Administration jobs

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

This role will support the delivery of Sarcoma UK’s challenge events portfolio, with a particular focus on supporting the expansion of the London Marathon into a two-day event and providing excellent stewardship to a growing number of challenge event fundraisers.

This is a new, fixed-term role offers an excellent opportunity for someone passionate about fundraising to learn and develop within a busy, friendly and supportive fundraising team. The post is offered on a one-year fixed-term contract, with the possibility of becoming permanent.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Promise: 

Everything we do is shaped by the people affected by sarcoma.

Our work is guided by five commitments:

• We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
• We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
• We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
• We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
• We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.

Duties and key responsibilities

Challenge Event Support

• Provide day-to-day support to the Senior Challenge Events Officer across Sarcoma UK’s challenge events portfolio.
• Act as a point of contact for fundraisers participating in challenge events, responding to enquiries and signposting them to the right support.
• Support the delivery of the London Marathon, including stewardship and the setup of the Running Show and after party.
• Help administer the challenge events process, including registrations, deadlines, record-keeping and post-event evaluations.
• Assist with the organisation of event-day experiences, such as cheer stations and receptions, to support participants and celebrate their achievements.
• Help compile reports and evaluations for events within the challenge event portfolio.
• Support research into new challenge events to help grow the charity’s portfolio.

Communications

• Support the creation of challenge event content for online and offline channels, including the website, working with the Senior Challenge Events Officer and the Communications team.
• Help compile impact messages for fundraisers.
• Help gather fundraising stories, case studies and achievements to share with the Communications team.

Supporter Care

• Provide friendly, gold-standard support to challenge event fundraisers, helping them access the resources they need to maximise their fundraising and stay involved long term.
• Help deliver personalised stewardship journeys to support participants in meeting or exceeding their fundraising targets.
• Respond promptly to fundraising enquiries by post, email and telephone.
• Help ensure fundraisers receive timely recognition, including letters, certificates and impact updates as appropriate.
• Send fundraising materials and packs to supporters.

Administration and Compliance

• Maintain accurate supporter records using Sarcoma UK’s database (Raiser’s Edge).
• Help ensure Gift Aid is captured at every opportunity.
• Help monitor and manage event fundraising stock.
• Work in line with fundraising legislation, including GDPR, risk management, health and safety regulations, and the Fundraising Regulator’s Code of Conduct.

Other

• Provide event support, which may involve occasional weekend or evening work.
• Adapt to the evolving needs of Sarcoma UK by undertaking other duties as required.

JOB PURPOSE

To coordinate Dudley Lodge's impact reporting, fundraising support and business development activities across the organisation.

The postholder will support income generation by identifying funding opportunities, maintaining funding pipelines, coordinating fundraising activity, supporting funding applications and helping Dudley Lodge evidence and communicate the impact of its work to commissioners, funders, donors and stakeholders.

Working closely with the Head of Support Services, Head of Operations and Service Leads, the postholder will collect, collate and report impact and outcomes information, support fundraising and business development activities and contribute to the organisation's sustainability and growth.

Key Responsibilities

• Impact Reporting and Communications
• Fundraising and Income Generation
• Systems and Administration

Impact Reporting and Communications

• Coordinate systems for collecting, recording and reporting impact, outcomes and stakeholder feedback data across Dudley Lodge services.
• Work with Heads of Service and Service Leads to gather feedback, case studies, testimonials and other evidence of service delivery, outcomes and organisational impact.
• Coordinate feedback collection from service users, parents, family members, professionals, commissioners and stakeholders.
• Produce impact summaries, dashboards and data reports for internal and external audiences.
• Coordinate the development of Dudley Lodge's assessment and Support Services' annual impact reports.
• Support the development of systems to collect and report information relating to longer-term outcomes for families.
• Ensure impact information is accurate, accessible and available to support reporting, funding applications and service development activities.
• Support the preparation of commissioner updates, funder reports, stakeholder briefings and annual impact publications.
• Gather, collate and present information, data, case studies and outcomes to support organisational reporting and stakeholder communications.
• Prepare draft reports, updates and communications for review by Heads of Service and Service Leads.
• Coordinate the production and distribution of approved reports, updates and communications.
• Support the dissemination of impact reports, funding updates and organisational achievements.
• Maintain records of stakeholder communications, reporting requirements and submission deadlines.

Fundraising and Income Generation

• Support the organisation to achieve fundraising and income generation targets.
• Research and monitor trusts, foundations, corporate, statutory and tender opportunities, maintaining accurate records of prospective funders, deadlines and reporting requirements.
• Maintain an up-to-date funding pipeline and funding calendar.
• Gather and coordinate evidence, data and supporting information required for grant applications, tenders, expressions of interest and funding reports.
• Assist with the preparation and submission of funding applications and tender responses.
• Coordinate fundraising appeals and donor engagement activities.
• Draft and distribute appeal letters, donor updates and stewardship communications.
• Support funder reporting and grant monitoring requirements.
• Monitor emerging funding opportunities and sector developments and share opportunities with relevant managers.

Systems and Administration

• Maintain accurate fundraising, impact and stakeholder engagement records.
• Support the development and maintenance of databases and reporting systems.
• Coordinate surveys, consultations and feedback exercises.
• Produce regular reports to support management, governance and business development activities.
• Ensure information is recorded, stored and managed in accordance with GDPR and organisational policies.
• Identify opportunities to improve systems, processes and efficiency across impact data collection and reporting, fundraising and stakeholder reporting activities.
• Undertake any other duties appropriate to the grade and purpose of the role, as reasonably required by the Line Manager or to meet the needs of the organisation.

Title of post to which this job reports:

Head of Support Services

Special Conditions:

All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centres. This may mean attending or working from either centres, Coventry, Birmingham.

Dudley Lodge operates a non-smoking policy for staff.

Observance of the Centre’s Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre’s policies and procedures.

Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence.

Main Duties:

· Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc.

· Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers.

· Develop and maintain strong internal and external relationships.

· Attend appointments with clients where appropriate.

· Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.

· Regularly review action plans and risk assessments in line with Hope’s policies and practice.

· Various administrative tasks.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

What we are looking for:

· Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues,  substance misuse issues and challenging behaviours.

· IT Proficiency, ability to learn new software programs, basic Microsoft experience.

· Understanding of the housing and social needs of people with multiple and complex needs.

· Able to influence and negotiate positive outcomes with others.

Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.

The Bishop of Sheffield is seeking to appoint a Chaplain to assist and enrich his ministry, in particular by praying for him and with him, and by enabling his pastoral support of clergy and lay leaders across the Diocese. The Chaplain will act as secretary to the Bishop's Senior Staff Team (BSST).

The successful applicant will be joyful and hopeful, generous and kindhearted, unafraid of failure and energised by challenge. Theological ability and administrative efficiency will be required, and considerable resources of patience.

This post is subject to an enhanced DBS disclosure with adult and child barring.

The Church Commissioners, on behalf of the Bishop of Sheffield, is seeking a Chaplain to to support and enable his ministry across the Diocese of Sheffield.

This is a unique and deeply rewarding role at the heart of diocesan life combining pastoral care, liturgical leadership, strategic support, and trusted companionship in ministry. Working closely with Bishop Pete, you will help him live out his calling to lead the diocese prayerfully, joyfully and collaboratively as we pursue our shared vision: Renewed! Released! Rejuvenated! by 2032.

The Bishop's Chaplain plays a central part in supporting the Bishop's apostolic ministry helping him to lead in mission, preside over the sacramental life of the diocese, and offer pastoral care to clergy and lay leaders. You will work closely with the Bishop, the Bishop of Doncaster, the Dean, Archdeacons, and the Bishop's Senior Staff Team, sharing in the oversight and flourishing of the diocese.

Based at Bishopscroft, Snaithing Lane, Sheffield, you will be part of a small, warm and collaborative team alongside the Senior PA and Administrative Assistant. The role is varied, fast-paced and relational, requiring wisdom, discretion, theological depth and a joyful commitment to the life of the Church. The role involves regular contact with clergy, lay leaders, diocesan staff and civic partners, and includes Sunday parish ministry as required.

The post-holder will be a priest of the Church of England, or of a church in full communion with it. (S)he will conduct worship on behalf of the Bishop and preside at all sacraments appropriate to the Church of England. This post has attached to it an occupational requirement under the 2010 Equality Act, Part 1, Schedule 9. This post is subject to an enhanced DBS with Adult and Child Barred Lists check (Disclosure and Barring Service) clearance.

Working Hours - The expectation is of a similar time commitment as a parish priest. As a general rule, the Chaplain will be expected to share in morning worship outside office hours, and to keep office hours of 9.00 am to 5.00 pm with a break for lunch. There is an expectation of some work, and ministry being exercised, outside office hours. There will be some evening commitments. The rest day is generally a Friday or Saturday. On Sundays, the Chaplain will usually be expected to be available to take services and preach where needed.

Responsibilities

Strategic

• Support the Bishop in delivering diocesan mission priorities, especially around clergy recruitment, induction and development.
• Help the Bishop remain focused on long-term strategic goals, offering perspective, encouragement and clarity.
• Represent the Bishop at meetings, events and parish visits as required.

Liturgical

• Lead and oversee worship and prayer within the Bishop's office and Senior Staff Team.
• Plan and support diocesan services including confirmations, institutions, ordinations and cathedral events.
• Prepare bespoke prayers and liturgies for civic and ecclesiastical occasions.
• Preach and preside in parishes across the diocese, particularly during vacancies or clergy absence.

Pastoral & Administrative

• Be a trusted confidant to the Bishop, offering pastoral support, theological insight and honest challenge.
• Serve as secretary to the Bishop's Senior Staff Team and other key meetings.
• Act as the Bishop's primary point of contact with clergy and lay leaders, managing correspondence and identifying pastoral needs.
• Oversee clergy processes, including MDRs, clergy status letters, safeguarding training records, PTO lists, and clergy files.
• Support the Senior PA in ensuring the Bishop is fully briefed for all engagements.

Legal & Safeguarding

• Oversee Clergy Discipline Measure administration and clergy grievance processes.
• Act as first point of contact for safeguarding matters within the Bishop's Office, liaising with the DSO and attending Core Groups.
• Work with the Diocesan Registrar on legal matters including licences, pastoral reorganisation and benefice suspensions.
• Serve as the Bishop's Data Protection Compliance Officer, ensuring DPA 2018 compliance.

We are looking for someone who:

• Works with wisdom, good humour, emotional intelligence and steadfast hope.
• Relates well across diverse ages, cultures, personalities and theological traditions.
• Is flexible, organised and able to manage competing demands with calmness and clarity.
• Is pastorally sensitive, resilient and able to support others through demanding seasons.
• Writes to a high standard and is confident with digital tools and systems.
• Is liturgically fluent - comfortable with both traditional and contemporary worship.
• Has a passion for evangelism, discipleship and the growth of the Church.
• Understands safeguarding as the responsibility of all and can follow due process confidently.
• Holds a full driving licence.

Experience of Church of England structures, Canons and Measures, or vacancy processes is desirable, but not essential - the ability to learn quickly is.

Application Process: Do ensure you attach your CV and provide a cover letter setting out why you are applying for this role. You will want to outline how you meet each of the elements of the person specification, drawing on gifts, skills, knowledge and experience from your previous career, both before and after ordination, responsibilities held and relevant interests. You will also want to set out your thoughts about how you will take forward some of the challenges and issues set out in the role specification.

For more information, please contact: Wendy Whitfield, Senior PA to the Bishop of Sheffield

Closing date for applications is 16 July 2026 at midday (noon): Shortlisting will take place on Saturday 18 July. If you have not been invited to interview by 31 July, you have been unsuccessful in your application on this occasion.

Interviews will be held on 12 August 2026 in person. If you are shortlisted and invited to interview and are on annual leave, provision will be made to interview w/c 24 August 2026.

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

SENIOR YOUTH SUPPORT WORKER

 VIOLENCE REDUCTION PARTNERSHIP HOSPITAL IN-REACH & COMMUNITY BASED SERVICES

Oasis Midlands

Hours: 1 x full time post at 40 hours (inclusive of breaks)

Contract type here: Fixed term until March 27 (secondment opportunities will also be considered, subject to agreement with the successful candidate's current employer).

Salary: Grade D - £33,802 per annum

 Are you passionate about supporting young people and communities?  Will you support young people to recognise and reach their full potential?  Oasis is about to embark on an exciting new partnership with the West Midlands Violence Reduction Partnership to deliver Hospital In-Reach and Community Based Services. We are recruiting a Senior Youth Support Worker to be part of the team. We always work in a holistic way, and it is no difference when it comes to violence. We don’t treat violence in isolation. Instead, we will seek to work as part of an eco-system of care—connecting education, housing, youth work, family support, safeguarding, and community relationships.

We believe violence is preventable…We are passionate about inclusion and believe young people and communities should be central to local and national violence reduction strategies. 

If you share this passion and want to make a difference, come and join the team.

To hear from those working in similar roles in our team in Greater Manchester, click here.

As Senior Youth Support Worker you will;

· Provide supervision to Youth Outreach Worker(s).

· Be present in hospital and community locations to support young people that are impacted by violence.

· Work with young people in the community supporting them to process what has happened and linking them in with services/groups that will provide them with sustainable ongoing support.

· Deliver group work sessions to get young people talking about the issue of violence providing a safe space for them to talk about their concerns and what they want to change. 

· Support communities impacted by critical incidents.

· Oversee referrals

· Work closely with the Project Administrator to monitor engagement and impact.

Amongst other requirements, the successful post holder must have:

· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.

· Proven experience working with young people ‘at risk’.

· Excellent communication skills.

· Knowledge of child protection, safeguarding and Health and Safety practices

· Reliability, with a flexible approach to changes and able to work unsociable hours.

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages)

If you would like a conversation about the role, please contact us via the Oasis Charity Jobs Website.

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

We are accepting applications on a rolling basis and will invite suitable candidates to interview as applications are received. Early applications are encouraged, as we reserve the right to close the recruitment process once the position has been filled.

Applications are welcomed from individuals interested in undertaking this role as a secondment opportunity. Secondment arrangements will be considered on a case-by-case basis and will require approval from the applicant's current employer.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

As a key member of the Senior Leadership Team, you will help shape the strategic direction and future growth of TCVS, working closely with the Chief Executive, Board of Trustees and senior colleagues to deliver our organisational ambitions.

You will:

• Provide strategic leadership across all corporate services, including HR, Finance, IT, Facilities, Health & Safety, Compliance, Administration and Organisational Systems.
• Ensure operational systems, policies and processes are efficient, compliant, scalable and support organisational excellence.
• Lead organisational development, workforce planning and continuous improvement, fostering a high-performing, inclusive and values-led culture.
• Oversee governance, risk management, business continuity and regulatory compliance, supporting the Board to deliver effective governance.
• Monitor organisational performance, ensuring delivery against strategic priorities and organisational objectives.
• Drive digital transformation and innovation, embedding technology and systems that improve efficiency, data quality and organisational learning.
• Support the long-term financial sustainability of TCVS by developing earned income opportunities, partnerships and trading activities.
• Build and maintain strong relationships with trustees, partners, funders, tenants and key stakeholders, representing TCVS across Thurrock and South West Essex.
• Contribute to organisational resilience, growth and future expansion through effective leadership, planning and decision-making.
• Deputise for the Chief Executive as required and provide leadership across the organisation.

You will also champion equality, diversity and inclusion, promote staff wellbeing and professional development, participate in the on-call rota, and undertake other responsibilities appropriate to this senior leadership role.

Harris Hill is delighted to be partnering with a fantastic national charity in their search for a Gifts in Wills and Supporter Care Assistant

This is an exciting role and if you have experience of Supporter Care within a charitable organisation then this will be an ideal opportunity to not only continue your journey in fundraising but also to learn more about this vital source of income.

Key responsibilities:

As Gifts in Wills and Supporter Care Assistant, you will provide comprehensive administrative and operational support to the Gifts in Wills fundraising programme. You will deliver high-quality supporter care by managing enquiries via phone, email and events, processing donations, Gift Aid, invoices and financial reconciliations. You will support legacy administration, reporting, data management, proofreading and the production of fundraising communications, including the charity's quarterly newsletter.  You will also maintain and develop Gifts in Wills information, reporting documents and supporter journeys, assist with marketing activities, collaborate with regional teams to promote Gifts in Wills at events, and provide cross-team support and cover to ensure the effective delivery of Individual Giving and Legacy fundraising activities.

To be successful, you will need or need to be: 

• Excellent verbal communication and phone manner and confident in communicating with a wide range of people at all levels.
• A keen eye for detail and to ensure high standards whilst working under pressure.
• Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
• Ability and experience of using databases or similar systems.

Salary:£32,929 per annum

Permanent, Full-time (35 hours)
Location: London with hybrid working (minimum of 2 days in the office).

Deadline: Friday 17th July at 9am.

Application Process – CV and supporting statement

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Supporter Services Assistant – Part-Time

Position Objectives: 

• To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
• To coordinate responses to supporter phone calls, e-mails, and letter correspondence
• To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Location:

Hybrid in London

Term of Employment:

Part-Time (24 hours per week), 12-month fixed-term (with hope to extend)

Salary:

£30,784 - (£18,470.40) for 3 days a week

Primary Responsibilities and Duties:

• Ensure that all supporter e-mails and calls are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
• Attend the PETA Office in London for a minimum of two days per week to handle office-based tasks
• Verify and input donor data, including demographic, membership, and personal information, into the membership database
• Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with FSAP’s Finance Department
• Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
• Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
• Receive and sort items sent to PETA’s fur amnesty programme, log them, and prepare for sending
• Perform general administrative tasks to support PETA
• Perform any other duties assigned by the supervisor

​

Requirements:

• Experience with Microsoft Windows and Microsoft Outlook
• Knowledge of animal rights issues and current PETA campaigns
• Must be willing to work from PETA’s London office 2 days a week
• Excellent verbal and written communication skills
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Harris Hill is delighted to be partnering with Friends of the Elderly, who provide excellent care and support to older people. They are searching for a Fundraising Officer to join their team.

Key responsibilities:

As Fundraising Officer, you will be responsible for delivering exceptional supporter care by creating positive and meaningful experiences for everyone who donates to or fundraises on behalf of the charity, ensuring they feel valued, appreciated, and connected to the mission. You will accurately and efficiently process all fundraising income while leading the day-to-day administration of fundraising activities, ensuring high standards of compliance and record-keeping. You will take ownership of income generated from individual giving programmes, including regular giving, legacy donations, fundraising events and seasonal campaigns such as the Winter Appeal, helping to maximise income and long-term supporter loyalty. You will also collaborate closely with the charity’s homes and services to strengthen local fundraising initiatives, provide expert support and identify opportunities to grow community engagement and fundraising success.

To be successful, you will need or need to be:

• Experience working in supporter care, customer services or fundraising
• Experienced using a database to record information and generate reports with ability to handle data, numbers and financial administration.
• Ability to build and maintain relationships with funders/customers.
• Excellent written and verbal communication skills
• Ability to manage a number of projects, prioritise own workload and meet deadlines 

Salary: £34,500 - £36,000

Full-time, Permanent (35 hours)

Location: Hybrid working, predominantly home based with requirement to work from central office in Woking, Surrey, a minimum of twice per month.

Deadline for applications – Rolling. Applications are being reviewed on a rolling basis, please apply ASAP to avoid missing out.

Application process - CV and Cover Letter

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working and provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

Job Description

Do you have experience in designing, reviewing or improving administrative or operational processes, with a focus on the user experience above all? Do you lead change and service improvement initiatives while working collaboratively with a wide range of stakeholders? If the answer is yes, then we want to hear from you.

We are looking for a Business Analyst to lead and deliver a transformation roadmap that redesigns and improves student services, using service design and business analysis approaches to create efficient, student-centred processes across the Union.

The role is full time (with part time possibility) and a fixed term contract for 12 months. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
 

Duties and Responsibilities

You will lead the delivery of a transformation roadmap to redesign and improve student services across the Union, focusing on creating efficient, user-centred processes that enhance the experience of student leaders and staff. This will involve analysing current ways of working, identifying opportunities for improvement, and balancing quick wins with longer-term change aligned to the academic cycle.

You will work closely with students, staff and stakeholders across the Union to co-design services and ensure they meet real user needs. Using data, insight and feedback, you will prioritise improvements, build engagement, and ensure that systems and tools—working in partnership with IT and Digital—support the delivery of better services.

Alongside delivery, you will help embed a consistent approach to service design and process management, producing clear documentation and building organisational capability for continuous improvement. You will also ensure that all changes align with governance, risk and compliance requirements, supporting sustainable and effective service delivery.

Our ideal candidate will have strong analytical and problem-solving skills, a good understanding of service design or business analysis approaches, and the ability to communicate complex processes clearly to diverse audiences.

For full details on this role, please view the job pack attached below.

Please be aware, we have displayed the full salary range in line with our recruitment policy. New appointments would normally be made at the starting point of the scale.

Interviews will take place between 3rd - 7th August.

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 19,000 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of our Fundraising Strategy and on-going development to achieve our fundraising priorities and targets. An exciting and varied role, we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘can-do’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping it up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for full details and to apply (we do not accept CVs).  The role closes at 11.59pm Thursday 30th July.

About the role
We are excited to be recruiting a Programme Manager to join The Scholars Programme team. This role will be central in ensuring high-quality programme management and oversee effective stakeholder stewardship across multiple geographical areas.

Programme Managers work closely with each other, reporting to the Head of Programme Management, to ensure excellent programme delivery across the UK. Each Programme Manager will manage a team of Programme Officers, who each manage a cluster of school-PhD tutor relationships. Programme Managers oversee all aspects of programme delivery by Programme Officers, ensuring key performance indicators are met. They will coach and support their team to deal with complex and sensitive issues from schools and PhD Tutors, becoming directly involved as a point of escalation. Programme Managers will be responsible for school retention targets and will identify opportunities to promote The Scholars Programme. They will directly deliver aspects of our provision including PhD tutor training, university events and tutor assessment centres. Programme Managers also lead collaborative work with other teams, providing strategic insight and oversight of joint processes to ensure information is disseminated and key actions are taken by the Programme Management team.

The role requires a driven and dynamic team player, with experience of success in programme management. They will be positive and pro-active in finding solutions, with a commitment to delivering excellent standards. They will champion the charity’s values and embody them in interactions with colleagues and partners.
This role can be based in our London or Leeds offices, or be fully remote, but it will involve some travel to deliver events at our different university partners. Some travel will also be required (mainly to London) for events and to attend in-person meetings.

About you
The role will best suit someone who:

• Has knowledge and experience of the school and university sectors, including the university access agenda
• Has knowledge of educational interventions, including impact management
• Has proven experience in leading the delivery of a project or programme across a locality, is a qualified teacher (QTS or above) or has academic research experience
• Has experience of line management and/or leading and delivering through others
• Has a demonstrable passion for furthering The Brilliant Club’s mission
• Essential - adheres to information security policies included in the charities ISO 27001 manual and completes information security training