Operations Jobs

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

The For Baby’s Sake Trust seeks to appoint a Deputy Director of Operations. The Deputy Director will work with the Director of Operations to lead programme development and delivery across the Trust. If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, have a professional qualification in social work, and enjoy leading multidisciplinary teams, you might be the perfect fit for us!

As the Deputy Director, you'll manage Regional Team Managers, ensure the consistent and robust delivery of the For Baby’s Sake programme and other services across all sites, and collaborate with delivery partners. You'll also be key in promoting our work, identifying new partners and delivery sites, and leading the Parent Advisory Group and its related activities.

This is a full-time role, reporting to the Director of Operations. It's a permanent position with a salary of £60,000 and offers the flexibility of working from home, with occasional travel as needed.

Closing date: 11.59pm on Sunday, 16th June 2024.

After we receive your application, we'll send you the link to the equal opportunities monitoring form – this is confidential and voluntary and won't affect the selection process.

Shortlisted candidates will be notified by close of business on Friday 21st June and interviews will be held on 24th and 25th June in a central London location.

For more information about The For Baby’s Sake Trust, visit our website. 

Where conflict and division increase, Cord works for peace. Where Human Rights are denied, Cord strives for freedom. Where people suffer trauma, Cord facilitates healing.

We are looking for a highly motivated and experienced Administrator to support our Fundraising activities, ensure the smooth running of our UK office and assist our Leadership Team. This is a vital role in our work to build peace by tackling the root causes of conflict in some of the world’s most challenging contexts.

The Fundraising and Operations Administrator plays a critical role in a small team.

Job Purpose:

1. Fundraising administration and donation processing

2. Running the admin office

3. Providing admin support around Cord's global operations

Areas of responsibility:

1. Fundraising administration and donation processing

Cord has a loyal and committed UK supporter base of individual donors. The primary focus of this role is to support fundraising which involves

- the processing of donations and donation record keeping using a range of digital payment systems, entering records in to the supporter database, maintaining gift aid records and coordinating with finance colleagues regarding fundraising income.

- providing high quality supporter care to Cord's donors by assisting with the mailing of newsletters, writing thank you letters and notes to donors, and fielding enquiries promptly and politely.

- a range of other fundraising tasks including administering alternative gifts, helping with reports, liaising with payment platforms to ensure smooth processes, and supporting the preparation of resources for fundraising activities.

2. Running the admin office

Cord operates a predominantly remote working structure in the UK. However, there is a small admin office in Coventry which acts as a hub for the team with desks, resources and record storage. This role is responsible for overseeing this office and ensuring that remote office services run effectively. This involves organising the phone system and providing a reception service, managing mail procedures and monitoring office email accounts. It includes keeping the office in good order by managing supplies and storage, liaising with office suppliers, contractors and building agents. It also involves maintaining key holder registers, coordinating office access for the team, fulfilling health and safety requirements such as regular assessments and updating records, inducting and maintaining health and safety awareness amongst staff, when home working and working elsewhere, and providing logistical support for UK team meet-ups including sourcing venues and refreshment suppliers.

3.  Providing admin support around Cord's global operations

Cord has programmes in eight countries throughout Africa and Southeast Asia with offices and staff in four of them. The Fundraising and Operations Administrator plays a critical role in supporting operations to support the smooth running of the organisation's internal services. This involves:

 - IT systems: supporting the digital onboarding and offboarding of staff, purchasing and disposal of computer devices, maintaining records of current system users and liaising with Cord's external IT service provider on the issuing and billing of IT licences.

- Digital record systems: to support the organisation of Cord’s knowledge management system SharePoint, keeping key organisation administration information current, maintaining digital records in accordance with GDPR.

- Human resources: supporting recruitment processes, DBS applications, reference checks, monitoring employment contract terms, liaising with Cord's external HR advisor on employment contracts and policy amendments, supporting staff inductions, HR system record keeping and reporting.

- Finance: to carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory that country reviews payments against approval documents.

- support to the Leadership Team with other operational tasks as required.

About you

To succeed in this role you will be a team player who is self-motivated with an ambition to help the organisation to improve systems, processes and information sharing. The ideal candidate will be proactive and able to anticipate the needs of colleagues working remotely in the UK and abroad. They will be highly organised, with the ability to maintain records diligently, and deliver routine tasks to schedule whilst also being able to improve system and process processes that continually increase efficiency. They will need to be comfortable using and adapting to a wide range of digital tools. They will have a close eye for detail, be numerate and able to interact with a diverse range of people.

We understand that people may not have all the desired prior knowledge and experience but here are some that would be beneficial, although they could be learned whilst in post:

- understanding of office health and safety good practice

- GDPR regulations in relation to personal data

- experience of using a relationship database system (Netsuite or similar)

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.

This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.

We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Terms & Conditions

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.

Salary: £35,000 – 40,000, dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications. 

We are a Disabled Confident employee.

High Trees are a charity working across 5 thematic service delivery areas and teams (Education and Training, Employment and Careers, Children, Young People and Families, Community Action and Research and Sector Support). All our work is held together by our Operations team, who provide the support and structure that allows all of our service delivery to take place and ensures High Trees as an organisation functions.

We are seeking a skilled Operations Administrator, providing general support across the organisation as a whole, but predominantly working with our Operations team and Co-CEOs to ensure that High Trees remains an effective organisation, able to make the most impact for our beneficiaries. This is a varied and rewarding role which will allow you to build your skills and understanding of how charities operate day-to-day as well as contribute to our governance and strategic ambitions. Your remit will include general office administration; including the admin needed to efficiently manage our offices and community buildings, ensuring our organisational policies and processes are routinely reviewed, updated and implemented; assisting with events; and supporting our governance processes.

You will also carry out the administrative HR functions for High Trees, inducting new staff, maintaining our records on our HR software, facilitating all staff to carry out our mandatory training and helping with the administration of our recruitment processes. You will work with the teams to ensure compliance with our HR policies, procedures and HR paperwork.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

About WeSwim:

WeSwim is a pioneering charity dedicated to promoting inclusivity in swimming and enabling people with disabilities to be active. We believe that everyone, regardless of ability, should have access to the mental and physical benefits of the water. Through our community-driven approach, we provide opportunities for individuals with disabilities to engage in swimming activities, fostering confidence, well-being, and social connection.

Role Overview:

As the Operations Manager at WeSwim, you will play a pivotal role in ensuring the efficient and effective delivery of our programs and services. Reporting to the Director, you will be responsible for overseeing the day-to-day operations of our regional WeSwim program, managing a team of dedicated staff and volunteers, and driving continuous improvement initiatives to enhance our impact and sustainability.

Key Responsibilities:

• Program Management: Oversee the planning, coordination, and execution of WeSwim's swimming sessions and events, ensuring adherence to quality standards and safety protocols.

• Team Leadership: Provide leadership and guidance to a diverse team of staff and volunteers, fostering a culture of collaboration, accountability, and excellence.

• Strategic Planning: Work closely with the Director to develop and implement strategic plans and initiatives to achieve WeSwim's goals and objectives.

• Partnership Development: Build and maintain strong relationships with key stakeholders, including pool facilities, community partners, and funders, to support the expansion and sustainability of WeSwim's programs.

• Financial Management: Contribute to budget planning and management, ensuring efficient use of resources and compliance with financial policies and procedures.

• Monitoring and Evaluation: Establish performance metrics and monitoring systems to track the impact and effectiveness of WeSwim's programs, and provide regular reports and updates to the board of trustees and other stakeholders.

Skills and Experience:

• Proven experience in operations management, preferably within the nonprofit sector.

• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team of staff and volunteers.

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.

• Strategic thinking and problem-solving abilities, with a track record of driving innovation and continuous improvement.

• Sound financial management skills, with the ability to develop and manage budgets effectively.

• Passion for social inclusion and a commitment to promoting diversity and accessibility in swimming.

Location: Remote, with some travel in London, including oaccasional evenings

Inclusivity: We actively encourage people with disabilities to apply

Join Our Team:

If you are a dynamic and passionate individual looking to make a positive impact in the community, we want to hear from you! Join us in our mission to promote inclusivity and empower individuals with disabilities through the transformative power of swimming.

We look forward to welcoming you to the WeSwim team!

Join our great team at Carer Support West Cumbria delivering support to unpaid carers of all ages, helping them carry out their caring role and maintain their own wellbeing by providing a flexible and varied programme of services that meet individual needs along their caring journey.

We are recruiting an Operations Manager who will manage the volunteer, benefits support and data and communications projects as well as identifying and developing new service initiatives and projects. The post holder will also develop and implement a performance framework ensuring collection and interpretation of data from all sources, benchmarking, monitoring and evaluation to identify areas of improvement throughout the organisation.

This role will give you the chance to contribute to a successful established charity and be at the forefront of creating positive change in your community.

If you are passionate about making a real difference to someone’s life, this could be an exciting opportunity for you.

Our generous employment benefits include:

• Being part of an energised, passionate team
• Flexible and hybrid working opportunities
• Pension Scheme with 7.5% employer contribution
• Generous annual leave allowance
• Supportive working environment with a focus on mental health and wellbeing
• Training plan with opportunities for continuing professional and personal development
• Based in the town of Cockermouth on the edge of the Lake District National Park

Visit our website to download the Application Pack containing the Job Description/Person Specification and an Application Form.

Operations Director

Closing Date: 6th June 2024 at 12 noon

Salary: £53,615 to 59,829

Location: This post is based at Children North East, 89 Denhill Park, Newcastle upon Tyne. NE15 6QE

Contract Type: A normal working week is 37 hours. This role is a permanent role

Children North East is a growing charity, working to ensure that all babies, children and young people have the opportunity to grow up happy and healthy. The charity as a whole has been through a transformative restructure and due to this transformation the charity has grown substantially since 2019. Our Operational area will be led by two Directors an Operations Director and an Operations Development Director.

The current Operations Director has now been appointed internally as the Operations Development Director, this role will focus on system change including research, data, growth and further our development on specific pieces of work. This will include growing the demographics of children we work with to help us to meet their needs, changing reactionary work into intervention work and will lead on the following:
• CNE voice work – supporting babies children and young people to have a voice in the work that we do at CNE.
• Developing, implementing and leading on our training offer – in house online packages.
• Leading on new operational developments – research, scoping, pilots and evaluation.
• Driving forward our current work – regionally and nationally – stakeholder engagement, scoping new geographical areas for
development actively selling our work.
• Influencing and campaigning – working alongside policy/campaigning led by CNE, influencing external networks and systems.

The Operations Director will ensure that our current and future strategies will enable us to meet our ambitions. You will work closely with the Senior Leadership Team to drive the charity forward in meeting the end of its current 5 year strategy and be part of the development of the next 5 year strategy. You will create good working relationships with your senior leaders and Operational Leads and you will have a whole charity approach to the work required.

This role will Lead our Operational Leads to deliver the excellent services that sit within their portfolios including the following teams:

• Therapeutic including Counselling
• Communities
• Poverty Proofing

The Operations Director role will ensure the income, safety and quality of our services are delivered to the highest standards. With key leadership qualities, this role will ensure the sustainability of our services and work collaboratively with SLT to reach its ambitions of our current and future strategies. There will be specific collaboration with the Operations Development Director to ensure that once our seed and pilot work is established it is moved forward into Operations within the charity to benefit all of the people we work with. This role is also expected to inform the Operations Development Director of key themes/gaps in services that have been recognised through current service delivery work.

Are you a strong financial leader with a passion for the natural environment and the ability to galvanise teams to deliver ambitious goals?

Avon Wildlife Trust is looking for an exceptional individual to become our new Director of Finance and Operations. You will be a finance leader with broad commercial acumen. strong people management skills and the appetite to drive and hold accountability for the Trust’s membership and income growth ambitions.

The Trust has exciting plans to create and restore habitats, enable people to take action for wildlife, and secure more land for nature for wildlife across the West of England. 

As Director of Finance and operations, you will be at the heart of our organisation’s success.

You will: 

• Lead AWT Group’s financial planning, operations and accounting 

• Ensure effective management of the Trust’s people and resources 

• Drive development of the Trust’s fundraising and commercial activities

• Work with the CEO and Leadership Team to develop, implement and periodically review the Trust’s strategic and financial plans

• Work closely with all Departments to ensure effective financial and operational processes, support financial planning and inform future decisions. 

If this is you, we look forward to hearing from you. 

Operations Director

We are looking for an Operations Director that can help lead Lifecentral Church to grow to the next level. James Clear in ‘Atomic Habits’ states “You do not rise to the level of your goals, you fall to the level of your systems” and we are recruiting for an operations director who can build teams, systems and structures that will result in us achieving the goal of helping more people find and follow Jesus. 

Lifecentral Church is growing at a rapid rate, we are engaging with, reaching, baptising, serving, supporting and discipling more and more people. We have momentum. In order to sustain that momentum and grow from 1000 people to 2000 people we need structures and systems that can sustain the growth and prepare us for the future. 

In Acts 6, we read about a crucial moment for the early church when they had momentum. The apostles needed some help in delivering the mission they are all called to. They needed godly leadership to work alongside them and use their unique gifting to help achieve the vision. They needed an effective structure to deliver the mission and ensure that everyone is released to carry out their unique roles and as a result of that ‘the word of God spread. The number of disciples in Jerusalem increased rapidly.’ This is the heartbeat behind the Operations Director role at Lifecentral Church. You are the person who oversees the operational life of Lifecentral, its organisational structures and support systems, helping to turn vision and strategy into reality

If this sounds like you, please download the application pack and send your cv and covering letter in to our HR Partners, Cornerstone Resources, by clicking apply now. This role closes on 19th June 2024.

About Lifecentral Church

Lifecentral Church is an ELIM Church based in Halesowen, West Midlands. We are growing rapidly with 1000 people gathering across our sites each Sunday. Our main locations are in Halesowen and Hagley with microsites in Cleobury Mortimer and Bromsgrove as well as our Online Campus.

Location:  Lifecentral Church, Little Cornbow, Halesowen, West Midlands, B63 3AJ
Contract:  Permanent,  Full time
Salary: £30,000

Closing date 17-06-2024

REF-214 269

The Youth Endowment Fund (YEF)

Operations Consultant – Commissioning and Procurement

Reports to: COO/Head of Grant Operations

Open to: Individual consultants or consulting firms with significant experience supporting organisations receiving and distributing public funding to strengthen processes and use of best practice.

Period: Start immediately, with aim to complete audit work by no later than August 2024.

Budget: YEF anticipates a budget of approximately £10,000 and typical day rates for consultants working for the charity range between £500-£650, depending on experience.

About the Youth Endowment Fund

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people from becoming involved in violence. We do this by funding great initiatives, finding out what works and building a movement to put this knowledge into practice.

To make this possible, YEF funds a wide range of organisations aiming to prevent young people from becoming involved in violence. This ranges from delivery organisations providing front line services to young people who need it most, evaluators working with those organisations to understand what’s working, research organisations focused on helping us deeply understand the context and problem, organisations supporting us to put this knowledge into practice, and a variety of organisations supporting our team to execute in the most effective way possible. We have several departments commissioning this work to external organisations and a variety of different processes and mechanisms to do so.

As the volume of work we commission increases across our various departments, we’re looking for an experienced individual or team to support ensuring consistency, compliance with our policies and procedures, and training across a number of different teams on best practice.

Key activities  

· Conduct a thorough desk review on YEF policies and guidance, regarding our commissioning and grant management practices across our programmes, evaluation, research and change departments. Interview a subset of individuals to get a sense of their understanding and comfort with the policies. Produce a written report on how this is going, highlighting any areas where we could improve in consistency or best practice.

· Advise the delivery operations team on how they can best support teams to commission effectively, including helping to clarify roles and responsibilities and ongoing training or support needs for teams.

· If needed, suggest revisions to YEF policies, guidance or agreement templates to support greater efficiency, compliance or best practice.

· Conduct a series of trainings across our different departments to ensure staff responsible for commissioning understand YEF’s policies and best practices for distributing and managing the use of public funding.

· Create a set of public facing materials to help external organisations understand YEF policies and processes for applying for funding, as needed.

Deliverables

· Provide a written report on how YEF is doing adhering to its own policies, ensuring consistency in practice across different teams and adhering to best practice.

· Conduct 3-4 training workshops to different YEF teams, taking into account their own commissioning and grant management requirements.

· Conduct regular, informal advising sessions for a subset of individuals responsible for overseeing commissioning across the organisation.

· Produce a set of public facing guidance on YEF commissioning practice relevant for organisations navigating applications for funding.

· As needed, produce revisions to policy, internal guidance, or agreement templates.

Key requirements

· Must have significant experience of commissioning and procurement within an organisation of comparable size, preferably with organisations receiving and distributing public funding.  

· Experience and proven track record working to improve policies, processes and practices within an organisation.

· Experience of charitable grant-making or research work in the UK, either as a grantee, a grant-maker, or a grant evaluator or researcher.

· A strong understanding of UK government guidelines and legal terms and conditions related to grants and contracts for services. This does not mean you need a law degree, but you must be very comfortable understanding and working with a variety of different agreement mechanisms.

· The ability to understand, collate and synthesise complex sets of information and use them to make informed recommendations.

· Ability to work independently, seeking input from relevant team stakeholders throughout.

Desired experience

· Prior experience working with a What Works Centre or other evidence-focused organisation.

To apply

Final applications will be due by Friday, June 7th 2024.

Your proposal should contain:

· CV and day rate of consultant(s) for the work

· A maximum 3-page cover letter containing:

o A description of how you would approach and deliver the work, including time scales

o Relevant experience of similar work

o Day rate(s) and total anticipated cost for the work

o Two references

Referees will only be approached with your express permission.

First round interviews will take place in the week commencing 17th of June with an appointment anticipated that same week.

It is important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status, or social economic background.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to be successful in this role, you could be our new IT Operations Manager.

About the role

The Information Technology Team provides dedicated support for the organisation's IT infrastructure, helping us achieve our goal of advancing human rights through the effective use of technology. The IT Operations Manager will lead the team to ensure that we have a resilient IT infrastructure that can respond swiftly and effectively to the needs of the organisation and the environment we operate within.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have a proven track record of successfully leading IT service delivery within complex hybrid working environments
• You have excellent leadership skills, and can build and motivate high-performing teams operating within a customer service environment
• You can effectively manage competing priorities and adapt and respond as business needs require
• You collaborate and positively contribute to an inclusive culture
• You have a good knowledge of cybersecurity strategies, data protection regulations, and budget management

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

This is an exciting opportunity to join our highly motivated and passionate team as an Operations Assistant.

This role is at the heart of the charity and perfect for someone who wants to develop their administrative skills in the not-for-profit sector.

The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. You will oversee the day-to-day running of the office and offer administrative support across the teams. 

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan 

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities: 

Office Maintenance

• Oversee the general maintenance of the office.
• Manage office supplies by tracking office inventory and replenishing supplies including kitchen and stationery.
• Ensure the office and meeting rooms are well-maintained.
• Manage Sarcoma UK storage, ensuring it is fit for purpose.
• Liaise with office contractors and service providers to ensure the office runs efficiently.
• Assist with office refurbishments, expansions, and relocations.

Administration

• Be the first point of contact for all enquiries to our telephone switchboard and info@ mailbox, responding in a timely manner to all enquiries and delegating across the team where relevant.
• Manage the daily postal system including opening post and recording donations on the finance spreadsheet.
• Managing deliveries to the office and organising couriers.
• Organise travel and accommodation bookings across the whole charity including fundraising events.
• Organise travel, meetings and staff attendance at events including the British Sarcoma Group conference.
• Make any bookings and arrangements for the team that involve financial transactions, for example booking travel, conferences, training courses, flowers for supporters and event purchases.
• Provide meeting room management, including bookings and catering.
• Carry out ad hoc administrative tasks for other departments when requested e.g. fundraising and information send outs during busy periods or absence.

Health & Safety

• Ensure compliance with health and safety procedures, maintaining a safe working environment in the office. This
• Regular health and safety inspections of the office and workstations.
• Carry out regular DSE tests
• Arranging regular PAT tests
• Cary out fire risk assessments (training will be provided)
• First aid assistance and maintain the first aid supplies (training will be provided)
•  Review and update the health and safety policy.

Other

• Support the operations team when required, this will include finance, database, and HR functions.
• The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

The Robin Cancer Trust is looking for a Head of Operations to help make our vision of reaching every young person in the UK with our life-saving cancer campaigns a reality. We are the UK’s germ cell cancer community, and our mission is to save lives.

We do this by:

• Educating young people with our life-saving cancer awareness talks.
• Engaging young people with our award-winning cancer campaigns.
• Empowering young people affected germ cell cancer, all across the UK.

Our values:

• Respect: Not only for the important work we undertake, but also the people who support our mission. We believe in open, honest, and empathetic communication between ourselves and to our community.
• ​Creativity: We are a small team with a big vision – in order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
• Trust: We are accountable to each other & our beneficiaries. We are responsible for upholding these values and the quality of work we undertake – and will do so with integrity at all times.

If our mission, vision, and values inspire you and resonate with you, please apply to join our team – we want to hear from you!

Overview:

• Salary: £36,000
• Hours: 35 hours per week, flexible working (evenings and weekends as required)
• Location: Fully remote
• Contract type: Permanent

Staff benefits:

• Annual Leave - 33 days (25 days holiday + 8 public/bank holidays)
• Mental Health days (whenever you need them, obvs)
• Flexible working (around you, not us)
• Remote working (we all are)
• Work Laptop (+ whatever else you need to do your job)
• Work Phone (we like a Google Pixel)
• Health & Wellbeing initiatives (Health Cash Plan + Free Counselling)
• Employee Perks (Discounts & Exclusive Deals)

Our culture is the most important thing to us – we want someone to join our team with passion, creativity, versatility, and strategy. We are looking for someone to make this role their own, to help guide our charity through the next phase of our growth, and for someone who will learn and grow with us.

Key responsibilities:

To be responsible for the effective delivery of services in the communities we serve.

• Manage all aspects of operational performance of the services in line with KPI expectations.
• Accountable for the leadership, line management responsibility and operational direction of the service delivery teams.
• Take financial responsibility for the service delivery budgets through annual budget setting, monthly reviewing, and quarterly reforecasting. 
• Continually develop and review operational KPIs to ensure they drive performance and align with our strategic ambitions. ­­­
• Ensure the customer experience is measured, monitored and delivered with the expected values and behaviors across all teams.

To effectively lead, collaborate and influence to contribute to the success of Robin Cancer Trust and its people.

• Engage the teams with the vision, purpose, and strategic objectives of Robin Cancer Trust.
• Contribute to the development of strategy, business planning and prioritisation activities.
• Be an active member of the Senior Leadership Team and deputise for the CEO as needed.
• Attend and contribute to monthly board meetings.

Person specifications:

• Driven by the desire to help the germ cell cancer community.
• Professional, diplomatic, and able to make objective decisions in complex situations.
• Ability to analyse and translate performance data into operational actions.
• Ability to interpret strategic plans and models to understand their operational impact.
• Highly collaborative and confident to influence across different roles at all levels of the organisation.
• Highly motivated, resilient under pressure and able to flex and prioritise workloads.

Essential qualifications, skills, and experience:

• Strong and effective people leader.
• Experience of leading change initiatives that demonstrate operational impacts.
• Proven track record of successfully managing and flexing budgets with financial accountability.
• Experience of leading successful service delivery functions.
• Excellent communication and interpersonal skills that can be adapted for public and professional audiences.

Desirable qualifications, skills, and experience:

• Experience of working as part of a senior leadership or strategy team.
• Experience in the charity sector.

Please note:  the duties outlined in this job description are not intended to be exhaustive and may be subject to periodic review and amendment to meet the needs of The Robin Cancer Trust.

Closing Date: Friday 31st May 2024

We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

The Robin Cancer Trust is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

At The Robin Cancer Trust we know we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives, and experiences, to collectively make a difference.

If there is anything we can do to assist you in your application or preparations to be interviewed for this job vacancy, please let us know so we can ensure you have a positive and comfortable experience.