Volunteer Manager - Merseyside

Job Title: Volunteer Manager – Merseyside 

Reporting To: Head of Volunteering 

Salary Range: £27,500

Contract Type: Permanent 

Location: Unit A/B Academy Business Park, Lees Road, Liverpool, L33 7SA

Hours/Days per week: 35 hours per week, 8am – 4pm, Monday – Friday

Requirements: We can only employ applicants who currently have the right to work in the UK. This role requires a DBS check. 

 About Us

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Person Specification 

You will be excellent people manager, love working with a wide variety of people and be able to quickly build deep and positive relationships in a volunteer-centric organisation. You will want to spend time with the volunteers and get to know their experience and perspective. You are highly organised, data and IT savvy, efficient with your time, and you are used to prioritising tasks and making a difference wherever you go. You have a passion for being in a charity that is expanding rapidly and thriving in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

Duties and Responsibilities 

•Responsible for the end-to-end volunteer experience at the Merseyside Depot

•Recruit, induct, and support volunteers 

•Handle individual volunteers’ queries and issues

•Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics. Report on and utilise the data to make positive changes

•Manage volunteer feedback and implement effective problem-solving techniques and strategies

•Develop and deliver volunteer recruitment campaigns

•Support volunteer events for recruitment and recognition

•Lead the implementation of volunteer-related policies and continuous improvement initiatives locally

•Support other teams across the organisation to develop skillsets to better support volunteers across the organisation

•Act as a local ambassador for the organisation

Essential Criteria 

•Robust management skills within a fast-paced environment

•Excellent verbal and written communicator at all levels

•Great organisational, planning, and problem-solving skills and the ability to manage multiple tasks and projects

•Good computer skills including the ability to use Office365 and learn new systems quickly

•Experience of working with volunteers and/or volunteering

•Great interpersonal, networking, and facilitation skills

•Ability to effectively collaborate with diverse teams and stakeholders and foster an inclusive environment

•Project management experience, including setting and meeting clear targets and working with other teams to achieve outcomes

•Ability to organise and facilitate events and activities for volunteers

•Experience in recording data, reporting, monitoring and evaluating processes, and maintaining databases including the production of accurate and timely reports

•Proven track record in improving and embedding processes and procedures.

Recruitment timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.  

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.