Operations Manager Jobs in Greater London

We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.

Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.

You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.

Key responsibilities

 Office & Finance Administration

• Working alongside the Office Manager to ensure the smooth running of the office.
• Responding to general enquiries.
• Co-ordinating the weekly staff office duties rota.
• Co-ordinating the internal meeting room booking schedule.
• Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
• Working alongside the Office Manager in the review of supplier’s contracts.
• Preparing the monthly petty cash and credit card reconciliation for authorisation.
• Depositing cheques and cash donations as soon as they are received and recording transactions.
• Overseeing the Finance inbox, monitoring enquiries and invoices.
• Ensuring all finance records are filed accurately and systematically.
• Provide HR administrative support.
• Providing administrative support across all teams as and when required.

Grants Administration

• Coordinate grants programme shortlisting and assessment panel meetings.
• Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
• Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
• Provide administrative support for our youth participation activities.
• Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person specification

Essential

• At least one year’s continuous experience working in a similar role.
• Strong administration skills.
• Strong communication and interpersonal skills.
• Proactive approach to completing tasks and problem solving.
• High level of proficiency using Microsoft Office, including Excel and Outlook.
• Strong finance skills.
• Experience of using cloud-based invoice processing/database systems.
• Knowledge of and commitment to inclusion, diversity, equality and accessibility.

Desirable

• Experience in a charity, agency, youth or music organisation.
• Experience in writing meeting minutes.
• An understanding of the principles of data protection.
• Awareness of financial fraud risk management.
• Knowledge of grant making.
• Knowledge of using Salesforce and other databases.
• Understanding of the music education and / or music industries landscape.
• Passion for music and interest in its benefits for individuals and society.

Stonewall Housing is the delivery partner for the HouseProud Pledge Scheme, which aims to improve inclusion for LGBTQ+ social housing residents across the UK.

The scheme is available to all social housing providers and allows them to demonstrate their commitment to LGBTQ+ equality and support.  Housing providers who are signed up to the scheme need to show how they listen to LGBTQ+ residents, increase LGBTQ+ visibility and provide specific LGBTQ+ training to staff.

Our new Project Co-ordinator will be responsible for the delivery and operations of the HouseProud Pledge scheme, as well as providing LGBTQ+ training for housing providers around the UK.

We want to meet someone energetic and proactive who will take the success of the scheme and run with it - taking ownership over its efficient day to day delivery and confidently expanding it's reach and profile.

Job Description

Title: Operations Support Administrator

Reports to: Associate Director of Business & Operations

Based: Remotely - however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.

Key Responsibilities:

· Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.

· Collate websites update requests and liaise with Communications Team to instigate the changes.

· Proofreading and final point of sign off before Senior Managers.

· Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.

· Diary Management for the senior management team

· Minute taking and writing for Senior Management.

· Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.

· Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.

· Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.

· Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:

- Educated to GCSE level

- Excellent verbal and written communication skills

- Competent in Microsoft Word and Excel

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative

- Good attention to detail and accuracy

- Can work flexibly, and as part of a team

- Methodical and thorough approach to work

- Friendly and polite

You will be highly organised, with strong experience of administering financial and operational support to an organisation.  As a positive ‘can-do’, resourceful and supportive team player, you will be confident working alone and with others, as part of a small team. 

You will be ready and able to work remotely in the UK. 

We are committed to supporting professional development, and flexible working.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 50,000 members, 300 staff and an annual turnover of more than £12m.

It's an exciting time our growing organisation as we implement our new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and make the most of their time at a world leading institution.

Job description

We are looking for a Sports Development Manager who will be responsible for developing and supporting TeamUCL (a sporting community of 75 student sports clubs) and managing the Sports Development team at the Students' Union. 

Do you have a good understanding of the UK sport and Higher Education sport sectors? Do you have experience working within in a sports development setting? If so, we would love to hear from you!

Because our work is about highlighting women’s experiences and providing gender-specific services to women, all of our positions are open to women only (exempt under Equality Act 2010 Schedule 9, part 1).

We’re looking for an enthusiastic and proactive Enterprise and Sales Manager to drive and develop Clean Break’s commercial income generation, maximising the income potential of our building and expertise through an ambitious hires and training programme.

You will bring experience of driving commercial business in the cultural or charitable sector, with skills and knowledge of either launching new products or achieving success in breaking into new markets. You’ll have excellent client relationship skills, with experience of converting interest into sales and may have found success in brokering lucrative corporate relationships in a non-profit setting.  

You’ll have a strategic approach to sales with experience of achieving targets and will be skilled in monitoring and analysing finances to develop concise reporting and sales projections.

You will be pivotal in securing new business for Clean Break’s training and hires offers, delivering strategic marketing plans and driving lucrative relationships with cultural organisations and businesses.

Please read the Recruitment Pack before applying for this role.

The deadline for applying for this role is 12pm on Monday 10 June 2024.

We are looking to hire a Manager or Director, depending on the candidate’s experience and fit for the role.

ABOUT THIS ROLE

In the past five years of running our Charity Entrepreneurship Incubation Program, we have found that the best predictor of which incubated charities will end up causing the highest impact is the quality of the co-founding team. As we scale up, one of our biggest bottlenecks is identifying highly talented, value-aligned people out of the thousands of candidates from all over the world who apply to our programs. The difference in outcomes between a bad and a good hire can be huge, but this variation is even more extreme when it comes to co-founders. The initial staff of an organization set the pace, tone, and culture for the long-term. We estimate the impact of each average alumna/alumnus of our Charity Entrepreneurship Incubation Program to be equivalent to donating $200,000-350,000 USD / year to effective charities. Finding 20-30 of these gems each year is difficult but is incredibly impactful. As such, the Recruitment role is one of the most important roles we are hiring for. 

The Recruitment Manager (or Director’s) role is flexible, as reflected in this job description. It is likely to be either 100% on vetting applicants to our programs, 50% on vetting and 50% on outreach and marketing for new applicants, or 50% on vetting and 50% on team management. The level of seniority will depend on the successful candidate’s skills, fit, and interests. The Director would be responsible for managing team members and setting strategy for the department. The manager-level role would be focused more on the implementation and systems improvement of our recruitment process. 

The Recruitment Manager (or Director) will focus on:

• Vetting multi-stage application processes (application forms, test tasks, interviews and psychometrics)

• Improving and adjusting our processes (e.g. coming up with predictive interview questions for new job roles; improving existing questions and tasks on the basis of data collected)

• Developing and formalizing a deep understanding of what traits, motivations, and personality types will be successful in different kinds of career paths and roles

• (if interested and a strong fit) Working with our outreach team to develop and execute marketing strategies that speak to the right people, inform them about our supported career paths, and help them apply

• (if interested and a strong fit) Managing or co-managing the recruitment team

The kinds of tasks involved in this look something like this:

• Evaluating hundreds of application forms and test tasks to figure out which are the most promising, using a wide range of information, formal and informal clues, and heuristics

• Evaluating and conducting candidate interviews to help identify and select the most promising candidates to join our programs

• Formalizing informal hiring heuristics into rubrics and learning algorithms (no programming required)

• Project managing each application round to ensure each candidate gets useful, timely, and relevant test tasks and information on next steps

• Analyzing historical data to pull out findings for future rounds (here’s an older public example)

• Conducting interviews with successful applicants to create feedback loops for improving our processes

• Automating aspects of the process to increase scalability and reduce staff time

• Conducting interviews with experts in vetting and hiring to determine cross-applicable lessons that we can apply

• Building models and character profiles of ideal candidates and talking to alumni from our programs to refine and improve these

• Running analysis and back correlations on historically successful founders to identify traits that may define the most promising applicants

What We Need

We expect excellent candidates will meet many (but not all) of the criteria below. We are looking for high general ability, strong work ethic, and value/methods-aligned mindset more than prior work experience or a specific background.

The ideal candidate is:

• Interested in human performance evaluation

• Passionate about quickly learning new skills

• Highly impact-driven with a very strong work ethic 

• Able to work in a fast-paced and rapidly changing environment

• Has an intuitive understanding of how different people work and what makes them tick

• Strong psychological understanding of people

• Able to evaluate people critically

• A natural at reading people and understanding them

• Excited and willing to work across the cause areas (animal advocacy, global health, effective altruism, mental health, and family planning) and career paths (nonprofit entrepreneurship, research, effective giving fundraising, and for-profit entrepreneurship) our program focuses on 

• Able to move to and work from our London office at least 2 days per week (exceptions may be made for excellent applicants who do not meet this criterion)

• Able to work flexibly and collaboratively in a small team and have a positive influence on the teams they work in and around

• Results-oriented, with a consequentialist mindset, and a love of high levels of intellectual challenge 

• Comfortable with prioritization, numerical quantification, and simple spreadsheet calculations - or excited to learn these

• Able to work both autonomously and in a small team

• Excited to work in this role and feels as though it could be a great fit

• Interested in growing at and with AIM long-term

Bonus Criteria

• Background in fast moving and/or quantitative workplaces (e.g. tech startups, consulting, finance)

• Psychology, HR, or other vetting-focused backgrounds

• Experience with hiring processes 

• Experience working in effective altruism (volunteering, independent projects, internships, and jobs all count)

• Experience founding nonprofits or for-profits

• Background with a GiveWell-recommended or Charity Entrepreneurship-incubated charity

• Experience or interest in founding nonprofits or for-profits

Head of Finance and Internal Operations | up to £60,000 + benefits

Permanent | Croydon – Hybrid Working

A truly inspiring place to work, Young Roots partners with young refugees and asylum seekers aged 11-25 (mostly alone in the UK without their families) to improve their wellbeing and fulfil their potential. With a dedicated team providing life-changing services including intense one-to-one casework, English language mentoring, and access to specialist therapeutic and legal advice, Young Roots are proudly celebrating their 20th anniversary. 

Using their years of frontline work and deep understanding of the challenges faced by young refugees and asylum seekers, Young Roots are now focusing on campaigning and influencing policy to bring about positive change. The Head of Finance and Operations will support significant growth and associated transformation of their Finance and Operations to underpin their ability to provide these vital services to support young refugee’s increasingly complex needs.

Reporting to the CEO and leading a team of 3, the Head of Finance and Internal Operations is a critical leadership role providing advice and analysis to the Board and its Committees. This role will drive the vision and direction of Young Roots as a member of the Senior Leadership Team and will set the strategy for Finance, HR, IT and Facilities. This role offers a rare opportunity to contribute at a big-picture strategic level, whilst maintaining the ability to manage their finances in a hands-on way for a genuinely amazing charity.

Key Responsibilities:  

• Leadership: As part of the Senior Leadership Team, support the CEO to develop, implement, and drive the vision and strategy for Young Roots; Develop and lead a first-class Finance and Operations Team; Support the SLT in its decision-making by providing expert analysis across finance, governance, HR, IT, risk, and facilities perspectives.  
• Finance & Planning: Provide robust financial governance and long-term financial planning; Lead financial reporting, production of management accounts, budgeting, reforecasting, and cashflow monitoring; Partner with Head of Fundraising and the SLT to ensure income generation and fundraising strategy is fit-for-purpose; Ensure statutory responsibilities are delivered in compliance to charity SORP; Lead the audit process; Ensure finance systems and controls are fit-for-purpose; Manage all contracts, ensuring services and bids are valued robustly and reflect ROI; Manage payroll; Ensure funding partners receive insightful financial reporting.
• HR: With the CEO and HR Manager, develop and implement a DEI and Wellbeing strategy; Ensure HR policies and procedures are fit-for-purpose, including ER, recruitment, and H&S.
• IT: With IT Consultant, develop and lead the implementation of IT and Digital Transformation strategy; Ensure database and day-to-day IT support is in place; Act as Data Officer.
• Premises: Oversee facilities function; Lead on lease and building issues; Support CEO, SLT, and Trustees with premises options and represent Young Roots with landlord and agent; Ensure all facilities including IT, office space, and utilities are fit-for-purpose and compliant.

What you’ll offer us:

• Qualified Accountant. Track-record of providing financial information, annual reports & accounts to Senior Leaders, Board and Trustees within the charity sector
• Hands-on and strategic. Ability to think strategically about the future director of the charity and translate that vision into a financial strategy and operational plans and changes. Ability to communicating effectively to Trustees and operations staff
• Ambition. Young Roots are open to someone stepping into their first SLT role.  
• Leadership. Ability to contribute to a values-based and ambitious culture and experience motivating, and empowering staff
• Charity Expert. Strong knowledge of SORP, and expertise in restricted fund accounting.
• Audit leadership
• Desire to oversee HR, Facilities, and IT functions.
• First-class collaboration, time-management, and communication skills, with the ability to work autonomously with strategic guidance from the CEO  
• Ability to visit the King's Cross and Brent offices / activities on a monthly basis and a monthly all-staff away day in central London.
• Ability to attend Saturday morning Board meetings 6 times per year.

What we’ll offer you:

• 25 days annual leave (rising to 28 with length of service) + bank holidays, and closure days over Christmas and New Year
• Hybrid and flexible working
• 5% employer pension contribution
• Sabbatical, enhanced maternity leave, special leave, and sickness policies
• Range of generous policies to support wellbeing and promote DEI.

Application Process:

• Although the closing date is Sunday 16th June, CVs will be reviewed on an ongoing basis so early applications are encouraged.
• Young Roots interviews are planned to commence from Monday 24th June.
• Please note Pro-Recruitment group are acting on a retained basis for this role, and Young Roots kindly request all enquires, and contact, is via Pro-Recruitment.

BACKGROUND

The Helen Bamber Foundation (HBF) is a pioneering Human Rights charity supporting refugees and asylum seekers who are the survivors of trafficking and torture, including gender-based and ‘honour-based’ violence. From our offices we provide specialist medical consultation, therapeutic care, legal protection and practical support to survivors of human rights violations by helping men, women and children heal the emotional and physical damage they have suffered through torture, trafficking or other forms of cruelty.  We also take the learning from our work to develop partnerships to increase survivors’ access to services, and use the learning generated by our clients and partners to drive system change.

Since August 2020, Asylum Aid has been part of the Helen Bamber Foundation Group. Asylum Aid operates as an independent charity, led by its own Executive Director within the group structure.  For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. It has built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, survivors of trafficking, torture or other forms of human cruelty, and stateless people. In this role you will support both charities alongside the Operations Manager.

OVERVIEW OF THE ROLE

As the facilities coordinator, you will be responsible for maintaining a secure and well-functioning work environment in our building. You will be responsible for performing regular building safety and security checks, maintaining the office and ensuring the office is tidy each day you are present.  There is the possibility that this role will be increased to full time in the future.

HBF currently has an office in Camden and will be relocating to Old Street in September-October 2024.  And Asylum Aid has an office in Westminster which will be in use until at least the end of the year. In this role you will therefore be responsible for the conducting necessary tasks to facilitate the moves and the smooth transitions to the new office.

You will be managed by the Operations Manager and work closely with the Finance and Facilities Assistant as well as the Client Services Leads, Asylum Aid’s Legal Team Administrator, and the Executive Director of Asylum Aid to provide coordination and maintenance of the office facilities.

Please note that the successful candidate will already have the right to work in the UK and will be offered the job subject to suitable references and a DBS check. If appointment, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment. We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds. We regret that we can only respond to applicants who make it to the interview stage. No agencies please.

Please submit an up-to-date CV and a short covering letter outlining how your skills and experience match the listed duties, responsibilities and person specification by 5pm on Friday 7th June. First interviews will be held in the week commencing 10th of June,2024.

We are looking for an enthusiastic and experienced Project Manager with drive, intellectual curiosity, and excellent communication skills to join our small but dynamic Programme Management Office (PMO). The Project Manager will co-ordinate delivery of a small portfolio of projects within the Agile framework and will need to overcome challenges, escalate issues and risks and drive momentum. The role holder will need to be prepared to ‘roll up their sleeves’ and get stuck in!

The role holder will also support the Head of PMO and Operations Optimisation with PMO management, including timely, high-quality reporting (internally and to trustees) and tracking key performance indicators.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We’re looking for a Research Manager who combines exceptional ability in research and report-writing, with a real passion for (and experience in) peacebuilding. We offer flexible hours and working from home, anywhere in the world. It will be vital that you have an excellent grasp of the context in the Central African region, which will require time spent there and, ideally, significant prior knowledge.
In the first months of the programme, the team will consult at least three thousand people, with a combination of key informant interviews, individual questionnaires and focus groups to build both quantitative and qualitative datasets.
This will add to a dataset of over ten thousand consultations over 6 years, so you’ll have a unique evidence base at your disposal. We believe that, with your expertise and support, we could make better use of the rich information in these datasets, and we feel we owe that to the women and men we’ve consulted. The reports you produce will help amplify their voices, providing decision-makers in government and the international community with clear recommendations for activities that will address root causes of conflict and promote sustainable peace and development.

Science and Policy Project Manager

Permanent

Salary: £45,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We’re a hybrid working employer, meaning you’re required to come into the office 2 days per week, currently Tuesday and Wednesday or Thursday

Closing date: 5pm, Monday 17th June 2024

Interviews: 3rd – 11th July 2024

An exciting opportunity to work with WCRF International’s Science and Policy Departments

World Cancer Research Fund International is a leading authority on cancer prevention research related to diet, weight and physical activity. World Cancer Research Fund International is a not-for-profit organisation that:

·Commissions and analyses worldwide scientific research

·Influences public health policy at the highest level, and acts as trusted advisor to governments and other official bodies from around the world

·Leads & unifies a network of cancer prevention charities based in Europe and the Americas. 

We are seeking a Science and Policy Project Manager who will provide project management support across the science and policy departments for the core programmes and for cross cutting activities such as conferences and communications. You will report to the Director of Research, Policy and Innovation with the delivery of the science and policy strategies. You will also work closely with the Assistant Director of Research and Policy and there will also be interaction and communication with the Heads of Research Funding, Research Interpretation and Policy and Public Affairs as well as other colleagues in the network countries. 

You will be educated to MSc level in Public Health, Nutrition, Epidemiology or closely related field and have experience working in a research/public health setting and developing scientific/policy reports, summaries and presentations. You will have proven scientific project management skills with experience in monitoring progress, performance reporting and delivering projects on time and budget. You will have excellent interpersonal skills and proven ability to work collaboratively within a multidisciplinary team environment, and with stakeholders at all levels.

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role, using specific examples to illustrate how you meet the job and person specifications. 

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Green Key Manager

Salary: £39,780p.a. FTE (pro-rated for 30 hours)

Hours: 37.5 hours per week (30 hours per week will be considered)

Contract: Permanent

Location: Home based with some travel throughout England

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent. That is why we strive to deliver change through setting standards and measure these through a series of accreditations, including Green Key.

Green Key is a leading standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry. This prestigious international eco-label represents a commitment by businesses that their establishment adheres to the strict criteria as stipulated by the Foundation for Environmental Education (FEE).

We are looking for a passionate and inspiring individual to join our Accreditation Team to grow, manage and coordinate the Green Key programme. This is a fantastic opportunity to make your mark expanding the  eco-label in England. The role will engage with clients throughout the hospitality sector to ensure establishments adopt the standard, become accredited and promote their sustainable credentials.

The successful candidate will have:

• Excellent project management skills
• A track record of delivering sales targets
• The ability to communicate and build relationships with high profile businesses
• Experience of the hospitality sector and associated environmental issues

Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff, and welcomes applicants from all backgrounds. We also recognise that a diverse workforce yields the best results.  We embrace all the different identities in the UK and we want our workforce to reflect that.

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights.

If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

If you are interested in this job and want to help us make a difference, please review a copy of the full job description found on our website.

After reading the application information, if you would love to work with us, please apply via the application instructions.

As part of the application process you will need to answer 3 questions, submit your CV and complete equal opportunities monitoring information, as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00, Monday 17 June 2024

Interviews will be held via Microsoft Teams w/c 01 July 2024

If you require an in person interview, please let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

We are proud winners of the Working Families’ Best Small Employer Award 2021

No Agencies please.

ABOUT THE ROLE

We are hiring an established Deputy Manager looking to progress and utilise their own skills and experience to make meaningful change. The successful candidate will be responsible for leading a cluster of services and teams. Our services support homeless adults with complex and enduring needs. We are looking for a motivated, energetic and dynamic professional who is passionate about providing exceptional support to residents and team members.

You will have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.

Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. You will be based across various services covering the Royal Borough of Kensington and Chelsea (RBKC) area.

ABOUT THE SERVICE

Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. 

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of a person-centred organisation! 

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

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