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Closing in 7 days
British Heart Foundation, London (Hybrid)
£26,000 - £30,000 per year
Posted 6 days ago
Great Ormond Street Hospital Children's Charity, Bloomsbury (Hybrid)
£52,227 per year
Posted 6 days ago
NFP People, Southend-on-Sea (On-site)
£24,335 rising incrementally to Point 6, £24,968
Posted 6 days ago
PCAS Kent Ltd, Minster, England (On-site)
£12.21 per hour
Posted 6 days ago
Prospectus, Remote
£52,000 to £60,000 per annum
Posted 6 days ago
PCAS Kent Ltd, Folkestone, England (On-site)
£12.21 per hour
Posted 6 days ago
Closing in 6 days
US-UK Fulbright Commission, London (Hybrid)
£30,681 per year
Seeking an individual with a passion for international education and cultural exchange to join the Fulbright Awards team
Posted 6 days ago
Closing in 5 days
Social Interest Group, London (On-site)
£27,000 per year
Join our service where we focus on stability, recovery, and transition to independent living.
Posted 6 days ago
Closing tomorrow
The Children's Trust, KT20, Tadworth (Hybrid)
£39,382 per year
Seeking an enthusiastic leader to expand fundraising & legacy plans, engage donors to support our work with children with neurodisabilities.
Posted 6 days ago Apply Now
Closing tomorrow
NCVO, Remote
£37,613 per annum, rising to £39,590 after 12 months in London (or £33,298 per annum rising to £35,275 after 12 months outside of London)
This is an exciting opportunity to have a real impact on our creative output, and promote the great work that NCVO does.
Posted 6 days ago
Cure Parkinson's, Fitzrovia (Hybrid)
£26,000 - £28,000 per year
A fantastic opportunity to join the Cure Parkinson's Research Grants team and administer the grant management process.
Posted 6 days ago Apply Now
Closing in 5 days
Social Interest Group, London (On-site)
£27,000 per year
We are seeking a dedicated and compassionate Recovery Worker which supports adults experiencing homelessness and addiction.
Posted 6 days ago
Closing tomorrow
Chatham Historic Dockyard Trust, Chatham, Medway (On-site)
£35,000 - £39,000 per year
You will oversee the development and delivery of high-quality, visitor-focused products and experiences across our historic site.
Posted 6 days ago
Page 36 of 83
London, Greater London (Hybrid)
£26,000 - £30,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Are you a 1st line support engineer with exceptional customer service skills?

If so, you could be the Service Desk Analyst we need!

About the role

In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers supporting our work in Retail, you’ll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least three days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Please note that working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day). The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
 
About you

With a proven track record in delivering first-class service desk support, having working in the SD environment previously, you'll have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience. 

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

With good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

You'll have good knowledge of ticket and case management techniques, able to manage your own queues and workload to meet demand. You’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation. 

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

How to apply 

It’s quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 26 November 2025
Closing date: 09 December 2025 at 23:30
Tags: IT, Customer Service, Customer support