Individual giving jobs

Hybrid / High Wycombe HP13 (minimum of one day per week on site)

£36,000 - £38,000 + £312 working-from-home allowance

We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.

The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity. 

The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.

As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.

You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.

What success looks like:

• Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
• Lower churn: reduced lapse rates for cash and regular givers.
• Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
• Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.

Key Responsibilities:

Supporter Experience & Journeys

• Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
• Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
• Donor first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
• Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.

Segmentation, Testing & Insight

• Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
• Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
• Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
• Work with colleagues to build insight dashboard and understanding of retention.

Mid‑Value & Legacy Development

• Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
• Develop and test legacy propositions and routes to market to grow enquiries and pledges.

Acquisition & Cross‑Sell

• Project manage individual giving product development and testing; identify new audiences and routes to market.
• Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.

Cross-Team Collaboration

• Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
• Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
• Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
• Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.

Organisation-wide Contribution

• Model Embrace’s values of trust, respect, integrity, and compassion.
• Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
• Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.

Qualifications, Experience & Knowledge:

• Educated to degree standard or equivalent (E.g. practical experience within fundraising).
• Member of Chartered Institute of Fundraising.
• Proven individual giving or CRM led retention experience in a charity, membership or subscription context. 
• Hands‑on journey design and automation.
• Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. 
• Excellent written communication—able to brief compelling, impacted content and clear supporter updates. 
• Practical project management; calm under pressure; collaborative and solutions focused. 
• Working knowledge of GDPR/PECR and best practice supporter care. 
• Experience stewarding mid-value supporters and legacy pipelines.
• Experience with payment recovery tools and card update flows.
• Familiarity with UK charity sector metrics and fundraising codes of practice.

Personal qualities:

• Donor-first mindset, inclusive and empathetic.
• Curious, evidence driven, and comfortable iterating.
• High integrity, discretion and good judgment. 
• Highly motivated and results driven.
• Ability to work under pressure and manage competing priorities.
• Passionate about the work of Embrace, with the ability to enthuse and engage others.
• A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.

Tools & systems:

• CRM Dashboards & analysis.
• Payments: Direct Debit management, card‑updater/failed‑payment recovery.
• Microsoft 365 (Teams, SharePoint, Planner), project boards. 

If this sounds like you, please apply on our vacancies page.

Closing date: 5.00pm on Monday, 15th June 2026.

Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities. 

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.

EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.

This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

POST OUTLINE

A rare opportunity to create and lead Individual Giving and Legacies at a pivotal point of growth within an ambitious fundraising team.  This role will define the strategy and create and deliver on establishing income streams that will be central to future success.  It requires an experienced fundraiser who thrives on building; someone who can turn ideas into action and work at pace. 

Combining strategic thinking with hands-on delivery to develop programmes that deliver real impact and long-term value.

MAIN DUTIES & RESPONSIBILITIES

The role will lead the creation and delivery of Individual Giving and Legacies programmes, establishing two core income streams that will drive sustainable growth.  It will define strategy, build insight-led, multi-channel programmes and design supporter journeys that deepen engagement over time, from first gift to long term support and legacy giving. 

Working across the organisation the postholder will embed a strong supporter focus, ensuring that fundraising is integrated into wider engagement activity.  You will take ownership of income performance, budgets and continuous improvement through data, testing and learning.

Key Responsibilities

• Develop and deliver the Individual Giving and Legacies strategy, covering acquisition, retention, regular giving and legacy development.
• Design and deliver integrated multi-channel campaigns to grow income and lifetime value.
• Build and optimize end-to-end supporter journeys, including pathways to legacy giving.
• Grow and develop legacy income including awareness, pipeline development and stewardship approaches.
• Use data, segmentation and insight to drive decision making, improve performance and increase retention.
• Set, manage and reforecast budgets ensuring delivery against income targets.
• Lead a test and learn approach, embedding continuous improvement across individual giving and legacy activity.
• Work collaboratively with marketing, services and wider teams to align messaging, case for support and supporter experience.
• Manage external agencies and suppliers to deliver high quality campaigns and strong return on investment.
• Ensure compliance with fundraising regulation, Gift Aid and data protection requirements.

PERSON SPECIFICATION

Essential Criteria:

• Significant experience in Individual Giving and/or Legacy fundraising with exposure to both areas.
• Proven track record of delivering income growth through campaigns or programme development.
• Experience developing and delivering multi-channel fundraising activity.
• Strong understanding of supporter journeys, retention and lifetime value including pathways to legacy giving.
• Experience using data, segmentation and insight to drive performance.
• Experience managing budgets, targets and forecasting.
• Strong project management skills with the ability to prioritise and deliver at pace.
• Excellent communication and stakeholder management skills.
• Knowledge of fundraising regulation, compliance and data protection.
• A proactive, delivery focused approach with the ability to turn ideas into action.

Desirable Criteria:

• Experience developing or scaling a legacy programme.
• Experience building or significantly reshaping Individual Giving programmes.
• Experience with Raiser’s Edge NXT or other CRM systems.
• Experience managing external partners.
• Experience working in a growing or changing organisation.
• Line Management experience.

Harris Hill is delighted to be working with St Luke's Hospice to recruit a talented and driven Senior Individual Giving Officer to join their Fundraising Team and help grow and strengthen individual giving programme.

About the Role

This is an exciting opportunity for an experienced fundraising or direct marketing professional to lead and deliver engaging multi-channel campaigns that inspire supporters and maximise long term income growth.

Working closely with the Individual Giving Manager, you will take ownership of campaigns across cash appeals, regular giving and lottery activity, managing projects from planning through to analysis and optimisation. You will use data, insight and creativity to improve supporter journeys, increase retention and deliver outstanding supporter experiences.

You’ll also work collaboratively across fundraising, communications and supporter care teams, while managing relationships with external agencies and suppliers to ensure campaigns are delivered to a high standard, on time and within budget.

Key Responsibilities

• Lead the planning and delivery of individual giving campaigns across direct mail, digital and other channels
• Manage supporter acquisition, retention and stewardship activity
• Develop and optimise supporter journeys using data and insight
• Monitor campaign performance, budgets and KPIs, providing clear reporting and recommendations
• Work with external agencies and suppliers to deliver high-quality campaigns
• Ensure all fundraising activity is compliant with GDPR and fundraising regulations
• Collaborate across teams to maximise supporter engagement and lifetime value
• Support innovation and continuous improvement within the fundraising programme

About You

We are looking for someone who is passionate about fundraising and motivated by making a real difference in the community.

You will bring:

• Experience delivering successful individual giving or direct marketing campaigns across multiple channels
• Excellent copywriting and communication skills
• Strong project management and organisational abilities
• Confidence working with data, budgets and campaign reporting
• Knowledge of supporter journeys, retention and lifetime value principles
• Understanding of GDPR and fundraising compliance
• A collaborative and proactive approach to teamwork

Experience managing agencies and developing supporter journeys would be an advantage.

Why Join St Luke’s Hospice?

This is a chance to be part of a compassionate and ambitious organisation where your work will directly support people and families at the most important time in their lives.

• Salary: up to £35,000 per annum
• Contract type: Full time, permanent
• Location: London, Harrow, hybrid working, 2 days in the office
• Deadline: 2nd June at 8am
• Interview: 11th June

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Greyhound Trust is looking for its first-ever Individual Giving Officer — a pivotal role in our growing Income Generation & Engagement team. This is a chance to shape, grow, and lead our individual giving programme from the ground up, helping us care for and home more greyhounds across the UK.

About the Greyhound Trust

For over 50 years, Greyhound Trust has supported greyhounds transitioning from racing into loving homes where they can thrive. Each year, with an annual income of around £4.5m, we home thousands of dogs, relying on a passionate network of staff, branches, and volunteers.

The world is changing, and so is the way people engage with causes they care about. We are now looking to grow and diversify our individual giving, building long-term relationships with supporters who share our commitment to the welfare of greyhounds. This is your chance to play a key role in shaping our strategy, delivering creative campaigns, and helping secure the financial foundation for the Trust’s future.

The Role

Reporting to the Head of Income Generation and Engagement, you will be responsible for:

• Creating, delivering, and evaluating our Individual Giving
• Building a diverse and sustainable portfolio of individual giving income streams, including regular giving, appeals, raffle, lottery, digital fundraising, mid-level giving, and legacy gifts.
• Planning and delivering multi-channel campaigns that integrate with marketing, communications, and retail initiatives.
• Using data and insight to drive performance, monitor results, and develop strong cases for support.
• Supporting branches and volunteers in delivering individual giving initiatives.
• Developing supporter journeys that encourage loyalty, growth, and long-term engagement.
• Ensuring all activities comply with fundraising legislation, best practice, and data protection law.

This is a hands-on role, that will allow you to take ownership of your programme while collaborating across the Trust to deliver impactful campaigns and initiatives.

Is this role right for you?

This role will suit you if you are an ambitious, hands-on fundraiser who thrives in a small, collaborative team where everyone is invested in the success of the whole organisation. You enjoy taking ownership, sharing ideas, and seeing things through to delivery, and you value open communication, mutual support, and a culture where colleagues are trusted to innovate and experiment.

You are likely to thrive if you enjoy balancing independent responsibility with teamwork, and if you are motivated by making a tangible difference rather than simply delivering outputs. You are curious, thoughtful, and practical, and you are happy to contribute beyond your immediate remit to help the organisation succeed.

Why join us?

• Be part of a compact, passionate, and close-knit team.
• Lead the development of the first dedicated individual giving programme in the Trust’s history.
• Work in a medium-sized, agile charity with a strong sense of purpose and financial stability.
• Play a key role in growing support and enabling more greyhounds to be cared for and rehomed across the UK.

Join Our Dedicated Fundraising Team!

Are you a talented Individual Giving Manager or Fundraiser ready to make a meaningful difference through your work? Joining our fundraising team, you will manage a team, and grow and steward our community of supporters, ensuring their generosity continues to provide compassionate, specialist care for patients and families at the heart of our hospice.

About the Role

As Individual Giving Manager, you will be responsible for acquiring, developing and increasing income from new and existing supporters through regular giving, appeals, campaigns, direct marketing initiatives and our established lottery. You will combine a target-driven approach with empathy and excellent stewardship, building strong, long-term relationships that support the hospice’s vital work.

You will line manage the Legacy and Philanthropy Fundraiser and the Supporter Care team, overseeing major donor relationships, Gifts in Wills promotion and administration, donation processing and the effective use of our CRM system. Working closely with the Director of Fundraising, you will also support the management and development of Weston Hospicecare’s mature lottery.

Key Responsibilities

• Lead and manage all individual giving activity, reviewing, developing and delivering the Individual Giving Programme while analysing performance and maximising all income streams.
• Develop an annual programme of donor communications, collaborating with the Communications team to tailor approaches for different supporter audiences.
• Use insight and sector research to inform and strengthen fundraising approaches, ensuring the Individual Giving Programme is relevant, accessible and appealing to existing and new donors.
• Manage and develop our fundraising CRM system (Beacon), working with the Supporter Care team to ensure it supports income growth, stewardship and efficient administration.
• Represent Weston Hospicecare with donors and supporters, promoting the work of the hospice through positive and engaging conversations.

What We’re Looking For

• Experience working within a fundraising team and delivering against financial targets.
• Direct experience of individual giving, major donors, Gifts in Wills and/or lottery fundraising.
• Experience using CRM systems and analysing data.
• Experience of people management.
• Excellent written and verbal communication skills.
• Understanding of GDPR and data protection principles.
• A full driving licence or ability to travel independently across our catchment area (desirable).

Why Join Us?

• The opportunity to shape and grow a vital income stream that directly supports patients and families at some of the most important moments in their lives.
• Training and development opportunities to grow your skills.
• A friendly, supportive team with a shared passion for fundraising.
• Flexible working, including time off in lieu for evening and weekend work.

We warmly welcome applications from all sections of the community.

Join us and help make a difference!

We are working with an inspiring social welfare charity to recruit an IG Manager, they are looking for someone with strong, multi-channel, individual giving experience, you will bring structure around what is currently underway but also expand the current channels and proactively capitalise on the potential in this space.

This is a hybrid role with one day a week in the London office.

The Charity
A passionate social welfare charity, dedicated to bringing practical and emotional support, while providing friendship to those who find themselves lonely and isolated in a foreign part of the world.

You will be joining an incredible organisation, with a friendly and inclusive working culture, offering fantastic benefits.

The Role
Develop and execute an ambitious and sustainable Individual Giving strategy
Develop the existing digital donor acquisition strategy, develop and implement a legacy marketing strategy
Lead the end-to-end delivery of diverse targeted individual fundraising campaigns across a range of mediums, including digital, direct marketing, events and face-to-face channels
Build programmes of targeted communications to both existing donors and potential new donors

The Candidate
Track record of experience in individual giving, direct marketing, or a related fundraising role within a nonprofit or charity setting
Experience of devising and implemenintg a successful Individual Giving strategy
Track record of success in managing multi-channel fundraising campaigns and meeting ambitious income targets
Excellent communication skills, both written and verbal, with the ability to craft and deliver inspiring and compelling fundraising copy
Persuasive and impactful communication style, with the ability to inspire, support and cultivate relationships

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Harris Hill are delighted to be partnering with a great charity to recruit the Individual Giving Manager in order to lead the strategy to grow the charity individual supporter base. You’ll craft compelling campaigns, build meaningful donor relationships, and unlock new opportunities for income growth.

Key responsibilities:

• Develop and deliver an ambitious Individual Giving strategy
• Lead multi channel fundraising campaigns (digital, direct mail, events)
• Grow donor acquisition, retention, and engagement
• Use data and insights to optimise performance and increase impact
• Manage legacy and in-memory giving programmes
• Create inspiring, emotionally compelling communications
• Collaborate with internal teams and external partners
•  

What You’ll Bring

• Proven experience in individual giving or direct marketing
• Strong track record delivering successful fundraising campaigns
• Excellent communication and storytelling skills
• Data-driven mindset with experience using CRM and analytics tools
• Creativity, initiative, and a passion for innovation
• Empathy for our mission and the people we serve

Full job description available upon request.

Salary: £42,000- £47,000 per annum (depending on experience)

Contract Type: permanent, full time , hybrid working 1 day in the office

Location: London,  

Application: Cv and Supporting statement to

Deadline: 8th June at 9am

Interviews: w/c 15th June (more likely 16th June F2F)

2nd round interviews: Monday 22nd June

If you’re interested and would like to review a full job description, please contact Dagmara at Harris Hill at [email protected] or call 02078207315.

Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We're looking for a dynamic, highly organised Individual Giving & Engagement Officer to support the delivery of our broad recruitment and stewardship programme for 1 year fixed-term contract. This is a brilliant opportunity for someone who is collaborative, detail-orientated and purpose-driven, who wants to help us work towards making pregnancy safer and help more families bring their babies' home.

In this role, you’ll play a key part in delivering impactful, multi-channel fundraising campaigns that inspire supporters and drive income. Working closely with the Individual Giving & Engagement team, you’ll help deliver donor acquisition, retention, and stewardship activity, ensuring our supporters feel valued and engaged at every stage of their journey.

You’ll work across a wide-ranging programme including appeals, in-memory giving, supporter communications, legacy activity and digital engagement. From coordinating campaigns and updating supporter journeys, to analysing performance and supporting financial processes, this is a varied and fast-paced role where no two days are the same.

We’re looking for someone who can balance creativity with strong organisation, enjoys working collaboratively with internal and external stakeholders, and is motivated by making a real difference. If you have a background in fundraising or marketing, excellent attention to detail, and a passion for purpose-driven work, we’d love to hear from you.

Application deadline: 1 June

Interview dates:

• First interviews: week commencing Monday 8 June (online)
• Second interviews: week commencing Monday 15 June

For a full overview of the role, please see the Recruitment Pack for a detailed job description and responsibilities.

Senior Individual Giving Officer

Hybrid (with 2 days per week in our Alton office)

Individual Giving Manager

Permanent, 35 hours per week

£30-35k per annum, dependant on experience

(plus pension & generous annual leave)

About Kidney Care UK

3.5 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.

For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

We’ve grown significantly over recent years. But this is just the start – we want to grow our income significantly in the next five years as part of our ambitious new strategy to ensure that the charity is fully sustainable so that we can support the 1000s of patients who need us every year. We’ve been making quite a splash recently – our ‘Bloody Amazing Kidneys’ campaign has seen more than 200,000 people successfully complete our online kidney checker so they can understand their risk of kidney disease.

Will you join us and help ensure that no one faces kidney disease alone?

The role

The Individual Giving team is responsible for driving growth and income sustainability across Individual Giving (one-off donations, Regular Giving, Lottery) In Memory Giving, Legacy Giving and Major Giving. This is an exciting role and it will suit somebody who enjoys working across our different fundraising products, with particular focus on one-off donations, Regular Giving and In Memory Giving. The role will focus on the acquisition and stewardship of donors, maintaining a fantastic donor journey for longer term engagement. The role holder will need to own and manage their workstreams, drawing on the expertise of other in-house teams from Marketing to Finance. The need for accuracy in data and administrative work requires the role holder to have a keen eye for detail and a respect for processes and regulations.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme

• Who: Sight Research UK
• Title: Individual Giving Officer
• Where: Hybrid/Bristol (once a week from Bradley Stoke, Bristol HO
• Hours: Full or part time considered
• Salary: £30,000

About the role

We‘re looking for a multi-skilled and passionate Individual Giving Officer. You’ll play a key role in the effective delivery of Sight Research UK’s Fundraising Strategy, with particular focus on individual giving and external-facing activities to help us achieve our charity’s mission.

We're looking for someone who can work independently within our growing Bristol-based charity and who is also willing to get stuck in and be a team player. The ideal candidate will demonstrate excellent attention to detail, be self-motivated, and have excellent interpersonal skills to develop and maintain key supporter relationships.

This Officer-level role is the perfect opportunity for someone ready to take on a challenge and reignite and grow an income line with real potential. You’ll have the opportunity to develop your skills in relationship-building, project management, campaign planning and delivery, data analysis, and much more.

You’ll also work closely with the Fundraising Manager, Marketing and Communications, and other internal charity teams to help us deliver our Fundraising Strategy. This includes a breadth of areas, not limited to individual giving campaigns, such as payroll giving, lottery, and community fundraising. Your passion and expertise will enable our charity to fulfil its vision of 'A clearer future for those living with sight loss'.

Responsibilities to include:

• Under the direction of the Fundraising Manager and in partnership with the Marketing and Communications team, deliver individual and regular giving campaigns across online and offline channels,
• Support regular giving products, including monthly direct debits, payroll giving, and the lottery.
• Assist with the delivery of cash appeals, including seasonal campaigns such as Christmas appeals.
• Help plan and implement campaigns in line with the annual fundraising plan and budget.
• Support the development and management of cases for support.
• Coordinate day-to-day campaign activity, including schedules, data checks, print specifications, quotes, and briefs.
• Support the management of individual giving income targets and campaign budgets.
• Deliver written and verbal supporter stewardship communications to thank, engage, and retain supporters.
• Ensure that supporter journeys are followed and adapted based on feedback and performance.
• Use and maintain the Donorfy CRM system to ensure supporter data is accurate and up to date.
• Ensure all individual giving activities are correctly recorded on supporter records.

Person specification to include:

• Previous experience or transferable skills in a fundraising/sales/direct marketing environment.
• Demonstrable ability to provide excellent personalised stewardship/customer care to Supporters/ clients /  customers, cultivating long-term relationships and making them feel valued.
• Experience using a CRM or fundraising database and maintaining accurate records.
• Understanding of supporter stewardship and the importance of positive donor journeys.
• Understanding of online fundraising and digital channels such as email and social media.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences and be your own proofreader.
• Ability to build strong relationships with internal and external stakeholders.

Benefits:

• Flexible working policy
• Hybrid working
• Quarterly team socials
• Generous annual leave (30 days for full time role, pro rata for part time plus bank holidays and closure days)
• NEST Company Pension Scheme, if applicable

For a full copy of the job pack or to arrange an informal chat about the role please apply via this site.

Deadline for applicaitons: 18th May. 

Harris Hill is seeking an Individual Giving Manager ASAP for 3-6 months, to replace a leaver and interim recruitment period. 

This is a hybrid role, working 1-2dpw in the office, will pay £38-45kpa, and will consider 4 or 5dpw total. The role is also open to possible permanent application when they recruit.

The responsibilities for the interim will include:

Keep the wheels on the current programme

Form part of the panel of Senior IG Officer recruitment

Review and make recommendations for current programme

Complete with support of Head a feasibility study of utilising agencies - we currently do most things inhouse 

Project manage the transition of our lottery product to a new supplier (it currently sits inhouse and within our current CRM, but is not going to be housed within our new CRM)

Develop and start to implement a Regular Giving programme - it is one of the highest performing income streams in the programme, but no stewardship or upgrade activity is happening. 

Good to know

We are in the middle of CRM transition from DonorFlex to Beacon - don't need to have experience of either, just have good experience of using CRMs to best practise

The current programme is not very sophisticated - no AB testing, very little outsourcing, status of data has limited progress but current workarounds drain resource. So - amazing opportunity for an interim to come in and revolutionise the programme pretty easily

If you are interested, please apply for more information.