Jobs for the Housing and Homelessness sector

Working within the aims, policies and principles of the Citizens Advice Service, the Head of Impact and Development is responsible for driving the charity's strategic initiatives to enhance its reach, impact, and sustainability. This role encompasses fundraising, partnership development, and service expansion. The ideal candidate will be a visionary leader with a passion for social impact and a proven track record in growth strategy within the nonprofit sector. 

About the role:

This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours.

As the first point of contact, the postholder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience.

The role is primarily weekend-based (Saturday and Sunday), with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand.

WORKING PATTERN

• Primary working days: Saturday and Sunday
• Shift times: 8:00am – 8:00pm
• Flexibility required to cover weekday shifts where needed
• Occasional attendance at training or meetings during weekdays

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide a professional, friendly, and welcoming reception service at all times
• Act as the first point of contact for residents, visitors, and stakeholders
• Manage a high volume of face-to-face, phone, and email enquiries
• Ensure all visitors are appropriately greeted, managed, and directed
• Respond to resident queries promptly and effectively
• Escalate complex issues to the relevant teams (housing, support, maintenance)
• Maintain regular communication with internal departments to resolve issues efficiently
• Promote a positive, inclusive, and supportive environment for residents
• Support the day-to-day running of the building and front-of-house services
• Manage post and parcel distribution accurately and securely
• Maintain booking systems, logs, and records as required
• Assist with coordinating appointments and service access
• Ensure communal areas are clean, safe, and welcoming throughout the shift
• Monitor activity within the building and report any concerns appropriately
• Follow all health and safety procedures, including incident reporting
• Support emergency procedures in line with organisational policy
• Accurately record interactions, incidents, and tasks using internal systems
• Maintain shift handover notes to ensure continuity of service
• Follow organisational processes and procedures consistently
• Work collaboratively with colleagues across departments
• Provide cover for colleagues during absences and busy periods
• Attend team meetings and training sessions as required

PERSON SPECIFICATION

Experience

• Experience in a customer service, front-of-house, or concierge role
• Experience working in a fast-paced, customer-facing environment
• Experience handling enquiries and resolving issues

Skills & Knowledge

• Excellent communication and interpersonal skills
• Strong customer service focus with a professional and approachable manner
• Good IT skills (e.g. Microsoft Office, email, databases)
• Ability to prioritise tasks and manage time effectively
• Understanding of confidentiality and professional boundaries

Abilities

• Ability to remain calm and professional under pressure
• Ability to problem-solve and respond to a range of situations
• Ability to build positive relationships with a diverse range of people

Personal Qualities

• Friendly, approachable, and reliable
• Proactive and organised
• Patient, empathetic, and respectful
• Honest and dependable

Desirable

• Experience in supported housing, residential settings, or community services
• Knowledge of safeguarding and resident welfare practices

About Your Place...

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

·Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

·   Support Customer Services with planned room health & safety checks.docx.pdf)

·Provide first-line response to reactive maintenance, cleaning and repairs

·Carry out minor building repairs including decorating, plumbing and fabric repairs

·Check plant rooms and boilers for leaks and general condition

·    Ensure equipment is well maintained and safely stored

·Ensure portable electrical appliances are tested as required

·Use hand and power tools safely and effectively

·Assist with inspections of grounds, buildings and facilities

·Undertake general janitorial and porterage duties

·Maintain accurate digital documentation and records

·Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

·Ensure Health & Safety procedures are consistently implemented

·Contribute to risk assessments and implement actions

·Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

·Proactively identify and report hazards across properties

·Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

·Engage with residents in a respectful, trauma-informed and non-judgmental way

·Work within occupied properties with sensitivity and awareness of resident circumstances

·Build positive, professional relationships while maintaining clear boundaries

·Remain calm and professional when dealing with distressed or challenging individuals

·Report safeguarding concerns appropriately and follow organisational procedures

·Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

· Proactively walk communal areas and report maintenance, safety or cleaning issues

·Monitor and action tasks through internal systems in a timely manner

·    Ensure all duties align with organisational policies and performance standards

·Undertake other duties within the scope of the role as required

                                                                      IMPORTANT INFORMATION

·This is not a standard maintenance role and involves working in environments affected by complex social issues

·Properties may at times be in poor condition due to resident circumstances

·You may encounter behaviours linked to mental health challenges, trauma, or substance use

·The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

·Experience of risk assessment or a health & safety qualification

·Experience of building cleaning and maintenance, handyperson or caretaking duties.

·Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

·Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

·Building trade or health & safety/facilities management qualification

Skills & knowledge

·Good understanding of health and safety requirements within a building environment

·Good communication skills

·Good IT and systems skills

Abilities

·Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

·Ability to manage own work load effectively and under pressure

·Ability to accurately input information on a database or information systems

Personal qualities

·Confidence to challenge where necessary in relation to property / security matters

·Diplomatic and tactful

·Patient and tolerant

·Self-motivated and enthusiastic

·Honesty, reliability and punctuality

·Good interpersonal skills

Desirable criteria

·Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

As a Peer Worker, you’ll be at the heart of your Peabody community, using your lived experience of recovery to make a meaningful difference in the lives of our residents. No two days will be the same — from offering one‑to‑one support, to leading engaging group activities that help build confidence, resilience, and essential life skills.

You’ll play a vital role in helping residents explore their own recovery techniques, while nurturing hope, acceptance, and a strong sense of belonging. This is a role where your experiences, empathy, and authenticity truly matter.

How You’ll Make a Difference
You’ll support residents in ways that feel meaningful and empowering, meeting people where they are and walking alongside them at their own pace. This may include encouraging someone to connect with local self‑help groups, supporting them to manage day‑to‑day responsibilities, or helping them develop practical coping strategies.

By thoughtfully sharing your own lived experience of recovery in a safe, supportive, and non‑judgemental way, you’ll help build confidence and inspire residents to take positive steps forward. You’ll also work closely with colleagues to deliver group activities and contribute to a supportive, welcoming service environment.

 What You’ll Bring With You

• Knowledge of recovery-focused support and/or trauma-informed practice.
• The ability to draw on your own personal recovery experience to help others create and follow through on their own plans.
• Strong skills in motivating others, building rapport, and sharing personal experiences appropriately.
• A compassionate, non-judgemental approach with resilience when managing challenging behaviours.
• A commitment to delivering excellent customer service, including advice on independent living skills and moving on.
• The curiosity and initiative to research, identify, and promote activities that support wellbeing

This is a part-time role working 22.5 hours per week, Monday to Friday, with flexibility across the working days.

Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• 25 days’ annual holiday, plus bank holidays (specific number of days for the role)
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• You must be eligible to work in the UK and able to work the full contracted hours of 22.5 hours per week.
• This role will require an enhanced DBS check.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 10th June 2026 at midnight. Interviews will be taking place face to face on Wednesday 24-th Friday 26th June 2026. We reserve the right to close this advert early if we receive a high volume of suitable applications.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

At Peabody, we’re committed to supporting our most vulnerable tenants and communities to live well and independently. We provide specialist housing, care, and support to people who are socially excluded, disabled, unwell, or experiencing homelessness.

This service provides high‑quality, trauma‑informed support to people with dual diagnosis — individuals with a history of serious mental illness alongside drug and/or alcohol use. This is a leadership role where your experience, compassion, and values will directly shape a service that makes a meaningful difference.

About the Role
As Team Manager, you’ll lead and develop a dedicated team of support staff delivering recovery‑focused, person‑centred services. Working collaboratively with customers, staff, and partners, you’ll ensure the service operates safely, effectively, and in line with best practice, contractual standards, and Peabody values.

You’ll oversee a rota‑based staff team and play a key role in ensuring continuity, quality, and positive outcomes across the service. This role may also include participation in Mental Health out‑of‑hours on‑call arrangements, as required.

How You’ll Make a Difference
You’ll lead and shape a high‑quality, recovery‑focused service that supports people with mental health needs and dual diagnosis to live more independently and safely. Through strong leadership and collaboration, you’ll ensure staff deliver person‑centred, trauma‑informed support that promotes wellbeing, harm minimisation, and positive move‑on outcomes. You’ll also build strong partnerships with external agencies and continuously improve the service to achieve the best possible outcomes for customers.

What You’ll Bring With You

• Experience of effectively managing and developing staff through regular supervision, meetings, and performance support 
• Strong knowledge and experience within mental health and dual diagnosis services 
• Confidence managing budgets, monitoring outcomes, and meeting legal, contractual, and regulatory requirements 
• A clear understanding of safeguarding, with experience protecting vulnerable people from abuse and harm 
• A sound knowledge of best practice in mental health support, including recovery‑focused and trauma‑informed approaches 
• Excellent communication and organisational skills, including supervising dispersed or rota‑based teams, writing clear reports, and using IT systems such as databases and MS Office

This role operates Monday to Friday, 9:00am to 5:00pm, with an on-call requirement on a rota basis (approximately every 6 weeks).

Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 25 days’ annual holiday, plus bank holidays.
• Two additional paid volunteering days each year.
• Flexible benefits scheme, including family-friendly options and access to a discount portal.
• 4 x salary life assurance.
• Up to 10% pension contribution.
• Opportunities for professional development and growth.

Please read before applying:

• You must be eligible to work in the UK and able to work the full contracted hours of 37.5 hours per week.
• This role will require an enhanced DBS check.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 10th June 2026 at midnight. Interviews will be held place face to face Wednesday 24th - Friday 26th June 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: Camberwell - 223-225 Walworth Road, London, SE17 1RE

Hours:  40 hours per week, five days over a seven-day rota

Salary: £29,639 per annum

Contract type: 3 months Fixed Term Contract

About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 4th June 2026 at 23:59

Interviews will take place: Week commencing 8th June 2026, in-person

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094

Full-time, 35 hours per week (hours between 10am – 6pm)

Home based or working from a local office (Wolverhampton)

Are you a highly organised, analytical and collaborative individual with a proven record of working with children and young people within safeguarding, youth support or related services?  Do you have experience of screening referrals, undertaking assessments or triaging cases within a safeguarding or specialist support setting?

If so, St Giles is looking for a Project Triage and Data Lead to join our team and act as the first point of contact for referrals into the Teachable Moments Navigator Support Service, lead on screening, triage, and initial assessments, plus also support the allocation of cases and maintain oversight of referrals throughout their journey within the service.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will source, receive, screen and process referrals in line with safeguarding procedures and apply safeguarding thresholds and professional judgement to determine service eligibility and appropriate intervention pathways.  You will work with the Team Manager and operational teams to support triage and allocation, ensuring cases are matched to the most appropriate intervention based on risk, need and service capacity, plus maintain oversight of referrals progressing through the service.

We will also rely on you to contribute to quality assurance processes, including participation in case closure panels to ensure interventions have addressed identified risks and cases are closed safely and appropriately, plus maintain accurate and timely case records, ensuring all assessments, decisions and safeguarding actions are clearly documented in line with organisational policy, data protection and confidentiality requirements.

What we are looking for:

• Experience of managing complex safeguarding concerns, including identifying and responding to risk and vulnerability
• Experience of analysing information from multiple sources to inform professional judgement and decision making
• Experience in data management, analysis, and reporting, including maintaining accurate records and producing insights to inform service delivery and evaluation
• Knowledge of safeguarding legislation, procedures and thresholds relating to young people
• Understanding of trauma-informed, strengths-based and child-centred approaches
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

An enhanced Adult and Children with the Child Barred List DBS check is required for this role.

PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification. 

Closing date: 15 June 2026 at 9 a.m. Interviews: 22 June 2026 in Coventry.

Are you passionate about supporting our clients on their journey to recovery?

We are currently recruiting to one permanent and one 6-month fixed term contract.

We are looking for two Project Workers to join our Lewisham Assessment and Recovery Centre. This service supports adults experiencing a range of complex needs including Mental health and Substance misuse.

In the role of Project Worker, you will:

• Provide practical and personal support to clients in an approachable, caring and person-centred way.
• Work with clients to identify their personal aims and ambitions and work towards achieving them.
• Manage a varying caseload in a fast-paced Assessment centre setting whilst ensuring administrative tasks are completed in a timely manner
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

About you

To thrive in this fast paced service you will have;

• Experience of helping vulnerable people to identify suitable move on options and supporting them through a process of change. 
• Good interpersonal and listening skills, to establish effective working relationships with clients. 
• An enthusiasm to learn and work with clients with a holistic, person-centred approach.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 2 June 2026

Interview and assessments on: TBC

Outreach Housing Support Worker 
Salary Banding: £28,893.00 per annum with potential to progress through salary band.
Contract: 12 month Fixed Term contract
Hours: Full Time, 37 Hours Per Week 
Location: Hatfield / Hybrid / Hertfordshire travel  - Candidates must have a full driving license and use of own vehicle for business purposes

About us 

Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.

We’re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build safer, more stable futures.

 About the Role

We’re looking for an Outreach Housing Support Worker to join our team and provide high‑quality housing advice and support to young people aged 18–24.

This is a flexible role that responds to the needs of young people in the community, helping them navigate housing challenges and avoid or move on from homelessness.

The Difference You’ll Make

In this role, you’ll deliver tailored housing advice that helps young people understand their realistic options and take positive steps forward—particularly during times of crisis.

You’ll play a key role in preventing both first-time and repeat homelessness by building strong relationships and supporting meaningful engagement.

The young people we work with are resilient and inspiring, but may face complex barriers with limited support. We’re looking for someone who brings empathy, patience and determination, and who is committed to helping others grow in confidence and independence.

 What You’ll Be Doing

You’ll have a varied and rewarding role, including:

• Delivering high-quality housing advice and guidance to young people aged 18–24
• Supporting individuals to understand their housing rights, options and responsibilities
• Building trusting, professional relationships to encourage engagement and positive outcomes
• Working with colleagues and external partners to prevent homelessness and coordinate support
• Managing a varied caseload with competing priorities and timescales
• Identifying and responding to risk, including safeguarding concerns
• Supporting young people through crisis situations and helping them plan next steps
• Maintaining accurate, timely records and case notes
• Promoting independence, resilience and informed decision-making

What We’re Looking For

We’re keen to hear from people who are:

• Passionate about supporting individuals with diverse and complex needs
• Committed to providing inclusive, compassionate and person-centred support
• Knowledgeable about the challenges facing young people experiencing homelessness
• Skilled at building rapport, motivating others and maintaining professional boundaries
• Confident managing workloads and balancing competing priorities
• Well organised, with strong administration and IT skills (Word, Excel, Teams, Outlook)
• Clear on confidentiality, safeguarding and professional integrity
• Able to work independently and collaboratively within a team
• Flexible, adaptable and committed to ongoing learning

You’ll also need:

• A full, clean UK driving licence and access to your own vehicle

Experience in the voluntary sector is helpful but not essential—we value transferable skills, lived values and a willingness to learn.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form.

What We Offer

We want you to feel valued, supported and able to thrive. We offer:

• A supportive, knowledgeable and collaborative team
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off for your birthday 
• Holiday purchase scheme and hybrid working opportunities
• Mileage paid for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondment opportunities
• Long service awards, refer-a-friend scheme and monthly staff draws

How to Apply

To apply, please visit our website and submit:

• Your CV
• A covering letter or short video highlighting your skills and experience

Closing date: 4th June 2026 
Recruitment afternoon: 10th May 2026 
(Shortlisted candidates will be invited to a further interview stage)

If you need any reasonable adjustments during the application or interview process, please let us know—we’re committed to supporting you.

Our Commitment to Inclusion

We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, identities and experiences, and actively challenge discrimination in all its forms.

Our Promise to You

We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.

Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Location: Old Street, London (Hybrid) * Please note that we are based in a women-only building. 

Accountable to: Co-Director 

Salary and hours: £44,289 - £49,339 pro rata (dependent on experience), 21 hours per week, plus benefits 

Length of contract: Permanent 

Purpose of the role: Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Key responsibilities

Finance Administration 

• Together with the Finance Manager (Strategic) and the Co-Director, ensure that the charity’s finances are well managed and accounts are kept up to date. 

• Maintain overall responsibility for accounts receivable, and support the Finance Manager (Strategic) with accounts payable.

• Working together with the Finance Manager (Strategic), ensure all income and expenditure is entered onto the electronic book-keeping system (currently Quickbooks) accurately and in a timely manner, and assigned to relevant funds in accordance with funders’ requirements and restrictions.

• Ensure all donation details are correctly entered into the Donorfy fundraising database. 

• Ensure imported data in the accounting systems reconciles accurately with recorded transactions, and produce bank reconciliations as needed. 

Finance Management 

• Implement and monitor day-to-day financial controls, ensuring all processes meet audit and internal control standards. Ensure proper document storage, coding and audit trails for all transactions. 

• Support the Finance Manager (Strategic) in reviewing and updating operational finance procedures and ensuring organisation-wide compliance. 

• Working closely with the Finance Manager (Strategic) and the Co-Director, support improvements to finance systems and workflows. 

• Act as a bank signatory where appropriate.

Income Management 

• Ensure that all grants and other income due to the charity are received and managed in line with funder conditions and restrictions. 

• Issue and track invoices to ensure all income owed to the charity is collected promptly. 

• Ensure all cheques / cash income received is deposited into the current account in a timely manner. 

• Support fundraising and individual giving colleagues by providing accurate, timely financial information on a weekly basis to strengthen donor stewardship and reporting. 

• Maintain accurate records of gift aid declarations made. Prepare and submit regular Gift Aid claims to maximise eligible income. 

• Maintain accurate records of gift-in-kind and pro bono donations, organisational assets and restricted funds. 

• Ensure all income is recorded consistently across both the financial system and the fundraising database, working closely with the Individual Giving Manager to ensure alignment and information flow. 

Operational Reporting & Support 

• Provide financial administration support across the organisation, including for delivery teams and fundraising colleagues. 

• Work closely with the Finance Manager (Strategic) to ensure accurate information flows between operational processing and financial planning/reporting. 

• Provide responsive support to staff, helping them navigate finance processes confidently and consistently. 

• Support the Finance Manager (Strategic) to prepare quarterly financial updates and Management accounts, as well as annual financial statements. 

• Support the Finance Manager (Strategic) and Co-Director with payroll, pension reports and human resources management when required. 

• Attend the quarterly Finance & HR committee meetings and contribute to preparing papers as needed. 

General 

• Undertake any other duties commensurate with the post.

• Support wider organisational activities as needed, including on occasion in the evenings or at weekends. 

• Meet regularly for line management, supervision and appraisal with the Co-Director. 

• Identify own training needs and undertake relevant training and development, approved by the Co-Director. 

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Team leader within one of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skill set to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Respnsibilities: Please see attached JD

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

The Lead Support Worker is a vital member of the frontline team, leading our trauma informed, person centred specialist support work for people in Boaz accommodation who have had their asylum claims refused.

Our accommodation is for single adults, and is provided through shared housing. We know that housing is key for people who are facing homelessness after a negative asylum decision, and that a combination of accommodation, specialist support, and access to legal advice is an essential foundation for people who have often experienced significant trauma.

The Lead Support Worker will be the main contact for this area of our support work and will have their own case load of people living in Boaz accommodation (currently, this case load will be men who have had their asylum claims refused). The Lead Support Worker will provide line management to a Support Worker within the same project, while also integrating within our wider support team. We currently have 22 bed spaces for people who have been refused asylum, but we hope to increase this number in the months ahead. The post may line manage more than one Support Worker if the service expands in the future. 

This role ensures that people who have been refused asylum are supported throughout their time in Boaz accommodation: from being referred, to moving into Boaz  accommodation, to moving on from Boaz (our accommodation is temporary, and is usually provided for up to 12 months). Our holistic support model means that the support will vary per individual, however it will include offering legal support (in partnership with a local legal provider), access to healthcare, wellbeing, housing support, as well as other objectives set by the people we work with. This role will also help lead on our programme of wellbeing activities (Boaz Life), offering opportunities for people supported by Boaz.

As well as overseeing and providing support to individuals, the Lead Support Worker will also proactively build and maintain excellent external partner relationships, seeking out opportunities to benefit people living in Boaz accommodation. 

We are looking for someone who can deliver a high quality, trauma informed and person centred service for the people we support. This will include proactively improving processes and paperwork to support the team and service delivery. The Lead Support Worker will need to be well organised and make effective use of time, striking the balance between line management and Lead responsibilities, face to face support, completing case notes, reports and other required documentation, whilst being flexible enough to accommodate changes in plans and priorities. 

This role involves working with people who are often in very precarious situations and we are therefore looking for a Lead Support Worker who has high emotional intelligence, great communication skills, can build trusting relationships with people, and understands the journeys that people seeking asylum may have undertaken and the impact of destitution. 

Team Leader Western Bay

Location: Swansea with a minimum of 1 day per week working in the office.

Salary: £33,379 per annum (pro rata if applicable)

Contract: Permanent

Hours:  35hrs per week (welcome applications for part hours also 28hrs - 35hrs per week)

Closing date: 8 June 2026

Job Introduction:

The Team Leader (Western Bay) will be responsible for ensuring that high quality, responsive and effective housing advice services are delivered across the Western Bay region, which includes Swansea, Neath Port Talbot and Bridgend.​

This post takes direct line management responsibility for all Housing Law Caseworkers who are delivering face-to-face housing advice services to the Western Bay region.Housing advice services are delivered by phone, through outreach based advice surgeries, and at county courts when housing possession cases are listed, offering specialist legal advice and support. Housing Advice Services are funded through the Welsh Government, the Legal Aid Agency (LAA) and local authority contracts.​

The post holder will also be expected to undertake up to a maximum of 23 hours direct casework per week (to be agreed with the CHAS Lead) in order to make a delivery contribution, meet the LAA Supervisor Standard and maintain casework expertise.

About us:

We are delighted that you are considering joining the team at Shelter Cymru.

We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.

We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.

You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.

People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.

So come and join the fight for home and become part of the Shelter Cymru team!

Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website

Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.

About Tadamon

Since the start of the genocide in Gaza, more than 1,300 Palestinians have arrived in Britain, with many hundreds more expected over the coming months and years. Some have arrived via boats and others as students or visitors unable to return home and forced to apply for asylum. Added to this are increasing numbers of students, injured children and their families who have been evacuated directly from Gaza to Britain.

Upon arrival they in dire need of support, but often instead find a hostile environment and a charitable sector decimated by legal aid cuts and with limited capacity to assist them. The support that is available has been provided on an ad hoc basis by the Palestinian community and other migrant and faith organisations.

Tadamon aims to formalise much of this ad hoc support, by extending more structured provisions for supporting the Palestinian community in Britain – particularly newly arrived Palestinian refugees and those from Gaza – through casework, community services, access to legal resources, advice and advocacy, mental health support, cultural connection, employment, language and skills training.

Purpose of the Role

Tadamon is seeking an experienced and compassionate Community Caseworker to join our small and growing team.

The postholder will work directly with Palestinian new arrivals, including asylum seekers, refugees, students unable to return home and evacuees from Gaza. Many of our community members are navigating trauma, loss, displacement and complex immigration processes.

The purpose of the role is to:

• Provide holistic, high-quality casework support and advocacy.
• Ensure community members can access safe housing, legal representation (via referral), healthcare, education and welfare support.
• Reduce isolation and strengthen community engagement.
• Support Tadamon’s volunteers and mentors to deliver coordinated and culturally grounded support.
• Contribute to Tadamon’s development as a new and growing charity.

This role does not involve the provision of any regulated immigration advice or medical advice. The caseworker will provide information, advocacy and referrals to appropriately regulated legal and medical professionals.

Tadamon is committed to building internal immigration advice capacity. We are keen to support the successful candidate, where appropriate, to work towards accreditation with the Immigration Advice Authority (IAA), subject to organisational need and funding, and in line with relevant regulatory requirements which we hope to work towards meeting in due course.

Key Responsibilities

Casework & Direct Support

1. Build positive, professional and trusting relationships with community members, ensuring a culturally sensitive and trauma-informed approach to casework.
2. Conduct comprehensive needs assessments and co-produce tailored support plans addressing immediate and longer-term needs.
3. Provide holistic casework support, including:
   • Support with accessing safe and stable housing.
   • Assistance with GP registration and navigating NHS services (without providing medical advice).
   • Support to access education, ESOL, employment and training opportunities.
   • Support accessing welfare benefits, access to our hardship fund, and financial assistance where eligible.
   • Referral to qualified immigration advisers and solicitors for legal advice.
4. Advocate (with informed consent) on behalf of community members with local authorities, housing providers, schools, healthcare providers, solicitors and other statutory or voluntary agencies.
5. Accompany community members to key appointments where appropriate and capacity allows.
6. Support individuals who may be at risk or in crisis, escalating safeguarding concerns in line with policy.

Community & Partnership Working

1. Encourage community members’ participation in Tadamon’s events, peer support initiatives and community activities to reduce isolation and strengthen connection.
2. Build and maintain effective partnerships with local authorities, legal providers, health services, community organisations and other stakeholders.
3. Contribute to the development of structured community initiatives and culturally appropriate support models for Palestinians in the UK.

Organisational Development

1. Maintain accurate and timely case records using Tadamon’s case management system in line with GDPR and data protection legislation.
2. Contribute to monitoring, evaluation and reporting requirements, including providing anonymised case studies and data.
3. Attend supervision, team meetings and appraisals.
4. Take initiative in pursuing relevant training, including maintaining up-to-date knowledge of UK asylum, immigration and welfare systems.
5. Where agreed, work towards IAA accreditation to support Tadamon in building regulated immigration advice capacity (training and supervision support to be discussed).
6. Comply with all Tadamon policies and procedures, including safeguarding, confidentiality, equality, diversity and inclusion, and health and safety.
7. Undertake other duties appropriate to the role as the organisation grows.

Person specification

The ideal candidate will be an Arabic speaker, and will have a minimum of three years’ experience as a caseworker. They must bring energy and determination to the role and must be committed to working in collaboration with community members who may be at high risk or in crisis.

The ideal candidate will possess a proven ability to manage a complex caseload and the desire to work as a member of a small team to protect and promote the interests of some of the Palestinian community through the provision of support to the individuals we seek to support.

The ideal candidate will be committed to the achievement of Tadamon’s long-term goals and will be passionate about ensuring that our community members can access the resources they need and feel seen, heard and supported in doing so.

The ideal candidate will have previous experience in carrying out casework with children, young adults, and vulnerable adults, including supporting and safeguarding individuals with complex needs.