Helpline Jobs

Job title: Peer Support Coordinator

Hours: F/T: 35 hrs per week

Salary: £25,000 to 28,000 per annum FTE

Location: Home based, with regular attendance to Hospitals in North East England and occasional UK travel

About the Peer Support Service
The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience. We recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families or caregivers access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience.

Role summary and purpose
• Working with the Peer Support & Volunteering Manager, you will deliver the peer support service managing enquires from service users, matching them with appropriate volunteers and ensuring both service user and volunteer has an excellent experience.
• You will be involved in the recruitment of peer supporters, supporting them through the application and onboarding process to prepare them for the role and the responsibilities within a suitable time frame.
Key responsibilities

Peer Support Coordination
• Working with the Peer Support Manager to establish and maintain a quality peer support programme meeting the needs of people affected by kidney disease with an accessible well-regulated, safe and supportive service.
• To provide an excellent experience for clients seeking to benefit from peer support, ensuring their requests are dealt with in a professional, timely and friendly manner.
• To provide a point of contact for peer support volunteers, arranging their matches, recording feedback and supporting the Peer Support & Volunteering Manager to deliver an excellent volunteer experience.
• Establish positive and effective working relationships to further the objectives of the programme.
• Occasionally represent Kidney Care UK at external events relating to peer support and patient involvement.
Peer Support Administration
• Receive, triage and action referrals, including matching them with a suitable volunteer and supporting the end-to-end process of the administration.
• Support and maintain a peer supporter database within the Kidney Care UK CRM.
• Support the recruitment and onboarding of new peer support volunteers; organising training events, checking documentation and references.
• Where appropriate to their role, facilitate the DBS application process for peer support volunteers and keep this data on the database up to date

Patient partnership communication
• Demonstrate excellent interpersonal and communication skills to provide effective working with colleagues, partners and external stakeholders.
• Support and guide people in difficult situations where conversation about long term health conditions and / or personal lived experiences may be distressing.
• Be flexible within reason to attend meeting outside office hours so that communication is effective and meets the needs and availability of patients and stakeholders (as deemed reasonable and approved by your manager)
• Proactively cultivate relationships with Health Care Professionals in kidney units to promote and support access to peer support.
• Support the Peer Support & Volunteering Manager to sustain collaborative working with the peer support leads in each of the kidney units across the UK
• Be professional and confident in speaking with patients/family members/carers/live donors on the phone during the match process and feedback process

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,629 pa full time equivalent

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.

Responsibilities

• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Money & Me Navigator
Hours: Part-Time, 25 hours per week
Contract: 12 Months
Salary: £27,596 per annum FTE (£18,397.00 per annum, actual)
Location: The Angel Centre, Salford M3 + Local outreach

About the Service

We know that poor mental health can make earning and managing money harder, and that worrying about money can make our mental health worse. Could you help and empower people to navigate and improve this?

Money & Me aims to equip people with the understanding, self-compassion and practical tools to navigate and get around those barriers to financial wellbeing. Co-designed by people who have lived experience of money and mental health problems, alongside mental health and financial professionals, we work with individuals and in group settings.

Money & Me is a psychoeducation course that supports people experiencing mental health problems to improve their financial wellbeing. Over 8 sessions, people work with a trained mental health navigator to explore their relationship with money, set personal goals, and build a toolkit of practical strategies they can use to manage their money and mental health.

About You and the Role

Mind in Salford are looking to recruit a Money & Me Navigator to proactively identify people with mental health issues whose lives are being impacted due to financial concerns and provide support those who are less likely to come forward for support or reluctant to access mental health care due to stigma or discrimination.

You will provide one to one and/or group support, using trauma informed approaches, to empower people with mental health issues whose lives are being impacted due to financial concerns. By doing this, you will support people to become more resilient and better able to deal with problems they may have in the future.

Your main duties and responsibilities will include but are not limited to:

• Manage a caseload of clients accessing one to one support, providing goal orientated support, for up to 8 weeks to help people build their skills and resilience to take control
• To set up, develop, and facilitate group sessions for people with mental health and financial problems and deliver a predetermined course
• To work with clients within Money & Me in relapse prevention and to provide waitlist initiative/holding services to clients awaiting higher interventions when required
• To follow a set programme including referring people to higher levels of intervention mental health or financial when required

The skills and knowledge that are important to us are:

• Working collaboratively with staff and volunteers
• Experience of developing a business and/or projects
• Building/maintaining good relationships
• Good organisational and management skills

Working for Mind in Salford

Mind in Salford is an independent, user focused charity providing vital services to make a positive difference to the wellbeing and mental health of local people. We represent the voice of Salford in campaigning to dispel stigma and influence political, social and cultural change around mental health.

Working for Mind in Salford you will find we put individuals first and are deeply committed to helping people struggling with their mental health get both support and respect.

We provide face to face training to enhance your knowledge of mental health and access to a learning platform with a wide range of courses in many different subject areas.

Benefits:

• You will have the opportunity for flexible working in line with the needs of the service.
• Generous holiday entitlement, which includes three days leave over Christmas and equates to 30 days per annum (pro rata).
• Extra day annual leave for Birthday.
• Wellbeing leave of three hours per month.

We welcome applications from people with disabilities and encourage those with lived experience of mental or emotional distress to apply.

Closing Date and time for applications: Monday 3rd February 2025
Interviews will be held on the 11th Feb 2 – 5pm or 12th Feb 2 – 5pm.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.

An enhanced DBS check and comprehensive references will be required.

No agencies please.

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

We are looking for an empathetic and organised woman* with excellent communication skills to join our small but thriving, team as a Centre Coordinator. You will be responsible for answering incoming calls, monitoring our email inbox for enquiries and referrals and welcome service users to the women's centre. Additionally, you oversee the office facilities and inventory and work closely with the Centre Manager to assist with ad hoc administrative duties. You will also work alongside the Development Manager and our Treasurer trustee to manage donor databases. We are a team of feminists and the ideal candidate would be passionate about ending gender-based violence and being part of a collaborative, close-knit team working to support women in our community. 

* Occupational Requirement (Equality Act 2010, Schedule 9 Part I) applies

Please note we are unable to provide visa sponsorship

To apply, please submit a CV and cover letter to be considered for this role.

Are you passionate about making a difference in the lives of older people? We're seeking a dynamic individual to join our Ageing Well Team at Impact Initiatives.

As the Ageing Well Single Point of Contact Team Leader, you will be a vital part of the Ageing Well service managing a team of information and advice workers and working in collaboration with our wider partnership to ensure Brighton and Hove.

Responsibilities include:

Ensuring the smooth running of the Ageing Well Single Point of Contact and the activities it delivers and contributes to, through:

• Maintaining good links to both Ageing Well partners and other stakeholders
• Accurate and timely Data management
• Working closely with the Communications and Marketing Assistant
• Supporting the planning and delivery of the Ageing Well Festival
• Publicising and supporting Health Promotions and Campaigns
• Creating a timetable for delivering outreach/pop ups sessions across the city

For more information and to apply, please visit our jobs page.

To contribute towards our overall organisational growth and transformation, we are looking to appoint an experienced and dedicated Safeguarding Lead to oversee and strengthen our safeguarding practices across all our services. 

The successful Safeguarding Lead will ensure that the charity meets its organisational, national and local requirements and responsibilities in safeguarding all users, staff, volunteers and partners of Rape Crisis South London programmes. 

Working closely with different areas of Rape Crisis South London, the Safeguarding Lead will champion best safeguarding practice standards and be able to implement shared learning and continuous improvement. Strong communication skills are essential as part of the role involves training others and ensuring that relevant documents are created to support the ongoing learnings of all staff and users. The successful applicant will also be able to demonstrate their support for Rape Crisis South London’s values and commitment to feminist principles.

The position is offered as permanent, full-time opportunity, with three days in the office. The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

To apply, please upload with an up-to-date CV and cover letter (of up to 1,500 words) identifying how you meet the essential and any desirable qualifications, skills and experience by clicking on the ‘Apply’ button. 

As part of Rape Crisis South London’s newly formed Senior Leadership Team, the Director of Programmes role will play a crucial part in driving the success and growth of all our multidisciplinary programmes. With a new CEO and an ambitious and inspiring new vision, the appointed Director of Programmes will ensure all programme delivery is developed and maintained through prioritisation of safeguarding everyone in line with internal and external ethical frameworks (such as BACP and NHS guidelines). 

With experience in a nonprofit, educational or public service environment, we are looking for a Director of Programmes who can bring a wealth of senior programmes management expertise to manage large contracts and multidisciplinary teams, empowering managers to positively expand their services for our clients. The successful applicant will also be able to demonstrate their support for Rape Crisis South London’s values and commitment to feminist principles.

The position is offered as permanent, full-time opportunity, with three days in the office. The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

To apply, please upload with an up-to-date CV and cover letter (of up to 1,500 words) identifying how you meet the essential and any desirable qualifications, skills and experience by clicking on the ‘Apply’ button. 

About Bank Workers Charity

We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.

About the Role

Our Client Advisers are the first point of contact for clients.  They provide advice and guidance, case management, grant processing and support the client journey through our services. 

About You

Our ideal candidate has experience supporting people who may be vulnerable, in distress or in crisis, with practical long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector.

You’ll be empathic and understand the complexities of client need. You’ll be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision-making skills, with a willingness to learn.

What We Offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

· 28 days holiday, plus statutory bank holidays

· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

· A wide range of employer funded wellbeing experiences through Heka

· Flexible benefit provision (including medicash plan, cycle to work, payroll giving and electric car scheme)

· Group Life Cover (three times annual salary)

· Weekly wellbeing half hour

· Employee Assistance Programme

To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification. 
 

Closing Date: 9.00am, Monday 20 January 2025.

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 

Are you interested in improving the lives of people who have been severely affected by their cancer treatment? The Pelvic Radiation Disease Association (PRDA) is seeking to recruit a skilled Services & Volunteer Coordinator to join its small team of staff and volunteers who are passionate about making a difference. 

This is an exciting time to join the charity as we continue to develop our services. We are growing quickly as a charity while continuing to offer a personalised range of direct support services to people living with PRD.   

The Role

The Services and Volunteer Coordinator will have two key roles – to develop and coordinate the delivery of our direct patient support services and to recruit to and manage our small team of volunteers in a variety of roles in order to enhance our work.

Who we are looking for

Our ideal candidate will be a skilled, empathetic communicator with excellent organisational skills who has experience in recruiting and supporting volunteers and managing services, preferably in a health charity.  

The ability to gain and maintain volunteers’ confidence is essential, as is a commitment to equality and inclusion. Experience working within a support group or helpline type service would be advantageous, as would experience developing and delivering support services and/or project management experience. 

Next steps

Please see the full Job Description and Person Specification for more details.

To apply please forward your CV and covering letter (of no more than 2 sides each) via the Charity Job website demonstrating how your experience matches the criteria set out in the Person Specification.

Crisis Intervention Worker (Talking Spaces) 

Location: Grounded, Jewellery Quarter, Birmingham 

Salary: £24,809 (Full time equivalent), £19,847 pro rata for 30 hours 

Hours: 30 hours per week (Friday, Saturday, Sunday & Monday 1pm -9.00pm) 

DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM? 

Birmingham Mind is recruiting for the following exciting and rewarding position Crisis Intervention Worker (Talking Spaces) 

About the role: 

This is a new and exciting Talking Space service with the main aim of supporting 18-25 year olds and the wider community. 

The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress. 

The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience. 

Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity. 

There will also be some group activities provided to support mental health & well-being. 

About you: 

We are looking for a candidate with the following skills and experience; 

• Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity. 

• Knowledge and understanding of the social determinants that can lead to poor mental health. 

• A good working knowledge and understanding of current safeguarding legislation. 

• Extensive knowledge of the local community within which you are working. 

• Excellent communication and team working skills and the ability to effectively utilise the technology available. 

• Good knowledge of both Microsoft Word and Outlook. 

• The ability to work Friday, Saturday, Sunday & Monday 

The Talking Space service operates from 1pm to 9pm four days a week throughout the year. 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People. 

We welcome applications from people who have experienced mental health difficulties. 

Closing date for applications: Sunday 26 January 2025 

Interviews to take place: Wednesday 5 February 2025 

The main aim of this role is to provide energy and income maximisation advice to Somali speaking householders in their first language face to face, by phone and at their home. This will include providing information to help householders to access appropriate support, give administrative support to the delivery of projects, provide in-depth support to householders and to maintain accurate and detailed records of all interactions with householders.

Pay and conditions

• The role is part time (22.5 hours per week). Fixed term contract (12 Months).
• The salary for the role will be £27,121 per year pro rata.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
• The role is subject to a 6-month probationary review.

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Engage with local Somali households who need help with their energy issues. Depending on demand the post holder may be required to work with householders outside of the Somali community.
• Interpret and translate information and materials to advise and support Somali speaking clients.
• Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs, grants for heating and insulation improvements and income maximisation. This is also to identify energy improvements that can be made to the home and refer to installers to install them.
• Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
• To communicate with householders clearly, confidently and persuasively using appropriate language and style for target audience. Listening carefully, responding empathically, building rapport and trust, checking for understanding, empowering and motivating.
• To deliver complex casework over a period of time with minimal support. Giving advice to people in their own homes and at events, community and neutral venues.
• To adhere to CSE’s data recording protocols, processes and procedures and to maintain appropriate client confidentiality at all times.
• To use resources (including your time) efficiently and effectively
• To keep up to date with information required for role, seek opportunities to develop relevant skills and capabilities and share knowledge readily with others to support their development and work delivery.
• To plan and prioritise your workload to achieve high standards, meet agreed deadlines, adjusting readily to suit changing circumstances.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent.
• Experience of giving advice.
• Experience of customer service.
• Experience of taking a lead on the delivery and coordination of project-based activity.
• Ability to communicate fluently both verbally and in writing in Somali.
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Ability to present complex information in an accessible and appropriate manner.
• Ability to actively listen to correctly identify the support needs of client.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to work independently and use own initiative.
• Highly organised at managing time and workload.
• Skilled in use of MS Office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 5pm on Wednesday 29 January 2025.

Interviews are expected to take place Wednesday 5 andThursday 6 February 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

PROJECT SUPPORT WORKER : Refugees and Asylum Seekers

OASIS HUB HENDERSON AVENUE

PART TIME, 10 HOURS PER WEEK

FIXED TERM CONTRACT (12 months)

SALARY: £6,518 for 0.25FTE (£26,072 for 1 FTE)

We have a unique opportunity for a project worker to join the Oasis Community Space as part of our work with refugees and asylum seekers.  This role will create real impact in Scunthorpe by identifying key stakeholders in the support of Asylum Seekers and Refugees and helping them to develop their offer and coordinate the support.

We’re looking for an individual who has a passion for justice and compassion for all to take on this exciting role. You’ll need to be an effective communicator and ready to tackle big issues with drive and initiative. Best of all, you’ll be supported by a thriving team of people who are dedicated to supporting families and young people in Scunthorpe.

The role will involve supporting projects relating to Refugee and Asylum support, primarily at the Oasis Community Space and other Hub venues. To develop a clear understanding of the support and services available for refugees and asylum seekers in the community. To coordinate support to refugees for future independence and self-sufficiency within their new community. The post requires a dynamic and creative approach to help develop and support the Oasis Community Space and the wider Refugee and Asylum provisions.

The successful post holder must have:

· Good standard of basic education, including English and Maths Level 2

· Experience facilitating groups and organizing engaging group activities

· Experience managing and working with volunteers

· Good project management skills, able to balance a range of priorities.

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance

· Working as part of a friendly, community-minded team of professionals

If you are interested in being part of this service, then please visit the Oasis UK Charity website to find out where to email your CV.

Email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. Please expand on your CV to tell us about the relevant experience you have in facilitating community groups and organising group activities.

2. What does a community without the need for foodbanks look like to you?

Completed applications should be returned by 9am Monday 24th January 2025

Interviews will take place at the Oasis Community Space, DN15 8LG on Wednesday 29th and Thursday 30th January 2025

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Support Services Manager

As the Foodbanks Support Services Manager you will be delivering the foodbanks advice services, managing the relationships with partner organisations referring to the Foodbank and managing and developing the the Foodbank’s school & family support activities.

Key Responsibilities

• You will be responsible for the orientation of new organisations who will be referring to the Foodbank and the delivery of high-quality training on the referral process to all partners as needed.
• Through regular engagement with those organisations, you will forge strong relationships to ensure they provide an advice-first approach, maximising the level of help local people get before being referred to the Foodbank.
• You will develop, monitor and co-manage a team of volunteer signposters who provide support to the Foodbank’s clients
• You will manage the Foodbank’s Family Engagement Lead, working in and with local schools
• Working closely with the Cirencester Foodbank’s Citizens Advice team and their Citizens Advice manager, you will ensure Foodbank clients are prioritised in obtaining further advice, monitoring the advisors’ caseloads and ensuring regular reporting
• Ensure that Foodbank clients are consulted and feedback gathered to make our services efficient, helpful, relevant, and respectful. Additionally, collect stories from clients to help illustrate the charities impact, issues that lead people into food poverty and enable further advocacy.
• Maintain the Foodbank’s client database with details of support provided
• Produce reports to agreed deadlines

Key Skills and Personal Attributes:

• With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective partner organisations to share the Foodbanks vision to end the need for Foodbanks.
• You will have strong IT skills which will enable you to take advantage of the Foodbanks database, project and team management systems
• You will have experience of setting, managing and reporting against Key Performance Indicators
• You will be tenacious and able to embrace, innovate and shape the role and the Foodbank’s support service.
• You will be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
• You will be organised, proactive, and a self-starter who is able to self-motivate.
• Previous experience in support and advice provision (i.e. Citizens Advice, Social Prescribing, Social Work, etc.) would be beneficial