Service Manager - Learning Disabilities

37.5 Hours per week

Location: Bristol and South Gloucestershire

Closing date: 27th November 2026

Interview Date: TBC

An exciting opportunity for a full-time role as Service Manager is available to oversee a number of Supported Living Services with Milestones Trust.

We’re looking for a driven and proactive person to lead, manage and inspire a team of Service Coordinators and Personal Assistants who will provide support to people across Bristol and South Gloucestershire, living in a mix of independent and shared settings.

Every person we support, and their service, is unique and we aim to work collaboratively with people to develop strategies to manage as much of their lives as possible by: 

• Supporting with life skills to become as independent as possible
• To make the most of opportunities to have meaningful roles and relationships
• To live their best lives 

Previous experience of service management is desirable and the expectation you will be successful in a CQC registration in due course.  

You’ll be responsible for all aspects of your services, involved in assessment of prospective tenants, working with key stakeholders including local authorities, social work teams and primary and secondary healthcare teams in addition to building and fostering excellent relationships internally across Milestones Trust whilst achieving key objectives and financial stability for each service.

You will also lead your team to ensure all support plans, risk assessments and records are regularly reviewed and relevant, as well as leading team and 1:1 meetings with your staff.

The successful Service Manager will:

• Be able to role model a person-centred approach to support, putting the people living in your services at the centre of what you do, focusing on successfully achieving agreed outcomes.
• Be able to inspire and lead a team, demonstrating excellent people-management skills together with enthusiasm and dedication.
• Be able to manage budgets and strategic priorities effectively, ensuring all key objectives are met.
• Be able to work innovatively to find bespoke solutions where necessary whilst ensuring standards met are those expected within a CQC regulated environment.
• Be passionate about citizen rights, inclusion and community, with an understanding of the Mental Capacity Act, Safeguarding Adults, and other relevant legislation.
• Be an excellent communicator, confident liaising with families, professionals and other agencies involved in peoples' lives.

Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:

• 34 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings 

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.