Digital communications officer jobs
About the team
The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed.
We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle.
We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone.
Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement.
Why work with us?
Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change.
In the Philanthropy & Partnerships Team, you will:
- Be part of a high-performing and respected fundraising team
- Build meaningful, long-term relationships with thoughtful, impact-driven donors
- Develop your skills across the full fundraising cycle, supported by strong leadership
- Work on some of the charity sector’s most exciting and long-term partnerships
- See a clear connection between your work and improved outcomes for young people
If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you.
Harbi Jama,
Director of Philanthropy & Partnerships
About this role
The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio.
The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early.
The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery.
Key responsibilities
- Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets.
- Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
- Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships.
- Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning.
- Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission.
- Support senior colleagues on major prospects with briefings, meeting notes, and follow ups.
- Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k–£1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce.
- Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team.
- Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams.
- Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting.
- Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes.
- Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation.
- Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities.
- Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team.
- Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team.
- Share know‑how and peer‑coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues.
- Attend Impetus events to provide support to Philanthropy team.
Person specification
Essential
- Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations.
- Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts.
- Experience developing partnerships and managing an allocated portfolio of donor relationships.
- Excellent research and prospecting skills.
- Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM.
- Strong planning and organisation skills – build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early.
- Excellent written and verbal communication skills, with strong bid-writing and storytelling ability.
- Ability to grasp and convey complex ideas, including Impetus’ model and the private equity industry.
- Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate.
- Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail.
- A commitment to Impetus’ mission
- Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people.
Desirable
- Knowledge of the youth, education or employment sectors.
- Experience fundraising for grant makers, infrastructure organisations or intermediaries.
- Digital fundraising skills.
- Ability to think innovatively.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Sunday 1st February 2026, 11:59pm.
Interviews:
1st Interviews will take place on Tuesday 10th - Wednesday 11th February 2026.
2nd Interviews will take place on Tuesday 17th February 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exciting opportunity for an experienced fundraising manager with a proven track record, to inspire our fundraising team, take the lead on trusts and individual donations, boost income growth and secure sustainable relationships with major donors. Your success will mean we can provide the "best possible support for anyone affected by MS in our community"
The Berkshire MS Therapy Centre (BMSTC)- who we are:
Our mission is "to support the physical health and mental wellbeing of local people living with Multiple Sclerosis", not just now but for the rest of their lives.
Our purpose-built Therapy Centre in Reading serves and strengthens the MS community across Berkshire and adjoining counties. We are a self-funded charity with no NHS or central government support and must raise £700,000 each year to operate. We were therefore thrilled recently to receive a King's Award for Voluntary Service, equivalent to an MBE, in recognition of our service to the community.
We provide practical help - including neuro-physiotherapy, oxygen therapy, footcare, counselling and a range of complementary therapies to help manage symptoms. We also run very popular "live" online exercise and mindfulness sessions. This year, we delivered over 15,000 treatments to more than 400 families.
We are not just about therapies - we also offer a friendly, supportive space where members, families and carers can socialise, share information and take more control over their lives.
Why join us?
- Be part of an innovative mission-led organisation that makes a real practical difference to people’s lives.
- Work collaboratively with Finance and Trustees, to build long-term sustainability.
- Enjoy a flexible, supportive working environment where your ideas and leadership will be valued
- Competitive salary andfree car parking
- Flexible, hybrid working - ideally full time, 4 days/wk minimum, including 2 at our Reading Centre
- Company pension scheme
- Generous paid annual leave - 25 days, (30, after 5 years) plus statutory holidays
We will be shortlisting and interviewing as applications are received, so early applications are encouraged. Apply today to be part of something truly special
The role - you will
- Research funding prospects and drive income growth, in particular multiyear sustainable funding
- Manage team priorities to make the best use of resources
- Regularly monitor progress and inspire the team to reach targets and goals.
- Deliver outstanding supporter stewardship and increase our visibility with potential major donors.
Personal qualities:
- Drive, enthusiasm and resilience.
- The ability to lead, motivate and inspire others.
- Tenacious and creative, possessing the ability to think "outside the box".
- Team player, ready to deputise or help in other areas of the Charity as necessary.
Skills - the successful candidate will have:
- A good level of secondary education and societal awareness
- Ability to meet (and ideally exceed) pre-agreed targets, manage multiple priorities and work independently.
- Ability to analyse financial and impact data.
- Strong interpersonal skills, emotional intelligence.
- Excellent written and verbal communication skills.
- Confident with IT and proficient in MS Office: Word, Excel and Outlook.
- Able to work outside office hours and occasionally attend local events (time off in lieu will be given).
Desirable skills:
- Experience of using a charity-based CRM system e.g. Beacon,
- Experience of working in a health charity/knowledge of Multiple Sclerosis.
- Understanding of the local funding community.
- A driving license and access to a car to attend events if necessary.
Your covering letter should be brief a explanation in your own words, of why you would like to work for us and how you meet the personal requirements of the post.
If you have any questions before applying, please contact the Centre Manager, Pippa Vincent-Cooke.
We encourage applications from all parts of the community, irrespective of gender, race, colour, age, sexual orientation or disability. The successful applicant will be selected purely on merit.
Please note:
You will need proof that you have the right to work in the UK
This role is subject to a full DBS check and a probationary period of 6 months
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary:
The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy.
Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.
This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
Reports To: UK Fundraising Director
General Responsibilities:
- Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
- Line-manage the Database Manager and Supporter Experience Officer
- Develop engaging donor acquisition and retention campaigns
- Utilise data to inform and strategically target key donor segments
- Create and execute direct communications to our valued supporters
- Ensure all offline direct marketing campaigns are completed on time and within budget
- Management of all campaign delivery, including post analysis
- Reporting to senior stakeholders on performance of the offline individual giving programme
Specific Responsibilities:
Direct Mail
- Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
- Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
- Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts
- Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
- Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns
DRTV
- Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:
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- Set-up of inbound telemarketing and SMS with telemarketing agency
- Manage creative review and development
- Manage weekly performance review and provide updates and recommendations to vendor
- Review and approve media buying plans
- Manage source code assignment and upload to database
- Management of external creative, media and contact centre agencies
- Strategic planning, performance monitoring and reporting
Sustainer Program
- Manage all monthly Direct Debit and other regular individual donations
- Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts
Other Duties
- Working with external agencies, develop effective testing methodology to inform long-term investment decisions
- Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
- Approve cost estimates and media plans ensuring spend to budget across all campaigns
- Build and manage the offline individual giving programme budget across all channels
- Manage all invoice processing and complete monthly accruals for Finance
- Other duties as appropriate for this role.
Essential functions:
Sitting
Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
Required Education and Experience:
- 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels
- Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
- Skilled with modern and traditional marketing and fundraising channels
- Strong analytical skills with the ability to use data to drive decision-making
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Fluency in a donor CRM, experience with Salesforce preferred
- Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams
- Excellent people-management skills with the ability to coach and line manage staff
- Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
- Experience of managing creative agencies, printers and external agencies
- Ability to communicate the impact of marketing efforts with data
- Able to function both independently and as part of a global team.
- Familiar with the MS Office
Accountability Expectations:
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range: £50-£55K
Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Make a real impact for people living with rare, life-altering conditions.
Inflammatory Neuropathies UK is the only UK charity dedicated solely to supporting people impacted by Guillain-Barré Syndrome (GBS), CIDP, MMN and other Inflammatory Neuropathies. These are rare autoimmune conditions that can dramatically change lives. We are here to work with people, to provide support, and to make things better.
We provide information, peer support, personal grants, local and online groups, and fund vital research. We are ambitious, people-focused, and growing fast. Along with our community, we are IN this together.
We are now looking for a proactive, organised and mission-driven Operations Manager to help us strengthen, streamline, and expand our core services so we can reach and support even more people.
About the role
As Operations Manager, you will be at the heart of our charity’s day-to-day running. Working closely with our Chief Executive, Trustees, staff team, and dedicated volunteers, you will lead on:
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Operational Management
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Day to Day Financial Management
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Governance & Compliance
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Volunteer Support
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Projects, Programmes & Fundraising
This is a varied and rewarding role for someone who enjoys improving processes, working with people, and building organisational capacity. No two days will be the same, and your work will directly help people impacted by life-changing conditions.
The role is mainly remote, but does require regular travel to our office in Sleaford (at least once a month), as well as some occasional travel around the UK and Ireland. It may also require some evening and weekend working.
About you
We’re looking for someone dynamic and innovative, bold, and forward thinking. You will have proven experience in operations, administration, or charity management, with strong knowledge of charity governance, finance, and compliance. We want someone who is organised, can communicate well, and who can work well with our team. You will need to be driven, with a person centred approach at your core.
If you have experience with a health or rare-disease charity that would be great, but it isn’t essential.
You could be an established manager looking for a fresh challenge, or an up and coming professional looking for their next step. We have an incredible team, and we want to build on it by bringing in the best.
Why join us?
If you want to be part of an ambitious, developing team working within a national charity, then this job is for you. This is your chance to make a real difference for a group of people who are often overlooked and who are facing multiple challenges.
We offer:
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A competitive salary
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Remote working with flexibility and autonomy
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Progression and development
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The chance to make a tangible difference every single day
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The opportunity to be part of a supportive and passionate community
How to apply
If you’re excited by the idea of helping us make a big impact, we’d love to hear from you.
Apply via CharityJob with your CV and a supporting statement outlining how your experience meets the job description and person specification.
Apply now and help us make things better for people living with Inflammatory Neuropathies.
Please provide a copy of your up to date CV, and a supporting statement explaining how you fit the job description and person specification
We support & advocate for people who are impacted by GBS, CIDP, MMN & other Inflammatory Neuropathies. We also raise awareness and facilitate research



The client requests no contact from agencies or media sales.
The Finance Manager will play a crucial role for the organisation, with responsibility for the charity’s finance function including day-to-day management and book-keeping as well as providing strategic support for the CEO. You will produce quarterly management reports in line with YCAT’s reporting framework, create project budgets and reports for funders, prepare the annual statutory financial statements and lead the relationship with the charity’s external auditors.
This role requires practical, hands-on experience of delivering the wide range of finance and accounting services required by a small business or charity; an excellent understanding of Accounting Principles; a knowledge of charity SORP and charity statutory accounting are highly desirable; solid experience of the audit and preparation of annual financial accounts are essential; you must already hold a full qualification in either AAT, ACCA, ACA or CIMA; practical experience of preparing management and statutory reports is required; and experience of advising senior leadership on finance matters to inform strategic planning.
You will be highly motivated by the charity’s work; have a sound working knowledge of Xero and Google Sheets/Excel; strong attention to detail, producing work with a high level of accuracy; excellent written and oral communication skills and an ability to use information effectively and apply sound judgment in order to make decisions. You will be adaptable and organised in prioritising workloads; work effectively to deadlines and demonstrate integrity, understanding the care needed with sensitive information.
Founded in 1984, the Young Classical Artists Trust (YCAT) exists to discover, nurture and support the most exceptional young classical musicians.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary: £27,500 per year, pro rata (£11,000 actual salary).
Hours: Part time, fixed term 12 month contract, 14 hours per week (0.4 FTE)
Work pattern: Flexible, between Monday-Friday
Start date: ASAP
Location: Remote. With travel to team away days every 2-3 months. All equipment and travel for work will be paid for by the charity.
Reporting to: Head of Support Services
About Pregnant Then Screwed (PTS)
Pregnant Then Screwed (PTS) is the leading charity working to end the motherhood penalty. Founded on International Women’s Day in 2015, our work is rooted in lived experience and delivered with fearless conviction. We campaign for change, provide support and advice, and build community with working parents across the UK. We do this with rigour, rage, and love.
With a new CEO, we’re now at a pivotal moment in our journey, and we’re looking for someone who’s excited to build with us — shaping what comes next for one of the UK’s most fearless campaigning charities.
The Role
Pregnant Then Screwed’s Tribunal Mentor Programme is a peer-to-peer support service for women and parents taking legal action against an employer for pregnancy and maternity discrimination. We match mentees with volunteer mentors who have been through the Employment Tribunal process themselves for 12 weeks of support through weekly calls. We relaunched the programme in October 2025, and now, with funding from The National Lottery, we are looking for a part time Support Services Coordinator to help us grow and maintain new mentoring matches.
As the Support Services Coordinator, you will be responsible for recruiting and inducting mentees and volunteers onto the programme and supporting matches throughout their journey. You’ll also drive engagement with the programme, and develop recruitment strategies for potential volunteers and mentees.
Responsibilities:
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Coordinating the Tribunal Mentor Programme and volunteers.
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Welcoming new mentee and mentor applicants to the programme through 121 and group calls.
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Recruitment and engagement of new volunteers and participants.
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Monitoring our Community WhatsApp groups and responding to enquiries.
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Hosting regularly mentor and mentee online check-ins.
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Researching further support and signposting options for mentees.
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General administrative tasks, including managing volunteer and mentoring data, supporting the Head of Support Services with reporting data and responding to general enquiries.
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Supporting our Head of Support Services with volunteer training, policy and process development.
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Supporting other Support Services projects where necessary.
Essential Skills & Experience
- Volunteer engagement - demonstrated through experience managing or coordinating volunteers.
- Diversity, equity and inclusion focus, able to demonstrate a deep understanding of (and confidence in discussing) anti-oppression.
- Engaging written and verbal communication skills - demonstrated through a proven ability to craft engaging newsletters, social posts or discussion prompts.
- Mentee and mentor growth and retention - demonstrated through experience in growing and sustaining a befriending or mentoring programme (or transferable skills from other types of service user engagement)
- Technologically proficient and confident - demonstrated through experience using Beacon or other CRM systems and digital work tools.
Please note this job description is not exhaustive, and you may be required to take on additional responsibilities that are within scope of the role.
What We Offer
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Flexible working is embedded in our culture with employees working different hours, and days of the week.
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34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff.
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Paid leave between Christmas Day and New Year’s Day.
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Two paid ‘Wellbeing Days’. These are days that can be booked off with no notice and no questions asked.
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Five days’ paid leave to care for dependents. These can be used when a dependent is unwell, for settling in days at nursery or school, or for activities such as sports day or school plays.
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After two full years of service, employees are entitled to an additional day of paid leave for every additional year, up to a maximum of three additional days.
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Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%.
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Enhanced maternity, paternity and adoption pay. Maternity and adoption leave is paid at a rate of 100% for 20 weeks, 50% for the next six weeks, and then statutory for the remaining time. Paternity is paid at a rate of 90% for six weeks.
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Employees work from home, with an in-person team away taking place every six - eight weeks (locations vary).
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It is expected that all employees will engage in at least four days of training per year. Mandatory training includes: GDPR, Health and Safety, Equality and Diversity and Safeguarding training.
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All employees will be provided with a company laptop, riser, monitor, mouse and mouse mat should they need, plus £100 to spend on other office set-up needs, including stationery where necessary.
Ready to help us shape a fairer world for working mums and parents? Here’s how to apply:
Step 1: Answer our screening questions and upload your CV via CharityJob. You will need to apply by 11pm on Sunday 11th January 2026
Step 2: Shortlisted candidates will be invited to an online interview, which includes preparing a 10 minute presentation, and Q&As. We envisage interviews taking place in the last week of January or first week of February.
Please try to keep your answers to each screening question succinct and under 350 words.
Charity working to end the motherhood penalty.
The client requests no contact from agencies or media sales.
We are now seeking an Impact and Evaluation Manager to support the design and delivery of robust impact measurement approaches to evidence and evaluate the impact of Battersea’s work to deliver change for dogs and cats, enabling a culture of evidence-led decision making and continuous improvement.
Within this role, you will manage the collaborative and participatory design and development of frameworks and evaluation approaches for projects/programmes being delivered to achieve Battersea’s organisational strategy, including both charitable impact and enabling function projects and programmes.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 19th January 2026
Interview date(s): w/c 2nd February 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Job title: Administrative Intern
Department: Executive Team
Responsible to: Governance and Executive Manager
Location: London (UK) - hybrid working
Salary: £24,444 gross per annum (London) (Pro rata for 3 months)
Working pattern: Full time, 38.5 hours per week
Duration of contract: Temporary (Mid-February to Mid-May)
Start date: As soon as possible
Are you looking for your first role or returning to work after a break?
We are looking for a friendly and reliable Administrative Intern to join our international charity team. You will be the first point of contact for the organisation, providing a welcoming and professional service to colleagues, partners and members of our global community, many of whom do not have English as their first language. You will support the smooth day-to-day running of the office by providing high-quality administrative support.
This is an entry-level role, and no previous work experience is required. We are looking for someone with a positive attitude who is a fast learner, enjoys helping others, and is keen to develop their administrative and customer service skills. You should have good telephone manners, be organised and comfortable using IT systems; experience with Google Workspace (Docs, Sheets, Calendar, Gmail) is desirable, but full training will be provided.
This is a full-time, temporary position with a hybrid working pattern (3 days in the office and 2 days working from home). If you are looking for your first role, returning to work after a break, or seeking short-term experience in office administration within a charity, this could be an excellent opportunity.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London and Berlin
- Hybrid working - We operate a generous hybrid working arrangement, and the post holder will be expected to commute to the office 2–3 days per week, with the remaining days worked from home.
- Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance – we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learning & development opportunities – we have access to various learning and development platforms to support your professional growth.
- In-person meetings: Yearly Staff Away Days, team retreats and travel to our international schools and international events as needed to create connected teams.
UWC International London
- Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars.
- Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Cycle to Work scheme and eyecare vouchers
- Enhanced maternity and enhanced paternity leave
- Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee’s gross salary toward their Pension scheme with NEST.
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Applications will be reviewed on a rolling basis. If you are interested, submit your application as soon as possible.
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
- Explain why you want to join UWC International.
- Provide confirmation of your eligibility to work or reside in the UK.
- Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 11.59 AM (UK time) on Tuesday, 13 January 2026
Interview and/or assessment dates:
- Interviews on Tuesday, 20 and Wednesday, 21 January 2026 (remote)
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
At Ambitious about Autism, we're currently looking for a Head of Philanthropy to join our Fundraising team.
You'll lead, oversee and implement ambitious plans, as set out in the new fundraising strategy and enabling us to fully capitalise on the opportunities presented over the next few years, with a focus on the development of a major donor strategy, growing our profile and supporting a high-performing Philanthropy team. Alongside this you will personally manage a portfolio of high value solicitations, resulting in 6- and 7-figure gifts.
You'll evaluate each income stream and develop plans aligned with fundraising strategy, ensuring these translate into deliverable objectives. You'll play a key role in the development of fundraising appeals, including large scale proposals and approaches, as well as developing creative and compelling funding applications to engage new supporters.
We are looking for someone who has:
- Proven experience of planning and implementing successful major donor fundraising programmes
- Proven experience of securing high-value major gifts
- An understanding of trends and developments across the sector and demonstrable knowledge of best practice in major donors, trusts and foundations fundraising
- Experience of financial management of expenditure budgets including setting, accurate forecasting and achieving financial and non-financial targets
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Generous Giving Manager
Canterbury, Kent
£36,397 pa plus excellent benefits
35 hours per week
The Generous Giving Manager is a very exciting and influential role at the Diocese, as you will build on the strong and energetic foundations within our two-person Generous Giving Team to strengthen the financial sustainability of local churches by encouraging generosity in time, talents and financial giving.
Working closely with deaneries, parishes and their leadership teams, you will identify local challenges and opportunities for generous giving, sharing innovative giving practices to help parishes and deaneries develop creative and effective ways to resource their mission.
Communicating clearly and inspiringly the principles of Christian giving to diverse audiences, you will keep up to date with National Church resources, promoting and supporting a wide range of giving methods such as the Parish Giving Scheme (PGS), online and contactless giving. You will also offer guidance to parish officers for resources on giving campaigns, legacies and grant funding.
This is an ideal role for someone with a good understanding of church life, a passion for helping local churches thrive, a strong commitment to community engagement and an understanding of generosity grounded in Christian teaching.
With demonstrable experience in fundraising or parish ministry, you should bring an awareness of the financial and missional challenges facing churches today, particularly in rural contexts.
With an understanding of the Church of England’s structures, ethos, and range of traditions, you will have the proven ability to plan, advise on and lead giving or fundraising programmes in a not-for-profit or charitable context. You should also have a clear understanding of the teaching which underpins the Christian principles of giving.
Your motivational and collaborative approach across a variety of settings, combined with your outstanding interpersonal skills and natural ability at rapport building will ensure you are able to generate and develop creative, solution-focused ideas, engaging and inspiring individuals and groups, both in person and online.
Typically, you will operate during office hours but will need to adjust your working pattern in order to meet with parishes in the evenings and/or occasionally attend their Sunday worship, so the ability to travel to remote locations and work flexibly is a necessity.
Canterbury Diocese is the oldest diocese in England, stretching from Maidstone to Thanet, the Isle of Sheppey to the Romney Marsh. We have 350 miles of coastline with historic ports and seaside resorts, alongside rural communities, market towns and commuter-belt urban developments. Affluent areas often sit alongside pockets of major deprivation, offering an exciting and challenging mission context.
At the heart of all we do is a vision of transformation for ourselves and our communities: no one can encounter God and remain unchanged. In the Diocese of Canterbury, we want to increasingly become a Christian community transformed through encounter with Christ, growing and overflowing to transform and bless the families, homes and communities we serve: Changed Lives, Changing Lives.
Closing date: 9 February 2026.
Bradbury Fields enables blind, partially sighted and people with dual sensory impairments to achieve their potential, giving them the ability to contribute to the social and economic fabric of their local communities. The organisations' overarching aim is to provide advice, support, and guidance from the point of diagnosis and subsequently for as long as people need and require their wide range of services.
Following a period of significant change, Bradbury Fields is entering a new and exciting chapter underpinned by a clear commitment to long-term sustainability. Currently, Bradbury Fields is predominantly funded by statutory sources, the organisation is keen to grow unrestricted income to provide greater flexibility, support core costs, and enable service development for blind and partially sighted people. With core services funding relatively secure in the short term, Bradbury Fields is investing thoughtfully in fundraising growth and is seeking an enthusiastic Head of Fundraising and Marketing – a brand-new role for the charity - to help build a strong, sustainable foundation for the future.
This role has wide ranging appeal. Bradbury Fields are happy to consider candidates for whom this role might be an exciting step up to managing multiple income streams beyond one specialist area, but equally this would be an engaging role for an experienced manager or Head of looking to work for a well established, local charity making a difference to people across Liverpool, ultimately taking their income success to the next level.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.
If you need assistance with downloading the pack, please contact THINK Recruitment and our team will support you.
Closing date for applications: Midnight Sunday 18th January 2026
This is a unique chance to combine clinical expertise, leadership, and compassion in a role that can make a genuine impact on people’s lives.
Together, we improve the lives of local people affected by cancer. We provide wraparound holistic support, information, education and wellbeing services to people affected by cancer across Norfolk and beyond. As demand for our services continues to grow, we are seeking an exceptional Director of Charitable Operations to join our Executive Leadership Team. In this pivotal role, you’ll help shape the future of our work and ensure we continue improving the lives of local people affected by cancer.
About the Role
As a key member of Big C’s Executive leadership team, you will bring a specialist knowledge of cancer and act as an ambassador for the charity in this area of expertise.
You will serve as the clinical lead for the charity with leadership and management responsibilities of our Cancer Support Centres and Hubs, our Health Academy programmes, and of the teams that deliver them. This includes collaborating with internal colleagues and external partners to ensure the delivery of high-quality, sustainable services for anyone affected by cancer. An example we are proud of is the practical help with social and financial concerns through our Citizens Advice welfare advisors.
You will also support the Chief Executive with the strategic development and direction of Big C’s cancer support services and health academy programmes. This role requires clinical expertise and demonstrable experience to successfully lead the delivery of Big C’s charitable operations to meet rising demand.
On occasion, like other members of the Executive team, you will be required to deputise for the Chief Executive in their absence.
Location: You will be based in Big C’s office in Centrum, a bright and modern building on Norwich Research Park. Informally, some home working is possible, but you will need to work from the office and other Big C sites regularly.
Hours: 35 hours per week
Salary: £60,000 to £65,000 per annum (subject to skills and experience)
Contract: Permanent
About You
You will be an experienced clinical leader with a strong track record of operating at a senior level, ideally within healthcare or the charity sector. Above all, you will share Big C’s commitment to ensuring that people affected by cancer receive outstanding care, support and education when they need it most.
You will bring:
- Recognised clinical expertise and professional registration, with demonstrable experience in cancer care or related services.
- Strategic leadership experience, with the ability to translate vision into practical, high-quality service delivery.
- Strong people leadership skills, with a compassionate, inclusive and values-driven approach.
- Experience of governance, safeguarding and working effectively with Boards or Trustees.
- Financial and commercial awareness, including budget management and income generation.
- Credibility and confidence to represent Big C with partners, funders and stakeholders.
About Big C
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.
Why Big C?
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation for the third time running in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Some hybrid working with some flexibility in hours
- Opportunities for professional development
Apply Now
Closing date for applications: Monday 26 January 2026
Please take a look at the vacancy pack for further information and the job description.
When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or as indicated in the application.
If you prefer to apply in a different way or require information in an accessible format, please contact Caroline Roberts, People Manager.
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.
This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.
Together, we improve the lives of local people affected by cancer.
The client requests no contact from agencies or media sales.
We are seeking an experienced, community-minded Office Manager / Mentor to join us three days per week. This role is ideal for someone who combines strong organisational and systems-building skills with a genuine passion for helping young people grow.
You’ll ensure our office runs efficiently by maintaining and improving admin systems, supporting project delivery and strengthening our communication with partners, parents and governance structures. Alongside these operational duties, you’ll also play a supportive mentoring role guiding young people joining Voyage for placements and work experience, modelling professionalism and helping them develop workplace confidence whilst imparting your knowledge.
Application Instructions
• Please send your CV and a covering letter explaining why you want to work with Voyage.
• In your letter, show your passion for young people and the communities we serve
• We aim to make an early appointment. Shortlisting and interview dates will take place in last week of January
• Feedback will only be provided to shortlisted candidates and only upon request.



The client requests no contact from agencies or media sales.
BIND UK is a specialist team offering expert advice and guidance to organisations that are determined to deliver practical, positive and permanent impact to the UK’s Food Waste Challenge. We believe change is created not by a handful of people doing sustainability perfectly, but by everyone doing a little something. Find out more about our values and purpose here.
About Eat Smart
Eat Smart is a successful primary school educational programme born in the NE of England designed to inspire children and schools to reduce food waste and build sustainable food systems. We deliver engaging resources and learning experiences that empower schools and pupils to have more ownership of their kitchens/dinner halls, improve student wellbeing, and have increased environmental awareness.
Since 2018 Eat Smart has enabled 70 schools in North East England to rescue their food waste by over 25%, equivalent to saving 6,000 meals worth £13,000 per school, per year, and our expansion to other areas of the UK has already begun. With an ever-growing data set and credibility for school food waste prevention, we have increasing potential to affect school food policy and deliver food waste prevention interventions on a national level.
As we expand our delivery across the UK, we are seeking a dynamic and strategic Development Manager to lead the expansion via a franchise model, build partnerships, and oversee the operational excellence of our growing network.
This is a pivotal leadership role focused on scaling the Eat Smart model nationally. The postholder will drive growth by developing regional and national partnerships, securing funding streams, recruiting and onboarding delivery partners, and ensuring quality and impact across all Eat Smart schools and organisations.
You will combine strong operational management with strategic business development — ensuring Eat Smart continues to grow sustainably, aligning with Bind’s aims and values.
Key Responsibilities
Strategic Growth & Project Development
- Co-develop and deliver a UK-wide expansion strategy for Eat Smart
- Develop and manage the franchise/licensing model for national delivery partners
- Lead on the recruitment, onboarding, and support of partner organisations to deliver the Eat Smart programme effectively
Funding & Partnership Development
- Identify, establish and nurture partnerships with national and local government agencies, policy makers, school bodies and funders
- Build strategic relationships with relevant education, environment and community organisations
- Research relevant funding opportunities for delivery partners and Bind
- Support delivery partners with the submission of funding applications
UK Network Management & Evaluation
- Co-design/develop the Eat Smart monitoring and evaluation system to monitor KPIs and the environmental and social impact of Eat Smart across the UK
- Lead on the management of the monitoring and evaluation system, supporting delivery partners where necessary
- Create local and national impact reports for Eat Smart and use insights to inform improvement and growth
- Manage the support network of UK delivery partners, ensuring they are able to deliver the programme effectively
- Assist delivery partners with meetings with Local Authorities and catering organisations
Marketing & Communications
- Co-design and lead on delivery of annual Eat Smart conferences
- Represent Eat Smart at events, conferences, and networking opportunities across the UK
- Manage Eat Smart UK social media channels
- Develop digital and print materials to support programme promotion and recruitment
Person Specification
Essential:
- Align with Bind’s values. If you are this, we can teach you the rest!
- Understanding of third sector grant funding landscape and experience in successful bid writing
- Strong project management and organisational skills
- Experience in partnership and stakeholder recruitment and management
- Ability to lead, inspire, and develop teams of partners remotely
- Experience with monitoring, evaluation, and reporting frameworks
- Entrepreneurial mindset with a passion for improving environmental and education outcomes.
- Excellent written and verbal communicator and proficient in IT systems (shared documents, spreadsheets, Zoom/Teams/Meet, social media, website editing and emails)
Desirable:
- Interest in, and awareness of, food waste on a local and global level
- Experience in business development, franchise management, or operational leadership
- Experience working in education, environment or social impact sectors
- Knowledge of primary school systems
- Experience of community engagement in the UK
- Full driving license and access to own vehicle
** A Disclosure and Barring Service (DBS) Enhanced Disclosure Check will be required for the post, but a clean DBS certificate is not essential for the role - we will review employees with a criminal record on a case-by-case basis. **
What We Offer
- Opportunity to shape and lead the national growth of an amazing educational programme
- A collaborative, mission-driven environment with real social and environmental impact
- Flexible working arrangements and supportive leadership. Many of our Eat Smart staff choose to work term-time only
- Remote working, with an office in Newcastle's Ouseburn Valley
- Being part of a small and passionate team, who believe in a positive disruptive mission to change the food waste landscape across the UK.
Key Information
- Deadline for all applications is Mon 12th January 2026 at 9am – applications received after this date will not be considered.
- In-person interviews will take place on 21st January 2026 in Newcastle.
- Based in Newcastle’s Ouseburn Valley but this role can be worked remotely/hybrid (some UK-wide travel required incl. a trip to Newcastle minimum monthly)
- Contract: 30-32 hours per week (with the option of increased hours during term-time and reduced hours in school holidays).
- The start date will be end of February 2026, but start dates will be discussed at interview.
- We will contact all applicants as soon as possible to inform them of the status of their application.
To apply, please refer to the attached Job Description and email a CV along with a supporting statement.
Your supporting statement should reflect what makes you a suitable candidate, how you meet the requirements set out in the person specification and any other supporting information relevant to the role.
Jobs with Purpose will be in touch with you regarding your application and any next steps. To arrange a chat about the role, please include your availability and contact details and David Robinson will be in touch with suitable applicants to arrange this.