Full-time jobs

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Youth Advocacy Manager to join the organisation.  The Youth Advocacy Manager plays a crucial role in empowering trans youth, advocating for their rights and fostering inclusive  and supportive communities where they can thrive.  This role is a core part of our management team and will drive the organization to ensure that youth voice is centred across all of our work.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

Cleveland Independent Stalking Advocate (ISA)

Location: Cleveland - 40% Midlesborough Police Station /  60% Homeworking, with bi-monthly travel to London
Hours:  Full Time - 35 hours
Contract: Fixed term to 31st March 2027
Salary: £30,737.70
Start date:  As soon as possible
Reports to: Deputy Head of Operations
 

Job description

Cleveland Independant Stalking Advocates deliver high-quality advocacy, advice, and emotional support to victims of stalking across Cleveland. The position will support victims to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services. The role will also involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights.

The postholder will support the Cleveland satellite project, which operates independently and remotely from the Suzy Lamplugh Trust’s main office. The postholder will be responsible for casework assigned to Cleveland and promoting stalking services available to Cleveland

Application Instructions

Please detail in your covering letter how you meet the requirements in the essential person specification criteria of the job description.

Job role: Management Accountant
Contract: Temporary ongoing
Pay rate: £23.08 - £25.64 per hour plus holiday pay
Location: North London
Hybrid working: 2 daysin office, 3 days work from home
Full-time, 37.5 hours per week

An exciting opportunity has arisen for an experienced Management Accountant to join a well-established international charity. Working closely with senior finance colleagues in the UK and overseas, you'll play a key role in delivering accurate financial information, supporting budget holders, and helping shape the future of the finance function.

Key responsibilities

• Produce monthly management accounts from journals through to financial statements
• Complete month-end close activities including accruals, prepayments and reconciliations
• Carry out detailed variance analysis against budgets and prior year performance
• Prepare financial reports and board-level information
• Support annual audit processes and statutory reporting requirements
• Work collaboratively with finance colleagues across multiple international locations
• Provide financial support and insight to budget holders and non-finance stakeholders
• Identify and implement improvements to financial processes and reporting

We're looking for someone with

• Newly qualified or part qualified, in an accounting qualification (ACCA / CIMA)
• Strong month-end management accounting experience within the charity sector
• Understanding of UK GAAP and Charity SORP (FRS 102)
• Experience preparing management accounts from source data through to reporting
• Knowledge of journals, accruals, prepayments and bank reconciliations
• Excellent analytical skills and experience of variance analysis
• Advanced Excel skills including Pivot Tables and XLOOKUP/VLOOKUP
• Strong stakeholder management and communication skills
• Experience of audit processes and working with auditors
• Knowledge of tax regulations including VAT, payroll etc.

Benefits

• Hybrid working
• Flexible start and finish times through a flexi-time scheme
• Generous annual leave entitlement
• Pension contribution matching
• Private healthcare
• Life assurance and income protection
• Employee assistance programme
• Training and professional development support
• Cycle to work and season ticket loan schemes

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Renters Rights -Caseworker

Salary: £31,101 per annum

Closing date – 04 September 2026

Cambridge House is looking for motivated people who are willing to go the extra mile to create a more just society. We provide a range of services that are designed to improve people’s lives.

At Safer Renting we tackle the abuse of renters and criminality in the private rented sector by leveraging our partnerships with local authorities to hold landlords accountable for providing safe, decent, and secure homes. We also seek to transform the sector through our award-winning research and campaigns.

Our team is very diverse in terms of cultural diversity and lived experience, we offer staff a range of competitive benefits.

The successful candidates will have experience of:

• Empowering individuals with the knowledge, guidance and confidence to exercise and enforce their rights.
• Supporting legal action and securing positive outcomes for individuals through evidence-based case preparation.
• Championing tenant’s interests.

How to apply 

Applicants will be required to submit their CV along with a supporting statement outlining their relevant experience and suitability for the role.

You will also be required to download and complete a Criminal Records Declaration Form and a Diversity Monitoring Form, both of which are available on the Work With Us/Job Opportunities page of our website.

We value diversity and warmly encourage applications from disabled and Queer/LGBTQIA+ people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.

Note Recruiters or Agencies will not be responded to .

Are you a natural relationship-builder? A great communicator who loves connecting people? Someone who has an eye for detail and process development? Has a keen interest to make a positive impact in London communities?

If that sounds like you, we'd love to hear from you!

We're looking for a Skilled Volunteer Manager to lead the day-to-day delivery of Link UP's Skilled Volunteering Programme, matching incredible Skilled Volunteers with Social Good Organisations (SGOs) to deliver projects that really make a difference. You'll own the full project lifecycle, from the first exploratory conversations and thoughtful matching all the way through to project completion and impact reporting. Alongside this, you'll help us deepen the programme in different boroughs and strengthen the systems that keep it all running smoothly.

This is an exciting role if you thrive on building relationships, solving problems, managing systems and developing processes, care about details, and like turning good ideas into real results. You'll work closely with the Head of Skilled Volunteering and collaborate across the wider Link UP team, including Communications and Events.

About Link UP London

At Link UP London we build stronger more resilient communities.  By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources. Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.

We connect skills to SGOs in 3 main ways main including:

• Skilled Volunteering Programme: Short-term, structured volunteering engagements.
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
• Events: Including Lunch & Learn webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development, in-person workshops and community learning and networking events.

We work in all boroughs and the city of London with 95% of organisations we support addressing issues of poverty, vulnerability and marginalisation.

Role Details

Title: Skilled Volunteer Programme Manager
Time Commitment: Full time (with the option of 4 days a week)
Locations: Hybrid – remote and in-person (minimum 2 days per week in our Battersea office, with travel across London as required)
Salary: £33,000 full time with the option of pro rate @ 4 days a week

Responsibilities

• Programme delivery: Own the end-to-end matching process from first conversations with volunteers and organisations, through project scoping and agreements, to monitoring live projects and collecting feedback, ensuring fast, high-quality matches and strong relationships throughout.
• Growth & expansion: Lead research and planning for expansion in different boroughs, working with volunteers and the Head of Skilled Volunteering to identify opportunities and build relationships in communities.
• Pipeline & impact: Keep a healthy flow of projects and volunteers coming in, track diversity and reach, and contribute to regular impact and performance reporting.
• Communications & events: Work with the Comms team to promote the programme and represent Skilled Volunteering at events and in the community.
• Systems & continuous improvement: Maintain the programme's key systems, documentation, and data, and help identify better tools and processes to support the programme’s development.
• Strategic contribution: Play an active role in shaping the Skilled Volunteering model and Link UP's wider strategy and growth

Person Specification

Essential:

• At least 3 years' professional experience managing programmes or projects, ideally in a volunteering, community, or charity setting
• Strong relationship-management skills, with the ability to work confidently with a range of stakeholders
• Excellent organisational skills and the ability to manage multiple projects simultaneously
• Clear and effective written and verbal communication skills
• Detail oriented while being able to understand the big picture
• Proven experience working with data, feedback systems, and reporting frameworks
• Confident with CRM systems and using these to track activity and gather data
• A proactive, solutions-focused approach to problem-solving
• An understanding of organisational development — i.e. how strategy, systems and processes evolve to support an organisation’s growth
• Some direct experience with the charity sector
• The ability to be at the Battersea office a few times a week with the ability to travel around London as needed

Good to have:

• An understanding of volunteering and Skilled Volunteering in particular, and ideally experience in volunteer recruitment
• A good understanding of the charity sector including opportunities and challenges faced by small organisations today

Qualities that are a good fit with our team:

• Personable, warm, caring, friendly
• Hardworking, dedicated, committed
• Entrepreneurial
• Professional

How to Apply

Please submit an up to date CV and Cover Letter (max 2 pages) addressing your suitability for this role, paying close attention to the job description and eligibility specifications detailed above.

Please note that applications submitted without a cover letter will not be considered and that cover letters that are clearly AI generated will be discarded.

The Woodland Trust is looking for a Service Delivery Manager to help us deliver strategic and operational support service plans.

The Role:
•    Manage and deliver a successful call centre/back office operational process.
•    Lead a successful team, supporting and training where required.
•    Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI’s.
•    Monitor and embed best practice across the team.
•    Review real time service performance and assign personnel to ensure financial goals, SLA’s and quality metrics are achieved.
•    Recommend and implement system and procedure developments and improvements.
•    This role will require attendance at our head office in Grantham, Lincolnshire. 

The Candidate:
•    Experience managing a successful call centre working at a senior leadership level. 
•    Strong communication skills with the ability to build successful stakeholder relationships.
•    Experience shaping and implementing organisation strategy.
•    Knowledge of Microsoft suite, telephony, reporting and fulfilment solutions.
•    Experience in project management with the ability to coordinate multiple workstreams. 
•    Strong problem solving skills with the ability to prioritise tasks as needed. 
•    Knowledge of PCI:DSS, Gift Aid, Direct Debit, FRSB and data privacy.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
•    Buy and Sell Holiday Scheme
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
 Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place via Microsoft Teams on  30th September 2026.

Motivated to make a difference and connect communities through sport, you'll be a proactive natural connector who thrives on helping others succeed. With effective communication and organisational skills, you'll confidently support grassroots groups and build lasting impact across the East. Join Sported as a Regional Delivery Officer and you could be playing a vital role in the heart of our Field Team.

About the role

As the key contact for Sported groups across Buckinghamshire, Bedford, Essex or Hertfordshire, you'll play a vital role in helping community led organisations grow, become more sustainable and maximise their impact. You'll build effective relationships with these groups, understand their challenges and opportunities, and connect them to the support, resources and funding they need to thrive. This involves welcoming new groups to our network and supporting existing ones to develop.

Working closely with colleagues, volunteer consultants and partners, you'll help deliver projects and programmes that strengthens and develops them and creates positive outcomes for people and communities. You'll also contribute to volunteer engagement, partnership development, grant administration and project evaluation, while ensuring accurate records and data are maintained across your area.

 About You

Are you passionate about the power of sport to strengthen communities and change lives? We're looking for someone who is enthusiastic about supporting grassroots organisations, ideally within sport (but please still apply if not in the sport sector), and who shares our commitment to inclusion, equality and positive social change.

You'll be a confident relationship-builder with a proactive, solutions-focused approach and the ability to build trust with a wide range of people. Organised and able to manage competing priorities, you'll be comfortable working independently while contributing to a collaborative remote team. You will  also possessing a working knowledge of Microsoft 365 and have experience of database management. 

Apply to be part of our team

Benefits 

Joining Sported means becoming part of a passionate, supportive team dedicated to ensuring there are opportunities for everyone, improving health and wellbeing, ensuring communities are empowered. We believe in creating a positive environment not only for the people we support, but also for our colleagues. That's why we offer flexible, home-based working, generous annual leave, a pension scheme, wellbeing support, and opportunities to give back through paid volunteering days. With paid study leave, wellbeing days, and ongoing learning and development opportunities, you'll have the support you need to grow professionally while maintaining a healthy work-life balance. At Sported, you'll be part of an organisation where your contribution truly makes a difference.

Act with Integrity. Champion Inclusion. Transform Together. Drive Change.

We actively encourage applications from people of all backgrounds, particularly candidates from ethnically diverse communities, LGBTQ+ communities, disabled people, and those with lived experience of tackling inequality. We believe diverse voices are essential to creating meaningful and lasting change.

Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.

The closing date for this role is 5pm on Friday 11th September

Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.

We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know. 

We want every candidate to have the best opportunity to showcase their skills. That's why we use a anonymous recruitment process and provide interview questions in advance, supporting a fair, transparent and inclusive selection process.

We’re looking for a talented communications officer to join the Trust for London team, at a time when communications has never been more important to our work.

The role

You will work with the head of communications to support delivery of our communications strategy. This includes:

• telling stories that matter by turning research, data and funded project work into engaging, accessible content
• leading our day-to-day social media activity
• creating brilliant content for regular newsletters, blogs and web content
• monitoring and analysing our communications impact

and so much more. Please see the full job description in the application pack.

About you

We're looking for someone who is curious as much as creative, with an excellent eye for detail. You’ll enjoy digging beneath the headline, asking why something matters and finding the story that helps other people care.

You're just as comfortable thinking about what the data tells us as you are turning that insight into an engaging social media post or newsletter feature.

You don't need experience in every part of the role. We know great candidates don't always meet every requirement, and we'd encourage you to apply if you're excited about the opportunity and think you could thrive here.

Most importantly, you'll care about creating a fairer London and want your work to have a positive social impact.

Closing date: 7 September 2026

Interviews: Second half of September 

If you think we’re the right fit for you, we’d love to hear from you. To apply, please go to our website and download the application pack.

We look forward to receiving your application.

 Programme Manager (Talent Exchange)

WIG is a non-lobbying membership charity that convenes and develops leaders across sectors enabling collaboration to deliver this growth and prosperity across the UK for the common good. Our vision is a country where cross-sector leaders come together to deliver social and economic outcomes, with the mission to become UK’s leading authority on cross-sector collaboration. For over 40 years, we've convened senior decision-makers across government, business and civil society to drive collaboration, innovation and impact.

We're a small, ambitious team of around 34 colleagues where individual contribution is visible, valued and meaningful. As we continue an exciting period of growth and investment, we're looking for a self-starter to help re-establish and expand one of WIG's flagship offers.

The Opportunity

You will have the skills and ambition to lead the delivery, growth and evolution of WIG's secondments portfolio, including our highly regarded Charity Next programme (which places Civil Service Fast Stream graduates within no-for-profit organisations) . You will play a pivotal role in enabling leaders to build cross-sector experience, via secondments and mentoring to share expertise and strengthen collaboration for the benefit of the UK.

This is a highly varied role combining programme leadership, business development, stakeholder engagement, customer service and commercial accountability. You will have the opportunity to work with senior leaders across government, charities and corporate organisations. It presents an opportunity for you to shape WIG’s talent exchange offer at a time when the government is going through considerable transformation.  

What you will be doing:

• Lead the strategy, delivery and continuous improvement of WIG's secondment programmes, including delivering cross-sector secondment opportunities for senior civil service, business and civil society leaders, placing 2 large cohorts annually of civil service fast streamers into charity secondments and supporting senior cross-sector mentoring brokerages. 
• Build and maintain trusted relationships with senior stakeholders across the civil service, private sector, charity and further education sectors.
• Act as a strategic adviser to hosts and secondees, ensuring successful placements.
• Support governance activity, including the Charity Next Advisory Board.
• Develop compelling proposals, new programme ideas and business development opportunities, aligning to WIG’s mission and Civil Service focus areas
• Capture impact through feedback, case studies and alumni engagement.
• Collaborate across WIG to strengthen the profile and reach of our leadership development offer.
• Drive programme growth, innovation and income generation against agreed revenue targets.

About You

You will be experienced working with multiple customers, able to communicate with people at all levels and in different sectors. You will be inquisitive and energetic and a good listener. You will enjoy working in a relationship-driven environment and enjoys working at the intersection of sectors. You will also be organised and able to manage multiple shifting priorities.

We're particularly interested in candidates who bring:

• Strong programme and/or project management experience, ideally within talent, leadership development, learning, secondments or related fields.
• Experience of working with senior stakeholders, ideally from across sectors. 
• Able to manage budgets, income targets and financial performance.
• Brilliant customer service and stakeholder engagement
• Demonstrable experience in building new strategies and models to drive growth.
• A proactive, resilient and collaborative approach.

We'd Love to See

• Experience of talent exchanges, mentoring, secondments or leadership development programmes.
• A demonstrable interest in policy, current affairs and/or business/civil society

Why Join WIG?

This is an exciting opportunity to shape leadership development on a national scale, working with influential leaders across sectors while helping to build stronger connections between government, business and civil society. You'll join a charity with ambitious growth plans, a collaborative culture and the chance to make a tangible impact on the UK's future leadership landscape. You will also be working alongside a brilliant team. 

#Programme Manager #Programme #Programme Manager #Manager #Talent Exchange Programme Manager #Programme Manager Talent Exchange

An organisation providing specialist support to the not-for-profit sector is seeking an experienced Head of Finance to join its team.

The Head of Finance will take responsibility for a broad range of financial management activities, working closely with senior stakeholders to provide high-quality financial information, analysis and advice. The role combines strategic financial planning with oversight of core financial reporting and control processes.

Key responsibilities include:
• Lead budgeting and forecasting processes across a complex, multi-entity international environment
• Develop financial models and scenario analysis to support organisational planning
• Oversee monthly management reporting, including analysis of performance against budget
• Manage year-end financial processes and coordinate with external auditors
• Provide financial insight and advice to senior stakeholders to support effective decision-making
• Oversee financial management and reporting requirements associated with externally funded activities
• Support the continued development of financial processes, controls and reporting

About You
• Fully qualified accountant (CCAB or equivalent)
• Experience within the charity, not-for-profit or a similarly complex environment would be advantageous
• Strong budgeting, forecasting, and financial modelling experience
• Experience overseeing management accounts and year-end processes

The role is mostly remote with occasional travel required for on-site meetings.
Given the international nature of the role, some flexibility around working hours may occasionally be required

Location: Hybrid, with a minimum of eight office days per month in either the London or Leeds office
Salary: £45,000-£50,000 per annum
Contract: Permanent, full-time

BookTrust is seeking an ambitious Corporate Partnerships Manager to help grow the organisation's corporate fundraising programme and build partnerships that inspire more children to discover the joy of reading. As BookTrust continues to expand its fundraising activity, this is an exciting opportunity to shape a growing area of income generation and secure long-term support for children and families across the UK.

As the UK's largest children's reading charity, BookTrust reaches millions of children every year through books, programmes and trusted partnerships. Working with families, schools, libraries and communities, BookTrust helps children develop a lifelong love of reading, creating opportunities that can transform lives.

Reporting to the Head of Fundraising, the Corporate Partnerships Manager will develop and deliver a high-performing corporate fundraising programme, driving new business acquisition while strengthening relationships with existing partners. Managing the full partnership lifecycle, you will identify and secure five- and six-figure partnerships, develop compelling propositions and work closely with colleagues across the organisation to deliver meaningful, high-impact collaborations.

Alongside growing a strong pipeline of new prospects, you will steward a portfolio of valued corporate supporters, creating tailored engagement plans that maximise income, deepen relationships and encourage long-term investment. The role will also play an important part in shaping the future of BookTrust's corporate fundraising strategy, embedding effective processes and using data and insight to drive sustainable growth.

The successful candidate will bring a strong track record of securing significant corporate partnerships, excellent commercial and relationship-building skills and the ability to develop compelling opportunities that align organisational priorities with corporate objectives. You will enjoy working collaboratively, negotiating with confidence and turning promising conversations into lasting partnerships.

This is an excellent opportunity for an experienced corporate fundraiser to shape a developing programme, build partnerships with purpose and help more children experience the lifelong benefits that reading can bring.

Please download the Candidate Pack [PDF] for further information, including details on how to apply.

Closing Date: Monday, 7th September

Are you someone who stays steady in moments of crisis, brings empathy to tough conversations, and adds creativity to community spaces?

We are launching an exciting new service which will aid in de-escalating individuals in a state of crisis which is excaberated or influenced by gambling related behaviours,and we’re looking for a Support Worker ready to make a meaningful impact.

What You'll Do

• De‑escalate mental health crises linked to gambling behaviours with calm, confidence and compassion

• Hold your own caseload, offering bespoke 1:1 support around gambling, mental health, finances, housing and more

• Co‑produce psychoeducation workshops exploring root causes of gambling harm

• Create safe, meaningful peer‑led spaces for affected others and loved ones

• Engage in outreach across Hounslow, connecting communities to support

• Collaborate with NHS, Public Health and internal teams to deliver integrated care

• Ensure accurate documentation and safeguarding practice, aligned with policy and legislation

• Finalise case reports with clear preventative outcomes and insights

What We're Looking For

You’re autonomous, creative, and calm under pressure. You’ve worked in mental health and addiction settings. You bring empathy, flexibility, and a non‑judgemental approach to every conversation.

• Minimum of 1 year working in mental health services

• Minimum of 1 year working with those impacted by addiction

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

Benefits of working with us

• Contributory pension — A solid pension that supports your future while you support others

• Generous annual leave — 25 days plus bank holidays, rising each year up to 30 days

• Mind Mental Health Day — a day off for your birthday  

• Perkbox wellness hub — Rewards, discounts and wellbeing tools to keep you feeling your best

• Cycle to Work — Save money, stay active and make your commute greener

• Flexible working — Balance life and work with supportive flexibility

• Employee Assistance Programme — Free counselling and confidential support whenever you need it

• Paid medical appointment time — Take care of your health without losing pay

• Training & development — Grow your skills with ongoing learning and professional support

• Mind Federated Network resources — Access shared training, expertise and tools from the wider Mind community

Please find a full JD and Person Specification attached to the ad. 

Job title: Programme Assistant, Enquiries 

Line manager: Team Leader, Enquiries (Senior Officer, Enquiries, in Team Leader’s absence) 

Salary: £30,000 

Type of contract: Permanent 

Start date:  Late October 2026 or shortly thereafter 

Benefits: 

• Challenging and rewarding work, always life-changing, sometimes lifesaving 
• Competitive salary 
• Team and individual training opportunities, including dedicated training budget and team lunch and learn activities monthly 
• Commitment to personal development, including opportunities to develop skills and experience to support wider Cara strategy participating in working groups, contribute to office improvement initiatives 
• Hybrid working, home and office (minimum 2 days each week in the London office) 
• Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm 
• 25 days annual leave entitlement plus Bank Holidays and two weeks Christmas and New Year office closure
• 8% employer pension contribution 
• Wellbeing support, access to counselling when required, Mental Health First aid and supportive small team environment
• Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Role purpose statement:  The Programme Assistant, Enquiries, plays a vital administrative role in the Fellowship Programme working directly with academics facing immediate risk in their home countries. The role exists to provide effective and efficient administration, completing due diligence tasks and onward signposting to prospective applicants. Duties include managing an individual caseload of applicants, assisting prospective applicants and administrative support for general enquiries, the Enquiries team as well as support across the Fellowship Programme when needed. 

Organisational Background 

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to assist academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. 

Cara has been a lifeline to academics at risk for over 90 years enabling them to continue their teaching and research in safety, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine.

Today, our Fellowship Programme convenes a network of 135 UK universities in the UK to secure research placements for at-risk academics and support for their families, continuing a longstanding commitment of protecting academics and preserving their knowledge and expertise.

Cara Objectives‘To assist academics who have been, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’ 

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’ 

Role & Responsibilities 

Casework 

• Signposting prospective applicants to the application form. 

• Manage own caseload, preparing cases for eligibility review, including arranging calls to speak with applicants, booking English language tests, and gathering all relevant documentation. 

• Escalating complex cases to the Team Leader as required. 

• Maintain accurate and GDPR-Compliant records of casework activity. 

• Researching international affairs to develop understanding about risks applicants face. 

• Attending weekly case review meetings with the team. 

Administration 

• Provide general administrative and logistical support, including answering phone enquiries. 

• Manage the general enquiries inbox, alongside another colleague, answering emails about the enquiries’ process, the Fellowship Programme and Cara. 

• Signpost enquiries to relevant colleagues internally and to other organisations where applicable. 

• Assist with compilation of reports to funders. 

• Present and collect data on general enquiries and applications to the Programme. 

• Ensure safekeeping of confidential information. 

• Maintain excellent detailed records of correspondence, documents, and activities. 

• Provide administrative support to colleagues on projects across the organisation as required. 

Managerial Support 

• Take part and contribute to Cara wide working groups across a range of research and strategy topics, including contributing to efficiency improvements.

• Provide advice and guidance to colleagues where applicable. 

Ad Hoc Responsibilities 

• Show adaptability and willingness to take on additional work when necessary. 

• Support the Fellowship Programme and Cara as a whole with ad hoc responsibilities. 

Responsibilities also include related activities that might arise in relation to the Fellowship Programme and Cara's other programmes as required by the Chief Executive and Deputy Chief Executive & Fellowship Programme Manager, and other senior colleagues. 

Person Specification 

Essential: 

• Bachelor’s degree 

• Fluent English (spoken and written) 

• Proactive with a willingness to learn and contribute to a growing organisation 

• Confident and empathetic with strong interpersonal and communication skills 

• Ability to remain adaptable and work under pressure in a fast-paced environment 

• Keen team player who is ready to support and help colleagues 

• Excellent record keeping and attention to detail 

• Ability to work independently in a hybrid work setting 

• Good time management with ability to manage competing priorities and work to deadlines 

• Understanding of issues of confidentiality 

• Ability to handle difficult conversations with sensitivity and resilience 

• Interest in and commitment to the work of Cara 

• Confident using Microsoft package 

• Awareness of current global issues 

Desirable 

• Master’s or equivalent experience 

• Casework experience 

• Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered 

• Salesforce/CRM software experience 

• Lived experience or experience in supporting people who’ve gone through forced migration or other forms of severe adversity 

Applicants must have the right to work in the UK and be willing to undergo a Disclosure and Barring Service (DBS) check if offered this position. 

Shortlisted candidates will be invited to an initial online interview on the week starting 21st September and if successful, will be required to attend an in-person interview at our office in London on the week starting 28th September. If you require any reasonable adjustments at any stage of the process, please mention this as part of your application. 

Our staff team is a small (approx. 20 staff), committed and dedicated team, who works with our organisational values of Community & Collaboration, Trust & Integrity and Resilience through Knowledge & learning, we welcome applications from those with diverse identities and you will find a warm and welcoming team, committed to the highest standards as we seek to support those at risk around the world.

Application Instructions 

Please send a CV along with a cover letter in response to the screening questions below. Applications that do not follow this guidance will not be considered. 

At Cara, we do not utilise AI tools at any stage during the recruitment process, and all applications we receive are reviewed by at least two members of our team. 

We recognise that whilst artificial intelligence can be a useful tool in preparing a job application, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 

Applicants may find AI useful for: 

• Refining and clarifying ideas and thoughts in your application 

• Researching publicly available information about Cara 

• Checking spelling, grammar and clarity of your answers 

However, we ask you to refrain from using AI for: 

• Generating responses to application questions and copying these into your application 

• Inventing or exaggerating your skills and experiences 

• Using live AI during interviews to answer questions 

We tend to find that applications that rely too heavily on AI-generated responses are not as competitive, and at Cara we value answers informed by personal experiences. We may also reject applications where AI has been used inappropriately. 

Please respond to the following questions in your cover letter (max. 2 pages).

1. What interests you about Cara and the work of supporting at-risk academics, and how do your experience and skills relate to this role? (max 500 words)
2. Describe a specific situation in which you had to manage competing priorities? How did you approach the situation? (max 250 words)
3. Tell us about a time when you had to deal with a person who was in a vulnerable situation. How did you handle this and what did you learn from this experience? (max 250 words)

We reserve the right to close applications for this role early if we receive a high number of applications.