including bank holidays)
- Pension scheme
- Employee Assistance Programme
- A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
- Modern digital systems that streamline administration and support high-quality care delivery
We have an opportunity for a Supported Living Service Manager to lead two well-established supported living services, supporting around eight adults with learning and physical disabilities.
This is a hands-on leadership role focused on delivering high-quality, person-centred support while maintaining strong standards of compliance and team performance.
You will:
- Lead and develop staff to deliver safe, respectful and outcome-focused support
- Ensure services are fully compliant with CQC expectations
- Promote independence, choice and meaningful daily activity
- Build a positive, stable and well-performing team culture
- Continue to develop services in line with individual needs and organisational standards
At PLUS, you will be supported by industry-leading digital systems covering care planning, medication, health delivery, training and communication. These systems reduce administrative burden and allow you to spend more time leading your team and focusing on the people you support.
About You
We are looking for a confident and values-driven manager who can combine practical leadership with strong standards.
You will:
- Have experience managing or developing supported living services
- Be confident leading teams and maintaining high standards of care and compliance
- Have good knowledge of:
- CQC regulations and expectations
- The Mental Capacity Act (2005) and DoLS
- Hold (or be working towards) a Level 5 Diploma in Leadership for Adult Care
You will also:
- Lead by example and take ownership of your services
- Build strong relationships with staff, service users and families
- Focus on outcomes and independence, not just processes
About PLUS
PLUS is a values-driven organisation supporting adults with learning disabilities to live independent and fulfilling lives in the community.
We focus on delivering real outcomes, helping people to build confidence, maintain independence and take part in everyday life.
Benefits
- 33 days annual leave (including bank holidays)
- Pension scheme
- Employee Assistance Programme
- A supportive and accessible senior leadership team that works closely with Service Managers to resolve challenges and drive practical solutions
- Modern digital systems that streamline administration and support high-quality care delivery
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.
As an Adviser (Scottish Housing, Social Care and Welfare Benefits) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.
You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland (ideally both) as they relate to older people, and experience working within a high-volume advice setting and advice supervision framework. We plan to expand our advice offer in Scotland to cover Social Care, so knowledge in this area would also be beneficial. You should be able to travel within Scotland, including to Glasgow and Edinburgh.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This role could be worked full-time, 35 hours per week, which you can choose to work over five days or a 9-day fortnight, or part-time on a minimum of 21 hours per week. We are open to the role being either homebased (with occasional travel to London) or hybrid working in London (minimum 4 days per month in the office).
Salary Information:
The salaries below are full-time (35 hours per week) and will be pro-rated if part-time.
London based: £34,493 per year
Homebased: £31,054 per year
Location: Homebased or hybrid working in London (minimum 4 days per month in the office). Travel within Scotland, including Glasgow and Edinburg
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS or Level 1 Disclosure check will be carried out for the successful candidate.
Closing Date: Monday 15 June, 11:59pm
First Interview Dates: Wednesday 24 and Thursday 25 June, online via Microsoft Teams
Second Interview Dates: Wednesday 1 and Thursday 2 July, online via Microsoft Teams
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Job Description
Main duties and responsibilities
Manage the DUK project portfolio
- Become a subject matter expert in applied and translational research in DMD, allowing informed decision making and effective communication with key stakeholders
- Support identification of new project and collaborative opportunities, including the ongoing management and delivery of our applicant-led funding call
- Support the Director of Research and Development in project scientific review, working with the Scientific Advisory Board, Patient Advisory Board, Senior Leadership Team and DUK Board of Trustees
- Manage project development and initiation, including contracting, the development of detailed project plans, including go/no-go milestones, and budgets
- Manage and oversee project delivery, including monitoring of progress, according to agreed timelines and deliverables (including written updates and formal reports), and managing project finances, including reviewing and approval of invoices and monitoring project expenditure
- Support research budget forecasting in liaison with the finance team and the Director of Research and Development, and ensure compliance across the project portfolio
- Build and manage relationships with external partners and maintain regular communication through the project life cycle
- Support the Director of Research and Development to identify areas of strategic focus to inform the development of new research programmes
- Contribute to and support the development of DUK led research proposals for external funding and work with the income generation team to identify opportunities for research funding
Research governance and processes
- Maintain and improve, as relevant, internal processes for research management and governance
- Act as system owner for the research functions within DUK’s CRM (Salesforce), maintaining records and driving process improvements for grant workflows and monitoring
- Support the Director of Research and Development in research governance activities
- Support the Director of Research and Development to ensure compliance with the Association of Medical Research Charities (AMRC) requirements, such as - contributing to annual data collection and surveys; implementation of AMRC processes and reviews recommendations, as relevant; keep up to date with relevant news and opportunities for training, collaboration and networking
Support the Director of Research and Development on the following external engagement activities
- Development and implementation of outreach and engagement activities in the DMD patient and research community to inform areas for research focus and prioritisation
- Scoping and development of formal and informal strategic partnerships and relationships with key stakeholder organisations (e.g. membership societies, other charities, consortia etc)
Support delivery of DUK flagship strategic programmes
DUK has strategic programmes in clinical research access and capacity, care standards and care access, assistive technologies and patient data. Under the oversight of the Director of Research and Development and working closely with the relevant programme team:
- Coordinate key programme updates and discussions between the DUK team and the programme teams
- Working with DUK comms team, support the development of external comms and marketing
- Working with the Director of Research and Development and the programme teams, support development of new initiatives and external funding opportunities
Other key responsibilities
- Provide general research admin support (e.g. arrange research meetings, both internal and external, prepare agendas and take minutes)
- Work with DUK comms team to identify case studies and success stories and support the development of the research comms strategy
- Coordinate research comms and work with the Director of Research and Development and comms team to ensure all research content is accurate and appropriate
- Work with the income generation and comms teams to provide updates to our key co-funding partners
- Support the collection of portfolio data across all programmes for DUK KPIs and to support DUK impact report development
- Coordinate and deliver research led events and support the Director of Research and Development in the agenda and content development for the annual Duchenne UK New Horizons conference
- Travel across the UK to attend meetings with partners
APPLYING FOR THIS JOB
Please send us a copy of your CV with a cover letter (max 1 page) that includes the following:
1. Please tell us why you would like to work for Duchenne UK.
2. In the job description, we have highlighted a range of essential experience and skills that we need. Please describe how you have demonstrated these with practical examples.
3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know. We want to know some of the things you have done and the experiences you’ve had, and what you think they have taught you.
4. Tell us one thing that really excites you about this role.
Please email your application by 10am on Monday 22nd June 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As one of the UK's best employers, we believe in putting people at the heart of everything we do. We are looking for an experienced and proactive Animal Care Tutor, to join Inscape House School
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.
We believe that everyone deserves a chance to learn and space to thrive and that the right education can change lives. You’ll help break down barriers to education for young people, helping them learn and grow at their own pace.
The Role
Inscape house school is recruiting for a tutor to to deliver Animal Assisted Intervention (AAI) and teach animal care, welfare, and related work experience skills to students within our secondary provision. The Animal Assisted Intervention Tutor will design and deliver accessible, meaningful and aspirational animal-care and AAI-based learning opportunities, including accredited qualifications such as BTEC and/or ASDAN in Animal Care (or similar).
Inscape House School is a non-maintained ASC specialist day school for children and young people aged 5 to 19 years. It is part of the Together Trust, a charity that has been providing care, education and support in the Northwest of England since 1870. The post holder will be a member of Inscape House School on the Cheadle campus.
Hours: 37.5 Hours
Contract - Permanent
Location: Inscape House School, Cheadle, Stockport
Reports: Deputy Head Teacher
Responsibilities Include but are not exhaustive;
Teaching
- Work flexibly and adapt teaching strategies to ensure animal care and AAI content is accessible, inclusive, and responsive to individual learner needs.
- Embed Tier 1 universal support strategies within practical animal-care and AAI sessions to meet the diverse needs of learners with autism.
- Deliver accredited qualifications, including BTEC and/or ASDAN programmes in Animal Care (or similar), and support learners to build evidence for assessment portfolios.
Management of Staff
- Effectively deploy Education Assistants (EAs) to facilitate learning, ensuring that all support positively impacts on the development of every pupil’s independence.
- Work with colleagues to support students to plan, carry out and reflect on animal care routines and structured AAI activities.
Curriculum Knowledge
- Have a secure knowledge of animal care, animal welfare and husbandry practice, and associated curricula (e.g. BTEC/ASDAN Animal Care or similar).
- Be able to foster and maintain pupils’ interest in your preferred key stage and subject, and address misunderstandings.
- Demonstrate an understanding of and take responsibility for promoting high standards of functional literacy, articulacy, and the correct use of Standard English and Numeracy within the context of animal care (e.g. care plans, observations/record sheets, measuring feed, timetables and routines).
Accurate and productive use of assessment
- Know and understand how to assess pupil progress, including appropriate statutory assessment requirements.
- Make use of formative and summative assessment to secure pupils’ progress.
- Use progress data to monitor progress, set targets and plan subsequent lessons.
Professional Communication
- Attend and contribute to pupils’ review meetings and multi-disciplinary team meetings.
- Work with pupils, families and the multi-disciplinary teams to identify pupil centred goals.
- Demonstrate skill in communicating with pupils with autism and a range of physical, cognitive, and communication difficulties.
Training
- Comply with the school’s mandatory training requirements.
- Attend conferences and meetings including professional shows as required.
- Attend external and internal training courses as agreed for continual professional development and meeting appraisal objectives.
- Read current literature on autism and special educational needs and to disseminate information to the rest of the staff team.
About You
- Experience in animal care/animal welfare (e.g. kennels, stables, farms, rescue, shelters, zoos, veterinary environments, or education-based animal provision)
- A recognised teaching qualification (PGCE, CertEd) QTS/QTLS
- Vocational Qualifications:
- A Level 3 (or higher) qualification in Animal Care, Animal Management, Animal Science, Equine Management, or a related subject (or equivalent substantial industry experience).
- Evidence of relevant training such as animal welfare, safe handling/restraint, infection control, risk assessment, and/or Animal Assisted Intervention practice.
- Experience of successful work with pupils displaying challenging behaviour.
- Ability to identify, clarify, prioritise and solve problems as they arise.
- The ability to use information technology to communicate with others, track academic progress and share planning and resources.
- Knowledge of Safeguarding and Keeping Children Safe in Education.
- Knowledge and understanding of strategies for inclusion and equal opportunities.
- Knowledge of Health and Safety expectations affecting children and adults across the school
Benefits
- Eligible for Teachers’ Pension Scheme and its associate Death In Service benefit
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you
This role will expire 31st May - Please do apply soon as we have the right to close the role early.
The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).
This role will involve regulated activity.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Community Link Worker will play a key role in supporting individuals who are economically inactive due to musculoskeletal issues and/or mental health needs, and with a desire to return to or get into work. The postholder will build strong relationships with local services, employment teams, health professionals and community organisations to enable clients to reintegrate into the workforce and improve their overall wellbeing.
This role requires flexibility to work across multiple community settings, including GP practices and outreach locations as part of a multidisciplinary team. As well as having a base at the Merton Connected office in Vestry Hall and potential opportunity to work from home.
This project will be delivered by Merton Connected in collaboration with South London Partnership
What We Offer
- The opportunity to be part of an innovative, growing service that will be celebrating its 10th year of transforming lives in the Merton area.
- The chance to work with an inspiring, supportive team and a variety of partners across statutory, voluntary, and community sectors.
- Ongoing professional development and training
- A collaborative, multi-disciplinary environment, where your contributions will directly influence the health and well-being of the local community.
KEY RESPONSIBILITIES
Client Support & Case Management
- Engage with individuals who are unemployed and living with musculoskeletal and/or mental health conditions, working within the community to connect them with services that support their holistic needs.
- Provide one-to-one guidance and motivational support to build confidence and readiness for training, volunteering or work.
- Support clients to identify personal goals and ability to manage their health and wellbeing.
- Support clients in accessing opportunities including volunteering, work experience, skills training and ultimately sustainable employment.
- Maintain accurate and up-to-date records of patient interactions and service activity, contributing to ongoing monitoring, evaluation and reporting, in line with data protection and safeguarding guidelines.
Community & Partnership Engagement
- Promote awareness among health professionals of employment as a health outcome and encourage employment-related conversations as part of routine patient care.
- Work collaboratively with multidisciplinary teams, community groups and local partner organisations to develop strong referral pathways and a co-ordinated and seamless patient journey
- Promote the value of social prescribing to both clinical staff and patients, engaging within the community to encourage a personalised and preventative approach to care.
- Raise awareness of the wider determinants of health, including housing, employment, and social isolation, and support individuals to address these challenges.
Awareness & Advocacy
- Raise awareness of the health and wellbeing impacts of unemployment within local communities and primary care networks.
- Advocate for individuals facing complex barriers to employment, supporting their voice and choice in navigating systems and opportunities.
PERSON SPECIFICATION
Essential
- Experience in health and social care settings, with an understanding of musculoskeletal (MSK) and mental health conditions and their impact on daily life.
- Knowledge of the wider determinants of health and how they influence individual wellbeing.
- Experience working within community-based settings and services.
- A solid understanding of personalised care and person-centred approaches, with the ability to support individuals in self-managing their health.
- Experience of working within multidisciplinary teams across health, social care, and community environments.
- Excellent communication and interpersonal skills, with the ability to build trust and engage effectively with a diverse range of people.
- A proactive, self-motivated approach, with the ability to work both independently and as part of a team.
- Knowledge of the local employment support landscape, including training providers and voluntary sector services.
- Ability to engage hard-to-reach populations with empathy, cultural sensitivity, and professionalism.
- Strong communication and interpersonal skills, with the ability to liaise effectively across different sectors.
- Organisational and record-keeping skills
- Familiarity with MS Office applications including Word, Excel, Teams and Sharepoint
- Commitment to confidentiality, safeguarding, equality and diversity.
Desirable
- Understanding of the social prescribing model.
- Knowledge of relevant welfare benefits related to sickness and unemployment.
- Experience of working with people who are unemployed or with complex health needs or disabilities.
- Experience of case management systems and monitoring outcomes.
We support support voluntary, community, faith and social organisations to grow, collaborate and thrive.



The client requests no contact from agencies or media sales.