Closing in 5 days

Public Support & Registrations Coordinator

Considerate Constructors Scheme Ltd

London, Greater London (Hybrid)

£28,860.0 per year

Full-time

Permanent

Community Development ∙ Environment ∙ Membership Organisations ∙ Social Welfare

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Job description

This role is based in our London office, involves addressing public and customer queries, proactively contacting stakeholders for query management and service updates, and escalating issues to the Public Support and Registrations Manager. The post holder will visit projects to provide expert guidance, conduct industry research, and collaborate within a high-performing team to build and maintain positive relationships. Additional duties may be assigned by management as needed.

KEY RESPONSIBILITIES:

Implement Engagement Customer Service Team processes and procedures; support and advise team members and staff.
Meet key performance indicators (KPIs) and deliver excellent service to stakeholders.
Proactively manage stakeholder contact to complete Services and Registrations.
Coordinate project information to maintain FAQs and resolve public queries.
Record all correspondence with stakeholders as needed.
Evaluate stakeholder feedback to enhance satisfaction.
Produce written reports as required.
Monitor and respond to emails in Considerate Constructors inboxes, within the specified allotted time.
Answer enquiries via telephone, email, and other channels.
Accurately collate stakeholder information in the business management system.
Acknowledge and fulfil orders promptly.
Travel to projects to investigate, facilitate, and provide feedback.
Assist stakeholders with errors and damaged goods, coordinating with relevant teams or suppliers.
Manage escalated calls and emails to the Compliance and Risk team.
Obtain contact details for stakeholders registered as ‘not known’.
Assist stakeholders with portal login and reset issues.
Perform other stakeholder and research tasks as directed by management or the team leader.

ESSENTIAL SKILLS & EXPERIENCE:

Experienced in a multi-faceted stakeholder fulfilment environment.
Preferred experience in Public Liaison and Client Registration type role in construction.
Able to work under pressure and to deadlines.
Strong interpersonal skills, with an ability to deal effectively with stakeholders and colleagues.
A positive and confident communicator.
Proven ability to use IT based systems, able to operate Microsoft 365 products with an understanding of Salesforce would be of benefit.

PERSONAL COMPETENCIES:

Team Player, Communication Skills, Teamwork, Problem Solving, Adaptability, Time Management, Empathy, Organisational Skills and Conflict Resolution

LIVING OUR COMPANY VALUES IN THIS ROLE:

People First: Valuing and prioritising the well-being, respect, and growth of others. Contributing to a caring and inclusive workplace culture.

Integrity: Being honest, reliable, and ethical in all interactions and decisions.

Respect: Treating others with courtesy, consideration, and professionalism – regardless of their position, background, or opinion. Listening actively, valuing diversity, and communicating to support a positive and inclusive environment.

Innovation: Being proactive in finding new and better ways of working, solving problems, or improving processes. Being creative, open minded, and willing to challenge the status quo.

Compassion: Showing genuine care and understanding for others. Being aware of how actions and decisions affect colleagues, stakeholders, and service users. Responding with empathy, patience, and fairness, especially in challenging situations. Offering support when needed and creating a psychologically safe environment where people feel respected, heard, and valued.

Leadership: Taking initiative, inspiring others, setting a positive example. Helping others to succeed. Being proactive and supportive.

Colleagues are expected to demonstrate the company values in their behaviour, decision making, and work delivery, which contribute to your performance and development conversations and opportunities.

Benefits