Uniting Staffordshire Against Hate provides information, advice, guidance and practical and emotional support to victims of hate crime and hate incidents to help them cope and recover from their experience and exercise their rights under the Victims Code. We also work to raise awareness and encourage reporting of hate crime across Stoke on Trent and Staffordshire.
The role of a Training and Community Engagement Officer is an exciting and diverse one. You will be responsible for engaging with communities, including those most at risk of or directly impacted by hate crime, to improve awareness and understanding of hate crime, how to report it and how to access our specialist support service. You will do this in a variety of ways including by delivering awareness raising sessions and activities and attending events. You will also provide initial information, advice and guidance to victims of hate in the community and facilitate referrals into our specialist support service. You will be responsible for the development of meaningful and trusted relationships between communities and the service, so that the people who need our support know how to and are confident to access it. You will also be responsible for delivering our awareness raising training to professionals and communities.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
This role is based at our offices in Hanley but most of your time will be spent working in communities across Staffordshire and regular travel is a key element of this role.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Registered Charity 
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Responsible to: Content and Storytelling Lead
Based: Hybrid (average 1-2 days in office) The Grange, Saunderton, Princes Risborough
Contract: Permanent, Part Time (24.5 hours per week)
Salary: £25,200 - £25,900 per year
We are looking for a talented Copywriter to create compelling, supporter-focused copy that supports our marketing and communications activity, including our bi-annual supporter magazine, hearing link services outreach and various multi-channel marketing initiatives throughout the year – from volunteer recruitment and brand visibility to deaf awareness campaigns. You will bring the work of Hearing Dogs for Deaf People to life, through clear, compelling and emotionally engaging copy that tells our story and inspires supporters to stay connected and feel valued.
Working in the Creative Strategy team in the Performance Marketing and Communication division, you will work closely with the Content and Storytelling Lead, Associate Director of Creative Strategy and their respective teams, to deliver high-quality copy across a range of channels and campaigns.
The role requires strong brand marketing copywriting and storytelling skills, a supporter-first mindset, confidence writing to brand guidelines and tone of voice, and the ability to manage multiple deadlines.
Details of responsibilities can be found in the job description, which is downloadable below.
Benefits
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
For more information and to apply, visit our website via the ‘apply’ button.
Closing date: 10th June 2026
National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
101 - 500
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Equipment Advice and Outreach Officer
Reports to: Chief Executive / Practice Lead
Contract: Fixed term, 18 months
Hours: Part-time, approximately 22.5 hours per week (0.6 FTE)
Location: Home-based in England, with regular travel across a large region and occasional overnight stays
Salary: £20,556 (Full-time equivalent salary (FTE): £34,259)
About Pathfinders Neuromuscular Alliance
Pathfinders Neuromuscular Alliance is a user-led charity run by and for people with muscle-weakening conditions. We provide advocacy, peer support, information, training and campaigning to help disabled people live with greater confidence, connection and control.
We are developing a new service model to help adults with neuromuscular conditions identify practical needs relating to equipment, adaptations and wider day-to-day transitions, and to connect them to people with relevant lived-experience expertise.
Purpose of the Role
The Outreach and Practitioner–Evaluator will help Pathfinders identify adults with neuromuscular conditions who may benefit from practical support around equipment, adaptations and wider day-to-day challenges.
The role is not primarily to provide complex specialist advice directly. Instead, the postholder will:
- build relationships with services and organisations to identify potential clients
- hold structured conversations to understand people’s needs
- offer initial information, practical resources and signposting
- connect people to Pathfinders’ lived-experience specialists where more specific insight is needed
- support the development of reusable lived-experience resources, including short videos, blogs and written guidance
- collect routine feedback and help document and evaluate the service
Pathfinders’ lived-experience specialists are people with direct personal experience of neuromuscular conditions and of specific issues, transitions or practical solutions. A key part of this role is helping people access that expertise.
The role is to help people make sense of what might help, what routes may be available, and who they may need to speak to next. It is not to guarantee that equipment will be obtained, but to improve people’s understanding, preparedness and access to relevant expertise and pathways.
Main Responsibilities
1. Outreach and relationship-building
- Build and maintain relationships with clinics, hospices, charities, networks and other relevant services.
- Travel regularly to external settings to identify potential clients and raise awareness of the service.
- Confidently approach professionals, families and individuals to explain the offer and encourage engagement.
- Help create practical referral and engagement routes into the service.
- Prioritise outreach activity in line with project aims and agreed target regions.
2. Needs identification and support coordination
- Hold 1-to-1 conversations with adults with neuromuscular conditions and, where appropriate, family members or supporters, to identify practical needs relating to equipment, adaptations and wider day-to-day challenges.
- Provide initial information, signposting and relevant resources within agreed boundaries.
- Recognise when an issue would benefit from connection to a Pathfinders lived-experience specialist and facilitate that connection.
- Recognise when an issue requires statutory or clinical input and support onward referral or escalation where appropriate.
- Work with Pathfinders staff to help ensure people are connected to the most appropriate source of practical or professional support.
3. Working with lived-experience specialists and resource development
- Work with freelance lived-experience specialists to identify practical solutions, insights and examples relevant to the issues raised by service users.
- Support and encourage lived-experience specialists to share their expertise in accessible ways.
- Help coordinate and develop practical resources based on lived-experience knowledge, including short videos, blogs and written guidance.
- Contribute to ensuring these resources are accessible, organised and responsive to recurring needs identified through the service.
4. Documentation and evaluation support
- Maintain accurate records of outreach activity, contacts, needs identified, resources shared, onward connections and follow-up.
- Support the collection of routine feedback, including post-support forms and short follow-up conversations.
- Use agreed templates and systems to document contacts clearly and consistently.
- Share reflections and emerging themes with the team to support ongoing learning, evaluation and service development.
5. Teamworking and service development
- Participate in regular supervision, planning and reflective review meetings.
- Work collaboratively with the Chief Executive, Advocacy Officer, freelance lived-experience specialists and external partners.
- Contribute to the refinement of service processes, boundaries and referral pathways.
- Support dissemination of learning through briefings, webinars or other outputs as required.
Additional Requirements
- Regular travel across England is required, typically around once per week, with priority given to areas closest to the postholder’s base in the first instance.
- Some travel may involve overnight stays.
- The postholder must have access to and use of a car for work purposes, although train travel may be used for some visits.
- Travel expenses and mileage will be reimbursed in line with organisational policy.
Person Specification
Essential
- Confident, outgoing and comfortable starting conversations with new people in professional and community settings.
- Experience of outreach, community engagement, advice, advocacy, support work or case coordination.
- Strong organisational skills and confidence managing follow-up, coordination and documentation.
- Comfortable using forms, spreadsheets, databases or case-recording systems and completing paperwork accurately.
- Familiarity with equipment, adaptations or practical support issues affecting disabled people.
- Ability to identify needs and know when to seek support, connect someone to lived-experience expertise, or refer on.
- Strong communication skills and a sensitive, respectful approach with service users, families and professionals.
- Ability to work independently while remaining well connected to a small team.
- Able and willing to travel regularly across England, including occasional overnight stays.
- Access to and use of a car for work purposes.
- Commitment to inclusion, dignity and user-led practice.
Desirable
- Experience of working alongside people with lived experience to co-produce support or resources.
- Experience of gathering feedback or supporting service evaluation.
- Knowledge of health or social care systems.
- Personal or close lived experience of disability or long-term conditions.
We are aiming to recruit immediately for this role with the first round of interviews on 1st June, but will conduct further interviews if necessary until we identify a suitable candidate.
Please identify how you meet the person specification in your cover letter
